Maples Realty
Full service residential property management and leasing in the Branson, MO, Tri-Lakes area.
Opening hours
- sunday: (closed)
- monday: 9:30-16:30
- tuesday: 9:30-16:30
- wednesday: 9:30-16:30
- thursday: 9:30-16:30
- friday: 9:30-16:30
- saturday: (closed)
Photos of Maples Realty
Maples Realty: Reviews
Fantastic experience: I give this place a 5. I would recommend Tracy to anyone. I had no issues with her. If I had an issue she would make sure it was taken care of. She is not one of those landlord who beats around the bush for sure...
Thank you, Angaleana. We do work hard to take care of everyone & every thing. And you’re right, I don’t tend to beat around the bush!
Fantastic experience: Tracy, Jan and Allison are wonderful to work with and great customer service.
Thank you, Jimmy! You are wonderful to work with as well. We appreciate your visits and that we can cut up with you - we're especially good at that!
Fantastic experience: Helpful
Thanks Zach! It was a pleasure working with you, we’ll work hard to maintain that 5 ⭐️ status.
Negative experience: Tracee must have an evil twin! Maples has been a nightmare. The portal is glitchie, payments are not posted (or even taken to the bank) in a timely manner and emails to Maples Realty bounce back as "expired". If you want a management company to take your money and render a bare minimum of services, then Maples is the one to hire.
Well, Prairie Dawg, at least tell me who you are. But I'm guessing we just spoke, and nothing about what you're stating here.
I'm a real estate agent, not a software writer. I truly can't help if the portal is "glitchie," and certainly can't help if it's not reported to me. Sometimes, however... people log in incorrectly by logging into the wrong portal. I can't be held responsible for that, either. Does that sound familiar?
Same with email, I don't know why emails would bounce back as "expired, " if they're bouncing I don't' see them... maybe my evil twin is doing it.
Bank deposits get taken once a week, that is not untimely.
Lastly, I provided the services I was contracted to do. And then some. Yet you had the audacity to say to me on the phone, 'I don't know why you don't want to deal with us any more,' and with the tone you used... think it over for a minute, I'll just bet you'll figure it out.
Have a lovely day.
Positive experience: Tracee is very nice, and I highly respect her honesty in what the condition of the unit was like before we rented it, and she is great about getting things fixed that need fixing. However, My only complaint is that while there is a strict rule in the contract about no loud noises such as music or yelling or things like that, which I was glad to see, upon moving into the unit we had the neighbors playing LOUD music with a STRONG BASE between 11:00 p.m. until 3:00 a.m. in the morning to the point that police had to be called and other neighbors were knocking on their door and it was going strong for several nights, which was crazy, that it took longer for Tracee to contract the neighbors than it should have and when the neighbors retaliated Tracee really didn't handle that at all, which was a problem. Things finally settled down, but it took a while, and we were really concerned that we were locked into a year lease with this kind of neighbor next door. It was awful.
Maggie - I did address the issue, some things have to handled with kid gloves which is what I tried to do (trying to prevent retaliation). It's different when in a position that the complaints can be random/anonymous, but when you share a wall anonymity is lost. I'm sorry you feel as though I handled it poorly and felt it necessary, after it's been resolved, to leave a bad review.
Fantastic experience: Try their hardest to find places to rent. Always friendly.
Thank you, Patricia, for the kind words and for taking the time to write an awesome review!
Fantastic experience: A wonderful place to do business with. If you need maintenance work it's taken care of. Our air-conditioning went out, and service man was there in no time. They replaced the air-conditioning. By the way thanks for giving us a chance 4 years ago. It's been a good 4 years for us. We will miss doing business with you. Thanks
Thank you Geneva! I will miss you and Roger, you're welcome to come back and 'do business' any time! ❣️
Fantastic experience: If you're looking for a landlord that will be happy to discuss your needs and will do even beyond, Tracee is the one.
Thank you Metta! It's my pleasure being your agent. Thank you for trusting me with your home!
Fantastic experience: It's worth noting that Maples Realty is currently at a 4.9 rating.....with reviews coming from owners AND tenants. That speaks more about the quality of this company than any of the numerous compliments I could give here. Excellent job, Tracee!
Thank you, Jeremy! I gotta say - that POINT 9 just kills me some times, but a person can only do so much. Thank you for the excellent review & kind words.
Fantastic experience: Best realtor in Branson
Thank you so much! It's easy to be the best when you get to work with the best - LIKE YOU!!
Fantastic experience: Tracee is so nice and very friendly.
Thanks Christine! It was nice to finally get to meet you and Jason this morning!
Negative experience: Shady scammers, be very careful about doing business with them. Do not fill any applications with them or pay any money, they scam honest people. I went to see a house and disclosed that I have a small dog. The realtor sent me the application and told me to fill it out. After I paid the $30 fee she immediately denied me and said that I only qualified for $500 rent, even though I made over 60K last year and that I'm denied because I have a dog. I told her to issue a refund and she said she will be nice and issue a refund even though she didn't have to. I didn't get refunded. Honest business would issue a refund if you say you'll issue one. The fact that you didn't show that you are scamming people. My bank will dispute this transaction.Please don't trust this company they are scammers and make money of applications .
Not shady. Not scammers. You applied for a property wherein the ad says it’s not pet friendly. I told you, in person, I didn’t think they’d take a pet. Yet you chose to apply anyway. Then became demanding and told me you stopped payment on your app fee. All things considered, you’re the scammer.
Have a nice day.
Fantastic experience: Tracie is the absolute best!! She is very thorough and knowledgeable and her “I’ll do it right now” attitude when it come to maintenance requests makes her the best and helps her outshine all the rest! I’d recommend her to my own mother!
Thank you! I do try, and I also know I’ve been known to drop the ball. Even so, I’m always right and don’t feed the gremlins after midnight.
Ok… no one else may appreciate this response but I feel reasonably confident it will garner a chuckle from you.
Fantastic experience: Outstanding attention to detail. Very proactive!
Thanks David! It helps when I have awesome clients with awesome properties. Thank you for opportunity to put my experience to work for you & thank you for taking the time to write a positive review.
Negative experience: No response from company until this review. It is sad that the company takes the time to respond to Google reviews but will not place the same attention to customer contacts for assistance.
Timothy,
I'm confused and concerned by your 1 star review. I'm not sure that I know you, you're not a current or past tenant or client. If you would, please contact me and let me know why you feel I deserve 1 star without any additional commentary.
***Response:
I don't have anything on my call log from you (I log all incoming & outgoing calls as well as voicemail messages). If you've called and didn't leave a message I can't return your call. If you've called in the last couple days I've actually been out sick. Leave me with the 1 star, I'll take it. But shame on you for leaving 1 star without the benefit of having all the information. I am terribly sorry, however, that my illness was an inconvenience to you.
I don’t expect a response to a google review to substitute good customer service. Unlike correspondence from you, I actually received an email alerting I had received a review - which is something I can respond to.
Fantastic experience: Tracee is awesome. I am an out of state investor and found her based on her reviews, they are correct, she is a 5 star property manager. She took on a troubled property, and has been working hard to get it sorted out. Would recommend her to all.
Thank you, Hunter! It has been a challenge, but it’s fair to say even non “troubled” properties have challenges. I’m up to the task, what fun would it be if it was always easy?
Fantastic experience: Tracy is a true professional from application process to us buying a home. I wouldn’t recommend anyone else in the area.
Thank you, Mike! I look forward to representing you and Lori from the other side of the aisle next time! It’s always a pleasure taking good care of good people.
Fantastic experience: I love Tracee, she is the best! She doesn't get annoyed at all the questions I ask and she brought me a plunger when I couldn't get out.
Carly - you are too sweet! Thank you for being a good tenant and for taking the time to leave a review. You can ask all the questions you’d like! I’m a firm believer in the notion ‘you won’t know if you don’t ask.” And it never hurts to ask.
Fantastic experience: Tracie at Maples Realty is an awesome lady! She always shows us the most up respect. She's upfront and to the point so you know exactly what to expect! Any questions or concerns she will answer them for you to the best of her ability! She's very understanding and caring about the people that rent through her Realty Company. We greatly appreciate everything that she has done for us to help us on our way. If you want to place to live with no hassle upfront great personality extremely caring I suggest you go through Maples Realty and talk to Tracie!
Thank you, Adonia! It’s been my pleasure working with you, perhaps the opportunity will present itself again some day. Thank you for taking the time to share your experience and kind words.
Fantastic experience: Tracee was super helpful and very quick to respond to my inquiries! She goes above and beyond to help everyone out, and she’s the best property manager in the area!
Thank you, Kimberly! I always appreciate an opportunity to help someone, and I’m especially appreciative of your kind words.
Fantastic experience: We were looking for rental property for our daughter who was moving to Branson from out-of-state. Tracee went ABOVE and BEYOND the call of duty to assist us. She was so courteous, and super responsive to text messages and questions. She even went out of her way to help us look once we arrived in town. Definitely has a heart for the business and people. Thank you Tracee for a great experience!
Thank you so much Kristen! It was a pleasure meeting you and I sure wish I could have been more helpful. Don’t forget - I can be the mom away from home. You are both welcome to contact me any time. It’s rough when you live cross-country. I have a heart for the business because I ❤️ being able to help people.
Fantastic experience: Tracee is amazing help. She knows exactly what you need and how to get it!
Thanks Lisa! I do my best to help everyone I can, thanks for noticing!
Fantastic experience: Awesome very professional lady Tracee went above and beyond for you Very professional and Highly recommend
Thank you, Stacey, for sharing about your experience and leaving such a kind review!
Fantastic experience: EXCELLENT EXPERIENCE
Thank you for the EXCELLENT review!
Fantastic experience: Professional company with outstanding attitudes. Love dealing with everyone there! If you’re looking for a place to call home call Maples!
Thank you so much, Dee! I tend to have a big attitude, “outstanding” sounds so much better!
Fantastic experience: Tracee is amazing to work with!!! One of the BEST property managers around!
Thank you Shannon! I do my best to not only meet expectations, but go above & beyond.
Fantastic experience: Best realty management EVER !!
Thank you Tori!
Fantastic experience: The most competent rental co. I have ever dealt with, Tracee the manager is second to none. Highly recommend to anyone looking for a nice rental.
Thank you, Reed! It takes a village - I appreciate YOU!
Fantastic experience: My experience with Maples was good as I was able to deal with Tracee and she is / was always very helpful and accommodating. Had I not had changes in my personal life that required that I move, I would have re-signed with Tracee and Maples and I would still be living at Fall Creek Condos.
Thank you, Charlie! I hate to lose good tenants but certainly understand life changes. If you ever find yourself needing a Branson (area) rental it would be a pleasure to work with you again!
Fantastic experience: I rent a condo from Maples Realty and I had an issue with my air conditioning. As soon as I reported it they responded immediately back with me and had already contacted the repairman. He came shortly after that and promptly fixed the problem. I highly recommend Maples Realty, they take a genuine interest in their clients needs and concerns!
Thanks Sheree! I have to admit taking good care of tenants is a group effort, I have to share credit with the maintenance contractors & companies I work with. I’m pretty picky - they don’t all make the cut!
Fantastic experience: Very helpful!
Thanks Mike! I don’t always have what people are looking for, but I do what I can to be helpful, even if it means I have to refer you to someone else.
Fantastic experience: I’m out of town often and I can call Maples Really to help me with tenants and maintenance issues. Best property management in town!
Thank you, Dawn! It’s always a pleasure to with you!
Fantastic experience: Tracee does a great job of communicating, and very responsive.
Thanks David! It’s easy when I have great clients like you.
Fantastic experience: Can’t say enough good things about this company! The owners interests are fiercely protected and the tenants receive wonderful service with a smile. Both can rest easy knowing that Tracee is on duty 24/7 and no amount of rain, snow or sleet will keep her from handling everything from storm damage to a seized garbage disposal. Highly recommended to anyone looking to rent or to have their property managed!
Thanks KayCe! You forgot to mention the times it’s not mud I’ve had to wade through! Thank you so much for your kind words!
Fantastic experience: Maples Realty is an excellent property management service. Tracee is as professional as a property manager comes. She understands the needs of the tenants and treats them with respect. She always finds a solution that works best for both renter and owner. Every question or problem is addressed the day of. Any issues that have come up have always been remedied in a prompt manner. I will and do recommend Maples Realty to anyone who is looking for a place to rent.
Thank you, Cheyne! Thank you for taking the time to leave such a kind review.
Fantastic experience: It's always a pleasure to get to work with Tracee!!
Awwwe thanks Dino! Getting to work with awesome folks like you makes my job easy, and it’s my pleasure!
Fantastic experience: Maples Realty has been great to me gets things fixed quickly and is a good christian lady Tracy is the best she treats everyone with dignity and professionalism! in every matter!! and goes out of her way to help the disabled tenants!! 5 stars!Thank you highly recommended!
Thank you Steve! Treating people with dignity should be a quality everyone possess and I’m sorry if that hasn’t been your experience elsewhere.
Fantastic experience: The staff at Maples Realty is amazing! Tracee is super friendly and always takes care of things when they need done. I would highly recommend Maples Realty if you are looking for a rental property or need someone to manage your property.
Thank you Casie! After all our years & interaction, it must be true if you can still say nice things about me.
Fantastic experience: Tracee is top notch at what she does. She always puts her customers first. She is professional, honest, and her integrity is second to none. I highly recommend Maples Realty.
Thank you for your kind words & ⭐️⭐️⭐️⭐️⭐️ rating! 15 years in the Branson Property Management industry has afforded me a lot of opportunities, experience being one of them. I enjoy & appreciate my clients and make every effort to SHOW it every day!
Fantastic experience: Tracee"s many years of expedience and vast network of contacts in the Branson area make her a wise choice whether you're the property owner or lessee. I trust her implicitly.
Thanks, Judy! I work hard to earn & keep that trust!
Fantastic experience: I have worked with Tracee several times over the years for my clients that either needed a rental, or was looking for someone to manage there rental property. Tracee has always gave first class service, and I have had only positive feed back from clients I have recommend to her.
Thank you, Tony! I appreciate your review and the confidence you place in me when referring your clients, friends & family.
Fantastic experience: Tracee at Maples Realty has been my property manager for several years. She is highly competent and handles all issues with the properties or tenants. If you have rental property, you couldn't do better than Tracee. I want to own income property, but don't want the headaches of being a landlord. Maples Realty makes that possible.
Thank you so much for you kind words!
Fantastic experience: Tracee is amazing.
Thanks Brian - I think YOU’RE amazing!
Fantastic experience: Maples Realty takes care of two rental homes for us and never a problem! Anything that needs done is handled quickly and professionally. We highly recommend!
Thanks, Jan! It’s an honor to be trusted with your investment properties.
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