Flagship Realty Group (Flagship Property Management)

Fantastic experience: It has been wonderful working with Flagship. Very professional, courteous, and attentive. I'm truly satisfied with them managing my property.

Negative experience: Application process for married couples is filled with confusion and loopholes. I couldn’t find the area to add a co-applicant so we could knock out the application for a nice home we found. We talked to a very unhelpful employee named “Mike” when i asked what we should do he tells me to submit the applications separate (including the 70$ each) and call him back. I went to go do that and got stuck at the “submit documents” tab and went to call back to see what exact documents were needed and i called back for about an hour until i used restricted calling to get an answer. I see this company has a lot of good reviews i just don’t think the same as those comments. Every thing about my experience was frustrating and very off putting. If you can go anywhere I’d really choose somewhere else, save yourself the frustration and time and go spend your valuable time with a company that values the time of the customer. YOU ALL HAVE BEEN WARNED, i wish i had been.

Fantastic experience: The online scheduling and self-guided viewing for every property could not be easier. So convenient for everyone’s schedule!

Fantastic experience: What a great company and better employees! Very happy with everyone involved! Highly recommend!

Fantastic experience: As a first-time renter, I really appreciated how helpful and responsive the property management team was throughout the whole process. It can be kind of difficult stepping out on your own for the first time but the girls at Flagship answered all my questions quickly, made everything easy to understand, and helped me feel confident about choosing a place to call home. I’m so grateful for this company and their staff!! Great experience overall!

Fantastic experience: I called with a few questions, and the property management team was patient, clear, and professional. They took the time to explain everything without rushing me. Really appreciated the straightforward help.

Fantastic experience: I like how they manage and advertise properties ❤️❤️❤️

Fantastic experience: I like how they manage their property and I like the team they're really friendly.

Fantastic experience: I’m an older person looking to rent, and I appreciated the clear communication. Definitely worth considering working with them!

Fantastic experience: Amazing group of people, if you are looking for a place to rent Flagship is the best!

Negative experience: *Update*: After my terrible experience with Flagship, I went ahead and emailed Brian like he suggested. It’s been two weeks now, and shockingly, still no reply. Looking for a company that charges you to not manage your property? Congratulations you’ve found it. As a first time homeowner, I’ll admit I wasn’t exactly an expert in picking a good property management team. I bought my house while stationed here, then moved and left it in their “capable” hands, reassured by promises of diligent care. What I actually got was radio silence and neglect dressed up as service. Other than one major issue that my neighbor had to report to them (because why would the actual managers notice?), I received zero proactive updates after signing the contract. If I ever wanted to know what was happening with my property, I had to chase them down myself. Their communication was sloppy to the point that they’d email me answers to questions I’d already asked weeks before, like they couldn’t even keep track of who their clients were. Eventually, I decided it would be less painful to sell the house than continue dealing with their incompetence. When I saw the property again, it was a disaster: a leaking water heater, a garage door “fixed” with duct tape, water pooling under the kitchen floor. All problems they failed to catch during their so called “inspections.” They’re supposed to maintain the home to prevent issues from worsening. Instead, I ended up hiring multiple contractors to handle problems they either ignored or completely missed. I even handed over the house completely empty, yet when I got it back, there was leftover furniture inside. My realtor, not them, was the one who cleaned it up. Preventative measures? None. Accountability? Even less. I feel taken advantage of. I feel lied to. I feel like I was left with a huge, expensive mess to clean up. The very thing I hired them to prevent. Their negligence caused unnecessary stress, wasted time, and thousands of dollars that could have been avoided with the bare minimum of competence and communication. If there’s one upside, it’s that I now have a fantastic checklist of red flags for the future. So if you’re craving a truly painful homeowner experience, by all means, sign up here. :) And after seeing their glowing 5 star reviews, I can’t help but wonder: did they deliberately decide not to take care of my property (which is almost worse) or are the bad reviews mysteriously disappearing? Either way truly “impressive” work.

Fantastic experience: Great group of people to work with! They will help with all your reality needs! Highly recommend!

Fantastic experience: Sherri Lane … Best Employee There. Highly Recommend Speaking With Her

Fantastic experience: Very easy and simple walk through report

Fantastic experience: Flagship property what I really love is, whenever you put in a work order it doesn't take long to get it done.

Fantastic experience: I have used flagship property Management group for my New Bern, NC property for over a year. I was not happy with my former property Management group and called them in a panic as I needed help and someone I could trust to manage the property. They help me in a crisis situation and have continued to manage the property in a very professional and timely manner. I went through my first tax season with their documents and it was absolutely so much easier than my previous experience. I trust them and will be using them for an additional property I am adding on soon. They are helping me through a 1031 exchange and making sure that I choose a correct property to get the rental value I need. I cannot recommend them enough. If you are looking for a property management group that you can trust please consider them.

Fantastic experience: An honest, ethical and stellar customer service company.

Fantastic experience: My experience with Flagship Realty has been great. Sherri Lane is who I have worked with and hands down she is the best. Anytime I have bad issues of any nature or questions/concerns she was on it same day. As a first time renter Sherri and Flagship have made the transition and experience easy and smooth. I look forward to continuing to work with everyone with renting. Best team ever!

Fantastic experience: Enjoying my new place & peace of mind thus far. The initial apartment had an application ahead of mine which was fine. Sherri reassured me to keep looking & if anything came available I would be the first on the list. Needless to say she kept her word & made my move in experience a smooth transition despite the snow. Thanks again Sherri..

Fantastic experience: Inspection app was user friendly. Documentation was easy to take pics & submit. It was convenient on our time. If I had a question, I could call and get informed and move on to next section & move on to complete.

Positive experience: Very clean, quiet neighborhood.

Fantastic experience: Erica took on my rental property that was up for sale. The last realtor (completely different company/realtor/location)left a huge mess! And Erica stepped up no problem. Completely willing to help and go above and beyond to help me get my home sold with as little effect on us as possible. All of this taking place while we live in a different state. This house was sitting on the market forever! Once Erica she had it sold in no time! Thank you to you and your team!!!

Fantastic experience: Flagship has been excellent. As a military member I have been a resident with them for over 2 years and going on a third. Having personal things come up, they have helped move that obstacle together. I greatly appreciate Brian Corbett and Sherri Lane (Goldsboro office) for being very communicative and effective at helping with any issues. Glad to be a resident of this company. Highly suggested for the SJAFB personnel, and all inbound members.

Fantastic experience: Staff is friendly! They were responsive and even helped with one of my clients in property management .

Fantastic experience: Anna gave me great assistance with figuring out information on a house and what I needed to have to rent the property. She was really patient with me having a lot of questions.

Fantastic experience: Sherri Lane, Sherri Lane Flagship Realty Group Goldsboro NC, I can say a lot! I really appreciate your honesty, and input on every single job I’ve ever did for your company! Thanks for having Mad Milli Painting in your city! Sherri is a straight shooter and man I would have you anyday of the week working along side you! Great Management skills and communication! Thank you so much and as of today you are Now Crowned Mad Milli Familia!!!

Fantastic experience: Sherri Lane always provides great customer service. No matter when we call her, even if it's after hours, she always answers. If she is unable to answer our concern, she finds out the answer and contacts us right back within minutes.

Fantastic experience: Just bought a home, Erica and Brian were very involved and invested in the process start to finish. Thank you Flagship!

Fantastic experience: We have been renting from Flagship for a month now and have had more communication and help from Flagship than we got from our last rental management company in two years! They are so awesome so far. All of the ladies in the office were so welcoming and friendly during the process. They were so quick to respond and assist with every question! Our property was posted on a Saturday and they had us taken care of and moving in by that next Thursday. I feel that have gone above and beyond meeting our needs and expectations so far. I am looking forward to continuing renting from them!

Fantastic experience: Erica is the best! She got us what we wanted and fought for us to get it! She’s very knowledgeable and her years of experience are priceless! If you are looking for a permanent home talk to Flagship Realty!

Fantastic experience: They have great customer service and nices properties for rent .

Negative experience: So evidently they can not charge you pet fees after paying crazy rent for a slum lord and then after they realize they messed up they will send you a $700 pet fee. I hate this place. I would not recommend flagship to nobody ever again

Negative experience: Discriminates upon credit score regardless of rental history, or reason for score.

Fantastic experience: I've been renting with flagship property for about 5 months and they have been great. Any issues that I have they are very prompt with addressing. Friendly staff and very convenient.

Fantastic experience: Flagship has great staff and is very knowledgeable when it comes to property management. Marc in maintenance does a great job. I would highly recommend them for all your PM needs.

Negative experience: As a military member who was stationed in another area and thus required Flagship’s services for my rental home, I did not have a good experience with them and cannot recommend their services. Instead of feeling taken care of, at ease, and carefree, I felt constant stress and aggravation... the entire year. Flagship fell far short of the services they were hired to provide. If an issue came up at the house, Flagship didn’t communicate with me and I had to constantly be the one to call, or remind them, or take matters into my own hands to handle the issue. While the experience throughout the year was tumultuous (mainly past due rent payments-- sometimes 2-3 months at a time), at the end of the lease, the tenant would not leave my property and I felt I had to continually follow-up with Flagship about eviction and getting past due rent payments. I also had issues with random account charges, home maintenance issues not being taken care of or communicated, or the HOA contacting me about lack of property maintenance because they couldn’t get a hold of anyone at Flagship. Overall, I cannot recommend this company, especially to a military member stationed somewhere else. Communication was extremely poor, house care/maintenance was extremely poor, follow-up was extremely poor and ultimately, I do not feel they did what they were paid to do.

Fantastic experience: The property managers really helped take care of my problems

Fantastic experience: I’ve enjoyed working with all of them Michelle, Kelly and Erica, They are very nice and kind. When you are in need for any help or question.they are there to help. When there’s a maintenance request, Marc is on it and sending a tech out ASAP.. I would recommend them if you are in need of a management company. Garry

Fantastic experience: Working as a vendor for Flagship Property has always been great! Marc is so easy to work with and makes our jobs a lot easier. We are always happy to help them with any plumbing issues that come up.

Fantastic experience: Flagship has made renting my first home out very easy!

Fantastic experience: Solid company with rockstar staff!

Fantastic experience: Marc Langston has been excellent to work with. Very responsive, very in tune to the residents needs and a great communicator. Very happy to be working together with him and Flagship.

Fantastic experience: Flagship Property staff are super nice and helpful, especially Alyssa! She always goes out of her way to make your customer experience an amazing one. Alyssa always presented me with the best options for what I was looking for and answered all my questions and concerns. Good job guys! Keep up such a great work!

Fantastic experience: Very well organized and they also are very easy to work with. Fast service and quality work!

Fantastic experience: Working as a vendor for Flagship Property is great. Marc is great at handling the maintenance requests. It's easy to tell that they care about the properties that are managed. Maintenance requests are taking care of promptly, and efficiently.

Fantastic experience: Always friendly and professional. Marc Langston is very easy to communicate with and very responsive.

Fantastic experience: Here at Bell's Appliance Service we work directly with Marc Langston at Flagship. Marc is always super responsive as we work together to ensure tenants receive proper and timely repairs on all of their household appliances.

Fantastic experience: We had such an awesome experience with Flagship! Erica was so awesome to work with and was always quick to answer our questions. If you are looking for someone to help you buy, sell, or rent then look no further.... Flagship is for you!

Fantastic experience: Worked with Marc Langston recently on an issue I had, he made it happen! Thanks Marc!

Fantastic experience: Thank you Marc for the excellent customer service!

Fantastic experience: Flagship has exceeded my expectations. If I need them for anything they are right on it. In my opinion, the longevity of a tenancy reflects on how the company values the tenant and most importantly how they value the quality of the services they provide and that is what this company does. Well done Flagship Property Management!

Fantastic experience: Great company with fantastic leadership!

Fantastic experience: The staff communicates very effectively and I’m always impressed with their response times. Very happy I decided to do business with them!!

Negative experience: We live out of state and had flagship manage our property. There was such a huge lack of communication and we were being charged for things that were supposed to go to the tenant. We finally got in touch with the tenant and found out that things were being double charged and invoices were being handwritten without specifics. Luckily, we were able to end our contract with them. Bad experience from both the tenant and owner end.

Negative experience: Preys on out of state military homeowners—DO NOT USE - Zero stars! While in between renters, our property sat empty for three months. During this time, I searched online for rental listings for our house and could only find ONE which had no pictures. When were finally notified we had a tenant, we were expecting to recoup some income from the new tenants’ security deposit and first month’s rent. However, we then received SIX separate invoices for repairs that were “made” on our behalf totaling over $700 from the previous tenant: $160 for a “deep cleaning” of the entire house, $231 for installing mini blinds and removing food left behind by the previous tenant (I was told that a complete walk-through had been completed prior to the previous tenant’s departure) and $245 to rekey the locks on the 3 doors of our house, just to name a few. When I questioned Flagship on why I was never notified of any of these “repairs,” they replied that per the owners agreement, they only notify the owner if the individual repair exceeds $250. I went and paid one of the invoices directly to the vendor and called them to confirm they received it a week later. They told me they saw they had been paid twice, by me and by Flagship, and called to inform them of the error and were told to refund the amount back to Flagship, all while leaving it on my owners statement in hopes of charging me for it TWICE. After alerting them of their “error,” I was told that I would be refunded the proper amount on the next month’s statement. I received that statement today and there’s yet another vague invoice with no description of the supposed repair from a vendor I’m unable to identify or locate online that has the FULL AMOUNT of my proposed refund on it. They advertise a 50% military discount on their leasing fee of $250 (which is charged every year btw, whether or not the tenant moves out or not), but after submitting the required documentation for the discount, I’ve yet to be credited or refunded. This is the shadiest, most dishonest business I have ever dealt with. With me stationed out of state, there’s not a whole lot I can do to verify any of these “repairs” or charges (I asked for pictures and have gotten nothing). Flagship knows this and continues to operate this way. Save yourself the frustration and use someone else!

Fantastic experience: Top notch property management company!