Prestige Real Estate & Property Management

Fantastic experience: Prestige Real Estate & Property Management has done a excellent job managing my rental home in Santa Rosa. I would highly recommend them to anyone who needs assistance with property management services.

Fantastic experience: Prestige Property Management has taken over the management of my rental in Santa Rosa. They have found a well qualified tenant and all the responsibilities of keeping me and the new tenant happy. Prestige is easy to work with and very responsive to my questions. It is all good so far, thank you Prestige. As an update to I would give Marissa of Prestige Property Management and her Team Ten Stars. A branch from a tree on my property fell on a neighbors vehicle last month during a wind storm. I asked Marissa if she would act as my representative as we worked through the insurance process and interactions with the vehicle owner. What did not have to become a stressful situation was professional managed by Marissa. I could not praise Prestige more. The issue was resolved with their help.

Fantastic experience: My manager from Prestige has really helped me with the difficult tenants. I will rank her 1 of the best, in turn of communication, tenant issues discussion, achieving results.

Positive experience: After a bit of a rough start, Prestige is doing a very good job managing our property. We appreciate their timeliness and quick response whenever we have an issue.

Fantastic experience: Just recently became a property owner customer of Prestige. So far, 10/10. Very satisfied with Marissa’s professionalism and knowledge. Seems like her and the Prestige team will be the capable partners we were looking for to help us manage our property and provide tenants with a quality, well looked after place to live.

Fantastic experience: Prestige has really gone above and beyond with their management of our properties. Very impressed with their communication and professionalism. We would highly recommend their services for property management. -Brian Keegan

Fantastic experience: Marissa, Alex and Maggie do a great job and are very responsive

Fantastic experience: Marissa and the Prestige team have managed our Santa Rosa house for a few years now and we've been very happy with the level of service and communication.

Positive experience: At first, the receptionist was very polite and responsive when we went to fill out our application for Credit. She told my daughter and myself that our $40 credit application fee would be refunded if in the event we were not approved then we waited two weeks for processing paperwork during the third week they finally notified my daughter that they were unable to contact her landlord, which only occurred after my daughter called her the receptionist Aracely, and just today after being told all week last week that there were no other applicants we were denied because they said that our credit was an issue? Yet they said if we had a cosigner, everything would be fine. In addition, they lied to us when they told us there was no applicants because they were already processing someone else and didn’t even bother to let us know so I am very dissatisfied with this company and their service and now they’re saying that they’re Araceli’s. Let me know she’s going to have to talk to her Manager to see if they can refund my $40 which was the original agreement so they broke their agreements, many times very dissatisfied. They’re lucky I’m giving them a three star.

Fantastic experience: Marissa and her team were incredibly responsive and professional. I’d highly recommend them for any tenant placement or property management services!

Positive experience: Hi, We think all has been pretty good. We plan to call to discuss a water concern we have. We have been paying the water bill separately. I'll call Melissa this week. Marilyn and Rad Sommer

Fantastic experience: I’ve been with Prestige Property Management for almost three years now. They’ve always been responsive and professional with my needs. Recently been dealing with a process that requires careful attention. The property manager, Maggie, has been super professional and polite. Marissa, the owner, is aware of all the details herself and helped to consult on the issue. I couldn’t be happier with Marissa and her whole team.

Fantastic experience: Great company, always looking out for the best interest of their clients. Pleasure to work with them

Fantastic experience: I have worked with Prestige both as a rental management company for two houses and as a realtor. I have been extremely impressed and pleased with them in both capacities.

Negative experience: This company took over my apartment complex and while I was hopeful at first, I am not hopeful anymore. I have two small kids and they decided to move our parking spot across the entire complex where I have to cross two parking lots rather then right in front of my home, where our spot has been for the last THREE years. When I called, I spoke to the owner, Marissa, and she wouldn't help me. She said I'd get a call from a property manager hopefully before the end of the day. 0/10 don't live at these properties. Update to add: never got a call and both of my neighbors (that don't have small children) got to keep their spots on this side of the complex. One of them even took my spot, leaving the middle spot open with no occupant.

Negative experience: This management company came here a few months ago and today they randomly changed my parking spot after I've been parking in the same assigned spot for over 3 years. When I randomly received a placard on my door with the wrong spot number, I called to ask what the reason was, all I was told was "they repainted the parking spots". They didn't even change the spot numbers so I'm not sure why that's relevant. My spot used to be right outside of my apartment (along with many of my neighbors who also USED TO have spots right in front of their apartments) and now it's on the complete opposite side of the complex in a spot that is covered in oil stains. This management company doesn't treat good tenants well. Sure they will weed out the bad ones, but they are also driving out good tenants.

Negative experience: Prestige Real Estate and Property Management was an improvement over their “Impure” competitor, but not by much. As an owner, I had high hopes for Prestige in managing two residential properties but was very disappointed because of the following issues: Property 1 Accounting: The great news is that Prestige uses Buildium management software. Unfortunately, garbage in results in garbage out. First, Prestige charged the tenant the old rent amount despite clear documentation in the transfer paperwork of the current rent. Second, I needed to point out discrepancies in Prestige’s accounting that resulted in an additional $325 owner distribution. Initially, I made an owner contribution for the Tenant’s security deposit upon the transfer of the property to Prestige, which was subsequently returned as an Owner Distribution the following month. I coordinated with Marissa to transfer the tenant security deposit again on the date she specifically specified, but Prestige returned the security deposit contribution once again. Property 2 Lack of Controls: One of Prestige’s vendors performed over $1,000 in unauthorized plumbing work without approval. It took weeks to obtain a breakdown of the unauthorized work versus the emergency repair. At this point I decided to change property managers, and in that transition discovered that a pit bull mix (prohibited by my homeowner’s insurance) had been allowed on the property when Prestige approved the tenants. While I was willing to consider small dogs, the lease did not indicate any pet on the property nor was a pet addendum part of the lease. Prestige contends it was an “oversight”, but my perspective is the entire incident was more akin to willful misconduct. Just prior to transfer to the new property manager, Prestige attempted to cover themselves by issuing a completely inadequate Pet Addendum (pet was described as “1 dog” with no reference to name, size, breed, age, or gender). Property 2 Form 1099-MISC Error: I recently received my 1099-MISC from Prestige and they had categorized the tenant’s security deposit as “other income” even though I clearly informed them that I was funding the tenant’s security deposit with the new property manager, the tenants did NOT move, and I am contractually obliged to return the security deposit at the end of the lease. Even after I provided references and links to IRS Publication 527 which clearly states how security deposits should be recorded, Prestige refuses to issue a corrected 1099-MISC or even to respond to my emails. Finally, I make it clear that my expectation is to receive a 2-business day response to any query, even if the response is, “I will get back to the middle of next week”. Prestige was unable to consistently meet even this basic service level. If you're an owner, be prepared to keep a close watch on Prestige... which negates much of the reason for hiring a property manager in the first place.

Fantastic experience: Always excellent.Very responsive and helpful. Very professional and competent. They have been extremely valuable to me, especially in view of the fact that I have lived outside the country for 10 years. I have worked with other property managers, and Prestige is far superior to the others. I recommend them without any hesitation.

Fantastic experience: We are a new client of Prestige's. They handled an eviction very well and we are in process of updating the unit they manage. Looking forward to a long relationship.

Negative experience: Pésimo servicio estamos enlamados nuestros muebles se han dañado y no hay solución. Alguien puede decirme que puedo hacer ?

Positive experience: Left a couple of messages and never received a phone call back, instead received a text asking to opt in to a text chat.

Fantastic experience: The team at Prestige has been very responsive dealing with maintenance issues or re-rentals. Monthly reports are timely and clear.

Fantastic experience: Prestige Real Estate has greatly exceeded my expectations on several occasions with their property management services and helping me find a new home. They are friendly, very detailed oriented and professional. Highly recommend a++

Fantastic experience: Really love how this rental company works with you, I had an issue about a home I moved into and Marissa fixed the issue with no problem and no hesitation. Very trusting staff and very easy to communicate with the staff. When looking for a home to rent or buy you need to make sure you feel comfortable with who is working with you and I feel prestige has been wonderful to work with, with my rental

Negative experience: We were not happy using Prestige as a prop mgmt comp. They did not follow through with anything but collecting the rent. Whenever there was an issue we had to get involved to make sure that it was even happening. When they did find a contractor to make repairs the contractor did sub par work (like using the wrong gloss paint on a repair) Prestige did nothing about complaining about the work or making them fix it. We used them to make sure things were done right and that never happened. Our rep actually said to us when asked if she followed through on something, "oops i forgot". She forgot a lot.

Positive experience: Prestige has friendly staff and is willing to work with owners so that everything is satisfactory . As an owner, I am confident that their staff will do a great job and provide great customer service to me and my tenants, making sure my property is taken care of.

Negative experience: I don’t get they charge 7% for management fee.they didn’t have communications, no proper responding to questions. If I call them for questions all questions were ended on receptionist with out clear answers by case manager. they seem like to make own decisions for me too. they forgot to charge electric bill to tenant maybe for months I asked how many months had been missing but they didn’t even bother to answer for that questions. The office manager made their own decision to hold my rent income for their management fund for unresonerble reason.i called them in and said days were passed but I still don’t see the sign of rent income is coming in to my account. They said they were holding it. Bec they thought I didn’t have $500 of reserved fund. They were wrong but they didn’t even apologize for that, that made me miss my mortgage payment. i could not even wait to be one year lease gets up. I don’t think they are reasonable or fare people to work with.

Negative experience: Took my $ and never ran a credit check or background report.

Fantastic experience: I've been using Prestige since January 2023 and they have been doing a good job. They are a smaller company with a group of young and energetic owners who are invested in growing their business and they have been doing a good job. I interviewed some of the larger property management firms and they weren't returning phone calls and are a big corporate entities that don't offer good customer service. Prestige is just the opposite and I'm grateful for that. So far so good and I hope they keep growing their business.

Fantastic experience: Recently contacted Marissa for some info on my property's value two years ago for tax purposes and she was very helpful.

Fantastic experience: Very professional and helpful. One of the best property management companies I have ever worked with. I really like the property they found for me.

Fantastic experience: Five stars for Prestige Property Management and Marissa Barajas! As a Sonoma County homeowner struggling to find reliable tenants, I was initially hesitant about Section 8. Marissa and her team at Prestige not only educated me on the program, but patiently guided me through the entire process – from application review to tenant selection and enrollment. Surprise? Two months in, my Section 8-supported family tenants are fantastic! Sonoma County handles rental payments directly, and Prestige expertly navigated the enrollment program. Marissa truly takes customer satisfaction personally, ensuring everything runs smoothly. If you're a landlord facing similar challenges, Prestige is the answer. They deserve the highest praise!

Fantastic experience: Highly recommend this rental company! They are a great third party to both the landlords and tenants. Fair, professional and vibrant. The women here are absolutely amazing, caring and insightful. My grandmother and I felt truly taken care of by Maggie Opel. Also, Alex in the office was a sweetheart and processed our paperwork in a timely manner. Thank you ladies!!!

Fantastic experience: It was a huge relief when we found Prestige Peoperties. Our family had to move in an instant when my husband took a new job in another state. I had to find a property mgmt company from out of state. The first one I tried wasted three weeks of my time and left me feeling cheated. When I talked to Arturo from Prestige, he seemed very knowledgeable, honest and down-to-earth. I decided to give Prestige a try. They were amazing and exactly what we needed. Arturo was a great communicator and took responsibility for all the leg work to get our home on the market. We left the house so fast there were many small things that weren’t ready, like screens for all of the windows. Arturo took care of it all. He had our home ready to rent in a week and then found a tenant in another week. He knew we needed a month to month arrangement and he found a tenant that also wanted a month to month agreement. While the property was occupied, issues came up that needed service. Arturo would check with me on how to proceed and then he took care of it all. Later when time came that we wanted to sell the house, Arturo very professionally and with dignity communicated with the tenants and offered to help them find a new place. Marissa made sure the rental income got to our account every month. She sent detailed financial reports every month. This company is amazing. Amazing people. Amazing service. You will feel good about working with them.

Negative experience: I had an appointment to go view a rental property at today at noon. I arrive and there is another potential renter on the property waiting for the property manager to show up. Time goes by and we decide to give them a call. The women who picked dup nonchalantly says "Oh I just got here, we were supposed to call all potential renters to cancel appointments as the home has already been rented out but we did not." This is completely unacceptable. I scheduled the appointment on Monday they had an entire 5 days to inform me. I took them off work to go view this property. They are a waste of time. I will not be working with them in the future. Horrible experience. I would give them zero stars if I could. They may treat the homeowners well but definitely not the tenants. Homeowners- please beware, you're running a business... you want a good experience for your tenants! Do not use this company.

Fantastic experience: Marissa and her team have been managing our property for almost four months. The team has been wonderfully knowledgeable, available when needed, and highly professional. Marissa even went out of her way to help out my father in law when he was having car troubles. We couldn’t ask for a better team in our corner.

Fantastic experience: Great attention to detail. Great communication!!! Very professional.

Fantastic experience: Prestige has been managing my property for over 2 years. They have done a great job. They are very responsive if you have any questions or just want to get an update. I will definitely continue to use them as my property management company in future endeavors. 100% recommend Prestige.

Fantastic experience: Very responsive , professional team , pleasure to work with

Positive experience: It was slow going at first, but the managers have been taking care of maintenance requests in a slightly better than average timely manner. Much appreciated

Fantastic experience: Absolutely top notch property management from Marissa Barajas, I was in a bind and she took care of everything and filled up the apartment complex. She runs all 14 of my units and keeps things in order allowing me to relax and focus on my Business, The Bella Villa Messina, Luxury Bed and Breakfast in Healdsburg. She responds well and is very attentive, I highly recommend using the services here.

Fantastic experience: Prestige Property Management has been doing a great job managing our Santa Rosa rental property and I highly recommend them. They are customer service oriented and super on top of the details. Arturo is an absolute rock star! He gets things done promptly and effectively with great communication along the way. Arturo works hard to keep both tenant and owner happy, all while striking a fair balance and striving to do the right thing.

Fantastic experience: I was very satisfied working with Prestige Real Estate & Property Management, Arturo and Marissa are very professional and got me into an apartment really quick,very satisfied with thr services and would highly recommend Prestige Management to anyone . 5 star ratings all the way.

Fantastic experience: Our rental process was very smooth and professional, thank you to Arturo de la Fuente and Marissa Barajas for assisting us in every way possible.

Fantastic experience: AMAZING! They're incredibly knowledgeable and will make you feel confident about your decision!

Fantastic experience: It has been a pleasure working with Prestige, we have had the honor of taking care of their flooring needs and would recommend them in a heart beat! #eafloorcovering

Fantastic experience: Marissa helped us with the purchase of our home in a very competitive real estate market. She listened to everything we wanted in a home and made sure we got it. From finding us a lender to finding a moving company she did it all. In the market that we were facing she wasn’t just our realtor, she was our advocate.

Fantastic experience: Marissa and her team take care of every step of your transaction process. You have peace of mind knowing they are experienced professionals looking after your best interest. Marissa helped me sell my place while I was traveling. She took care of cleaning, staging, open houses, and created a winning strategy that got me several offers. When it was time to make a decision, Marissa summarized pros and cons of each offer so I wouldn't be overwhelmed with the information, and I could easily choose the offer that made more sense for my situation. Marissa's knowledge of the market, combined with her experience, strategic mindset, attention to detail and customer orientation make her the best partner for Real Estate needs globally.