Big Island Brokers

Fantastic experience: As a first-time homebuyer, I went into this process with plenty of excitement but also an endless list of questions, and I truly cannot recommend Heather enough! From beginning to end, she made what could have been an overwhelming experience feel completely manageable. She took the time to walk me through every single step, patiently answered every question I threw her way, and always made sure I understood exactly what was happening and what my options were. My purchase was a little outside the norm with an off-grid property and seller financing, but Heather worked within my budget, navigated all of the unique details, and advocated for me throughout the entire process to make sure the terms of my purchase truly worked for me. I never once felt pressured or like I was just another transaction. She was upfront and honest with me, protected my interests every step of the way, and when I asked her for the real talk, she gave me not only her professional perspective as my realtor, but the kind of thoughtful and genuine advice you hope to receive from someone you truly trust. What stands out most about Heather, though, is the genuine care she brings to what she does. She leads with warmth, generosity, honesty, and a sincere desire to do right by the people she works with. To me, she is the embodiment of aloha — not simply in the kindness she shows, but in the way she makes you feel cared for, welcomed, and supported throughout the entire experience. She is an incredible realtor, but even more than that, she is simply a wonderful person. I trusted Heather completely with one of the biggest decisions of my life, and I don't regret that trust for a second. If I ever buy or sell again, she is the only person I would want to work with. Though honestly, I don't see myself needing to anytime soon, because she helped me buy my dream property. I couldn't be more grateful to her for helping me make this dream a reality. ❤️

Fantastic experience: Heather is By far the best realtor I have ever worked with! Knowledgeable, personable and really understanding about my family's needs! Mahalo Heather.

Fantastic experience: As a home inspector Sophia and Nicolette Douvris have been a joy to work with. I’ve worked with them each individually. I could tell that Sophia’s clients were very happy with her services as they referred to her as “the best” multiple times during the inspection synopsis recently. I have not had the chance to see Nicolette with clients however she’s been very easy to work with and I’ve witnessed her handle difficult situations with professionalism and grace. I look forward to working with both Nicolette and Sophia Douvris in the future!

Negative experience: I called three times to reschedule a meeting and they forgot their own schedule.. It's so annoying to have my time wasted.

Fantastic experience: Nicolette Douvris and Heather Hedenschau at Big Island Brokers were fabulous in helping us sell our little home on Molokai. We were selling to friends and they made it painless and easy for all of us. I cannot recommend them enough. When we buy our next house, it will be through them, I’m sure. You can’t go wrong with Big Island Brokers.

Fantastic experience: Nicolette, with Big Island Brokers, represented us on the purchase of property in Volcano. She went out of her way to make sure we had all the information we needed and she connected us with many professionals to help during and after the sale. Her communication was spot on and I would definitely recommend her to anyone looking to purchase or sell property.

Fantastic experience: Heather Hedenschau, of Big Island Brokers, has represented us twice to date. The first time when we were selling a home in 2015, and most recently “being at the helm” of us purchasing a new home. I HIGHLY recommend Heather! She is knowledgeable, shows integrity, easily accessible, and is on top of things at ALL times during the entire process of purchasing and/or selling of my homes. We will be selling another home in the spring, and will definitely be having Heather list it as well.❤️

Fantastic experience: My broker Sophia Douvris handled the sale of my small property with the same due diligence and care for detail as if it were a much more valuable property. For that I'm very appreciative as some brokers only want the big sales. I'm very happy with the service I received from beginning to close. Thank you!

Fantastic experience: Highly recommend!

Fantastic experience: Heather was fantastic. She was super helpful and great to work with. I would work with her again and I highly recommend her.

Fantastic experience: Sophia at Big Island Brokers helped me find the right path as a first time buyer. My highest recommendation goes out to Sophia this team at Big Island Brokers!

Fantastic experience: Sophia was fantastic to work with for the couple of months that we searched for our home. She understood what we were in the market for and tried to match our needs with available inventory. She was always available to help, proactive, and very responsive to time sensitive issues. It was a more complicated transaction which involved a 1031 exchange but she handled everything very seamlessly. Would recommend her in a heart beat and hope we get to work with her again in the future.

Fantastic experience: The sale of our home took longer than we had hoped but many factors contributed to the nail biting. There are things we would have done differently but hindsight is always 20/20. One thing was clear; we knew we wanted an agent that would "go to bat" for us when the time called for it. Heather was that agent - she always had our interest in mind and always advocated for us as sellers. She's a hard worker and will earn her due. Much mahalo to Heather and Big Island Brokers for helping us get through a tough market.

Fantastic experience: Nicolette & the Team at Big Island Brokers went above and beyond to assist us with our land purchase. Nicolette did things for us that were far beyond her responsibilities to us and she is very honest and transparent with everything and always makes sure we are represented as best as possible. She takes pride in representing her clients and we very much appreciate all of her diligent efforts to assist us. We did close on a very beautiful oceanfront property which has been a dream of mine for the past 25 years. It has finally come to fruition. And looking at these properties is not easy. Thank you Nicolette for all of your hard work in helping us to achieve this dream. Mahalo!!

Fantastic experience: Nicolette is a super polite and helpful agent! Easy to work with, friendly and convenient! My real estate experience was pleasant and simple. She helped me get the price I sought without a lot of hassle. Highly recommended!

Fantastic experience: I had Sophia Douvris as my realtor and she was beyond helpful and so caring and sweet as a person who definitely knows what shes doing as a realtor. I'm so happy I used her and this brokerage for selling my house!✨

Fantastic experience: My partner and I had the pleasure of having Sophia Douvris as our real estate agent. She went above and beyond to make us feel welcome and understood exactly what we were looking for. The communication was always open, flexible, and flowing. We were able to set-up a good deal for everyone involved. She was energetic, polite, and efficient. Her negotiation skills and overall knowledge were phenomenal. We would highly recommend her to anyone that wants a realtor that treats you like a friend rather than just another job or client.

Fantastic experience: Sophia Douvris was a great agent to work with! We hit some bumpy roads throughout the process, but Sophia kept true and with an amazingly positive attitude and aloha spirit, she delivered!

Fantastic experience: Sophia Douvris — remember that name! My sisters and I decided to sell an undeveloped lot on the Big Island that had been in the family since shortly after Hawaii became a state in 1959. Real estate transactions are rarely smooth and easy, but the usual challenges and logistical headaches were exacerbated by several factors, including both sellers and buyers residing on the Mainland and having to adhere to Hawaii’s real estate laws and procedures. There were several obstacles to overcome, not the least of which was old paperwork showing that there was a “flume” on the property left by the long-shuttered sugar factory (thankfully, a third party discovered that the flume was a mile away). I don’t know how we could’ve managed what at times seemed like an impossible ordeal if it weren’t for our Big Island Brokers real estate agent, Sophia Douvris. From our introductory email through the close of escrow, she was patient, kind, efficient, and good natured while having to navigate a thicket of procedural hurdles, communicate with three elderly people 2500 miles away, and deal with various legal/financial/administrative issues. Throughout, she clearly articulated comprehensive explanations, sometimes by succinctly putting the situation in the context of changes in Hawaiian and global commerce. She was diligent, professional, and forthcoming, and she made the process as pain-free as humanly possible. Sophia is proof that there are still some good-hearted, dedicated, conscientious people doing business these days. She’s absolutely the best, and my sisters and I will forever be grateful to her.

Fantastic experience: Nicolette and Sophia are super nice and helpful realtors. Of course all paperworks done by on time. Response right away. And follow up,too. I recommend all looking for ALOHA realtor people to use their company. Mahalo

Fantastic experience: I had the pleasure of working with Nicolette Douvris, and I cannot recommend her highly enough! From start to finish, Nicolette displayed professionalism, extensive local knowledge, and a genuine passion for real estate. If you're looking for a realtor who is knowledgeable, trustworthy, and deeply invested in your success, Nicolette Douvris is the one to call.

Fantastic experience: Selling a property from abroad can be a daunting experience, but Big Island Brokers made it an absolute breeze! As first-time sellers, we were nervous about the entire process, but from the very first interaction, Nicolette and her team put us completely at ease. Nicolette, in particular, went above and beyond in every aspect of our sale. Her expertise, attention to detail, and genuine care were evident in every step of the process. She was incredibly responsive and took the time to thoroughly explain each stage, ensuring that we were always informed and comfortable with the decisions being made. Her local market knowledge was invaluable, and she ensured that our property was marketed effectively and sold quickly. We truly felt like we were in the best hands possible. Nicolette’s professionalism, coupled with her warm and friendly demeanor, made this potentially stressful experience a positive and rewarding one. We couldn’t be happier with the outcome and highly recommend Big Island Brokers to anyone looking to buy or sell property in Hawaii. They are simply the best! Thank you, Nicolette and the entire team at Big Island Brokers, for making our first selling experience such a success!

Fantastic experience: Before we could sell our vacant lots, there were special considerations that needed to addressed. Sophia went above and beyond to communicate with the appropriate people and handle things for us, being long distance. With her kind and considerate nature, we highly recommend this realtor who is proactive and follows through from start to finish!

Fantastic experience: Had the pleasure of working with Heather selling my Ohana. She made it easy with her down to earth attitude and easy going personality. She did everything all we had to do was sign the paperwork.

Fantastic experience: Sophia and the team helped me sell my house and they were absolutely wonderful! Sophia was very understanding and super helpful. Sophia has a fabulous personality is great at communicating and very patient and knowledgeable in helping with the entire process. I highly recommend having Sophia and the gang help you with your sell or purchase.

Fantastic experience: A house that I wanted to check out had just hit the market on Zillow. It was a really good deal and I new it wouldn't last. I called my realtor who I was working with for several months and he didn't answer. I was starting to have a lot of problems with my current realtor so I decided to give Big Island Brokers a shot. Sophia answered my call on the first ring, stoped what she was doing, and drove 2 hrs to the property show it to me. We were the first ones to check the house out and the first ones to get our bid in! Several bids came in hours later, but thankfully the seller accepted my offer and I got the house! My other realtor didn't call me back till later that night! I'm really glad I took a chance with Big Island Brokers and because of that I got my dream house! Thank you Sophia for all your hard work

Fantastic experience: I am very satisfied with the service and the quality of professionalism of agent Nicolette Douvris at big island broker agency she’s hard working honest lady , we closed escrow on time , she handles my small transaction as if it’s huge deal, I have been real estate broker in California since 1991 and l know agents will make it or not , Nicolette she will be among the best in her state, I will recommend her to represent my business and my colleagues real estate Business any time .

Fantastic experience: The team at the Big Island Brokers are amazing! My wife and I recently purchased a home on the Big Island and relocated from Texas. You could feel the Aloha spirit from the first conversation and all the way through the process. Buying/Selling a house and moving (to a different state and across an ocean) is incredibly challenging and stressful. The team at Big Island Brokers made it so much easier and less stressful. They went out of their way to make extra visits to the property for inspections and video calls. They were extremely communicative and helped keep us informed along the way. Our sale of our house in Texas took longer than anticipated which could've caused issues with our closing on our new home. They made sure we were able to extend and keep the contract we had in order to get the sale closed. When financing and appraisal hiccups happened, they did everything in their power to assist and resolve the issue. We wouldn't have been able to make this move happen without them. If/When we have more friends and family move out here, we'll absolutely be using their services again. I'd highly recommend them to anyone who is looking to purchase on the Big Island.

Fantastic experience: Big island Brokers are very knowledgeable in all area of Real Estate! Friendly, kind and professional service! I had the pleasure to work with Nicolette and Sophia Douvrís team. They helped guide me through every step of the way! So grateful to work with the best on the island guaranteed! I highly recommend these dedicated, highly efficient agents for any of your real estate needs! ALOHA

Fantastic experience: Sophia was a strong ally in my search for a home. Very patient and responsive. She was also proactive in the escrow process. She was not just a realty agent, but a true team leader. Someone I could trust and count on!

Fantastic experience: Working with Nicolette Douvris was serendipitous from the start. She is attentive, patient, quick to find information for us, super knowledgeable of the Island, and wholeheartedly respectful of the land. We spent an entire year, waiting for the perfect timing to actualize our dreamland, and Nicolette was essential in helping us stay present in the process. Our dream came true!

Fantastic experience: Recently we fortune enough to have made the wise choice to ask Nicolette and Big Island Brokers to assist us in selling our off grid HPP home. Not only did they help us complete the sale well within the time frame they had indicated they would be able to, their support and engagement throughout was all we were hoping for. As anyone who has gone through the process of selling a property knows, its a big undertaking and takes a lot of time, effort and coordination. From the outset Nicolette, Sophia and the team at Big Island Brokers went above and beyond to help us get the property ready for showings, arranged for drone footage and professional internal and external photos and had a steam of qualifed investors ready to view the propery immediately at listing. Very grateful to everyone at Big Island Brokers and would thoroughly recommend anyone looking for a broker today to look no further.

Fantastic experience: We are so grateful for the help of Big Island Brokers through the challenges of real estate purchasing. Heather Hedenschau is a seasoned professional, with tons of expertise, and knowledge. She has helped us with all aspects of finding a place on the Big Island and linking us to resources that we may need. Heather and her team are very easy to work with and it feels good to have them on our side. I would not hesitate to recommend Heather and Big Island Brokers, and look forward to working with them again in the future.

Positive experience: Sophia was extremely helpful, knowledgeable and personable in the short time we worked together! I highly recommend her services!

Fantastic experience: I love working with Heather. She goes above and beyond every step of the way ensuring that everything runs smoothly. I come to her for all my real estate needs.

Fantastic experience: Nicolette was extremely helpful, knowledgeable and personable in the short time we worked together! I highly recommend her services!

Fantastic experience: I was referred to Big Island Brokers by a friend who is also an agent. I was very pleased with how attentive Niccolette was. She made every effort and attempted to answer any and all my questions. Even after the sale was final, she still was caring enough to check up on us a few months later and see how everything was going with the land that we bought

Fantastic experience: Nicolette and the team at Big Island Brokers are absolutely amazing. Let me set the stage - My wife and I have been looking to buy a home in Hawaii a while and finally have our ducks in a row financially and the motivation to move forward. In our copious research we stumbled upon a youtube channel for a local realtor that had a lot of really good info, including monthly updates in the market conditions on the Big Island. We think "hey, let's reach out to these people" and so we do. We then email these folks and wait.... Days go by.... We email a different person tangently related to the agent we were trying to reach and she gets us all in contact. Ok, great. A few emails back and forth, but each time we are waiting days to hear back. Starting to get bad feelings about it and like we are almost a bother to this realtor. We book a trip from the mainland to Big Island to come look. Set up our times and meet our agent. She's personable, sure. She takes us out for 2 days looking at many properties. There are a few we have some extra questions about and she makes some notes. After our 2 days looking at properties we take a few days to discuss and reach out to our agent.... Crickets. We go back to the mainland feeling frustrated. Email our agent about some prospects, nothing back. Trying to set up a return trip to the island we reach out again trying to book some time to look at places and asking about times and showings. We get a one word email back "sure". So why the great review? Well.... None of that happened with Big Island Brokers or Nicolette. Instead we called our friend in HPP and asked who he used when they bought their house 4 years ago. That's right, they used Big Island Brokers and he gave us a contact there who set us up with Nicolette. Nicolette called us while she was on vacation to say hi, introduce herself, and let us know she was thrilled to work with us. We set up a meet for when we were on island next and sent her a bunch of listings we had seen and our thoughts, along with listings we wanted to see coming up. Truth be told I basically just took the email we had sent to our previous agent (the one I got a 1 word response to) and modified it slightly to send to Nicolette. Nicolette finished her vacation and then sent us a wonderful email with detailed answers to our questions along with some insight we hadn't gotten previously into the areas we were interested in. We exchanged emails back and forth and made a game plan for our next trip on island. We then crammed in 30 some odd tours of properties in 2 days to maximize our time on island and found the perfect house with Nicolette. One that wasn't even really on our radar that cancelled our showing one of the days but she squeezed back into our schedule on day 2. We went back to see just that house a few days later and pulled the trigger. Nicolette has been very personable, communicative, friendly and made us feel like old friends. She has connections with local folks to help us get our next steps lined up too with respect to local trades and always made us a priority without ever coming off as trying to push us into anything. If you happen upon my review, look up Nicolette at Big Island Brokers. She and the entire team there will do right by you too. I am positive of that.

Fantastic experience: We lucked out when we followed a referral to Big Island Brockers and, more specifically, Nicolette Dourvis. Nicolette knows and loves the Big Island. She combines that knowledge with her knowledge of real estate to help her clients find what will truly work for them. She has a knack for hearing the essence of what her clients want and guiding them towards potential matches. We knew we were not Nicolette's only clients, nor her most profitable sale, but she made us feel as though we were. We sincerely loved working with Nicolette to find our little slice of Paradise. Mahalo nui loa❣️ Deborah & Charlie

Fantastic experience: I recently sold my home in Keaau Hi. The experience was good. Mainly because my broker Nicolette Douvris was such a hard worker and good communicater. She answered all my questions and I had a lot. She did an amazing job staging the home. It looked better than ever. I got many good offers and Nicolette made it happen. It sold fast and I did very well on it. Nicolette is hard working and honest. She is professional and personal. She'll get it sold. I'm very happy with the results. I was referred to Nicolette Douvris from a long time friend and I'm very grateful. If you need a great realtor on the big Island don't hesitate to call Nicolette Douvris at Big Island Brokers.

Fantastic experience: This real estate company gave me the best service ever. Heather Hedenschau and Nicolette Douvris went extra miles to make sure my sale was easy and professional. We got a close to asking price offer in less than a week on the market! I couldn’t have asked for a better team. By choosing them you won’t be disappointed.

Fantastic experience: Nicolette Douvris at Big Island Brokers helped us buy our little off-grid dream house this fall and we were so grateful for her amazing enthusiasm, effort, and problem solving all through the process. She very efficently and knowledgeably helped us through the process of making an offer, inspecting the property and closing all within a one month period! Super rare anywhere for a real estate transaction to go so quickly, but she really hustled and made it happen and was really communicative all along the way. She provided us with a wealth of knowledge about the property, the neighborhood, and continued to give us really great recommendations for tradespeople and other local connections even after the closing. Even when we hit a few bumps along the way (there's always issues!), she stayed on top of everything and went way above and beyond to make sure we were happy and that all the issues were solved quickly and amicably. Nicolette and Big Island Brokers are really just the best!

Fantastic experience: Nicolette is one of the best realtors I have ever worked with. I live off island and called multiple real estate agents to find someone to represent me in a home purchase. The ONLY agent that called me back was Nicolette and I am so glad I found her. She was responsive, professional, knowledgeable and went above and beyond for me. I believe she is born and raised on Big Island so has good advice and solid contacts. Also something of a botanist. Video of properties always included an ID of plants, trees and fruit. Fantastic experience overall.

Fantastic experience: Nicolette was the most hard working agent I have worked with on the Big Island! I am a Broker in CA & Hawaii. Last minute decision, I switched from Leasing this property again...to selling it. I interviewed several agents. I needed to head back to CA & needed an agent I could trust to take care of it. Nicolette was a referral from my contractors daughter. I am SO happy to have been introduced to her. After selling RE for 28+ years, I knew the qualities that I wanted & needed in a real estate agent. Nicolette checked them all: She answers her phone & is available, she does what she says-and gets it done! She is honest and VERY hardworking. She is a newer agent...BUT I SAW her qualities and she will be VERY successful. I will definitely refer her to anyone looking for an agent on the Big Island :-)) Thank you Nicolette!!!!

Fantastic experience: Realtor Nicolette D. is on fire! The most attentive, patient and over the top, extra mile realtor you will ever do business with. Sold a home w my sisters, the dynamics on the home and multiple “opinions” were to say the least, challenging. Nicolette D. ❤️ so wisely and kindly navigated our transaction and stormy waters with such grace and professionalism, going OUT of her way too many times to count. Heart of gold, passionate and just simply, represents ALOHA at every turn of the journey. Beyond expectation. Beyond blessed to have had her to help us.

Positive experience: Easy to use website. Like that.

Fantastic experience: Great people to work with. Nicolette sold our house and helped us buy another one and she was amazingly patient with all our questions and concerns. She really earned this rating, she worked hard and always stayed in contact.

Fantastic experience: Nicolette and Heather have been a pleasure to work with. They are always super polite , professional and greet you with a smile . Very responsive and always communicate in a timely manner . Highly recommend .

Fantastic experience: Nicolette Douvris is awesome! She showed us several properties on short notice and proved to be very knowledgeable and patient. During the entire process of making an offer on a property, opening escrow, completing documents, and working with the title company, she was very professional, friendly, enthusiastic and always had a positive attitude. She was happy to answer questions and communicated with us frequently and clearly, which was much appreciated and made our transaction go much more smoothly. Nicolette truly embodies the aloha spirit and I HIGHLY recommend her to anyone searching for real estate on the Big Island. Mahalo Nicolette!

Fantastic experience: Heather runs a great business and is rated as one of the Big Island's best real estate brokers year after year.

Fantastic experience: Attention Home Buyers and Sellers: We highly recommend Big Island Brokers. Their service is outstanding---sincere, easy-going, and thorough. Mahalo nui, Keoki a.k.a. "Da Bird Man", Kauinani, and Kaulana

Fantastic experience: Nicolette was wonderful to deal with and a great help navigating the purchase of our property from another country. She was always available to answer questions and offer assistance. Highly recommended!

Fantastic experience: It was a wonderful experience working with Big Island Brokers!! Had the pleasure to work with Nicolette as my primary agent and I very much appreciated her upbeat personality, professionalism and her availability whenever I had questions. I was also able to speak with Heather on a few occasions when I visited the office and she graciously offered her time and knowledge discussing different aspects of the subdivisions I was looking for land in. I was on the island for two weeks looking for a lot to purchase. After looking at a few properties, I found one that suited my needs and Nicolette was able to start the purchase process before I left. Once back on the mainland she took care of and kept me updated on each step of the process all the way through to closing. It was great knowing that everything was being handled properly and provided a stress free experience for myself. She even went above and beyond researching and putting me in touch with a surveyor and excavator. I highly recommend to anyone looking to purchase property on the Big Island of Hawaii.

Fantastic experience: My family trust owned a vacant lot for years. I found Nicollet online and she sold it for me in a couple of weeks. We’re in California, additional notary requirements are needed she is helpful every step of the way. I give her a thumbs up - 5 out of 5. Joe Liu

Fantastic experience: I can't say enough about Nicolette. She helped us with our dream purchase! She was so helpful and went above and beyond what needed to be done to make sure it was right for us. I can't thank her enough! We look forward to working with her for years to come. Thanks, Nicolette!!

Fantastic experience: I, wish that I, could do more stars. Nicolette, is extremely the best. She goes out of her way and more. She handles things very professional. I, cannot find the words to describe her. We have gained a close relationship with her and consider her a lifetime friend. We have had other realtors that were so hard to work with. When we found Nicolette, we knew right away we wanted to work with her!

Fantastic experience: Nicolette, goes above and beyond!

Fantastic experience: Heather Hedenschau was our agent. She is wonderful to work with because of her communication skills, willingness to work whenever called upon during the process, her genuine appeal and fair dealings. She is highly respected.

Fantastic experience: Personalized service, great agents willing to help and go the extra mile.

Fantastic experience: Heather was a pleasure to work with!

Fantastic experience: This place is very homey and very family oriented. They helped us look at several options and wonderful lots and homes on it, too!

Fantastic experience: Heather is great person to work with