One Team Realty, LLC

Fantastic experience: We rented from One Team Realty upon arriving to the Hawaii. We are a military family and had to adjust quick! Luckily we found a property with Darren Holbrook, Liz, and their team. They were extremely prompt with maintenance request and anything a tenant could ask for. I truly appreciated the app for paying rent and maintenance support with the house. Thank you truly for the outstanding service!!

Fantastic experience: One Team Realty was the best property management experience I have had in the 20 years of military moving! Complete professionals on maintenance requests and billing processes! One Team Realty is the Gold Standard in Oahu!

Fantastic experience: I have been one of One Team Realty’s tenant’s for 7 years! I can’t thank Darren and Liz enough for all that they have done for me and my roommates. They were always extremely responsive when it came to any issues or problems with the home. They would have repairs completed in a timely manner and by reputable service providers. Their online services made rent payments, maintenance requests, and keeping track of all my rental information very easy. I’m very thankful that Darren chose me to rent from his team! I wish that I could continue to work with them but the only reason I moved on was because the owner of the home I was living in decided to sell. If I ever had the opportunity to rent with One Team Realty again I would in a heartbeat. Thank for everything One Team Realty!

Negative experience: Terrible experience working with owner. He is supposedly a “property manager” that does absolutely zero property “managing” things. Only uses his “website” and Zillow to advertise for rentals. Pictures of rentals are taken from his iPhone and REUSES pictures from previous listing without prior approval from photographer. Wasted over a month and couldn’t find a tenant and wanted to be reimbursed $250 for doing absolutely nothing. The worst of all, in order for a potential tenant to rent YOUR property, they are required to join One Team Reality’s mandatory “Credit Boosting” program for $50 / month whether you want it or not. Don’t bother using this and go with a different Property Manager.

Fantastic experience: Great team to work with! Very thorough and attentive to our needs. Liz always does awesome job! Thanks again

Fantastic experience: If you're looking for top-quality assistance in managing your property or selling your home, you can't go wrong with One Team Realty. Darren and his team go above and beyond, treating your property with the utmost care and attention just as they would their own. They are the only team we trusted to manage the sale of our home. We feel incredibly fortunate to have had such a fantastic team by our side for over five years.

Fantastic experience: One Team has helped us through a very challenging spalling project at our property in Makaha. Liz is an exceptional communicator and ensures that everything between the construction team, our tenants, and us owners, go smoothly. She is sharp and efficient and excellent to work with, as is Darren the Owner. We highly recommend these folks!

Fantastic experience: Darren has been an excellent property manager for us. We had some differences of opinion with our old company, and had to make a quick switch from far away. He took the time to talk with me, and clearly knows his stuff. He also very much works with owners to make sure we are comfortable with how our house and property are being handled and cared for. He obviously has experience in this field, and offers excellent advice. He got new tenants into our place faster than we expected, and has helped get our house back in good shape. We are very happy we found him. We are now back in our house, and he made sure the transition went so smoothly. Highly recommend Darren! You will have peace of mind for sure.

Fantastic experience: One team realty is one of the most customer oriented management companies I've ever worked with. If you have any issues they are always ready to work things out or help work around your schedule.

Fantastic experience: Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092 sqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!

Fantastic experience: I am more than satisfied with Darren and his team on taking care of my property in Oahu . The trust they build with the owners who live in the mainland is just incredible . Mahalo .

Fantastic experience: After almost 5 years with One Team Realty, we have nothing but positive remarks. As a tenant, we were well taken care of especially when our unit had issues (dishwasher, or A/c problems). They would send repairmen right away. They send out helpful reminders, like filter changes and what not. You can always be sure that you'll get an answer from them when you needed help or assistance. So communication was no problem. We enjoyed their services, and you can tell they care about their tenants!

Fantastic experience: Amazing experience being a tenant with Liz and Darren. Any issues that happened with the property were handled swiftly and professional. Highly recommend and would gladly work with them again

Fantastic experience: One Team Realty in Hawaii truly met my expectations and then went above and beyond. Darren Holbrook and his team not only enhanced my property by advising and directing supreme updates that appreciated the value of my property but then got my lease signed 10 days later! A true gem snuggled in Oahu. Thank you One Team Realty, LLC. Aloha and Mahalo!

Fantastic experience: Solid Property Management with a custom fit to your needs. Has my highest recommendations!

Fantastic experience: Darren and Liz have been amazing! I called them literally 1 day before I moved from the island and they were nice enough to meet me in the midst of their busy schedule. They helped with the pending repairs and they got me renters the very next month saving me a mortgage payment😇. 2 months later everything was streamlined and I can cover my mortgage without any negatives! And their rate is lower than most on the island! They are amazing! Please check them out.

Fantastic experience: If I Could Give One Team Realty, LLC More Then Five Stars.I Certainly Would Do So.My Experience With This Company Was Amazing,Quick,Helpful,Caring,Kind,I Can Not Decribe Enough Of My Appreciation For All The Help In Finding Exactly What I Needed.Thank You All So Much.

Fantastic experience: Darren has been our property manager since 2020 and he and his team have been amazing. They are quick to respond to our questions and concerns about our property. He is on top of things with maintenance of our property. He got us through the challenges of COVID! We highly recommend him and his team!

Fantastic experience: property manager Darren & the team from One Team Realty, has made my move the best i could imagine.my family and i moved to Oahu from the mainland a few years back.i contacted Darren and he got the ball rolling extremely quickly on placing me in a great area and the perfect home for my family & I.he was very understanding in getting what we ask for in no time.i will say i would highly recommend this realtor to everyone in need of a home.i have a great deal of comfort and trust in what they have to offer.also if there has been any issues within the home on any type of repairs.there is no hesitation on his part he is quick to handle any and all things needed.Thank you for all you have done fo me and my family.

Fantastic experience: Very smooth from start to finish

Fantastic experience: Hello everyone. I own property in Honolulu and live on the mainland, so managing renters and on island issues is a challenge for me. I found Darren after researching property managers following a bad experience with one dropping the ball on me and my property in Hawaii. I've been with him for about 3 years now and have found him and his team to be highly responsive and attentive to both tenant and property issues. They respond and keep me updated on situations quickly and in a timely way so things don't go long before being addressed.

Fantastic experience: Highly recommended!! Darren Holbrook and his team has been managing our rental property since 2010. Darren is a consummate professional who thoroughly understands the needs of his clients. An excellent communicator, Darren ensures that both property owners and renters are fully updated of issues and concerns before the situation escalates. He is easily accessible via text, email or phone call and always replies back in timely manner. Through Darren’s and his team’s diligence and hard work, we have never had an issue with getting our property rented. Again, Highly Recommended!!

Fantastic experience: I have been with Darren since I PCSed out of Oahu in 2018. He has always kept me updated on any situation with my house in Eva Beach. We have a few change over with renters and the house was never empty. And he has always took care of any maintenance of the house in quick order. I will continue to utilise his services and will recommend One Team to anyone.

Fantastic experience: Darren and to professional staff at One Team Reality has been essential in the process of getting my rental ready for tenets this past year. Once I was able to complete the required repairs and turned the unit over to Darren and his team, they secured a tenet, and completed all required documents renting it in less than a month. I would highly recommend One Team Reality for owners and renter alike

Fantastic experience: We've had the pleasure of working with Darren and One Team Realty since 2013 and it's been outstanding. They treat both owners and renters with a mutual respect, in a way that keeps people happy and stress-free. I can't say enough about how much I appreciate their honesty and transparency. There are a lot of crook agencies on Oahu, so these guys have been amazing to work with!

Fantastic experience: Darren has managed my property for over 10 years and handled everything great. The unit is always rented and kept in good repair. I don't remember how I found him, but I'm so glad I did.

Fantastic experience: Darren has been our property manager for our home for over 10 years. Great communication and is responsive to our needs as well as our tenants' needs. If you need a property manager, we highly recommend him.

Fantastic experience: Darren and his whole team have been managing my property for 4 years now and I can't speak more highly of him and the amazing job they have done. They quickly and efficiently take care of all maintenance issues and have kept excellent tenants in my property with no gaps. It's such a relief to me to know that whatever happens, I've got a team I can trust managing my home.

Fantastic experience: Ever since I decided to have One team realty manage our property it has literally been like night and day. This company has done a far better job compared to our last property manager. Five stars all around.

Fantastic experience: I have been working with One Team Realty for 4 months now and appreciate how they respond quickly to all of my inquiries. They have taken care of the maintenance issues that my previous manager failed to do. The repairs were done in a timely manner and my owner statements have been accurate, detailed and received on time. Overall, I’m very pleased with this company and would recommend it to other property owners seeking a manager. I give this company 5 stars.

Fantastic experience: Darren has been my property manager since 2019. I had to deal with an eviction and it made me realize I should leave the management to the professionals. I found Darren after a brief google search. I met with him shortly after. He explained me everything and I was happy to have him as a property manager. Couple years later, Liz joined the team and she has been a great addition to the management team. She keeps me posted with all the necessary updates. She is also very responsive to any of my queries. I have had them manage multiple properties and never had any issue. I get my tax documents on time every year with no issue. I’m glad I’ve found them. If you’re looking for a property manager, look no further. You’ll be well taken care of.

Fantastic experience: One Team Realty has and continues to service my property in Hawaii. I can not be happier to have them as my management team.

Fantastic experience: Darren has been our on island manager for our resort condo for the last nine years. During that time he has dealt with us as owners, the tenants and the condo board. He has consistently had positive comments from our tenants and has done a great job identifying and solving problems at the condo. He has been patient and professional with the condo board. We have valued his advice and help on things as varied as replacing a fridge to setting a competitive rent. He reports on and pays the various taxes and adjusts them as they change. Darren has our confidence and makes a complicated situation work for everyone involved.

Fantastic experience: Been using One Team since its inception (9+ years.) Darren has been diligent with repairs and upgrades for the house. He works hard to ensure the contractors , that are hired by the warranty service, do the job quickly and correctly. I could go on and on about the quality service One Team provided, but I'll just say that I sleep well at night knowing they are the property management team for my house.

Fantastic experience: Military Friendly Company Overall. Highly recommend them for realtor/ property management/ leasing a property. As a military family, we move a lot throughout various states. I have not encountered any other company that works efficiently and diligently. They look out for and take care of owners and tenants. Monthly statements and prompt inspections. When tenants request any work request, they take care of it promptly and notify owners. They draft and adjust the leasing contracts to meet the needs of tenants and owners. I was impressed by their leasing contracts when I first encountered them. I am happy to rely on such trustworthy and reliable people. Thank you for your hard work!! Highly Recommended.

Fantastic experience: Darren and Liz’s work load and service go hand in hand. They are thorough and efficient. It’s painful to hear the truth but these two honestly take care of the owners and tenants. When it comes to business they are on the tenants side first then the owners, because if the tenant is happy then the owners are happy. 🤙🏽

Fantastic experience: Darren and Liz have been great property managers. I've entrusted them to take care of my rental for almost 5 years! They have made the process of having a rental easy. It took me a couple months to fix my property up for renting, but Darren was there throughout the process. He has a great list of contractors and also knows how to fix things. It put a lot of things at ease for myself and my tenant. I get monthly statements, and even inspection reports on my property. They are detailed, organized and have years dealing with property management. If you are looking for a great property manager, look no further.

Fantastic experience: I am an owner and have been working with Darren and Liz for 5 years now. They are very responsive and if there is an issue, they are on top of it before I even know about it. They have made renting my condo stress free. They have also gotten me long term tenants back to back. I highly recommend Darren and Liz!!

Fantastic experience: My husband and I have trusted Darren to manage our property for the past nine years, and it's been a wonderful experience! We are on the mainland and have never had to worry about a thing. Darren has always promptly and efficiently taken care of any issues that have come up. He always responds in a very timely manner whenever I have a question. We recently sold our property, with Darren's help as our realtor. He made the entire process very easy for us. He guided us through every step, taking quick action whenever needed. Again, he was very prompt in responding to any questions we had along the way. Darren has always kept our best interests in mind, as a property manager and realtor. If you are looking for a property manager or realtor, I highly recommend Darren and One Team Realty, LLC.

Negative experience: This company is very unprofessional and will make contact after 9PM for non emergency situations. The pool needed a filter for greater part of 6 months so it had to be shocked every couple weeks before pool cleaning company finally realized it was not working. If they want to do something to the property it’s a huge priority for them regardless of what your schedule. We wanted a gate and walls to keep everyone out but renting from this agency you will have new people at your property all the time and none wear uniforms or so much as have signs on their work vehicles. Owner of our particular house had somebody come change the gate code with no notification to us or property manager. Both owner and manager are prior/military and seem to think they can operate realty the same way. Of 18 plus years of military service and living all over America, this had to be worse than living on post. We just wanted a pool. Not worth it. Expect owner of the house to creep by about once a week, I guess to make sure you have not set house on fire. Photos are right before 4th of July when we were planning a small family gathering. So pool would be awesome if you had a pet set turtle or crocodile. Rarely was the water cleaner than the ocean.

Fantastic experience: Liz was the most helpful agent I’ve dealt with in all my time renting. She was so responsive, polite, and the upmost helpful. I’ve never had anyone go out of their way so much to help us move in so last minute. I definitely recommend renting from this company, they can have things done so quickly for you, and Liz made the experience a lot less stressful!

Negative experience: U called me tonight at 730 pm? Not true. I left that post a month ago right after our one and only conversation. Ask Liz Sweeney about our conversation on txt, I have it on screen shot if u like me to attach. My number does not come up with the name Hamden Omar either. Our conversation was civil, u answered my question and then that was it. I even told u about Liz and how she doesnt know how to explain things on txt. She didnt even apologize for upsetting me, instead she txt back “Have a great day 😁” Some customer service training is definitely needed. Show me where I made a review about how horrible your company is? I don't know why you keep making these accusations about me doing things I have not done. I made a complaint about how I was treated and I have it on text which I can upload on your review if you like. I am NOT the same person as the Hamdan Omar you mentioned and like I said, the first and ONLY time I spoke with you was the same day I made my initial review which was a month ago. Instead of trying to prove me wrong or accuse me of things I didnt do, I think you need to address the real issue and it is on your end. You are not doing yourself justice by responding to customers about how wrong they are or what they did or didnt do.

Negative experience: I received a txt on the requirements for renting a house. I asked the rep to explain what verifiable income meant, was it monthly income or annual income? and she txted the same blanket txt she sent before stating the exact same thing in the last txt. I asked again if she can explain the income and then she sent me the exact same txt she had sent me two times before. Very frustrating to have to deal with customer service like that.

Fantastic experience: They are very reliable people. Darren is very nice and easy to talk to. They get property issues taken cared of quickly.

Negative experience: Since the owner of said company replied to this review 3 years later. It has nothing to do with animals as to why I gave one star. They tried to strong arm us into buying the home and when we told them we did not want to, they told us we had to stay, after we had already been looking for a new rental (and we had been very cooperative to move out and let them sell the house, as well as do showings for the owner). The landlord also was very aware we had extra animals than those that were listed on the addendum, but that only became relevant when they were aware we did not want to buy the home and would not be continuing to rent just because they couldn't find someone to buy! Point being--they wanted us out of the home so they could sell it and then wanted us to stay when they couldn't. The animals didn't matter until we refused to stay and by that point I had already found a new rental.

Fantastic experience: Darren and his team are phenomenal when it comes to helping landlords maintain their property. He also does an astounding job ensuring there is a tenant in your place, and discusses the rental situation surrounding your rental home with you in ways that help you succeed.

Fantastic experience: I would highly recommend One Team Realty. Darren and his team more than exceeded our expectations. Very professional and always available.