AREM Property Management Company

Fantastic experience: I was a new renter/leaser (college student, no clue what I was doing), and Marc Galeazzi was my leasing agent/manager. He is incredibly friendly, accommodating, and was helpful in my search. On top of that while I was renting I had many questions on figuring out how to handle new hurdles (lease agreements, how to handle things and various renter questions) which he explained well and answered readily. I was nervous as a new renter and he genuinely made the whole experience wonderful & a lot less daunting. I prefer working with arem because of the kind treatment I’ve received here, the prices they have, and the service they uphold (which is hard to come by).

Negative experience: Extreme Negligence and an Absolutely Horrible Experience If I could give AREM Property Management zero stars, I would. My experience with AREM was not simply a case of poor customer service or a maintenance request taking too long. I spent approximately eight months living in an apartment with serious mold and water-related problems that were not adequately addressed, while having nowhere else to go and no financial means to simply move out. My father and I were essentially stuck living in those conditions because we had no alternative. There were repeated problems with water intrusion and attempts at remediation, yet the underlying issues continued. At one point, the bathroom ceiling leaked again despite previous attempts to address the problem. I documented the conditions, communicated with management, and repeatedly tried to get the situation taken seriously. Instead of being able to simply leave an unsafe living environment, I had to continue paying rent and living there because I could not afford to relocate. Imagine knowing there are serious problems with the place you're living in, wanting desperately to get out, and realizing you literally have nowhere else to go. That is what this situation became. I spent significant amounts of my own money on testing, documentation, temporary solutions, and trying to establish evidence of what was happening. I spent countless hours communicating with management and trying to get the situation resolved. We found out that we had been significantly poisoned by mold in the apartment with tests reading 3x the safe levels of certain spores in our medical testing. Eventually, I had to seek outside legal assistance just to get help dealing with the situation and obtaining a release from my lease without penalty. And even after everything that happened, I was left dealing with the financial consequences of having paid rent for approximately eight months while living in conditions I believe should never have been allowed to continue. This wasn't a minor maintenance issue. This wasn't a situation where I simply didn't like the way management handled a repair. My father and I were left living in poor conditions for months because we had no practical means of escaping the situation. A property management company has a fundamental responsibility to maintain safe, habitable housing and to respond appropriately when serious water and mold problems are reported. In my experience, AREM failed to meet that responsibility. I have documentation supporting my experience, including photographs, videos, communications, testing records, remediation documentation, and financial records. The most upsetting part is that this could have been handled differently. Problems can happen in any building. What matters is how management responds when those problems become serious. In my experience, AREM's response left my father and me dealing with the consequences for months. Their unreasonable conduct was completely uncalled for. I would strongly advise prospective tenants to thoroughly research AREM and specifically ask how they handle serious mold, water intrusion, habitability issues, tenant displacement or inability to relocate, and reimbursement for rent paid during periods when a property cannot reasonably be considered habitable. One star is generous. By any standard.

Fantastic experience: Arem has been so helpful throughout our renting process. The company has an easy way to submit maintenance requests; it takes the hassle off of me and lets the property managers (as they should) get the maintenance scheduled at my earliest convenience. 10/10, would recommend.

Negative experience: This company was great until a new owner. Bought it a couple years ago. It has really gone downhill in their service.

Fantastic experience: As a renter, working with a PM can be rough. But I'll say, we've worked with AREM through KayCee and Marc for the last 1.5 years and they really take care of their renters, more than some of our direct landlords! If anything was needed it was taken care of within days, and they are both so kind and understanding.

Fantastic experience: new owners are great!

Fantastic experience: Casey's the best! Understanding and compassionate! Really cares about the places that he is renting. Best you can ask for in a landlord

Positive experience: Call them twice to send my monthly HOA bill online. Seem to be disregarding my call so I went into the office to pay my bill

Fantastic experience: Marc and the AREM team are incredibly helpful and quick to respond with issues pertaining to the Edgemont HOA. I recently reached out to AREM, and Marc went above and beyond to help me find a quick resolution to a concern near our property. Grateful to have them managing our HOA!

Fantastic experience: My experience with Marc and his team at AREM has been nothing but positive. As a property owner, the communication and consistent updating from the team is a real positive. Their attention to detail and solid processes also make working with them super easy. I highly recommend AREM to any property owners looking for a management service to look after their property. Thanks Marc and Team.

Fantastic experience: Awesome work. Good job all around. Thanks for being there for us.

Fantastic experience: Bert Clements is an exceptional individual. She always greeted me with warmth and comfort. I could always count on her for being communicative and professional. I will miss her! ❤️

Fantastic experience: The new AREM team is crushing it!! Megan and Jessica are wonderful to work with - so quick to respond, polite, and they care about their clients. Looking forward to continuing to work with them in the future!

Fantastic experience: Great management and quick to respond with any unforeseen property fixes that may come up.

Fantastic experience: I have worked with this company for many years as a fellow real estate professional and can say for a fact that they are the most dependable company in our area. Whether you are a landlord or renter or HOA, working with AREM provides the best experience possible. This is a very complicated industry, and AREM has the experience, expertise and desire to practice it in a thorough, professional manner. Marcy Pryor

Fantastic experience: Marc and Megan are great to work with! They are my go-to on any questions pertaining to homeowners associations in La Plata County. If they don't have an answer, they are quick to research and get back to me. I truly appreciate their partnership in business.

Fantastic experience: I needed help from a property manager in Durango, called all of them, and AREM was the only one who immediately returned my call. Excellent service, highly recommend!

Fantastic experience: Incredible company with beautiful properties. The staff is quick to assist you in any way possible. They truly care about their tenants and will do anything to make sure that your living situation is ideal and comfortable. I can't recommend them enough.

Fantastic experience: I've rented multiple properties over the years with AREM, and whenever I need a new place I look for their name specifically. Bert is professional, courteous, and human! She responds quickly to concerns and helps when she can. She doesn't say "tough luck" like other landlords, she'll really try to problem solve with you. It's rare to get along with your landlord, which is why I'll always rent with AREM.

Negative experience: Monsters. Nothing gets fixed and the rent always goes up. They are the bottom of the barrel.

Fantastic experience: Bert is a sweetheart and so is everyone else in the office, they always work with you if you work with them

Fantastic experience: I have had the absolute pleasure of having this property management for the last almost ten years. When I first came to them I had no understanding of renting or what to do, it was a learning curve and the entire way everyone was extremely helpful and kind. Sandy, Bert, and Snowy are amazing in every way and I am so thankful and grateful to be one of their very appreciative tennants.

Negative experience: Terrible customer service. I'll never call AREM again.

Negative experience: I was trying to speak with someone about property management for our HOA and the lady was straight up mean. I called several times to get a hold of someone and when I finally did they were unprofessional. Very disappointed.

Fantastic experience: Highly professional property management company. Bert is a goddess

Fantastic experience: Bert is awesome! Apartments are affordable and central located.

Positive experience: I did receive a callback on thier dayoff for an issue that they couldn't resolve the day prior. Though the problem hasn't been resolved a call back on someone's day off was more than I would have done.

Negative experience: I starting looking for places three months ahead and they kept telling me to call back later until it was about 30 days until my move. Bert was nice but incredibly incompetent and unprofessional. She said she would do a virtual tour but but doesn't know how to use anything other than FaceTime (which I don't have any wasn't prepared for). She promised to send me photos of the unit and never did. I called her office and they said they would send me photos and never did. I called her back the following week asking for photos and the unit had been rented in the meantime. She said she would then send me information, photos and an application, for another unit in the same complex and never did. She completely ghosted me when I was literally ready to sign a lease for anywhere. She is also not accommodating to people with service animals and wouldn't let me even view/apply for apartments with pet restrictions. The sheer lack of professionalism and competence is shocking and I have no idea how anyone manages to rent through them.

Negative experience: do not respond

Negative experience: This is the second review I am writing about AREM since they deleted my previous review. So shady this company is if they don’t like a review they will disregard it and delete it. You’re supposed to be a property management we pay a monthly bill for no services rendered they do not take care of the weeds nor do proper snow removal and they are absolutely rude and absurd with their responses this company is a joke! They should have legal action taken against them because they will happily and willingly take your money without doing any of the work that they are supposed to I have pictures but I’m not able to post them so I will post them on social media! Stay away from AREM at all costs because they are not worth a dime !!! I had to give them one star and I will be going through our neighborhood to have a petition signed to have this Compnay removed !! AREM is a scam and a joke !!! Buyer Beware !!!Trhis company is absolutely Terrible !!

Fantastic experience: They manage a good number of HOAs.

Negative experience: They’re very slow at responding, the unit I rented was way over priced. They didn’t fix a fan we asked them to fix and then charged us for it in the security deposit. Don’t expect much of your security deposit back. If you can avoid renting from them. They also charged me for lightbulbs, which I have never been charged for, just seems very petty.

Negative experience: AREM Property Management seems like a good agency on the surface level, but once you start doing business with them their true form comes out. The staff that works inside has the capabilities of a 5yo in a College level class. Every time you go in their office you are met with rudeness and arrogance. Bert is the main lady down there. She seems to be running the show and you would figure she has some kind of way with the customer? none at all. Bert is one of the rudest women here in durango. If you are a college renter or a young renter stay away! They will scam you and treat you like dirt! I rented an apartment from them for a year at $1,800/mo 3 bed/2bath (moved in August 1st). They listed it as "refurbished" but the only appliance, the stove, was old and worn down. The dishwasher was broken when i moved in and they promised to install a new one within the first month, but it wasn't until January 2021 that the new dishwasher was installed. During those months i repeatedly tried to connect them about it but they never responded. Not only that, but they claimed new floors, new tile in bathroom, and new paint on the walls. When I first moved in I didn't look close enough at the "new" and realized after that it's only new to the apartment. The walls were clearly spackled over, the doors had different shades of white to cover the marks, and in both bathrooms the toilet paper holders were ripped off the walls. Within that year, there was your fair share of problems aside from the given. My roommates and I ran into plumping issues, Sink clogged and toilet backed up. Both times we needed maintenance, I had to schedule with a private company to get it checked out. When they came and serviced i was billed separately. Every apartment complex or property management place that i've gone through, had had their own maintenance crew. AREM doesn't disclose that any maintenance, service, or repairs will come out of your pocket, even though it is the businesses job to MANAGE THE PROPERTY. Friends, family, and even strangers, have told me that AREM charging me for simple maintenance on their property is wrong. AREM is also terrible about communicating with tenants. Most times when I would try to contact them, it would take days to a week just to get a 5 word response from them. If you call their "24/7 maintenance/emergency" phone number, it's takes you to Bert, who is usually very unhappy about your phone call. When i had to use this number Bert was rude and uncaring. I advise all newcomers, young renters, and the oblivious, to STAY AWAY FROM AREM!!

Fantastic experience: My boyfriend and I had a wonderful experience working with AREM Property Management to find a place to rent in Durango. During COVID times, finding a place to rent was super difficult. After receiving rejection after rejection from properties already filled, I stumbled across AREM. Bert was extremely helpful and kind. She was always quick to respond and answered all our questions. Right away, it made me feel so much better to know someone was on our side. And in the end, Bert got us the perfect apartment. Renting from AREM has been straightforward and pleasant. I highly recommend working with them!

Fantastic experience: One word 'fantastic '

Fantastic experience: Always professional and work well with tenants and owners

Fantastic experience: My wife and I were looking for a rental in Durango and Bert went over and above to help us find something that worked for us.

Negative experience: 1 star

Negative experience: My friends niece Jessica Durbin was renting a apartment from AREM. She is a well known criminal in Durango and trashed the apartment 34237 Hwy 550 N #4. Jessica's aunt asked me to help her out and I paid May's rent for her which AREM gladly accepted. When I tried to rent the apartment I was refused because of my credit which has no evictions. Don't rent this apartment the drug use extreme. You can lick the walls and get high and I am not even kidding. I know because I was trying to clean it up for Jessica. AREM will rent to criminals as long as the government is paying the rent but won't rent to a good person that had a couple of years bad luck. AREM the way you run your business is criminal.

Negative experience: Rented way long ago but now that google reviews is available i feel compelled. Bert is a horrible person. Stealing deposits from people and not even checking the properties at move out/move in. DO NOT TRUST THESE PEOPLE!! Completely serious

Fantastic experience: Everyone has always treated me wonderfully here! Going into my second year leasing with them. Very accommodating to issues I had being a student. I don’t know the issues that others have had but I can’t imagine they were reasonable requests or expectations because this company has been so great to me and my roommates!

Fantastic experience: This company rocks. Very helpful and quick to respond. Works very hard for their rental clients and HOA's.

Negative experience: AREM is a horrible company. Bert will lie to you and lead you to believe you will get you're deposit back. AREM WILL NOT REFUND YOUR FULL DEPOSIT. They are slumlords. They are also an HOA company that nobody likes. If you like crazy forms, strict rules, and losing money, this is the company for you.

Fantastic experience: Best property management company around. You won't find better people.

Fantastic experience: I have found AREM to be not only very reasonable, but also, wonderful to work with on projects. We have done several projects and have always found them to be attentive to our concerns with a great response time. Rob and Burt are pleasant to deal with when Sandy is out of the office.

Negative experience: Absolutely horrible. Sandra is a poor communicator, slow, slow, slow to respond. Incompetent. Incapable of solving a minor issue in Edgemont.

Fantastic experience: We have found Burt; and the entire staff, to be awesome to work with. Any concerns we have are handled promptly. Highly recommended :-)

Fantastic experience: Found this group online - love the house I rented from them, and they are professional, thorough and very capable - they also are extremely patient and kind, but, as with everything else, renters need to follow the rules and these people DO THEIR JOB, like it or not. Personally? That's my kind of company!

Fantastic experience: They have been helpful and kind guiding me through paperwork during a stressful circumstance. Sometimes all you need is a kind smile.

Negative experience: Flacky on communication and hard to get answers from. Always fighting for the landlord and not tenant

Fantastic experience: timely and efficient. internet reporting fast every month.

Fantastic experience: We have used AREM since 1986. Excellent service, issues quickly and reasonably resolved. We still use them, what more can be said?

Fantastic experience: Sandy and her team are interested and efficient. Nice to know each of them!

Fantastic experience: AREM is a great property management company. They are very responsive and pro-active. They are always on top of everything. I trust their judgment all the time. I am not in Durango, so I count on them a lot. They always come through for me. I would recommend them to anybody.

Fantastic experience: Loved these people they are highly recommended. I plan to use these guys again.