The Property Shop
The Property Shop is an independent, locally owned, full service real estate brokerage firm in Pine Bluff, Arkansas, specializing in residential real estate and property management.
We're here to help from 10 AM to 3 PM, whether it's in person or virtually, for scheduled appointments. Our work involves property inspections, viewings, meetings, and various projects that often require us to be in the field. To address inquiries, we've observed that focusing on responding to emails and texts enables us to provide useful links and information promptly, ensuring prompt assistance.
Opening hours
- sunday: (closed)
- monday: 10h-15h
- tuesday: 10h-15h
- wednesday: 10h-15h
- thursday: 10h-15h
- friday: (closed)
- saturday: (closed)
Our comment from ImmoNetwork about The Property Shop:
Trusted Local Expertise in Pine Bluff
The Property Shop operates as an independent, locally owned full-service brokerage in Pine Bluff, Arkansas, specializing in residential real estate and comprehensive property management. The firm provides a wide range of services, including the buying and selling of homes, rental management, property inspections, and virtual or in-person consultations. By combining local market knowledge with professional oversight, the agency supports both homeowners and tenants throughout the real estate process.
Consistently Praised for Professionalism and Care
Clients frequently highlight the professionalism and kindness of the agency's core team, particularly highlighting the leadership of Kristy, Troy, and agents like Angela White. Many customers describe the staff as personable, attentive, and genuinely invested in their best interests. Positive reviews often mention that the team goes above and beyond to help clients, whether through managing a family property during difficult times, guiding first-time homebuyers, or selling a loved one's home with sensitivity and efficiency.
Dedication to Property Owners and Tenants
For property owners, the agency is recognized for its trustworthiness and hard work in maintaining smooth operations. Long-term clients appreciate the team's diligence in keeping properties running efficiently and managing complex situations with expertise. For renters and buyers, the firm emphasizes verifying tenant stability and ensuring clear communication regarding application policies. The agency strives to maintain a balanced approach, prioritizing the protection of owner assets while seeking qualified tenants who can meet specific income and verification standards.
Responsive and Client-Focused Service
Many clients value the responsive and helpful nature of the staff, noting that they provide timely support and clear guidance. The agency leverages modern technology to offer remote assistance, allowing clients to manage viewings and applications online when face-to-face meetings are not feasible. This flexibility, combined with a strong commitment to resolving client needs, has earned the agency high recommendations from those who have experienced its dedicated service firsthand.
The Property Shop: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,0 out of 5 from 62 reviews
Negative experience: If you are relocating from another city do not rent from this company. How can you verify 6 months of income from the city you relocating too. I am relocating to start a business and plus I have 6 months of income from my current city and excellent rent history. This company is terrible and if you have houses under this company run this the reason why your home still for rent.
We understand that relocating and starting a new chapter can be stressful. However, our responsibility is to ensure that the property owners who hire us are provided with tenants who can demonstrate stable and verifiable income to support the lease term. While we appreciate your income history in your current city, we were unable to verify any income that would continue once you relocated.
Your application fee was fully refunded at the time we notified you of the decision. We wish you the best in your new business venture and housing search.
Fantastic experience: The Property Shop is wonderful!!!!! They’ve helped us buy property and sell property! I have nothing but praise for this business. Quality people, running a quality business.
Fantastic experience: Best place around!!
Positive experience: The owners are very professional and love the community! Easy to work with.
Fantastic experience: Always very professional and great to work with!
Fantastic experience: Great company. Responsible and on the ball. Highly recommended.
Thank you ! And we highly recommend your legal services!
Fantastic experience: Great people to work with!
Thank you!
Fantastic experience: Great to work with! We provide service and repairs for this company, and they treat us with kindness!!
Thank you! We highly recommend you guys for appliance repair and used appliances also!
Fantastic experience: Troy and Kristy are the best! Great people to work with!
Thanks Matt!
Fantastic experience: very good company to work with they have been very helpful and have went above there call thanks
Thanks Scottie! We highly recommend S&D Electric as well!
Fantastic experience: Great Professional Group of people!
Thank you Sarah!
Negative experience: *Homeowner here* I once used this company to list my rental. I recently became a Proud First Time Homeowner. I wanted to avoid a financial bind and to avoid having to cover this mortgage in another state, so I desired a decent tenant. At first, Kristy and her husband left a good impression. They indicated a few minor touch ups and the house may be tenant ready. Here is when ALL the problems began: They almost never answer calls; you text them. Even then, you never get clarity when you ask questions. Kristy is condescending when you’re new to understanding the landlord process. People hire property managers because they do not know the laws or the market and trust the PM company’s knowledge. They had all but refused to list my property until I had it cleaned and painted(which is understandable,) even when I had a private party clean and paint the unit and it still wasn’t good enough in their opinion. They eventually listed the property, (Zillow didn’t even have pictures of the interior and it appeared to be a low quality Google maps image.) This was a huge problem because I’ve used Zillow for all my purchasing and rental needs. I spent months and thousands getting the property close to where they wanted it (including covering the mortgage.) They showed no empathy or patience towards a first time homebuyer who was in a bit of a financial bind and who doesn’t know all the ropes. I’m guessing their bigger or richer clients get priority. The moment I asked that they reduce the rental price to make my property more competitive, they cancelled the contract. The property didn’t have any electric or running water because that was to be activated by the new tenants, the unit had very good lighting for showings. I’ve saw several units over the years where the utilities were off, that’s an extra expense to the property owner. I am in entirely different state and now have to start this process all over. With this being said, DO NOT BE FOOLED by the first impression you receive. You’re just another dollar to this company and they do not want any hassles. I’m sure Kristy will respond to this review with some condescending altered view of events. However, this isn’t the spirit to have. Your clients are your business. My unsolicited advice is: Do not take smaller (less knowledgeable clients,) if you’re not equipped with time to handle them. I think this company has too much on them to handle anything that takes a little extra elbow grease. ****UPDATED**** January 31st, 2024 This is my response after the owner responded. The first sentence in your response appears to lack 'client centeredness.' What about your clients interests? I appreciate your view and I will respond individually to all your points : 1) I was happy, ready, and thrilled to be a landlord. This is why I hired you to help me navigate my options. You didn’t give me that chance. 2) You're correct. 3) You consistently did not respond to me. My phone records contradict your statement. Including the time that you hung up on me and texted me saying you'd call me back. 4) You refused to lease the property until I had the locks rekeyed. I was paying the utilities for 7 months and instead of showing tenants the property, I felt pressured into making repairs before you'd show it. It would not have caused you any issues to show the unit to leads in the meantime. It would have been perfect once rented. 5) You do (or your listing service does) list on Zillow and it seems you may have deleted the information on Zillow a day or two after this review. (I have your Zillow listing on record.) 6) I paid the utilities for about 7 months. You never offered to show the unit and rather stood back and watched while I funded all your recommended repairs. 7) I had just bought the home. Funds were limited, not obsolete. You knew this. You never suggested getting the property on a lease and using those funds to cover minor repairs that were needed. If you would have, we could have showed a tenant the house when I had the utilities on the first 7 months. This isn’t good business.
This Google review illustrates precisely why terminating the agreement was the best decision for us.
1. We are equipped to handle anyone who is ready to embrace the responsibilities of being a landlord.
2. We did recommended certain repairs, a professional paint job, and thorough cleaning to optimize your monthly net income. However, we respected the decisions you made and the actions you took based on your circumstances. We also advised that, considering your situation, selling the house might be a more suitable option.
3. I have consistently answered your calls, texts, and emails. Any suggestion to the contrary is untrue. I am always available for our clients.
4. I appreciate your view of the events. However, I want to clarify that we listed your property promptly when you said it was ready. The notion of refusal is inaccurate. If there were any concerns, we would have appreciated the opportunity to address them then.
5. We do not put information on Zillow.
6. Regrettably, the absence of interior shots is due to the power being off. Despite our contract stipulating the activation of utilities, my efforts to address this concern have been met with resistance, and there was no intention of rectifying the situation per our conversations.
7. We recently experienced a week of severe ice and snow with temperatures in the teens and negative wind chill. Unfortunately, during this time, the house was without heat, and the water was turned off, although it was not winterized. With water heaters in both the attic and garage, we were hesitant to proceed with acquiring a tenant, fearing potential issues upon activation. We hope, for your sake, there are no significant complications arising from this situation.
We greatly value our clients, as they are the backbone of our business. However, there are instances where it becomes necessary to discontinue our professional relationship.
Our decision to terminate the agreement is not based on the property needing 'a little extra elbow grease,' as you mentioned. It is primarily rooted in our concern about your ability to maintain the property in a habitable condition, especially in the event of unforeseen issues. We believe our decision is in the best interest of all.
Fantastic experience: Kristy and her team did a great job helping me sell my Dad’s house. Not only were they knowledgeable and professional, they went above and beyond helping us get the house ready. Kristy is very personable and easy to work with. I felt like she always had my best interest in mind. Not living in Pine Bluff and understanding the local real estate market, I found her advice and recommendations helpful and timely.
Thank you so much for taking the time to leave a review! We truly appreciate your business.
Negative experience: They don't get back with you on everything like professional companies do, you almost have to stalk them to get an answer.
Our policy, outlined in the application procedures of which you acknowledged and agreed to by signing, specifies that approved applications are retained on file for a period of 6 months.
Should you have any other inquiries please feel free to contact us.
Negative experience: Yes all the other comments Are correct they suck. I toured applied and sent all documentation and payed the $50 each fee for a rental property they had the 1st day it was listed. They emailed me that there putting it on hold and they will get back to me. Only for a week later for them to tell me somone else had applied and been approved and that I was going to get no refund.
We apologize if there was any confusion about the application process or fees. As stated in our policy, the application fee is non-refundable, and this information is communicated upfront to all applicants. We recognize that this situation is disappointing, especially if you were not the selected applicant. We sincerely regret any frustration or inconvenience this may have caused. Your feedback is important to us, and we appreciate you taking the time to share your thoughts. We apologize if your experience did not align with your expectations.
Fantastic experience: They have been closed
Working remotely temporarily until the move to new location is complete. Please feel free to contact us via text or email.
Negative experience: Nobody was there and never answered the phone
Mr. McVay
We are sorry we missed you. In our line of work there are property inspections, viewings, meetings, and projects among other things that sometimes require us to be in the field. Not to mention advanced technology and the multiple communication channels that allow us to work remotely at times. Since everything (including available rentals) can be seen or done (viewings, applications, etc) online we are more than happy to schedule an appointment with anyone that would be better served by coming into the office or reply to an inquiry if a voicemail is left or an email is sent.
Fantastic experience: I have only positive things to say about them. They are kind , attentive and professional.
Thank you Michelle!
Negative experience: Applied for a home a week ago, haven't heard not one word since. Left voicemails and everything. I really wish I could get a refund on my application because clearly it wasn't processed so it was useless and I lost out on a rental waiting for someone to get back to me. Lucky something else worked out. Unprofessional and Unresponsive yet takes your 50.00. Never again
Your fee was returned. We are glad something worked out for you.
Negative experience: They are insanely overcharging for houses in the 100% hood.
Giving bad reviews when you evidently know nothing about rental pricing is not cool. Based on this review and that of others you've left it doesn't appear you like this town or much in it.
Fantastic experience: Working with Angela White Smith was a pleasure. She went above and beyond to help me and my husband during the purchase of our first home. Thanks again Angela!!
We are so glad you had a great experience with Angela. Congratulations on your new home!
Positive experience: Just browsing
If we can ever help you with your real estate needs please let us know
Fantastic experience: Kristy and Troy did a fantastic job managing my mom's property in a difficult situation. I would work with them again. Thanks, Kristy.
Thanks Mrs. April. Rooting for you to prevail in the situation!!
Fantastic experience: Love Love the Philbrooks!!!!! They helped me tremendously when purchasing my home!!!
Thank you Sandy! We love you too :-)
Fantastic experience: Nice people. I rented for 2 yrs from them
Thank you Mikal
Fantastic experience: Troy and Kristy are fantastic!
Thank you!
Fantastic experience: Kristy has managed my rental house for almost 4 years. They are awesome trustworthy people to work with.
Thank you Allen!
Fantastic experience: This is a very professional, family run business who have shown expertise in all areas of property management. I'm an out of state client and my needs, both big and small, have been met consistently.
Thank you!
Fantastic experience: Kristy, Troy and their team work hard on keeping everything running smoothly. Couldn't ask for a better group to help manage properties. Thank you for all you do.
Thank you!
Fantastic experience: Great customer service
Thank you Mrs. Sanders!
Negative experience: These people ARE ALL ABOUT THE MONEY; they do not present offers to sellers and LIE LIE LIE LIE LIE LIE LIE. DAYUMN shame to be obsessed with $$$$
Mrs Vickey that is absolutely not the case. The answer you are looking for is in your email. You had a real estate agent in the transaction. If you needed something from our office to complete the file you should have contacted her to get it for you.
Negative experience: Beautiful City with some wonderful people; very polite and very helpful. Contrary to what the Property Shop stands for. It is very interesting that a service provided that is very involved in properties are so unprofessional. They do not respond to inquiries, do not respond to email or telephone calls even when contacted by the fine and upstanding citizens of Pine Bluff. Very disappointing to say the least. Students; please stay as far away from this agency if you are looking for a place to stay while you are attending the University in Pine Bluff, they do not provide "customer Service" they just give you the run around.
I'm sorry you feel this way Mrs. Edwards. Being that you are from Canada it does make things a little more difficult as we discussed. We also talked about the fact that we had not received the information from ALL parties involved. In order to consider leasing a house to 4 students we would have to have what we needed.
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