Gerow Management Company, Inc.

Fantastic experience: I am a board member at Whispering Springs 1 and have worked with Natasha for the last 17 months. Prior to hiring Gerow, we were self managed. Natasha has had her hands full with the transition and she is gracious under fire. The amount of regulation and rules alone are way more than a group of volunteers could handle. She has righted our ship and has us on a plan to keep Whispering Springs a great place to live.

Negative experience: This company is very badly handled. They think they have the upper hand in everything. Very disrespectful to the homeowners. No communication to the people paying them. They are only out for the money. Dues are always going up. Would not recommend this company.

Fantastic experience: A note I wrote to Scott Gerow this week says it all: Scott, I can't help but thank you, once again, for bringing your wisdom, experience and organization skills to our community. I continue to marvel at what good hands we are now in and cringe looking back at what inept hands we were in before. Kudos to you and your team. We very much appreciate everything you are doing and how you are doing it! So appreciative. Mary

Negative experience: This company has no issue harassing the elderly, coming onto peoples properties without the proper channels being informed, and they listen to their most "expensive" customers first come first serve always. Do not recommend living anywhere that would have them taking care of your property, or conversing with your family members.

Fantastic experience: We have had Gerow Property Management for more than 3 years and our homeowners assn. is very happy with their services! Quick and efficient to respond!

Negative experience: It'd be a hard NO for me now. And I was on the Condo Board that renewed their contract. IMO, poor service, response times, communication (if you got any at all), and lousy workmanship on repairs.

Fantastic experience: We only moved into a condo development managed by them last week, but so far they've answered my questions promptly.

Fantastic experience: We changed Property Management companies this summer, So far Gerow has stood way above our old company. Jamie does a great job with follow up and getting things accomplished. They are also on top of the financial end as well, great change to this new management team Frank Wilcox

Negative experience: Scam artists and scum bags

Negative experience: Communication between this management company and our condo residents is extremely poor. We have repeatedly requested better, timely communication and they have agreed that it could be better. But it still does not improve.

Negative experience: One star is being generous, if I'm being honest. Extremely poor communication between the company. If you're expecting a timely call back or email response, forget it. It took over three months to have a roof leak "fixed" after finally reaching out to my HOA for help to just have someone at the company resolve the issue, after my numerous attempts. The contractor they hired did an awful job and the leak caused even more damage months later and now I'm told that I'm responsible for the damage. They are absolutely no help. I truly wish my HOA would hire another property management company, because I'm not sure exactly what they are managing! Take your business elsewhere, seriously.

Negative experience: Poor response timing and unable to get problems across the finish line. I had notified them about a major leaf buildup in our gutters in the fall and the problem was never fixed. We dealt with overflowing gutters (around the whole house) the entire rainy season and now have ice packed gutters that have lead to ice damning. I contacted them late October about the gutters as I was concerned about ice damning and when their contract ended on December 31st they threw their hands up and said they didn't have time to get to it and it's no longer their problem to address. How is two months notice for something simple like gutters not enough time? Fall cleanup was part of the contract and the fees we paid for. We might have the only trees with close proximity to a house in our neighborhood so the problem is likely isolated to our place. I asked to be reimbursed for this because we paid for the service but they said they no longer manage the property. This would be like paying for snowplowing service but the plow truck never showing up. I understand their are labor constraints right now but that is a tough way to run and manage a business. Most reputable businesses would reimburse someone for work paid for but not completed. Unfortunately they passed the buck to the new management company and i was hoping to pass the reimbursement to them for the hassle. UPDATE: One of the owners got back to me with a very professional and empathetic response & explanation which helps unpack the situation more clearly. Kudos to Gerow for providing further clarity.

Positive experience: I´m re-writing my review because I learned some of the issues I thought were this company were due to the board of directors of our condo association making decisions (like removing the dog poop stations). We did not have any issues with this company.

Fantastic experience: We have worked with Gerow Management for many years now in doing lawn & landscape services for many of their properties. In that time we have nothing but good things to be said about them. They are constantly in communication with us throughout the summer & winter and also with the residents whenever something needs to be addressed.

Fantastic experience: Gerow Management is a business of integrity. Their team are great to work with.

Fantastic experience: Highly professional and service driven property management firm. Family owned and operated with a very friendly staff as well. Solid people.

Fantastic experience: I have been acquainted with Gerow Management for the past 15 years. They have always been friendly, professional and easy to work with. Their customer service is exceptional and they are always expedient with a reply. I look forward working with Gerow for many years to come.

Fantastic experience: Gerow Management is an amazing company to work with. Office staff is always very helpful.

Fantastic experience: Great people to work with!

Fantastic experience: Have worked with Gerow Property Management for several years. Really appreciate their timely response, and attention to detail. Great team to work with!!!

Fantastic experience: Angie does a fabulous job!

Fantastic experience: A one-stop shop for all your condominium association needs!

Negative experience: If you’re property association would be interested in a super apathetic management company that it’s primary interest is collecting their monthly fees; then Gerow Property Management should be your first call! Far too many issues to attempt to convey over the years! Would give their performance and attitude a zero rating if I could. Pathetic!

Negative experience: I would give a zero star rating if it was an option! Terrible company to do business with.

Negative experience: Horrible company to deal with. Does not follow through with commitments and does not respond to phone calls. Angie is a lazy liar! Beware!

Fantastic experience: Great place and great staff

Negative experience: They do not take care of properties, never in the budget. 7 years ago fee was $155 now its up to $220 per month, always to do the repairs and put items in the budget, still same issues 7 years later. Can’t even replace a door when clearly we all approved it.

Fantastic experience: This company is run with commitment and integrity. They do what they say they will do, and keep their commitments.

Positive experience: What does google expect me to rate? It's a property management company...

Fantastic experience: Great company to work with. Take care of properties well.