Frontier Property Management & Sales

Fantastic experience: Great staff. They are all very friendly and helpful. We had a few minor issues with our rental when we moved in, and Carol made sure everything was fixed quickly. We are very grateful for Frontier! I highly recommend them.

Fantastic experience: Wonderful company!! Candy, Shelly and Belinda are the best! Extremely professional, attentive and friendly! Highly recommend!

Negative experience: My family and I are looking to move so we decided to look at a property in Jamestown, within our budget. We gave the required documents and holding fee to get the keys to view the residence. Upon entering, there were dead pincher bugs all over the kitchen counters, cabinet cabinets, window seals and many other places. We also noticed cockroaches. When we went into the bathroom, there was toilet paper and toilet paper rolls everywhere and feces. We know it’s bad if we won’t put our toddler down to walk around and almost throw up. We immediately left went back to the property management and returned the keys. When I told them about our experience, they said they have not been in the property in a while and another Office employee said that was not surprising. The residence was definitely not even close to being rentable but now we know why it’s been listed for so long and for so cheap. it’s a health hazard at best. Wanting a 600+ credit score and three times the rent is too high standards for certain houses. I hope they get this fixed quickly as families with children and human beings would be living in those conditions.

Negative experience: Pleasant staff. Handled some minor flooding in my unit efficiently and quickly. (The property has a known problem with flooding; sandbags are routinely used during the wet season.) However... Pay careful attention to when your rent is submitted!!! I racked up several late fees and was never notified. A significant chunk of my security deposit was held; 10% really adds up. The lease itself was ambiguous saying 5 (or 2) days grace period. Moral of the story: DON'T assume you will be notified. While I should have had 2 parking spots per the lease, this was not the case. For 90% of my year there, I had one space available to me. The visitor parking was frequently full so my guests had to park on the street on occasion or risk the sheriff being called if parked in what also could have been visitor parking, but perhaps due to the lack of maintenance (tall grass) was designated as a no parking zone. Lastly, they may try to pay final utility bills after move out and long before the due date. None of which did I see outlined in my lease. (Meanwhile when I lived there I received many Kamps, I believe, propane bills for past tenants.) I paid my final TUD bill. Frontier attempted to pay it as well and deducted it from the return of my security deposit. TUD notified Frontier and mailed their check back, uncashed on 4/4/25. 6 business days later, I spoke with a Frontier employee who said they'd likely be able to issue a refund to me that day or the following day once approval was given (without having received the check back). When I followed up the next day, I was told by a different employee that I had to wait for the check to be returned or I could pay the stop payment fee of $25 in order for them to process my refund. Needless to say, infuriating. Especially considering I left the property in better condition than I had received it. Today I called again, the check had still not been received, but they're keeping an eye out for it. Tomorrow will be 10 business days after TUD mailed Frontier's check back. Let's see if it shows up... Can I charge Frontier a late fee?

Negative experience: If jobs aren’t paying 3 times the rent, then why is that a requirement?! If everyone meets your requirements for renting, then why not just BUY A HOUSE?! Your pretentious requirements are the epitome of why there is a homeless problem

Fantastic experience: Frontier Property Management has done a fantastic job of taking care of our properties for over 10 years. The owner is amazing, so helpful and always available.They can take care of anything and everything you might need. Down to the very last detail. They are extremely professional, knowledgeable, and very friendly. We do not live locally. They removed all the stress from being landlords. They are truly our saving grace. They are the only property management I would recommend, and I highly recommend them.

Negative experience: Not great, not even good. I was contacted regarding a rental property I had asked about. I decided to submit my application and pay the processing fee. It gets expensive paying screener fees, so I'm very selective about who I give money to. Anyways, long story short... I sent jpegs of my deposits and balances. Three of them. I CC'd myself on them. I know they were perfect. But the receptionist said she could only see one. I re-sent them each as a separate email. Then I just forwarded her my entire bank statements for Nov thru Jan 2024. When I called her to find out what her problem was now, she said that my government issued ACH transactions were not real. Easily verify w the bank or SSA or google lens... but they thought it would be better to accuse me of dishonesty. They should be shut down.

Fantastic experience: I would like to highly recommend Frontier Property Management and Sales, and especially broker Shelly Ravelli. She has managed my properties in the Tuolumne County area for years, and has expertly guided the successful sale of two challenging properties in recent years. She worked overtime to maximize profits on both sales. I really felt like I got my money's worth. The service, and attention to detail was beyond compare. Shelly is a real star in this industry, and I was blessed to be associated with her and Frontier Property Management.

Fantastic experience: The folks at Frontier One are incredibly helpful and kind. I found my dream property on their site and in the span of about two weeks, I was living in it. Karen even recommended a local butcher shop. I feel incredibly lucky to have found them.

Negative experience: Trying to get a hold of the property manager or owner of this company is much more of a task than needs to be. Renting from them has not yet been very pleasant. I am hoping that by submitting this review Carol or Tom Griggs will reach out to me in an attempt to successfully communicate my concerns I will update my review pending the response, if any, from the owners

Negative experience: Second time i drove 2.5 hours to meet Havi. I have yet to meet her and this time she didn't even contact me to cancel. I will not be doing business with Frontier Property Management.

Fantastic experience: They are good people and are very responsive with any maintenance-related questions a tenant may have.

Negative experience: I tried to rent a townhouse from them that was advertised on Zillow but they gave me a wrong key for the unit I was interested in seeing and when I called them to figure out where to go, they couldn’t get the property manager on the line and didn’t know where the key they gave me went to. The property never called me back since, despite me leaving a voicemail, a message with the desk, and a message via Zillow. When I went to return the key, no one asked how my viewing went. They just took it back and turned around and continued with their paperwork. Do they discriminate against certain people? Because I don’t understand these other reviews - I wish I had a different experience since I drove 2 hours to see the property and waited an hour for them to get back to me before heading back. If they are this disorganized for just showing a property, I’d hate to deal with them for day to day problems or security. Weirdest company ever, I’ve never gone back.

Negative experience: My time leasing with frontier one would have been fine had it not been for the obvious disorganization, the lack of communication, and ultimately the unprofessionalism that boiled over by the end. Little maintenance requests or questions for my property manager Shelly took a long time to get a response even after multiple follow ups. Once while I was inside my unit my door was unlocked and opened by 2 strangers. Turns out they were given my key by mistake instead of the key of an empty unit to tour alone without a property manager present. So that was a bad experience that was a huge compromise to my safety and showed a lack of organization and attention to important details. There were several other instances that proved disorganization from within their office. In the middle of my lease I received a letter of a couple months of late rent fees from several months prior. I followed up on this right away and I was told the letter was sent by mistake and I was all good; the fees would be removed. I never heard of the matter again until I was moving out and received a letter of over $1000 of late rent fees from 8 months. Shelly and I were not agreeing on an outcome as she was insisting the late fees were correct so she referred me to her broker, who I could not get on the phone to discuss this with. After a lot of back and forth (ignored) phone calls and emails, I finally got my point across with a lengthy email with all the facts and proof provided. The fees were removed but not without a huge headache. No one ever really answered my questions/points in the email so I couldn’t tell if it was just severe disorganization/miscommunication from within their office or if they were trying to scam me and hoping I didn’t notice. Overall my time renting from Frontier One would have been perfectly fine had I not run into so many issues with my property manager and if the broker had been a little more willing to get on the phone with me and communicate; everything I was saying to my property manager on the phone is what I put into email to the broker that eventually got them to see reason and remove the fees. If you are choosing to rent from them, I recommend keeping documentation of everything: the initial unit conditions, any maintenance problems, any communications with the office IN WRITING and their response times. communication and disorganization.

Fantastic experience: I had the pleasure of working with Jenny Lane. She helped my sister-in law find the perfect apartment! And in a very tight rental market. Jenny was efficient, had excellent communication skills, and was easy to work with! 5 stars!

Fantastic experience: Karen has been the best and so exceptional in her professionalism and ability to provide quality service to us for our rental property and relocation to the area. After an extensive search, I highly recommend Frontier Property Management to anyone looking for a great experience. Also, Havilah is so knowledgeable and highly motivated addressing all of my concerns. Many thanks for all of the excellent and timely service.

Fantastic experience: Karen Fink was very helpful and she responded to my emails in a timely manner.

Fantastic experience: The ladies in the office are amazing, always helpful. Maintenance shows up fast and gets the job done. Overall it is a great rental and property management company.

Fantastic experience: If you are trying to sell a home, buy a home or rent this is the absolute #1 company to use. Carol and her staff are top notch, they go above and beyond to make sure your experience is the best!! Thank you Frontier Property Management you are the best!!

Fantastic experience: Very helpful staff and very friendly. Was an easy process to procure a lease. Staff was always willing to answer questions and make the process smooth during difficult transition.

Fantastic experience: We worked with Havilah on the rental of our cabin in Twain Harte. She was very responsive and helpful in every step of the process. She was very organized and even found an amazing tenant before we advertised it. I highly recommend Havilah and the property management services.

Fantastic experience: I would highly recommend Frontier Property Management. Having been a home owner for many years, and recently a renter, I would trust them on either side of that proverbial coin. Both Carol and Havilah are kind, professionals that I trust.

Fantastic experience: Site is user friendly. Great staff.

Fantastic experience: Cannot possibly say enough good things about Frontier Property Management. Shelly and her crew with Havilah are true top notch professionals, extremely personable, and bent over backwards to help me in every conceivable way they could. Always so warm and kind yet on the ball when it came to all things logistics. It's been a long time since I've dealt with a better company of any kind, not just a Property Management. 5 stars doesn't do them justice!

Fantastic experience: Frontier Property is a great place to find a place. They are very welcoming and nice.

Fantastic experience: We are in such a housing crisis and everyone so helpful and kind. We will be working this next week to finally have at least this kindness to find home. Thanks so much.

Negative experience: I called on one of their rental properties, made an appointment to see a house, drove 1.5 hours to meet a representative, and they didn't have the professionalism to show up to our meeting, not call me, not answer let alone respond to any of my calls.I will NEVER do business with this worthless organization!

Fantastic experience: Great company, people and excellent service! 10 out of 10!!!!!!

Fantastic experience: Upon first contact the property managers were pleasant, informative, responsive, and professional in every way. After renting the unit was as described, no surprises, extremely clean and ready for occupancy. All appliances worked perfectly, too. Since then, they are still very responsive to my inquiries and if something needs to be fixed or adjusted.

Fantastic experience: What a dream to work with this team! Emily was so responsive and professional. They all were a pleasure to work with! Best experience in both counties!

Fantastic experience: Hey, they rented to me! LOL.

Fantastic experience: Although I have only rented from Frontier Property Management for 1 year, I have to say that they are great! The apartment I live in got flooded from this flash flood that we recently had and they had maintenance out so fast! My area rugs got ruined (so I thought) and they had a company clean them for me. Frontier is so easy to deal with and all the ladies that work in the office are always so helpful and cheerful. I mainly speak with Havillah & Shelly and they are always friendly and on top of it all. The other PM company I dealt with in the past was very unprofessional. I recommend Frontier if your going to rent/purchase a place.

Fantastic experience: Have always taken care of our rental property like it was their own.

Positive experience: Great people to know

Fantastic experience: Carol and the team at Frontier are amazing! A top notch professional property management company. We handed our rental portfolio over to frontier years ago and should have done it sooner!

Fantastic experience: Great management company if you are looking for a rental or a home to buy.

Fantastic experience: Owner Carol Griggs was quick to respond to my emails and was very helpful in answering my questions. Her team at Frontier does a great job for the landlord, securing good tenants for the rentals.

Fantastic experience: hidden fees ...i couldnt be more happier with frontier property management ..i had some bad expierence with other p.m but frontier snd all their staff have been amazing and i highly recomend ..the hidden fees werent hidden it was the water sewer and garbage tenents responsibity but no big deal all and all i have nothing bad to say thank you

Fantastic experience: We have worked with Frontier Property Management since 2007. During that time, several problems have arisen and Frontier notified us of each of them and worked with us in correcting them. In all cases, the problems were resolved in the most appropriate way. The staff has changed over time, some of the previous staff was a bit tough in the way they handled things, but they were effective none-the-less. The new staff has a gentler and more inviting approach but stern when needed proving more effective. This is working out well. Like all business, there have be a few glitches along the way, but Frontier Property Management addressed each of them to my satisfaction. While most of my contact with Frontier is through the staff, I have worked through some of the problems with Carol. Carol, one of the owners of Frontier Property Management is knowledgeable and easy to work with. She is a true professional, a rare thing in Tuolumne County. Bottom line... I am glad to be working with Frontier Property Management.

Fantastic experience: Manage this...

Negative experience: Do yourself a favor read as many online reviews of this company as possible I wish I would have listened to my friends neighbors and the reviews and never done business with this company... Ask your friends ask your family ask random strangers how they feel about this property management company and you will be shocked I wish I would have

Fantastic experience: Good people, with great properties. They've been most helpful with me and my family of 7.

Fantastic experience: I've rented from frontier property management for the last five years, and throughout the years, I've had no problems with them, when I had something that needed to be fixed. They were prompt in their response. They took great care to make sure everything was done correctly and to my satisfaction. They offer a great service and made the renting experience hasslefree. Would definitely use them again.