Better Homes and Gardens Real Estate - The Masiello Group

Fantastic experience: There is no question that Casey Hardwick is the best in her profession. Words cannot describe how thankful we are for her expertise. From start to finish, she was professional, incredibly responsive, and went above and beyond in every way. Her superior knowledge of the real estate market was evident, and she provided invaluable advice at every turn. She is incredibly talented and dedicated, treating us like family and fighting for our best interests. Casey is truly an exceptional realtor, and we are eternally grateful for her help.

Fantastic experience: The sale of our home was so smooth. We appreciate Stacy White for being available to answer questions and provide guidance. We definitely recommend Stacy.

Fantastic experience: We were so lucky to have found Julia Sheehan and Cindi Sargent. My husband and I were moving from Puerto Rico and didn’t know the area very well. We dragged Julia to 20 homes before we found our forever home! We got regular updates for new properties and they were available for showings when we needed them. She made accommodations since we were flying back and forth and always greeted us with a smile. It was like looking for a new home with a best friend. She was always positive and understanding as we went from one showing to another. Knowledgeable and smart, they were able to answer any questions we had and if they weren’t sure, they checked and always got us an answer. We have bought a couple of homes and this was the best experience we’ve had.

Fantastic experience: In 2022, we first met Gina Sensontic and immediately asked her how we could buy a house. As a newlywed couple, we had no idea where to begin. She patiently explained the whole process to us. However, after evaluating our situation, we realized our income wasn’t high enough yet, and we had just purchased a new car. So my wife and I decided to start saving money first. Fast forward to 2023, we had fully paid off our car, and we started saving again throughout 2024 in preparation to buy a house. This year, 2025, we contacted Gina again and asked her more questions. She remained incredibly consistent in helping us. We told her that we felt ready to buy our own home. For three years, we endured living with housemates, sharing a kitchen and bathroom, with no privacy as a married couple. It was a very difficult situation, and Gina understood that, so she really helped us—from searching for homes, doing house tours, and talking to the sellers—she never left our side. She handled everything, along with her team, including connecting us to a recommended loan officer. We were truly amazed by how great they worked, even at late hours. As first-time home buyers, we had no idea what to do or what to consider when buying a house, but Gina and the Masiello Group coordinated everything—the communication, the paperwork—until we got the home we wanted. The process was fast and smooth because everyone moved and helped together. That’s why we are so grateful to Better Homes and Gardens Masiello Group, especially to our outstanding and brilliant Associate Broker, Gina Sensontic. 100% recommended!

Fantastic experience: I recommend! They go the extra mile, are friendly and accommodating.

Fantastic experience: My agent Tacy is not just better, she’s the best. Smart, kind, informative, patient. I always felt in good hands, every step of the way! I couldn’t be happier.

Fantastic experience: Cindi Sargent was so responsive and helpful through my search and eventual close on the purchase of my property. She was very patient and worked hard to get answers when I needed them.

Fantastic experience: Stacy White was knowledgeable; walked our land with geographical expertise; helped us to price our land reasonably and list it. She got back to us with an answer to any questions we had very quickly even during the Christmas week and throughout the New Year holidays. Her company, BHG Masiello Group, gave us great advertisement and drone footage. The Great Northeast Title worked diligently to complete the closing process within 2 weeks. Thanks to You All! Tina and Eric Johnson

Fantastic experience: My experience working with Kim was amazing. We were in near constant contact while I was looking for properties over many. Although she was not physically present during my search, she was an amazing coach and intelligent advisor while exploring properties in Maine, Vermont or New Hampshire. Her wealth of knowledge and attention to detail gave me an incredible education as a fledgling investor. I will be buying property in the states she can serve just so I can work with her again.

Fantastic experience: I highly recommend choosing The Masiello Group for your home buying/selling experience. You won't regret it.

Fantastic experience: Steve Shelton made the process of buying my new home very smooth. He is knowledgeable and professional and he was able to answer all of my questions. Steve kept everything on track from beginning to end. I relied on him to recommend or refer me to other professionals as needed and everyone was as reliable and professional as Steve. I highly recommend Steve and I would definitely work with him again should the opportunity arise.

Fantastic experience: My husband Wendell & his sister Margie had Kimberly as the agent to sell their mother's house. Kimberly explained the whole process to us before signing with her. To prepare the house for viewing, she actually showed up on the first day with cleaning supplies! She spent 4 hours with her sleeves rolled up helping us clean and showing us easier ways to clean. Throughout the showing and selling process, she kept us updated. We would recommend Kimberly Matson to help you with any of your real estate selling needs.

Fantastic experience: Best real estate broker ever. Highly recommend.

Fantastic experience: Extra special treatment for this contract through the agent Janet Bosworth. She is extremely knowledgeable about all things real estate in Maine! Highly recommend this agent.

Fantastic experience: Andrew was always on time and up to date with everything in my search as a first time home buyer. I cannot recommend his services enough.

Fantastic experience: Gina did a great job. Kept in touch frequently throughout this process.

Negative experience: I can’t rate the office as a whole, that would be unfair to those who maybe good agents. I can tell you not to do business with Gina, Josh or Brian. Each one has shown me they are above the rules. For example; would anyone out there enter a home you didn’t own, disconnected propane or have the furnace worked on? My 12 year old knows the answer to this!

Fantastic experience: Cindi is the best, I highly recommend her, always attentive to any call or question, she explained the whole process to me very well, she accompanied me during each house that I liked, simply the best, Thanks Cindi

Fantastic experience: My wife and I contacted Corinna originally about a property that she was the listing agent for, and long story short, she ended up becoming our agent here in Downeast Maine. She helped us every step of the way, from identifying, viewing and putting in offers in time! She was extremely helpful securing the house we wanted to purchase and then negotiating a fair deal for us.

Fantastic experience: There is not enough space to leave the kind of review Casey Hardwick deserves! Casey was amazing from start to finish. Buying a house for the first time is extremely daunting especially when you are hundreds of miles away. We are so grateful for all her patience, expertise, and resources that helped us move in days before Christmas! Even after final paperwork she was attentive and supportive. There were plenty of unexpected events that could have completly derailed our plans for a house however Casey quickly pivots and finds work arounds. Plain and simple if it wasn't for Casey we wouldn't have been able to move into our home that we absolutely adore. Thank you so much Casey!

Fantastic experience: Stacy represented my husband and me during the purchase of our coastal property and we are very happy with the service we received. Stacy did all the things we needed from a realtor, she was timely, prepared, educated & informative. Stacy also provided outstanding service and went above and beyond to be helpful after the close. My husband and I own a real estate brokerage in another state so I had a high level of expectation during this process and Stacy absolutely knocked it out of the park. If you are looking for a hardworking, honest, knowledgeable agent, who will make your real estate transaction feel seamless, I’d highly recommend Stacy.

Fantastic experience: Choosing Cindi Sargent to help us sell our property was absolutely the right move ! It isn't everyday that someone is looking to buy a Christmas tree lot 🌲🌲 but she found the perfect fit for us and the new owners which definitely made the whole process go smoothly! She made what we thought would be such a huge and difficult process so simple and easy ! With her kind personality, her knowledge of the business and her attention to detail we would highly recommend her for any of your Real Estate needs !

Negative experience: Just awful. Unprofessional, rude, and lazy. No interest in actually doing any sort of work, want the money and that's it.

Fantastic experience: We worked with Tacy Ridlon, and she was fantastic. She kept close communications every step of the selling process, was responsive and helpful when we had questions or concerns, and she was calm and confident in her abilities representing our property. Really can't say enough about her exceptional professionalism. We've purchased and sold many properties over the years, and our experience Tacy was top tier. We have already recommended Tacy to neighbors! Our highest praise and gratefulness to Tacy!

Fantastic experience: My real estate agent, Tacy Ridlon, was thorough and professional. The sale of our family homestead was emotional for me, but Tacy made a challenging time in my life much easier.

Fantastic experience: Very competent and knowledgeable on all forms of Realestate including residential, commercial, or land. Very trustworthy and a valuable editor of transaction, whether selling or buying, adding a valuable complement to the transaction attorney's work. She is fair with high integrity and totally trustworthy with any phase of the transaction.

Negative experience: Most of the agents are non responsive and unprofessional. Had a pretty good experience with Stacy White,but left multiple messages with Kiki about one of her listings. Have not received so much as a email or anything. Disappointed to say the least.

Fantastic experience: Tashia Porter was very responsive and helpful throughout the home buying process and even afterward as little things have come up along the way. I have never purchased a home before so I was confused and nervous about many things, but she explained everything well and worked with the mortgage company to get things figured out quickly and efficiently. I purchased around the holidays which meant a lot of unfortunate hours and days of work, but everything was done before the end of the year as we had hoped. Tashia gave me a great to-do list which helped save me time and money and kept the process on track. I had a very good experience and would highly recommend her to anyone.

Fantastic experience: Have dealt with Andrew Brunton and am very pleased with his service. Trying to buy a house from out of state is a challenge but Andrew was able to visit the properties and tell me what he found. I highly recommend him for his professionalism and knowledge of the area.

Negative experience: no communication I went to look at a property and they didn't even know what I was talking about..

Fantastic experience: Stacy White is a consummate professional. She marketed our property in every venue possible. She was positive and persistent. She kept us updated after every inquiry. If you want to sell your home, Stacy is the realtor for you. We highly recommend her.

Fantastic experience: Awesome

Fantastic experience: Casey Hardwick is truly the best Real Estate agent I have ever delt with! She goes above and beyond! She way exceeded my expectations! She listed my sister's house in August and it closed today. As we were 2 hours away, she found people to paint the house, do repairs and anything that was needed. I can not say enough good things about Casey!