Integrated Mountain Group

Negative experience: Repeated emails go unanswered. If you do get a response they lie to your face saying they will handle something and don’t. Basic maintenance and violations go unresolved. For every time I have to contact Integrated I’ll post a bad review when they fail to get anything done. Watch them pile up… Had to add an edit for the retaliatory response received after posting: keep in mind once you call them out on a review, your contract will be terminated. They don’t want to own up to any mistakes, lack of communication and plain incompetence. Sorry that I gave integrated every opportunity to handle these issues privately. After no response or communication I feel it is my duty to express my concern for anyone trying to do business with them in any way.

Negative experience: I only rented a unit from them for 7 months. I turned in the move in sheet with multiple issues listed. Outlets were half out of walls and not installed properly, floor tiles were cracked and not secure, none of the closet doors were actually on the closets they were just left in one of the rooms and never installed, the entire unit was covered in dust and dead bugs, toilets were not secure to the floors and wobbling, couldn’t open the back door fully because it hit the uneven flooring, the backyard was full of metal and trash, front yard was the same, holes in the walls leading outside were just stuffed with paper or trash to cover them, light fixtures did not work, fridge was never properly hooked up so anytime the water button was pushed the kitchen would flood, I could keep going but you get the picture. These issues were brought up to management over and over again and no one ever came to fix anything or call me back. After moving out I informed Salma I wanted to make sure I was not charged for any of the damages or issues I repeatedly reported to her over the phone, texts, and emails or anything that was marked on the move in sheet and I never got a response.

Negative experience: Never answers the phone, if by some miracle you do get ahold of someone, they will not be anyone who can help you, they will offer to take a message and then that message will be lost to time, for all eternity! Meanwhile your water heater is broken.

Negative experience: This HOA management company is absolutely terrible. If I could give zero stars I would. It took 2 years of constant battle before they finally replaced my ac by the end of last summer. It worked for a few weeks when I needed it. Broke first time turning it back on this summer and hasnt worked since. 3 months later they still havnt even contacted the ac company to fix it. Every time I call they have a new property manager because they cannot keep employees. If you have any other choice, steer as far away from this place as you can. It's absolut trash!

Negative experience: When they contacted me, the person was quite sharp, that was very uncomfortable, I was requesting something that I can pay, not a favor! He said he could schedule an appointment for me to look at a unit, the moment something came up and he would call me back, he cut my call and never did. Inept!

Negative experience: Avoid if possible.

Negative experience: Truly terrible property management.

Negative experience: Total lack of accountability. This company takes months to handle simple administrative tasks—I had to ask over 12 times, as well as my mortgage company and home insurance company reaching out to them, just to get one move-in document. Danielle is particularly useless; I have provided her with concrete evidence of rule violations for months, yet she refuses to take action or enforce the regulations. They ignore the well-being of the owners and the properties just to collect their management fees. Check the 60+ other one-star reviews—this is a consistent pattern of negligence.

Negative experience: Absolutely useless HOA. Repeated emails about clear rule violations go completely ignored, yet they’re happy to take dues on time every month. Enforcement seems to exist only on paper, when it actually matters, they suddenly “can’t do much” and push the problem back onto residents. There is zero accountability, zero follow-through, and zero concern for homeowners dealing with ongoing issues. If you’re looking for an HOA that protects residents or enforces its own rules, this is not it. They simply do not care.

Negative experience: There's a reason everyone is leaving reviews warning to stay away at all costs. I'm sure they have several lawsuits already and many more coming. They will rent you moldy units and laugh in your face and say its not mold and never send a single professional to look at anything. They refuse to fix a thing EVEN MOLD IN OUR FREEZER and force me to contact the health department and this place will probably be condemned that's what they rent to families with children. They also LOVE to discriminate.

Negative experience: Avoid this place at all costs. Terrible business practices and a complete lack of support or clear communication. Whether you’re considering working with them or using their services, there are red flags everywhere. Do yourself a favor and look elsewhere—you’ve been warned.

Negative experience: I have left 3+ messages over the course of the last 4 weeks, sent a few emails prior to that, and still cannot get in touch with anyone who will talk to me; forwarding to voicemail every time. The few other times over the last 3 years that I have communicated with them they have shown a great lack of knowledge. Honestly, the cost for their management services isn't worth the return. Good luck ever getting a call back from them. Also a few are rather rude. Expect to walk around the block a few dozen times for no reason. Definitely stay away from this business.

Negative experience: My tenant complained on a buzzing noise coming from above his unit. He made a phone call to Notify the Integrated Mountain Management. Instead of contacting the owner, they went without our approval after hours and charged us $243. It was nothing to do with our unit, but something with the fire alarm sprinkles. It has been two month since we are trying to dispute the charge. IMP is charging owners for not-applicable work that should have been covered by HOA. What are we paying $550/month for 900 sq ft unit?

Negative experience: Don't waste your time with them—they are slum lords. Our lawn was only mowed once every six weeks last year. And now they just added $1000 to everyone's bill because we're mysteriously in debt. They are stealing from us.

Negative experience: I would do no stars if I could. As a homeowner with having the unfortunate circumstances of having this “company” as our HOA, it’s beyond ridiculous. Fees have increased every year since the pandemic and they are nothing to show for. They don’t plow yet we have to cover costs for plowing. They bring their landscaping tools with nothing to landscape on. They charge $3000 for balcony repairs without showing an itemized bill for what was done. They’re just here to take advantage of people to keep their business afloat. DO NOT GO INTO BUSINESS WITH THEM!

Negative experience: Best to Avoid

Negative experience: Jokes!!! Just extra an collection department that handles the money for the HOA board and up charges us all for the privilege. Also learn how to plow

Negative experience: Good luck getting a call back about billing. Devin from accounting will NEVER CALL YOU BACK. You can leave voicemails. You can call every day. He will not return the phone call. Apparently, your money and his job are NOT things he takes seriously, so good luck. You’ll have to be a VERY squeaky wheel to get even the tiniest amount of grease here.

Positive experience: Bob was quick to respond to my request.

Negative experience: Integrated employs an extremely unprofessional property management division. They ignore phone calls and emails frequently and contradict themselves regularly. During our last Homeowners Association meeting, "20 Year Bob", as he likes to call himself, got angry, and yelled at one of our female property owners for asking a clarifying question. He continued to act aggressively when people called him out on his unprofessional behavior. For someone who was supposed to be facilitating, he interrupted frequently, was rude, and spoke as someone who was making decisions for the HOA Association as opposed to someone who works for the HOA. DO NOT DO BUSINESS WITH THEM. If your HOA already does, keep good records and all your emails. Make notes of conversations you have had. You will likely need them. Lastly, be very careful of your HOA Board following Integrated Property Management's advice.

Fantastic experience: Snow shoveling during the winter time was reliably, completely and carefully done. Lots of sidewalks and steps here, and the shovelers got right on it after a snowfall. We were so grateful!

Fantastic experience: A truly helpful company.

Fantastic experience: Very Wonderful team.

Negative experience: Worst customer service in the Valley, they ignore clients and never contact them back. They added a 3,000 assessment fee to repair the balconies in all of the complex and only gave 2 months notice. They expect me to pay $3000 within two months!!! When I asked them, how do they expect us to pay $3000 within two months they quickly added it to an invoice and send it to my email with no context, or content with in the email. No response to my question. They specifically stated if not paid in full they will add late fees! filled a complaint with BBB. WARNING!: Do Not Do Business with this Company!!! They are a money hungry business, that’s unprofessional, has very poor communication. Just look at the comments for yourself.

Fantastic experience: They went out of their to help me during a bathroom renovation, Yollanda was extremely professional and found the information I needed in a timely fashion!!!

Positive experience: People work there are nice to you

Fantastic experience: Extremely knowledgeable on HOA rule.

Negative experience: If you hire this company, understand they really lack communication and the end result might not be what you wanted. I asked for a detailed invoice for repairs on a home purchase at least 3 times. Never got one. I was the figure it would cost verbally then got stuck with a bigger bill. Then when I asked for a detailed breakdown for each job, they could not provide me one. The work they performed was also not satisfactory.

Negative experience: Placed small maintenance request through tenant portal on June 24 and never heard back. For 48 hours we have had over 70 gallons of water pour into our space from above. Called emergency line last night and we were promised the property manager would be on site within an hour. Now 12 hours have passed and nothing. Property mismanagement.

Fantastic experience: Best customer service!

Fantastic experience: Very satisfied with this property company

Fantastic experience: Rented out a nice property for a reasonable price with integrated mountain. Very professional and communication was great. Jessica was great to work with, whenever i had a question she would call back same day and resolve my issue. If you are looking to buy or rent I recommend integrated management for your needs. If i ever move back to this area i will be going back through imm and requesting jessica

Fantastic experience: Integrated Mountain handles our HOA account. They have made it simple to pay our annual dues. Devin at their office has always been so helpful and friendly. He’s always happy to help and that makes it a pleasure doing business with them.

Negative experience: This company is a scam. First, they failed to refund my security deposit from over a year ago. After I moved to another location they had, they then decided I need to have my lease increased - mid contract - why? They could to tell me because 1. I had a written email stated I did not have any debts with them. 2. My bank records showed I had over paid them. They ignored this and told me to "Go get a professional to tell me I dont owe them money." After I moved out, and I had an extra balance with them, they charged my account. Not only did I notify them that I was leaving through their portal, but also their real estate agent. Both failed to respond to me. I moved out December 4th. I told them I was moving out a month early for a better location with no mice, no homeless men smoking in the halls, and floors that are not so slanted that 1/2 the space cant have any furniture. But, here we are. Pretty sure I am the only person that paid over my required amount, and never failed to pay during covid. and this is how I am treated. I think the issue is they have a monopoly on real estate. They dont feel that they need to maintain any relationship with their clients. For example, I expanded my business and it would have been better to stay at their location. But why would I do that with all the problems and how they belittled me. They refused to even care. So, come sue me, I already have been talking to a lawyer about being forced to pay more rent money then my contract stated.

Fantastic experience: The staff at Integrated Mountain has been wonderful to work with. Extremely responsive with calls and emails, incredibly professional and kind. Good customer service is hard to find these days but this company excels at it!

Fantastic experience: They went out of their way to help us find the perfect home!

Negative experience: This company runs the Lakota Canyon HOA they , jacked up prices, provide very little in terms of services, they do not enforce critical neighborhood rules ( will describe more after the court case). Bob Johnson is rude, and is constantly engaging in inappropriate behavior like sneaking around the corner of my home to take pictures while my wife and child are outside, sending nasty emails. Zero professionalism, zero people skills! I hope to lead the charge to get this poorly run, over charging company out of my neighborhood. Avoid this company like the plague they do not deserve your hard earned dollars. They will not provide adequate services.

Negative experience: I own a townhome in Fairview in rifle they charge $450 quarterly for their Hoa which I never understand for what? I have called them so many times so they can come and fix my balcony over 2 years now and they always say that I can pay out of pocket. So why I’m I paying $450 to an HOA? If I still have to fix my own things. The outside of my townhouse supposed to be cover by the HOA right? So I don’t understand why I have to pay more out pocket?

Negative experience: Property managers mow lawns and do maintenance at 7am. Inconvenient to neighbors (gotten complaints) . Rude workers leave trash blowing through neighborhood.

Negative experience: I'm not going to bash the whole Integrated Mountain Group, but the Property Management division definitely deserve bad karma for the steep fee they charge for an HOA status letter. I recently sold a house in Ironbridge, they charged $300 at closing for a very simple form that would take 5 minutes to complete. So, I did a bit of investigation, most management companies charge well under $100 for this letter. Another way the good old boys found a way to leverage another $300 out of my pocket. Bad business mojo!!

Negative experience: not even worth the time.

Negative experience: How do the citizens of this valley not see through these guys. Never honest, bid rigging non stop. Put lots of citizens out of business illegal bid riggers. Let’s escort them out of town! I hope justice is served.

Negative experience: Discriminating and harassing. Will let the courts figure it out. Terrible HOA.

Fantastic experience: Thank you for offering " pet friendly " rentals.

Fantastic experience: About two years ago I made the switch to Integrated Mountain Group. They manage three complex properties for me (all with their own set of problems and vacancies). Since Integrated Mount Group has been managing these properties, they have fixed all the problems we were previously having (they have their own maintenance crew in place that are capable of doing anything) and I currently have no vacancies. I am so glad to have people like Suzanne and Mike Henry on my side as they make life so much easier for me. They have a great team in place with Juliann Gornick who keeps us up to speed with our finances and does a wonderful job of communicating monthly expenses.

Fantastic experience: Very friendly staff.

Negative experience: The WORST housing company we have ever used. We moved in to a “brand new” apartment along with a new neighbor. Neither of our apartments were prepared enough and waited MONTHS to fix our repairs we requested for. Health code violations, no shed like we were promised, no WIFI for a whole month (they had to drill a hole in the wall to find the cable), no curtains/blinds for weeks after we moved in, washer/dryer broken along with neighbors, and we were constantly HARRASSED for something we were not doing. We constantly told them we were innocent and they continued to threaten to EVICT us until we finally filed for early termination of the lease/lease takeover. Suzanne was the worst landlord and very rude to my partner and I when we had concerns. They are TERRIBLE on communication, and we are so glad we aren’t with the company anymore. I would not recommend doing business with Suzanne, Integrated Mountain Management

Fantastic experience: The staff is always friendly and eager to help, and go above and beyond with customer service.

Negative experience: DO NOT DO BUSINESS WITH INTEGRATED MOUNTAIN MANAGEMENT THEY WILL RIP YOU OFF, DEPOSIT TOWARD THE END OF THE LEASE TERM. ESPECIALLY LEASING THE PROPERTY AT 43 NORTH MEADOW VIEW CT GLENWOOD SPRING, CO 81601. THE LANDLORD OF THIS PROPERTY IS A SCAM ARTIST THE ONLY REASON THAT SHE LEASE HER HOUSE BECAUSE SHE CANNOT AFFORD IT TO FIX HER HOUSE, SO SHE USE THE TENANT TO REPLACE HER HOUSE MAITENANCE AND HER FURNITURE TO BE REPLACE ACCUSING THE TENANT OF HER BROKING FUNITURES. THE LANDLORD OF THIS PROPERTY IS ON WELFARE LIFESTYLE. IT IS A SHAME A COMPANY LIKE INTEGRATED MOUNTAIN MANAGEMENT PROMOTE THIS TYPE OF A BAD BUSINESS BY RIPPING PEOPLE OF THIER DEPOSIT AND IT IS A SHAME THAT BROKER NAME SUE WILL ALSO PROMOTE THIS TYPE A BAD BEHAVIOR. ADVICE IF YOU HAVE BEEN IN MY SCENARIO NEED CALL THE BETTER BUSINESS BUREAU AND CONTACT THE COLORADO STATE ATTORNEY GENERAL TO FILE COMPLAINS . THANKS AND GOOD LUCK..

Fantastic experience: The staff is excellent. Very helpful and professional!

Fantastic experience: Great company....responsive and professional!

Fantastic experience: Highly recommend! Very responsive and helpful

Fantastic experience: I personally handed off all of my property management to Suzanne Henry and I have been nothing but impressed with her and her team.

Fantastic experience: Matt is fabulous! He did a great job walking us through our first house buying experience. He took the time to answer all our questions and didn't just BS his way through it. If he didn't know the answer right away about a particular property, he tracked it down and got back to us fast. I highly recommend calling these guys if you want to buy or sell in the valley. When we're ready to change houses, we'll be going back to these guys again.

Fantastic experience: Integrated Mountain Properties has an exceptional team of experienced realtors.

Fantastic experience: Professionals with diverse backgrounds, leaders in the industry, hard working, great communication, and a genuine compassion for their customers and clients. Excellent company!

Fantastic experience: Great team and experience!!

Negative experience: We were visiting over the weekend and noticed the man who drove the big black truck speeding, weaving in and out of traffic and cutting people off several times during our stay. Very unprofessional and inconsiderate.

Negative experience: All I have ever gotten from this company is excuses. They either can't or won't do their jobs, and their lack of professionalism and integrity is astounding. Zero problem resolution, horrible communication, and a business strategy that seems to be centered around ignoring tenants and blaming owners. I strongly recommend not doing business with them in any capacity whatsoever.

Negative experience: Robin is terrible