Aero Real Estate

Negative experience: Do not rent here. Seriously—save yourself the stress and go anywhere else. I would leave zero stars if it was possible. The staff is rude, unprofessional, and completely unhelpful, especially the blonde woman in the office. When I moved in, my shower didn’t work. It took multiple calls and over a month to actually get it fixed, despite them claiming it was already repaired. Because of that, along with bugs and the apartment being filthy at move-in, I couldn’t even stay there my first month and had to live with family. My apartment was broken into in August 2022, and although I was told it wasn’t my responsibility, I was still charged $550 to fix the door. Even worse, it took nearly FIVE MONTHS for them to repair it. Completely unacceptable and unsafe. After moving out, they refused to return my deposit, claiming the apartment wasn’t clean—even though I left it spotless. I even paid for a professional cleaning crew to clean the entire apartment, and they still said it wasn’t clean and hired their own company anyway. At that point, it felt like they never intended to return my deposit in the first place. On top of all that, the office environment is a mess. Staff is consistently rude, communication is terrible, and there are dogs running around, which made it impossible for me to go in person due to allergies. Overall, this place is poorly managed, dishonest, and feels like a complete scam. Avoid at all costs.

Negative experience: Rude

Negative experience: Everyone is rude. Office is nasty. Smells like dog pee

Fantastic experience: Great place to do business with

Fantastic experience: Excellent agency and will take great care of buyers and sellers.

Negative experience: We requested to view a property to potentially rent for our daughter and were told we have to complete the entire application, including credit and financial documents to be able to even view the property to see if it would fit. This seems pretty shady or pretty lazy. To expect the entire application process before you can ever see if the property will work is pretty ridiculous.

Negative experience: Lady running this has an attitude.

Negative experience: People in the office are very rude. When you try to ask questions they're very short with you. When they hang up the phone, it sounds like they slamming it in your ear. Very unprofessional I suggest you all just pick someone else.

Fantastic experience: Everyone in the office is very friendly. Thwy definitely treat me like one of their own

Fantastic experience: Awesome customer service, love them.

Fantastic experience: Very helpful and friendly employees

Negative experience: Don’t even waste your time very RUDE & very UNPROFESSIONAL. Also have dogs running around the office so beware if you have allergies like me.

Negative experience: On July 26 I scheduled $685, my August, rent to come out of my account on July 29th. I have a email confirmation stating it was a one time payment. On August 29th my account was debited again without my permission. My account was overdrawn and has 5 overdraft fees for $36. My bank credited 2 of the fees back. I disputed the charge and the amount of $685 was credited back to me as well. I was told the payment was set up as auto payment, which it was not. They also told me that they wouldn't be responsible for any fees my account received. Today on 09-08-22 they told me I was responsible for a nsf fee of $50 plus the late fee for rent. They have not been helpful at all. Quite combative actually. There was definitely a system glitch because I never set up a auto draft. They have yet taken ownership of the issue and told me I am at fault. I don't feel like I should responsible for fees on a transaction I did not approve. If you are renting and they manage the place, FIND SOMEWHERE ELSE TO LIVE.

Negative experience: Move on!!!!!

Fantastic experience: Professional and very helpful. Can help you with all Real Estate and Rental needs.

Fantastic experience: I loved renting from them. I've been here all my life so they are the go to when you are looking for a home. Brandi is my favorite. She's sweet and a beautiful person. Recommend.

Negative experience: Went in to put in a rental application and of course I had questions but I was rudely told and yelled at to "PUT IT ON THE APPLICATION!!!" I was then yelled at for pushing the receipt button and for removing my card after the transaction. Apparently, she wanted to do it all. extremely bad attitude, total waste of time and was rushed the entire time. Dogs running all over the office which I have no problems with dogs but if you have customers with pet allergies you're putting them in harms way.

Negative experience: They were not willing to help us get a rental even though both applicant and co applicant had a place of employment. We were in desperate need of a rental and had enough income to cover the rent. It was a waste of 30 dollars and the lady who did our application was not professional.

Fantastic experience: They are always polite I love brandy she is always smiling they are efficient and professional I would refer my friend and family or anyone I don't know to go to them u won't be disappointed

Fantastic experience: I've been at the same apartment ever since I moved down south and it's definitely the best in town.

Positive experience: Chips were decent, but mixed with old chips. Food was okay, not great. Server was nice rhough.

Fantastic experience: The best place and people!

Fantastic experience: We're renting our house and trust Aero. They were the realtor that helped us buy our house 2 years ago. They are very personal and genuinely care that we feel comfortable in our plans.

Fantastic experience: I love Aero Real Estate! Top notch people and business!!!

Fantastic experience: Great place to rent.

Negative experience: I currently live at Rucker Landing my air conditioning went on Sunday July 19th, I’ve been calling to get it fix they don’t seem to have any urgency to fix it. They tell me it’s going to be done one day and that day comes and it doesn’t get done. They rather try to fix something broken then replace it. So I’m on day five no central air.

Negative experience: Worst experience ever with a real estate company. I suggest you have your application fee, security deposit ready , and sign your lease all in the same day. I was told the security deposit I placed on the home I chose would reserve the home for a week but this agency rented the home out after hours to another family after I drove from out of state expecting to have a home and nobody called with any information I had to stay on top of them. They are a very nice staff, just unorganized.

Fantastic experience: Scott was terrific! I was very particular about what I was looking for in a home. Scott spent several weekends with me looking at a LOT of homes until we found the right one. He was patient and professional, even when it seemed like we were going to give up the search. I highly recommend Aero Real Estate to anyone who is looking for an outstanding realtor. Ask for Scott!

Fantastic experience: Aero Real Estate has been very easy to deal with. They have taken good care of me for the last 15 years. They go above and beyond for their clients. There fees are also very reasonable.

Negative experience: Nice and friendly up till our PCS. We spoke many times prior to move out, and they CLEARLY knew our move out date. When it came time to get our deposit back, they would not refund our money because they said it was not in writing. Bad customer appreciation. They figured we would not be back, but all roads lead back to Fort Rucker.

Positive experience: Never heard back from them after one visit

Fantastic experience: Great people, great service

Fantastic experience: Knowledgeable, professional, and friendly, Aero real estate has made renting in the Daleville area enjoyable. Their customer service can not be beat and they are a pet friendly organization. I would recommend them to anyone moving to the area.

Fantastic experience: They are the best real estate agency I've ever dealt with! They were very acomadating and understanding about our short notice military move and did everything they could to help us out! All around wonderful staff there!

Positive experience: Brandy is sexy

Negative experience: Property for rent is ok not the best.

Positive experience: They were very accommodating.

Fantastic experience: Good customer service

Fantastic experience: Felt at home here. Everyone is so friendly and helpful

Fantastic experience: Everyone is friendly right down to the two puppies. I am a new tenant and they handle all issues promptly.

Fantastic experience: Best real estate agency and staff I've ever dealt with. Knowledgeable, friendly, accommodating, and professional.