Premier Realty Grays Harbor, LLC

Positive experience: Answering lady is hilarious, forgets that internet and google exists.

Fantastic experience: Erik with Premier Realty Grays Harbor went above and beyond to help navigate some difficult situations and really brought some great solutions. We will use Erik for all our real estate needs. Thank you again Erik with Premier Realty Grays Harbor!!!

Negative experience: Best crew ever they are a light in this dark place called life. Update that was then and now they are bought out by a lady who is a disgraceful human, she left us without heat for years and told us that she wasn’t gonna repair it because she already had to come out and fix it. It was faulty equipment when we moved in she misappropriated funds and tried to charge us for repairs that was not our fault, we ended up letting her know that we would take her to court and in the end due to her stopping her collection attempts of fraudulent charges we did not pursue legal action which we should have. Don’t go here. The new management is downright a horrible person. I believe her name is Karla Johnson. She left us at the house with broken windows, no heat lock to doors. We didn’t have broken mirrors and broken outside windows that allow the elements to come into the house. Also, there was a leaking roof for two years. That they refused to fix until they were trying to sell the house.

Negative experience: Called to request information and they never returned my call

Fantastic experience: Kelly Ward is an amazing agent. She works hard for her clients and He helps you to understand the process.

Fantastic experience: GREAT Real Estate company. Would highly recommend for any Buyer or Seller out there.

Fantastic experience: We have bought and sold many, many properties through Premier Realty and they are fantastic! Thier marketing strategy is second to none, their customer service is perfect!

Fantastic experience: Ashley did a great job with getting all the proper documents in order

Fantastic experience: Keren and Carlyn were a dream to work with in the home selling and currently in the buying process! We went under contract in less than 2 weeks and everything went smoothly from there. I absolutely recommend them to anyone. They are a great team!

Fantastic experience: We went through Jodi Baron, and couldn’t have been taken care of better! She was awesome! She knows her stuff and is a pleasure to work with, we will definitely use her again in the future!!! Thanks again Jodi!

Fantastic experience: Great people to work with and great service.

Fantastic experience: The folks at Premier have been stellar in every facet of our business dealings. As a General Contractor I have done an immense amount of work for Premier Realty, for both the property management side and Real Estate sales side. Their agents have been professional and clear. I recently bought a home then flipped it, all with the help of two amazing brokers. Attention to detail, swift to respond and address whatever comes up. Harley and Judy Grenninger are gracious, considerate and lovely people.

Positive experience: Got back to me quickly and appears to have my best interests

Fantastic experience: Good reality company. Some staff does not care care about customers and some do try to help.

Fantastic experience: Great people, helpful and kind. I have been renting from them almost 4 years and no complaints from me! Definitely recommend..

Negative experience: There are two Google listings for this same business so I am copying from the other as well. I waited a bit to post this review after my interaction with an agent at Premier Realty Grays Harbor so I could be clear-headed. Now I'm ready to tell of an experience that I consider discriminatory and very telling of this agency. Here is my account. My husband and I applied for a rental home on Zillow. The next day we were contacted by Kim Lewis of Premier Realty Grays Harbor. She said she had a home that would be perfect for our description and the details I provided. She was very kind and helpful. Once an open house occurred she let us know. I was transparent with our situation to make sure we didn't waste her time. We are a couple with two babies and my husband is a stay-at-home Dad while I'm the bread winner. My income is great and I even have a profitable side business. But disclaimer, I told her, we did have a bankruptcy over a year ago due to a tough medical year for my husband. Other than that, we are exceptional tenants, have never been late in rent, and I have consistent pay and a rather large savings account. She verified with me that all was well and told me what documents I would need to secure the house if we liked it. We drove a little over two hours to meet Kim, tour the home, pay $70 for our applications, and after traveling back home I emailed over bank statements, W2 documents, etc. Two days later, Kim called my husband to verify his employment status. He let her know he's a stay-at-home dad and we are solely dependent on my income. A day after that Kim called me to tell me we were denied for the house. But it doesn't stop there. Here's where it gets bad. If she had told me we were denied and left it at that, ok. If she said it had to do with the past bankruptcy I would be annoyed since she told me that was ok to still apply, but that wasn't the reasoning either. Instead, she told me that she assumes my husband will be searching for a job soon so it's a red flag he is unemployed (which he will not, as we made a decision that he is to stay home with our children while I work). She also said she assumes that my industry (I am the Sales Director at a local arena) must be hit hard during this pandemic and she doubts I'll be making commission for long since advertisers might not be paying their bills (Which is false. I have been making more money during the pandemic than usual due to virtual events). She said my income flow was GREAT and could cover rent easily, but we also had red flags due to us being in our apartment only two years now and the rental before that only two years. Does she realize that when you rent you tend to bounce around a little more than when you're buying?! I was in AWE at all her assumptions of so many things. My job, my reasons for moving, and my family. She sounded more like a rude judgmental mother than a professional rental agent. I didn't need to be mothered. I needed a professional. Some things she doesn't know and didn't let me explain? My commission isn't based on people paying their bills. I get commission through my facility no matter WHAT. But she ASSUMED I wouldn't. My husband CHOSE to be a stay at home dad for good, and won't be looking for work because our children being raised by a parent is our priority. The reason we had to move to our apartment two years ago? Our last landlord wanted to sell the home we were renting and we weren't interested in buying. If Kim had called these references and had done her homework, she would have known these things. She would have been given explanations instead of filling in the blanks with her incorrect assumptions of us. To top it ALLLL off, she gave me "advice". She told me to save money, to make sure that if my industry goes under during the pandemic I'll have enough for my family. She told me to not rely on unemployment benefits (which we DO NOT). I'm astounded at all the false assumptions she made. Everything goes against the Fair Housing Act and if I had time, I'd get a lawyer. Worst experience I've had in renting to date. 0 Stars.

Positive experience: Nice and friendly service.

Fantastic experience: The best place to go in the area! Roni has been our property manager for about 9 months and she's been more than fair and understanding. She made the rental process go a lot smoother and speedy than our previous landlord! So if you're a homeowner looking for a property manager, or if you are looking to rent or if you're lucky enough to be in a position to buy a home then they'll take care of you! They're friendly, attentive, professional yet personable and they pay attention to all details which is really nice so you don't have to & nothing important is forgotten! - Happy Renter!

Negative experience: Terrible service. I wouldn’t rent through them- they’ll put you through the ringer. All their reviews are created and completed by current agents/employees. Avoid this place.

Negative experience: Never update

Fantastic experience: Great agents, especially Mary Lawson.

Fantastic experience: Just parked on side road

Fantastic experience: Very really great people very helpful find that place apartment or house

Fantastic experience: Very nice people to work with to find a nice house to rent.

Fantastic experience: I've always had a good experience with Premier Realty

Fantastic experience: Best real estate office in Washington state!

Negative experience: I hired Premier to manage my rental. I found them to be uncommunicative and disorganized. Once, I asked them to do a quick walk through before renewing a lease, and was told it would cost me $400-500. They didn't send me my paperwork until asked. They got the date wrong for the end of the lease, etc. They do not pay attention to anything but getting their fee. Do not use this company for your rental management needs. They are awful.

Negative experience: Great in the beginning, then horribly downhill from there! The office owner was incredible helping me find a suitable rental home in a good neighborhood prior to my my cross country relocation to Aberdeen. I appreciated her help so much that I sent an expensive bouquet of flower to the office as a way of showing my appreciation. I ALWAYS paid my rent on time. Not late once in 26 month. Here's where the insufferable frustration lies; getting ANY service or repairs done. It took me almost a FULL YEAR to get them to repair the basement plumbing so we could use the bathroom located there. Whenever the washer was run, debris-filled drain-water would back up into the sink and shower, leaving behind a crusty layer of nastiness. I was afraid of what would back up into the toilet if used, so I closed the entire basement bathroom off until it was fixed; which was hugely inconvenient due to my son living in the downstairs bedroom and suffering from Crohn's Disease...a chronic bowel disorder that requires him to make frequent emergency trips to the toilet. Even knowing the predicament not having this bathroom functional caused, they still spent more time making excuses than working to solve the problem. Again...it took the better part of a YEAR before the situation got resolved. They take forever to set up even the smallest of service or repair...and then blame all of the delays on the home-owner being hard to reach due to his service in the US Coast Guard. Strangely enough, I've never had a problem getting a reply from him within 24-48 hours of reaching out...NEVER. Multiple service requests went routinely unresolved under this go-to excuse for weeks and months at a time. However, when I got fed-up with going through the proper channels at Premier, and reached out directly to the home-owner, things were addressed withing a couple of days. Also, when signing for my second year lease, they wanted to drop the previously included water coverage from my lease agreement and rent payment ($130 coverage amount) because of an outrageous charge I was deputing with the water company. I agreed to do this and be directly responsible for the water bill...and tried to lower my rent by only $100...which would have allowed them to pocket a quick and easy $30/ month for NOTHING. I stopped that right away and had the rent reduced by the actual and fair water bill coverage amount. On top of all this, they wanted to raise my rent with claims of increased overhead upon signing for my third year. PLEASE PAY ATTENTION: Know your rights as a tenant before doing business with Premier Realty Property Management (or renting property period). I had to invoke my rights under the law twice for delaying service resolutions. Here is the law taken directly from the Washington State Legislature webpage: RCWs > Title 59 > Chapter 59.18 > Section 59.18.070: The landlord shall commence remedial action after receipt of written notice by the tenant as soon as possible but not later than the following time periods, except where circumstances are beyond the landlord's control: (1) Not more than twenty-four hours, where the defective condition deprives the tenant of hot or cold water, heat, or electricity, or is imminently hazardous to life; (2) Not more than seventy-two hours, where the defective condition deprives the tenant of the use of a refrigerator, range and oven, or a major plumbing fixture supplied by the landlord; and (3) Not more than ten days in all other cases. In each instance the burden shall be on the landlord to see that remedial work under this section is completed promptly. If completion is delayed due to circumstances beyond the landlord's control, including the unavailability of financing, the landlord shall remedy the defective condition as soon as possible.

Negative experience: This property management company is the worst. After inheriting property in this area we were hoping to find property management because we live far from this location. It's been a disaster. The only good thing I can say is that they've kept the rentals mostly rented. The account management and maintenance has been a disaster. Simple things such as being charged tree trimming when the property does not even have trees; I shouldn't have to be constantly second guessing billing. Worse than that was when we had damage to one of the properties, covered by insurance, and it took almost a YEAR for the repair to get done. No amount of phone calls from myself or the insurance company could get them to get it done faster. So many excuses. Then while that property was not rented due to repairs being done they didn't cancel trash or other services so we were charged the whole time. Not so much as an apology when I finally caught it while doing my taxes. Then, after we finally sold the properties, in large part because we couldn't trust this company and felt too overwhelmed to find a new one, they didn't even close our accounts and made all kinds of havoc for the new owners. I imagine the new owner will have the sense to leave sooner than we did.

Fantastic experience: I love the employees and owners of this place. Thank you for everything you have done for me and my family.

Fantastic experience: Very friendly and helpful

Fantastic experience: The best