Gerard Real Estate - Property Management

Experiencia fantástica: Super easy to apply, Realtor is super informative and nice, got back to us immediately and got us a viewing fast, we were approved within hours and signed our lease right away, house is big and with the rents going up was still at an affordable rate!! My family are excited and greatful we went through Gerard Realtors… I highly recommend them !

Experiencia fantástica: Very amazing people, super understanding and work with you to the best of their abilities.

Experiencia fantástica: Super fast process and amazing staff to help in the home search.

Experiencia fantástica: Morgan and Mandy were very helpful and friendly! They made it so easy! I Definitely recommend Gerard Realty!

Experiencia negativa: Avoid Gerard Realtors – Ruthless, dishonest, and completely uncompassionate My boyfriend and I lived at 1025 South 15th Street in Abilene, TX, for nearly three years. He rented the home starting in December 2022, and I moved in with him in September 2023. Our rent was paid reliably and on time every single month. Despite us being excellent tenants, dealing with this company for maintenance or repairs was always like pulling teeth. To make matters worse, their staff was unorganized; they scheduled two different property inspections over our three years there, canceled both times to reschedule, and never actually inspected the property once. However, the true colors of Gerard Realtors showed when my boyfriend unexpectedly passed away in August 2025. When I reported his passing, a staff member named Melissa explicitly told me it would be no problem for me to take over the lease. Not even 30 minutes later, she called me back to state they were evicting me because I wasn't officially on the paperwork. Gerard Realtors was fully aware I lived at the property for years. Instead of working with me, they forced me into court during the worst moments of my life. In court, they sat there and lied to the judge, claiming they had tried to contact my boyfriend’s mother to see if it was okay for me to take over the lease. This was a bald-faced lie. When I informed his mother of what they said, she called them immediately, and they lied to her as well. It was never a matter of rent not being paid. They claimed "legally" they had to empty the house, change the locks, and make me move completely out just to reapply for the home—yet to this day, the house has sat empty and hasn't even been listed for rent again. Because of their greed and absolute lack of human empathy, I was given one week by the court to pack. I had no time to grieve the love of my life, no time to properly go through our belongings, and they were perfectly content throwing me and my two dogs onto the street. Rent from anyone else in Abilene. This company lacks basic human decency.

Experiencia fantástica: Morgan was sooo helpful! Great experience

Experiencia negativa: Anyone who will listen I have been renting from Gerard real estate for a year now on May 15 we (the tenant down stairs and I) received a notice of eviction for foreclosure on the property. We are assuming the property owner got a loan on the property and never paid it back. The other tenant and I reached out Monday morning (since we received the notice late Friday evening) and Gerard real estate could give us no answer stating they had no idea that what was going on. We reached out multiple times for the next 10 days with no answer to what’s going on other than show up to court on May 27th and find out what happens!! Yesterday we went to court and to much of our NOT surprise we were still given the run around. Melissa and Cyndi stated in court that we would have water and gas until June 2nd (as the water and gas were included in the rent) at which point we or the new owners would have to get the water and gas turned on until we were officially evicted. To add insult to injury Gerard Real Estate left court and with NO WARNING scheduled to have our water and Gas turned off the next day (which is today) it was NEVER RELAYED THAT WE WOULD BE WITHOUT WATER OR GAS AS OF TODAY so the we could immediately reached out to have both utilities turned on. I called today to see if they had actually had the water and gas turned off (since they are doing work in our area) and Melissa stated that yes they had had it turned off when asked why she had never given us a head up that they would be doing so she stated that she told us the day before in court (did not happen) and the proceeds to get very angry and say that I was being rude and disrespectful to her and her office (I was very polite and respectful to her the entire time) I then proceeded to call her boss and he says pretty much that it’s no longer his problem and best of luck. We had plenty of problems with this company from things that were never fixed (leaking roof and flooded kitchen) to pest and rodent problems things management dropped the ball on and never resolved I wrote all of this to say Please DO NOT DO BUSINESS WITH GERARD REAL ESTATE MELISSA, CYNDI, and MIKE were so very rude un humane and unprofessional with how they managed the situation and problems!!

Experiencia fantástica: I have known Gerard realty for 18 years. Mike and his team is awesome. Excellent service.

Experiencia fantástica: Great people very organized and helpful!

Experiencia fantástica: Morgan has been tremendously helpful and courteous in answering all my questions. The approval process was smooth and her communication during it was great. Looking forward to working with the whole team at Gerard!

Experiencia fantástica: Mandy was very helpful and I got in a place right away! Very helpful and sweet!

Experiencia fantástica: Got us moved in ASAP I love Morgan she’s so easy to talk to

Experiencia fantástica: It was wonderful working with Morgan Washburn from Gerard Real Estate! She is very polite, respectful, and responsive. She has answered all my questions and concerns and made the rental process easy! Thank you Morgan!

Experiencia fantástica: This company is very professional, straight forward and easy to deal with. The communication is great!

Experiencia fantástica: Been renting since 2024 and have had 0 issues. Jordan is always the so helpful when calling or stopping in! They respond promptly to concerns and are always available for questions. Highly recommend renting through them!

Experiencia fantástica: I cannot say enough good things about this company! We rented for 14 years before buying the very home I raised my kids in. They were always very accommodating and took care of repairs immediately, even on weekends. I would recommend them to anyone!

Experiencia fantástica: Quick response, excellent communication, smooth process from start to finish.

Experiencia fantástica: Everything was an easy process.. I wld recommend anyone to Gerard Real Estates..

Experiencia fantástica: When moving and looking for a new home, the hardest thing to find is someone willing to help, and we definitely found that with Gerard Real Estate. They are helpful, empathetic, punctual, and responsible, and they make all the paperwork easy. Definitely recommended.

Experiencia fantástica: Highly recommend! Called about a rental property and spoke with Morgan Washburn. She was very polite and helpful. Got down to business and the ball rolling. Was approved on the same day and now looking forward to my new home thanks to her. Amen

Experiencia fantástica: Morgan and Mandy were very helpful and really listened to my wants and found the right place for me.

Experiencia fantástica: Morgan was absolutely wonderful when it came to responding to my calls and text. Also kept me updated on everything without me having to ask. Thanks Morgan!!!

Experiencia fantástica: I’ve been renting with this company for almost 15 years, and my experience has consistently been excellent. Recently, I transitioned from one of their rental homes to another, and the entire process was seamless and stress-free. The team, especially Morgan, has made the move incredibly easy, guiding me through each step and ensuring everything was handled efficiently. Their communication has always been clear and reliable, which is one of the many reasons I’ve stayed with them for so long. Both homes have been well-maintained, clean, and comfortable, and any maintenance requests over the years have always been addressed promptly. It’s rare to find a company that provides this level of consistency and care over such a long period of time. I truly appreciate their professionalism and commitment to their tenants. After 15 years, I can confidently say they are trustworthy and dependable, and I highly recommend them to anyone looking for a long-term rental company that genuinely values its residents.

Experiencia fantástica: Gerard Real Estate was amazing through the process. Mandy Page helped all the way through the process. Answered every question and was very patient. I can thank them enough. Dorothy Johnican.

Experiencia fantástica: I was desperately looking for a place fast, a co-worker recommended Gerard real estate to me and I applied that day. Next day, Morgan from Gerard, reached out and offered to show me the place I was interested in. She was extremely responsive, timely, and detail oriented answering all my questions and concerns. The initial place was a bit farther than I wanted from work and she ended up showing me another place that I loved. Its proximity to my work, the new flooring, and the fenced yard for my doggo were easy wins and I signed the lease the next day. Thanks so much Morgan!!!

Experiencia fantástica: Great customer service and very efficient in communicating

Experiencia fantástica: Great to work with amazing people and very helpful and knowledgeable.

Experiencia fantástica: Easy to work with, professional and kind.

Experiencia fantástica: I’ve had an amazing experience working with Morgan Washburn, Realtor. She has been incredible in helping my family find the right home and is always quick to respond. Her professionalism, knowledge, and dedication truly made the process smooth and stress-free. I highly recommend her to anyone looking to buy or sell a home!

Experiencia fantástica: Mandy was very helpful and courteous to me and helped me get into something fast, easy and Effortlessly I’m beyond happy

Experiencia fantástica: Have been very helpful throughout the whole process

Experiencia fantástica: Great company! Morgan has been great help guiding us in the process of finding a place. definetly recomend.

Experiencia fantástica: Morgan was super helpful and responsive. Especially with how stressful getting a house can be, her and the Gerard Real Estate team really made it easier.

Experiencia fantástica: Gerard Real Estate has been amazing to work with! We are moving all the way from Oregon down to Texas and needed a rental home for our family in a short period of time. They made this happen very quickly, efficiently and professionally. We are very happy to have came across them and work with them and have made this move so much easier! 10/10!

Experiencia fantástica: Super helpful, helped me in a pinch! Even moved my application fee over for me. Took a lot of stress off when trying to move. Highly recommend

Experiencia fantástica: Very responsive and professional leasing team. They quickly arranged a virtual tour and helped us get all leasing forms started without any hassle.

Experiencia fantástica: Gerard is amazing!!! As soon as our AC broke they sent a guy out in minutes!!! And that was several months back in the hot summer! I just broke my kitchen hose and they sent out the maintenance man, Robert and he not only got me a working sprayer but a new faucet fixture, and on his way out, noticed the door was off a bit and fixed it as well!!! Best maintenance man, thank you Robert!!! I feel so taken care of and had a great experience for some issues that can cause lots of stress, thank you Gerard!!! ❤️

Experiencia fantástica: Morgan has been great throughout this process for me and Gerard has made things easy with the utilities.

Experiencia fantástica: They made the rental process extremely easy.

Experiencia fantástica: They were very nice and patient with us, accompanying us every step of the way to find our new home.

Experiencia fantástica: As if finding a rental isn’t difficult enough, we reached out to Gerard from AZ. Relocating, Texas rental agreements vs AZ laws/requirement’s, utilities stress at an intense level. Grateful to have come across Morgan and her amazing team. Within a week we came across what will be our new to us home Their extreme patience, timely responses and guidance have been very professional and greatly appreciated. We look forward to getting keys next month. 10/10 highly recommend! Kenneth & Emma

Experiencia fantástica: Son muy rápidos para atender tus dudas y organizar el proceso de arrendamiento

Experiencia fantástica: Los agentes son muy atentos y responsables con las citas. Respondieron a todas mis preguntas.

Experiencia fantástica: The agent was absolutely helpful and professional in giving.me extra time getting through traffic waiting to show me the house. Would use realty company again for future endeavors.

Experiencia fantástica: Morgan has been incredibly helpful!

Experiencia fantástica: Gerard Real Estate was super fast and effective with helping me find a rental property! Best real estate business I’ve worked with so far.

Experiencia fantástica: Morgan Washburn is an absolute Rock Star. She worked around my crazy schedule to view a ton of properties and then got me into the one that met my needs.

Experiencia fantástica: Great Friendly group of people to help you with finding your future homes!

Experiencia fantástica: I rented from Gerard for 7 years and I never had any issue. Every time something happened they where so quick to respond send some one out and get it repaired! Everyone there was so nice when ever is call in or go up there! Thank you Gerard for everything for the 7 years we lived in our rental.

Experiencia fantástica: Gerard Real Estate kicks butt higher than a rooster on stilts! Morgan and Jordan have made the rental process easier and smoother than I have ever experienced with other Real Estate Firms in the past! Knowledgeable, transparent and expedient in their ways, I could not have asked for a better experience. The housing crunch in Abilene is a challenge to say the least and these two made it seem non-existent…and they have a nice selection of homes to choose from as well! I am sending them a few of my coworkers who are in the same boat I was. I am thrilled to have teamed up with the Gerard Team of Professionals! Thanks, y’all!

Experiencia fantástica: Morgan has gone above & beyond for our family. We were so stressed trying to find a new home for our family & she was the most helpful person I had talked to in town. She has made this entire process smooth & simple. We are so grateful!

Experiencia fantástica: Morgan went above and beyond to help us get in a home and for that I’m extremely grateful.

Experiencia negativa: This is the worst housing experience I have ever dealt with!! The carpet was supposed to be replaced as we were told and it was not the smell of dogs is overwhelming on that side of the house! We have shampooed the carpets 3 different times and the smell will not come out… we live in a 3 bd house but we are all stuck in our master room because my infant is having the worst allergies to whatever dog was here… it breaks my heart to see his nose running and eyes red watery and puffy anytime he wants to play in his room the carpet is ripped everywhere!! I could go on and on about how this house was not move in ready at all but please save your self a headache! Side note don’t get me wrong they were a very nice company and understanding of our frustrations but nothing was done to fix the situation

Experiencia fantástica: I’ve spent the past week looking for a rental in Abilene. Morgan was responsive, attentive, and transparent through the whole process. We loved how easy it was to view homes and start the application process and finalizing everything. Thank you Morgan!

Experiencia fantástica: I have rented with Gerard for years now and I have to say that Morgan is great at her job and goes above and beyond to help people find the right house. I highly recommend renting with Gerard!

Experiencia fantástica: Mandy is a fantastic realtor and extremely professional! She was extremely helpful and aided me thru the entire leasing process. I would recommend Gerard to everyone.

Experiencia fantástica: I ended up calling almost all of the realtors in Abilene and of the few that have been very communicative, Gerard Real Estate have been the best. Many thanks to Mrs. Morgan for very responsive, accurate, and detail oriented!

Experiencia fantástica: Great customer service fast responses

Experiencia fantástica: We are new to the rental market and Gerard Real Estate made the process so easy. The communication was great and I highly recommend them.

Experiencia fantástica: So pleased with Gerard! We have been nothing but pleased with how fast they helped us get into our rental!

Experiencia fantástica: Morgan Washburn was super helpful. She provided me with timely updates with different homes I was looking at. I finally found the one I loved and she swiftly set everything in motion and kept me updated. If there is a 10 she hands down deserves it. Thank you so much Morgan. I really appreciate her assistance.

Experiencia fantástica: Morgan was very helpful and nice with helping me find my home

Experiencia fantástica: Morgan was a rockstar! She truly helped me out and so blessed!

Experiencia fantástica: The realtor was real nice very helpful.when she was asked questions gave helpful information. Detailed bout everything and very patience with us in choosing a house we wanted.

Experiencia fantástica: They were super helpful and friendly, giving us all the information we needed to find the perfect place to live.

Experiencia fantástica: Can’t tell you enough how wonderful our experience has been. Morgan W. went over the top to help us find the perfect home for our transition from Ft. Worth. Between her scheduled showings, she managed to fit in last second house requests and never made us feel like we put her out. She went above and beyond and we couldn’t be more grateful! It’s been an excellent experience with professionalism that went above and beyond. Highly recommend.

Experiencia fantástica: I’m a first time renter and have been pretty overwhelmed by application costs and general home search. Half the realtors we were working with outside of this agency acted as if we were a nuisance, but Gerard Real Estate has been outstanding with their customer service! Very kind, efficient, quick to respond, and willing to help us find exactly what we needed. Thank you especially to Morgan Washburn who has been helping us through this process!

Experiencia fantástica: Friendly and helpful and great people

Experiencia fantástica: Morgan Washburn was fantastic and really helped me get into a home as quickly as possible

Experiencia fantástica: We've been renting from this company for 2 years goingvon 3 and they are amazing!!!

Experiencia fantástica: Morgan has been nothing but amazing! We are so excited to be moving forward with a Gerard Real Estate managed home!

Experiencia fantástica: I was able to do a virtual tour due to my distance which was very nice and considerate. I’m excited to be moving into one of their homes, very organized company and I love the online portal!

Experiencia fantástica: Morgan was an absolute gem to work with! Very prompt with communication. Wonderful experience.

Experiencia fantástica: Morgan and Mike have been amazing to work with! Super thankful for them both!

Experiencia fantástica: One year since I’ve been renting from Gerard, and has been a good experience. Communication is good, repairs are quick, and tenant portal is easy to use.

Experiencia fantástica: Always completes maintenance requests quickly and efficiently.

Experiencia fantástica: They are very friendly and professional. Any issues we have had has been take care of right away. It definitely gives peace of mind.

Experiencia fantástica: Great customer service and works great to make sure the tenants are happy. Thank you, family is happy with our home.

Experiencia fantástica: Gerard Real Estate is great to work with! Finding a rental was very easy with them. Their agents met me quickly and had the paperwork done. I was able to move in quickly. They have been very responsive to service requests and handled everything wonderfully! Would definitely recommend them!

Experiencia fantástica: We have nothing bad to say about them. They respond to our work orders in a timely manner even when it’s after hours. I am so happy that we found them when we did.

Experiencia fantástica: Well this was my actual first home & renting from Gerard, upon moving into my new home the floors were not in good condition an the previous tenants had pet urine all over hard wood floors. Neither i or agent showing the property could see this during the walk through because previous tenants had covered it up with thier furniture & rugs that was still in the home at the time & there was still things left from previous owner when i moved in an actually still things in the shed from previous owners that is to heavy to move so we have kept it there lol needless to say I spoke to gerard an they were willing to put brand new carpet in my home for me!!!! I've lived here at my residence for almost 4 years an every work order I've put in has been completed within a timely manner unless its a emergency. So far I havent had any issues.

Experiencia negativa: We rented through Gerard for 6 years. We never paid rent late for 6 years during Covid/inflation. They raised rent $400 on Easter weekend & I was told I had by the end of the day to decide if we would stay or be out by end of month. After trying to find something in such a short time we did not find anything & so we stayed. We got contacted about a yearly inspection on the house which didn’t ever happen before but hey no worries so we cleared the day for this. I took off work to be there & when I got a knock on the door it was the Owner of Gerard & another male. I asked are yall both here for the inspection & they said no this is so & so he is looking into buying the house from the current owner. I mentioned how there needs to be more honesty when communicating with us about these things he did not like my comment. After that the relationship seemed to sour. One month we were going to be a little short on rent due to my income being slashed for that month (I’m self employed) I told them we would get them the rent (mind you we never ever had been late on a single payment in 6 years) they told us no problems you guys have been great renters & no problem. The day came that I needed to pay the full rent & it was going to take another day or so. Mind you the month hadn’t even finished. They brought over eviction paper work to us on Friday & said we had 24 hours to be gone (you can’t give someone 24 hours anyways) they went from hey no problem yall are great to eviction paper work. They also kept our deposit for a bunch of BS. 6 years at this house & not once did they paint walls, put on new roof, put in new carpet, or make any other updates to the house. We kept telling them about a tree in the back that needed to be cut down we have dogs & children they never did anything about it until one day it fell. I called they did nothing a month later I call again & said hey the tree is down I’ve already called. But this was constant with Gerard. If they did fix something they went the cheapest route & seemed to hire people on probation/parole to be there “handy me” I would not recommend Gerard if Ethics & Character are important to you.

Experiencia negativa: I'm very disappointed with Gerard Real Estate. I really wanted to give them a decent/good review but after renting from them, I can not recommend them. We can start with when we moved in. The place was dirty and the lawn wasnt taken care of when they told us that it was ready for move in a month prior to relocating. When we got there, we were surprise on the condition of the home. The last thing on our mind after traveling a distance is cleaning and mowing. We had to clean the house ourselves since we didn't want to move into a dirty home. When we called them, all they did was apologize that the home was vacant for 3 months, but the pictures we took when we opened the door was due to lack of cleaning (see for yourself). They did send someone out to clean and mow but at that point, they barely had to do much since we did majority of the work!! When we moved out, we paid someone to clean the home because we wanted to leave it better than we received it so we pass fourth their "Move out instructions" to a cleaning company. When I called them about my security deposit they said they were charging me $135 for cleaning in which I questioned because we hired someone to clean it. Their response was the baseboards was dirty and that they found spider webs behind the door. To be charged $135 for that is insane so I spoke to the person in charge of the findings and they said it was suppose to be "light cleaning" and that they would charge me $75 instead. That's still a lot for majority of the uncleanliness coming from baseboards and spider webs. Not to mention their move out check list does not even state anything about baseboards and my instructions to the cleaners is to folllow the move out instructions... Rent was always paid before it's ever due. We maintained and left the property better than we received it. We were never a problem for Gerard Real Estate. I hope this review helps individuals and/or families. **Response to their reply: -Smoke detectors were already removed when we moved in, there was a housing for the light by front door which was on the floor that I could not reach due to not having a tall enough ladder. Part of the house trim above the garage door was in the garage upon move in and I had to call to get put back on the house. There were GFI outlets in the kitchen that did not work when we moved in. The garage door did not work either. Stay safe out there! ***UPDATE 05/19/25*** It took nearly 2 months to receive my security deposit back. I gave them my forwarding address twice and they decided to send the check to the address we rented from.. Two weeks after moving out, they told me they would charge me $135 for the cleaning (baseboard and spider webs). They decided to refund me $60 after I had called and disputed the charges. When I finally received the check, a SURPRISING $510.32 WAS DEDUCTED after they told me (over the phone) that they would only charge me for the cleaning... I called them and disputed the charges AGAIN. I had them revisit the pre-move in check list where I had documented everything they are trying to charge me for when we moved in. I was left charged for the side of the house that isn't mowed and "trash". It is very apparent that they did not do a post inspection with the tenants before us, but want to charge us for it.. They mailed me 2 checks with each correction to give me my deposit back. I will be receiving a third check for the additional refunded charges. I have never dealt with this much headaches from a property management.

Experiencia fantástica: I have worked with a few property managers to handle my properties and Gerard is the best of them by far. Its been my experience that if they make a mistake they acknowledge it and work to make it right. I haven't had any issues over 2 years in receiving my monthly report from them, which isn't something I could say about all property managers. One time I emailed them on a sunday expecting a response on monday at the earliest, and I got a response in minutes! They are the gold standard.

Experiencia negativa: Our experience with Gerard has been absolutely terrible. First off, I’d like to say we have been great tenants. We keep the house spotless and rent is paid on time. Well it’s time to move out, March 30th is our move out date. In their lease agreement be CAREFUL unless you want them constantly showing your home that you’re renting for the last thirty days of your lease. They do not care they will bring in 5 or 7 prospective tenants up in your house ALL DAY every day until someone agrees to rent your house. So basically for the last month that you pay full rent, you’re sharing it with random strangers constantly walking through your home. Their employee Cydney is absolutely unprofessional and extremely rude. She displayed acts of aggression over the phone along with other employees who are notorious for being distasteful and rude to their clients tenants. I would absolutely try your best to avoid this agency at all cost, whether being a landlord or a prospective tenant.

Experiencia fantástica: Great company!! Everyone was so nice and helpful!!

Experiencia negativa: If I could give 0 stars I would, I talked to quite a few different agents and they all told me something differently, our application got denied and they didn’t even tell us why, the application fee is non refundable and they won’t do anything about it, they won’t even ask questions or even talk about your application or even how long it will take, it took me 2 days to try to even get ahold of someone to even look at a house, I’m a mom of almost 3 kids and they just dropped us like a drop of a hat without any questions or explanation, just a text message that says, “your application has been denied have a good day” like no explanation no answer to anything I’m honestly REALLY DISAPPOINTED, WOULD NOT RECOMMEND THIS PLACE IF YOUR IN AN IMMEDIATE NEED

Experiencia negativa: I move in town due to school with my family. I only have been renting the property for less than 2 months now. I am very disappointed on how this agency handles the security and/or safety of the tenant. I have a great infestation from ants to rats (serious infestation that this place has way before I moved in). I made my first complaint to the office the pest control company came a week later to fumigate. Later, thanks to my dogs we realized that the house is infested with rats. Urination, poop, they ate the potato, onion, banana, tennis ball, destroy the cabinet of the house. We have checked the possible area of where they could be coming from. Behind the fridge dirt and trash including holes poop and urine. Same goes with the sink and dishwasher area. I made a new request and still they have done nothing. I am suffering from allergies more severely. My dogs are desperate everything they heard the rats. I have an elderly person and a disable husband which I fear for the health of all of us due to the nasty smell. I wish I could share pictures that I have collected as evidence. I do not think that Gerald Real Estate understand what renting a livable home is. This is really sad and that has to say a lot from them being residence of Abilene. I do not want to think what more capable they are when is time to rent a house. Please be beware before renting with them.

Experiencia negativa: IF I COULD GIVE 0 STARS I WOULD. THEY ARE VERY RUDE AND TREAT PEOPLE BADLY, IN ADDITION TO THEY LIE A LOT ABOUT EVERYTHING, THEY PUT MONEY CHARGES WHICH ARE A LIE, THEY WANT US TO PAY 5700 DOLLARS TO LEAVE THE RENTAL WHEN WE NO LONGER HAD A CONTRACT, THERE IS NO RENTAL CONTRACT AND DID NOT EXIST BECAUSE THEY NEVER RENEWED IT AND WE DID NOT SIGN ANY CONTRACT WITH THEM, AFTER MORE THAN 5 YEARS I LEFT HERE BECAUSE OF THEIR POOR WORK AND EVERYONE IS MOVING OUT OF THEIR HOMES BECAUSE OF THIS REALTOR COMPANY. THE WORST THING ABILENE TX, DO NOT MAKE CONTRACTS WITH THEM, THEY ARE LIARS, WHEN YOU NEED FIXING YOUR PROPERTY, SOMETHING IN YOUR HOUSE THEY TAKE MORE THAN A YEAR TO FIX THE DISH SCRUBBER AND THAT'S THE WAY THEY ARE FOR EVERYTHING. BEFORE WE WERE BETTER OFF WITH THE PREVIOUS REALTOR COMPANY. BUT WE HAVE PROOF THAT WE LEFT EVERYTHING WELL, AND WE HAVE LAWYERS WHO REPRESENT US AND THEY ALREADY HAVE THE PROOF THAT WE DID NOT HAVE ANY CONTRACT WITH THEM. THIS COMPANY IS GOING TO HAVE A BIG PROBLEM BECAUSE OF THIS. SI PUDIERA DAR 0 ESTRELLAS LAS DARIA.SON MUY GROCEROS Y TRATAN MAL A LAS PERSONAS ,ADEMAS DE QUE MIENTEN MUCHO CON TODO ,PONEN CARGOS DE DINERO QUE ES MENTIRA,QUIEREN QUE PAGUEMOS 5700 DOLARES POR IRNOS DE LA RENTA CUANDO NOSOTROS YA NO TENIAMOS CONTRATO ,NO EXITE NI EXITIA UN CONTRATO DE RENTA PORQUE ELLOS NUNCA LO RENOVARON Y NOSOTROS NO FIRMAMOS NINGUN CONTRATO CON ELLOS ,DESPUES DE MAS DE 5 AÑOS ME FUI DE AQUI POR SU MAL TRABAJO Y TODOS SE ESTAN MUDANDO DE SUS CASAS POR CULPA DE ESTA COMPAÑIA DE REALTOR .LO PEOR DE ABILENE TX ,NO HAGAN CONTRATOS CON ELLOS SON UNOS MENTIROSO,CUANDO NECESITAS ARREGLO DE ALGO DE TU CASA ELLOS SE DEMORAN MAS DE UN AÑO PARA ARREGLAR LA FREGADORA DE PLATOS Y ASI SON PARA TODO.ANTES ESTAMOS MEJOR CON LA COMPAÑIA DE REALTOR ANTERIOR .PERO TENEMOS PRUEBAS QUE TODO LO DEJAMOS BIEN ,Y TENEMOS ABOGADOS QUE NOS REPRESANTAN Y YA TIENEN LAS PRUEBAS QUE NOSOTROS NO TENIAS NINGUN CONTRATO CON ELLOS .ESTA COMPAÑIA VA A TENER UN GRAN PROBLEMA POR ESTO

Experiencia fantástica: I have been with Gerard for over 2 years and they have been nothing but great. If something is broken, someone is here to fix it literally the next day. One time I was only able to make a partial payment on time and they didn’t hassle me. They just asked for the date that I would have the rest.

Experiencia fantástica: Morgan Medford was very helpful and friendly. She checked in frequently and when we ended up going with a different rental, offered to refund our application fee.

Experiencia positiva: I have an appt through them. Except for the $40 a month maintenance fee I pay (Latchel), they take very good care of us. Their maintenance people are excellent and thorough.

Experiencia negativa: Editing my review cause Melissa was upset I didn’t leave a good review. Also called me bitter, you would be too if you were lied too. Not sure name calling was real necessary. They took off the late fees, yay! Now we just wait to see if they charge 180 dollars to clean a ceiling fan again. Was great at first, and it’s not the landlord that is the problem. It’s gerard real estate making things up, lying to people they rent to. Evicting people, stealing security systems and using them (it notifies me when they turn it on and off) was told by justin they would cancel the eviction and he knew i was not up to date on rent, but as long as i told them i was out that they would cancel it. They sure did not cancel the eviction, melissa called me back after i told them someone stole the security system and plugged it in. I was then told by melissa it was not cancelled cause i was not up to date on my rent. Well that is certainly why you start an eviction and i did in fact tell them id pay more than what they’re asking. I still have late fees and im sure more in damage than my security deposit will cost that i was willing to pay. The landlord was amazing himself and worked with me on being late on my rent and even lessened my rent when going through a medical issue and losing my job. So don't waste your time with this company, lies and scams with security deposits.

Experiencia fantástica: We've rented from Gerard for a little over a year now. Great folks to work with. They manage a lot of properties in the area, so there's plenty of selection. Easy to contact and respond quickly to inquiries about maintenance, etc.

Experiencia fantástica: High professionalism

Experiencia fantástica: Mike’s a badass and Marjorie is the best realtor :)

Experiencia fantástica: Staff is always great and responsive!

Experiencia fantástica: They were always very quick to respond of any inquiry and they were very quick and totally honest about the deposit that was paid.

Experiencia fantástica: ❤️❤️

Experiencia negativa: Rented for almost 4 years, never paid rent late, and maintained the property. When we moved out walls and floors were scrubbed, property was in better conditioned than when we moved in. But of course they made things up to take our deposit. Cleaning fee of $325 and $300 to “patch up 2 screw holes”( mind you there were screw holes EVERYWHERE when we moved, everything was documented on our move in paperwork), “replace ALL smoke detector batteries which were all BRAND new and we even left an extra new battery on the counter for them, they said we didn’t change out the filter when we did and left 2 brand new filters in the plastic in the closet where the unit was. So for “patching 2 holes, changing batteries, and a filter”= $300. We called the maintenance guy (Justin) who said oh it’s bc there was a battery on the counter so, he admitted they didn’t touch any detectors, also admitted they don’t even do walk throughs themselves, just send contractors out. I also asked what standards do you consider “clean” with properties bc the place was SPOTLESS. Then he proceeds to say well what do you want us to do the money was already paid out so, I can try to ask the owners but pretty sure you won’t get the money back smh, $625 !!! It’s ridiculous to try and take people’s hard earned money like this, especially tenants who returned the property in better condition. Plot twist we knew the family that moved in and Gerard lied!