Crystal View at Lago Mar - A Wan Bridge Community

Experiencia negativa: We rented one of the townhomes for 1 year, upon renting first offense we had was that the ladies at the leasing office Paige and sara got into my better half car, took his belongings out of his car and was going to have it towed one of the ladies even stated she was going to put the car in her name, a police report was filled and the next thing you know one of the ladies which was Paige was fired, should've been both of them, we also had lots of problems upon moving in the the leak under the kitchen sink was never fixed, first day we moved it, it rained, while upstairs in the master bedroom we experience water running down the walls, this issues was never fixed, the alarm system was never fixed, doors falling off the hinges, door handles as well, the appliances they use along with the material are very cheap and easy to break. If you move into these homes you cannot trust sara she causes alot of issues with the residents and makes others aware of complaints made. We always paid our rent on time, this company is not a good rental company they over charge at moveout. The issues under the sink was never fixed along with the leak in the roof. Sara also lied stating we left our home in poor condition Im so thankful we took video and have proof that we cleaned out the town home prior to move out. Below you can see photo from under the sink and from the attic where there's sitting water on top of the unit from the roof leaking. I would rate this place a zero. Horrible communication, the lagoon which they charge you amenities fees, you can find a news article from residents complaining that its never open, however they still continue to charge the residents...

Experiencia fantástica: This place is great, great on work order MR Wes takes care of fast and go out his way to make sure the problem is taken care of

Experiencia fantástica: Wes came by for some maintenance and went above and beyond by performing other preventative maintenance while he was already here! He wasnt trying to just cover up the problem he actually took his time to make sure we dont have further issues.

Experiencia fantástica: West and Sarah are absolutely wonderful! They have provided me with the best moving experience. They reply within 24 hours and genuinely care about helping you out the best way possible and getting things done even on their off days!

Experiencia positiva: Expensive place to live, showing was ok but lock was partially broken so the code ask for the number and you couldn't see it.

Experiencia fantástica: Wes does our maintenance at Palm Bay in Galveston. Always adresses any request in a timely manner and gets the job down. WAN bridge is lucky to have Wes!

Experiencia fantástica: I would like to take a moment to acknowledge the community i recently moved into 4 months ago called Crystal view at Lago Mar. Its an incredible community, and from the day i moved in until now, the staff has been fantastic from the manger, Sara, to the maintenance lead, Wes. I experienced a few minor issues that just comes with new development and reached out to the maintenance team. I remember one particular instance on a Tuesday morning around 8:30am i submitted a maintenance request, and just less then 15 minutes later Wes was knocking at the front door to address the issue. i highly recommend this community if you're looking for a great place to call home.

Experiencia fantástica: Wes and Jerzain did a wonderful job. Wes finally got the charger head out of the toilet! Jerzain help with my backyard light. They were both very pleasant. Thank you so much !

Experiencia fantástica: I recently came into town to help my son and daughter in law moved. I was so impressed by how clean the community was. Sara was so helpful through the whole leasing process and answered all of our questions. Wes and Aj addressed a maintenance issue we had quickly and efficiently. Wes even followed up to make sure we did not have any more maintenance concerns. We also really enjoyed the catered Thanksgiving meal they provided. If I could give this community 10 stars I would!

Experiencia fantástica: They are amazing Management is on top of things especially Sara very polite and helpful and the houses are amazingly beautiful

Experiencia fantástica: This is an update. I wrote a review before I moved into Crystal View At Lago Mar. Which tells you, that I was already impressed with the community. Well since then I have officially moved in. And let me tell you this property is amazing. I have lived on other properties but they are no comparison to Crystal View At Lago Mar. There are no words to describe Sara and Wes, they are the epitome of what office staff should be like. Sara goes above and beyond to address any of your needs, and she does it with a smile. It seems like as soon as you put a work order in, Wes is at your door with a smile to handle it. And if work needs to be done by an outside person. You better believe that Wes is going to follow up to make sure the work is done and done properly. If you are truly looking for a place you can call home. Look no further, Crystal View At Lago Mar will be your last stop.

Experiencia fantástica: Sarah was very helpful throughout our application process. She always answered all of our questions. Unfortunately we will not be able to move to that area due to May transfer canceling. It would have been a great place to live. Thank you, Sarah.

Experiencia fantástica: Great customer service

Experiencia fantástica: This place is amazing at any maintenance work that needs to be done Wes and AJ came out today and replaced my microwave and check a couple of things out. They are so efficient in addressing any concerns that we have.

Experiencia fantástica: I love living at Crystal View! The management staff is so easy to work with, and our maintenance manager Wes is super attentive and quick to come check out anything at my house.

Experiencia fantástica: It’s a very nice property with excellent staff. Wes Cole (Maintenance Manager) is extremely helpful and very reliable. When issues came up he was very prompt in taking care of them on the spot. Thank you!

Experiencia fantástica: I’ve been helping my daughter move into this community and I am really impressed with how helpful the people are in the office. Both Sarah and Wes have made the stress of moving so much more manageable than we have experienced with past relocations. This is a beautiful community with great amenities.

Experiencia fantástica: Highly recommend this community! I just moved in and management has been so helpful. Wes is an amazing maintenance supervisor who goes above and beyond. Sarah has been so supportive and quick to resolve some issues that came up.

Experiencia fantástica: Wes was very helpful when he stopped by to complete my work order!

Experiencia fantástica: Wes is good maintenance guy real helpful

Experiencia fantástica: Wes is a great maintenance man He called me 30 min before arrival On tome and handled all my maintenance issues

Experiencia fantástica: Crystal View at Lago Mar has been just wonderful, since I moved in, back in May, but imparticular, I want to shout out the head of Maintenance Mr. Wes...he has been

Experiencia fantástica: Wes is always great! Very fast, efficient, and has impeccable follow through.

Experiencia fantástica: Wes was nice and kind.

Experiencia fantástica: Wes is on top of of things here. quick efficient and personable. Living here has been great!

Experiencia fantástica: West was super helpful and attentive

Experiencia fantástica: Thank you Wes for your Fast and efficient service.!!!!

Experiencia fantástica: Wes is the best! Anytime you need anything he's there and he's quick! Very grateful! He deserves a raise. :)

Experiencia fantástica: Wes came fix my dryer and the garage door, always quick & easy, does a great job every time no matter what it is.

Experiencia fantástica: West did a fantastic job fixing the little around the house.

Experiencia fantástica: Wes the maintenance manager here is awesome! He’s always quick to respond and super helpful whenever something comes up with my place.I really appreciate how reliable and easy he is to work with.

Experiencia fantástica: Wes Cole was so helpful when my AC went out. He came over at 7am to investigate and stayed in contact with me until the issue was handled. We’re cool lol

Experiencia fantástica: Very nice and quiet property. The staff is very professional, friendly and helpful. Wes always goes above and beyond, to make sure that work orders are done in a timely manner.

Experiencia fantástica: Met our new maintenance coordinator and he is friendly and fast with responding to maintenance calls. Nice change of pace from previous calls.

Experiencia fantástica: Hay que elegir entre los lugares hermosos ,para visitar este..

Experiencia fantástica: It’s a beautiful and clean property. No rowdy neighbors here. Sara was very nice and helpful in locating the best unit for my family. She always greets us with much kindness every time. Wes and Gerzain are very professional and amazing technicians. They are quick to respond and do wonderful job around the unit. Wes even stopped by to make sure that the repair done by the external vendor is finished to a high standard. People working here at the property makes this place more beautiful than just what eyes see.

Experiencia fantástica: Sara and Wes coordinated well to fulfill my maintenance requests in a timely manner!

Experiencia fantástica: Had a few maintenence minor fixes. Wes was very pleasant and communicated effectively job was done quickly.abd im happy.

Experiencia fantástica: I Absolutely Love Crystal View At Lago Mar...It Is A Very Quiet And Beautiful Community To Call Home. The Leasing Office Staff Is Very Friendly And Professional And Makes It Very Easy To Choose Such A Beautiful Community To Call Home. I Would Like To Send A Big Thank You To Paris, Sara, And Lynox You Guys Are Absolutely Amazing So Anyone Looking For A Beautiful Community With Professional Staff I Would Strongly Suggest That You Visit The Community And Also Check Out The Lagoon And Scheduled A Tour With This Amazing Staff . If Ten Stars Were An Option I Would Choose Just That. This Is An Update To My Previous Review. My Experience Here Has Been Absolutely Amazing. The Leasing Office Staff Sara And Paige Are Very Friendly, Professional And Greets You With A Smile . Every Experience Has Been An Excellent One. The Maintenance Staff Member Wes Is Truly Amazing And Appreciated And Responds To Any Maintenance Request In A Timely Manner . Wes Respects Your Personal Property When Taken Care Of Your Service Request And He Makes Sure That The Work Is Completed Properly. Anytime You See Him Throughout The Community He Always Have A Big Smile. I Can Truly Say That I Have Experienced Other Communities And This Community Is The Absolute Best And Definitely Deserves Higher Than Five Stars. So If You're Looking For A New Community To Call Home I Strongly Suggest That You Visit The New Addition Of Townhomes That Has Just Been Completed And Ready To Lease On Our Beautiful And Quiet Community And Reserve Yours Today. You Wont Regret It . You Will Truly Enjoy The Lagoon And All Of The Other Amenities That The Community Offers.

Experiencia fantástica: Wes came and helped with a work order for our garage door. He also helped us with an ant problem we were having and replaced our air filter without us having to ask. Very helpful!

Experiencia negativa: If you want to move to what you assume to be a Class A property and yet have to hound management to get issues resolved, this is your place! Every time I place a work order for maintenance, there’s no telling when it will be addressed. No one personally follows up, no notices with what was done are left. There’s no turnaround time to addressing issues. They do not routinely provide itemized receipts for usage charges for water or electricity so you just have to hope they’re giving you the right charges. When I moved in, they did nothing outstanding for my move in. I had to delay my move in because of a bad spider infestation since it’s new construction and the place was vacant for a while. There were large nails left in my driveway. Sloppy paint job. Stagnant water left in the sink that the leasing agent told me to just stick my hand in to flip the drain (they do not have stoppers you can move from the outside). They did not do a courtesy pest control spray even knowing a resident was moving in. We’ve had noise issues with neighbors that took a while to be addressed, they worry more about trash cans being left out more than actual important issues that truly affect the resident. They have a small community yet the office is always “too busy” to return emails in a prompt manner - the professionalism truly lacks especially as someone who has been in property management this is far from ideal for what you pay. Be aware that they also likely post fake reviews to do damage control from the residents that actually post real reviews here. I have been asked about living here and I have strongly advised against it to personal friends. They need an upgrade in management although when talking to them, they are friendly as they should be but it comes across very LAZY here. Do not expect any sense of urgency in the event of an issue.

Experiencia negativa: Nothing was completed.

Experiencia fantástica: Recently moved in and they are Very beautiful townhomes both outside and inside, very clean and has a good manager.

Experiencia fantástica: Lynox was amazing showing me around and is very detailed with his tour. Thank you Crystal View! I pray to make this my new home soon!

Experiencia negativa: y partner and I are currently out of state and actively searching for an apartment in Texas City. We had a brief conversation with Sara regarding your townhomes, but unfortunately, we have not been able to reach her since. Each time we attempt to call, we are redirected to a centralized service desk. While the representatives have a general understanding of the property, we would greatly appreciate the opportunity to speak directly with on-site personnel for more detailed and specific information. Our limited communication with Sara has been via text, and the lack of consistent, direct contact is giving us some concerns—particularly regarding how responsive and accessible property management might be in the event of future issues or discrepancies with the home. We are still very interested in the property and hope to continue this conversation with someone on-site at your earliest convenience. Your assistance in facilitating direct contact would be greatly appreciated. Thank you for your time and understanding.

Experiencia fantástica: Paris is pleasantly professional and I am strongly considering a future relocation to the property.

Experiencia fantástica: Toured with Paris and she was great! She answered all my questions and was very knowledgeable. The homes are beautiful and right next door to the lagoon.

Experiencia positiva: We are happy with our townhome but have had some problems that could have easily been avoided. The townhome was VERY dirty upon arrival, paint is sloppy, and staples are sticking out of the carpet. I mopped three times and my white socks are dark brown after an hour or so. Service has been ok but communication and willingness to help are lacking. Unsatisfied with the experience but grateful for the place.

Experiencia fantástica: Albert was amazing! Took less than a hour after my work order submission for him to come and complete the work. He was very quick and efficient!

Experiencia fantástica: We havent moved in yet BUT we are so excited to move in. Paris has been great throughout the entire process. No one has lived in these homes yet since they are freshly built. They are extremely nice and well thought out. Very excited for our Lagoon passes as well!

Experiencia fantástica: Albert is great. He fixed my AC in no time. He is always very concerned about taking care of whatever needs to be fixed.

Experiencia fantástica: We toured Crystal View and immediately went home to apply! These homes are beautiful! Paris was very professional, informative, and helpful during this process. My husband and I are so excited to move in!

Experiencia fantástica: Our tour with Sara was amazing!! Beautiful property..lovely well put together homes.

Experiencia fantástica: Our Tour was amazing. Answered all my questions

Experiencia fantástica: I live at Bay Colony west and wanted to give Albert kudos for always making sure maintenance request are done in a timely manner or at least communicate where he is in the process. Thanks!

Experiencia fantástica: Paris was professional and helpful throughout the entire application and move-in process! The townhomes are modern and spacious. The location is also ideal for access to the Blue Lagoon and recreational areas! My favorite feature is the ambient lighting in the downstairs and masters bathroom! It’s a simple, yet warming touch.

Experiencia fantástica: Friendly maintenance guy Albert is!

Experiencia fantástica: Great community and really helpful maintenance staff!

Experiencia fantástica: very polite

Experiencia negativa: Absolute terrible time living here I wish I had enough time and energy to go through all the events that took place I had to move out because of all the issues I was having save your money for an 1/8 of the price you can move to sunnyside for the same exact experience

Experiencia negativa: From the loud parties to the block looking like Christmas 7 days a week from the red and blue police lights this has been a nightmare to say the least I even had a pew pew pointed at me and all because I honked my horn. Please save your time and money and don’t move here I am having to find a new place to live after just 2 months due to this not being a safe environment to raise my new family

Experiencia fantástica: We moved in just a few weeks ago, and cant be happier with the help and support that the front office gives. Great people all around. Stop by and see Lynox he is the best.

Experiencia fantástica: My Husband and I went over to crystal view at Lago mar the young lady name Paris called us to help us every step of the way the staff there are very kind and patient .and they do give v.a dicounts.

Experiencia fantástica: The maintenance worker was courteous and very professional. I would hope to have his services again if needed.

Experiencia fantástica: This is a beautiful new community, outstanding amenities and Sara and team had wonderful customer service and will be leasing in the next couple of months.

Experiencia fantástica: My mom and grandma live here and they love it. The home is huge, the LED lighting around the living room and bathroom mirrors are very modern looking, updated appliances and they love the location. I love coming to visit. Next to a lot of cool activities in the area too. Definitely a huge upgrade from their last home.

Experiencia fantástica: I moved here beginning of June and it’s been a fantastic experience . The home has a lot of natural light and very well insulated. I’m by the main street and very little noise. The amenities you have access to, including the Lagoon and other community pool makes it a resort like feel. Leasing office staff is great!

Experiencia fantástica: Beautiful townhomes with nice upgrades. Management is very friendly and informative.