Key Home Sales & Management

Experiencia negativa: Horrible staff . Unhelpful and sleek

Experiencia negativa: Very sleek and unhelpful staff.

Experiencia fantástica: Key Homes Sales, and Bernadette Bernardino in particular, were an incredible help in selling our home. She went above and beyond to help us address and resolve several HOA violations, making what could have been a stressful process much easier. Bernadette was always attentive, responsive, and available whenever I had questions or concerns. Her professionalism, dedication, and commitment to serving her clients were evident every step of the way. I could not be happier with the service she provided and would highly recommend Bernadette and Key Homes Sales to anyone looking to buy or sell a home.

Experiencia fantástica: Can't say enough about how helpful and reactive they are. It's been a few years now and I am so glad to be working with them still and into the future.

Experiencia fantástica: Key Home Sales & Management is wonderful. I've been extremely satisfied with their service and professionalism. Thank you for all what you do!!!

Experiencia fantástica: "Great rental experience - Katina was very professional and easy to work with. Friendly, quick to respond and any questions or concerns were handled promptly and courteously".

Experiencia fantástica: I can’t say enough good things about Key Home Sales & Management. I couldn’t ask for better service. They are truly amazing!

Experiencia positiva: During initial period of rent, email response from management team was sporadic but after Katina took portfolio, we received excellent management service and prompt follow-through on any issues we had.

Experiencia negativa: Extremely Disappointed with This Property Management Company My experience with this management company was deeply frustrating. It appears that the owner prioritizes properties owned by friends and family, often at the expense of tenants. One major issue is the handling of security deposits. Rather than addressing normal wear and tear fairly, they seem to use tenant deposits to fund extensive upgrades and repairs—often for pre-existing issues. For example, all touch-up paints are removed from the property, making it nearly impossible for tenants to patch even minor marks. Then, the company uses this as justification to repaint the entire home—again, using the tenant’s deposit. If any issues existed before move-in—whether with the gutters, HVAC, or fireplace—they may still hold you financially responsible unless you’ve documented every single detail upon move-in. It feels less like property management and more like subsidizing renovations for someone else's benefit.

Experiencia fantástica: Key Home Sales & Management has been managing my property since 2018 and have kept my property maintained and rented. During the 2020 pandemic, there were no issues with my rental. They have been able to tend to all the inquiries from the tenants for any maintenance issues and other inquiries. During turnovers, they are the filter to screen out the best available prospective tenants, which I believe is where they are worth their weight in gold.

Experiencia fantástica: Reliable and efficient

Experiencia fantástica: Fantastic service! Friendly, professional, and cost-effective. As a property management client, I trust all my investment properties to Key Home and couldn’t be happier.

Experiencia fantástica: Always on time responses , schedules , multiple different team members same behavior , same professionalism and very friendly and detailed communications . Love it

Experiencia fantástica: No matter the issue, no delay

Experiencia fantástica: Great company. As a busy family in the Northern Virginia area, Key Home values time and their processes are efficient and accommodating. Thanks.

Experiencia fantástica: I been staying in one key home sales management rental home for about 4 years They have been wonderful on anything I needed done on the property and planning to stay in that property until my son finish high school Thank you for everything

Experiencia fantástica: I cannot say enough good things about Key Home Sales & Management! As renters, we have always gotten immediate response from the management team whenever we have had questions or concerns or requested service for any household problem. Their service contractors are always prompt, courteous, and work to ensure the job is done to our satisfaction. Our experience with Key Home Sales & Management has been the best in every way!

Experiencia fantástica: We have been both a renter who uses key home and also now an owner. To experience the company from both sides has truly shown us the competence and loyalty this company has to being the best in it’s business. As a renter, they were very responsive and fair. As an owner, they are transparent and experienced. We are very confident in our choice to continue to work with and also recommend Key Home Sales and Management.

Experiencia fantástica: I think your company is the best! Really! I phone Cindy N sometimes to ask her something and she has been so helpful. I am not a tech person so navigating through the security checks I necessary but a pain. Thank you again for all you do. El

Experiencia fantástica: Good followup on monthly mortgage payments and needed repairs.

Experiencia fantástica: Key Home is not the first real estate management company I've worked with--but it's the one I've stayed with. Most of all, they listen to their customers. I never feel like I'm not heard--and I've found their responses to the myriad issues of property management to be practical, straightforward and economical. Key Home has my endorsement!

Experiencia fantástica: My agent from Key Home is Jeremiah. The way he conducts business is day and night different from the previous experience with another management company. I have so far received a very honest and timely services from Key Home. I appreciate very much for their transparency and diligent touring of the properties to make sure both the home owner and tenants are satisfied. They are communicable and provide good alternative solutions when needed to indicate that they care. Thank you very much!

Experiencia fantástica: I am always kept informed about any changes to my property and and advised of anything that needs repair. The team replies promptly to any of my inquiries and do an excellent job with following up.

Experiencia fantástica: Key Home Management has managed our home as a rental property for the past six years. Their service has been stellar! They have found excellent tenants for our home, have managed some large maintenance issues with clear communication and financial integrity. As the market has changed, they have appropriately raised our rent. We are now planning to return home, and they helped co-ordinate with our tenant regarding their need to move out of our house. Over the past six years, while we have been living overseas, we have not had one moment of worry about our home or our tenants as we knew that Key Home was managing everything on our behalf . I cannot recommend them highly enough!

Experiencia fantástica: Have been using key homes to manage a rental property in the NOVA area for several years. I am very pleased with their management of the property and find their fees to be reasonable. Very Highly recommend!

Experiencia fantástica: I rented my house thru Key Management and Cindy and Key Management were Awesome!!!! I would recommend them and Cindy highly!

Experiencia fantástica: I've found Key Home to be an excellent manager of our two properties in Arlington, VA. They're knowledgeable about both management and real estate in that area and they've been responsive and helpful at every turn.

Experiencia fantástica: Knowledgeable, easy to work with, and thorough. We are glad to have them managing our property.

Experiencia fantástica: I couldn’t be more pleased with the exceptional service provided by the KeyHome team. Their follow-up is consistently thorough, and their communication is always clear and professional. I truly value the accurate updates they provide, which keep me fully informed without having to chase for information. What sets them apart is their forward-thinking approach to maintenance. They proactively address potential issues before they become problems, which not only protects the property but also ensures tenant satisfaction. Overall, they’ve made owning and managing a rental property seamless and stress-free. I highly recommend their services to anyone looking for reliable and proactive property management!

Experiencia fantástica: They are a powerhouse! A true group of professionals; smart, responsive, and extremely hard-working!

Experiencia fantástica: I have been very happy with your service for the past 18 years.

Experiencia fantástica: Outstanding service. They are professionals, who always communicate, address and resolve problems, and are always easy to contact.

Experiencia fantástica: Amazing! In one hour! At 4:30 pm on a Wednesday (with temperatures outside in the 90's), I contacted Key Homes about a problem with my AC that had stopped working, and they contacted an HVAC company which came out and fixed the problem! I watched and there was a pipe leading to the trap that was blocked. The HVAC serviceman had to take the panel off and blow air to dislodge the debris. He had a small hand pump to suck out the excess water from the bottom tray too! The AC was back on and all in an hour. I was very impressed with the swift response from both Jake at Key Homes and the HVAC company! Thank you!

Experiencia fantástica: I have been a client of Betty Best and her Key Home Sales & Management team for almost two decades, and I cannot speak highly enough of their exceptional service. Betty's expertise and caring competence have consistently surpassed my expectations. She is always proactive in addressing any issues, keeping me informed every step of the way. Betty's ability to anticipate problems and resolve them before they escalate has been invaluable to me as a property owner. My confidence in Betty's services led me to recommend her to my father, who was equally pleased with the results. In addition, Hsin-Hsin, a key member of Betty's team, played a pivotal role in selling two of my rental properties. Her dedication and attention to detail ensured that necessary repairs were promptly completed, leading to successful and timely sales. Hsin-Hsin accomplished so many daunting tasks and she made it look easy in the process! Without her help, I would have been overwhelmed. As a long-distance property owner, I am grateful for the exceptional care and expertise that Betty, Hsin-Hsin, Jake, and the rest of the team consistently provide. I highly recommend Betty Best and Key Home Sales & Management to anyone needing personalized property management services. Betty has my contact information, and I can provide any additional information or answer any questions you might have.

Experiencia fantástica: Key manages seven apartments for us. They have always found us good tenants and are very responsive whenever a repair or appliance replacement is needed. Their reporting format at yearend makes filling out tax returns a breeze. We have also used them for purchase of a property and were equally satisfied.

Experiencia fantástica: Key Home has been a fantastic manager of our property. They are very responsive to any maintenance issues and are experts at finding new tenants when previous tenants leave. The managers are friendly and easy to work with.

Experiencia fantástica: KHSM is the best. I work with property management teams in three different areas of the country and none come close to the quality of service provided by KHSM for both - property owners and tenants. This team is Second to None!

Experiencia fantástica: Betty and her entire team are absolutely the best! I work with many property management companies and Key Home Sales and Management is exceptional. They take great care of my properties, and are always available if there is an issue. They work with me to find the best solution if there is an issue and always provide timely communication to me as an owner. I highly recommend them!

Experiencia negativa: Just list your own property or hire an agent. Do not use this management company let alone any in the area. It’s not worth your money as a landlord. Hsin-Hsin was unresponsive and wasted our time money and credit score was affected. Nothing was clear it was all bizarre. She kept pushing other properties when we specifically wanted ONE.

Experiencia fantástica: I have rented several homes in the DMV, and Key Home is by far the best property management company I have ever dealt with. They made the lease application and renewal process easy, and they have always been very responsive. In the few instances where we required maintenance, Key Home took care of issues quickly and seamlessly. Cindy in particular was a joy to work with and was readily available by call or text. They have been truly excellent, and I wish all property managers were like them.

Experiencia fantástica: Betty and her team are phenomenal to work with. Highly recommend to anyone looking for property management services.

Experiencia negativa: Stay away from this company. I wasted $100 to apply for nothing. Stay away from Jake grodt.

Experiencia negativa: I highly recommend you not call this company or work with them. I called to leave a voicemail on a property to rent as the market is crazy right now and wanted to find a home since my current lease is ending and my landlord is selling the property. Well I called hoping to leave a voicemail and Betsy Best answered and was BEYOND rude. Yes ma’am I do know what time it is. You’re a broker who decided to answer the phone at the time of my call and you should be more aware of the current market and what that means for people. I purposefully hit all the prompts to leave a voicemail. There was no need to get an attitude and speak to any potential client in that manner. Unprofessional.

Experiencia fantástica: We have leased our property through Key for nearly 6 years and they have been fantastic. We have been fortunate enough to have the same tenant the entire time, so I think everyone is happy!

Experiencia negativa: If you are looking to rent around northern VA, do everything you can to not rent from this company. They will take a thousand pictures of the unit before you move in. The townhouse we moved into wasn’t clean, lights were burnt out, and door handles fell off the doors. When we moved out, they will take another thousand pictures then deduct from your security deposit for the smallest differences. We got deductions taken off our security deposit because the moss between the bricks in the back courtyard were slightly more grown than before. They also billed us for accidentally leaving a clean sock in the dryer. This was all after we tried really hard to get our lease extended by a week or a even a day, but they ignored our request and moved in a new tenant less than 12 hours after we moved out. This property manager does not care about the tenant at all. The only thing they care about making is making the landlord money. Be very careful if you decide to rent from Key Homes Management.

Experiencia fantástica: We rented a Key Home property for nearly a year while house-hunting in NOVA. As background, I am not a real estate professional, but own and self-manage commercial property. The lease was a real professional lease - long and detailed. Nothing done on a handshake with Key Home. I liked that. The house was clean when we moved in. Some rooms had been freshly painted since our pre-lease walkthrough with Bill Cahill. Some window blinds had gone missing during the painting and Bill readily agreed to reimburse me to put replacements up. During our tenure, the refrigerator, dishwasher, and washer and dryer all gave up the ghost at the end of their lifespans. Bill promptly replaced all of them without any fuss. All maintenance requests were dealt with in a reasonable timeframe. In Bill's absence, Jake Grodt was also a knowledgeable and helpful manager. We purchased a home and moved out prior to the end of our 12 month lease. Bill had new tenants lined up in less than a month so that I did not have to continue paying rent. We received our entire security deposit back within the timeframe specified in the lease.

Experiencia negativa: Beware of this company. Do not rent any properties they manage if you'd like your deposit back. Additionally, they are not military friendly and service members should go elsewhere. The management team also fails to communicate the most basic information amongst one another which often leads to misunderstandings that results in issues for the renter.

Experiencia fantástica: Have dealt with a couple of National Property Brokers in the NOVA /DC area and they pale in comparison to the work Betty Best and her folks do at Key Home Sales & Management . Never have had an issue with anything from tenant selection to billing to property upkeep- they are highly professional and I highly recommend their services.

Experiencia negativa: Do not lease with this company. They are running a scam. In all of my years of leasing in the DMV area, I have never been asked to sign a lease that looked like theirs--17 pages with multiple addendums, as well. Read through each provision carefully--I assure you you'll be shocked. Essentially, it puts all the burden--financial, legal, or otherwise--on the tenant, no matter what might happen, and removes any liability from the owner and Key HM as the property manager. Make sure to look at the legal caveats, too. Astounding. My husband and I took three hours and read through it with a fine-tooth comb. We wanted to be sure we weren't imagining things so we also had a family lawyer go over it. Even she said she'd never seen anything like it, and that it was unduly burdensome to the tenant. She advised that we not sign it until it was amended. Moreover, the realtor we worked with, Bill Cahill, was completely incompetent. Not only did he emptily promise us certain things that were important to us during the home tour, but he also took a week to get a lease to us that was essentially a generic boiler plate template and included provisions that didn't even apply to the property we were planning to rent. We were rushed to pay the $100 application fees and hoped for a quick turn-around. As the days wore on, however, we still hadn't gotten anything and had to follow up with Bill almost daily. He kept assuring us other people were working on it (which didn't make sense considering we were working with him, and he was the one who gave us certain assurances). After receiving it a week later and reading through it, it was clear they just sent us the standard lease language they use with all of their other clientele. We had numerous changes (based on our initial conversation with Bill) and concerns that we sent back to Bill, and this time, he responded to those in a timely fashion and asked us what would make us feel better to sign. He would say they couldn't change the lease terms, but then in the same e-mail would tell us he would try to get certain changes for us--inconsistent and confusing. Then we get a cryptic message from Bill saying they decided to not lease to us and would move forward with someone else. We were floored. Bill was aware we had movers booked and furniture being delivered in two days--TWO DAYS--and we were confident everything was going to be resolved, and we would be presented with a lease that was less burdensome and reflective of what Bill had promised us. We called Bill, very dismayed and surprised, explaining that we had movers and furniture being delivered in two days, and that we wouldn't have gone forward with the application had we known the things Bill had guaranteed would ultimately not be honored. Bill basically threw up his hands and said it was out of his control, that Key HM and the owner had made the determination to renege on the lease, and ultimately, even though we both have excellent credit and pristine backgrounds, they did not want to lease the place to us. When my husband asked to speak to a supervisor, Bill referred us to Betty Best, his boss, and gave us the generic Key HM phone number (not hers--very helpful), and we called and left multiple messages, both with her assistant, Allison, and on voicemail. Unsurprisingly, Betty Best never returned our calls. Classy company. We lost time and money because of Bill, and his company didn't even try to make it right, leaving us high and dry. Miraculously, we found another place the evening all of this happened. It turned out to be much better than the place we had seen with Bill, and we were able to reroute our furniture delivery and movers, but this was too close of a call and could have been much worse. We write this review only to serve as a warning so that the same thing doesn't happen to someone else who may not be so fortunate. If you do decide to work with Key HM, PLEASE read through the lease thoroughly and document everything. And don't work with either of the individuals mentioned. You'll regret it.

Experiencia negativa: Do Not rent from these people. They do anything and everything to keep your security deposit. You have been warned.

Experiencia fantástica: Betty and Hsin Hsin worked hard for me to get every little issue fixed on the home I was buying with their help. Hsin Hsin is so dedicated she was on location with me as late as 10pm at night on a weekend to do a home walkthrough. They are completely professional and very knowledgeable. I would recommend this team to anyone for their home buying needs.

Experiencia fantástica: They’re very reliable!

Experiencia fantástica: Bernie and Betty provides the most attentive service. Thank you!

Experiencia fantástica: Very pleased with Keyhm, they helped me with my rental property, and made the sale transition very smoothly! Betty, Bernie and all the staff are very pleasant. Definitely will recommend!!!

Experiencia fantástica: I've been renting through Key Home for about 18 months now, and I have had an extremely positive experience. They are great about communicating with you, and have been willing to work to help us on more than one occasion. The few maintaince issues we have had with our rental house have been fixed immediately. The Key Home team has then checked in to make sure the issue has been resolved, and that the handyman did his job to our satisfaction. Renting can be scary, but I couldn't reccomended Key Home Management highly enough to help make the rental process less daunting.

Experiencia negativa: Signed a lease site unseen (Skype tour). Looked ok. Got there, cockroaches everywhere. Had to pay half months rent to get out of lease. Not sure if I should count myself fortunate that I got out of it or if I should feel like a shmuck for getting played by this company and taken for $1K for the privilege of not living in an infested property.