R & R Realty Management, LLC

Experiencia negativa: Our experience with R&R Property Management has been extremely disappointing. Almost immediately after being hired by our condominium trustees, they began enforcing new rules and threatening homeowners with various fines and fees. At the same time, our monthly condo fee increased from $250 to $290, yet the quality of service has noticeably declined. One of the first changes they made was replacing our large dumpster with one half the size. The previous dumpster was already full before trash pickup most weeks, so the smaller dumpster regularly overflows. The landscaping has also been poor. The grass is often unevenly cut, and maintenance crews have even damaged my children’s outdoor toys. When I asked R&R for the landscaping schedule so I could move our belongings ahead of time, I was told the crews “come whenever” and that there is no set schedule. Snow removal this past winter was equally frustrating. We were often lucky to see the plow only once every other day, and the snow was routinely piled into an already limited parking area, eliminating valuable parking spaces. Parking is so limited that my husband frequently has to park off the property in the grass. The most concerning incident involved one of their employees coming to our home while my teenage daughter was home alone. Our front door was open, and she was inside making breakfast. Rather than knocking or asking for an adult, the employee simply walked up and called out “Hey” before discussing work on our air conditioner. My daughter explained that her parents weren’t home and offered to have us call him back, but he continued the conversation anyway. Regardless of the maintenance issue, employees should exercise better judgment when encountering a minor who is home alone and should wait to speak with an adult homeowner before proceeding with non-emergency matters. Overall, R&R seems to treat homeowners as though we are tenants under their authority, when in reality every resident in our association owns their unit. R&R was hired by the condominium trustees to provide management services—not to intimidate homeowners with constant threats of fines while delivering subpar maintenance. For the increased fees we’re paying, we expected improved communication, professionalism, and property maintenance. Unfortunately, our experience has been the opposite.

Experiencia negativa: I rented with R&R Realty for a year and had the worst experience. When I first moved in, the apartment was very cold and not up to health standards in the least. I soon found out that the apartment mainly ran on gas heat (a 20+ year old furnace that probably only worked consistently for a couple of weeks out of all my time spent there) and electric baseboard heat in two rooms. Using the electric heat was useless, as it wasn’t sufficient enough to heat the entire apartment and it became incredibly expensive, so expensive that I had to pay over $900 on heat for the month of January. When I called R&R, I was told I was charged for some of the previous tenant’s heat bill as well, because they failed to switch utilities over in time. My furnace was never replaced and whenever I called to get it fixed, the maintenance guys would just replace a valve or a part, and it would break again the next day. The apartment itself was a jury rigged old attic, turned into a 1 bedroom. The insulation on that apartment was not sufficient enough, and when the heat was off, it got as low as 30 degrees. The most I was ever offered was a small amount of my electric bill and two small space heaters for the cold nights. My lease also said explicitly that snow removal was included in my rent. I never once saw that happen while I was living there and my car was completely iced in at one point, because they didn’t do their job and plow it. The steps were never thoroughly salted, causing some tenants to slip and get severe injuries. This wasn’t the only lease agreement that wasn’t followed. There was a very clear no smoking rule inside the apartment. This was routinely broken by the other tenants and never enforced. Also a no pets rule, and that was not followed either when I discovered a dog living in the apartment underneath me. The front door handle broke on the apartment and it took probably 6 weeks before it was fixed, leaving the front door unlocked at all times. This led to me feeling very unsafe at night. The ceiling started leaking in the middle of my kitchen. This wasn’t fixed for probably 1 to 2 months. Finally, when the owner agreed to get the roof fixed, during the process there was just a hole in my ceiling and there was nothing between me and the sky. Rubble, shingles and nails fell into my kitchen, again, huge safety hazards. Birds got caught in my furnace motor. Somehow they got in from the outside and were scratching the inside of the furnace. This happened 2 or 3 times. One time my shower pipe broke and started pouring straight into the downstairs apartment. Lastly, I had a terrible experience with one of the maintenance guys. He made very inappropriate and flirty remarks towards me, and once even left a note in my car door handle. Somehow, idk how, he got my phone number and started calling me and left me a creepy voicemail. Take my advice. Stay away!!

Experiencia negativa: Zero communication, zero accountability, zero effort only wish I could give zero stars, this company is a joke! Period.

Experiencia fantástica: live on Hartley st in webster and never had a problem with r and r allways takeing good care of our proptey

Experiencia fantástica: We recently switched management company for our association. R&R Realty are very attentive in their management and very prompt in addressing both the HOA board and home owners’ concerns. I would highly recommend.

Experiencia fantástica: Kyle came to clean our dryer vent. He was super polite, upbeat, and respectful. Did a great job and made sure things were left better than he found them!

Experiencia negativa: Absolutely unprofessional experience with R and R Realty Management. One of their employees made inappropriate and unsettling comments to a single mother living alone—completely unacceptable behavior. To make matters worse, during maintenance work in the apartment, some of her clothing was vandalized while in the laundry. This kind of treatment is beyond unprofessional and shows a complete lack of respect or care for tenants’ safety and personal property. Would never recommend.

Experiencia fantástica: Kyle did an awesome job of replacing an uncooperative light for us. Couldn't be happier!!

Experiencia fantástica: Kyle did a great job assessing where a leak in the roof line was in our townhome today. My husband and I were very impressed with how efficient, friendly and responsive he was to our needs. Susan Reardon

Experiencia fantástica: Maintenance responded quickly and scheduled a time efficiently. Kyle arrived and completed the work promptly. He was knowledgeable and communicative throughout the process, being very helpful. I highly recommend him.

Experiencia fantástica: I needed a new bathroom sink put in… Bonnie and Doreen are always on top of things for the tenants! They got someone right out to me the next day, which was Kyle!!! Kyle was Very nice an respectful he did the job quick an easy!!! Thank you for being so helpful! Definitely 10/10 for Kyle Andrews!! The sink came out beautifully!!!! Thanks Bonnie a Doreen!!!

Experiencia fantástica: Armando is the best - so responsive when asked for help.

Experiencia fantástica: Contacted R&R for a leaking kitchen faucet in the afternoon. Bright and early Kyle arrived, diagnosed a split hose. Kyle advised what to Obtain to replace. Ordered the new faucet from HD. Arrived today and Kyle retuned to install. Careful and positive resulting in everything working . Kyle did an excellent job.

Experiencia fantástica: Kyle was very friendly and professional. He arrived in the time window given to me and replaced a facet efficiently. He also assisted on another minor issue

Experiencia fantástica: Kyle has been super helpful! Answered all kinds of questions and maintenanced our hot water heater, toilet and thermostat. We are very impressed with his knowledge and willingness to share! Thank you!!

Experiencia fantástica: Adam has been very attentive and responsive. Positive Experience.

Experiencia fantástica: R&R realty oversees my complex they are excellent!!! I had a problem they were very prompt sent one of their employees out his name Kyle very knowledgeable fast clean worker !!! Very professional a true example of what an employee should be !! He fixed the problem with fast follow up ! Would highly recommend this company

Experiencia fantástica: Excellent work and craftsmanship. Cleaned up everything, too. High recommend.

Experiencia fantástica: April responded quickly and thoroughly to all issues I've taken up with her. Thanks, April. I appreciated your help greatly!

Experiencia fantástica: Responsive to all inquiries, prompt service and pleasant interactions for our recent transaction.

Experiencia fantástica: R & R Realty Management, LLC continues to impress me with their high level of communication!! Thank You R & R

Experiencia fantástica: R+R has been our condo property management for 1 year now. What a breath of fresh air from are previous company. Its great to have someone accessible and that follows up on tasks. Property management is a challenging job for sure, but having a solutions oriented mindset allows R+R to be a step above the rest.

Experiencia negativa: They manage our condo association. Have to call back multiple times because they won't call you back. They will tell you everything you want to hear and nothing ever gets done. I would not deal with them if I had the choice.

Experiencia negativa: ETA RECENTLY: They've been charging me for the store below where I lived’s electric/gas bill for my entire residence and as long as they could get away with after. Lied to me about the meter number and screwed me. They tanked my credit doing this and racked up thousands that I “owe”. Upon calling calmly, they REFUSE to call the utilities company and clarify/rectify unit numbers and continually bully and hang up on me. It is sickening how much they have driven my mental health into the ground, and how illegally and unethically they operate. DO NOT RENT ON MAIN ST WEBSTER. I will be providing a longer review when my health allows. This company completely devalued me as a human and did not address the many extreme concerns I had for safety to the point that I developed severe PTSD. They gaslit me about the law of quiet enjoyment, acting as if it did not exist. They ignored my phone calls to a supervisor over MONTHS (he was always “on vacation”, making excuses over and over and over. I had to call police 7+ due to the neighbors upstairs and their domestic violence situation, worried the woman might die, and she did 2 weeks after I moved out. As well as dealers attempting to break into the building. More than one resident died at my 3 unit location in the last 9 months. The landlord does not care and this company enables her. They do not care about anything but your money and get involved with shady property owners. They remind me of my abusive ex boyfriend in their communication. Avoid at all costs, it will take me years to recover from that living situation. They do not have a single ounce of compassion or investment in their tenants’ wellbeing.

Experiencia fantástica: Great company to work with. I’m very happy with the service and friendliness.

Experiencia fantástica: Great work and timely

Experiencia negativa: This company is so bad. I wasted my time with them. So bad

Experiencia fantástica: Every time I have ever needed to contact R&R Management Co, whether it be to ask a question, or with a concern, Heidi, has always answered my email within a few hours, and always in a helpful way. Thank you

Experiencia fantástica: Our property manager is spot on with communication and foresight into potential issues and always has a resolution in mind. R&R is doing well by The Shire...

Experiencia negativa: I thought the last place was bad, this place is terrible. If I could give 0 stars I would, this company sent an email to the entire Condo Association telling everyone they need to give at least $2000 plus depending on the size of your condo for new roofs and you have a month to do so mind you the shortest month of the year, also to add they raised our monthly payment $120 a month once they took over. Poorly managed, they’ll put tenants way beyond debt, never mind churning a profit they’re going to make people homeless. I’m not surprised to see people selling their homes every week. On top of that they threaten people to fine them for putting fliers up, which has always been legal. If you’re looking for a place to run your Association I would run full sprint the other way!

Experiencia negativa: Rented from this company for almost 6 years with my three children. Left the place spotless when I moved out. I had taken down glass shower doors that were in the bathroom because they kept getting stuck when my kids would take showers and stored them in the basement. I had a flood in the basement spring of 2019 a water tank blew ruined my belongings and those shower doors got rusted and moldy as well so I threw them away they were no good. I am not receiving a security deposit now because of this and some blinds that were broken from wear and tear and to top it off they charged me for leaving brand new light bulbs a few cleaning supplies and furniture markers that were all left in a draw. The house was left spotless I never in my lifetime ever had an issue with renting from anyone else before and always received my security deposit back. I will never give this company my business ever again!

Experiencia fantástica: Fantastic, freaky fast & friendly responses..

Experiencia fantástica: R&R Realty really takes care of business and are great to work with.

Experiencia fantástica: Always great service

Experiencia fantástica: Great Service!

Experiencia fantástica: R&R noticed and quickly assessed a lease violation by a tenant and notified the Landlord. This was a result of R&R's regularly scheduled site inspections. I appreciate the responsiveness to ensure this problem could be immediately addressed.

Experiencia fantástica: Pleasure to work with!

Experiencia fantástica: R & R Realty Management, LLC has been very effective in managing our condo complex in Whitinsville. We have been living here for almost 7 years and they continue to provide us with excellent service. Our condo fees have only increased by $15 during that time. We appreciate their fiscal responsibility.

Experiencia fantástica: Worked with Randy who was professional and answered all the questions I had about the property right away. We were at peace knowing our property was in good hands despite living overseas. In our experience R&R has been good to work with.

Experiencia fantástica: Had difficulty getting an application completed. Doreen was absolutely helpful. We got it done, it was a jumble of difficulty as a mobile & even computer user. The application process needs to be improved. R & R personel are responsive.

Experiencia fantástica: Communication is key. I found R&R to be very quick in responding to questions and any problems that arise.

Experiencia negativa: Not a reputable company, lied to from the beginng

Experiencia fantástica: R&R is top notch. We have been with them now in Webster on Market Street for a while and they have proven themselves reliable, hardworking, responsive, and they do superior work and are also very professional. We love Randy Devries he really gets things done and so does his Maintenance Supervisor Dave Mitchell and his team. The whole team is great and we're blessed to have them!! We highly recommend them and you're lucky if you get to live in one of their properties they manage!!!! 5 stars!!!!

Experiencia fantástica: They managed the property I rented for 6 years and I never had one bad experience with them . Maint always came asap and did a good job and interactions with the office were always pleasant and problems addressed

Experiencia negativa: Terrible!!!

Experiencia negativa: After renting a place through this company, I highly recommend to not make the same mistake. They have done many unnecessary repairs sending me high bills without previous consultation. It seems to me they have their own expensive handy man in need of work at the owners expense without previous notification.