Clifton Management & Rentals/Clifton Properties

Experiencia fantástica: The ladies at Clifton Mgmt are so friendly and courteous. Recommend to everyone!

Experiencia fantástica: Great property management firm. Friendly staff always willing to help.

Experiencia fantástica: I have worked with Clifton management for over 20 years but as a renter and most recently as a seller of a property. They have always been attentive to my wants and needs and are excellent when it comes to communication on all ends. I can’t thank them enough for always treating me like more than just a client. I live in another state and had no issues or concerns when from beginning to end in listing and selling my property with them. The whole staff has been great I can’t thank them enough for everything they have done for me and my family! I definitely recommend using their services for your home needs.

Experiencia fantástica: I rented a home from Clifton properties for 4 years. Janis and Happi were always very helpful with anything I needed. Work orders were always done the next day, if not the day of. I appreciated that Happi communicated with me when there were things the homeowners needed. They do have bi-annual inspections but the inspector was never invasive and was always very respectful of both my space and time. I would recommend renting from Clifton properties if you are in need of a rental in Havelock.

Experiencia fantástica: Professional, kind, quick to reply and reliable.

Experiencia fantástica: Happiness is extremely responsive, helpful, and great to work with. I would absolutely work with her again in the future!

Experiencia fantástica: Our experience with Clifton was excellent. They were communicative, prompt and worked with us. I would definitely recommend them.

Experiencia positiva: My clients used this as their rental for their wedding! It was an awesome spot, close to the water and in walking distance of downtown. The only negative keeping it from five stars is the lack of free parking. My guests were able to nab some of the free spots but if you have a group it’s best to use the all day parking garage roughly .5 miles away that the over 10 an hour parking spots nearby.

Experiencia fantástica: Highly recommend Clifton for property management and especially realtor representation for buying and selling properties! I utilized them for over 3 years to manage my rental property, and I never had to worry about anything. Communication was great and all of the paperwork I needed throughout the years was provided on time. The sale of my rental property with them representing me was very easy; all I needed to do was check my email and sign documents, the rest of the labor was all handled for me. Fantastic team!

Experiencia fantástica: As a former tenant of Clifton I want to address a few issues with a review that referred to my family’s time in a home. 1. We always were treated as human beings not coddled. We were late on payments but, always kept them informed. We were doing great until our child went blind in one eye and lead to several appointments at Duke hours away and I had to leave my job. Now that we have a diagnosis of Neurofibromatosis 2. I know it’s not an excuse but; they were always paid again and informed. 2. In a review it says it took over a month for us to receive a dryer which, I don’t recall being that long. They first tried to fix, cleaned the air ducts, and then replaced after getting permission from homeowner. 3. Happi did help us since, one she knew our situation and two it was right before the holidays. 4. When COVID was going on of course no one was going into houses to inspect them. I wouldn’t have let some stranger in my home, mask or not. Happi was stern and yes personable but, she has to be! Now that our child is stable we never have had an issue just had to get through hard times first. Obviously the homeowners who evicted us during this time cared more about money than people. I’d highly recommend Clifton and Happi.

Experiencia negativa: This review is mostly for property owners. TLDR: Turn away now. This company does NOT communicate with owners and has no interest in seeing your investment grow. Clifton Management (CMR) has lauded itself for being in “new hands” with new ownership of Happi Clifton and her husband while also being a 25+ year company. In a letter in 2019 to property owners, they stated, “95% of the issues posted on Google are not “Clifton” issues at all.” We greatly disagree with this statement. My husband signed a PMA with CMR when we moved out to 29 Palms in 2014. Our hurricane/roof problem aside (Florence was a beast), here’s how CMR fails every.single.time: 1. Communication: Imagine having a new tenant but not knowing! This is only one instance of a simple lack of communication, but we can list multiple times over the 8+ years where CMR failed to communicate about needed repairs, problems with tenants, or something as ordinary as having a new tenant. 2. Marketing: During the initial PMA with CMR in 2014, only nine low-quality pictures were taken. In the 8 years under their management, new photos were never taken. In 2020 they even charged a $45 advertising fee but failed to advertise on other websites. 3. Investment Growth: As property owners, we want our tenants to enjoy their space. Clifton’s owners claim to be in the property management business but fail to communicate to their owners how improvements can attract the best tenants. 4. Response Time: Their response time to the needs of the home/tenant seemed very slow. An example from 2021: Tenant requested urgent assistance with a dryer issue on 27 May. Maintenance arrived to fix one part of the issue on 11 June. The second part of the issue was resolved on 22 June. The tenant couldn’t use their dryer for nearly a month. 5. Statements: Owner statements were infrequent and confusing. In the first half of 2022, no statements were sent. I discovered that, on average, two monthly owner statements were missing every calendar year. 6. Tenant Management: Tenants are coddled, as another reviewer wrote. When we had a tenant that was consistently late with their rent payment, CMR raked in $60 late fees as we were left wondering when (thankfully not if) we would get rent. Discussions about not renewing the lease with this particular tenant were made very difficult by Happi, who took a very emotional approach to the business arrangement. Rather than supporting our decision to end the lease after over a year of inconsistent and late rent, she would harp on what an unfortunate situation the tenant was in and how we should “give them a break”. 7. Understanding of Contract Law: The number one tenant rule is to pay your rent on time. When is the rent due? It states within the landlord-tenant agreement that rent is due on or before the first of every month. CMR is under a warped understanding that rent isn’t late until a late fee is applied, which under North Carolina law is five days late. When considering lease renewals, property owners should be notified how often a tenant did not pay on or before the first of the month (the due date). 8. Inspections: They only conducted 5 non-hurricane-related inspections in 8+ years. Bi-annual inspections were supposed to total 16 during our PMA. Do you want to know how your property is doing? CMR believes no news is good news, so don’t expect your inspection reports. 9. Income: We had to ask for our owners' disbursements twice in 2022. Having to ask for your money even once is yet another negative for this company. Property owners, please take time to read these words of warning. My husband spent the first four years suffering in silence (and looking unsuccessfully for another property management company). When I attempted to help him with the communication issues that had bothered him for years, I was made to sound new to the problems and miseducated despite being an observer of the whole partnership since 2014. We are both very happy to have found another property management company, even from halfway across the world. We suggest you do the same.

Experiencia fantástica: They worked with us on certain things necessary to properly move in knowing our situation and the communication and organization is 10/10. Happiness and Janis are very kind and helpful. If you're looking for a place, definitely check them out and see what is available.

Experiencia fantástica: We are in the process of becoming tenants at a Clifton property, and they have been great through the whole process so far, being very thorough with communication and making sure everyone has the information needed on both sides. The property we are moving into seems well-managed and we are looking forward to moving in!

Experiencia fantástica: Clifton Management has been wonderful to work with, absolutely love all the lady who work there! Janis was super helpful, patient, and kind with helping me get my first apartment, went above and beyond will absolutely be returning for years to come!!

Experiencia fantástica: Clifton Management is one of best companies to rent from..... I was with them for almost nine years, I'm back with them again and hope it's more than 9 this time....

Experiencia fantástica: Clifton properties has been an excellent company to work with! We found a great property that we love and have been very satisfied with the whole process. We love the house we rent and everyone we worked with was extremely helpful!

Experiencia fantástica: I currently Live in a home that is managed by Clifton management. The staff is always helpful and able to answer all my questions. Thank you for all you do.

Experiencia fantástica: Clifton Management is by far the best Management company to deal with. From start to present nothing but professionalism and any work orders are handle very fast. Thank you again Clifton Management for being you

Experiencia fantástica: We’ve had a wonderful experience with Clifton serving as our property management company for our home while we have been overseas. They’ve been easy to contact and very helpful as the liaison between ourselves and our tenants. They also did an amazing job assisting us when we initially put our home on the rental market; and found the perfect tenants for us! Would highly recommend!

Experiencia fantástica: Happi found our wants and needs and helped us all the way to find the right house for us. Buying a house out of state was unnerving but she helped us all the way. I couldn’t have asked for a more experience or knowledgeable Realator

Experiencia fantástica: We are currently using Clifton Properties for help in looking for our dream property on the water in Carteret County. They have been diligent in sending us new properties as they are listed! They have even made additional suggestions/new ideas that we hadn’t thought of for us to consider! I feel they go above and beyond on providing great service and working hard for their clients! They also have great communication and quick response times! If I have any questions, they are happy to research and find the answers for us! I would highly recommend them for all of your property needs!

Experiencia fantástica: We have been connected with CMR for almost 12 years now. All of the team has been so nice to work with. Their friendliness and compassion for their clients is very refreshing.

Experiencia fantástica: We have been renting a couple years and we really enjoy this rental company,. They’re quick to fix Any problems around the house that arise, and they’re all very friendly.. we love Ms.Janis! :)

Experiencia fantástica: Clifton management continues to provide an excellent services to myself and my investment.

Experiencia fantástica: I recommend Clifton Management & Rentals. The owner and staff are lovely and professional and very helpful in providing a rental home. When you make a request they listen and have been a pleasure to work with. Thank you!!!

Experiencia fantástica: Clifton property management is a great company. I have rented a property from them for a year now. Their staff is always helpful and prompt to reply on any issues that need attention. Happi, Janis and the rest of the staff have been nothing but professional and friendly. Thanks guys!

Experiencia fantástica: Clifton has been managing our property for nearly 19 years. The staff is always helpful and are prompt to inform/reply on issues that may need attention at my rental. They work hard to ensure my property is on the market for a short amount of time.

Experiencia fantástica: We have used Happi and her team for 19 years! In that time we have only had the property empty for a total of 3 months. Over the years I have recommended many friends to them for their rental needs or property management needs. I have never heard a negative report about them. I highly, highly recommend them.

Experiencia negativa: Only good thing about Clifton Management is their website. Owners be careful.

Experiencia fantástica: Happi and her team took great care of our home over the last four years, and once we were ready to sell, did a fantastic job as our real estate agent. She ensured everything was refreshed, from paint to flooring, and took care of all the little details. The communication was perfect, especially since I am not in the area anymore, and she always responded in a very timely manner. I definitely recommend anyone that is looking for a house to rent, sell, or buy to reach out to her. You won't be disappointed!

Experiencia fantástica: Happi and her team are incredible, they made what was a very stressful event of selling our home a very easy and smooth transition. They where able to make all required repairs with ease and answered every question I had. They made our old House beautiful and I’m glad we used Clifton Management & Rentals. I highly recommend you use them. Thank you so much Happi!!!

Experiencia fantástica: I've seen how much Happi Clifton cares about not only the properties she manages, She cares about the tenants she is renting properties to as well.

Experiencia negativa: An unprofessional property management company that coddles renters and neglects owners. Every property they manage in my neighborhood looks awful. Lawns not mowed, renters parking all over lawns; etc. I have even used them in the past and was completely dissatisfied. Be aware they rarely conduct inspections leaving your homes at the mercy of some destructive renters. They are all about making money. I do not recommend.

Experiencia fantástica: Love This company. Cheerful well kept properties. Highly recommend!!

Experiencia negativa: You gotta put a application for the rental you view so your credit is getting touched. All for viewing the rental you do like.

Experiencia fantástica: I have rented two years from Clifton and Janis has always been quick on maintenance requests for me. I would recommend them to anyone moving into the area!

Experiencia fantástica: I have rented 2 properties from Clifton and I am quiet pleased with the staff and the way any concerns or issues are handled with the unit. The staff are friendly and really work hard to make sure the needs of the tenant are met. Both units were extra clean, in great neighborhoods, and reasonably priced. I would definitely go with this company again and again.

Experiencia fantástica: Clifton's staff is friendly and willing to help you find a rental property. Happi Clifton takes time make sure your needs are met. We rented from 2018-2019 and we were treated fine. The portal app login is nice so you can manage payments and submit work request tickets. Always note, you cannot blame the management and staff for things the homeowner refuses to repair or replace.

Experiencia fantástica: Clifton Management helped my military friends get their own place. They were looking everywhere but they stumbled upon Clifton. They were very professional and were so nice to them. They took their time and made sure everything was taken care of, whenever they needed help with anything the office was always there with open arms. Thank you Clifton Management. :)

Experiencia fantástica: Sweet people

Experiencia negativa: Don’t rent here I was charged for my dog “chewing the carpet” even after they were told by a professional that the carpet lifted to due it’s poor quality and age. I was charged to replace screens on the windows after a hurricane that we told the home owner and the rental company about. We were charged to replace blinds even though we replaced the one blind that we broke. I have proof that the bushes were all cut yet I was charged for them to cut them again. I replaced all light bulbs and submitted a proof for all of the light bulbs and batteries that I bought and was charged. They were looking for every little thing to charge me with even though I had proof for everything.

Experiencia negativa: I used Clifton to manage my property for years and they did not manage the property well. Horrible communication and inspections were not done . The last renter who they approved to rent our home destroyed it . We are military and would never recommend this company. If you are military and stationed away, or just not local and not able to double check behind them you will be in trouble . We had thousands of dollars worth of damage done to our property due to lack of checking and managing our property correctly . We kicked the renter out and terminated our contract with Clifton. Don’t take the risk , get a friend or relative to manage your property or manage it yourself and save your money and the headache ......In response to your comment.....Typical response from cmr, long and irrelevant. I handed off my clean, practically brand new house to your company. cmr handed it back with termite and rodent infestation, disgusting interior and about 6 loads of garbage that we had to dispose of. I’m surprised with all the military and LE in your family that you don’t understand responsibility. Learn how to accept it. You failed at managing my property. To show you how it’s done, I’ll take responsibility for trusting that you would manage my property like it was you own.

Experiencia fantástica: My wife and I have used Clifton as our property manager for almost 10 years now and we couldn't be happier. They do quarterly inspections, they're always available to take our calls and answer our questions, plus the ladies in the office are some of the nicest people you'll ever meet (Happi, Arlene, Janis, Dottie, Angela, and Elena). They're all so great I had to mention them by name! Anytime there's been an issue with the house they've always been very responsive. This past summer when the a/c sprung a leak, they caught it early before it ruined the entire floor. I've never had any issues with them taking care of maintenance and they've even gone out to meet the service provider when the house was vacant. You won't find nicer people or a better company to manage your property. Even though I've retired and moved out of state, I still recommend them to Marines I know looking to rent or rent out their house in the area, and I've never had any complaints!

Experiencia negativa: Horrible ! No communication and they need to lose the word “ management “ in their name - no management going on with our home . We are military and my husband bought his home when he was young and then turned it over to Clifton when he moved out of the area . They have not done any inspections in 6 years - renters destroyed our property and we have termites . I honestly can’t even give them one star - but zero stars or negative stars are not an option on review !! DO NOT use this company - just manage it yourself or find another place . We are so upset .

Experiencia fantástica: Great company mashes you feel like family

Experiencia fantástica: Best place ever to rent a home from. The ladies that work there are a riot and made the entire experience so simple

Experiencia negativa: I would give 0 stars but that's not an option. I have been renting through them for almost 2 years and I have never been happy with them. Last summer one of the toilets upstairs flooded and caused water damage to the downstairs ceiling. I told them about it. A few days later, my A/C went out. I told them about that as well. They did nothing to fix it and eventually BLACK MOLD started growing on my ceiling!!! I put in multiple maintenance requests but all they ever did was told me to clean it. It had been almost a month before they actually went in and replaced the ceiling and A/C. The only reason they did was because I threatened to sue them. One of the women who works at the front desk, Janet or Janice or whatever, is extremely rude. She should NOT be working in any sort of customer service position. She continuously calls me "hun" after I repeatedly ask her not to. I could go on and on about the awful experiences I've had with this business. Just please do not rent from these people! The only reason I stayed so long is because I love the house I live in. I honesty don't want to move out but I'm so sick of this company.

Experiencia negativa: I had a terrible experience here just trying to get a house we told them our budget and the would not stop trying to get us to spend more than we wanted. After we looked at a house we liked we put our application in and paid the 60 fee (30 dollars a lease holder) then went in the follow day to find out they already gave someone a lease the day we looked at it without telling us and waisted 60 dollars on a house they knew we couldn't have. I do not recommend this place to anyone.