Revelation Community Management
Revelation Community Management (RCM) es una empresa líder en gestión de propiedades dedicada a elevar la experiencia de vida de las comunidades residenciales en Carolina del Norte y Carolina del Sur. Fundada con la convicción de que las comunidades merecen un cuidado excepcional, RCM ofrece un enfoque consultivo y de "guante blanco" que trasciende las tareas administrativas estándar. La empresa cuenta con un equipo altamente capacitado, centrado en el cliente y compuesto por Gerentes de Propiedades Certificados, comprometidos con la transparencia, la integridad y la profesionalidad en cada interacción.
El proceso de consultoría de 5 pasos único de RCM asegura que cada comunidad reciba una estrategia de gestión personalizada. Desde evaluaciones iniciales y reuniones in situ hasta propuestas a medida, RCM trabaja estrechamente con las juntas directivas para abordar desafíos específicos y objetivos. Este apoyo personalizado empodera a las juntas para tomar decisiones informadas mientras mantienen un entorno comunitario próspero.
La empresa se distingue por una gama de servicios premium diseñados para la eficiencia y la satisfacción de los residentes. Las características clave incluyen un Portal de Residentes de Fácil Uso para el acceso sin problemas a documentos y solicitudes de mantenimiento, Revisiones Frecuentes de Salud Financiera para garantizar la estabilidad fiscal, y Soporte de Mantenimiento de Clase Mundial a través de una red de proveedores verificados. RCM también garantiza una comunicación responsable, prometiendo actualizaciones en un día hábil, y ofrece Soporte de Emergencia 24/7 para problemas urgentes.
Con un enfoque en la construcción comunitaria, la transparencia financiera y el cumplimiento riguroso, Revelation Community Management ha recibido el alto elogio de presidentes de junta y propietarios por igual. Los testimonios destacan su capacidad para manejar transiciones complejas con una interrupción mínima, su profundo conocimiento de las operaciones de las asociaciones de propietarios (HOA) y su espíritu colaborativo. Ya sea gestionando vecindarios históricos o desarrollos modernos, RCM ofrece los servicios de gestión elitistas necesarios para preservar el valor de las propiedades y mejorar la calidad de vida de todos los residentes.
Horario de apertura
- Domingo: (closed)
- Lunes: 9h-17h
- Martes: 9h-17h
- Miércoles: 9h-17h
- Jueves: 9h-17h
- Viernes: 9h-12h
- Sábado: (closed)
Nuestro comentario desde ImmoNetwork sobre Revelation Community Management:
Un Enfoque Consultivo para la Gestión Comunitaria
Revelation Community Management (RCM) se distingue por su metodología consultiva exclusiva de "servicio de lujo" que va más allá de las tareas administrativas estándar. En lugar de limitarse a hacer cumplir normas, el equipo colabora estrechamente con las Juntas Directivas para desarrollar estrategias personalizadas que abordan los desafíos específicos de cada comunidad. Los clientes resaltan frecuentemente la capacidad de la firma para guiar a las asociaciones a través de transiciones complejas y recuperaciones financieras con interrupciones mínimas. Este enfoque de asociación proactiva empodera a los miembros de la junta para tomar decisiones informadas, garantizando al mismo tiempo la prosperidad a largo plazo y la protección del valor de las propiedades.
Expertise y Supervisión Financiera Estratégica
Una de las principales fortalezas de RCM es su profunda experiencia en las operaciones de las asociaciones de propietarios (HOA), el cumplimiento legal y la gestión financiera. Los propietarios y miembros de la junta elogiaron consistentemente la habilidad del equipo para navegar documentos normativos intrincados y requisitos regulatorios. Las reseñas citan casos en los que RCM ayudó a las asociaciones a duplicar sus reservas financieras, asegurar seguros competitivos e implementar prácticas contables robustas. El compromiso de la firma con la transparencia se evidencia en sus revisiones regulares de salud financiera y reportes puntuales, brindando a las juntas la confianza de que la base fiscal de su comunidad es sólida.
Staff Dedicado y Comunicación Responsiva
Aunque la empresa enfatiza el soporte digital 24/7, es la dedicación personal de miembros específicos del equipo lo que realmente conecta con los clientes. Los miembros de la junta elogian frecuentemente a profesionales como Cassandra Dickson, Marissa Harris y Robin por su excepcional capacidad de respuesta y conocimiento técnico. Estos gestores son descritos como accesibles, expertos y genuinamente interesados en el éxito de las comunidades que sirven. Su capacidad para explicar conceptos legales y financieros complejos en términos claros se ha citado como un factor clave para reducir la carga de las juntas voluntarias y mejorar la gobernanza comunitaria general.
Servicios Integrales a Residentes y Soporte
RCM ofrece una serie de servicios diseñados para mejorar la experiencia diaria de vida de los residentes. Las características clave incluyen un portal en línea fácil de usar para el acceso fluido a documentos y solicitudes de mantenimiento, junto con soporte de mantenimiento de clase mundial a través de una red de proveedores verificados. La empresa también brinda asistencia de emergencia y asegura que las solicitudes arquitectónicas y los problemas de cumplimiento se manejen con equidad y coherencia. Este enfoque integral garantiza tanto la apariencia física de la comunidad como la eficiencia de los procesos administrativos, fomentando un entorno positivo para todos los propietarios.
Revelation Community Management: Opiniones
Las opiniones son de sus autores. No verificamos que quien las escribe haya sido cliente.
Opiniones en Google
4,2 de 5 sobre 61 opiniones
Experiencia negativa: I contacted "customer service," to inquire when the community dumpster would be replaced for my community (which I provided the name of and my address so they could confirm the information they gave me). "Starla," told me then that it was *my* job to contact the waste company and get the dumpster replaced and to pay the fee to have it replaced. I told her that no, that is Revelation's job as the dumpster, pool, lawn care, and exterior of the community I live in has multiple units and is not a normal neighborhood. She continued to argue with me that Revelation's only job is to "handle the paperwork." I had to ask for a manager, multiple times. Finally she had a manager came on the line and told me that she would need to speak to the community manager. When I asked to speak to the community manager, she refused to let me speak to her after I confirmed that it was still Cassandra Dickson. This is not the first time I've had this issue with this company. The amount of money that I pay and get poor service like this and poor response when I had damage to the exterior of my house is ridiculous.
Stephanie,
We apologize for the misunderstanding during your initial call. Our support team understood that you were referring to a personal trash container rather than the community dumpster, which resulted in the incorrect guidance being provided.
Your Community Manager was assisting another customer at the time of your call and contacted you directly via email as soon as she became available. In that communication, she apologized for the misunderstanding, clarified what had occurred, confirmed that you are not responsible for contacting the waste provider regarding the community dumpster, and provided the community’s regular dumpster service schedule.
We understand that misunderstandings can be frustrating and appreciate the opportunity to clarify the information promptly. Our team remains available to assist with community-related matters as needed.
Experiencia fantástica: Revelation Community Management contracted with the Bluff Villas Condominium Association in Lake Wylie, South Carolina a few months before I was elected President. During the two years I served as president I work closely with the property manager turning around the inherited financial and insurance challenges. Under RCM, they guided the board in finding new insurance and we were able to more than double our reserve. I found RCM to be highly effective and very knowledgeable of the business and administrative practices of HOAs. Their commitment to our property was outstanding and commendable. I highly recommend RCM.
Thank you so much for your thoughtful 5-star review and recommendation! It was truly a pleasure partnering with you.
We are grateful for the opportunity to have worked alongside you and the Board to address the Association's financial and insurance challenges while helping build a stronger foundation for the future. Your leadership and dedication played an important role in those accomplishments, and we sincerely appreciate the trust you placed in our team.
Thank you again for your kind words and support!
Experiencia fantástica: Easy to work with
Thank you for your 5-star review! We're so glad to hear you found our team easy to work with. We truly appreciate your kind feedback and look forward to continuing to work together.
Experiencia negativa: This company is so negligent it doesn't even deserve 1 star. They consistently ignore emails, refuse to answer issues addressed in emails, and act like they are your authority when in fact you pay for their service (forcibly via HOA). Over the last 10 years we have suspected them of falsifying financial records and skimming money off of our community's savings. They are rude in meetings and will tell property owners to be quiet or insinuate that they don't know what they're talking about. The elitist and sketchy attitude of the employees is disgusting. Do not use this company. I know people in other neighborhoods who are also stuck with RCM and they all hate them. Edit: They are responding to one particular issue here (leaving out lots of details) and I am speaking to 10 years of recurring issues with this company. For the today's correspondence, they have not answered all emails or provided "all information they have". For this one issue out of many over the last 10 years, they refuse to notify property owners of criminal activity going on by renters. They've insisted they can't forward my email to the rental manager because of privacy, however they have no issue sharing it with the entire world on google. They are refusing to remove this information are using it as leverage to make me remove my honest review. That speaks mounds to their lack of ethics. Nothing I have said is unfactual. In regards to financials - I said we've suspected and that is factual. When it has been inquired about you've refused to provide documentation and we've been unable to investigate it without proper authority. Audit results have never been provided to homeowners and when we've asked about access to detailed financial records we've been refused. You've only granted access to detailed records to board members, who have previously been on the side of not forcing you to be transparent. Reserve studies have not addressed the suspicions and questions previously asked about our accounts. These questions are always brushed over and ignored at meetings. Hence, it is factual that we suspect you. You can't ensure what you're doing is in line with governing documents because you haven't READ the documents - as admitted by your team at the last meeting when they called me (who HAS read the documents) a liar. Don't insinuate that i'm lying when I'm not. I have countless emails over the last 10 years supporting my opinion of this subpar company. I hope their response here illustrates exactly what I'm saying. update 7.22 This company continues to ignore the facts about this debate. They have argued to the state they have not done what they did in fact do in regards to publishing my name and street address. They continue to assert that my review is only speaking to one conversation when I have stated repeatedly that it is a review of TEN YEARS of experience. They have no moral compass about privacy. In another turn of events, the owner seems to have married our ex HOA president, that took us years to get removed from the board....seems like a convenient relationship no? No wonder their contract kept getting renewed.
We understand that you are frustrated and respect your right to share your opinion. However, we disagree with several factual assertions made in this review.
Our team has responded to your multiple emails today, provided all information available to us, and ensured that the Board of Directors is aware of your concerns. That correspondence can be found here: https://drive.google.com/file/d/1gPggTAHtKIlPsWLQ7biTU8zL87QjsF2E/view?usp=sharing. As the management company, we act at the direction of the Board and have shared your concerns with them for their consideration.
We take concerns regarding our financial management and customer service seriously. RCM has never falsified financial records or skimmed association funds, and we strongly dispute those allegations. Our financial records are maintained in accordance with standard accounting practices and are subject to review by each association's Board of Directors. In addition, the Association's financial records are independently reviewed through regular audits performed by a licensed accounting firm, and those audit results are shared with the community. During RCM's management of the Association, those audits have never identified any impropriety, falsification of records, or misappropriation of Association funds.
We expect public statements regarding our company to be truthful and supported by facts.
While we recognize that not every interaction results in agreement, we remain committed to providing professional management services and encourage any homeowner with concerns to continue working through the appropriate channels so they can be addressed in accordance with the Association's governing documents and established processes.
Experiencia fantástica: I have worked with RCM management as an HOA board member for about 10 years and they have been amazing to work with. They provide great support for our board and community, respond quickly and help us navigate through difficult situations. I would highly recommend RCM as a Management company.
Thank you so much for your thoughtful review and for placing your trust in Revelation Community Management over the past 10 years. It has truly been a privilege to partner with you and your fellow Board members in serving your community.
We appreciate your kind words about our responsiveness and support. We understand that community management often involves navigating complex situations, and we're committed to providing guidance, clear communication, and dependable service every step of the way.
Thank you again for your recommendation and for your continued partnership. We look forward to working together for many years to come!
Experiencia fantástica: Courtney was wonderful to work with on a recent project we did!
Thank you for your kind review! We are delighted to hear that Courtney provided such a positive experience while working with you on your project.
Courtney is a valued member of our team, and we appreciate you taking the time to recognize her dedication and professionalism.
We greatly appreciate your recommendation and look forward to the opportunity to work with you again in the future!
Experiencia fantástica: As a board president, I have worked with several HOA management companies over the years, and I can confidently say that Robin, Cassandra and the entire team at RCM stands out for their professionalism, expertise, and commitment to excellence. From the very beginning, they demonstrated an exceptional understanding of community association management and quickly became a trusted partner to our Board. One of the most impressive aspects of their service was how seamlessly they guided us through a complex management transition. What could have been a stressful and disruptive process was handled with remarkable organization, communication, and attention to detail. They developed a clear transition plan, kept the Board informed every step of the way, went out of their way to assist, and ensured that residents experienced minimal disruption. Their knowledge of HOA operations, governing documents, financial management, vendor relations, and compliance requirements has been invaluable. They are proactive, responsive, and consistently thorough in addressing issues before they become problems. The Board appreciates their ability to provide thoughtful recommendations while respecting our role in decision-making. What truly sets them apart is their collaborative approach. They work exceptionally well with the Board, listen carefully to concerns, and provide practical solutions backed by experience and sound judgment. Their professionalism, transparency, and dedication have significantly improved the efficiency of our community’s operations. I highly recommend RCM to any association seeking a knowledgeable, detail-oriented, and reliable management partner. Their expertise made a complicated transition feel manageable, and their continued support has been instrumental in helping our community thrive.
Thank you for your thoughtful review and kind words.
We truly appreciate the trust that you and your Board have placed in our team. Successfully guiding communities through management transitions requires strong communication, organization, and collaboration, and we are grateful for the opportunity to serve your association during that process.
At RCM, we strive to provide proactive management, transparent communication, and practical guidance that supports Boards in making informed decisions regarding preserving and enhancing their communities. It is rewarding to know that our efforts have made a positive impact on your association's operations and overall success.
On behalf of Robin, Cassandra and the entire RCM team, thank you for your partnership and support. We look forward to continuing to work alongside your Board and serving your community for years to come!
Experiencia fantástica: I am pleased to recommend Cassandra Dickson, CMCA, AMS, and Revelation Community Management for their exceptional professionalism, expertise, and commitment to community association management. Cassandra consistently demonstrates a high level of integrity, responsiveness, and attention to detail in all aspects of HOA administration. Her extensive knowledge of community association operations, financial oversight, governance, and homeowner relations has proven invaluable in supporting effective board leadership and fostering well-managed communities. Throughout our interactions, Cassandra has exhibited outstanding communication skills, a collaborative approach to problem-solving, and a genuine dedication to serving both boards and homeowners. She approaches challenges with professionalism and fairness while maintaining a strong focus on compliance, transparency, and sound management practices. Revelation Community Management reflects the same commitment to excellence, providing dependable support and innovative solutions tailored to the needs of the communities they serve. I confidently recommend Cassandra Dickson and Revelation Community Management to any homeowners association seeking knowledgeable, ethical, and highly capable management professionals.
Thank you for your thoughtful recommendation and for taking the time to share your experience.
Cassandra is an invaluable member of the Revelation Community Management team, and we are incredibly proud of the professionalism, integrity, and dedication she brings to every community she serves. Her commitment to responsive communication, transparency, and strong board support reflects the values that guide our entire organization.
At Revelation Community Management, we believe successful community management is built on partnership, accountability, and a genuine commitment to helping boards and homeowners navigate challenges with confidence. We are grateful for the opportunity to serve our communities and appreciate your recognition of the work our team does every day.
Your kind words mean a great deal to Cassandra and all of us at RCM. Thank you for your trust and recommendation!
Experiencia fantástica: RCM has been excellent to work with. Our community is over 30 years old and had always been self-managed, so we needed a lot of help getting things in order — books, rules, guidelines, collections, communication, and just the overall structure of the community. Cassandra, Marissa, Robin, and everyone else we have worked with at RCM have been amazing. Cassandra especially has been a wealth of knowledge, and I fully trust her guidance. She has helped us navigate things the right way and has made the process much easier than it otherwise would have been. RCM has been a great partner for our Board and our community. They are professional, responsive, knowledgeable, and truly care about helping communities operate better. I would absolutely recommend them to any HOA or community looking for strong management support.
Thank you so much for your thoughtful review and for placing your trust in Revelation Community Management.
Transitioning from over 30 years of self-management is no small undertaking, and it has been a privilege to partner with your Board as you establish new processes, strengthen governance, and build a solid foundation for the future.
We are especially grateful for your kind words about Cassandra, Robin, and the rest of our team. We believe that successful community management starts with collaboration, education, and responsive communication, and we are proud to support boards as they navigate both everyday operations and long-term planning.
Your recognition of our professionalism, knowledge, and commitment means a great deal to all of us. We truly appreciate the opportunity to serve your community and look forward to continuing to work together for many years to come.
Thank you again for your recommendation and for allowing RCM to be part of your community's journey!
Experiencia negativa: This management company took over my neighborhood recently (Bryton Crossing), and while I had hopes, a walk around the neighborhood performed by me today revealed the following areas needing addressed: landscaping (dead grass, dead shrubs, broken shrubs, dead trees, patchy grass, etc. (some areas covered with just hay), ant hills, many weeds), broken glass in parking lots, abandoned cars that are tag-less, cars pulled up on unmarked spots including sidewalks and grass areas behind and around homes, broken sports equipment abandoned in sports fields, trash throughout, open septic and water access holes where covers have not been replaced for some time and broken basketball goals in the road. Yet, where is the “management” company and the HOA that you pay so much for? UPDATE 5/18/2026 PER REVELATIONS REQUEST "we would welcome you to revisit your review as these updates and improvements continue to take shape" 5/18/2026- Vehicles that are inoperative and tag-less are still on the property. No changes. The landscaping still unchanged as stated in my original posting throughout the neighborhood. The basketball goal broken and unpleasant to the eye causing the community to look untidy and unkept, still there. This management company's response to the above... "we don't know who owns the car, neither does the board." "The goal is not specifically listed in the CCRs therefore, nothing can be done." THIS COULD BE YOUR MANAGEMENT COMPANY-- PHOTOS AND VIDEOS WILL BE POSTED IN MY NEXT UPDATE.
Thank you for your feedback, Chera. We understand your concerns and appreciate you taking the time to share them.
Revelation Community Management assumed management of Bryton Crossing on February 1, 2026. At the start of our engagement, routine property inspections were not included in the scope of our services. However, we have since expanded our services to incorporate regular inspections. Through this process, we will be identifying and addressing covenant violations, as well as working to ensure that the community’s common areas are properly maintained.
With regard to landscaping, the Association is currently under contract with a landscaping vendor that was engaged by the developer prior to our involvement. Since taking over management, we have been actively working with both the Board and the vendor to establish a clear scope of work and service expectations, including maintenance standards and scheduling, to improve overall community appearance.
We also want to emphasize that homeowner communication is an important part of effective community management. We encourage residents to report concerns directly to our office so we can be made aware of issues in real time and take appropriate action.
We are committed to supporting the Board and improving the community, and we appreciate your patience as we continue to implement processes and enhancements following this transition. We hope this additional context is helpful, and we would welcome you to revisit your review as these updates and improvements continue to take shape.
Experiencia fantástica: We are thrilled with the service Revelation provides. Very helpful, easy to work with, and communicate with!
Thank you so much for your kind words. It truly means a lot to our team to hear that our efforts are making a positive difference. We really value the opportunity to work alongside your community and appreciate the trust you’ve placed in us. Thank you again for taking the time to share your experience!
Experiencia negativa: Revelation Community Management has limited customer service availability. In practice, this makes it difficult for residents to get timely assistance. For example, their office closes at 12:00 PM on Fridays, which significantly reduces access to support at the end of the week.
Thank you for sharing your feedback. Our office hours are structured to allow our team time to serve the communities we manage both in the office and out in the field. While our office closes at noon on Fridays, homeowners continue to have 24/7 access to their accounts, documents, and service requests through our online portal at www.my-RCM.com.
If you have a specific concern or need assistance, we would truly welcome the opportunity to help during our regular business hours. Please feel free to reach out through the portal or contact our office so we can better assist you. If we’re able to resolve your concern, we would be grateful if you would consider updating your review to reflect your experience.
Experiencia positiva: We've been trying to get the HOA to register us for over a month and we have called dozens of times. We finally got someone to promise we would receive an answer but she never called. Difficult to reach and just don't help clients navigate their internal processes. Update: after receiving this review we were called and finally were able to register. Changed the # of stars to 3 after they were helpful enough to get this finally sorted.
Valeria, thank you for taking the time to share your feedback. We are truly sorry that your first experience with Revelation Community Management was less than positive. We strive to communicate clearly and consistently, and we take reviews like this seriously as opportunities to improve our processes and service.
We would like to provide some context regarding this situation. Unfortunately, the issue originated because we did not receive the property deed or required closing funds from the closing attorney that handled your transaction. Without these items, we were not notified that the closing had occurred and were therefore unable to establish your account as a new owner in our system.
When you first contacted our office on December 16, 2025, we advised that the closing documents had not yet been received and explained that they were required to complete your account setup. At that time, we directed you to contact the closing attorney to ensure the necessary documentation was sent to our office. Over the following weeks, there were multiple phone and email communications between our team, your household, and multiple representatives from the closing attorney’s office until the deed was ultimately received this month.
Once the documentation was provided, we updated your ownership information, mailed your welcome letter and 2026 dues statement, and ensured your account was available for registration. When you emailed our office this week, we promptly responded attempting to get on a call to help you in registering for your portal. We are glad to see that as of yesterday, you were able to successfully register and submit payment through our system.
While our records do not reflect dozens of calls or unanswered emails, we recognize that the back-and-forth with the closing attorney required to resolve this situation was frustrating, and we regret the inconvenience it caused. We appreciate you bringing this to our attention and thank you for allowing us the opportunity to clarify and improve moving forward.
Experiencia fantástica: I had the pleasure of working with Cassandra on a recent project for one of the communities she manages, and the experience was outstanding from start to finish. Cassandra was professional, responsive, and detail-oriented, making the entire process smooth and efficient. She communicated clearly, coordinated everything seamlessly, and ensured that the project was completed without a hitch. I highly recommend Revelation Community Management and look forward to working with Cassandra again in the future!
Thank you so much for your thoughtful review! We’re delighted to hear that working with Cassandra made your experience such a smooth one. Her professionalism, responsiveness, and attention to detail are qualities we value deeply, and it’s wonderful to see those reflected in your project. We truly appreciate your recommendation and look forward to partnering with you again in the future!
Experiencia fantástica: I would like to thank Cassandra of RCM for the job she does. It is an impossible task to work within the company rules and meet the demands of the community. She juggles this ball well.
Thank you for your kind words and for recognizing Cassandra’s dedication! We truly appreciate the challenges that come with balancing community needs while upholding policies, and we’re grateful to have Cassandra on our team. Your support means a lot, and we’re committed to continuing to serve your community with care and professionalism.
— The RCM Team
Experiencia fantástica: Revelation Community Management has managed our HOA for the last 14 years and we absolutely love them. They provide all the services we need and help our board of directors enforce the bylaws/CCRs and have helped us tremendously with our collections. We are extremely pleased with how they respond and conduct their business with us. We can trust them to know the legalities the board needs to follow.
Debi, thank you so much for your kind review. We have greatly enjoyed working with you and your community and look forward to continuing on for many more years. If there is ever anything that we can do to improve your management experience, please don't hesitate to reach out to us!
Experiencia fantástica: We had made the transition from one company to Revelation and have not regretted it for a moment!! They have been hands on throughout our transition and I know we are in a better place as an organization. As a Board member, I would recommend them to anyone who wants the best for their homeowners!!
Susan, Thank you so much for your kind words and for sharing your positive experience! We are truly honored to have partnered with your community and are thrilled to hear that our efforts during the transition have made a meaningful difference. Supporting boards and homeowners is at the heart of what we do, and your trust and recommendation mean the world to us.
We look forward to continuing to work together to help your organization thrive. If there’s ever anything more we can do to support you, please don’t hesitate to let us know!
Experiencia fantástica: Ongoing process but so far, Cassandra has been so helpful and responsive. We are absolutely impressed by her ability to reign everything and everyone in as a new-to-us management company.
Thank you so much for taking the time to leave such a wonderful review about Cassandra! We’re thrilled to hear that she provided you with excellent service. We take great pride in our team, and it’s always gratifying to see our employees recognized for their hard work and dedication.
Your kind words mean a lot to us, and we’ll be sure to pass along your feedback to Cassandra. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Experiencia fantástica: As a board member I was on the board that hired Revelation community management after our previous management company could not get the job done( Vendors weren't getting paid, incorrect information was passed to homeowners, incorrect information was relayed to the board, lack of response to the board). Cassandra and team hit the ground running and has now worked with two different boards to get our association on the correct path it needs to be on to sustain our aged community. I appreciate their efforts and dedication. I would recommend them to any board looking for a more professional management company.
Thank you so much for your kind words. We’re excited about the opportunity to work with your board and look forward to achieving great things together in the years to come.
Experiencia fantástica: The team at RCM is top-notch professional! It's a tough job upholding the governing documents and requirements while also building relationships. I have found them to be focused on doing the job well and working hard on relationships. Bravo!
Tracy, thank you so much for your kind words! We are so grateful for our communities and the trust that they place with us.
Experiencia positiva: I called to see what the policy was. About parking an RV in my driveway over Christmas. I don’t own an RV I have never had an RV in my driveway. We don’t even park cars in our driveway. They are in our garage. Then the next day I receive an email stating that I am in violation of HOA standards. I had to email them pictures and videos proving I do not have anything in my driveway . This is all over me asking if it was an option. **update 10.30.23 Denise from Revelation called me and took full responsibility for the letter. She said it was a mistake in communication. I appreciate the response.
Kari, Thank you for reaching out to us so that we could research and resolve the matter completely. We apologize for the confusion on the information received to our office that prompted the letter to you. I hope that you could see our dedication to finding the resolution, especially when owners are impacted. Thanks for allowing us to serve you. Marissa
Experiencia negativa: The worst HOA company! Throughout my time as a homeowner prices increased by a significant amount each year. Also, if you look through the expenditure documents, a large portion went to them and in hindsight very little to other areas. They also were VERY RUDE! AVOID AT ALL COSTS
Tricia, thank you for reaching out with your concerns. I see that you are a tenant in one of the townhome communities that we manage. The HOA management company does not determine the cost of the Assessments for our communities. The elected Board of Directors sets those amounts. For the year 2023, less than 6% of their budget went to management expenses. Almost 50% went to reserves, 26% to insurance costs, and 16% for landscaping. We are happy to try and help you with any questions you may have regarding the HOA. Please feel free to reach out to us directly.
Experiencia fantástica: They are professional and provide excellent customer service.Very responsible, provides helpful tips and keeps homeowners aware of important items. I have spoken with Cassandra and she is very knowledgeable in our HOA documents and has been very helpful, friendly and professional. Highly recommend them if you are looking for a Management Company that truly cares about the residents in a community.
Good morning,
Thank you so much for your kind words and for taking time to let us know about your positive experience. We look forward to continuing to serve you.
Marissa Harris
Experiencia fantástica: Thank you for taking care of our request immediately and helping Ballyliffen Dr. and our neighborhood look great!
Ms. Hailey, we are so thankful for the opportunity to serve you and your community.
Experiencia fantástica: Love living in Timberlake Community.
Mary, thank you so much for your kind rating. We are thankful for the opportunity to serve you and your community.
Experiencia fantástica: Quick response re my concerns. Professionalism was outstanding.
Linda, thank you so much for the kind words. We are so glad we could help you.
Experiencia fantástica: Very nice and helpful.
Thank you for the kind review. We are grateful for the chance to serve you.
Experiencia fantástica: Friendly and Effective help in navigating architecture approval issues.
Mr. White, thank you for the kind words. We are thankful for the chance to serve you.
Experiencia fantástica: RCM is the best! Incredibly professional and an absolute pleasure to work with.
Jay, thank you so much for your kind words! We greatly enjoy working with you and your community!
Experiencia fantástica: So far so good. Service is great. They always get back to me if I call with a problem.
Marie, thank you for the kind review. We are thankful for the opportunity to serve you and hope you have a wonderful day!
Experiencia fantástica: I find Denise to be easy to work with and provides a sense of ownership in ensuring our neighbors is served.
David, thank so much for your kind words. We are so thankful to have Denise as a member of the team.
Experiencia negativa: For some reason every year upon my insurance renewal, RCM makes it very difficult for me to prove the proper coverage. My insurance company and I finally figure out what is being asked of us then we submit it and everything is fine. Then the next year we have to go through it all over again. My insurance company doesn't change anything, yet every year something else needs to be done. We have Allstate for goodness sake. Surely we're not the only homeowner in the Stillwater community that has this problem.
Good morning, the insurance requirement in your covenants is not a common one for most insurance agents and often handled incorrectly. Please ensure your agent (or you) forwards a copy of your policy at each renewal, reflecting the association as an additional insured, with the proper dwelling coverage and your policy should be accepted upon submittal. This requirement is from your Association, not RCM. We do review each policy and make sure the coverage is per the covenants since we are hired to complete those duties. If the policy is not accurate we must have it corrected as it could open up neighboring units to a large liability if their unit is damaged. We hope you appreciate the timely response when corrections are needed in hopes of assisting you with resolving the violation quickly. Thanks for ensuring your policy is correct when submitting it to us. Have a great day!
Experiencia fantástica: Have worked with all 3 of these ladies and they are an incredible team of professionals. They are extremely knowledgeable, passionate about their communities, and determined to excel as the best management company. I'd say they've hit the mark! Truly a wonderful company to partner with. Thanks ladies.
Alli, thank you so much for your kind words. Our team greatly enjoys working with you and your community. If there are ever ways that we can serve you better, please don’t hesitate to share those thoughts as well. We look forward to many more years of working to exceed your expectations!
Experiencia fantástica: Expressed real concern for our problem.
Mr. Hardy, thank you so much for letting us know that you were treated well. We appreciate the opportunity to serve you.
Experiencia fantástica: Marissa Harris, our Community Manager was really fantastic and guided me a lot. I would just like to thank Marissa for being very prompt, supportive and responsive! She is a excellent manager and I bet management is in safe hands. Thank you Marissa, you are a Rockstar!
Thank you so much for your extremely kind review. We are excited to welcome you to your community and look forward to continuing to work with you.
Experiencia fantástica: I enjoy working with RCM they are friendly and very professional which makes it so easy to work with..
David, thanks so much for your kind review. We are so thankful for the opportunity to work with you and your community. Have a wonderful holiday season!
Experiencia fantástica: best one
Experiencia fantástica: Excellent customer service.
Todd, thank you for the great review and for allowing us to serve you!
Experiencia fantástica: I’m actually a renter of the Steelcroft community. I called one time regarding pool access and the helpfulness was amazing. Answered all questions and provided me everything I needed.
Kara, thank you so much for your kind words. We are happy that we could serve you today.
Experiencia fantástica: Wonderfull place!!!
Karina, thank you for your kind review.
Experiencia fantástica: Marissa was quick to respond to a request for gate repair...recurring problem there. She has ordered another service call. Thank you!
Thank you for your kind words. We are thankful for the opportunity to serve you.
Experiencia negativa: AVOID Marissa Harris and Revelation Community Management AT ALL COST! Miserable company and person to do business with. Just think about your worst nightmare with your HOA Management company and Marissa and RCM are it!
Michelle, Thank you for your feedback.
Based upon the additional information you placed in your Yelp review, I have reviewed the accounts for both properties that you have owned which were also managed by RCM. I was not able to locate landscaping fines on either account.
Revelation Community Management works at the direction of your Board of Directors. We do not fine any homeowner. The Board would have the duty to uphold the Covenants of the community and use fines when necessary to resolve a violation. Before any of our communities begin fining a homeowner, the owner is notified of the violation in writing at least four times. These written notices would occur over a few months, giving the owner time to resolve the issue or request an extension. If the issue is not resolved, fines would begin and could be stopped as soon as the violation is resolved.
A board cannot fine for things that are not violations of the Covenants, which are agreed upon by all property owners at the time of purchase.
We successfully deal with many rental properties within our communities and only hold them up to the same standard as all owner-occupied properties. However, we are sorry you had a negative experience with the property that you owned.
Experiencia negativa: This is not a kid friendly neighborhood. Although we have many playful happy children that love outdoor activities the HOA is against that. If you have a kid I would find a more kid friendly neighborhood that doesn't mind children playing outside.
Samantha, thank you for your time to discuss your concern today as well as reaching out here. We understand that violation letters can be frustrating. Unfortunately, your neighborhood does not allow basketball goals to be stored at the roadway. Please relocate the basketball goal to the end of the driveway, closet to your garage to continue allowing your children to enjoy it.
Experiencia fantástica: Amazing service and team!
Brittany, thank you so much for taking the time to give us a great review!
Experiencia fantástica: This is the most professional management group I have ever dealt with. I currently have both our home as well as a vacation home. Over the years I have dealt with at least six or eight such management firms, some good and some not so good. These folks are the best.
Danny, thank you so much for sharing such kind words about your experience. We greatly enjoy working with your community!
Experiencia fantástica: Glad to know we have them managing our community. Prompt responses and easy to pay HOA dues on their site. Great team!
Jason, thanks so much for taking time to offer a kind review for us! We greatly enjoy working with you and your community.
Experiencia fantástica: Mrs. Harris has provided exceptional service and our community is in much better hands that the typical big business management companies.
We greatly appreciate your kind words!
Experiencia negativa: Inflexible, unsupportive, and not professional. Would not recommend using this firm for management of any property large or small.
Brian,
We understand that delinquent accounts can be stressful and sensitive. It is important to realize that when an account goes to an attorney for collections this is at the direction of the Board of Directors. Revelation Community Management makes nothing additional when an account is sent to collections nor do we charge homeowners fees for the amount of time it takes for us to process the file. We do understand that for the most part homeowners who are in this position are under financial stress and do what we can to minimize the financial impact on their account by not charging the additional fees which are common to most management companies.
Please feel free to email your questions to [email protected] so that you can resolve any outstanding issues.
Thanks,
Marissa Harris, RCM
Experiencia fantástica: The team at Revelation Community Management know their stuff! They are knowledgeable about every aspect of managing residential communities - legal, financial, physical structure, and education. They act with the best interest of the entire community in mind (always), even when individual homeowners fail to assume their own personal responsibility within the covenants legally agreed upon. If you want to feel confident that your community is managed by a company with vast experience, I can recommend RCM with great confidence.
Marsha, thank you so much for the kind words. We are grateful for the trust that your community places in us.
Experiencia negativa: Very abrasive people to do business with. Would not recommend.
Good afternoon, We appreciate you taking the time to submit a review however we cannot locate your account. Please provide us with your account number so that we can assist you further. It appears that you may be posting this on behalf of a friend and may not be an actual customer. You will find that this is against the Google Review Policy. If you have posted this review in error or on behalf of someone else, we kindly ask that you remove your post.
Experiencia negativa: Marisa, Jessica and Elizabeth are all horrible at customer service and executing support for our community that supports engaged homeowners wanting to better their community. Would not recommend at all.
Nick, we understand that you may be frustrated with the expectations of living in a town home community and the standards set forth in the covenants of Stillwater. We are happy to continue to assist you with your architectural request for the modifications that you would like. You will need to follow the process as established by the Board of Directors for your community. Please submit your complete application with pictures of your request. Please do not include the additional 20 pages of what you believe are like items as the Board cannot approve other owners modifications with your request. If you have questions regarding the documents required, as outlined on the form, please feel free to contact us again and you will continue to receive timely responses and clear direction on what is needed from you so that we can help you successfully complete your request.
Experiencia negativa: Marissa does not take the time to understand our community's CCRs. She quickly jumps to placing fines on neighbor's homes without understanding the full scope of the issue. Avoid Marissa and RCM at all costs.
Good afternoon Annie, we appreciate you taking the time to write a review. As a prior Board Member and Architectural Committee Member of your Community, you are aware that modifications to your lot in Chatelaine require approval by the Architectural Committee. The process is the same for Board Members and non-Board Members. This information is also included in the governing documents for all homeowners. Upon the transition to RCM, the prior management company provided copies of all architectural approvals and denials which documented that your modification has not been approved. After multiple attempts at resolution through written correspondence, the Board calls owners to a hearing as a final effort in resolution. Violations which continue to not be resolved after the hearing may result in the fines you have referenced above. So that fines are not necessary, we recommend that you proceed with submitting the architectural request so that the Committee can review such and the matter can be resolved.
Experiencia fantástica: Being part of an HOA board i have enjoyed working with Revelation so far. Always responsive and they explain all the legal stuff in a way that a normal person can understand it.
Experiencia fantástica: I have enjoyed working with this company, reps have always been responsive and provided support to help the board function. Highly recommend
Experiencia negativa: This company is not doing the job. Not sending me one time bill, and then blaming me not receiving it. After I paid the bill on the second date, not updating me with any late fee and let is sit on the account for several months till I asked for statement for other purpose and found out there are hundreds of dollars late fee and interest sitting there and they never email, call or mail to me about my account status. The company is finally fired by our community due to their poor performance. Definitely not recommend to any community. So be aware if your community uses this company.
Good morning Jesse,
Thank you for your review. As discussed during our call multiple invoices and late notices were mailed to your mailing address. We do understand that late fees can accumulate quickly on an owner's account if not resolved in a timely manner. The late fee amounts are determined by your Board of Directors. Please note that Revelation Community Management does not receive any portion of the late fees. There is no incentive for our office to not mail invoices or late notices as upset owners increase the strain on our employees.
Your Community also offers a website where your account history can be reviewed. Our office has explained the process of requesting a late fee waiver from your Board of Directors.
We work hard to represent the communities that we manage in a positive light and to ensure that we collect on past due accounts promptly as that is one of the services our communities require of us. Our company is thankful that we have never been fired from a community in the seven years that we have been in business. We continue to have a positive relationship with your community and the owners living there.
Kind Regards,
Marissa Harris
Experiencia negativa: These are the most rude and unhelpful group of unprofessionals I ha e ever encountered. I am beyond thrilled to be moving out a community they manage. Marissa with the company in particular is single handedly the rudest "business person" I have ever dealt with. Thankfully the entire community feels the same way about these people and the board is meeting to hire a new company. Oh, and I aways paid dues on time, never had a complaint written up, or any warnings. This experience is only from calling to ask typical questions of a HOA management company.
Good afternoon Bryant,
We understand that moving can be a stressful process. In speaking with your wife, I hope that we were able to answer her questions about the process and that your closing attorney can help as well. Most terms of the sale of your home are disclosed within the purchase agreement.
We are sorry for any stress added to your family by our office and wish you much happiness in your new home.
Thanks,
Revelation Community Management
Experiencia fantástica: I've been involved with several HOA Management Companies over the past 17 years and have never encountered a more professional and service-oriented company than RCM. Issues are handled promptly and courteously, and homeowners have confidence that when they contact RCM their concerns will be heard and questions answered. Highly recommend.
Experiencia fantástica: Best management company in the Charlotte area! I have served on multiple HOA Boards, and have had mediocre experiences at best. When our Association contracted with Revelation Management, we knew immediately our experience was going to different. With their competent management and leadership, we have been able to address some serious financial issues, and have substantially improved maintenance and conditions within our community. As a Board member, the burden of Association leadership was lifted and has made our jobs as volunteers much easier! It's been an amazing experience! I highly recommend the Revelation team.
Experiencia fantástica: I am part of a HOA board of directors that hired Revelation Community Management in 2012 and it was one of the BEST decisions we ever made. We were self-ran for many years, so I know firsthand the work that goes into operating an HOA. We eventually hired a property manager and all was well, but they kept having such a turn-over in employees that left us neglected and seemingly always starting from scratch. Truthfully, until we hired on with Revelation Community Management we did not even know what we were missing out on. Marissa is a wealth of knowledge! She is totally supportive of the board's needs and is always finding ways to enhance services to continue to meet our needs. She is aware of HOA laws and able to direct the board in a manner to limit liability. AND, Revelation Community Management delivers all the board's monthly reports on time! I have never once had to go behind asking why a report was late or correct mistakes. Marissa always responds to my emails. Usually within the hour. And, even late at night from home, which I have told her is unnecessary. That's just how good she is! I highly recommend any board out there searching for someone to relieve the stress and workload of running a HOA to give Marissa a call. You will not regret it! If I could give 10 stars, I would!!
Experiencia fantástica: I have enjoyed and appreciated working with Revelation Community Management for the past 3 years. They have worked hard to help us maintain and develop a flourishing community in South Charlotte. They respond promptly to all correspondence, are extremely professional in all aspects of the business, very knowledgable about homeowner associations and the covenants for my community. If you are looking for a community management team to work with your community, I would look no further. Revelation Community Management is professional and competent and I look forward to working with them now and in the future.
Experiencia fantástica: I have been working with RCM for 2 years as an HOA Board member and have nothing but positive experiences. They are very responsive and professional to our requests. I would highly recommend them to other HOA's whether they are new developments or just looking for a change in property management company's.
Experiencia fantástica: Revelation Community Management has always provided excellent management services to our community in all aspects. While the home is South Carolina could cause problems for me since I reside in another state, RCM has always taken care of any concerns in a professional and prompt manner. If you are considering purchasing a home in a community that RCM manages you may expect your home values to be well protected by a professional and competent community management company who cares about and manages even the details.
Experiencia fantástica: Despite what hot heads have said regarding Revelation and Marrisa, I find the company to be the upmost professional and sympathetic when dealing with communities. People need to remember that Revelation is there to manage, it is the HOA that sets the covenants and regulations for each community. People have absurd expectations of customer service, and often it boils down to PEOPLE DO NOT WANT TO BE ACCOUNTABLE to anything but wish to do whatever they want when they want. If you move into a neighborhood and sign a contract agreeing to abide by the covenants of that neighborhood, than it should not come as a shock when you are held in violation for disregarding said covenants. Also, I have known on a first-hand account Marissa and Revelation Community Management's willingness to work with homeowners (through the HOA) to resolve fees. Liens are a last resort when all options have been exhausted and the homeowner has made no willingness to communicate and come to an agreement. Don't form your opinion of Marissa or RCM based on people that don't want to be held accountable or can't simply follow directions. Be responsible adults. Funny how the people that are responsible and meet their obligations tend to never have problems with HOA or RCM.
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