Brittain Commercial

Experiencia fantástica: Great job in completing my service order!

Experiencia negativa: This company is downright unresponsive. If they don’t answer the phone or return your calls when you’re looking at renting one of their units, you know they’re going to be completely MIA when something inevitably is wrong with your rental. Thanks for waving your red flags so we know to never rent with you guys.

Experiencia negativa: If I can give no stars, I would. Based off a single phone call alone, your front desk representative needs to learn phone etiquette. And it’s clear that I’m not the only one based off previous reviews. Will forever avoid this company from now on. No wonder they have so many for rent signs. Nobody wants to move into a home where management speaks to people so inhumane.

Experiencia fantástica: My experience was excellent, having a quick response as well as a scheduled appointment for the work to be completed. Within a day or two the professional was here, and quickly completed the work order.

Experiencia negativa: complete and utter mismanagement

Experiencia fantástica: Been Renting from them for a few years.. Pretty solid establishment. They actually care about their tenants. I've recommended them to several of my family, and friends. I lived at one of their properties for a decade. They literally found me another apartment, that was upgraded, and ill probably be here, for a decade. That's how cool these folks are.. And NONE of their properties are trash! Thank you Brittain! Y'all have been an honest blessing!

Experiencia negativa: Terrible maintenance practices, will try to illegally withhold your security deposit

Experiencia negativa: They are in constant violation of California Civil Code §1950.5(g)(1) and use shady practices to withhold deposits. The inspection notice that they sent me was dated over 40 days after the end of my lease, which is outlined in their notice. This means the notice that THEY sent ME is evidence of their violation. When I tried to send a certified letter as a response to their notice, they refused. DO NOT rent here. They are intentionally exploiting people, and documenting it themselves.

Experiencia negativa: RUN FOR THE HILLS. Do NOT use them. They are incompetent and useless. They will NOT help you. You’re probably thinking to yourself, all property management companies are bad. And to a certain extent they are all bad. But Brittain takes the cake! I’m warning you. Turn back now or you’ll regret it later. Edit: they will not assist you; they are full of baloney. They just want to keep increasing your rent and not improve the amenities (or lack thereof) in your apartment and the rental property. Secondary edit as of 10/15/25: Brittain just raised my rent right before our building was sold to new owners and then they were subsequently, and rightly, fired as the property management company. GOOD RIDDANCE! You will not be missed

Experiencia fantástica: Been a 10 year resident at a Brittain Commercial property. Have always found them to be quick to respond to issues and responsive to any needs we have.

Experiencia fantástica: Great company to lease from. So nice to move into a place that is “clean”. I have been with B.C. over three years now and they have always been professional, consistent, and quick in responding to any questions or maintenance requests.

Experiencia fantástica: As a current resident, I’d say don’t let the low rating scare you if you’re considering one of their properties. The Brittain team has been super helpful and quick to respond whenever I’ve needed anything. My unit is a bit older, so of course it’s not perfect, but whenever something comes up, they take care of it right away. Overall, I’m very happy with my life here and really appreciate how responsive and supportive the management has been.

Experiencia negativa: Not a great experience. Lived at a Brittain Commercial property in Midtown. My neighbor had to fight for our windows to get cleaned as they didn’t consider it a building maintenance issue. I was told upon move in that a new oven would be brought in because the current one was a safety concern and I was told not to use it. After a lot of back and forth I received the oven 6 months later. I had my HVAC go out due to the roofers nailing a hole into the refrigerant line and was without AC for 5 days of 100+ degrees. There were many other things over the 2 1/2 years I lived there but what takes the cake is them taking $450 out of my deposit for repainting the walls due to nail holes I patched up. You should’ve seen what they painted over from previous tenants as well as the hack painting job the contractors did to cover up their mess when they replaced the electrical box and tore up the wall….but my patched nail holes apparently went beyond “normal wear and tear.” This company is a joke and they will scam you out of your deposit somehow, please be careful!

Experiencia negativa: If I could leave no stars I would. Before renting here please beware they will totally scam you out of your security deposit upon moving out, if you can avoid renting from them, please do so because you will not see one dime of your security deposit. Please listen to all the reviews on here and believe them I seriously regret renting from them. Honestly, I’d like to team up with everyone else who got scammed out of their security deposit and we should sue this place all together. I don’t know how it’s still up and running oh wait…they’re surviving off people’s security deposits.

Experiencia negativa: Lived at one of their properties in midtown for a year. Very dissatisfied with them as a company.

Experiencia negativa: Living here was solid , no complaints during my lease. But once I moved out, communication completely dropped off. I never received a final bill or my security deposit back. No emails, no calls, nothing. I only found out there were move-out charges when I got a collections notice. That’s how I learned a letter from Brittain Commercial with the final fees had supposedly been sent, but it never reached me — it got lost in the mail. At no point was I made aware that I owed anything, and now I’m out my full deposit and being charged an additional $500. This should’ve been handled way differently. Update 07/25/2025 Brittain, I appreciate your comment under my review. However, I did reach out to the leasing office multiple times and was consistently told there was nothing that could be done and that I needed to speak with collections. I also provided my current residential address, and this was the only attempted contact, which I never received. I lived in that unit for three years and never missed a rent payment. I understand you’re running a business, but this entire situation could have and should have been handled differently. A simple phone call or email would have gone a long way, especially since you have both on file. Frankly, it feels like a cheap tactic to take my entire security deposit and then charge me an additional $500 without any explanation until I contacted collections myself. Once I did, I was told everything was firm and final with no room for discussion or negotiation less I risk this impacting my credit report. I’ll admit that patches and some painting were definitely needed in the unit. But after living there for three years, many of the charges should reasonably fall under standard wear and tear.

Experiencia negativa: Unethical and shady to the core. They don't advise you of extraneous fees involved and hide it in the fine print until you're in their office prepared to hand over deposit. Not advised and tread CAREFULLY. **see also: "Drip law" via CA Dept of Justice: : "CA SB 1524, a law related to "hidden fees," impacts apartment rentals in California. It requires that the TOTAL price of a rental, INCLUDING all mandatory fees and charges (excluding taxes), be CLEARLY and CONSPICUOUSLY displayed in any advertisement, including online listings"

Experiencia negativa: Hasn’t given back our security deposit still. Left a review and said they’d get back to me but never did. Wish they cared as much about clients and legality instead of replying to every single earned complaint about them on here.

Experiencia negativa: bait and switch - they advertise 1 price, and then when we make an appointment and get there, they say that the rent is hundreds of dollars more and that the advertised price was "limited time" despite the old price still being listed online and them not informing us when we made an appointment or before we got there. I don't know who Jessica is. The property manager said this to me in person, so is there a scammer with keys to your units meeting people in broad daylight? maybe look into that.

Experiencia negativa: worst property management they tried to charge me 8 grand in cleaning fees and i paid a professional cleaner before i moved out of your going to move in here then kiss your deposit goodbye they find any way to keep it let me edit my review since you guys want to lie on google i gave them the keys on a Friday and the property wasn’t inspected until a week later so because of your timely manor you want to charge me for it

Experiencia negativa: This is the worst management company I’ve ever dealt with. I have been a tenant for three years, always paid my rent on time, and never had issues—until a new tenant moved above me in January 2025. Since then, I’ve reported ongoing excessive noise for four months, provided video evidence, and even cited local noise ordinances. Management has done nothing. I feel completely ignored and unheard, and it’s hard not to believe that this neglect is due to discrimination. If you are Black or Brown, do not expect fair treatment here. Avoid this company at all costs.

Experiencia fantástica: Susan has been fantastic getting us moved into our particular unit. They are quick to respond, and if there are any questions with certain units, they will go out of their way to review with the property owner to verify. The application process was the fastest out of the several companies I used, so I appreciated the fast service there too. The portal if you do become a tenant is intuitive and work orders will be easy to address.

Experiencia fantástica: Smoothest move in EVER!! Marisol was such a great help. I toured a property with her and it just wasn’t a great fit for my family, she offered another unit else where that was upcoming (hadn’t even been listed). Went out of her way to ensure property was ready and available for move in sooner then the promised day. Her communication and professionalism was top tier. The unit was in emaculent condition. I’m so happy I chose this company!! Easy and non problematic. Keep up the great work!!

Experiencia negativa: I applied for an apt. a couple of weeks ago and paid the $45 for a background check, and as of today they haven't told me if I was approved or not. No communication at all! I also didn't like that if you are approved they want you to move in immediately, and like most tenants, if you're responsible, you give a 30 day notice or at least try to work something out...it's all about money obviously!

Experiencia fantástica: Communication is always top tier & maintenance request get handled fast.

Experiencia negativa: Overall haven’t had the best experience trying to rent with them. We tried getting an apartment from them and had me and my other two roommates file applications, upon approval (of an application where they ask when is your preferred move in date) they tell us we have 24hrs to put a holding deposit Plus ONLY 7days to move in. Even tho we specify said we cannot move within 7days. It was only after I called and asked for an accommodation that then they switched up and said “oh well we don’t like to leave places vacant for too long but we can give you 2 weeks” (still not within the time we wrote in our application) Once again told them that’s not enough time for us and instead asked if we could just please get back our application fee since they can accommodate us for the rental we wanted . The lady replied with “see asking for a refund doesn’t hurt. I’ll call you when I refund you tomorrow” cool! Except that’s not what happened Thursday comes by - I get a call offering another apartment in a whole other street that is still occupied but will be vacant by the 19th of January. They have no picture no way of showing the rental because people are living there. But it’s “the same price as the one we wanted and same bedroom and bath”. We decline and say no thank you we would just like to proceed with a refund. Cool! Except ONCE AGAIN it’s not Friday - Today- she calls and says “sorry we aren’t refunding your fee anymore we hold applications in our system till 30days if you wanna apply for another one” Yea no, this company is the worst and judging by the other reviews with similar if not worse experience along with the COMPANY ITSELF replying with threats of sending the negative reviews to their attorney?? Good luck to anyone who wants to rent but for us is def a no❤️

Experiencia negativa: Absolute worst property management company experience ever from the inception of the phone call . The young / mid age lady whom says SHE ONLY ANSWERS THE PHONE . But never has any answers is quite odd , because why are you answering the phone if you’re not resourceful . I apparently was denied for a rental property and for some odd reason I have yet to receive my denial letter stating the reason for the denial . according to appfollo I was clear background, credit, and rental history . Now why I’m denied still boggles me . But what’s quite sinister is THAT THEY HAVE MY INFORMATION AND HAVE NOT INFORMED ME about properly disposing of my information SSN, ID , Bank statements etc . I will be filing a claim with all necessary entities in regards to this situation. I’m not the tenant / potential tenant to play with . I will due my due diligence and get to the bottom of this .

Experiencia negativa: TLDR: Do not move into any Brittian Commercial Property. They don’t fix their properties, their apartments are unliveable, and management only cares about their bottom line and taking as much money from you as possible. I lived at a Brittian Commercial managed property and it was an absolute nightmare for the 2 years. They are the worst management company I have ever encountered and I would highly recommend you stay away. Apartment Issues: Plumbing issues left our apartment unliveable for 2 weeks with sitting water. We had to shower at our friend’s apartments because they refused to fix it. I called every day and they continued to ignore us and never send anyone out until I escalated and said I was going to contact the California Renters Board. Water would leak from the ceiling for weeks. The entire complex has mold issues and instead of fixing it and adding fans, we believe they just paint over it. This was an issue at the entire complex and they stated it was the “renters responsibility” even when we followed all the mold mitigation in the lease agreement. No On Site Managers: Our property had no manager for multiple months - so when emergencies popped up, we called the emergency line and they replied “tough luck, figure it out yourself - we can’t do anything because you have no on site manager.” Our old on site manager said she was suing them for illegal practices (thus why she left) - which says a lot about them. Deposit: They attempt to take as much as your deposit as possible to make upgrades to the property. They lied to us and said we would receive our full deposit one week before we moved out, and then charged us for random miscellaneous things. Take full walkthrough videos when moving in. 11/19 UPDATE - They replied to our Google Review and are threatening to sue us. For each of these lines items, we have proof that each was true.

Experiencia negativa: Unfortunately a tenant at one of their locations. Decided to implement a money order ‘probation’ on us without telling us. So when we went to go pay rent this month, surprise, we have to bring in a money order for the next SIX months. They had an entire month to update us on the situation or to even reach out but neglected to do so and now we’re late anyway which we would have avoided had they had a literally just done their job and communicated with their tenants. Also have placed several maintenance requests over the span of four months and have heard nothing back. EDIT: just got off the phone with our property manager for what was a useless aggravating conversation where she informed me the property doesn’t HAVE to inform you that you’re on probation. So the three day period before the late fee applies isn’t a grace period but is in fact a trap. Don’t move into their properties. They’re money hungry and parasitic.

Experiencia negativa: The worst!! Never ever call back after leaving several messages. If something is not working properly good luck on getting it fixed!!!!

Experiencia negativa: Would not recommend. They recently took over several apartment complexes in the Land Park, Little pocket and downtown area in early 2023. Unfortunately Riverdale Apartments was one of them and they did not do their due diligence to investigate tenant dispute. Initially I called the main office and spoke to a rude operator who cut me off before I could finish talking. I've been a longtime renter so I've dealt with different levels of professionalism and I am appalled by the lack of patience and respect the operator showed. I was forward to a voicemail and left a message to make a complaint about a former upstairs neighbor. Days later I heard no response or acknowledgement of receipt of complaint. Then within a few weeks the same upstairs neighbor made a retaliatory complaint against me and somehow management acted quickly on behalf of that complaint. Mind you, I never met or spoke to this neighbor before until they verbally assaulted me one afternoon. Nothing was done. No courtesy warning and brittain just took their side. So I put my 30-day notice in. Just bad energy and bad attitudes surrounding this situation. Could the management do a better job at handling the issue? Yes. I did my part and left.

Experiencia fantástica: blake has been amazing, he is so quick to get to the tenants needs. Everyone in the office make it their personal responsibility to make sure that the tenants and the owners have a great experience with Brittain Commercial

Experiencia fantástica: My hot water tank issue was resolved quickly and professionally. Brittain Commercial was extremely responsive and had a technician to my unit within 2 hrs of receipt of my maintenance request, impressive!

Experiencia fantástica: Our building has been through no less than 4 management companies and Brittain has been the one to get the most done. Maintenance is quick and efficient, the property is well maintained, and Shaulene is a gem.

Experiencia fantástica: Brittain commercial is awesome. Had a small issue and they sent over maintenance to fix with no problems. Neighbors are cool and the midtown vibe is great. Close to work and exciting I was looking for

Experiencia fantástica: We’ve really enjoyed living at Riverbend Apartments managed by Brittain Commercial. Upon moving in there was a few things that needed to be fixed and the manager was quick to get vendors out to handle things. All vendors so far have been very friendly and communicative for the most part which really helps. This has been a great living experience!

Experiencia fantástica: I’m very thankful for the services I receive here getting maintenance done. They respond quick and fast and I’ve been a resident here for 14 years come January 2024.Riverbend Apartments.

Experiencia negativa: I moved out of one of their properties in August. I liked the property I lived in but Brittain commercial time and time again showed that their renters are no more than numbers to them. They were very lazy about fixing the back gate which left my place more vulnerable for break in. They also held a ridiculously large portion of my deposit to repaint minor scratches on the wall. Dealing with Brittain is a headache.

Experiencia fantástica: I needed service at my apartment and the service manager Blake was on top of it and got my issues resolved immediately.

Experiencia positiva: I have had my share of woes with Brittain over the years but their maintenance dept hasn’t ever been the source. In fact, they’ve been ON IT this year! I recently put in two work requests and contractors were out to our place the day of and the day after. While I wish the ownership situation were different, Brittain has ben putting the work in for us lately.

Experiencia fantástica: Angela has been a major help! She has speedy response times and always a pleasant demeanor. Its so great to finally talk to a real person and not an automated system. Thank for making finding an apartment so much easier(:

Experiencia positiva: Amazing customer service, easy to work with

Experiencia negativa: Final update: when we moved out, Brittain failed to send our deposit check to the correct address despite having 3 separate records of it. Once from our move-out request, when we returned our keys, and a phone call from them to us. I had to write a letter threatening legal action and included our mailing address a fourth time. When we fi ally did get our deposit back, they tried to charge us $960 in "extensive pet damage" to the carpet despite the fact that this was completely untrue and we had pictures to prove it. We disputed the charges and requested evidence that they actually sent our deposit within the 21 days required by CA law. Our landlord ended up getting involved, refunded us the whole deposit and fired Brittain. Hands down the worst property management company I have ever dealt with. Don't rent any property managed by them. 0/5 stars. The most unprofessional, unorganized, rude, lazy, and incompetent property management company I've ever dealt with. They took over our property a 2 months ago. After raising our rent we decided to move out. The move out process was incredibly stressful and unorganized. When I submitted the original notice to vacate, I called to confirm it was received since I hadn't received an email confirmation. I was laughed at and told "you have to give us time to process it". I wasn't expecting it to be processed right away, I just wanted confirmation it was received. Then, we requested to move the initial inspection since they scheduled it for a day that was difficult for my roommate and I to attend. We had to call 7 times only to be sent to different voicemails with zero calls returned since they couldn't figure out who managed our property. I finally went in person and was told the property manager was a completely different person than the one we were originally told was managing it. After this they tried to move the initial inspection up, which was outside the 14 days window from the date of us vacating the property which is illegal under CA law. After communicating this with them, we were again ignored until we received an email with the inspection being scheduled on the original date. Fortunately, my roommate was able to move things around to be present. During the inspection, he was told that the final inspection would take place on June 30th at 11 AM and at that point we could turn in the keys and go over any deficiencies from the move out cleaning check list. My roommate called 3 times to confirm that the final inspection was still happening before the scheduled date and we were ignored yet again. We took time our of our work day, wasted gas to drive over, and showed up to the apartment as was scheduled and Brittain failed to show up. We called to confirm that this was still happening and were told that it was never scheduled and the initial inspection already happened. How are you a "professional property management company" and can't tell the difference between an initial and final inspection? My roommate had to take the keys to their office to turn in. No final inspection, no walk through, nothing. In every apartment I've ever rented, there was a final walk through. We had them as property management for less than two full months and had nothing but headaches and unprofessional interactions with them. If they spent even half the time they spend arguing with negative reviews on Google actually managing the properties they run, they would probably be a more effective company. They only care about their image and taking your money. Avoid these unprofessional walnuts at all costs. Update: the email was only after I called to ensure it was received. Bullying and harassing? That's hilarious. Every interaction on our part was professional. You guys are ridiculous. Again, trying to paint yourselves as the victims. Not one rude thing was said to any of you until we told you how unprofessional it was to not show up for a scheduled appointment and I wrote this review. Just reiterating the point that you all care more about your image than anything else.

Experiencia negativa: My experience attempting to rent a house through Brittain Commercial was truly terrible. They employ highly exploitative practices aimed at squeezing money out of individuals who aren't even their tenants. I strongly advise against having any involvement with them whatsoever during your housing search. In my history of dealing with approximately a dozen property management companies, none of them have ever enforced a "holding fee" policy, unlike BC. Upon receiving approval for a property, you are given a mere 24 hours to submit the holding fee, and if you decide to retract, they hit you with daily fees while you negotiate the lease terms. Despite my genuine interest in the property, the utter lack of professionalism and downright rudeness displayed by their staff member, Julie, combined with their deceptive bait-and-switch tactics, left me with a strong conviction that renting from them would be a huge mistake. Julie rushed me through the holding fee paperwork and initially promised a new refrigerator, only to later backtrack on the offer. Furthermore, an incorrect lease agreement was sent that conveniently omitted advertised details about landscaping, water, sewer, and garbage services being included. One would reasonably expect a decent person or organization to rectify such errors promptly by providing a corrected agreement, but BC did not do so. They never even confirmed in writing their intent to rectify the agreement. Now, I find myself out $582 for the holding fee over the course of 5 days, although it should have been 4 days, considering the property wasn't taken off the market on the first day. However, fairness and treating potential tenants with basic human decency seem to be entirely absent from this company's ethos, as is evident from their numerous negative reviews. Do yourself a favor and save your time and money and rent with a more respectful and ethical property management company.

Experiencia fantástica: Have been staying here for more than 2 years now, good place with all necessary and mandatory needs.

Experiencia negativa: Unprofessional customer service. Inconsistent information regarding property availability. After paying for background check, was denied for reasons never disclosed to me. And my record is spotless. I would never do business with them. (Update) I did finally get a denial letter. Not one speck of reason provided. Just a note that a third party provided info that disqualified me, not a credit bureau. And I just sold my house, and have always paid my mortgage on time. You can hide behind vague “denials” but someday someone will see through whatever game you’re playing. I strongly advise the general public to steer clear. (Update after reviewing so-called criteria) I receieved the consumer report from AppFolio and guess what? Not one negative thing on the entire report. So, how do you not meet criteria when there's nothing negative? Talk about gaslighting. I dodged a bullet. I hope anyone else reading this dodges Brittain Commercial.

Experiencia negativa: I have rented from this place for years everyone informed me how unprofessional and horrible they are it took me to moving out to realize how accurate they were! They sent me to collections without any documents or notice sent to my forwarding address about any balance owed until I got a call from a collection agency! Then when I contacted them nobody is available nor will they get on the phone to speak like an adult and referred to the collection agency to deal with when my account should had never been sent there how is that protocol to not inform someone they have a bill and then send them to collections but had no problem emailing or mailing estimated balance to the forwarding address as well as no problems calling before! Liars and thieves, unprofessional and lady in front rude!!!Will contact BB as well and a lawyer! Once again avoiding bottomline! And once again not what the complaint was about smh and once again unprofessional response! PRIME EXAMPLE

Experiencia negativa: Been over 6 weeks since I've moved out and still not received my deposit back. All calls go forwarded to some woman named Lauren who never calls back or returns emails. I have since went to small claims court about this matter. Brittain commercial not only withheld a double deposit from me but also charged me an additional amount. In court they based their entire defense on the the unit being "dirty." No damages or anything stated on their report. Their final report stated that the unit was dirty but in good condition. In my opinion these people are prejudice. They did not think a young black man would take to small claims court and refuse to return my deposit based on the fact they had to clean the unit. Avoid these people if you have kids or are a person of color

Experiencia negativa: The worst property managers. Whether you’re a renter or an owner, I’d avoid this company at all costs! They never return phone calls once they have your business. I had a plumbing issue with flooding at my property on a Friday. Their 24 maintenance service simply takes a message. No maintenance service at all until I was able to reach their office maintenance on Monday. Now it’s been over a week since the incident, I’ve paid for repairs myself. Left 3 messages at their office and no response. Trust all the other bad reviews and run as far as you can!

Experiencia positiva: Very good customer service for the mostpart, good at answer phones and questions. Only gripe is some of the receptionist are braindead and I wonder how they even got the job there. Not trying to be rude but it's, That bad

Experiencia negativa: Horrible property management company. If you think because the price is "cheap" you're getting a deal... NOPE! Nothing but hassle and low budget ghetto moldy apartments, old plumbing, dated cabinetry, bad plumbing. I mean unless you are in a build or completely gutted then maybe but even then their horrible at communication, and take forever and day day to resolve issues. Even living in the community I saw one of their properties tarped because they had an infestation. There was one at my complex and it took them months to attempt to resolve it and the infestation is back. Don't use them even if they seem like your last option DON'T! This property management company is only about getting you in a lease and leaving you high and dry unless you call the city on them!

Experiencia negativa: I've read many reviews which indicate this company only has it's interests in it's owners, and none for the tenants. I have to say that's absolutely true. The professionalism is lacking immensely. In my experience, they lost all my initial move in documents including deposit check. This ended up in me having to pay and additional $25 a month, because there complex manager at the time lost everything, including the revised rental agreement. To my mistake I did not ask for a copy of, with her signature on it. It may not seem like a lot, but when you are pressed for the "missing rent" without anyone trying to be on your team is frustrating in the least. My question to them was, do you normally let people move in without paying a full months rent? Response.... Look at your digital contract on the website.... Also, I could never get in contact with anyone after moving in. When it came for final move out. I did my part and emailed my 30 day notice, and received a prompt letter via US mail. No email response, although their mailed document stated they contacted me via email also, which isn't true. After, I mailed back my request for a final inspection, and to be present. Which per their policy , cannot be done prior than two weeks before moving out. I received nothing in response, no letter, no email, no phone call. Until the weekend of moving out I called, and was told, "it must have gotten to the wrong person". In the end, I lost half my deposit, because I wasn't given ample time to do any repairs myself. Being charged $600 for wall touch up from hanging pictures, and $175 for carpet cleaning. Mind you this was a newly refurbished apartment. I put tiny holes in the wall, and never wore shoes on the brand new carpet. Rented for 13 months. Lived there full time perhaps 6 months. Also, they do give you a breakdown of repairs to be made, but it's simply a quote from they're preferred contractor, and not actually a breakdown of cost and labor. Their contractor (buddy most likely) probably marks up all the prices as they make up reasons to take your money and split it amongst themselves. No, proof... I just know it's true. My advice, if you're looking for a place to live that's well kept, and with a management company that will actually work with it's tenants. None of the properties managed by Brittan Commercial is the location for you, and you should keep looking. Unless you don't mind being treated poorly for no mistakes of your own, and to be left, most likely without a deposit to move to somewhere else. At a time when Sacramento and the State of California is experiencing it's highest levels of homelessness this company is doing exactly everything it should to make certain that it gets worse.

Experiencia negativa: Poor management. Goes through managers every 3 months. People would always park in spot that was paid for. Take forever to respond to any issues if they respond at all.

Experiencia negativa: Long story short: my apartment flooded because the AC unit broke (which is common in the complex I rented according to neighbors) while my wife was pregnant. Instead of helping us, Britain commercial tried to bill us for the repairs

Experiencia negativa: Moved in 2 weeks… walls are extremely thin, I’ve sent in so many maintenance requests and none have been resolved. Only one working washer in the building… our unit is supposed to be brand new but everything is broken? Don’t trust this company

Experiencia positiva: Great

Experiencia negativa: Absolutely ridiculous, this is the worst management company in existence. Avoid their properties at all cost! A few of us are gonna sue them for a fat price. Terrible company

Experiencia negativa: Been trying to have Brittain repair a common laundry area washing machine since March. It remains broken. All I hear from them are excuses, inaccurate information, and delays.

Experiencia fantástica: They good about collecting money, the maintenance sucks wouldn't fix a toilet, lied and said he didn't see the emergency, them said don't speak English.

Experiencia negativa: Crooks. Left the apartment almost perfect, only needed paint and cleaning. Lied and said there were broken things in the apartment and I know NOTHING was broken. Made no damages to it and they took 993$ for damages out of 1225 deposit. Screw you guys. Never recommended them anyways.

Experiencia negativa: **PLEASE AVOID** You're just a paycheck to them. They are heartless and you will be treated as such.

Experiencia negativa: It honestly feels wrong even rating this place 1 star.. Worst living experience. Please keep your money and your personal information far away from this “company”

Experiencia negativa: Worst property management I’ve ever leased from. They never answer their phones or return calls. They have beat around the bush on several things. I would never recommend them to anyone.

Experiencia negativa: Do not rent from them. After moving out of a property in August 2021 got slapped with large charges after taking entire security deposit and when asking questions they do not respond. Paid the charges with a check within timeframe given by handing a check in person. Brittain Commercial cashed the check two days later and yet still sent sent the charges to collections. Now dealing with collections agency disputing the charges.

Experiencia negativa: Brittain Commercial stole from my security deposit. I lived in an apartment for about 9 months- signed the lease under a different property manager AND a different property OWNER. Despite a successful pre-inspection before moving out, Brittain retained nearly half of my security deposit to re-paint the living room (of a 500 sqft apartment) and refused to communicate or offer any reconciliation following my objections. On top of this, there was a gas leak in the communal laundry room that they neglected to address for months until PG&E mandated repairs following a fire department call. Unprofessional and negligent property manager- they are thieves.

Experiencia negativa: Poor communication about what the application process is. They call you 6 times in a row while you are at work and when you return a call they don’t answer. If you miss their call they move onto the next application even though you have submitted all required documents and paid the application fee, AND are the “first applicant” for the property.

Experiencia negativa: AVOID AT ALL COST. My experience moving in, living in, and moving out of the apartments managed by Brittain have all been uniquely horrible. I have been upset with myself for not reacting to the red flags upon move-in, expecting them to be one off experiences. This was not the case. I could sit and list everything out but that would be too extensive. Ultimately, when we moved in, the apartment was filthy and no rectification was made (although promised to us upon signing the lease). While living in the apartment, we had several urgent maintenance issues (i.e. no water, AC breaking in mid-summer) and resolution took a week each time. The gate broke within a week of moving in and was never fixed, leading to serious security issues and stealing of packages within hours of delivery. Finally, upon move-out, they retained a large amount of our security deposit for fraudulent charges and after requesting invoice proof, we were returned much less than half of the deposit (we do not believe we would have received this if not pushing back), however, the charges were not accurate and were for things they were legally not allowed to deduct from our deposit (i.e. updating paint colors and repainting when no repairs were needed). When rebutting the security deposit, it was impossible to receive a response. If you chose to still rent with Brittain, please document everything thoroughly and be prepared to go to small claims court to get your security deposit back.

Experiencia negativa: Forced tenants to switch to month to month rent during the pandemic so that they could easily raise rental prices whenever they wanted. The reasoning for raising the rent included “higher cost of gas/electric,” which tenants pay for themselves. Completely ridiculous and taking advantage of people during the worst crisis in US history. I also find it frustrating that tenants have to be on-site and schedule their own appointments with plumbers, I’ve never lived in an apartment before where tenants have to do that.

Experiencia negativa: I can attest to getting ZERO responses from maintenance requests or emailing the info address. I've submitted requests following up to previous ones that have gone unanswered. They have no problem sending threatening messages but you have no way to communicate back.

Experiencia negativa: Avoid this property management at all costs. I found that the move in process was very quick as they are eager to get you to sign a year long lease that they themselves do not enforce. The only part of the lease they actually enforce is the lease break policy of course because they are only out for money. They allowed a tenant to break several terms of the lease and Chloe stated they would send the tenant a letter which we explained would only aggravate the situation as the tenant is dangerous and what do you know he began making threatens right after receiving Brittain’s notice. They claimed they couldn’t do anything about the matter however the lease states “ 34. QUIET ENJOYMENT, WASTE AND NUISANCE: Resident and Resident’s guest(s) shall not violate any criminal or civil law, ordinance or statute in the use and occupancy of the premises, commit waste or nuisance, annoy, molest or interfere with any other person on the property, or neighbor. Any such action may result in the immediate termination of this Agreement as provided herein and by law. Resident shall refrain from creating, or allowing to be created, any noise that is disturbing to other residents. Resident is also responsible for compliance with any local noise ordinances.” The tenant was harassing us and our guests, making excessive noise with his tv, music, car alarm, leaving garbage outside of the unit that smelled like rotting meat and was attracting cockroaches that began to come into our unit from his, using loud power tools outside our window at 7am and yet they still required us to pay the lease break fee when they were not providing a safe living environment to live as per the lease stated and are also asking for prorated rent for an apartment we have not been residing in due to safety issues. Do not expect Brittain to provide a safe or clean environment or for them to follow their own policies as you will be greatly disappointed. Brittain’s staff is rude and highly unprofessional and I do not recommend.

Experiencia negativa: Dint get a return call althought I left a messga

Experiencia fantástica: Understanding how much COVID has affected a lot of business operations, Brittain Commercial responded as quickly as they could to my calls and emails with detailed messages. Once I met them in person, the receptionist was very informative and even began to break down the information I needed, which also provided help before talking Jessica. Both very informative and great teamwork.

Experiencia negativa: Worst customer service provided. They are not proactive at their job. Waited for weeks to hear back from them and every time I would call the property manager it would go straight to voicemail. The company should hire competent employees that know how to handle their job. If you’re trying to move quick as I was good luck with this property management company.

Experiencia negativa: I am a current resident in good standing. I've lived across the country in everywhere from government projects to luxury apartments, and Brittain Commercial are the worst property managers I've ever dealt with in my life. Most of their units look nice from the outside and inside but are poorly maintained and monitored. When there are inevitable problems, usually with the cheapest available appliances, they take forever to respond and rarely actually resolve the issue. They will probably respond to this review quickly because they only care about appearances. If you have other options, you should absolutely pursue them over any Brittain Commercial property.

Experiencia negativa: managements I have ever encountered. I have rented a property since April and paid rent on time each and every month, and never had a single complaint as I am a good resident. They are threatening to evict and sue me during a global pandemic because I do not lock my trash cans. This is a suggestion and not something within the lease. Curious if they are harassing the other neighbors who do the same, or just because I had a pride flag on my balcony? They seem put together but are quit to threaten you with undeserved law suits.

Experiencia negativa: This is a very poor unproffessional company poor Management and not responsive. They get a negative 10 stars and their not truthful either. Their properties are dirty not up to code and don't care about their tenants.

Experiencia negativa: This rental company is a joke and I wish I would have read reviews beforehand. They acted professional when renting out their property and taking our deposit, but when it came to moving out they took almost $1100 of our $2250 deposit (which $1000 was for 2 dogs, one which never ended up living there), failed to give us the receipts of the charges and have since neglected to return any of our calls. Their voicemail states to leave a detailed message so they can return your call within one business day. My wife has made 3 calls in the last 8 days regarding our deposit, in which none have been answered or returned. When we moved in we were not allowed to do a walk through of the property with them and of course they marked the whole property as "clean" or "great condition", which was not true. They left light covers off in the bedrooms, paint cans in the middle of the floors, and a large stain in one of the rooms. (The paint cans and lightswitch covers seemed to be minor things at this point. We moved the paint cans to the closet as well as the lightswitch covers). When we contacted our property manager, Codey, he stated that they could not change the paperwork they had already done, but for us to take pictures and save them for when we moved out and acted like it wouldn't be a problem. Come move out time, we had a walk through two weeks prior where we were told the property was in great condition, they didn't note anything that needed to be changed or fixed (the whole point of the walk through), and were even told by Codey that we could leave the tv mount we had taken down off the wall. As our deposit was returned a few weeks later, they withheld almost $1100 and among some of the charges were for a stain that required "heavy" carpet cleaning (the one that was there when we moved in), light covers being left off (which were off when we moved in), and noted that the tv mount had to be remounted (which was told during our walkthrough not to worry about remounting). Also charged for "removing items left" which still has not been specified to as of what, since we took everything when we left. We were also charged $495 for "touch up paint, dents, and chips". Besides the fact that "touch up" paint does not cost that much, they did not provide any further details where these "dents and chips" were on the walls. They did not provide any receipts of the charges or labor, which they are legally obligated to do according to the Department of Consumer Affairs - Renters Rights. We also lived there longer than 12 months in which we were told the costs were split, 80% ours and 20% theirs, which they also have not shown us any proof of how the costs were charged and split. I would steer clear from renting from them as they will make you feel like you can trust them and everything is very easy going when you move in, when the truth is they will screw you at the end just to keep your deposit and then refuse to return your calls and deal with the situation at hand.

Experiencia fantástica: Working with Brittian has been great! They were fast to get back to me, easy to talk to and very professional. Although, my one con is that I have emailed them at their support email a few times and I never hear back. Calling the phone works better

Experiencia negativa: They get a -5 from me. This company is sloppy, and cheap. They hire one star companies to change your carpet and then take your deposit for the bad job they did. They claim many false charges. One day I found a dead rat in the pool, and it took them 3 days to get it out after I called. These are just a few things I've had to deal with while renting through them. Don't make the same mistake I did.

Experiencia fantástica: Let’s be honest, most property management companies are unlikely to have positive reviews because there will always be awful tenants who believe they are the victims. There are certainly bad property management companies out there, but Brittain is not one of them. I lived in a Brittain managed unit for a year and a half. Move-in was great, support and maintenance was outstanding and very responsive, and the monthly rent wasn’t unreasonable. What convinced me to write this is they were very fair when it came time to move out. They made the move out very easy, and were extremely fair with my security deposit. 5/5 overall, would definitely recommend.

Experiencia negativa: Most of my experience with them has been positive. They respond to service requests extremely quickly which has been very helpful. However, it is more than hard to get a hold of anyone on the phone, 9 out of 10 times they don’t answer and/or never call back. Recently there was a small spot of spray paint outside my apartment. One day I came home from work and there was someone there painting it. I was then notified through the mail, after the fact, that I was going to be charged for it but not given a price. I was then later shocked to find that $295 was added to my rent for painting. Now mind you, this spot that was painted over was literally and inch long and I could’ve painted it myself in 30 seconds for $20. I was also under the impression that this charge would be coming out of my security deposit when I moved out and when I try to call them to see if I could set up a payment plan or at least split it into 2 payments they never call me back. I’m a single mom with a 7 year old and 4 month old and I work all the time just to be able to afford the rent let alone an extra $300 for a job that was so obviously not worth that price. It upsets me that I wasn’t given notice until the job was already done and that I wasn’t given the price until it was time to pay rent and the fact that I can’t get a callback to resolve the issue. Also, my unit it the only one without a dishwasher and everytime I bring up that fact they dance around the issue. I think it’s unfair that I pay the same rent as everyone else who has a dishwasher when I am obviously not enjoying the same amenities. I asked if I could have a dishwasher put in or my rent reduced. They never respond.

Experiencia fantástica: When it came time to move Brittain made the process of finding a new place quick and easy. The turn around time for approval was meer hours instead of days .

Experiencia fantástica: Codey was the best thing happen to us, he was professional and our move was never been easier then this one. mr. Code Hancoke , thanks.

Experiencia fantástica: My experience with Brittain was fantastic. From the first interaction we had with them, they were professional, organized and easy to deal with. Jessica was our agent and I've never dealt with a better property manager. I spent my college years dealing with corrupt and shady property management agencies in a college town, and Brittain was like a breath of fresh air.

Experiencia fantástica: Wonderful and helpful staff...thank you for my living experience...

Experiencia fantástica: They helped us out when nobody else would and Jessica is always quick to respond to any questions i have.

Experiencia fantástica: I love the price and location of my apartment. I plan on renewing my lease and everything. The staff has been great to me so far but as I’m reading people are complaining about the moving out process. I’m not there yet.... but we will see how that goes.

Experiencia negativa: Basically unresponsive. Some things were taken care of. Many other things were not. I suppose the worst offense was the front door lock problem. Whenever someone came to do a walk through they’d lock the bottom lock— even though we told them every time not to. Our keys only worked on the deadbolt not the doorknob. So we’d be locked out till someone came to fix it. I work two jobs. Twice I came home to pick up the materials for my second job only to find I had been locked out and couldn’t get in and so was late to work. The Brittain office is twenty min. from the apt. The second time I was locked out they said they’d be there in 2 hours to open the door for me even though i was clear about needing to get to work. The woman who ran the office clearly didn’t care. I am not a complainer, don’t pester for every little thing, I don’t expect special treatment, paid rent always on time, took basic care of my apartment, watered the grounds during the summer because no one else did and the plants and trees were dying. But heaven forbid I should ask not to be locked out of my own apartment or even worse, once I had been locked out I should ask that I be let back in in a timely manner. I expect there’s some law about locking renters out of their apartments for no reason. I don’t even know why I am wasting time writing this damned review... glad to be done with Brittain. Hopefully the next company will do better.

Experiencia fantástica: Prompt and curteous

Experiencia fantástica: Great company. Decent staff.

Experiencia positiva: Great New Company. Very Nice Staff. Really Really Nice.

Experiencia negativa: Refused to return phone calls left. Ripped off my security deposit and refused to handle reasonably. Have proof of good renters history and still they refuse to do the right thing.

Experiencia positiva: Good employees and helpful.

Experiencia negativa: They only care about money, and they constantly try to break the law. For example, they tried raising my rent $100 without any written notice.

Experiencia negativa: Terrible

Experiencia fantástica: My boyfriend and I work with Jessica to get our amazing appartment on L street and 25th. She was very very helpful and work with us and all our needs. We are very happy with our new home and the property management

Experiencia negativa: I would give them no stars if I could. Unprofessional and have no respect for tenant rights. No notice given and suddenly have maintenance workers showing up outside my windows and balcony. Called onsite manager, who is unavailable. Main office just refers back to onsite manager. Useless.

Experiencia negativa: Worst management ever, and even worse mangers. They take you in really quick and easy but when you leave, they're the worst..doesn't matter how clean you leave the place or how long you lived there. The apartments we lived in (country lane) had no office so the manager had to live in a one bedroom apartment and use that as the office, her hours were 2-6pm. She was never home and rarely picked up the phone during her open hours and when we left voicemails she would only reply within a week the minimum, and she was always babysitting kids during her work hours. Anyway, we only lived there 11 months because they didn't have a 1 year contract and we paid $600 for deposit. We only got back $10 of that deposit although we left the apartment looking brand new, we used our last day there to clean up the apartment and even washed the floors and windows. Turns out they took from the deposit $440 to patch up regular holes in the walls from picture frames and curtains, 15 holes in all and $150 to replace 1 broken lamp in the kitchen. Such a rip off. Also, we had the worst break out of rodents and termites in the apartments and left really quickly after that. Would never go back to this management ever again.

Experiencia negativa: I had lived there for three years , despite the appartment is good but the staff is unethical and not professional and they will deceive you , when we started the rent , they took a deposit $300 and $1400 as a collateral because we did not have cosigner at that time , and we were more than loyal in our payments , we pay before the end of each month by 5 days toward the next one .when we moved out they did not return only $600 out of the $1700 though we cleaned the apartment very well ! , i won t recommend this place to anyone .

Experiencia negativa: Management is very unprofessional. I went without heat for over a week.