Ambassador Property Management

Experiencia fantástica: David showed me where I was losing money and their strategy turned things around, now I actually see positive cash flow

Experiencia fantástica: Lucas filled my vacancy quickly with thoroughly screened tenants

Experiencia fantástica: Placing quality renters quickly means less money lost to vacancy periods, their efficiency definitely impacts my annual returns positively compared to self-managing before

Experiencia negativa: Move in coordination was handled smoothly by their helpful staff

Experiencia negativa: Lucas spent over an hour showing

Experiencia fantástica: I cannot say enough great things about Ambassador Property Management! From start to finish, the experience has been professional, responsive, and truly top-tier. David, the Director of Operations, is absolutely outstanding. His leadership, attention to detail, and commitment to excellence really set the tone for the entire organization. He is incredibly knowledgeable, proactive, and always takes the time to ensure everything is handled efficiently and thoroughly. You can tell he genuinely cares about both property owners and tenants, and that level of integrity is rare. Communication is clear and timely, issues are addressed quickly, and the overall management process feels seamless. It’s refreshing to work with a company that operates with such professionalism and accountability. Highly recommend Ambassador Property Management and especially David if you’re looking for a team that truly goes above and beyond.

Experiencia fantástica: Move in went smoothly for my family and the team answered every question we had about the property without making us feel bothersome

Experiencia fantástica: Bagus

Experiencia fantástica: Turning properties profitable finally after their management started

Experiencia fantástica: I am better off with Ambassador than I have been with my last 3 property management companies. I should have gone with Ambassador in the first place. Pleasant personnel leaving me worry free.

Experiencia fantástica: David took time during initial meeting to understand my investment goals before recommending service package, consultative approach rather than hard sales pitch gave me confidence they would actually work toward outcomes I care about achieving

Experiencia fantástica: The showing agent made scheduling convenient and worked around my availability and provided honest information about each property without the typical sales pressure you get from agents just trying to close deals quickly regardless of fit

Experiencia fantástica: Their personalized interaction style means they treat my properties like they matter instead of processing everything like impersonal transactions and this attention to detail has made a real difference in my experience as a client.

Experiencia fantástica: Move in checklist ensured nothing was overlooked and having everything documented with photos protected both me and my tenant from disputes later about property condition which was smart planning that I really appreciated from their team.

Experiencia fantástica: Found Ambassador through online research while looking for property management help and their reviews were consistently positive which turned out to be accurate based on my actual experience working with them over the past year.

Experiencia fantástica: Properties under their management stay occupied consistently and when turnover happens they move quickly to prepare units and find new tenants which minimizes my lost income between renters compared to when I handled everything myself before.

Experiencia fantástica: Oke bagus

Experiencia fantástica: Free property visit before committing to their services showed me they take time to understand each situation individually and their recommendations were specific to my property rather than generic advice that applies to everything and everyone equally.

Experiencia fantástica: David gave practical insights about local rental market trends, understanding bigger picture helps make smarter decisions about my investment strategy

Experiencia fantástica: (Diterjemahkan oleh Google) Telah bekerja dengan mereka untuk properti sewaan saya dan pendekatan yang dipersonalisasi benar-benar menonjol dari perusahaan manajemen lain yang saya coba (Asli) Been working with them for my rental property and the personalized approach really stands out from other management companies I tried

Experiencia fantástica: Properties stayed rented consistently since partnering with them and the quality of tenants has been noticeably better than when I managed things myself previously

Experiencia fantástica: baguss

Experiencia fantástica: Setting up automatic rent payments took literally two minutes through their system and I never have to remember due dates anymore

Experiencia fantástica: Their team handles everything efficiently and maintains excellent communication throughout

Experiencia negativa: Has got to be the most unprofessional property management I’ve ever had. No one is ever available to answer the phones in office (even though there is always two ladies working the reception desk, doing apparently nothing from 8-5pm). Have had multiple work orders ignored and never followed up on. Have been a tenant with them for the past 4 years and am absolutely over the poor quality and lack of tenant support these people have. WOULD NOT RECOMMEND TO ANYONE,

Experiencia negativa: I was a property owner who hired Ambassador Property Management to manage my rental home. The monthly fee for this service is $129 - you get less than you pay for. No one was ever at the office to pick up my phone calls (although when I had to go in person, it seemed to be quite full). I never got callbacks as requested. Whenever I emailed any questions, I always had to follow up to request full answers. It would take months to hear back with full answers, since any responses were only partial answers to any questions I had. I strongly do NOT recommend you hire them. They are unresponsive and do less than the minimum needed to take care of properties and communicate with property owners. Additionally, when we discussed lease renewals, they accidentally forwarded me an email from the tenants where the tenants were unhappy with the property management service, which was very disappointing to see.

Experiencia fantástica: Very professional and very responsive we had a quick move in date everything went smoothly there’s a lot of steps but we had no issues

Experiencia negativa: I am a vendor. I did a make ready for this company in October of 2024. The leasing agent was highly appreciative of how quickly we completed the work and the quality thereof. Today is February 12, 2025 and I still have not been paid. Every time I call their number I talk to a different customer service rep who tells me that no one is in the office. According to Zillow, it looks like the place has been rented out. And yet, they have no care in the world to pay me for the work we did.

Experiencia fantástica: I was incredibly impressed by the level of professionalism of Ambassador Property Management. I am very happy with the experience and the place I was able to move into. Kudos to the team at Ambassador Property ManagementThank you very much!

Experiencia fantástica: I have received their support for over two years while facing numerous issues from rodents to unexpected damages to door locks. In all instances, they have responded to my requests within 30 minutes, followed up with me until the issue has been resolved and most importantly they have been open to recommendations on how to improve any support services they provide.

Experiencia negativa: We were excited to move into our new home a week ago but it was in less-than ideal condition. We were told that the home would be professionally cleaned before our move-in date and it definitely was not. There was construction debris/trash scattered throughout the home and yard, a dusty grey film on ALL interior surfaces, sticky residue on multiple walls/cabinets/doors/floors, food residue in the kitchen, two separate water leaks, a gas leak, and several broken items. After noticing a consistent water leak Thursday, we immediately called/put in a request, the information and urgency we provided was completely ignored. Management sent a maintenance technician Friday to confirm what we repeatedly told them, and asked us to schedule a third party plumber whose only available appointment was five days later. We were only advised to keep wiping up the water or to turn off the water to the house. For FIVE days?!? It's been VERY difficult to communicate with Ambassador via phone and email. Only after leaving 3+ voicemails/day were we able to confirm that they scheduled a technician to fix the problem(s) tomorrow, five days after we first noticed the problem. I'm worried about what would happen if we had an actual maintenance emergency and had to go through this same process. I feel like they've failed us as clients and am very disappointed in their procedure and communication. Will update this review at the end of our lease and see if the relationship improves.

Experiencia negativa: I was working with a client and trying to apply for a home this property management company represents. They would not answer any calls (even though the front desk woman said they were in office). I never received a call back Just automated texts telling me they had not accepted any applicants and I should drop off the application. A few hours after dropping off the application in person to them My client (not me) received a notice that another applicant had been accepted and I had to drive back to Round Rock to pick received the application and destroy it. This whole process would have been made much easier if they had just answered their phones, but apparently thats too hard. I would be ver frustrated if I had my home represented by them and they weren't even answering the phone for realtors who were trying to fill my house with a tenant.

Experiencia fantástica: We leased a house in Round Rock for just a little over 2 years through Ambassador Property Management. We enjoyed our home while there and Ambassador was always very quick to reply whenever a problem did arise. Communication with the office was not a problem and if any repairs were needed, they were done in a good manner of time. We want to thank Ambassador for always providing good service to us

Experiencia fantástica: Ambassador has been managing my properties for the last few years. They do an excellent job of keeping the properties rented from year to year with minimal issues—the best value for the services provided.

Experiencia negativa: UPDATE: Wow, you responded here on Google?? What about us trying to reach you out for more than 3 months with no response? Are you seriously trying to turn it around on us? Why don't you answer the phone when people call you to give those lame excuses? You are by far the worst professional I have ever had to deal with. Not even sure how you're still in business. I could go ahead and argue your response, but I'm busy looking for another company to manage my properties, who will actually talk to their homeowners and send them their rent receives on time. It's very sad to see a business to come up with so many excuses to reply their customers online, when in reality you are not even available at your own "business". What a joke! WORST. PROPERTY MANAGEMENT COMPANY. EVER!!! I would give them minus 10 stars if possible. The list of complaints is so long that I don't even have the time to write it all, but to sum up: - They double charged us the monthly management fees for several months and have been "looking" to fix it for 3 months; - Never, I mean ever, replies to emails and/or phone calls; - They held our rents received in their account for more 3 months with all sort of excuses of why they were not sending the money that the tenants had paid; - We have been begging to have them sending over our 1098 for taxes purposes, which we had to extend since we never got the document to send the taxes on time. And the list goes on and on.... If you enjoy working with professionals and to be treated with decency, this is not the place. Run from them!!!

Experiencia negativa: My clients applied for a rental with this management company. We waited a full 5 days for their stated time to process the applications (even though most companies get this done in a day or two). And then we don't hear anything at all after 8 days and really never heard anythingback. She got tired of waiting and just wants her deposit check back. The tenants just want to know if they need to apply for another home or not. I think it is inconsiderate and bad business to not even reply to an applicant at all. While I am frustrated with the absolute lack of communication, I also feel like we dodged a bullet by not renting a home with them if this is how they treat people. Follow up to thier response.. I am not upset at all about the apps being declined, that happens frequently with buyers and tenants in this market. I am upset with the absence of communication about the decision. Tenants are struggling with high rents, rapid market, lack of inventory, lots of things. Most mgmt companies I work with understand these issues and are compassionate about at least letting the applicant know they are not moving forward with these apps. I am glad we can discuss this here as you don't return calls or awnser the phone to discuss this in person.

Experiencia negativa: Have lived in my home for 6 months and have had 30 days total where I cannot use my bathroom/ shower/ dishwater due to plumbing issues and a broken water heater. Currently, I am on day 18 without hot water. David and his team are extremely slow to respond and will not give me updates. I have called numerous times and still do not have an ETA on when they can fix my hot water. Do not use this property management company.

Experiencia negativa: These people will take months to pay contractors. They will try to not pay you until you bother them over and over.

Experiencia negativa: Do yourself a favor and avoid this property management company.

Experiencia negativa: Most of my life I have been a homeowner. I left an abusive relationship to move out on my own. I had to rent because I was not divorced and just needed my own place. The property was in New Braunfels. No one could be bothered to drive to New Braunfels to show me the property. They gave me the key box code. No electricity on when I showed myself the property. Should have been a warning. I moved in three weeks later after being forced to drive to Round Rock to deliver my deposits and first month’s rent. On move in day, the grass (weeds) were knee high. I was shocked they did not mow. The broken mini blinds were not fixed. While living there I reported a leaking sink that was not repaired for 2.5 months and after three phone calls. The fan in the guest bathroom was never fixed. To extend my lease month to month while my home was being built, I was asked to pay an additional $200/month. I needed a partial month extension the final month, they allowed that for a $100 fee. After moving out, it took SEVEN weeks for my security deposit to be returned. That took SIX phone calls, multiple emails, & threat of a lawsuit as allowed by the Texas Property Code. Customer Service was unresponsive and never available to speak by phone. When I finally got my security deposit returned, they subtracted a $75 administrative fee. Ambassador Property will nickel and dime you for everything and could care less about your needs. RUN! Do not rent from them.

Experiencia fantástica: My home was drastically effected by the recent winter storms. We were without electricity for 3 days, without water for 2 days, and had a couple of burst pipes in the garage that caused us to be without hot water. I have a small child and had visitors at the time that could not leave. Ambassador Property and their staff took great care of us. They checked in on us even though there was nothing they could do. All repairs have since been made, but we were put in a hotel at the time in order to get it done. The hotel was cramped, but the landlord and Ambassador sent dinner at least one night. We have been renting from the landlord and Ambassador for about 5 years now. They have never failed us and have made the best of every situation we have come across. We can not afford to buy a home at this time, but to know we are taken care of when things arise is reassuring!! Thank you guys.

Experiencia negativa: Updated 3/22/21:I find it hard to believe that a Google response was quicker to address than my request for calls (which have been documented) almost every 2 weeks. Your claim that I will not be without shelter is misleading as my accommodations have been at risk of ending every 2 weeks unless I remind y'all with this most recently happening this past Saturday. Your response was "we can talk to the property owner about ending your lease". Your actions have been deliberate, retaliatory and harassing. As I stated before, I would like a teleconference with David Boswell, owner, and property owner for transparency and accountability as well as other requests. I have been the tenant of a residence managed by Ambassador Property Management since 9/5/2017. Most recently, the residence required major repair after a kitchen sink/dishwasher clog and overflow. Repairs were delayed due to the current answering service used by Ambassador even in emergency situations, which is an answering service with message relayed to employees at a later time. Ambassador moved through the process of repair and informed me that I would be displaced for 3-4 weeks. For clarity, repairs included removal of lower kitchen cabinets, removal of kitchen bar lower drywall, removal of wood floors in the living room, hallway and hallway linen closet, removal of baseboards in living room, hallway closet and primary bedroom, removal of primary bedroom carpet padding. Belongings from the primary bedroom, living room/office/linen closet and kitchen boxed and placed in primary bathroom and garage. Kitchen items also included refrigerator, oven and dishwasher. As of today, 3/19/21, I have been displaced for 10 weeks with a no update regarding when repairs will resume at the home and I return home. Work at the home has not resumed since 1/19/21 (8 weeks). My current accommodations have been in jeopardy every two weeks as Ambassador has not proactively contacted the hotel until hours before checkout when I send a reminder email. I am currently residing in a 1 bedroom, 2 bed hotel room with two teenaged boys. Both of whom participate in virtual school and I telework. I regularly ask for updates and I have been told that there were delays due to COVID, next there were issues with the insurance and finally delays due to the winter storm. Mind you, this repair started 1/8/21. I made Ambassador aware of a safety concern of a broken window on 2/9/21. No follow-up has been provided. An Ambassador representative entered the resident on 2/11/21 without prior notification to turn my utilities on. This is in clear contradiction to my current lease. Entry was made by using the keybox that has been placed on the residence. This is also in clear contradiction to my current lease as the home is not being sold and I am not within the last 30 days of lease extension or renewal and I have requested its removal. Ambassador has continued to deprive me of the right to use the home and access to my belongings as the resident has been in a construction state since 1/19/21 and my belongings boxed up in the garage. On 3/15/21, I formally requested to hold a teleconference with Ambassador Director and the property owner, which was ignored and denied. I have continued to pay my monthly rent as I am contractually obligated, but Ambassador has not followed through on their responsibilities under the Texas Property Code and the current rental lease agreement. I feel that I am being placed in a situation where I am being forced to terminate the current lease and am facing retaliation. Ambassador has placed the well-being of my family in jeopardy during this already uncertain time due to COVID. Shelter is a basic human need, and this has been dehumanizing, emotionally and psychologically traumatizing. I am not sure if the property owner is aware of how his tenant is being treated and his paid property manager is mishandling his business. I have been refused the ability to contact the home owner by Ambassador as well. I will be pursuing the issue further with BBB, HUD and legal representation.

Experiencia negativa: It is my opinion not to recommend using this property management company to anyone. David's(the owner) lack of professionalism and business practices is unacceptable. Initially when we signed with them they were great finding us honest and reliable tenants but when it comes to communication and payments from the tenants, we only got excuses even though the tenants paid on time. First, we wouldn't receive our rent payment until the 10th of the month which was unusual but we figured since we had to pay the mortgage by the 16th, we were okay. However, there were times when we wouldn't receive the payment until the 14th and a few times we didn't receive the payment until after the 15th which cause us to stress out because of the lack of consistency. When it pertains to communication, most of the time when we sent an email or made a phone call, it would take David days to get back to us and as long as weeks later to get a short response that would not clarify or rectify the problem. Kudos to Shelley (receptionist) because she tried her best to help us. I really think she should find a new company to work for. I also found it very unaccomadating that they use some type of call center to take their calls. The last straw for us was when we decided to sell the home in April 2020. The property management company received the last rent from the tenants (3 days before due date which confirmed with tenants) and did not even pay us until the end of the May 2020. David gave us some excuse saying that the payment got kicked back on his end and that this happens from time to time and had to be initiated. We emailed and called him almost every day after the 15th of the month and never received a phone call back or an email as to where our money was. This is unacceptable and shady to say the least. Pandemic or no pandemic, there was no excuse for us not to receive the money until the end of the month since the tenants paid 3 days before the first of the month or communication via email or phone call. I could have sworn property managers work for the homeowners. We put our home on the market at the end of April( we gave property management and tenants a heads up in December 2019 of our intentions)and the tenants moved out mid May; this property management company acted as if they were no longer responsible for the property even though our contract was still valid through the end of the month. After numerous attempts via email and phone calls, they finally claimed to have done a walk through inspection after the fact we had already made repairs and improvements to the property for the sale of the home so you couldn't tell what was the fault of the occupant's or not although we were in constant communication with our tenants so we knew they took care of the home. There was no excuse to not promptly reply to our emails or phone calls as if they were avoiding us. As of today, we still don't know if they have a set of the house keys because they haven't responded to our numerous emails or phone calls and yet they closed our account. He will probably try to reply to this review, but it does not matter because he will just give an excuse as to why it's not their fault. If you look at previous reviews that are negative on Google reviews as of this past year, you will see commonalities in the complaints, so obviously there is something wrong. Don't believe what this management company says as they have had history in the past of bad management practices. Any reviews made by others who have only contributed one review on the Google platform probably did so as a favor...just something to look out for when reading reviews.

Experiencia negativa: Response to owner: I guess I should have written a Google review a long time ago because I finally heard back from Ambassador but there a still outstanding issues and they’ve failed to respond again. Just to set a few things straight - I check my junk mail folder on a regular basis and had not received anything from Ambassador. Only after posting on Google, they finally reached out and sent it to me but I’ve asked for additional information which I still have not received. Maybe they’ll see this update and respond again. This was discussed offline but there was not a $600 air conditioning repair completed at the house so that statement was completely false. Let’s be clear, I tried all forms of communication (including this “office number”) and I never received a response from you until after posting my initial review. I called (cell and office)/emailed/texted David Boswell (the owner and director). From what I was told there are only 2 employees, the director being one of them, so not sure how turnover comes into play when that’s who I’ve been contacting all along. The “office number” is not an office, it’s an answering service that simply tries connecting to an admin line that they have. When they can’t reach anyone, they leave a message that you don’t respond to. When they can reach someone (currently Shelley), she was unable to assist and simply states that she’ll relay the message to you because you are unavailable. I wouldn’t attribute lack of turnover to anything great that the company did. Original post: Ambassador Property Management managed my property and I have been trying to reach them for over 2 months now with no response. The property was sold and there are funds that they owe us. I’ve emailed, texted David (the director) and called multiple times (leaving messages with their useless answering service). I was a longtime client of theirs and this lack of service is beyond unprofessional. Their communication skills were always lacking. It always took several follow ups (email, phone calls, texts) to have questions and concerns addressed. Luckily, we didn’t experience much turnover because they turn properties over very slowly and hire expensive contractors. I would not recommend them to manage your property.

Experiencia fantástica: David is simply the best! Very knowledgeable and caring! I highly recommend using David and his team to care for your properties

Experiencia fantástica: Love working with David he knows his stuff. I would highly recommend him and his team with all of my property management needs!

Experiencia fantástica: High integrity, attention to detail ,and great customer experience. When dealing with so many parts of real estate these are the things that are most important and Ambassador checks the box on everything you need. Great company to work with.

Experiencia fantástica: David Andrew is a professional, trust worthy, reliable and very kind man. I fully trust him to take care of any properties that come through his hands. Everything he does is done with passion and care. I highly recommend David at Ambassador Property Management.

Experiencia positiva: We recently moved from a property managed by Ambassador because the owner was selling it. The property we chose also is being managed by the same company. Our experience in the new property was night and day from the first property. We figured out that our maintenance calls and stuff depends on the owner of the property approving things in time or at all and not so much to management employees. We will see how the rest of our lease goes, but this new owner seems to change the whole experience with Ambassador. They are strict, but nice about it.

Experiencia negativa: I gave them one star because Google does not accept less. Bad customer service. Beside they are thieves. After three months they have not returned my deposit. Do not get any property they manage.

Experiencia negativa: It is fine if everything just goes fine. They will do nothing if the tenant does not pay the rent, and even do not reply your query.

Experiencia fantástica: Very impressed with the professionalism of this company. Listens and works with the tenets to ensure the best rental conditions.

Experiencia fantástica: Ambassador Property Management truly goes above an beyond to provide the BEST care for your investment! We have 3 properties with them and do not have to worry about ANYTHING! I truly blessed to have such an amazing company on my side protecting the properties and in the best interests for our investments. Thank you!!

Experiencia negativa: BEWARE OWNERS CONSIDERING USING THIS COMPANY TO LEASE AND/OR MANAGE YOUR PROPERTY. As a Realtor who specializes in lease properties in the Central Austin area, this company has the most insane, ridiculous application process that I have EVER encountered and their reputation in this industry speaks very clearly to that. They are not doing the owners they represent any favors making it so difficult for potential tenants to apply for one of their properties, nor are they giving well qualified applicants a good first impression. Ambassador Property Mgmnt refuses to accept electronic signature on their application documents, they insist on original signatures and a HAND DELIVERED application packet taken to their ROUND ROCK office where you will never et anyone on the phone. That's right... in 2019 when virtually every other company of any industry is operating almost fully electronically to save time and money for their clients, this one chooses to make it as difficult as possible to apply for one of their properties and for NO REASON whatsoever. And don't even think about delivering the packet after office hours, they do not provide a drop box. Safety reason you know. (Paranoid much) If you do elect to go through with their insane application process, do not dare to check in with them on status for at lease 5 business days. They don't care if it puts you in a bind sitting and waiting for them to get around to processing your paperwork, you after all are "nothing" to them. Why would they do anything to make the process easier for you? Additionally, you can expect living in one of their properties to be invasive and unlike any other experience you've encountered living in a rental property. According to the rules outlined in their application documents, you can expect to have quarterly "inspections" whereby they will come into the home you are renting from them and inspect the condition of the property and observe your living conditions. I have been renting for over 20 years and never have had any Landlord be so intrusive and ridiculous. So heads up owners and Realtors considering doing business with these people... expect a process that is much more difficult and archaic than what you will experience with literally ANY other company in the real estate industry.

Experiencia fantástica: As a landscaping service vendor for Ambassador Property Management, in Austin, we have really appreciated working with this fine company! They are pleasant to work with, and they are timely in their payments for our services!

Experiencia fantástica: I have had nothing but a good experience with Ambassador Property Management. A great group of people who are incredibly professional and intuitive. They know what to do and they do it well, that's a clear choice for me. They are a very special company and I have been very impressed by them.

Experiencia fantástica: I lease many properties with this company and they are a great property Management company, they really care for the owners Best I interest. Tenants do not understand how difficult is to manage properties, it take a lot! Thanks

Experiencia fantástica: We have several properties that are all managed by Ambassador and we are completely satisfied and happy with this company. They treat our tenants fairly but are also firm with them also to pay their rent on time. I could not recommend them more highly! Remember most posts you see on any site is most likely a disgruntled tenant that did not pay their rent and was evicted. It'a a shame that people post slanderous reviews because I have seen nothing that supports these claims over the 3 years we have used their excellent service. Take all these reviews with a grain of salt!

Experiencia negativa: I am a current tenant and if I could give zero stars, I would. Everything everyone has mentioned about this company is true. I pay my rent on time and I take excellent care of this property. If I didn't love my house so much and plan on buying it - I would have already moved out. The lack of response is one thing - I could probably accept that if they were at least nice. But they are extremely rude. I've never dealt with anything like this in my life. I'm not kidding - I could post the email responses I've gotten from the owner of this property - all because I complained that my water heater went out and it was a week and still no one had returned my call. A week! And instead of "I'm sorry.." I got arrogance and rudeness. I've owned rental properties before and I've rented properties before - never have I dealt with anything like this. I'm pretty sure the owners have no idea how they are treating their tenants. They act like the tenants mean nothing. And today - when I have a problem at my house and called to tell them - their phones are disconnected. Since dealing with them, I've spoken to several realtors that refuse to bring any clients to properties that this company manages. I would never rent another property where they are the management team and would NEVER let them manage my property.

Experiencia negativa: If I could give them less than one star, I absolutely would. They are a terrible propert managment company.

Experiencia negativa: If I was able to give zero stars i would. I had to fix multiple things in the house we rented from them. Like day before Thanksgiving the hot water heater went out and they said it was an emergency to fix and wanted to schedule sometime after Thanksgiving. So I had to buy the part and replace it myself to have hot water on Thanksgiving. Second the disposal had crack in it from previous tenants that looks like they tried to repair with plumbing hardener or something of that line. So the whole bottom of cabinet was molded and they said they would get to it but never gave me a date. So I bought new disposal and replaced my self and treated the mold the best I could as know there was mold under the cabinet and sure that is what kept smelling. 3rd they just showed up in the morning without a call while I was sleeping and said they needed to inspect the property. After about 15 minutes I found two ladies peeking in the back window and I let them in to have them yell at me for locking my doors. They have sent a pretty good amount to collections as after all these issues and more and we were renting for 5 years we called it quits and moved on short of our lease. I get that we cut our lease short by 4 months but couldnt deal with these idiots anymore. Be aware of you are wanting to use this company for your rental.

Experiencia negativa: I don't suggest using this company, they take multiple applications for a property, and in my case banked my first months deposit despite us never getting to contract stage. They first declined our application and then came back a week later saying it had been approved. We never proceeded with the property and they kept the deposit for five months without returning it. The deposit check should never have been deposited in the first place, and then they made no effort to refund the money. It seems they are very much a one man show as the only person I could get through to was the guy who informed me he was the owner, and when I spoke to the owner I got lots of attitude. Very unprofessional!!

Experiencia negativa: Beware! Ambassador will keep your deposit then will only let you deal with their attorney.

Experiencia negativa: These people are the worst. I am a Realtor that brought them clients. We were the first apps in but they told us it could be up to SEVEN days to process and they would accept other apps and app fees the whole time they are running mine. Basically they are running at least three groups of people's apps at the same time. They claim this is just their policy but it is unlike anyone else's policy and it seems that they are just trying to collect people's app fee money. There is no other reason you would run so many apps at once. Very frustrating and very bad business. Running multiple groups of apps at the same time should be illegal and on top of all that the staff is very rude on the phone. Good luck with this sketchy bunch.

Experiencia negativa: The worst property management company in existance. Don't believe me? Pull up to there 'office' that has no one in it and call the numbers - you'll be lucky if someone answers, if or when they do you will get the rudest most unprofessional service in the world. If you are considering being a Tennant in any property managed by this group, I would look at all other options first. Had a leak in a shower on a second floor that was dripping into the first floor through the wall. Persisted for over a month and half, solution to the problem did nothing to inspect or address the damage in the wall, potential mold or anything else. This is a company that was clearly built of running slums and you should expect that level of service and professionalism from them.