RealWise Property Management

Experiencia negativa: Since Google won’t let me respond to the property manager who respond to my review: UPDATE: Their response says they take concerns seriously, but I have to strongly disagree based on what is happening now. I just received an email from Nikiya Moore claiming that I am still at the property, even though I vacated the property on 9/5/26 and returned all of the keys that same day. All tenants have moved out, and we are now in Texas. Apparently, she saw someone in the driveway and claimed that she saw me at the property. Seeing someone in the driveway does not mean it was me. Last time I checked, I cannot be in two places at once. I am currently in Texas, and I have documentation showing when we moved out, when the keys were returned, and where we are currently located. This is especially frustrating because Nikiya previously failed to properly process my 30-day notice, and now I am receiving an email claiming that I am still living at a property that I already vacated. This does not make me feel like my concerns are not being taken seriously. Instead, I feel like I am having to continually prove facts that should have been properly documented and verified by management. Another major issue is that every time you ask to speak with a manager, Nikiya says “I am the manager.” My question is: who is her supervisor? Who is actually responsible for addressing these issues when the person managing the property is the person you are having the problem with? Everyone has a boss. Hopefully, this review will finally get the attention of someone above her who is willing to actually look into what happened and reach out to me. Do not rent from this company unless you are prepared for a very frustrating experience. The communication and management have been a nightmare, and what should have been a simple move-out has turned into unnecessary stress after we have already left the property. I am sharing this update because their public response makes it sound like my concerns are being addressed. I am not paying you any cent and hopefully her manager can call me and take this seriously and also they need to review Oregon laws cause they are not.. They are not.

Experiencia fantástica: So far my experience at RealWise has been positive, easy leasing process and unit was well maintained and clean upon move in. The only problem I have had is online maintaince requests have required multiple follow up requests before being addressed. However Katelynn at the front desk has been very responsive and helpful throughout the whole process, and when contacted directly has helped to get maintaince requests taken care of quickly.

Experiencia negativa: In an effort to protect potential renters and owners from having a similar experience as we have, writing this review is important. We recently moved out of a home managed by Realwise in Redmond, as the owner needed to sell the home. We had lived in the home for 5 and 1/2 years. We had taken excellent care of the home as if it were our own. We are older, with no pets and all our children are grown. We endeavored to work with the real estate company that is selling the house, as we wanted to do all we could for the owner, who was so good to us. To give the entire picture of what we had to deal with in regards to Realwise over the course of moving out is too long to detail in this platform, so I will highlight the most important. It has been disturbing, to say the least, and we would not wish it on anyone: Making multiple phone calls, leaving messages and not receiving a return call. Telling us that there was no evidence of our call and having to send screenshots of them. Being told to email instead of call, and emailing with no responses for days. When moving out, we hired a professional move out cleaner and paid $500. We sent Realwise a receipt so they knew that we had done that. We also did our own cleanup, including pressure washing the garage floor, taking care of all nail holes, having the lawn groomed one last time and raking gravel to perfection. We went above and beyond to leave that home in the best possible shape that we could because that’s who we are. On the very last day that we should have received our security deposit, I emailed and asked what was going on. I was told that it was mailed that day, the 31st day from the day we handed in the keys, which is the last day of the allotted timeframe by law. When it came in the mail, it was postmarked the day after, which violates the 31 day timeframe. It also came with deductions over $500 for so-called cleaning and damages. When challenging these charges repeatedly, every email response was delayed, delayed, delayed and never fully addressed the issues that we had raised. Finally, after over a week, we emailed and demanded to see what exactly these charges were about, we had to email again to get an answer and were sent receipts that showed estimates that included all the things that had already been done by us. There were a few small things that should have been in the normal wear and tear category, which we should not have been charged for; pressure washing outdoor lights and replacing a ceiling lightbulb over the kitchen stove, which is so vaulted that it would have been dangerous for us to do it by ourselves. We had three witnesses walk through the house with us and inspect every last thing in case we missed something. The house was spotless, as was the yard, and anything else that we might have missed would be small and considered normal wear and tear. The withholding of over $500 from our security deposit for these things has left a bad taste in our mouth for this company, along with the poor communication and all the other things that we have dealt with in the last few months. Some of those things the owner had to deal with as this company also did not return her calls, or deal with things in a timely manner. They do not advocate for the owner or the renter. There are other great property management companies in central Oregon, so please do your research before signing on the dotted line. It will save you money, unnecessary stress and frustration.

Experiencia fantástica: Realwise property management has been great. We are about 3 months in our lease and we have had a very positive experience. We reached out to Katelynn Adams there because we were having some issues with our range and she helped us get it taken care of right away. She’s been so so helpful ever since we first reached out with interest in one of the rentals. We bombarded her with questions and concerns and she helped us get every answer we needed.

Experiencia positiva: RealWise Property Management has been easy to work with and responsive my needs as a tenant. I recently had an issue with my gas range that necessitated a replacement and Jim and his team were absolutely WONDERFUL throughout the entire process. Jim was thorough, communicative and went above and beyond to ensure that my new range was delivered on a day that worked best for my family and that once delivered, it was installed correctly, keeping our safety in mind. Jim was very kind and friendly and I felt well cared for working with him.

Experiencia fantástica: I have entrusted my Redmond rental property to RealWise Property Mgmt for 11 years. They are very professional & find good renters. I receive my rental income on a timely regular basis. They make sure my rental property is maintained and in excellent condition, and are able to facilitate any repairs needed. I am very pleased to work with Paula, her staff & crew. They are all very pleasant to work with. Highly recommended!

Experiencia fantástica: Connie always did her best to be understanding and helpful!

Experiencia negativa: From a renters experience, I will never rent from them again and would not recommend them to anyone. I had problems with them from the very first day I moved in. Day 1 move in, pipe burst in master shower as soon as I turned it on. Took over a week to repair and patch up the wall. Which is understandable, but I work nights and had to call out of work because I couldn’t sleep before work while they were in my room and bathroom doing the repairs. They were extremely rude when I expressed my frustrations and requested some of the over $3,000 deposit back for the inconvenience it caused me. Their actual suggestion was for me to sleep in my daughter’s room on her toddler bed while they were doing all the repairs in my room. I also found it very invasive when they came for random property inspections and took pictures of every square inch of the place, which included all my personal belongings. Then upon move out, they give you a whole page list of what they expect you to clean (which includes every single inch of the home, floor to ceiling). And also require you to pay for a professional carpet cleaner. My family came over to help clean, and it took us 2 full days to clean the 3 bedroom 2.5 bath home. We left the home in better condition then when I moved in. Cleaning every square inch. But what do you know, when they returned my deposit, they deducted over $300 for cleaning and wall nail patching. When I called to inquire about the details of the deductions, they were extremely rude. According to them, I should have used command strips to hang pictures up… I would have patched the nail holes myself if I would have known they would charge me for them. Plus The move out instructions specify said not to. And as for the cleaning, they said all the blinds needed cleaned, even though my family and I cleaned them with spray cleaning solution and a microfiber cloth. But apparently their was still some dust spots when they white gloved it… Beware, they will find every little thing to withhold money from you. Apparently, the law to not charge for normal wear and tear doesn’t apply to them.

Experiencia fantástica: If there were any issues, the group was always available to answer any questions.

Experiencia fantástica: Paula Dodge and team have been a great partnership for our duplex.

Experiencia fantástica: Our experience with Real Wise has been exceptional. They are very conscientious about responding to our needs. We would especially like to commend Connie, Maya, Donna and the whole team there for their attentiveness. We have been with this company and the same landlord for seven years now. We would recommend this company to our friends and new renters. Sincerely, Kai and Dottie

Experiencia fantástica: Connie has been great to work with- I manage student housing for the flight school I work for, we rent several units from them and they are great! Thanks RDM team!

Experiencia fantástica: The team at RealWise in Redmond are amazing! They are quick to respond, and extremely knowledgeable & helpful. They are all a pleasure to work with!

Experiencia fantástica: The RealWise Property Management team has managed our rental property in Redmond, Oregon for years. They offer unbeatable expertise and provide hands-on support. Their services include property marketing, screening, rent collection, maintenance, and inspections. These invaluable services benefit us as owner/investors as well as our tenants. It has been a pleasure working with Paula Dodge and the rest of the RealWise team. Their support is much needed and is always greatly appreciated!

Experiencia negativa: The influxes of positive reviews since my review have been due to them reaching out asking landlords to increase their rating online. Since providing proof they knew our story and still told us to apply nothing has been done. To their response below, they in email and over the phone said if we picked another property that was cheaper they can fudge the rental history. This is a breach of the Oregon fair housing criteria and I have filled a formal complaint. While their denial isn’t make it or break it for my family it could have been for others. And to know they don’t follow their own guidelines is appalling. I will not let them lie to others and take someone’s hard earned money. Your fake apology and phone call doesn’t scare me like it has with others. Enjoy the bed you made. Update, after receiving a phone call asking to remove this review due to me “lying” and no one who works for them telling us to apply after we explained our situation of having zero rental history I have uploaded a email telling us to apply. The morning of this email we had a long call explaining we had a paid off house and no rental history but still being advised to apply. There’s a reason there properties sit vacant longer then other. But they are very quick to tell you they’ll work with you and they deny you after you pay there fees for the exact reason you explained to them. During my call after this review I was called liar and was told that the was zero chance that anyone would say such a thing and surprise surprise someone did. People make mistake I understand that but take accountability and be honest. If you owned a house and are looking to move into your first rental regardless you have to have 3 years of rental history. They’ll lie and tell you to apply and take your app fee. Offered to pay the full 12 months rent in advance as we have zero rental history from owning and unless you meet the exact criteria don’t waste your time. Property owners who want to use them to manage, they have zero understanding of situations outside of there guidelines and refuse to think outside of there black and white screening. Also don’t post on half the rental sites. Many better companies in Redmond that will listen and work with someone who has never rented. I have 2 friends who are removing there properties once I spoke with them. Feel free to reach out and I’ll provide all proof to hold them accountable

Experiencia negativa: Just a heads up: after I posted this review, there was a large influx of 5 star reviews all posted at the same time. It appears they are trying to inflate their rating. Be careful when reading this reviews, as some may not be honest Avoid them at all costs. I lived at one at their apartments for FIVE YEARS. Moved in August 2019, moved out September 2024. I was never once late on rent and never even had a maintenance request during my tenancy that I can recall. I left the unit spotless, see the photos upon move out for proof. Of course, they waited the full 31 days to return my $1,895.00 deposit. Upon receipt, they withheld charges of $144.00 for "cleaning & trash removal" and $78.50 for "damage." A small enough amount withheld in hopes I wouldn’t bother disputing. I’m sure they do this a lot. ORS 90.300 prohibits landlords from withholding cleaning fees used for normal wear & tear. So I called their bluff and wrote them a certified dispute letter mentioning that I would be considering my legal options (of course, this is after I attempted communicating via email, which they ignored). Once they got this letter, they IMMEDIATELY offered to refund the $144.00 of cleaning fees. Shady much? However, they maintained a charge of $78.50 for “damage”. What damage, you ask? 3 NAIL HOLES. That they say took an hour of labor to repair. I’m no judge, but for a tenant that lived there for 5 years, this seems more along the lines of wear and tear to me. Not to mention the fact that I have a move-in checklist from 2019 in which I listed the walls as FAIR and listed markings on the living room wall. However, at the end of the day, $78.50 is smaller than the amount to even file small claims. I had to let this one go, unfortunately, and signed the settlement agreement for the refunded cleaning fees. Let this be a warning that they will nickel and dime you for every little thing, no matter how good of a tenant you were or how long you’ve been there. Live there for 5 years, treat the property well, and save them thousands on turnover costs? They’ll thank you by stealing from your security deposit. EDIT after owner response: I too wanted to resolve my concerns amicably, but felt dismissed after weeks of no response to my respectful emails. I felt the lack of response or care gave me no other option but to send a certified dispute letter, to which only then did your team respond to me and offer to refund me to cleaning fees. I am perplexed by your claim that the cleaning charges were removed as a courtesy, because this doesn’t sound like what I was told yesterday. This is exactly why I hate discussing such matters over the phone, because now it falls under a “he said, she said” argument. After I posted this review, the manager gave me a call. They told me their boss was mad at them and asked if there was any way I could adjust or take down my review. I was also told the cleaning charges were removed because they were a MISTAKE. Regardless, my pictures speak for themselves and anyone looking at them can come to their own conclusion on whether or not a $144.00 cleaning charge was reasonable. This entire experience is extremely disappointing, and I sincerely hope your team can take my experience into consideration and put methods in place to prevent treating other tenants in the same matter. Thank you for taking the time to respond.

Experiencia fantástica: I would like to especially thank Donna Buring and her Leasing Departments effort and the efficiency that they have displayed in keeping my properties occupied in a very turbulent 2024. I especially want to thank Connie Costello and Chrisi Jones for their frequent contacts and emails to give me updates and status of potential new tenants. I have had multiple vacancies in the last seven months - renters that have been with me for more than ten years. One who has retired and moved out of state and three that have bought their own homes. Because of the turnover of my rentals, I would like to also thank Miya Ruby, the Maintenance Supervisor and her assistant, Jose Pelayo who have been very busy getting "Move Out/Move In" tenant reviews and quotes for necessary repairs and/or upgrades before the new tenants could move in. I would especially like to thank Jose for the 'personal contact' (versus email communication) to take the time to explain in detail the work being done on my behalf. Person to person contact is always MORE reassuring than emailing or texting (I don't do text). I realize this is a LONG review, but I deemed it important to acknowledge the efforts the staff at Real Wise Property Management have made on my behalf. 2025 WILL BE A BETTER YEAR FOR ALL. Thank you once again.

Experiencia fantástica: Connie and Donna was amazing during our application process and helped us every step of the way. Everyone provided clear and thorough communication and we were very happy with the service we received !

Experiencia fantástica: They have always kept in touch with me on the status of my property’s . And always get back to me when I call with questions.

Experiencia fantástica: I had one of the best experience I have ever had working with a property management company. Connie Costello was an outstanding professional and made me feel at ease during high stress times. Thanks so much

Experiencia fantástica: Paula and the rest of the RealWise team have been super helpful and professional, and their communication has been awesome. I highly recommend using their services!

Experiencia fantástica: I was looking into a place here for my niece. I talked to Connie who was very helpful in talking about the places available, the prices, and the application process. She also told me some important things to do when someone is relocating! Thank you very much!

Experiencia negativa: Phone tree makes contacting a human incredibly challenging. Direct communication is nearly impossible.

Experiencia negativa: We had a private landlord fraudulently withhold our deposit against the law. We signed our paperwork with them through Realwise and I see that it's up for sale again. Ive never had my deposit withhold for any reason, I cleaned and I did not cause damage. The carpet stains were there when we moved in and the house was gross. The garage door looks like its still broken despite it being due to missing a bracket, not something we did. Renter beware! They will do this to you too....

Experiencia negativa: Horrible portal for renters and owners. Poor communication!

Experiencia fantástica: Realtor Cindy Henderson is a breath of fresh air. She is prompt, professional and prioritizing. Cindy gave me the assurance that she was ahead of the game, not behind it and our purchase took less than 30 days start to finish. If you are looking for help with the challenges of the Central Oregon market, Cindy Henderson has the confidence that will guide you through. I highly recommend Cindy and her team. I was blessed to work with her.

Experiencia fantástica: Realwise has great people!!

Experiencia fantástica: Very pleasant

Experiencia positiva: No real complaints here, yall helped me greatly with getting my ESA dog back living with me. Would like to see a designated parking spot in front of the complex for residents, between living next to business and your company vehicles trying to find a spot to park gets very annoying nobody wants to walk groceries across the parking lot, and people that dont live here will take those spots. thank you for all the help and a place to live

Experiencia fantástica: Very kind staff, quick responses and good communication with Landlord.

Experiencia fantástica: Clear direction and communication.

Experiencia positiva: They are responsive to request when they are out in. And they respond in a timely manner.

Experiencia fantástica: Donna is such a kind, efficient person. She helped me find a rental that is perfect for my retriever and I. God bless Donna!

Experiencia fantástica: Amazing and helpful staff.

Experiencia fantástica: I live in Sandy OR and own a duplex, with a partner, in Redmond OR. Real Wise was incredible to work with and took care of our property every step of the way! Whether it was renting, maintaining, or managing turnovers, we never had to worry about a thing. I highly recommend Real Wise Property Management to manage your investments in Central Oregon!

Experiencia negativa: From a homeowner perspective, I would not recommend Realwise due to multiple issues I experienced with maintenance, listing errors, and renter management.

Experiencia fantástica: Awesome people!

Experiencia fantástica: The best! Great workers too.

Experiencia fantástica: The new property manager is very knowledgeable and kind. Will 10/10 reccomend!!!!

Experiencia fantástica: I'm a landlord, and I've used RealWise Property Management for a number of years, and have been happy with their service. I went under contract with RealWise to help handle a difficult eviction, of an unscrupulous tenant, which I placed myself, which required the involvement of the Sheriff. RealWise also handled the long collection process, which required a suit by a collection agency, to recover at least part of the money owed for repairs after the eviction. This was a long, frustrating process, and RealWise helped to reduce the overall cost, in dealing with my mistakes, in being too lenient with a dishonest tenant. I would recommend RealWise, and I will continue to use them.

Experiencia negativa: Unclear accounting for how an unreasonably large sum was taken from our deposit. Also, their policy about doing inspections every few months without any pretext felt unnecessary and intrusive. I'm not sure if the rental company was involved with painting the floors, but whatever materials were used left a paint odor for the entirety of our lease, so I highly recommend doing an in person walk through if VOCs could be an issue for you.

Experiencia fantástica: In preparing my property in Redmond, this company was extremely well organized, professional, and the quality of the contractors they used was exceptional. I wouldn't want to use any other company to manage my rentals in the area except RealWise Property Management.

Experiencia negativa: We rented from RealWise for a year. When it came time to leave we spent many hours cleaning the inside and outside of the unit. We swept, mopped, and wiped down everything. We cleaned windows, appliances, blinds, fans, baseboards, closet doors, everything. We can count on one hand how many times we used the dishwasher because we hand wash our dishes, so the replacement of the filter, which wouldn’t even be dirty, is frustrating. Our deposit was $2595.00 and they kept over $600 of it. We took pictures before we moved in but did think to use a white glove on the baseboards to see if it was clean. Use caution when renting from RealWise!

Experiencia positiva: Efficient communication, great techs. Thank you!

Experiencia negativa: I called before we applied for a place to check income requirements, and what I was told were the requirements, we met, so we applied which we would not have waisted $100 if we knew we wouldn’t qualify with the income requirements . Then We had to call multiple times to get a response on our application and once we did they told me there was something on my husband’s background check and he could call to ask what it was. So he called to ask what it was because his should be clear, and they told him it was not background check, but credit check that was the issue. Then when he asked for a copy of the background check, they refused to give it to him. Is seems very odd and fishy to me that they gave us wrong info on the income requirements, then again with the background check, then refused to give him a copy.

Experiencia fantástica: I walked into the Redmond office and every single person is friendly, says hello and is very helpful. I haven’t walked into a better reality group. I appreciate all of your hard work and helping me! Will refer you to others! Thank you!