Home365 - Scranton

Experiencia negativa: I don't understand how they consider themselves a property management company when they don't manage a single thing but accepting payments. We haven't had hot water for 3 days because our furnace isn't safe to use. They require you to submit a case via the app but no one has responded. Unfortunately even though we found our property on zillow, we had no idea we would be renting from an LLC that operates this way!

Experiencia negativa: We rented from Home365 for two years and we would not recommend renting through this company. The issues started when we submitted our app for consideration, as the portal we had to use would time out in the middle of applying. Then, we were informed our app was accepted and we would be renting the home, but the company continued with showings even though it was ours. We lived in another state at the time, but my MIL visited the house during the first showing and noticed there were no smoke alarms. Upon request they were added, but we should not have had to request something that is required by law. We moved in and quickly learned that there was no key for the garage. I put in a request for the key, but the landlord denied it because "Home365 has the key." Our contact at Home365 claimed there was no key. Within 1 week of moving in, our kitchen was overrun with ants. Then we got them in the bathroom and basement. At times we would have hundreds of ants invading our kitchen. We could not store food unless it was in the refrigerator because the ants were everywhere. The first pest treatment was covered by Home365, but it only addressed the ants inside the house and not the ants in the wall -- more aggressive and invasive approaches were necessary to actually rid the house of ants. At this time Home365 told us we were responsible, but it would involve getting into the walls -- something that shouldn't be the responsibility of the tenant. We quickly realized that essentially all maintenance and repairs would be on us. We also had a wasp nest inside the siding. Home365 informed us we were responsible for all pest control. The pests are a result of poor construction in the building and would require more invasive solutions, which I believe should be the responsibility of the management company. The siding would need to be removed and replaced to address the wasp situation. The final straw for me was when the house's CO alarm went off in the middle of the day. We evacuated and called 911 for help. They advised we contact Home365 to let them know of the possible emergency. I called the emergency line. No one answered. I called again and finally got someone on the line. I explained that we had a CO alarm going off and that firemen were evaluating whether it was safe to go back in the house. The person at Home365 said "Well what do you want me to do about it?" I asked them what their standard procedure was for emergencies like this. He said there was no procedure. I find it abhorrent that Home365 has no response in place for emergencies such as CO leaks, which could kill occupants if not addressed immediately. In the best case scenario, a faulty CO alarm, they should at a minimum have a procedure in place to replace the faulty alarm. In our case, the CO alarm was bad and Home365 did not replace it nor was this emergency logged to my knowledge. They also charged us without authorization for renter's insurance when we already had renters insurance and followed all their procedures for submitting proof (and got the proof approved as well). When it came time to return the security deposit, I followed all the instructions for indicating where to send the check. 1 month later I still had not received it. Unable to contact Home365 as I am no longer a tenant, I called the emergency line again and left a message (again no one is manning the emergency line). I received a call back indicating there was a "glitch in the system." I finally received my reimbursement, but only after I had to track down someone to take care of it. I do not recommend working with this company. At worst they are malicious and at best they are so disorganized and apathetic that you may put your life at risk (or at least lose money). The one bright spot in all this is Simone. She is the only person who got anything done for us, and did so with professionalism and expediency. This review does not reflect her, as she did a tremendous job and showed care for the customer and pride in her work. I hope she finds a better job, she deserves so much more.

Experiencia negativa: Absolutely the worst company I’ve ever dealt with hands down. No communication options what so ever besides email, which never gets answered. This company should be ashamed of ripping of their clients and tenants. Stay far away from them

Experiencia negativa: Absolutely horrible to deal with. Every transaction runs through an app that doesn't work correctly. Nightmare to get in contact with anyone to address issues. Update 3/5/24 : Don't let the influx of recent good reviews fool you. This company continues to ask for extra money for insurance even when you have proven you have your own. Is it malicious or inept? Who knows. Beware of mindlessly clicking on anything from them and always follow up on discrepancies.

Experiencia negativa: This place is a scam. We applied and paid for our applications to be processed. They took the money and never processed our applications. The house we were interested in was taken off the market and put up for sale.

Experiencia negativa: Worked with H365 for a year on a property owned by my brother and I. Terrible experience from beginning to end. No follow through. Constantly having to hound them to get anything done. Lied to us about included features in certain programs. Takes them MONTHS to get a simple listing updated (something as small as removing an “included utility” that’s not included at all). They do not hold tenants to the signed lease (they had an applicant sign the lease before seeing the property, then let them out of the lease once they weren’t happy with it). No accountability. I would urge you to never work with H365. It’s nothing but a money waste and lip service.

Experiencia fantástica: Idaly Moriel Was A Great Help. She Was attentive To My Issues ,And Very detailed about Making sure I Understood The Situation. Very Caring and Delightful To Speak With. Very Professional and Passionate Person.❤️

Experiencia fantástica: George Lemus has been great in assisting me through my process. Thank you for all your help

Experiencia fantástica: George Lemus, at Home365 Has been awesome and help me get everything setup. Thank you

Experiencia fantástica: Such a great service for home owners. They especially make it easy for out of state home owners to manage their property. George Lemus was such a pleasure to work with! I highly recommend!

Experiencia fantástica: Kortnee with Home 365 has been absolutely Fantastic!!

Experiencia negativa: You will never be able to speak to an actual person. Once they get your money and get you in your pretty much on your own. I have no clue how to work the furnace. My heaters are cold. I sent a ticket to the general mailbox requesting for someone to tell me what I'm supposed to do and what knob I'm supposed to use to fill water etc to the line bc there's so many and they said I need to submit a maintenance request. I submit a maintenance request and it's immediately denied. I don't know what to do. I woke up yesterday morning and my kitchen floor was flooded. Water is coming from behind the cabinets but underneath the sink isn't wet. I call the emergency line and have to leave a msg. Then I get an email saying I need to submit a maintenance request. It's been an entire day hrs and still nothing. Oh, I forgot to mention how there were ants coming from inside the walls. I had an exterminator come look and he said the walls are infested with carpenter ants. I forwarded the info along and guess what they did...NOTHING! Save yourself. This has been the absolute worst experience ive ever had. Come to find out the property isnt even listed as being owned by resl people but an LLC. I'm contacting the city and attorney generals office. DO NOT RENT A HOME FROM THEM!!! You've been warned.

Experiencia negativa: Disgusting! I have my own renter's insurance, l don't have to buy it from god knows what insurance company you people are dealing with! How about answering your phone. Not everyone has a computer! I need repairs that never happen.

Experiencia negativa: Working with Home365 to manage my rental has not been easy. The app does not work for scheduling meetings and the messages I've left for my customer satisfaction director at the 800# remain unanswered. For almost a year my requests for action at my property and actions associated to my rental fee have not been resolved. Justin - schedule a meeting, I will attend.

Experiencia negativa: If I could give zero stars I would . This is the worst management company ever. No one gets back to you . I have trying to reach someone for over a month . Online it states the renting office is open yet there isn’t anyone here and the office is locked . I have been having this same problem since I moved to one of the properties they manage. I would think twice before getting an apartment if they are managing it .

Experiencia negativa: Absolute WORST company I have ever worked with. Justin, out of the Scranton/Wilkes-Barre branch has no communication skills. I have to email him 3-5 times before he sends me any type of response. No one at the company will ever answer the phone. If you own properties and are looking for a management company, stay FAR away from home365. They will also charge you every year when your lease renews. They will not change a single thing on the lease, but you will be charged... If I could give them a 0 star I would. Save yourself the headache and do not even consider this company for managing your properties.

Experiencia negativa: Impossible to get a hold of anyone, the online portal often glitchy, bad tenant screening, they confirmed a walk through of a unit was fine and now I have code enforcement telling me the unit has violations….overall extremely poor management

Experiencia negativa: For nearly two weeks, I have attempted to schedule showings only to have them canceled mere minutes before the time. I have left countless voicemails and sent emails with 0 response. Absolutely the worst realty company I have ever tried to communicate with.

Experiencia negativa: HORRIBLE! This is a SCAM. i cant stress enough this is in fact the worst company I have ever dealt with they never answer your email or calls. it is IMPOSSIBLE to get a head of someone. all the bad things said are 100% true. the good reviews must be FAKE. do not no matter what use them you have been warned.

Experiencia negativa: App almost never works I feel like the worst thing my landlord did was use this company. There’s no one for me to even speak to when I have a serious problem I have to use the app which damn near never works for me. And communication with them is subpar to say the least.

Experiencia fantástica: Alfonso has been a great asset to the Home365 family. He is very responsive and always helpful with any questions or concerns. As a vendor, it is imperative we we get the support that we need in order to complete the work in a timely manner. He is courteous and thorough which helps tremendously.

Experiencia fantástica: A plumber was assigned to fix my sink and did an excellent job

Experiencia negativa: We had a terrible experience with this company. We experienced poor communication (not returning calls, them not providing documents we requested, etc) to higher than standard quotes from "handymen" they worked with, and we were told that our tenant was not smoking in the house when in fact, they were and when we went to the house ourselves, you could smell it from across the street. The tenant trashed our home and we had to travel 1200 miles and clean it up ourselves. We did get it cleaned up and ultimately were able to sell it, but not with help from Home365. in my opinion Home365 didn't provide due diligence with inspections as contracted, ignored evidence of smoking and pets in the home, and to this day we haven't collected a dime in rent that the tenant didn't pay. I wouldn't recommend this company to anyone.

Experiencia fantástica: My best expirence will this company home365 highly recomended. I had a heating emergency on holiday and Sara made on and beyond to help me get it resolved. Thank you very much

Experiencia fantástica: Such a great support by Sara Fabian, really cool attention, thanks a lot

Experiencia fantástica: Excelent service Sara has been Great.

Experiencia fantástica: Sara Fabian is amazing person as well as John Lin. This company has some really good employees who take the extra steps to solve any issue

Experiencia fantástica: My experience with Sara has been a wonderful experience, She’s a great lady to work with all my issues…..

Experiencia fantástica: I am very grateful for the excellent service that Miss Sara Fabian gave me, very kind, helpful and answered all the doubts I had. Thank you very much for the excellent service.

Experiencia fantástica: I liked this experiencia with the attention, the most important for the users is a big communication n respect, thank you so much Sahara

Experiencia fantástica: I thank Sara very much for her support and very good service, she has taken care of me very well and everything has been perfect.

Experiencia fantástica: Nice to work with sara very helpful, will keep her contact this company is doing an excelent work.

Experiencia fantástica: Agradesco mucho a Sara que tomó mi caso y se preocupó hasta solucionarlo, es muy considerada y amigable , recomiendo hablar con ella , vivo en Hazleton y estoy agradecida de ella personalmente .

Experiencia fantástica: Sara fabien hands down was always on task and always eager to assist with whatever we needed. She made sure nothing went undone or left un attended. Really love working with Sara. Every property group needs a sara fabie because she always did her above and beyond my whole team speaks highly of her.

Experiencia fantástica: A tree took down Our power lines due to a winter storm and John, the district manager had an electrician out there same down to fix the issue and kept me informed the entire time. They put us in a beautiful hotel while the problem was being solved. I couldn’t have asked for a better experience with them!!

Experiencia fantástica: Great company to work with Sara is responsive professional and easy to work with Fair and very personable, we will continue to do business with them, keep Sara as a point of Contact!

Experiencia fantástica: Great company to work with! Awesome management team, especially Sara Fabian

Experiencia fantástica: Sara is super nice. She was always there and helped me a lot with all the problems from the maintenance department.

Experiencia fantástica: Great people to work with. Been doing business with them since 2020. Sara Fabian, Que T., Marcos, and Justin have all been awesome to work with. Always responsive to texts and calls and pleasant to do business with. Their new app update has also helped with communication as well. Would definitely recommend Home365 and the team there.

Experiencia fantástica: Sara Fabian, the maintenance coordinator... professional and patient. She deserves a promotion and a raise!

Experiencia fantástica: Great company to work with. Sara Fabian has been very responsive and helpful with issues when they come up.

Experiencia fantástica: Josh Conaboy is a superstar! He is responsive and effective. I can imagine that its not easy working in property mgmt, but he handles it with such grace. I can text or call Josh with any question or concern and he always helps with a smile on his face. If you are looking for a pro in this area, look no further than Josh at Home365!

Experiencia negativa: This application is horrible you can't make contact with anybody you don't get no response from nobody everything is a message or a voice-mail I hate this management company there are very unprofessional and disrespect

Experiencia fantástica: Jenna T helped me and she was very helpful and responsive it all depends on who’s helping you but i would recommend her highly .

Experiencia positiva: I emailed them about a billing mistake and it was corrected within a day. Great service.

Experiencia positiva: Not very quick on thier response time

Experiencia negativa: This company is horrible at communicating and never respond to emails. They try charging you extra on your lease randomly when deposits were already paid when you first move in.

Experiencia negativa: Been trying to reach someone but no response the email communication is very much little to none and they charge you for extra unauthorized transactions to make you pay more money when your not at fault very disappointing.

Experiencia negativa: It's not a great company to rent from. First it was our maintenance issues and how they were handled improperly. So we decided to just not use their maintenence staff anymore. Our elderly neighbor showed us her unit that she had been asking for them to fix and let's just say it's shouldn't be considered as livable conditions. Then it was deleting the app for Android users which I think is ludicrous. We have always paid months in advance for rent, and now I recieved an email stating that they don't accept partial payments. We've only been renting since March 2022 and the constant changes are ridiculous.. Update: They finally came a month later

Experiencia negativa: I have lived at my place for a year and a half and I still have maintenance request tickets from last September that wasn't addressed. You can't speak to someone on am actual call. Every month my portal says a different amount than what's on my lease . I've been disputing this random charge since Feb of $200 something dollars and now today it made me 1900 somethin when my rent is only 1560. I'm so annoyed and now my car note will be late because it took out this random charge other than my rent amount

Experiencia negativa: Absolutely terrible. Nobody will get back to you about anything. We have been trying for almost two months now to have multiple issues fixed and managed. Everytime, we are ghosted. It seems like nobody is working to get things done. Do not rent from this company.

Experiencia negativa: This place is ran terribly. Owner is supposed to be paying gas and electric because of lines being crossed in my building. My gas got shut off today and ugi will not allow me to even switch it to my name because of the crossed lines. Now I can’t even cook my food or get a warm shower. Multiple calls were made and go figure they didn’t return any. I’ll be contacting my lawyer tomorrow morning. Don’t rent from home 365 because they do absolutely nothing! What’s even funnier is I have hot water (gas water heater) but no gas to stove that just proves that lines in my building are crossed. I can NOT switch bill to my name until ugi does an inspection to show that the lines aren’t crossed anymore and nobody in my building which has 5 units can get into the basement for ugi to check because they had the zoning officer lock the basement up. Gonna be a good lawsuit!

Experiencia negativa: I am a home owner. They are terrible. My property manager left in October of 2021. I was NEVER notified of the change until that my old manager asked if i was still with them. I.cancelled last month and my tenant is still being hounded for rent and now they wish to inspect the property. Also I have money owed back to me. Cant get anyone to call me back. They are good at taking your money but will never be able to reach them. Company is more concerned with growing the business and not helping currently clientel. No communication and terribly unorganized. It was so promising in thr beginning. I will give kudos to que tran she is amazing at what she does this review does not reflect on her as she did not have any control over recent management change. I would not recommend. They are very difficult to peeach on portal and nobody communicstes with anyone. Rant over!

Experiencia negativa: No one has responded to any of problems I had submitted. Trying calling can't get in contact with anyone through the phone. I literally got one email from them. Which I replied to it and never got a reply back after that. I literally only spoken to one property manager when I first saw the property. Spoke to him a few times and after that I never heard back from him again. I'm not sure if he's with the company anymore. Which makes me wonder why. Smh it's sad

Experiencia negativa: No one is ever available for the owner.

Experiencia fantástica: Que is definitely the best person to work with . She’s very understanding and by far was the most helpful. She answered every concern to her best ability and was very patient in the process.

Experiencia fantástica: Responded promptly and was helpful.

Experiencia fantástica: Que is one of the most amazing people I've met in real estate! She is happy to go above and beyond to make sure things get done. I wholeheartedly trust her to manage properties, recommend investment purchases/sales, and give me honest advice when most needed! Real estate from the investor and tenant standpoint can be challenging, stressful, and confusing, BUT not when working with QUE! Highly recommend to anyone in Scranton!

Experiencia negativa: Avoid. Does not respond to emails, cannot be reached via phone, unknowledgeable staff, unable to collect rent, unable to complete basic maintenance, totally useless. Been with them for 2 months and I’m actively looking to leave.

Experiencia fantástica: I have a great experience using slate house as my management company. Quan tran have made the process so easy and smooth. Quan was able to find my a tenant under 2 weeks rent over asking and with awesome tenant.

Experiencia fantástica: As an out of state investor, I work with real estate agents all around the Country. Que Tran and the SlateHouse team were an absolute pleasure to work with. Very responsive from my initial inquiry to the closing of the property. Strategic negotiator, very thorough, always in front of the deadlines and she was smiling and having fun all the way through the transaction. It was refreshing to work with a true real estate professional. I highly recommend SlateHouse.

Experiencia fantástica: Very professional, efficient and hardworking. Probably one of the best real estate and property management firm.