Common Interest Management Services

Experiencia positiva: My family and I were very happy and relieved when we encountered difficulties. I called and emailed Misha White, asking her to contact the HOA administration to approve my application. Misha White was very enthusiastic and happy to help me. I would like to thank Misha White and the HOA administration. Elrick Nguyen

Experiencia negativa: I do not know how to give negative stars. We have vibrations in our apartment, the contact person does not want to come on call, does not forward email for some reason, our architectural request has not been approved for one year. this is a scammy business.

Experiencia fantástica: Check drop off

Experiencia negativa: Poor representation for an HOA. Not responsive at all. Weeks and months for basic requests to be answered, if ever. Too much to go into in a review.

Experiencia negativa: One of the worst HOA. You cannot reach out to anyone. Their phone act as if they are busy, but I have been to office, no one seems busy. Very lare in responding to mails. I am having hard time to reach out to anyone. I would completely akip this company for HOA.

Experiencia fantástica: It was an overwhelming experience with Jazmin Manoiki , Customer representative at Salinas Valley Foothill Estates HOA. This commends her outstanding service far beyond expectation , the best example of exuding grace under pressure. job well done

Experiencia negativa: I sold my TH last month. I have been an owner since 1993. It was a rental for 20 years. My primary reason for selling was Common Interest HOA . They are completely unresponsive and non supportive to homeowners. I have waited for months for easy repairs. The portal is useless and there is no communication between homeowners & the board or meetings. No summary, very last minute notice of meetings etc that are held quarterly. No one will volunteer to be on the board , I believe, because of a lack of representation & respect. The landscape in front of my unit was never replaced it’s been 15 years . Finances were so mismanaged we were expected to pay an additional 15K to replace the roofs , garage doors etc. . Members wait months to have lightbulbs & shingles replaced on their units. Very slow & horrendous customer service. The CCRs need to be updated. I feel sorry for the new owners. I have other rentals and the dues are much less and they do much more.

Experiencia negativa: At the time of this writing July 28 2025 I am the President of a 307 unit HOA in San Jose CA. I dropped off the HOA meeting after the CIMS Community Manager Mark told me to "get caught up" on rules and regulations regarding investment options for HOA funds. A few months back a fellow board member complained to me that CIMS Community Manager Mark called him on his personal cell, insulted, and yelled at him for Mark's own failure to setup the HOA meeting in advance. I notified Mark's boss Marnie about the incident and requested a Community Manager change to avoid having my fellow board member experience a repeated incident. Marnie listened to my feedback, mentioned that a Community Manager change is possible, but ultimately left Mark continuing to manage this community after writing an email saying that the other 2 board members and a new board candidate at the last minute voted to keep Mark on. I never knew that a personal right to not be be insulted required HOA board approval. CIMS tolerates abusive behavior and my experience tonight after my fellow board member's complaint a few months back is proof. Is this the type of HOA management company your HOA wants to manage your community?

Experiencia negativa: Impossible to get a hold on anyone. Their online portal doesn't work. You can not access the service request to look into details even. It's a perfect "home owner management" company to keep them silent.

Experiencia positiva: Easy to get to in Campbell.

Experiencia negativa: People who have paid on time for 20+ years are getting collection notices even when they pay on time. They take 20 days after they receive payment to process them and immediately send out collection notices that are not justified. They force people to use their own online payment systems for set up fee and monthly charge for each payment. Many homeowners have complained to the HOA Board and CIMS for months and its always the same answer: Gee, we're really sorry. If you are a Board Member looking to hire this company, think twice!

Experiencia fantástica: I would like to commend Claudia on her exceptional customer service skills as well as her positive interactions with those living within our Communications Hill community. My previous employment as a police officer and later an employee of DHS showed how important it was to approach others in a positive way. Claudia should be commended for the positive effort she constantly demonstrates.

Experiencia fantástica: Commonintrest Management is setting up new security steps at my condo. I'm not a tech smart person, but they took time to walk me though the steps. My experience has made me feel confident in security going forword.

Experiencia negativa: Horrible service & high turnover - I would not recommend Common Interest Management Services

Experiencia negativa: I am the board for my townhouse association and have been trying to get CI to get four different projects resolved since last year. I have sent several emails asking for updates and begging them to get these projects done with no results or even an answer to my emails. If anyone is looking for a management company I would advise them to look elsewhere

Experiencia negativa: Worst management ever

Experiencia negativa: This management company is garbage. Hot water is now off in our building from about 9am to 9pm daily without our permission, been going on a week now. Filed a case through their portal and it took two days before an actual person even acknowledged the case, with a generic and useless response of "I do apologize about the delayed response to this matter. We will be issuing a service request to have the no hot water issue investigated and repaired." Asked about an approximate turnaround for resolution? Silent again. I will appeal to our HOA board to replace them ASAP, anyone reading this should do the same with their condo community because this company is simply incompetent, and oh yes, an HOA board member pointed out that while one of their corprate shills was here for a site visit, he missed several glaring safety violations on his pointless little stroll, but nonetheless billed an exorbitant travel cost to our HOA.

Experiencia negativa: This is hands down the worst property management company of all time. Any of the undeserved five star ratings are likely submitted by their own employees. A month after we requested to have a washer repaired we still can't even get an estimate of when it will be fixed. This company is an embarrassment to itself. Avoid at all cost. What a nightmare!

Experiencia fantástica: As a new customer to Common Interest Management Services, I had a great experience talking to Kathryn Garrett. She answered all my questions in detail and resolved all my concerns in just one call. She even sent me a following up email to list the steps for how to register new account and make reoccurring payment. I really appreciate her help and great customer services.

Experiencia negativa: One of the worst untrustworthy and irresponsible management companies I’ve encountered. We have had problem with our elevator since 2 weeks ago and I have tried to call them and asked them about the problem, but the representatives never answer their phone. During the last 2 weeks, I have left several voice messages as well but they never responded. They are irresponsible and do not take care of the elevator issues for this long time. I definitely talk to other owners to change this company and find one that can be trusted.

Experiencia negativa: Very rude staff, lacking knowledge on real estate matters, very pushy without taking the time to understand any new California real estate laws/programs, don't make any effort to ask what my name is and blatantly mispronounce repeatedly, promise to respond in a time period but always have an excuse to blame another of their departments. Overall, I don't know why we pay so much for their 'management.' There is also a lack of diversity in their leadership, which should change as they represent homeowners of varied ethnicity. All they do is collect money and often 'out of office' when I try to reach them.

Experiencia negativa: Greg Hancock is the worst, never answers phones, never return phone calls, does not read emails, his email response if any are unintelligible, idiotic, unrelated, response, he is rude, and hostile. Greg's loyalty is with incompetent vendors, he is clueless about HOA CC&R and election rules, abuse his position with HOA funds without board authority or board's knowledge. Greg farms out HOA maintenance to his employer CIMS-HOA handyman services at price gouging rate without providing other bids to board, he simply LIES saying other vendors they have not responded, to his request for bid, when in fact he hasn't.

Experiencia fantástica: Kathryn Garrett was my point of contact and provided excellent service and communication. She gave detailed instructions as to how to solve my issue, as well as responding promptly via phone and email. Very nice phone presence, with a friendly, helpful attitude. I have worked with many property management companies over the years and Kathryn ranks up there with the top agents I've worked with. Common Interest Management... heads up! Kathryn's a keeper!

Experiencia negativa: Just had my first experience with these people. They mismanage properties and serve as nothing but a valueless beauracratic layer to confuse accountability. There are about 35 residents waiting for services scheduled and promised at 4:30pm. It's 4:55pm and the single staff member has arrived to service 35 requests. Residents are very unhappy and pay for better. CIMS will deflect blame to the specific property manager, but I'm not falling for that trick. This awful experience and service is on CIMS.

Experiencia fantástica: I had a very good experience working with Kathryn Garrett. She could address my concerns quickly on a Friday late afternoon and replied to my phone calls and emails several times. The problem resolved in the coming Monday due to her follow up.

Experiencia positiva: We always appreciate Deanna Shelton's customer service skills. She responds quickly to our inquiries.

Experiencia negativa: Very Hard to reach when required and slow to respond(sometimes never) to online requests

Experiencia fantástica: It has been great working with Deanna Shelton. She was very patient in listening to my request and explaining the process in detail. Since there were issues with the online portal, she helped me expedite the review process manually so that I don't have to wait for another week. She is very helpful and I am glad to be working with her in the future.

Experiencia fantástica: Deanna at Common Interest helped me navigate the approval process for an architectural request at my home. She provided clear guidance and ultimately got me to a satisfactory result!

Experiencia fantástica: I want to express my appreciation for Deanna Shelton's perseverance in dealing with the issues for Downtown Gateway HOA.

Experiencia fantástica: Deanna Shelton is very responsive and has been very helpful in resolving the the parking tag issues I brought to her. Thank You Deanna for your wonderful support.

Experiencia fantástica: I'm a realtor and I've been reaching out to the HOA to prepare a property to come to market. Since I've reached out, Mariam Poklong has been answering all of my questions and providing me with details that I need. She's super responsive and helpful! Many HOAs are not responsive, so I appreciate that Mariam responds multiple times a day. (Thanks Mariam!)

Experiencia negativa: Common Interest took over about 5 years ago, account manager is overloaded, Do not recommend

Experiencia fantástica: Deanna Shelton always has great communication and great positive attitude. She replies very quickly to Emails/voicemails and always gives updates on any problems/concerns that arise at my condo complex. I give her 5/5 stars for her great work! Thank you for your hard work! Appreciate it very much

Experiencia fantástica: Calling for move in details. Deanna Shelton respond very fast with clear steps to follow. Good start with my new Condo.

Experiencia fantástica: I was trying to coordinate a move on short notice and had a very positive experience with Deanna Shelton. She was very efficient and responsive which allowed me to plan my move appropriately. Thanks Deanna!

Experiencia fantástica: Deanna is probably the most responsive property management person. Deanna is knowledgeable, on top of everything, and responds the quickest. She is a role model for all property management.

Experiencia fantástica: Thank you, Deanna Shelton for your helpful and promptly respond.

Experiencia fantástica: Our community just moved back to Common Interest on January 1st. I have to say that I am very pleased with the responsiveness of Deanna Shelton and the attention to the details. As a board member, this makes my life much easier. Thank you Deanna!

Experiencia fantástica: I have two units at Colina complex. I have worked with Deanna Shelton on multiple occasions for a variety of issues. I have always found her available and responsive in a prompt fashion, and very attentive to my requests.On not one occasion have I ever had to address the same issue in a repeated manner as there has always been excellent communications and a rapid resolution. I have dealt with other managers & persons responsible for handling issues for Colina, both with your company as well as many predecessors ( I have owned property at Colina since 1979) and none have exhibited the reliability that Ms. Shelton has given me. I even sent her a thank you email to her in appreciation for that service. I am leery of your company's successor as I may not receive the same quality of service that Ms. Shelton has provided to me.

Experiencia negativa: It is very hard to reach a customer service representative. But then, they cannot answer me for any simple questions. When we address issues in the public area, no one comes to fix them. We have to rely on ourselves.

Experiencia fantástica: I am a realtor. We needed HOA docs for the lender to review. Our time was limited. Mariam stepped in and helped us get in touch with the escrow department. She was enthusiastic, helpful and responsive with all my email requests. She made my job much easier. Thanks, Mariam.

Experiencia fantástica: I am a new home owner and Common interest help me with account setup and inquiry regarding AC installation. Special Thanks to Mariam Poklong and Millie Thomas!

Experiencia fantástica: It's a pleasure to work with Common Interest and the community manager Mariam Poklong and Maribel Ramirez. CI has been our complex' HOA for about a year and the improvement is everywhere, from the grounds keeping, facilities, carpeting, etc.. Mariam and Maribel are responsive, professional and in general easy to work with. Thanks for working through these tough times with your care and dedication. Much appreciated.

Experiencia fantástica: My review is for Mariam Poklong. Mariam provides timely responses, relevant answers to questions, and is eager to help! I am a new resident to my HOA and prior to working with Mariam, it was very difficult to get responses or help with questions. So glad Mariam is part of the team!

Experiencia fantástica: This 5 star rating is specifically for Mariam Poklong. We were in a nearly impossible situation having to deal with an unhelpful HOA review board while trying to put in an emergency repair for our condo. She helped us navigate the undefined requirements we needed to meet in order to get approval for the repair and played intermediary between us and the board. Each time we emailed her, she got back to us with the information we requested as well as status updates. It is likely we would not have been able to resolve this without her. Additionally, she is helping pressure the board to improve this process for future residents.

Experiencia fantástica: Just wanted to say thank you to Millie Thomas who helped me over the phone to access the payment site and set it up for my HOA dues. She was very kind, patient and helpful.

Experiencia fantástica: Common Interest manages our 30 unit property in Santa Cruz and our customer service rep, Caressa Mendez, has provided timely, effective service. Our executive board works closely our senior association liaison at Common Interest as well.

Experiencia fantástica: I contacted Common Interest in order to facilitate an AC repair for my unit. Joey at Common Interest was great- always providing quick and friendly responses. Overall it was a breeze and I could not have had a better experience.

Experiencia fantástica: Joey Linh was an outstanding service rep ahe responded to my request of providing an account summary to me so I could quickly correct some missed information gotten by my agent. Her great customer service offered on a quick efficient basis for many issues resolved and allowed me to successfully close out issues and transactions She was pleasant and easy to work with. Thank you Eva Wang

Experiencia fantástica: Joey has been an amazing person to work with .Very responsive and was able to assist me with every aspect of homeowners association.

Experiencia fantástica: It has been a great experience working with Heidi from Common Interest Management in getting the approval for the installation of solar panels on our roof so quickly. Thank You!!!

Experiencia negativa: Sadly this company does poor quality and takes forever to get things done. The people they hire and get quotes from are shady and not good. They take forever to get the basics done. I am not sure what are increases dues go toward as I wait the basics!