Executive Property Management

Experiencia fantástica: This Management company has received some harsh reviews. It really had me second guessing my rental application. But I decided to move forward and I have only had GREAT GREAT GREAT service since. Before I officially moved in I notified them that my fridge was not getting cold. They immediately responded with telling me to put in a maintenance request through the portal. Before I could send a request for them to come out they called the property owner and got an approval to replace the fridge with a brand new refrigerator. They have followed through with everything that they have promised. Over and beyond! I am very happy that I decided to go through with my rental! Keep up the great work.

Experiencia negativa: Good morning, God bless, please, I need you to fix my apartment because I have always paid well and I have already reported to the personal office about the problem with the floor and the bathroom.

Experiencia negativa: They don't answer the phone . They just hang up .

Experiencia fantástica: I have to say the year we lived under this property management group was great! Very responsive, and quick to address any issues or work orders. Lacey was always super professional and on top of her work, and Anthony was always great with repairs and ensuring we were taken care of. It seems like the only people posting bad reviews are the ones who agree to contracts and are upset when they're penalized for breaking them.

Experiencia fantástica: I have resided in a property managed by Executive Property Management for 3 years. I have been treated with the utmost respect, affordable housing for my daughter and I, any maintenance requests were fulfilled completely and in a timely manner. The staff is excellent. I reside in a duplex with a nice yard for my yorkie to run around in. I highly recommend Executive Property Managment!

Experiencia positiva: Trying to apply for a rental us ludicrous. Go to website and apply, she said, it'll be quick. OMG. Mandatory blocks, that you can't skip, but there's no information to put in the box. We called back several times to TRY to get the thing to work... oh, just never mind. If it's that hard just to apply, future communications may be worse.

Experiencia negativa: There are WAY BETTER rental companies around Copperas Cove

Experiencia fantástica: Been with Executive for years and have loved the way they have handled my property. They’re willing to work with you when necessary and continue to provide excellent customer service.

Experiencia fantástica: Awesome place to visit

Experiencia negativa: I don’t even know where to begin. I didn’t even want to give it ONE star. HORRIBLE management, extremely unprofessional rude staff. Not military friendly AT ALL. Properties are infested with roaches, falling apart, yet they will charge you every penny you have plus your deposit when you try to move. Save yourself some time and do not rent here!!!!!!!!!!!!!!

Experiencia negativa: Absolutely HORRIBLE, DISGUSTING property management company to rent from. ROACH INFESTED and i’m talking the biggest roaches i have ever seen in my life . They were out day and night crawling out of the sinks, cabinets, baseboards. Our nextdoor neighbor was so disgusted she had to end her lease after 2 months. Also Nancy Keruthers or however you spell her name is a slumlord. she tried to make my fiancé also pay a security deposit when we moved in and said he could pay it in payments (not in writing it was verbal, our mistake) we were super young and naive. The next thing we know she served us with eviction papers for lack of security deposit even tho we had already paid the $400 security deposit and first months rent they had initially asked for. We lived at 907 JR court. I would absolutely never rent from them again nor would i recommend renting from them for anybody ! The true definition of a SLUM LORD. nancy still disgust me to this day and susan too

Experiencia fantástica: Working with everyone on their team has been a great experience. Very professional and friendly. We enjoy providing our services for Nancy Carother and her team.

Experiencia fantástica: I really love them , So far I have had the best experience renting through this company. Every problem or issue that i have had has been done quickly without any problem. They are quick to repair items and respond to concerns! Andrea is the sweetest and always follows me up and she always listing! I really hope that the next tenant who's move in have the same experience!!! This has been a completely stress free experience for me! I really appreciate you guys.

Experiencia fantástica: Nancy Carothers and her team at Executive Property Management are fantastic! She, and her team, took care of my house for over 10 years and then help us sell it. The rental of our house was always easy and everything was always promptly cared for. Nancy is always professional and gives her heart to her clients. When we sold the house, Nancy's expertise and connections were vital to a quick and effective sell. She was always reachable and well informed. I was truly blessed to have her care for me and oversee my property.

Experiencia fantástica: Used executive for more than a decade. Professional, easy to understand statements. Pictures constantly. Full updates any time I asked for them, advance notice of office hours. Nancy is quick to respond, with accurate information, and only has the most professional staff working for her. No Games!! Absolute pleasure having done business with this company since 2010. Excellent also in facilitating the sale of the home when we were ready. One stop shop for owners who are relocating, and want to turn their property into rentals.

Experiencia fantástica: Very friendly people and super caring. We definitely recommend them for friends and family

Experiencia fantástica: After over 6 years of being a customer for this property management company, they have always been top knotch. I would recommend anyone to use the services of this company.

Experiencia fantástica: I have had my property managed by EPM. In all those years I have never had to worry about anything. They handled absolutely everything and made owning a rental property one of the easiest investments I’ve ever made. There marketing and maintenance are above and beyond.

Experiencia fantástica: I have rented from executive property in the past, and they have been managing my property for years. Honest, fair, precise. Highly recommend to anyone renting or in need of property management

Experiencia negativa: Terrible company! They charged us for Covid-19 disinfecting, who does that? I did not pay my deposit with the knowledge that a pandemic would happen and then this company takes advantage of it and charges every single tenant for disinfecting. This is ridiculous! If a company or landlords what's to clean or disinfect after I have already done the same that's fine go ahead but do not charge me for it. Stay far away from this business, who anywhere else. Soldiers, if your only choice is between living in a home managed by these people or living on post, just stay on post!

Experiencia negativa: I was charged a deposit for each adult in the household. When I went to move in, the place was infested with roaches. I had to stay in a hotel the first week while I hired my own company to treat the house and get rid of the bugs. When something broke, the never fixed it, just patched it up and blamed the homeowner. When I completed my lease, I had the place professionally cleaned before I left. They charged me for cleaning and mowing and kept half our deposit despite the condition they gave us the home in. DO NOT BE TAKEN ADVANTAGE BY THESE PEOPLE.

Experiencia fantástica: My wife is a property owner in Copperas Cove and we have had Executive Property Management handling her two residential properties for over 13 years. They have done an excellent job for us as owners, going to great effort at one point when professional squatters tried to muscle in own us. Their current maintenance supervisor is the best that I have ever been around. He doors his job with excellence in serving us as owners and yet taking care of his employer's interests as well.

Experiencia fantástica: As a military family we bounced from place to place leading us to entrust our 12 acre property and home with a property manager. Nancy and her team Michelle, Andrea and of course Anthony, EPM's maintenance guy, give outstanding services. Each time we had new tenants we knew we could trust a smooth process. On our return the home was ready to be moved in and cleaned to our standards as if had not even been lived in. We cannot say enough about EPM. If you have any doubts about renting your home to a property manager, as we did when we initially started this process, I can assure you Nancy and her crew will give 100% to your home as if it was their own. Thank you from Anna and Cruz Rodriguez

Experiencia fantástica: So far I have had the best experience renting through this company. Every problem we have had has been met with compassion and understanding. They are quick to repair items and respond to concerns! Andrea is the sweetest and always follows up! I really hope that when or if we move our we have the same experience!!! This has been a completely stress free experience for us!

Experiencia fantástica: These people work above and beyond to help in any way shape or form. If you line straight up honesty this is the company for you.

Experiencia fantástica: This is my first time renting and I can say that I am very glad it was through this company. Everything has gone by smoothly and I was given step by step instructions for getting everything prepared to move in, which made it so much easier for me because it is my first time renting. The apartments all were very nice and clean inside, the pricing is also very good for this nice apartment.

Experiencia negativa: DO NOT RENT FROM THEM, you will absolutely regret it.

Experiencia negativa: PLEASE READ ALL REVIEWS ON THIS COMPANY TRUST ME YOU DO NOT WANT TO RENT FROM THEM AT ALL!!!!!!!!! And trust me you won’t get a deposit back and they will HARASS YOU THE LAST 4 months your there!!!!!!!! They don’t care about you at all it’s just the money! And even when they get that they’ll even lock you out!

Experiencia fantástica: Very good people, professional

Experiencia positiva: I moved in january 2019. Very clean respectable place. Plumbing is terrible though, no pressure whatsoever. I have to hold the handle down on my toilet for at least 6 or 7 seconds for it to flush properly. I emailed and asked that a light be put in, in the parking lot because it is very dark out there and also a light over the stairwell. I'm 60 years old and it's very dark and difficult to bring my dog downstairs to go potty when it's so dark. I'm afraid of falling with him pulling on his leash going down the stairs. Their response was "they aren't putting lights in at this time" i don't feel like they feel for our safety. Also whoever mows the lawn should pick up trash first before they mow. I know tenants shouldn't throw trash down but the mowers shouldn't just mow over it and make tinier little pieces of it. Ie: chip bags, candy rappers, etc. Otherwise it's a nice quite place to live.

Experiencia fantástica: Very thourgh professional agency. Really work to ensure you are happy as a rentor. Make you feel like family. Strongly recommend!!!!

Experiencia fantástica: Great experience

Experiencia fantástica: Been with them for about 2 years now and they are very nice and helpful. Whenever I need maintenance done, it's very convenient to be able to put a request in on my online account and they show up very quick and take care of any issues.

Experiencia fantástica: We are in our 3rd year renting and we appreciate how easy it has been. The app portal they use is very convenient, and we haven't had any communication issues. Every employee that we have encountered or talked to has been professional and polite.

Experiencia fantástica: This is a fantastic company that I have been doing business with since 1999 first as a tenant and later as an owner. My tenant experience was great especially since it was my first experience renting and I was a brand new soldier. The house was great and Nancy and her staff were always responsive to any issues and always asked what they could do to help. Later, when I came back to FT Hood and bought a house, I put it into property management with EPM for four years when I PCSd. I did look at other companies but I was always left with the impression they were in it for a quick buck. Nancy plays it by the book and takes care of folks. I always, always, always had timely feedback and monthly contact about my property. When I moved back in it was like I had never been away. Everything was still in the same shape I left it in. I have total confidence in Nancy and the crew at EPM! No matter what side of the coin you are on as a tenant or owner and are in the military stick with EPM, they will work with you and understand what you go through in the military.

Experiencia negativa: Bunch of crooks. Take your renewal fee, then tell you the landlord doesn't want to renew. Oh yeah, good luck getting your deposit back.

Experiencia negativa: Revising my review. I had given EPM 5 stars and wrote about how great they are. But, after recently calling and talking to a rude ass woman I will now retract my great review with this. Called to ask a question about rent and the policy on leaving early or if we missed a payment or was late. She actually asked me why I wanted to know. Ummm, maybe because I have a house with y'all and bills to pay and I'm allowed to ask a damn question. The lady who helped get the house is no longer at EPM or else I would have asked her because she was kind and considerate.

Experiencia negativa: This is quite honestly the worst experience I've had to date with a rental company. There office and it's staff is a great representation of their lack of ethics and morals. If you rent with them be ready to have infestation issues, repairs not getting fixed as well as the inability to recieve your deposit back even if your residence is left in better condition than when you got there. Everything about this company is terrible.

Experiencia negativa: These people have no courtesy. The treatment is very rude and barking. I would never go back to this place.

Experiencia positiva: Staff is very kind

Experiencia negativa: They are nice in the office but their policies are crap. You are pretty much paying for anything and everything to maintain their property for them. I have sent things in writing to be fixed only 2 things were fixed. We have on going plumbing problems that I have to pay out of pocket. I have done everything I can to prevent hair or debris from going down the drain since the last time they "fixed" the problem yet the pipe in the washroom is still backing up all over the floor.

Experiencia fantástica: So the staff here at epm treated me like a little brother from the very first time i walked in. The group of ladies here are firm on their rules but are very understanding and they are good at what they do. What people in the feed below need to realize is these ladies have a job to do and you cant blame them for having to uphold the standards of living that you signed up for. With all that being said i give em a 5 out of 5. I wasnt the best tenate in the world but they never left me out to dry. Id rent from em again.

Experiencia fantástica: Great people to rent from never had an issue with them and when I needed a repair done they were able to assist quick also great communication via email about important information thanks EPM!!

Experiencia fantástica: Amazing amazing company!!! Very nice, trustworthy, and care about their renters. I would recommend this company. Fantastic they are!!!! Thank you EPM

Experiencia fantástica: EPM has been absolutely amazing. They are very honest, trustworthy individuals and truly care about each customer. They also take very good care of each home and make sure that your move-in is as stress-free and quick as possible. They are very thorough with each move-in and help in any way that they can. We are very blessed to have found such a great company and we will definitely be recommending them to anyone who is in need of a rental home. Within the first two months that we have rented through EPM, we had a bad storm come through and it ruined a few appliances in the home. Kara, our Property Manager, contacted the owners right away, then contacted the insurance and started to piece everything together to get it all fixed and situated. She has kept in contact with us through it all and has been very honest about what has needed to be done. We are very lucky to have such an awesome rental company and it has made living in this home very enjoyable.

Experiencia negativa: This company is fine if you do not have any maintenance issues. The house we are renting is not energy efficient, and we spent over $300 one month this past summer to keep our house in the mid 80's. Now they're trying to make us pay a $150 plumbing bill, which is obviously due to this house not properly being maintained. The plumbing still doesn't work properly. Due to us refusing to pay the $150 they're trying to say our rent is late. We will be making a trip on base properly to see legal :-/ Because we didn't take the time to complain about things when we moved in, we are getting screwed. I was also 8 months pregnant with several medical issues going on. I was more concerned about my baby than reporting a sink that didn't properly drain and other things. They want us to put all our complaints in writing, so they can charge us another $50 maintenance fee. I'm glad we're not continuing another year long lease with them.