GEM Property Management Services

Negative experience: I have had water coming into my bedroom for 3 years. They send second rate contractors that can't fix the problem and won't even return phone calls. Very poorly run organization.

Fantastic experience: Their team is always extremely responsive, and helpful. They seem to truly care, which seems rare for these types of companies. Every time we have worked with them, it's always a positive experience.

Fantastic experience: I've been really impressed with the management of our building, and a lot of that comes down to Rich at GEM Property Management. He is readily available when I call him and he recently helped me navigate the homeowner's insurance claim process. I appreciate his caring attitude. Highly recommend!

Negative experience: No recommended.

Negative experience: Predatory and manipulative . Messing with hardworking low income families of Newark Nj - society hill please beware my family member has been haraaaed taunted and threatened by this company . 600$ a month in HOA for no roof replacement no adequate cleaning stair stairs, not replaced the door fence not replaced. The saw is still there today even from the snowstorm because it was a thought that didn’t work and it never disintegrated then grass is clean only like once a month. Trash all over side walk - cars broken into - security never to be seen or only on phone in car watching Tik tok and now they want 9 months paid in advance if you move in new please don’t do it buy else where

Fantastic experience: We’ve been working with Gem for over a decade. Definitely one of the best and most consistent property management companies in northern New Jersey. Upper Management and ownership is constantly involved and if/when an issue arises they promptly address and remediate. We’ve recommended them to numerous HOA’s and COA’s throughout the years and hope to continue our business relationship for years to come.

Fantastic experience: I had the pleasure to work with Melinda She helped me on getting all the approval necessary to get my condo appartment redone Thank you

Negative experience: This is a hit and miss Company. They’re very helpful until you sign a contract with them. I,as “ president” along side with the VP of the HOA have been doing the majority of what they’re being paid to do (1200 for 20 units!) . The last straw was a $45,000 estimate that’s 45 followed with three zeros to pinpoint 450 ft.² I found a contractor that would do it for 6000. it’s been a month and they’re refusing to give him a deposit. They stonewall any project that we have because they’re out of their minds with the amount their contractor charges so when I find someone that’s reputable and give me a reasonable price, they refuse to pay. And I mean, I found every contractor, including pest control, cleaning company, plumbers! all I have found and work well with on my own. Yet they refused to pay regularly .Even security cameras. Nick, the PM, Refused to give us quotes, and when he finally did he verbally told us it’s going to cost 20 grand to put six cameras up! I was able to install 18 for about 8 grand.! It took Nick months to pay the security guy simply because he did not get a cut. But of course, Nick would come up with a “valid reason “to hold the check,. Now for that pinpointing job, Nick is being childish holding back the deposit. No one has answered the phone when I call nor return any of my emails,text messages or calls.. they told us it would be done last week. The contractor is still waiting for the deposit and he has been going to their offices. Every time they put a new pretense. This is very sad because it was their reputation and the way they manage the property where my mother lives that I saw them out.. I’m beginning to see that it’s not the company but the property manager you get. I’ve asked several times to change property managers. they refused. even if they give you the option on the contract it’s not credible. Sad to see how they treat peoples investment and homes.

Fantastic experience: I am closing soon on a condominium and have been asking a lot of questions regarding renovations. Luana and Perry have been extremely responsive. They are very nice people and I look forward to expand on this review once I finally move in. ---------------------------------------------------------------------------------------------------- Luana has been a godsend. She responds timely and is always very cordial and caring over the phone. She always tries her best to hear me out and provide information within her scope that can help me. Perry is also very knowledgeable. I am glad to have them as my property managers.

Fantastic experience: Shelby is so helpful. Very prompt, thorough & attentive. :)

Fantastic experience: GEM Property Management is an excellent management company. I’ve had the pleasure of working with Shelby and Melinda over the past 5 years. Maintenance requests are handled timely and efficiently. Their proactive approach to routine maintenance is why our building always looks superior. We recently did an exterior facade project and GEM keep the project within budget and communicated throughout the entire project to ensure it went smoothly. Their team is always professional, reliable and responsive.

Fantastic experience: GEM Property Management is incredibly prompt and diligent as a property management company. Shelby, specifically is an asset to the management of Gothic Towers. GEM is very communicative, responsive and transparent to residents and property owners in all aspects of building management; budgets, meetings, capital improvements, etc.

Fantastic experience: I have been very happy with the team assigned to our building so far! Luana and Peggy have been very helpful when I reach out.

Fantastic experience: We want to express our sincere thanks to GEM Property Management for their excellent management of our property at Cambridge East in Ramsey, NJ. Their prompt attention to maintenance issues, clear communication, and dedication to maintaining a positive living environment have been greatly appreciated over the years. As a Board Member I have been in direct contact with Shelby Evans and Perry Inganamort, our Property Managers, and we have always relied on their expertise and advice on all matters to provide a well-maintained community. Their assistance in helping us with our recent deck and siding renovation project from start to finish has been invaluable. They have both worked tirelessly and had a daunting task to ensure that this project would come to fruition, for which we are very appreciative and so happy with the end result. We appreciate their professionalism and responsiveness in handling all property management matters. The last year hasn’t been easy patiently managing phone calls, complaints and requests. THANK YOU, GEM Management, Shelby and Perry, for consistently providing outstanding service with appreciation and gratitude.

Fantastic experience: I’ve had the pleasure of working with Shelby from Gem Property management multiple times. Her rapid response time and work ethic is second to none. When something requires immediate attention I never hesitate to pick up the phone and reach her.

Negative experience: If I could give Zero stars I would. This company is awful. They don't want to cover anything when we had plumbing issues to our most recent issue of wasps getting in. Communication takes days. Don't go near any properties they manage.

Fantastic experience: Recently was assisting a client who is attempting to purchase a condo in a development managed by GEM Mgmt. The buyer had several questions on the association documents as well as potential assessments or fees. Shelby responded quickly and efficiently and ultimately helped my client make their decision with ease. Shelby was up-front, knowledgeable and responsive and a breath of fresh air as I had dealt with prior management and was less than impressed. The association is in good hands with Shelby at the helm and I'm sure they will thrive.

Fantastic experience: I have had the pleasure of working with GEM Management for many years and they have always been incredibly reliable and quick to act on any issues we have ever had. They always pick up the phone and are friendly and easy to work with. Great company!!

Fantastic experience: I’ve had the pleasure of working with Shelby the past 4 years. She really cares about the community and residents. Greatly appreciated her patience as she explained the parking lot assessment and answered owners numerous questions. Excited to get this project started!!

Negative experience: Took over a facility months and everything is the same no improvements only when it’s a safety hazard . Everything gets thrown back to you the owner . A disgrace to totowa township and city of Newark I have pictures of their other facilities and it is beautiful but Newark is treated as third class I wonder why ? I moved in June after house was pending since January so when were they going to do anything ? A year after if it took that long . Then waiting for board to approve what they have the money or does the board hold the hoa ?

Fantastic experience: Thank you for working with the Board to have my stoop repaired! The railing and steps are so much better now. Contractor you recommended to the Board did a great job!

Negative experience: Very poor communication and a complete lack of concern in my opinion on potential health affecting issues in my condominium.

Fantastic experience: I had a wonderful experience working with Kayla and Jim during my closing. I had a ton of questions about the association’s recently completed facade renovation and they provided thorough explanations. Glad to know I have them to reach out to!

Negative experience: This is the worst property management company. They are secretive and transparency is not a word they know. If you cl them they do jot answer. They have people who not licensed to practice property management in NJ. Watch out. Watch your property. Watch your money and never trust them. You have been warned so do not regret it later

Fantastic experience: There are a lot of changing laws that impact condo associations. Thank you to Malden for having the patience and knowledge to break them down for our association and guide us in the right direction. Greatly appreciated!

Fantastic experience: Thank you, thank you! The GEM team truly cares about our building and it really showed when I needed help with a complicated water infiltration issue. Fast response time. Highly recommend!!

Negative experience: Absolute worst! Danica, our property manager is clueless. This year our maintenance fee doubled because she wants us to have "healthy reserves" when people living there can't afford it. We are now a building with the most expensive fees with no amenities and management company that deals with the worst and crooked contractors that charge high rates and fix nothing. Stay away!

Fantastic experience: Melinda has been very responsive whenever I call with questions regarding my townhouse in Montville! I had a roof leak and she helped coordinate access and the repair. Whenever I need a vendor they have good referral. It has been a pleasure dealing with the GEM team for the past 3 years I’ve owned.

Fantastic experience: GEM manages my condo property in Morristown. I cannot say enough about my exceptional experience dealing with Shelby for various repairs and questions. She is professional, knowledgeable, and very quick in responding. She's the best .

Negative experience: Horrible Management Co . Shelby the owner will take your money and never manage your property. You end up doing everything yourself. The worst Management Co ever .

Negative experience: My condo building's experience with GEM has been unprofessional and disappointing. Might as well throw away your money.

Fantastic experience: I have worked with Gem for over 5 years now. They are very responsive and really care about their clients if you need a property manager Gem has a great team!

Fantastic experience: GEM took over as management for our condo complex in Passaic 2 years ago and it has been a great improvement. Melinda is very responsive and repairs that should have been completed years ago are now finished! Board meetings are much smoother and they explain reasons behind increases etc. Highly recommend!

Fantastic experience: Danica has been a great addition to the GEM Management Team. I find her to be attentive, responsive, solution-focused and knowledgeable. Glad to have her experience and leadership supporting the day-to-day oversight of the property.

Fantastic experience: Thank you for the support and services provided during our stay!!!

Fantastic experience: We recently replaced the roofs on 64 condo units for GEM property management and our experience was excellent. GEM works hard to plan ahead so both parties understand the expectations and communicate effectively to the homeowners with any updates throughout the process. It was our pleasure to work for a great team of people!

Fantastic experience: I dealt with Malden at GEM Property Managment. She was a huge help in assisting my client purchase a coop. She was responsive, detailed and timely every step of the way. thank you!

Negative experience: If you are looking for commercial or personal property management, keep on looking. This place is not only unprofessional, but they never take care of anything. They are swift to charge a management fee, but they'll take an eternity when having to take care of your issue. I had an issue with possible vandalism with my car. I asked if they could review the cameras. That was a month ago from writing this review. They place covers on the air conditioners to protect us from the cold temperature. I called them two weeks ago mentioning that the string winds knocked off the cover. They still haven't placed them. If there is a snow storm, they'll come around after 3:00p.m. to finally clean it up, and they do a terrible job at that. They don't even spray salt prior and/or after. Especially the property manager Jim, utterly useless.

Fantastic experience: Over the past handful of years, I’ve owned two condos in Morristown, NJ (both managed by GEM property management) where I had the pleasure to connect directly with Shelby over there. Shelby was an incredible point of contact for GEM, always being super responsive to all of my inquiries along with being an integral part of the property HOA’s success for managing the common grounds, budgets, and more. Even after I sold both of my units, I had inadvertently forgotten to turn off my auto-withdrawals for regular HOA dues. After contacting Shelby directly about the situation, she was quick to resolve the overpayments and confirm the funds had returned back to me. Shelby is without a doubt amazing, and I’m sure anybody that has ever worked with or connected with her knows exactly what I’m talking about! :)

Fantastic experience: Great people and great service provided. Highly recommend using their services.

Negative experience: Horrible property manager. They have done a major disservice to my community prior to changing to a much more credible pm. Think twice before signing up with them. They may seem like they are a decent pm but all there vendors are terrible.

Positive experience: Malden, the property manager at PV is responsive, professional and results-oriented. It's a pleasure to have her as our property manager.

Fantastic experience: We love our apartment

Fantastic experience: GEM's team goes above and beyond to deliver exceptional service. They are an excellent management company with experienced managers that persistently exhibit professionalism and commitment to their communities. I highly recommend GEM!!

Fantastic experience: Shelby’s service is very good, she reply all the email and calls on time.

Negative experience: I don’t know what it is about this place but they were shady from the jump. I paid my move-in fee incase there were damages that I caused while moving my furniture into the apartment. For a month they kept telling me someone different had the check or they didn’t know where the check was. I told them if it didn’t turn up I would pursue legal action because I was being giving different information every time I spoke to someone. I have left multiple messages for about 3 weeks now no one has returned my calls. I am beyond frustrated and I have been more then patient. I have waited almost 21 days for a phone call to be returned. I pay my rent, I am not a squatter and I am tired of trying to voice my concerns and no one returns my call. If I am being honest I would stay away from any property this company manages because they don’t know how to run a property. They don’t know what customer service is and it is unfortunate. We are tenants and we pay to live here. This is not public housing but it might as well be with the maltreatment that we receive from those who are supposed to help us. I have exhausted all of my options at this point and I am upset, I am angry that I decided to move in here. Had I known management was like this, I would have avoided this place at ALL costs. I am pretty sure now someone will probably respond but it is ironic that I have left multiple messages and still haven’t received a phone call, an email, anything. It is disrespectful and it is distasteful. The other day I woke up to no hot water and there was no notice. Our garage has been wide open for days because the garage opener does not close/open the door anymore. When we spoke to the women who cleans the property the first day it wasn’t working she said they would be there that same night. It has been 3 days since I spoke to her.. My a/c is having issues and I am asking for help but can’t seem to get any. I’ll wait for a response because I know there will be one. My response to your response - 4/30 9:55PM I have called numerous times. Your company manages my building because this number is on every notice I have received since I moved in. How do you guys not manage properties? Are you serious? . You do now who I am my name is spelled exactly at it is seen here. I have left numerous messages if you want to speak you can reach out to me. This review will not be taken down. I even left a voicemail last night before I wrote this review. Speak with the representatives that answer the phone.

Fantastic experience: GEM Property Management has had a very positive impact at Society Hill in Newark, NJ. They inherited a lot of issues with the prior management company and they’ve worked through all of them, while keeping the community informed. I finally feel our associaiton is headed in the right direction and, while a minor detail, visitor parking is finally under control!

Fantastic experience: Gem is great to deal with, as a vendor and dealing with Shelby and Jim they are always responsive and readily available. Bill payment is easy and fast. Would highly recommend them.

Fantastic experience: This review is for my property manager, Shelby based on her support and service I've experienced as an owner in my building. Being a new homeowner is no easy feat, especially when they are many unexpected surprises, expenses, or incidents that can happen in quick succession. I am pleased to say that Shelby has been very supportive during all cases I've reached out to her, remaining professional while working to achieve compromises or mutually beneficial outcomes, or to just demystify any of the terminology I am not familiar with. Without a doubt, I'm sure that her role as a property manager is quite challenging in the best of times, but she makes it look easy. With Shelby I like I'm in good hands and count on her for honesty and solutions.

Fantastic experience: I Appreciate GEM Management’s common sense approach to managing our condo association in Montclair and clear explanations when going through the annual budget. Highly recommend!

Fantastic experience: GEM Property Management has been really easy to work with. Shelby at GEM is the best! She gets back to you promptly and is very professional.

Fantastic experience: The GEM team has been a pleasure to deal with at my townhouse. Highly recommend!

Negative experience: Stay away from this management company! They managed the small 9 unit condo I live in and did a horrific job at managing our finances. They had taken over as management company for us a little over a year ago and in this time did absolutely nothing for us. They failed to file our taxes, failed to get us reimbursement from the city and let us get to the point of not having sufficient funds to pay our bills this month. No one reached out to us to discuss our financials. As someone had mentioned in another review “you get what you pay for”..

Fantastic experience: I have had the pleasure of working with GEM management for 3 years. Before they started, our association was looking run down. As soon as GEM was involved, they obtained power washing quotes, helped with designing new building signage and assisted with sealcoating our parking lot. They made sure our residents understood the parking impact of the sealcoating work and coordinated alternate parking arrangements, so the project ran very smooth. Since then, they have always made sure our curb appeal was up to par. Highly recommend!

Negative experience: If a 0 star was available I’d give NONE. Please stay FAR AWAY from colonial hills gardens in little falls if possible. Do yourself a favor and walk the opposite way. This place is managed by a bunch of UNPROFESSIONAL individuals, and so is GEM property management. Period! Lek the “maintenance” man was “told” to put a STICKER on MY BRAND NEW JEEP back window because i “violated” the rules by parking on the opposite side of the road for unloading groceries and not feeling well and going back inside because i got sick. Tried to take it off but with the rain it is stuck on. Not to mention my vehicle is a leased vehicle. This was so uncalled for and VERY unprofessional. I called up gem property management to see if they can take it off for me the front desk lady said I have to take it off myself. That is vandalism. Please do not purchase or rent a condo from this complex I promise you you can find better and you will avoid the headaches from this place. They will be hearing from me again if this does not come off my window!

Fantastic experience: I was always treated with warmth, respect and compassion by those at GEM. They always listened to my concerns and addressed issues promptly. They were also accommodating in light of the stress brought on by the pandemic. I highly recommend GEM!

Fantastic experience: GEM Management helps make my townhouse community a great place to live. GEM makes it so easy to contact them about any issue at any time either by phone or on the web site. Their prompt response time and high quality punctual service make me feel that Peggy, Jim and all the staff truly care about our safety and our quality of life. Thank you for all you do!

Fantastic experience: GEM cares about its properties and those who call it home. They are responsive and truly take care of the properties. Definitely the best property management company I have dealt with.

Fantastic experience: Just want to say thank you for the prompt response. The tree in front of our home toppled over and blocked both our driveway and our next door neighbor's driveway and landed on the lamp post. The tree service company responded quickly and did a really fine job. We genuinely appreciate how well and how quickly Gem Management and the tree service company took care of us.

Fantastic experience: I was thoroughly impressed by the level Of professionalism displayed. Extremely pleasant to work with. They met and exceeded all my needs.I would definitely recommend them

Fantastic experience: Being a Board officer of our Condo Association, I've been dealing first hand with management offices for years. Last year our Association was in the market to hire a new management company. After doing our due diligence and extensive research, we narrowed our choices to 3 different companies, GEM management being one of them. From the moment we began to interview Jackie Dwyer face to face, I knew we had found our new company. Having spent years as a corporate manager I have learned to quickly distinguish between those that DO and those that BS. Jackie was clearly a Doer! During the interview she came across as confident, knowledgeable, experienced and a good communicator, attributes that are essential in this kind of work. Obviously we ended up hiring GEM and have no regrets. Every positive impression we had about Jackie has proven out. With a Condo Association there will always be those owners who abide by the rules and live in peace and harmony with others. But there will always be a couple of what I like to call "the problem children". They are the owners that, like bratty children, will never play nice with others and given the chance will "misbehave" time after time. In our association the "problem children" have been carrying on for years. Unlike our past managers who would allow those owners to get away with violations rather than confront them and hold them responsible, Jackie has dealt with them by citing the rules and regulations, being patient but firm and addressing difficulties as they arise. To the rest of us Owners having a manager that is doing right by the rest of the Association is a welcome relief. If you are looking for a new management company this is my advice: Be patient, do your research, ask vendors that you normally deal with (plumbers, electricians, contractors, etc.) for references. Conduct your interview of potential candidates face to face. And whatever you do, do not rely only on the reviews you read online, even if they are as good as this one. If possible, ask the Management Company to allow you to speak directly to one of the Owners of the properties they manage. Speaking one on one with someone who is already dealing with a management company will yield the best information so you can make the right decision for your property. Best of luck!

Negative experience: STAY AWAY!!!!! Unethical, unprofessional and a disaster. They will get you by a very low offer to manage the building and will get nothing done. You get what you pay for. Be warn. In a very short time they manage to discriminate against tenants, make false accusations, and provide no answer to written requests

Fantastic experience: Very friendly and intuitive. They answered all my questions and have me the best options for my situation. Can't wait to use them again.

Fantastic experience: Friendly and quick to respond! Great Management company to work with. I HIGHLY RECOMMEND!

Fantastic experience: First time owner of a condo unit in Clifton. Corinne and Shelby were very helpful with all my questions and didn't make me feel bothersome, at all! I now definitely understand association vs. owner responsibility and they recommended great vendors for items not covered by the association.

Fantastic experience: Our building was originally a self managed community, however about a year ago the Board brought on GEM Property Management. They helped us understand community association laws and helped us create Rules and Regulations that were enforceable and clearly communicated to residents. Our community is definitely running smoother now and we are very happy with the GEM team.