Superior Property Group

Fantastic experience: Nick is awesome. He completed my request in a timely manner. Nick let me know the task was done and we tested it out. So happy!!

Fantastic experience: Had an issue that was handled quickly and efficiently. The repair looks great.

Fantastic experience: Superior property group is the best in the entire multiverse.be joyous and enter thou here.

Negative experience: If I could give Superior Property Group a zero(0), I would. I just replaced my nice review of them with this highly critical one. I live in one of their apartments in Madison, Wisconsin. I have been living here for almost a year and a half. Superior Property Group sucks. My refrigerator/freezer began to fail ten(1) days ago. I have been e-mailing and texted them since then. My refrigerator/freezer still does not work. That's all there is to it. I have been eating bagels and frozen burritos that are not frozen anymore. I contacted the Madison Building Inspector and Inspector Scott came to see my refrigerator/freezer two days ago. He measured the temperatures which were 40* and 60* and filed a report. I just called the Madison Building Inspector's office to see what was done. The woman who answered the phone told me he filed a report and sent a copy to Superior Property Group. Regardless, I am hungry and without a working refrigerator/freezer. I'm almost out of food, especially fresh food. My cooler has been my refrigerator. I keep it in the fridge, rotating cold bottles of water from my "Freezer" every four to six hours to keep my oranges somewhat cool. I am hungry and Superior Property Group refuses to fix or replace my broken refrigerator/freezer. They also told me in an e-mail they will not reimburse me for my food that spoiled. I am disabled and unable to function normally in many ways. Regardless, Superior Property Group has failed miserably at providing me, one of their tenants, with one of the most basic needs of an apartment they manage. They have not replaced my broken refrigerator/freezer for nine(9) days. Do not come anywhere near any property they manage and do not give them any of your business for any reason.

Fantastic experience: Superior Property Group is an excellent company, and the property manager and staff are incredibly helpful and professional. The maintenance team is fast, responsive, and makes the whole process easy. They truly go above and beyond for their residents. I would definitely choose to stay at one of their properties again in the future. Highly recommended!

Negative experience: This place truly deserves an infinite amount of negative stars. They don't respond. Takes them 8 days and finally someone comes out to check something that I was assured someone would be out the same day it was reported. Run, don't rent or buy something if this group runs it.

Fantastic experience: John Uy addressed my concern and sent a very professional and kind young man named Jesus to fix the problem. I'm very pleased with both of them.

Fantastic experience: Superior Property Management always does a great job with any of my maintenance issues. They are friendly, polite and accommodating.

Fantastic experience: A solid company, fast friendly and competent.

Fantastic experience: Fast, work, excellent

Fantastic experience: I am glad to use superior property group. Once I have a question to call and always to get help ， especially for New property manager Rex. Thanks so much to understand my situation and made the necessary adjustment to waived my late fees . Appreciate your help!

Negative experience: Superior property group advertises they use their own maintenance to help keep costs down, but just know they will leave the common areas of your property with safety hazards for your children and animals mid project. I came home to exposed nails for carpet tack strips exposed on every single stair and around the perimeter to our front doors. I sent in a complaint, and I emailed, and they couldn’t even bother to reply or offer an apology for allowing our home to be left in this condition at the end of the day. What if a child tripped on these stairs, or an animal stepped on one of the nails? I understand things can’t get done in 1 day for some projects, but at least don’t leave our home a walking nightmare for the residents. I 100% do not recommend this company if you care about having a property management company that cares about you and your families safety and overall wellbeing.

Fantastic experience: Superior maintenance fixed a storm related broken downspout right away and it looks great!

Fantastic experience: We appreciate your prompt resolution to our problem. Bravo!

Fantastic experience: My request was attentive to immediately. The repair was perfect. I am pleased.

Fantastic experience: The light was out for I don’t know how long. I entered the Meld on Thursday and it was repaired on Monday, great service.

Fantastic experience: Superior Property Group was the management company that took over servicing my condo association a year or two ago. Within that time, they were prompt at fixing issues long past due (and often complained about among owners), and they were helpful and timely in their personal assistance in selling my condo when the time arose. Rex has been a fabulous contact, and I highly recommend their services when considering a management company in the Madison area.

Fantastic experience: After experiencing issues with my dryer exhaust port caused by birds, I contacted Superior Property Group. The entire process was seamless; the manager was easy to reach, and the online submission was straightforward. A technician, Jason, arrived at my condo promptly as scheduled. He was professional, respectful, and efficient in replacing the old baskets. I am very impressed with their service and relieved the problem is solved.

Fantastic experience: Would like to say thank you to the maintenance worker who completed the work order this morning for his professional and curious and friendly worker. He was quick and efficient, and I especially have to thank him for replacing the smoke detector and for checking on the other one that is no longer working/replaced. So again, thank you.

Fantastic experience: This review is for Venise a Property Manager with Superior Property Group. All of the Managers are a great to work with, however Venise has been a great partner this last year. Her communication skills, professionalism and promptness to any correspondence are above and beyond. Thank you for the great partnership you provide in helping us navigate the janitorial needs of your properties.

Fantastic experience: Done in a timely manner. Door is working properly. Thank you

Fantastic experience: Great Property Management Co. It’s clear that they care about and take care of their customers!

Fantastic experience: I really appreciate the excellent customer service. Rex responded quickly, answered my questions clearly, and kept me updated throughout the process. His prompt and helpful communication made everything very easy. Thank you for the great suppor

Fantastic experience: Their response is quick and helpful

Fantastic experience: I've had the pleasure of working with the team at Superior Property Group this past year. Their communication & coordination is absolutely amazing. Rex, Charina, Jared, Venise and the rest of the team have been nothing short of a blessing to work with. They are always on top of things and hit the ground running if there are ever any issues. Very professional and organized.

Negative experience: I can’t get ahold of people, can’t get answers to questions….nothing but frustration.

Negative experience: These guys do the absolute bare minimum, typical landlords who fix next to nothing, jack rent prices every year, and constantly fair to answer and questions or problems you have. Their communication is TERRIBLE and overall I would avoid renting from them if possible. First incident that comes to mind is the utilities, I pay them but they don't check that before they add it to rent with a large bookeeping fee I paid on the 17th then on the 18th they added it to my rent, asked about this several times because of course this is not a first time thing they gave me vague excuses and basically said tough crap. Would rate them 0 stars if I could

Fantastic experience: El arreglo fue en pocos minutos y quedé muy a gusto,gracias.

Fantastic experience: The techs who set up my doorbell did a fine job! I understand That I was the first one to come across this problem! I’m happy you were able to set it up! Thank you, Vincent

Fantastic experience: Hi! I reported low water pressure in one sink in the afternoon yesterday, I think. Maintenance came at 8 this morning, had to go get a part, came back and fixed it fast so the resident got to work on time. Thank you for the fast response and concern .

Fantastic experience: Quick with fixing issues

Negative experience: What an absolute group of clowns they keep changing the condo fee portal every few months and only notify you once. Don’t except check payments and never email back when that’s the only form of communication. Would not live anywhere they own.

Negative experience: Poor communication, inconsistent accounting, maintenance staff has limited or no training. They seem focused on profit over performance.

Negative experience: The worst service ever. I am a resident of 918 Harbor House Dr. Unite 6, so disappointed with the company. Lack of professionalism..

Fantastic experience: Jason was very professional and he did a great job!

Fantastic experience: Very happy with service the guy was very helpful nice it good to see that to day!!!

Negative experience: Details are pending pertaining to my absolute truthful experience after my Civil Rights Investigation is completed which may alter my review rating.

Fantastic experience: Have had a Condo there for several years and have been very happy. Just sold the Condo due to personal circumstances and Jared took care of everything and was smooth sailing. The Association is very attentive and sincerely care about the property and their (our) community. Do NOT hesitate to live here!! Absolutely wonderful .

Fantastic experience: I placed a maintenance request for an elderly neighbor who is in the process of moving and the request was completed within a couple of hours! Thanks much!

Negative experience: Superior is 1 of those management companies who's happy to take the money but provides the absolute bare minimum (or less). Very few things are handled proactively. After they're contacted, the maintenance issues are addressed promptly about half the time. The other half, it doesn't matter how many times you call or email; they're going to ignore you indefinitely. Via email, questions are usually answered in a partial, roundabout way. To request maintenance, you have to file it in a system called Meld which forces you to go through an AI chat. After that's submitted, multiple automated emails are sent that list their hourly prices and say things like "Thank you for submitting this meld for in-unit service" which is confusing when it's an exterior thing (not in-unit) that's covered by the HOA fee (so the hourly fees don't apply). It's not the end of the world, but that process adds to the frustration that comes from the overall way that they communicate. They said they were going to enter my unit on a particular day to do some work, but they never showed up. I emailed to ask about it, and I got no response. On another occasion, they entered my unit without any notice. There's a long list of issues with Superior, and as much as they'd like you to believe that these are isolated incidents, I've talked to multiple neighbors who have also had multiple issues. I know a lot of management companies aren't great, but I'm certain that there are some who are better than this. Frankly I'm surprised that they have as many 5 star reviews as they do.

Fantastic experience: Fixed the issue with my intercom in a very timely manner, very satisfied

Fantastic experience: very professional, showed up quickly and fixed the issue without any snags.

Negative experience: Was booked for a showing that was confirmed via phone and I arrived 15 minutes early and no one ever showered up. I stood outside for 15 minutes at 600 S Brearly Apt. I reached out to the company via phone 3 times and kept getting forwarded to voicemail. I left work early to make it to this showing and no one had the decency to let me know they either couldn’t show up or that the showing would no longer be taking place.

Negative experience: Absolutely horrible communication, and expect all your fees to go up. The worst management company I’ve dealt with so far.

Fantastic experience: Excelente lugar para vivir, excelente asistencia administrativa. Recomendada

Fantastic experience: Speedy attention to the issue. Well informed of any delays. On time, thorough, not in a rush to get the job done, friendly. Pleased with the job done!

Negative experience: My daughter just moved in recently and had no hot water for almost 2 weeks!! She had to ask numerous times to get it taken care of. The lawn got mowed for the first time after the city was called on them. Grass was up to my knees) Now she’s gone 3 weeks with her AC broken. They came in today and replaced it with a unit that barely blows warm air out. She has called and called and is getting short answers saying “We’ll let maintenance know”, and then they hang up. She calls and she uses the chat but the response from this company is SUBPAR and I would NEVER move here and would steer clear! They are uncaring, unresponsive, and overrated! Shame on you for this.

Negative experience: Very poor snow removal done since they have been the new management. If you motion the snow removal to help with removal of snow behind cars, they literally turn around and go the other way. Also repair of all sidewalks was done very sparingly and looked horrible. They raise condo fees continuously and do nothing about tenants problems as far as bottom owners using sliding glass doors during winter months raising upper heat levels to extreme temperatures in the 95 degree mark. Also loud music going on all hours of the night pertaining to young adults using kids to try and get other tenants to move out for their own selfish reasons. Also so much theft going on and they never check the cameras to see who is doing the thefts. I can’t say this management company was s doing a good job at all! This is my honest opinion

Fantastic experience: Excellent and friendly service.

Fantastic experience: Superior is doing an amazing job! Much improved over the last management company we had!

Fantastic experience: Mainance man was really helpful, respectful and professional.

Fantastic experience: Jared and his group did a wonderful job of handling every aspect of our townhouse sale. His group is very familiar with the nuances of The Gardens and their expertise resulted in a quick and superbly handled transaction. Highly recommended!

Fantastic experience: Superior has been a great asset to our Condominium. They are always willing to help in any way they can to make for a better home for everyone. You will be missing out if you don't have them on your team.

Fantastic experience: Great job guys. Thankyou. Very fast response.

Fantastic experience: Maint Tech was there within the hour. Troubleshooted the problem quickly and efficiently and was repaired when I got home. Worked great thus morning. Did not leave a mess and was very courteous.

Fantastic experience: My Experience with Superior Property Group . And Gustavo Ortiz , It is an excellent service, the response is super fast, they are very responsible and very kind. I am very satisfied with their service, I recommend them 100%. They are excellent.

Fantastic experience: Tuve una experiencia fantastica despues de pasar por muchas cosas negativas con otra empresa que me engaño y solo me cobró sumas exorbitantes, Superior Property Group no solo me ayudó con el cambio del calentador de agua, que yo veia perdido por la actitud de la anterior compañia que me vendio y cambió el calentador que solo duro 4 meses y no quisieron aceptar que era responsabilidad de ellos, el mal diagnostico y que se arruinara el calentador nuevo, cada visita me cobraron 960.00 Dolares llegue a pagarles cerca de 8,000 Dolares y me hicieron tardar 6 meses y no repararon hasta el final Pero tuve la grata suerte de contar con la amabilidad, eficiencia, responsabilidad y de salir mas alla de sus responsabilidades y recuperar la garantia del calentador nuevo y dañado por otro nuevo, trabajaron paso a paso y al fin ya no tengo mas fugas de agua y tengo un calentador nuevo funcionando muy bien y por todo ese trabajo solo me cobraron 346 Dolares. estoy muy agradecida con esta compañia al igual que mis padres de 83 años que despues de pasar por tanto ahora estan gozando.

Fantastic experience: Great experience with condo buzzer replacement

Negative experience: They are listed as the property manager at 2 S. Wickham Ct in Madison WI. So far in the winter of 2024/2025 that property has not had the city sidewalks shoveled even once. I would have serious reservations about working with any property management company that couldn't even meet the city's minimum basic maintenance requirements.

Fantastic experience: So grateful for the Superior Property Group team for all the work they did on our remodeling project. Sam, Josh and Erick did such a great job helping to turn our house into a beautiful home.

Fantastic experience: I cannot recommend Jared Pinkus of Superior Property Group highly enough! From start to finish, Jared made the entire real estate process seamless, efficient, and even enjoyable. His professionalism, attention to detail, and deep understanding of the market set him apart from other realtors I’ve worked with. Jared's communication skills are truly unmatched. He kept me informed every step of the way, always making sure I understood all my options and was comfortable with each decision. Whether it was answering my questions, negotiating on my behalf, or simply providing reassurance during stressful moments, Jared always went above and beyond. What impressed me the most was Jared’s commitment to finding the right property. He listened carefully to my preferences, understood my goals, and tailored his approach to match. I never felt rushed or pressured. Instead, Jared demonstrated incredible patience and a genuine passion for ensuring I found the perfect home. On top of his stellar work ethic, Jared has a knack for anticipating challenges and solving problems before they arise. His knowledge of the local market and his network of professionals (inspectors, contractors, etc.) were invaluable. He also made navigating the paperwork and legalities surprisingly straightforward. If you’re looking for a realtor who will advocate for you, work tirelessly, and ensure your real estate experience is nothing short of exceptional, Jared Pinkus at Superior Property Group is the one to call. He truly exceeded all my expectations, and I wouldn’t hesitate to work with him again in the future! 5/5 Stars

Fantastic experience: Maintenance men very professional and polite. Did beautiful work on my ceiling and wall. Found why it was leaking inside from outside after hours of investigation. Fixed outdoor area causing the issue. 11/18/24. Sam the plumber was very polite and did exceptional work fixing my toilet. It's like new now. Thank you.

Fantastic experience: I have been working with Superior Property Group since 2019. They manage a single family home that I began renting out because of a work-related move. They laid out exactly what I needed to do to get everything set up on my end, and offered help in doing so. The process was made very straight-forward. They found a good tenant who has now began their 6th year renting the house. They have always communicated with me when any maintenance above a certain amount, that I set, was required. When maintenance below that amount was needed they took care of it on their own. I have worked mostly with Ryan, who is professional and friendly to work with. I have recommended Superior to a friend who was interested in renting out his house. They were also my buyer's agent when I purchased the home I currently live in.

Fantastic experience: I've worked with them since they started the property management business and even before then. I've always found them to be responsive, professional and able to handle any task needed. They're very knowledgeable in owning and managing not only small properties, but large ones as well. I've recommended them to many people & associations that are either unhappy with their current property manager or just looking to makes things easier.

Fantastic experience: I am currently a homeowner with Superior Property Group managing the complex and I am very happy with them. Any issue I've had has been taken seriously and addressed promptly. They communicate well and in a timely way so I feel well taken care of with Superior.

Fantastic experience: The management and maintenance team were prompt in resolving my issue. Thank you.

Fantastic experience: I am very pleased to see that the issue concerning the common area has been taken care of. It's so refreshing to Walk into the common area and has a pleasant smell freshness all around a good sign for welcoming my visitors. Appreciate it guys did an awesome job. Again thank you

Fantastic experience: I want to thank Jared Pinkus and Karla Escobar for your excellent service. Superior Property Group has a professional team work and great customer service.

Fantastic experience: Ryan, Jaden, and team at Superior were incredibly helpful when working with us to purchase a property in the area. Despite a number of twists and turns, they were able to keep the deal on time and get the result we wanted!

Fantastic experience: Very informative and pleasant. I am very satisfied

Fantastic experience: Josh was very pleasant and he did a great job!

Fantastic experience: Superior does a great job communicate with us. We really appreciate that they share the maintenance plans and they follow the plans. The neighborhood is getting much better with them now.

Fantastic experience: Service was great and on time

Fantastic experience: Enjoy working w/ Superior Property Group. Quick responses and attention to detail helps put them above the rest.