360 Property Management Group

Negative experience: I would not recommend 360 Property Management based on my 5 years as a tenant. Throughout my tenancy, there were ongoing rodent issues in the building that were never adequately addressed. Pest control was scheduled on multiple occasions but was unable to access the building because they were not provided with the necessary door code. Despite repeated reports, the problem persisted, and I was ultimately told that I needed to stuff steel wool into gaps in the floorboards and cabinets myself to help keep rodents out of my apartment. In addition to the rodent infestation, there were recurring sewage odors coming through the walls that made living conditions unpleasant. Communication with management was consistently frustrating. The property manager, April, frequently avoided or ignored phone calls and was often difficult to reach when issues required attention. When contact was made, interactions were rarely helpful or pleasant. To make matters worse, $200 was withheld from my security deposit for a small chip in the bathroom vanity, despite the fact that my own personal property was damaged due to the rodent problems that were never properly resolved.

Fantastic experience: S/O to Darren he’s the best maintenance guy for 360, I would highly recommend Darren to come fix any problems you may have!!!

Negative experience: Glad they showed me how unresponsive they are BEFORE I rented one of their properties. Clearly just rent takers.

Positive experience: I cannot access my log in because the password doesn't allow me to access my account

Fantastic experience: We're a family of three from Yonkers NY and we're grateful for April! With 360 property management made our move process smoothly. April and Ivy has been our main contact person and she had always made available to us. She is very responsive! We love our new apartment and thanks to April and staff from 360 property management made that happened! Thank you April and Ivy! I’ve had a great experience with 360 Property Management, especially working with Ivy. Ivy is one of the best people when it comes to communication always helpful, kind, and very professional. One moment that really stood out to me was when she personally checked on me after my heat went out due to a maintenance repair. I was honestly surprised and truly appreciated that level of care. Ivy is always available when I need assistance and makes everything feel stress-free. I’m very grateful for her professionalism and dedication. Highly recommend! On a note we are renting at the Berhends Court. This is my honest review, the apartment is lovely, high ceilings open concept kitchen, I mean is beautiful to me butttttt the neighborhood is bad. We didn't do our research. We tour the place during day light. At night gets super loud and people are yelling or fighting for hours! also there are zombies, if you know what I mean. Me and my spouse are from the Bronx and raise so what's going on in the neighborhood shouldn't shock us but we thought or assumed that it would be quite (again we didn't research the neighborhood) We're a family of three and we just stay indoors or drive somewhere else. We love Poughkeepsie so far but the neighborhood thumbs down. I wish were told about the neighborhood but I guess is in us because we didn't do our research. Our goal is to be property owners but for now we will be renting. Not sure for how long we will staying at Berhends Court. Hope this helps.

Fantastic experience: I’ve had a great experience as a tenant with this property management company. Adele has been easy to work with and very responsive whenever I’ve needed help. Overall, the company runs things well and makes the process straightforward, which I appreciate. No complaints and I’d definitely recommend them.

Fantastic experience: Simone and assistant were very polite and helpful. They addressed our concerns. We are very content with this arrangement and Mary Ann will continue to be a happy tenant. Again, thank you for your kind and courteous attention.

Fantastic experience: Ivy with 360 has been an amazing resource when I needed help. She answered emails after hours when she didn’t have to and she had a tech sent right away the next morning! I couldn’t be happier with her turnaround time!

Fantastic experience: I rented a home for a short time and ran into a few small issues. The property management company handled them flawlessly and made life a little bit easier.

Fantastic experience: Talisa and her team are so helpful!!!

Fantastic experience: I been looking to move for 2 yrs but my property manager makes it hard.... She is the sweetest... Very understand .. Calling her with any issue she handle that. ...adele is definitely it

Positive experience: I rent from 360 it’s been about a year now and I deal with Ivory when I call she’s very polite and helpful if I ever have a problem she’s on it right then and there I appreciate her so much!!!!

Fantastic experience: Darren was great. Installed a grab bar in no time very efficiently

Fantastic experience: Darren was a great help extremely smart and educated at his job!

Fantastic experience: Such a great team of ladies in the office. Karin is the sweetest, caring person I’ve come across! Kiddos

Fantastic experience: They have made my rental experience seamless & Easy I hope the manage the next place I move to as well, Thank you Imani !

Fantastic experience: Simone is a great agent and communicator! I lived at 21 Raymond Ave for two years and it has been a pleasure. Although there are issues with the elevator, building door etc, they got them fixed.

Fantastic experience: They are very professional and helpful, smooth move in process

Fantastic experience: I have had the opportunity to be a tenant of 2 Lagrange Ave. going onto my second year as a karate school. 360 Property Mang. has been very accommodating and very responsive to my needs. I hope to be a tenant there for as long as I can. Thank you for your professionalism !

Fantastic experience: I rent a property through 360 and I’m very happy with my decision .. April always goes out her way to answer any questions and help with any issues in my unit . 10/10 would recommend.

Fantastic experience: 360 property management is awesome! Nothing but great experiences with them. I’m a tenant, and I have also been a Landlord myself. They Clearly understand their mission is to be a go between between the landlord and tenant and they do serve both very well.

Fantastic experience: Outstanding experience from start to finish. As a seller and real estate professional, I value clear communication, follow-through, and operational competence—and this team delivered on all fronts.

Fantastic experience: Simone B and the team at 360 properties have always responded professionally and diligently to any matter brought to their attention. Thank you

Fantastic experience: I rented from 360 Property Management and had a great experience throughout my time with them. Their service is excellent and very professional. Anytime I needed something fixed, it was handled in a timely manner and actually fixed properly—not just patched up. Communication was always great, and I could easily get in touch with someone whenever I had a question or concern. They were responsive, respectful, and took issues seriously. The process was smooth, and I always felt supported as a tenant. It’s clear they care about maintaining their properties and keeping tenants satisfied !!!

Fantastic experience: I’ve had a really good experience renting with 360. Being able to pay rent directly online made my life so much easier with a busy schedule, and the managers are helpful. The unit is nice, and updates/renovations are done pretty quickly which is a bonus. Overall, it’s been good. Can't complain at all.

Fantastic experience: Angela Kadian with Stonewall realty group and 360 made my transaction quick, smooth and communicated honestly throughout process. Whole team is very responsive and gets job done

Fantastic experience: Ive rented a commercial space from 360 for 10 years. They are on op of everything. April goes above and beyond the call of duty. I couldn’t ask for a better property management compan .

Negative experience: Don't rent from them. They have people collecting rent that take your money an say you owe more. Would NOT recommend renting from them. They pick an choose who they bully. When other tenants are causing issues they jump down your throat because you mentioned it. Don't rent from them. Save yourself the headache. They dont fix there apartments. An when they do. The fix doesnt last long an then your calling them again to fix the same issue all over again. Please whatever you do. Rent somewhere else.

Negative experience: Zero ownership, zero help. We have been trying to reach them for weeks and they respond after a month. We had a serious situation where trees were affected with fungus and response came after weeks. Similarly we needed help with pest control, no response. We are donating money to HOA and not paying for maintenance unfortunately.

Negative experience: My boyfriend and I have had an extremely frustrating experience with this property management company ever since they took over. Despite the building having a no-smoking policy, our upstairs neighbor continued to smoke, and the smell constantly seeped into the apartment and was so nauseating. We both had reached out multiple times through phone calls and emails, but responses are rare and not helpful. The only "solution" they offered was sending out a generic email, which clearly had no effect since the smoking never stopped. We expected more from management to enforce their own policies, but they've shown little follow-through or concern for residents' well-being. Very disappointing and unprofessional. It wasn’t until we ourselves had to confront our neighbors to get the smoking to stop. This property management shows very low concern for their tenants wellbeing and just wants to tack on fees and make money.

Negative experience: Customer service is abysmal. No one answers the phones, no one returns calls. They do not communicate through the app, they do not communicate through the text line. Very disappointing… but when they need you to re-new your lease they are suddenly present and available. Shower has had a leak for 20 days and has still not been serviced. Contractor hired out is incompetent.

Fantastic experience: Thanks to April, at 360 Property Management, I received a brand new microwave at Stissing Farm Townhouses. April was incredibly efficient and resolved my problem within days. She returned my calls immediately and set up a delivery and install date within minutes. So grateful to her!

Fantastic experience: We recently move in to the Arlington Apartments & I want to give 5stars to Corina for being one of the best representatives in property management we've worked with many past rental/ property managers situations. She always responds quickly with a solution to whatever the issue has been. We're grateful to have her and we wanted to make sure we gave her credit here where credit is due. Overall, the experience living here has been fantastic.We highly recommend it. Sincerely Debra & Michael

Positive experience: Hey 360. The communal dryer stopped working on your union street property. I'm hoping posting here will get us a faster result than what we usually get with the out of state call center. Thanks :)

Fantastic experience: I have always lived in a house but due to the economy and being a single mom the only way to save was to down size. After 2 years of searching for the perfect home I finally found 360 property management. The process of viewing the rental- checking my credit- back round check was so easy and was done within hours of contact! I absolutely fell in love with my newly renovated rental! April is amazing and made my move in so easy from fixing last minute issues to setting me up online with their online portal (which makes paying my rent super easy). April responds to every call and text immediately. 360 management has exceeded my expectations - I would never want to rent from anyone else!

Fantastic experience: 360 Property Management has been wonderful to work with. Corina and the whole team are very helpful and professional. Great detail is paid to keeping our property safe and clean. Any questions are handled promptly and efficiently. The online resident center makes paying rent or putting in maintenance requests a breeze . I would highly recommend them to anyone!

Fantastic experience: I have been a resident at a 360 property for 2 years. I have to say that this is by far the most professional property management team I've ever dealt with. April is courteous and responsive and gets things done. She is always accessible to me as a tenant!!! Karin in the office is great too! I would definitely recommend 360 property management for your rental/ property management needs!

Positive experience: December Update: electricians replaced breakers and reviewed all outlets for issues finally after we complained about feeling unsafe still.. We were never given a report on their findings.... they kept passing the blame but the issues stopped. Now we have a new property management co. and will see how they respond mobing forward. ** Extremely varied experiences so far in the years we've rented from 360. Initially, management was quick to address mostly small issues in a brand new building, and the first manager was professional and courteous. We've had constant ELECTRICAL issues for months since two power outages (reported a year ago, much smaller/just some flickering, not FUSES always flipping) and while 360 has replied (after 10 maintenance req updates, a couple of emails, messages, etc.) NOTHING has been done in our unit. We've been promised an electrician will be over, and the Central Hudson was recently notified. No updates, no visits. This is specific to our building so WHY such a delay? Time to hire more people/more qualified people to handle your workload, 360. The rent is HIGH and they do raise it too much, too often, despite the fact that the place is nice. The maintenance staff are great! They are helpful and very knowledgeable whenever we've interacted with them. The admin staff can be responsive but sometimes it goes nowhere. (Pam was helpful and nice, April was incredibly rude, Darcy was professional, and others have been okay but not exactly professional or quite efficient enough in this instance.) Clearly this business needs to rethink its approach/communication... Maybe prioritize the concerns, quality of life, and safety of your tenants who are giving you tons of money?

Negative experience: I got a new vehicle that is now electric. I have called and emailed several times with no response for the access code to charge my car. I was able to get in touch with Corina once on the phone in which she told me she’d email the code to me shortly and I never received it. Called again and my call has never been returned. I have had to drive my car elsewhere to charge it.

Negative experience: Unprofessional. I called this place multiple times about a rental property I saw listed on line and no response from anyone. I also left voicemails and nobody returned my call. That was a sign right there to stay far away. Good luck this company is a joke.

Negative experience: I lived in a building in Poughkeepsie for a couple of years that was owned by another company, and it was such a pleasure working with them. They were always pleasant and professional, easy to get in touch with, and the few issues encountered were always quickly addressed. However, once my building was sold and Property 360 took over, that all went out the window. First, I received no acknowledgment from the company when I gave notice that I would be moving out. I had to leave several messages, all unreturned, and only got an answer when someone happened to pick up the next time I called. Shortly before moving out, my shower stopped draining. I contacted the maintenance number provided by Prop 360, in excess of three times, again with no call back. Eventually the office called me in regards to setting up a moving out walk through, at which point I asked if my messages had been received by the maintenance department. I was told “a ticket had been put in,” but that an emergency had come up at another building that took precedence (looking at you, April). I had to take showers in ankle-deep cold water for the last two weeks of my tenancy because it apparently wasn’t enough of an issue to be addressed. Not only was their phone communication less than ideal, but even my in-person interactions with the company’s representatives were unprofessional and rude (again, what’s up April). On the day I moved out April came for the walk through (the walk through which took four phone calls to coordinate), and after I handed her my keys she promptly turned her back on me, said “You can go,” and then started discussing paint colors with the contractor who accompanied her. Luckily I didn’t have to deal with this incredibly unprofessional company for very long, as I moved out shortly after they took over managing my building. I can’t imagine what other issues they would have ignored if I stayed longer, and frankly based on other reviews of this company, they probably would have raised my rent to the point where I had to move out anyway. BEWARE of this company. If you’re their tenant you WILL be treated like dirt. They will not communicate with you unless they need something, and they will not properly care for the property. Just another group out to make money and push the people of Poughkeepsie out of the area.

Negative experience: Do Not Rent here if you do not want unexpected surprises for renewals and dishonesty. I rented at Berhends Court for two years (never missed a payment) and upon me moving out in August. The property manager told me that a $500 rent increase was a typo after I already had moved out with a terrible apology. Totally unprofessional and not to mention the shootings in the area make Behrends Court a unsafe place to live. And the property of course takes their sweet time sending me back my security deposit almost 2&1/2 weeks since the supposedly sent it. I legit had to call 5-8 over two weeks times to talk to anyone and they seemed to have an attitude about sending me back my money. I would think twice before renting here. Like others have said you will regret it. I know I sure do.

Negative experience: This is the worse rental agency I have ever been associated. It is an embarrassment living here. I’ve had mice, parking issues, and so many repairs that are outstanding with no response from the office. If you move here you will absolutely regret it.

Negative experience: This company is horrible.I don't recommend anyone renting from them.staff is rude and they won't fix anything.

Fantastic experience: I contacted 360 Property Management to request by-laws for a sale of my sister's condominium. I was contacted almost immediately and had the materials emailed to me in a very short period of time.

Fantastic experience: We moved into our apartment in July. There were a few minor problems when we first moved in. We let them know about the issues that night and they had people come to fix them the very next morning. Good communication via email and very quick to respond!

Negative experience: Consistent 15%-20% rent increases to elderly and low income individuals with no improvement to the property or apartments. Short term financial goals clearly take priority over their long term reputation. Would never recommend.

Fantastic experience: I had the most pleasant experience with 360 Property Management! Darcy McCourt was so helpful and answered all my questions. I would recommend working with this company to anyone. They were so patient with me, and I'm so thankful that I'm renting an apartment through them!

Fantastic experience: I have been the owner of a condo at Fox Hill Condominiums for many years now. Unfortunately our complex has gone through many different management companies. I must say that 360 Property Management has by far been the best!

Fantastic experience: The 360 team has been very helpful in managing our investment property. The team has been very professional and has provided excellent service and advice throughout the start of our relationship.

Fantastic experience: Nyal came to do some minor repairs I couldn’t do myself!! Excellent service and very professional and nice!! Thanks again and I know I’ll need him in the future!! Julie Lucia

Fantastic experience: 360 property management has done a great job through the COVID 19 situation so far, had minor struggles with winter struggles and parking misunderstandings but everything was always made clear and resolved thank you guys keep up the good work

Fantastic experience: When we moved to the Hudson Valley we felt so much more at ease thanks to Kelly and 360 Property Managment. Kelly was very accommodating to our quick turnaround and helpful in getting us familiar with the area. Any concerns we had or maintenance we needed in our 2 year's of renting was always handled promptly and professionally...Kelly truly made us feel like her top priority! If you are looking to rent or need property management...360 is the way to go!

Fantastic experience: Working with Kelly and her team as a vendor is always a pleasant experience. They are honest and reliable, and always looking out for the communities best interests. I highly recommend working with 360 Property Management.

Fantastic experience: Leasing with 360 Property Management has been a dream come true. After leasing apartments for the better part of the last 10 years or so, they have shown first hand how a leasing company can truly care for its residents. Kelly at 360 has been such a wonderful point of contact. What few issues I've had in my apartment (mostly due to being the very first renter in the unit) have been attended to quickly and professionally. I cannot recommend leasing with 360 enough - if you want professional, knowledgeable, and friendly service, look no further!

Fantastic experience: My agents John and Nathan were very professional in handling my rental property ! Highly recommended !

Fantastic experience: Great one stop shopping if you’re looking for a professional full service property management company. Landlords will be very happy with this company. Will customize there service to fit your needs. Thanks for everything Kelly and everyone at 360 property management.

Negative experience: No communication whatsoever

Negative experience: 360 Property Management gave existing tenants 1 month notice to either vacate units, or sign a new lease at a $300 rent hike. This all occurred after the onset of the global COVID-19 pandemic. When asked if there was a way to stay, month to month, at our existing rate just until we could find a new place (again, during the peak of COVID,) we were told we cold stay month to month but with the additional $300 rent increase. Raising the rent of essential working people as well as that of some elderly neighbors of ours, during this global pandemic, seems outright evil. I do not recommend renting through this company.

Negative experience: Due yourself a favor and stay away from this place!! They can’t even keep track of your rent payments so please make sure you do. They lack communication between each other and are very unorganized.

Fantastic experience: Its been a very pleasant experience working with this group. My property manager Nate is literally the best to work with which makes me feel very good about my decision. He is aways proactive getting back to me regarding anything I ask and truly cares which is rare. Thanks Nate!

Negative experience: Should be called "180 Sloperty Non Management " Take pictures/ videos of everything. I only gave it a star so can post

Negative experience: Went to pay part of my rent by check (yes I know I can pay online but doing check was easier for me with the one bank account) I go in to pay, the lady in charge of my area is ALWAYS rude. I’m giving your business my money, doesn’t matter if it’s in check or online. I should not get rudeness or attitude just because I chose to pay with a check.

Negative experience: Just go to the Management area at the rear of the first floor. Insects, a dead mouse on our visit, dead roaches and flies, bug killer smell. This is a professional business ? This is their 'Office". i would not trust them to rent street corners in San Fran.

Negative experience: John mark very professional but rest of management and attitudes need work and adjustments

Negative experience: Lack professionalism.

Fantastic experience: Very professional and welcoming.

Fantastic experience: Wonderful management company!!! Agents were always pleasant and professional when I had to call them. If I needed anything to be fixed in my apartment it got done right away. Wish I didn't have to leave my apartment because I loved it but if I move back up to Poughkeepsie I would definitely go back to 360° to find another place!!! You guys are great!!!