EXCLUSIVE REALTY

Fantastic experience: . When it came time to sell my mother’s house, I thought we would be lucky to get $65,000 for it. The house needed a great deal of attention, and I wasn’t in a position to manage everything myself. Susan looked at the house through a buyer’s eyes and knew exactly what needed to be done. She arranged to have the house emptied, and I believe she even cleaned the carpets herself. Any money she found while clearing out the house was carefully returned to me so I could put it into my mother’s account. Her hard work, honesty, and attention to detail meant a great deal to me. In the end, she sold the house for $165,000—far more than I ever thought possible. Susan did an outstanding job, and I would recommend her to anyone.

Negative experience: Susan King was our listing agent. The house did sale but the experience was a nightmare. The service was subpar. Explained to Susan that we needed the house to sale by the end of the month and the funds to be wired. Less than 24 hours before our closing she messaged and said that it was delayed. The reason she gave was that the bank was 4 hours behind us (which would put it in the Pacific Ocean) and that the issue was our bank. I called my bank and they laughed as they had no idea what she was talking about. Then her boss Missy messaged me and was extremely disrespectful. On the day the buyers closed, never heard from Susan or Missy. Going into this process I was clear that the funds needed to be wired. That didn’t happen as a check is going to be mailed out tomorrow. Overall there was no follow through and none of my concerns were taken into account. This was the third year in a row I sold my house. Overall this was the worse experience I have had. No communication and unprofessional.

Positive experience: Susan King was the listing agent for the sale of our property. While she ultimately helped us close on the property, the overall experience was disappointing and far below industry standards. I have had ample real-estate transactions. From our very first meeting for the property assessment, several red flags appeared. Susan was unwilling to provide comparable sales (comps) or even a general price range for listing the property. She also expected us to complete all the initial paperwork ourselves and take our own listing photos, as the ones she provided were poor quality and it appeared she had not thoroughly walked the property. Communication was minimal throughout the process. We heard almost nothing from her between key milestones. When we received our first offer, we accepted it, but received no explanation of the terms from Susan. When the buyers backed out due to a technicality, she offered no guidance, negotiation support, or insight into why it happened — simply stating “that’s just how it is.” The pattern repeated with the second offer. We had to repeatedly reach out to her to get updates on the transaction status and paperwork. During the closing process, communication was essentially non-existent; all information came through the title company instead. Susan only became highly communicative on the actual day of closing. Overall, the experience felt impersonal and hands-off. As the listing agent, we expected more proactive support, clear communication, and guidance — especially given that selling a property is a significant transaction. Unfortunately, it often felt like we were managing the process ourselves.

Fantastic experience: Selling my grandparent’s home was an emotional experience, especially while living across the country in Arizona. Sandra made the entire process so much easier than I thought possible. She was incredibly communicative, always keeping me informed and making sure I understood every step along the way. When unexpected challenges came up, Sandra went above and beyond to find solutions and keep everything moving forward. Her dedication, professionalism and genuine care were evident throughout the entire process. I’m so grateful for the time, energy, and effort Sandra invested in helping me and my family. If you’re looking for a realtor who truly cares about her clients and will go the extra mile, I highly recommend Sandra.

Fantastic experience: We have bought/sold three houses with exclusive realty and each time it’s been so easy. Our last purchase there were more than 10 offers on the home but Stephanie helped us ensure we got it! We have worked with Stephanie and Missy both and they’ve been equally wonderful and supportive through the stressful process!

Fantastic experience: Exclusive Realty handled the sale of my husband’s childhood home. They were very helpful and professional throughout the entire process. They were always accessible and kept us up to date during the process. I would definitely recommend them for all real estate needs.

Fantastic experience: Realtor: Stephanie Staats I was notified that I needed to move from my apartment (land lord needed the unit for himself), and contacted Stephanie right away - having heard of her reputation as a quality realtor for years. She immediately went into action mode. Since I was looking for housing in Point Pleasant she worked with another agency to find multiple houses that fit my wants/needs/budget. She also helped with contacting banks and loan services. This was a first time home buyers, and she made it much less stressful than it could have been. I knew she had my back and had me covered the entire way. Thanks to her I am in a house that I absolutely love. I could not recommend Stephanie Staats more, and will continue to recommend her to anyone seeking real estate!

Fantastic experience: Steph was such an amazing help! From initiating the loan approval process, to finding the home and closing! Couldn't have asked for a better experience!

Fantastic experience: If you want to get closed quickly and professionally, choose Exclusive Realty! Missy was quickly responsive to any questions that I had and I could tell she cared about what was best for me. If you're looking for a house, please do yourself a favor and choose Exclusive Realty, you won't regret it!

Fantastic experience: Missy helped me recently sell my parents home after their passing. I was completely blind going into the process and she more than went above and beyond every step of the way to make it a seamless and painless process for me. I know without a shadow of a doubt the house would not have sold without her working all hours of the day and night to make it happen. I will be completely honest, I had no idea what all the process entails and after going through this I would 1000% not want to ever have to do it without Missy having my back! She took so much of the stress about the process off of my shoulders. I will forever be thankful to her and Scott for all they did and will highly recommend them to anyone! Thanks again for everything! Great Christian couple, honest, trustworthy, very knowledgeable!!

Fantastic experience: Missy Hatcher is a wonderful realtor to work with! As a first time home buyer, there were several snags in my journey, but Missy was great at helping me navigate them. I’m happy to say I was able to close on my home in April all with the help of Missy, and Rick DeGroff. Can’t recommend them enough!

Fantastic experience: Missy Hatcher was very considerate on our wants and needs. She always had information about the places we were interested in and was always available. Missy gave us honest advice on concerns we had and was amazing to work with.

Fantastic experience: Missy and Exclusive are great. Always looking out for their clients. Very good experience.

Positive experience: Top notch

Fantastic experience: We had the pleasure of working with Missy to purchase our new property and I couldn't be more satisfied with the entire experience. I always felt like we were in good hands and I truly appreciate her patience. Buying property can be stressful but Missy made the process smooth and enjoyable. I highly recommend Exclusive Realty. You won't be disappointed.

Fantastic experience: Missy did an awesome job on getting us our land. And in the middle of closing on that piece of land we closed on another piece of land. She had alot on her plate doing all this for us and was amazing to work with. Thank you Missy

Fantastic experience: Missy was wonderful! Responded quickly, was efficient, and made the process easy. Would recommend to anyone during their house selling or buying process!

Fantastic experience: Missy was a great realtor. I have bought and sold properties in my life time and Missy, by far, had the most energy. She was always engaged and working hard for me. I really appreciate what she did and the rapid outcome

Negative experience: If you want to pay someone a ridiculous amount of money that is too busy to do the job…then Missy Hatcher is the realtor for you. Worst realtor we’ve ever dealt with.

Fantastic experience: Missy Hatcher and her husband Scott were prompt, kind, and very open with us. We appreciate them. They were a pleasure to work with

Fantastic experience: Missy Hatcher is awesome. Not only did I end up with a little piece of heaven... She made the process fun and easy !!!

Fantastic experience: Missy went above and beyond. I will definitely use her again for future properties. She communicates very well, she stays on top of everything, should any issues arise Missy has them handled in a snap. I highly recommend choosing Missy for all of your real estate needs.

Fantastic experience: Scott and Missy were awesome! They helped us sell our land and turn around and buy a house the same day! They made the process smooth and effortless. We would definitely recommend them to anyone looking to buy or sell!!

Fantastic experience: If you need a real estate agent in or around Ripley, WV, I highly recommend Missy Hatcher at Exclusive Realty. She has been great. She went above and beyond to help us. She is extremely nice, trustworthy and helpful. We wouldn't use anybody else if we need an agent in her area.

Fantastic experience: Scott and Missy walked me through the process of listing and selling my house from start to finish. They kept me updated on everything going on throughout the process and made this experience a great one and as simple as possible! Start to finish it was done in 37 days! They are amazing people and great at what they do!

Fantastic experience: Highly recommended! Will be only realtor company I use here on out. Missy Hatcher is great person to work with!

Fantastic experience: Missy Hatcher was amazing to work with. We were 1st timers and she was patient and answered all of our questions. She gives honest answers and we never felt like she was trying to push a sale on us. She kept us informed throughout the process and was with us every step of the way.

Fantastic experience: Missy navigated through uncharted territory with us involving the selling of our business. She did a wonderful job and we highly recommend her!

Fantastic experience: Missy Hatcher is always helpful and great at finding or selling what we are looking for. She has helped us with our real-estate needs for years. Only person I know I can trust in her field.

Fantastic experience: Missy Hatcher was amazing! She helped us through the entire process of buying our first house. She was always available when we had questions.

Fantastic experience: Missy was available at all hours and made the process as easy as possible to buy my first house

Fantastic experience: Working with Missy Hatcher made the first time home buying process so easy. She was always available to answer any questions that came up, and was constantly looking out for us during the process. We love our home, but if we ever go to find another we definitely plan to give her a call!

Fantastic experience: Missy Hatcher was absolutely amazing through this entire home buying process for my daughter! Even with multiple offers, she was able to guide my daughter through and get the house she wanted. We could text her anytime of day and she was willing to respond and navigate us through the entire process. She went above and beyond to help. Forever grateful and will highly recommend!

Fantastic experience: It was a blessing to work with Sandra Howery. She patiently and promptly responded to all of our questions. After looking at a few houses we finally found the one! Sandra certainly has a knack for locating the right home for her clients. We wouldn't have found the perfect house for us without her help. Thank you for your professional expertise and guidance.

Fantastic experience: Sandra Howery is the best! Very professional and helpful.

Fantastic experience: We were very pleased listing our house with Missy Morris and Exclusive Realty. Missy took time in the beginning to work with us, develop the information, and answer all of our questions. She remained in contact with us through the showing and sales process to make sure all concerns and issues were addressed. If she happened to not be available, then another professional in the office was able to handle the question. Every detail was important. We could not have hoped for a better experience. We highly recommend her organization if you have any real estate buying or selling needs.

Fantastic experience: Really great experience with this company selling my parents home. The house sold within 3 hours of posting, and the realtor was efficient and professional. Highly recommend this business.

Fantastic experience: Would give six stars if I could. 😊

Fantastic experience: Nice listings

Fantastic experience: Missy Hatcher done a great job for me. She was very flexible and helpful. I would recommend Missy, she’s a wonderful person.

Fantastic experience: Missy Hatcher sold out house this year and it was a process. Missy did amazing!!! She was wonderful to work with.

Fantastic experience: We have sold two homes with Scott and Missy Hatcher and could not ask for better realtors. Scott's knowledge of home construction has been extremely helpful when discussing how to prep a home for sale. Missy works tirelessly to ensure your home has optimal exposure and is available to meet prospective buyers at any time. Scott and MIssy have been an invaluable source in helping us in our real estate needs. Scott and Missy have the integrity and experience you must have in a realtor.

Fantastic experience: Hands down best real estate company in the area!!

Fantastic experience: Fantastic realtors!! Chad worked so hard, day or night, to sell my home. I admit, I’m not the easiest person to work with, but he hung in there with me and sold my home for the price I wanted. I highly recommend Exclusive Realty to anyone looking to buy or sell their home!! Thank you for putting up with me, Chad! You’re awesome!!!

Fantastic experience: Chad Matics took us to countless houses for showings and was so patient and helpful in finding us our very first home! We couldn't have done it without him!

Negative experience: Missy hatcher. Worst realtor in jackson co., she threatened me and tried to lie about the inspector I used.