Asurent Property Management Medford

Negative experience: Find another property manager. After having good luck with them for 6 years, disaster struck. Asurent never did the follow-up visit they promise to do after new tenants begin occupancy. As a result: - they didn’t discover that the tenants had several large dogs rather than the 1 small one they claimed to be bringing. The wall to wall carpeting in all the bedrooms reeked of urine and had to be replaced. And that’s after Asurent had the carpets professionally cleaned . - they didn’t discover that the tenants were running a motor vehicle repair business out of my driveway and garage. Oils stains, motor oil, a car jack, car parts and a cars hood were some of the things I found when I returned home. - they didn’t notice a major water damage event that ended up costing over $100,000 to repair (no, that’s not a typo). My neighbors told me about all the dogs and all the cars when I returned after my 6 month rental. If they noticed, surely Asurent would have if they did the inspection they contractually agree to do. Check your portal and make sure there are follow-up pictures. Make sure they do these follow-up checks. I was happy with Asurent for years, until the last tenant. While previous rentals went well, I didn’t pay attention enough to notice that the promised interim inspections weren’t being done. I guess I relaxed after the first time I used them as a property manager: I recall that they did do the follow up inspection because they let me know of issues they found. My bad for assuming that they continued to do these inspections. Granted, these were the proverbial tenants from hell, but isn’t that why you hire a property manager? Isn’t that why you’re more comfortable when Asurent tells you that they will do a flow-up inspection shortly after the tenants take occupancy. Don’t make my mistake: be proactive and make sure the property manager you use does what they promise to do. You’ll find, like I did, that your security deposit won’t be nearly enough to cover damages and repairs.

Negative experience: Absolute scammers! Tried to keep a deposit illegally. I won the court case. Renting out uninhabitable apartments. VERY bad people, don’t waste your time.

Negative experience: Update March 24, 2021. After 3 more unanswered phonecalls and no return call from messages left on March 10 for Lisa. I followed instructions provided via google maps (from the Medford office) to stop business with them and close the account for the property I sold in 2019. When trying to login I found out that my account had been disabled. Which confirms they were able to find me and close the account after stating on March 23 that they had no record of my business. IF they would pickup/return calls OR they knew how to manage their own systems this could've all been avoided. I sincerely hope this is the last chapter and I can move on from ever having to "attempt" to have to contact them again. Update March 10, 2021. A reply on google maps (from the Ashland office) shows they have not ever had me as a client. I tried to call 3 times and only got messages or a lady that got disconnected when I tried to talk to her. I keep getting account notices for $0 on property I no longer own. Their system is broken and their staff is not capable of even answering phones or the most basic task. At best you get an answering service if you select that you are a new prospective property owner. I pity anyone who uses their services. Update: March 2021 After not using Asurent Property Management for my property for over 3 years I continue to get updates from them regarding my property and account that I cant view/login to. The property was sold years ago and I have not done business with them. I attempted to contact them with no avail. I continue to stand behind my previous review of incompetent staff, terrible record management, and poor customer service. Update: June 2018 after numerous phone calls and emails finally a person picked up the phone. They were in a noisy room (bathroom) and couldn't connect me with anyone, but could take a message which I already left via voicemail to every staff member. Patrick finally answered a call and did tell me that their accountant had recently quit and would issue a refund within 2 weeks. The refund for the wrong amount (about $10) was issued to my account but it's not worth my time to continue business with these people. Please note that no one from here will reply/comment because what I say is factual and can back it up with documentation. Stay away. There are plenty of property managers that are better in the area. I have had great success elsewhere... Update: May 2018.... I stopped using Asurent in November 2017. I just received an invoice for $20 for a pro-rated service fee. It took 6 months for this to come through after we stopped using them. Another Property management slip up proving their staff is incompetent.. (Property owner) Since late 2016-2017 we have used Asurent Property Management to manage our property. There were a few little hiccups in the beginning with communication and the first tenant falling through. Then about 8 months where we never contacted them things were okay with the new tenant. Followed by weeks and weeks of no return call, full voicemail boxes, and an answering service only. After three weeks we were finally routed to where a person would call back. I couldn't imagine worse customer service, especially being an owner. Rates are too high compared to competitors. Avoid these people at all costs.......

Negative experience: According to Lisa Petrini via a Facebook conversation renting a house is a privilege not a right. I do have screenshots and will be reporting her to BOIl, BBB and the housing authority. DO BETTER!!

Negative experience: Our experience with Asurent was very poor. Overall Asurent displayed inconsistent communication, inaccurate information, questionable lease terms, unprofessional behavior, and a general disregard for both us as potential tenants and the property's owner - going so far as to call the owner "wishy-washy." Our experience was so disappointing because we really loved the look of the property on Sterling Creek Rd. Ultimately we don't feel comfortable renting any property managed by Asurent, and they painted the owner as inconsistent and unreliable. They also alleged that they couldn't communicate with the owner because the owner is in Australia. Like the time difference made email impossible. Also when it is 4 pm here, it is 10 am in Australia. So either Asurent is exaggerating or the owner is very difficult to work with - either way, not a good sign. Good luck to anyone looking for a home, but maybe avoid Asurent if you don't want it to be extra stressful.

Negative experience: They were rude saying I was stupid and I don't know what I was talking about

Fantastic experience: Very nice people to work with. I like that everything is online and I can pay rent or place workorders there. They have been very attentive to any questions or concerns. Couple snazzes with the property, but they are quick and responsive. Things just stop working sometimes especially in an older home. Rick is very responsive and gets back to me in a timely manner. Great liason between the owner and I. We make a great team on making sure the house stays in the best shape possible. Thanks!

Fantastic experience: Rick Markel has been great to work with! He got us into a place really quick during the pandemic. Even found us a place that accepted cats, which is rare in this area it seems. He also followed up with a maintenance request that had to be rescheduled due to my work schedule multiple times. Would recommend working with him.

Fantastic experience: Helpful people

Negative experience: Very poor company to work with . My family and I had a horrific time with this company throughout the entirety of our lease , starting with move in . The house was trashed , promises were made that people would come out to clean , never showed and the ones that did never finished the job . There is absolutely no follow through or accountability with this company , including Lisa herself . Absolutely unprofessional . So unprofessional , in fact , that Lisa herself reached out to my husband on his personal Facebook messenger to send him a very hateful comment after seeing his Google review here . This is in fact ironic because that is the fastest turn around time Lisa or her partners ever had in returning a message or comment . On numerous occasions I never heard back about significant issues within the house . On the occasions that I did , it was sometimes up to a week later and many issues again , never had any follow through . On two separate occasions , our air conditioner completely went out during the triple digits in the middle of summer . What I got from Lisa was “According to the state of Oregon , air conditioning is not a habitability issue therefore we don’t have to find other accommodations for yoh while this is getting fixed .” Our lease was due to be done October 1 . While the air conditioner was still not working , we let Lisa know that we would be moving out September 3 and gave her the keys . She had the audacity to still charge us a prorated rent for 2 more weeks after we moved out and she had the keys in her possession . Lisa is an extremely unprofessional businesswoman , her staff is rude , and totally unaccountable . It’s a shame that Ashland and the surrounding areas in the Rogue Valley allow such slumlords to practice business . I will never recommend to anyone in the healthcare community I work with who are often looking for suggestions for housing.

Fantastic experience: The best property Management company in Jackson County .

Fantastic experience: Lisa and the entire team at Assurant go above and beyond the call of duty to ensure their clients obtain the maximum potential for their rental properties. A+ rating!

Fantastic experience: Supremely tough time to find rentals. Asurent seems to consistently come up with great gems. Easy to follow in IG

Negative experience: I am a landlord , I’ve just used this Property-manager 6 months, my experience are they don’t care you, no response for phone calls, messages and emails often. you can not talk with Lisa who is company’s owner. The statements made mistakes many times. My property is massy now, I don’t know how can I do with them.

Fantastic experience: They are great

Negative experience: I have a family that has six people in it and i have been looking for houses for over a year now. my family has been directly impacted by this pandemic and we have been forced to cut our income in half as im sure most people have. that being said, we still have saved enough to move in some where larger than where we are now. because we are currently living in a small, 2 bedroom house with 6 people. 4 of which are kids. anyways, i applied for a location, i triple checked the reasons i would be turned down so i would not waste 45$ on another application fee, and seeing as the property was still listed and not taken off yet, i went ahead and applied. ten minutes go by and i am told sorry, we already gave this place to another applicant. then why is it still up on your website? does this company take pride in stealing 90 measly dollars from two working parents trying to feed their children during times that are already hard enough? it must. This company already knew they had the house occupied and still allowed me and my girl to waste 90 dollars on an application that was going to be denied from the start. That is shady business and that is what a thief does, they steal from people who have nothing. This person and company is despicable and they obviosly care nothing for the people they rent too, or they would not treat people this way in the start of the process. Knowing that the property is already occupied and not taking it down and allowing people to continue to apply and waste their money so you can profit instead of me feeding my kids is as wrong as wrong gets. Horrible company, No morales, only cares about money. dont apply because they already have the place occupied. #THIEVES

Negative experience: Edit - I've reduced my rating due to the response I received. I know the industry and the players, Rick and Lyn did not handle communication well and dragged my family along while keeping the owner in the dark. The owner isn't happy, I'm not happy and this will cost Asurent money at the end of the day. The Pandemic has put everyone into adaptation mode, but refusing to communicate any way but text message and stringing families out as a plan B and Plan C without communicating may be legal but it is unethical and poor business practice. I suggest everyone go work with Expert Properties as they have been much more responsive, informative and professional. I'm giving 3 stars right now because it will either become 1 or 5. I had to reach out to an owner due to mishandling of an application and rental process which was pulled back at the last minute without proper information being relayed to the owner. Luckily, I had contact with the owner and we were able to get on the same page. If Rick and the team at Asurent can make this right, I'll come back and give the appropriate review, but right now I'm very hesitant based on previous infrequent communications. You don't take someones application, offer them a 1 year lease and when they respond "Yes" and make life decisions based on that, tell them days later that you are pulling it back because it is less paperwork for yourself to just let the residing tenants keep the place than getting new tenants.

Fantastic experience: After doing a fair amount of research and asking others in the business, I am so grateful we decided to use Asurent as our property management company. In particular, Rick Markel has been outstanding to work with. He is great communicator, timely, and works diligently to not only take care of our rental, but find us the “right tenants.” It was a bit unnerving to leave the state and have our property left in someone else’s hands, but Rick has put us at ease completely. We appreciate his thorough updates and respect to meet our asks/needs. We have complete confidence in Rick and Asurent, and are beyond satisfied with every aspect of the process, start to finish. Thank you Rick for taking care of our first home.

Fantastic experience: Great customer service thanks again for all your help Rick Markel.

Fantastic experience: Awesome customer service! I highly recommend!

Fantastic experience: Being a landlord can be very stressful, I worked with Rick on one of my rental properties and he took all the stress and work of leasing, managing, and advertising away. He is very knowledgeable about the rental market and can make the process of renting out your property as easy as it can be! They handle everything from screening tenants, to collecting rent etc. I highly recommend Rick at Asurent Property management for all of your rental needs!

Fantastic experience: Awesome experience with Asurent Property Management! The staff is very accommodating and professional. Rick especially has been a big help to us - my family and I recommend Asurent!

Fantastic experience: One of the best property management companies in town!

Fantastic experience: My property manager Rick & the Asurent crew are fabulous. They took care of all of my needs in a quick & professional manner. I refer my friends & family to Rick & I trust Asurent to find me my perfect home in the near future.

Fantastic experience: Lisa Petrini at Asurent Property Management is incredibly professional and informative on all matters of rental properties, both commercial and residential. She is incredibly immersed in current legislative measures impacting landlord and tenant rights and, while she is not an "advisor," I find her a tremendous resource of information that has guided me in a my leasing decision-making. I have recommended her to investment property owners, as well as people I believe to be great tenants. Asurent has performed above and beyond my expectations.

Fantastic experience: We have thoroughly enjoyed our experience as renters using this company. They were responsive and helpful when we were looking to re-locate and continue to have great follow through. Thank you to the whole staff for your great customer service!!

Fantastic experience: Dedicated people who work hard to make sure both property owners and renters have a great experience. I particularly like the way Lisa Petrini keeps landlords abreast of the changes in tenant/landlord law and the quick turnaround time in getting property maintenance issues resolved.

Fantastic experience: From the beginning Rick was a huge help. I found the apartment by chance and was approved within 2 weeks. Was moved not even a month after I submitted my application. When I moved out Rick went in and didn’t cheat me out of anything like most places will. He not only got me my full deposit back but is also getting my check sent out earlier than normal. Great customer service and a great company with one great person.

Fantastic experience: They have been very attentive and helpful. Defintely recomend them!!!

Negative experience: We put in an application on a rental and decided after driving by the rental that we no longer wanted to apply. We called the very next morning and asked for our application to be removed and for the application fee to be refunded. They said they would refund our application fee since our application would not be processed. It’s been over a month and we have yet to receive a refund. We have called several times and haven’t gotten an answer as to why we haven’t received a refund.

Negative experience: We had Asurent as our property management for about two years, It was a terrible experience. My main complaint was communication, you could call, text or email and not get a response. Lisa Petrini (an owner) was the biggest offender of this, and she was completely unapologetic about it . If I could rate them less than a one I would, they were an awful property manager and we are glad to be rid of them!

Fantastic experience: Rick Markle is awesome. He is the face of Asurent for us, which is a great indication that Asurent is a very professional company.

Fantastic experience: Asurent Property Management is a very good company to rent a home from. Very professional. When they say they are going to do something, you can count on it. Rick Markle is an excellent agent to work with. He, himself, is very professional ad a great representative of the company. I highly recommend Rick and Asurent.

Fantastic experience: Asurent Property Management is the best in Southern Oregon. Patrick and Lisa I give them 5 Gold Stars! Thank you for going the extra mile!

Fantastic experience: Lisa’s attention to detail and keen business sense are so very appreciated! She is thorough in working for both the owner and tenant which is rare in this field. Her honesty and genuine caring shines through. I highly recommend her services and company!

Negative experience: Phones are disconnected today when I called (7/19/18). Very unprofessional. Have dealt with them previously and it’s very difficult to get a call back. Not impressed at all.

Negative experience: Do not use them! Terrible communication and extremely dishonest and unprofessional! They owe us $1400. They are refusing to pay us and will not answer the phone or email as back. Her secretary will forward us to her office phone and she will never answer. We've left multiple voicemails. Not one call back! It's clear at this point she is avoiding us because she does not want to pay the money that she owes. We have emailed Lisa over and over again. She responded a few times and now she has blocked our email. Most of their 5 star reviews on here are left by associates and family. Honesty and integrity are huge! If you want that do not choose this property manager.

Negative experience: Had to take them to court and won a judgment due to their very poor and deceptive service. Was not worth my time or the money issued in the judgment, but could not stand for the way they treat people, both property owners and tenants. If you're thinking of using Asurent as your property manager, I'd highly recommend you keep looking. They take advantage of their customers and tenants with substandard tenant screening and awfully deceptive record keeping. Lisa blatantly lied throughout our dealings and Patrick was never in the picture until the court proceedings. After that terrible experience, I’ve changed property managers and haven’t had a single issue. There are plenty of reputable property managers in Southern Oregon, unfortunately Asurent is not among them.

Positive experience: Able to view a property of interest the same day I expressed interest. Yay!

Fantastic experience: Asurent has been a great experience. The standard they hold is noticed in all the hard work they have done. They are always working with us and on top of whatever we need. Rick does a great job communicating with us and the owner. When things need fixed and explained Larry has been the man. By far the best Property Mangement I have dealt with. Keep it up guys.

Fantastic experience: This is a great company to rent from. Rick and Stefanie go above and beyond to be helpful.

Fantastic experience: My experience with Robert, Stefanie and Rick has been nothing less than great. Renters are often not treated well in Oregon because of the housing shortage. I relocated from out of state and they were the only agency that didnt try to take advantage of my distance by charging application fees when they had six others waiiting. They have been respectful, kind and easy to work with. I would highly recommend this company to anyone.

Negative experience: If I could give NO STARS that would be my choice. I called on a property they have listed, after going by and taking a look, and talking to the tenants that will be vacating in 60 days, after being there for 5 years, and not at their choice (probably a blessing in disguise). This place is falling apart at the seams, and according to tenants electricity is 400.00 a month... bringing the total for rent and electric alone to $1695.00 a month !! Let alone water, sewer and trash still needs to be factored in. I called to see if proper repairs were going to be made before renting or if it was being rented as is. The young man who answered the phone said he had not even seen the property. Ok, may I speak to someone with knowledge of this property ? He put me on hold and forgot about me. I called back and he hung up on me. I work customer service so I found this to be extremely rude and unprofessional. I thought, well that says a lot about their mission statement !! "The Very best places, for the Very best people." Really ?? I am floored !! This place I refer to is at 1246 2nd Ave. #21 Gold Hill Oregon. Go take a look for yourself. And on top of that, if you can force a family with 3 kids out right before Christmas and sleep at night....well I have no words for that but heartless !! Maybe Greed !! Or both ?? I'm finding tenants have NO RIGHTS in Oregon. As I am from CA, and even with all the problems there, tenants have rights. Forcing someone to move without "good cause" is a law suit waiting to happen. Oregon needs to make some new tenant laws. What a shame !!

Negative experience: They say that if you submit an application you will be refunded if not chosen. We submitted 2 at $45.00 each for a house. Then called on the next business day and asked to be taken off the list since there was already someone chosen for the house and they were waiting for paperwork to be signed. They said sure no problem and we will refund you the application fees it can take up to 4 business days . That was September 15th. We still have yet to receive our money back. Renters beware, doesn't seem like they hold true to their word. If they by chance refund our money we will update this. But considering that was September 15th and we still haven't receive a penny back, I don't have much faith. They're hard to get a hold of as well.

Negative experience: In twelve months they managed to pay me the correct amount twice. They PUT the worry in management. I am tired of correcting their accounting.

Fantastic experience: Asurent property management can be described in just a few words: Honesty, Integrity, Knowledgeable and Efficient. I know a lot of the rental agencies in the valley and they are by far top notch. If you want it done right, use them and you won't regret it.

Negative experience: My experience with Asurent Property management was far from fabulous, it was actually quite horrible!! Their process of showing homes is concerning, basically if you have a debit card you are given a code and can enter any of their properties. You never actually meet a person. They never answer the phone, they use an answering service that sends them messages, then days after never receiving a response they blame the company for not sending them the messages. They send text messages from out of state phone numbers, those of which will not actually receive phone calls. They blame each other for their mistakes rather than taking responsibility for them. They take application fees knowing full well they won't approve the parties and refuse a refund. It was by far the worst experience I have ever had with a business is the Rogue Valley. Being in the Real Estate Industry for the past 15 years, I was appalled with the way they handled themselves. I would highly recommend taking your investment and money else where. This company is sketchy and should not be allowed to operate.

Fantastic experience: Asurent Property Management Medford has been by my side for many years when we needed them the most. Very great service. Patrick and Lisa were extremely accommodating, and moved us quickly. I highly recommend them look no further one of the best Property Management Medford.

Fantastic experience: Travis is amazing to work with. He goes above & beyond to get things done. Thank you Asurent!

Fantastic experience: Asurent property management is always quick to respond and reliant and consistent on the business end. Would recommend them to anyone.

Fantastic experience: Been looking for a rental in Ashland and Lisa has been helpful every step of the way!

Fantastic experience: The best compliment I can give Lisa is I never hear from her, and never worry about my rental property. A check just 'magically' shows up every month, along with a monthly statement. She is top notch. If I ever do have a question, she always gets back to me promptly and full of information.

Fantastic experience: Bar none the most outgoing property managers we have had manage our properties. I know I can buy properties and these guys take care of everything. I haven't even seen a few of them.

Fantastic experience: Lisa and Patrick from Asurent Property Management are a rare breed. I have mostly gotten to know Lisa. She is a manager that actually cares about her tenants and her owners and has strict standards she abides by. For owners that care about their investment long term and know the value of a manager who keeps your property full and up to snuff, talk to Lisa. She may not be the cheapest, but the way I see it, that's a very good thing. Don't hire a slumlord. Go with Asurent.

Fantastic experience: Lisa has been a great landlord for us. Will always rent from this company if I can.

Fantastic experience: Choosing an apartment is always difficult and I had a number of questions in my mind. Mark answered all my questions very politely and made me visit some awesome apartments. I certainly agreed on an apartment. He was courteous and highly professional. I must recommend him as he solved almost a riddle for me and made me able to choose the best.