Renters Warehouse

Fantastic experience: This post is specific to the assistance provided by Rhino. He listened to my request and escalated where he was able. He also offered alternative options for possible resolution. He was pleasant and efficient.

Fantastic experience: Great customer service provided by Rocelyn. Very helpful and attentive!!

Negative experience: I had a mixed experience with this property management company. The leasing agent was responsive and tried to be helpful throughout the process, which I appreciated. However, my application was ultimately not approved due to employment verification delays, despite the fact that my husband’s income was successfully verified and alone met the qualification requirements. Additionally, my employment was later verified without issue by another property management company using the same documentation. It was frustrating to lose the application fee under these circumstances, especially since qualification was not the issue. I understand policies are in place, but the process felt inconsistent and out of my control. I would recommend that future applicants confirm how employment verification is handled upfront, particularly if starting a new position REPLY I appreciate your response, however the issue still remains unresolved. My application was denied due to a delay in employment verification that was later completed successfully using the same documentation by another company. This confirms that qualification was not the issue, but rather the handling of my application. Given these circumstances, I am formally requesting a refund of the application fee, as the denial was not based on an inability to meet qualifications. Please let me know how you plan to resolve this. If needed, I am prepared to escalate this matter further.

Fantastic experience: Thanks Rocelyn for your help to resolve the issue with one on the property. Greatly appreciate your patience to stay on phone for over an hour till we got to the bottom of the problem. Thank you so much.

Fantastic experience: Mike is extremely knowledgeable and anticipated most of my questions with answers at the ready. The market analysis was both informative, thorough and gave me a good idea of what my next steps need to be.

Fantastic experience: So far my experience with Renters warehouse has been good. Rouselle Silos is specially very helpful in addressing my requests.

Fantastic experience: Today, me and my family decided we should write a review for Fabian Morales and his team at Renter's Warehouse. Why? Because he frequently proves that he and his team are truly amazing, and that they are WAY better at managing and maintaining properties than I ever was, years ago, back when I tried to handle our rentals. It's fun to provide examples since I have plenty of them. In the last two months, Fabian and his team (1) Fully renovated a home I purchased at auction that was in terrible shape. When I went to inspect the repaired version, I could not believe it was the same home, AMAZING renovation! (2) I felt bad for a tenant who had a stove that broke right before Thanksgiving... No need to worry, Fabian and his team somehow managed to deliver and install one well before the holiday. (3) I recently had a retired lady who has her grandchildren living with her lose her heat. I was SO worried about them, but then Fabian gave me proof there was no reason to worry since he somehow got it fixed that morning. (4) Back when I managed these rentals I acquired, they were expensive migraines... Ever since Fabian and his team took over several years ago, they've become profitable investments that are full of happy tenants that frequently thank me. Since tenants thank us all the time nowadays, me and my family figured we better pass a THANK YOU VERY MUCH to you and your team at Renter's Warehouse, Fabian!

Fantastic experience: Rosel was very professional and knowledgeable.

Fantastic experience: Tara is a God send she was very patient answering all my questions, was understanding and she worked with me on a dream home for me and my sons I highly recommend Renters Warehouse

Fantastic experience: Really love working with Tara. She is excellent at follow through and very easy to work with. It’s very easy to have a respectful collaboration with her to rent out home.

Fantastic experience: Tara G. was great to work with and helped us at every step. Very happy with our overall experience.

Fantastic experience: Thanks to Tara, I found a wonderful home that I absolutely love. I highly recommend her to anyone looking for a dedicated and professional agent. Thank you, Tara, for your amazing support!

Fantastic experience: Tara was helpful and responsive! She walked me through the process and validated everything for me. Found a person and followed procedure!

Fantastic experience: I recently had the pleasure of working with Renters Warehouse Charlotte and I couldn't be more satisfied with the experience. From my initial contact with Tara, she demonstrated a high level of professionalism and responsiveness. She was quick to address any questions I had and provided clear, concise information throughout the process. Overall, my experience with Renters Warehouse Charlotte, particularly with Tara, was outstanding. I highly recommend their services to anyone seeking reliable and professional property management assistance in the Charlotte area.

Fantastic experience: Tara Grist! You’re my hero!

Fantastic experience: In Charlotte, I have worked with Tara and Michael through the process of moving and renting a property. Both have been thoughtful, responsive and helpful. I give my highest recommendation if you have the ability to work with either of these two!

Fantastic experience: Working with Robert as a vender is seamless, gets us all the info we need and very responsive is we have needs.

Fantastic experience: Christian and Stephanie have been excellent to work with. One of the best property management companies ever!

Negative experience: Horrible company. Hidden fees, terrible communication, harassment, threats- just terrible. Do not use this company as a tenant or an owner! Horrible people to work with. Save yourself the headache! Our rental unit came with tv mounts attached to the walls and they said it would be OUR responsibility to pay for damage to the wall from a past tenant.. and when we asked for the attachments to use the wall mounts since we didn’t want to remove them (to avoid more fees) they told us they don’t know what we’re talking about. Also- they continue to try to charge us fees that contradict what our lease agreement states. Just don’t use them it’s really not worth it! So many better property management places out there!

Negative experience: As an owner, DON’T! Their payment portal was unreliable, resulting in missed payments from the tenant. The tenant let them know of repairs needed, they never notified me or repaired them, resulting in damage to my home. I gave them written notice of plan to evict due to non payment and told them specifically not to accept small partial payments, they did anyway. They then disappeared when I needed information for collections. I ended up handling everything myself, repairs, collections, and communicating directly with tenants. It created more work. I will try to get my money back, but that’s another long complicated process. STAY AWAY!

Fantastic experience: So far my experience has been great. My agent Michael Crawford got me and my babies in our home. I didn’t know if I would meet my deadline but my agent made sure me and my babies were secure and I’m our home by the end of the day. Thank you for everything and the staff for being efficient so far with my requests. I was soooo nervous and scared that I wouldn’t be able to do it but we did it!!!!!!

Negative experience: I currently rent a home from renters warehouse. Trying to get any maintenance requests fixed are an absolute nightmare and the people that come to the home that are “technicians” are the most unprofessional people I have witnessed. They have no type of uniforms, no badging, and a busted automobile and I’m supposed to be comfortable with letting someone into my home to fix something with absolutely no company information? The maintenance manager is horrid about any updates and I am constantly reaching out to find out what is going on.

Fantastic experience: One of the best companies I've had the pleasure to work with. Juanma is a rockstar over there. Give him a high 5 for me.

Fantastic experience: Mike Bean was excellent to work with. He was super responsive, knowledgable, and friendly. He took care of everything for us!

Fantastic experience: My husband and I live on the east coast but own a condo in AZ that we were hoping to rent so we reached out to Renters Warehouse and were connected with Philip Hamilton. Understanding our needs and the complexity of managing property from across the country, Philip made the process feel seamless by being extremely responsive to calls / email and worked with our schedule. Our property was listed for a few short days before we secured our first tenant. While we are still in the early stages of renting, I would recommend them and use them again in the future.

Negative experience: They sent me an approval email which included my name and the address of the property I was applying for. When I replied for next steps I was told it was a mistake. Communication was consistently poor. Before the false approval was sent I was told the application link would be sent to a co-applicant yet a week later still had not. Then it was revealed that my application had not actually been shown to the owner at all. I cancelled my application and got a refund for the fee. I do not feel that this is a trustworthy company. *update in response to owners reply: …that is not true. No options were suggested and I am the one who asked for a refund and when I did the information for the company that could provide it was not provided until I specifically asked for the number. You continue to prove your untrustworthiness.

Negative experience: Dishonest. Tenants beware... owners this is one company to stay away from

Fantastic experience: I was pleased with the services, the pricing and the overall professionalism of Renters Warehouse. The team assigned to work with us, Ms. Bower and Mr. Crawford, were true partners in every step and I highly recommend them and the firm.

Fantastic experience: Marydell and Felicia B. from the Charlotte RW team did an excellent job with 1. Finding a new tenant in a remarkably quick amount of time(Felicia) and 2. Managing the turnover maintenance effort with the 3rd party vendor(Marydell). Their responsiveness, professionalism and helpfulness was much appreciated since I live out of the state and often have challenges coordinating efforts with vendors and tenants. I'm very happy with the results.

Fantastic experience: My RW contact person is Felicia Brower. She is an effective communicator and was extremely helpful in getting our property ready and finding qualified renters.

Negative experience: Update since response from Renter's Warehouse: Your response below is total lies, hoping some readers will give you some credit and accept your dishonesty as reality. Nope! You NEVER inspected the house either before move-in or after, certainly did not address issues internally or even respond to my daughter and my numerous inquiries, requests, etc. The house continues to be cited for additional code violations making it uninhabitable and owners will begin receiving fines when it is not fixed - $350 day one, $100 daily thereafter until in full compliance. Certainly the owners are equally culpable with you all as slumlords. Where is the rating for zero stars? Horrible organization. Jon Ortner with corporate, family member of Kevin Ortner, President/CEO; Dani Bucholtz, Charlotte Sales Director and Felicia Brower, Charlotte Real Estate Advisor, along with the landlords they represent are slum lords. Our daughter and two of her roommates had few options to rent near Wake Forest University during the pandemic when kids needed to move off campus. They contacted RW about two properties for weeks. Both properties were well located near the University but in horrible condition including signs in front of one for violations from the city. RW reps were very slow to respond if they did at all. Weeks passed. Houses on/off market. Then RW suddenly rented the house my daughter wanted to someone else. She looked at the other house, which falsely advertised the number of bedrooms, needed LOTS of work and was way overpriced. But college kids needed a place. So they ultimately rented this house. Both RW and ownership group are absentee and it's obvious that neither came to inspect or maintain the house. They hired a cleaning crew that my daughter observed was there and told Felicia, to her surprise. Felicia was asking our daughter to be the local arms and legs for notifying who was at the house prior to rental, dealing with lockbox, etc. Once lease was signed, RW wouldn't give them keys without the kids overnighting bank checks - contrary to the lease. The kids folded. They got access to one set of keys to SOME of the doors from the lockbox so had to make copies for all roommates while lease clearly stated each tenant would be provided a set of keys. Nobody from RW even showed up for >6 weeks to remove the lockbox despite repeated "promises"! I digress. Kids started living there expecting RW and ownership to come do obvious maintenance and repairs that they hadn't bothered to check out themselves but the kids would give them a list. They found roaches, ants, spiders, hornets nests, 2 eyes staring back at them behind the vent, holes in interior walls and wide open exterior crawlspace to any animal interested back in this weed infested/overgrown/garbage strewn lot, maggots in garbage can, gutters missing and broken and full of weeds, cracked windows, electrical and wiring issues, plumbing issues, fire safety issues, no smoke detectors in bedrooms with windows that do not open, etc. Numerous code issues that could be fixed but they wouldn't. Jon Ortner signed the lease on behalf of RW and is unresponsive. Felicia and Dani are unresponsive to issues with the house but claim the kids rented the house "as is" which does not agree with the lease language, prior discussions and written exchanges nor with municipal or state laws. The kids need a place to live for school but cannot even stay there until extermination is performed and repairs are made, which they are forced to hire and handle themselves because RW and landlords are unresponsive. Word is that prior WFU student tenants moved out early due to vermin infestation and other issues with the house. No surprise.We are filing complaints with BBB, writing reviews and spreading the word among other steps. It's been a months now yet RW and owners have said they are going to fix some items but have done zero. The city has now inspected the premises and has found numerous violations including a number of violations making the premises "unfit." Photos of letter are shown.

Negative experience: **Update in response to Renters Warehouse reply riddled with lies. Renters Warehouse is aware they have not begun to address the issues with the property and their violations of my lease. Their reply below contains many lies and was only written in an attempt to save their public image. I am now two months into a lease on a property the city considers uninhabitable which Renters Warehouse has not inspected, refuses to repair, and for which they continue to illegally demand rent. Unacceptable business practices. Spend more time doing your job and less time writing lies in response to honest reviews. ** Renter’s Warehouse is a horrible organization. They do everything possible to abuse and harass their tenants in order to avoid doing their jobs. They have rented multiple properties in Winston Salem to students for several years that have dozens of code violations. Dani Bucholtz and Felicia Brower, employees of the Charlotte office, refused to address the issues when notified and claimed it was not their responsibility to fix since the house had been rented in “as-is” condition. They know that is not the case, code violations evident before move-in are ALWAYS the landlord’s responsibility, but hoped to bully me into accepting the horrid conditions. Code violations include front doors that do not lock or close properly, 25 windows that do not open or lock properly and are not weather tight, missing weather stripping and insulation, broken glass and trash throughout the yard, roach and rat infestations, no working heat and faulty AC, and more. They have stalled in repairing the property for over a month and a half while continuing to demand rent, an action that is considered unfair and deceptive business practice. Among other issues, without working heat or insulation, the temperature in the house dropped nearly 10 degrees overnight and remained frigidly cold for over a week. Renter’s Warehouse claimed it was not “cold enough” to warrant promptly addressing the issue. They have no property managers in the Charlotte office so their headquarters abuse their tenants as de facto property managers in order to avoid investing in the work themselves. I had limited options for renting due to the pandemic and sincerely regret renting with Renter’s Warehouse. They have done nothing but abuse me as a student renter and have left me without options and without habitable living conditions. Avoid this company and their employees at ALL costs.

Fantastic experience: Mark was thorough and attentive to our requests! Thank you!

Fantastic experience: Diane provides great service, responsive, and quick. Always on time, found me tenants in less than a week, very professional, knows the Charlotte market very well, and all the paperwork is automated. Fees are very reasonable, and turned the one year proposed lease into two years! Make recommendations on improvements in my house to make it more appealing to tenants. Always will recommend Diane and her company! I recently sold my house in less than a week with Diane's assistance. All the details were completed, well done, timely and professional. She provided a great attorney for the closing and her communications were frequent with updates. I highly recommend her as a real estate agent as well.

Negative experience: Renters Warehouse is possibly THE WORST company I have ever experienced. Customer service is a completely foreign term to Diane and the entire office. This is not a housing rental company this is a TENANT HARRASMENT company! They made me take down my review while threatening to not give me my security deposit back unless I took it down! Meanwhile they charged me for cleaning and furniture removal when the house was spotless when we left and they didn't even remove any furniture! Stay away if you can. Save yourself from the CONSISTENT HEADACHES! RENTERS BEWARE!

Fantastic experience: Brandy Bell and Dani were beyond amazing during a transaction that was full of unexpected surprises and issues on the other side but they were patient and advocated for us. Today we closed on our home! Thanks to them for standing up for us when we didn’t even know we needed it! ❤️

Fantastic experience: Brandy Nicole Bell is Awesome. She is very professional at what she does and will not stop until you are satisfied.

Fantastic experience: Brandie Russell from Renters Warehouse made our rental search and selection process seamless and pain-free. She responded to every communication within an hour or two and sometimes within minutes! It makes a house that you don't own feel that much more like home when the move-in is as easy as she made it. We are now happily settled in our new home. The paperwork could not have been any more simple or straightforward. We were a little nervous about the "big box" feel to renting from what seemed to be a corporation, but that fear has turned out to be unfounded. As a military family, we've had all types of landlords and Renter's Warehouse has been the most responsive and clear cut experience for us to date. Would highly recommend!

Fantastic experience: I worked with Diane Schnabel in finding a rental home in the Charlotte area. My family and I moved to CLT from Texas in June 2019. Diane was a pleasure to work with - she was very responsive and helped me work through the contractual issues with the property that we wound up renting. I would recommend her to anyone moving to CLT and needing a real estate agent.

Fantastic experience: Diane was very persistent and always looking for the best tenant that will take good care of the house, not just finding any warm body to take a lease. She is flexible in her hours and very detail oriented. We are very happy that she handled our rental.

Fantastic experience: I wanted to highlight the outstanding level of service I have been receiving from Diane Schnabel. I look forward to her servicing my rental needs in the future. Thank you Diane for going above and beyond for me.

Fantastic experience: Brandy has been wonderful at communicating to me what is going on with my properties. She allows me to make the decisions then enforces them with no questions asked. When Renters Warehouse took over our portfolio we had 3 units that the old management company had allowed to become over 45 days past due on rent. Within 2 weeks, of becoming a Renter’s Warehouse client, everyone was caught up on rent and we gave out rent increases in place that matched the market!

Fantastic experience: Renters Warehouse was the solution we needed when transitioning from state to state. The director that assisted us, went above and beyond what we needed. Thank you!

Fantastic experience: I have worked with Dani for a long time trying to find a home. Not only was she incredibly patient, but she kept up with me on a daily basis sending me properties. I would not be in the home I am today if it was not for her! She knows everything there is to know about this so if you need a home or property, please contact her! She is amazing and will find exactly what you are looking for!

Negative experience: I don’t recommend to no one to work with them One of the worst company and customer service that I ever handled with

Negative experience: So so so bad costumer service... We pay them every month our refrigerator are gone not working we call them 7 days in a row they put us in hold for more than 3h they say someone will call you, no one calls us no one help no one there care about us. We call and call and call and no one help us. DONT USE THIS COMPANY AT ALL DONT RENT FROM THEM DONT PUT YOUR HOUSE IN THEIR HAND. SHAME ON YOU JUST SHAME ON YOU. WE NEED TO BUY A NEW REFRIGERATOR ON OUR EXPENSE. WE NEED TO BUY SOMETHING THATS IS MANDATORY IN EVERY HOUSE AND UNDER THE CONTRACT......

Negative experience: This is the worse company to rent a house Diana never answer the phone bad customer service. They over charge me for the moved . They don’t do Maintenance...

Negative experience: We were extremely disappointed with our experience at Renters Warehouse, specifically our interaction with Diane. We requested her services to assist in finding a tenant for our rental property. Even in the beginning, Diane seemed unenthusiastic about working with us. Against better judgment, we decided to move forward in order to avoid the time consuming process of showing the property to potential renters. This was a mistake. Throughout the process, we rarely received any updates or feedback regarding renter inquiries. Diane claimed that she only received 2 inquiries within a months timeframe. This was unlikely given that it was a premium townhouse located in the Charlotte Ballantine area. It was clear that she was likely missing messages as all of her phone calls were sent directly to voice mail. We were “suddenly” notified of 2 potential renters, only after we sent a complaint email threatening to cancel our contact. Even then, Diane urged us to quickly move forward to accept a tenant without completing the normal background check, which is specifically why we retained her services in the first place. We canceled the contract soon after. Very bad service.

Negative experience: The office is very unprofessional they will add late notices to your monthly rent bill even when rent is paid on time . I have to constantly reach out to them to let them know that my rent was paid on time and I have a receipt every single month they don’t care about the tenants. please do not rent with them !

Negative experience: Diane, was very demeaning, rude, and disrespectful! borderline racist

Positive experience: Diane was delightful to work with!

Positive experience: Diane was very professional. I had a good experience working with her. I would recommend her to anyone.

Fantastic experience: Diane has been a great help through the process of renting my house. It's a great house and she made sure I was able to get in it with out a huge headache. She's great!!

Fantastic experience: If you want your place rented and not only rented but by the perfect tenant you have to call Diane. Diane found us the perfect tenant, at the asking price, and in a short amount of time!

Fantastic experience: Lynn Setzer was very nice and easy to talk to. She answered all our questions thoroughly and she always returns calls promptly. She is the type of business person I appreciate. I will recommend Lynn Setzer and Renters Warehouse to anyone needing rental services.

Fantastic experience: Lyn Setzer was great to deal with & helped us quickly navigate a move that came on in a hurry. Always responsive & has attended to every request. Thanks!!

Fantastic experience: They were very responsive, answered all my questions, and were always there for me. I highly recommend using them for both listing a rental property as well as managing it.