Waves Association Management

Positive experience: I had not been impressed with Waves when we first had communications with them. They have continued to improve and I don’t get as frustrated 😃

Fantastic experience: Always a good experience with any of the Waves staff. Very responsive to any requests. Looking out for the best interest of the condo owners.

Negative experience: If there was a zero, I would have selected this. I offered to help my 94-yr old stepfather get confirmation of what his monthly and (any annual dues) were at Live Oak Village (single family subdivision) and what each of these cover. The Waves representative for this neighborhood REFUSED to give that information out. Told me I needed to get that information from the owner. I've been selling real estate here for 21 years and have NEVER encountered a property management company that refused to give any information out about general dues for a neighborhood. Why such a secret?? If I were working with a buyer of a property in this neighborhood it would be a standard part of due-diligence to contact the property manager to confirm dues. This person told me I could only get dues information from the owner of the property.

Negative experience: Our experience with this property management company was extremely disappointing and put a damper on what should have been a relaxing beach vacation. When we arrived, we had a small enclosed trailer with us. There was plenty of available parking, yet we were told we had until midnight on the night we checked in to move the trailer or it would be towed. There was no attempt to work with us or offer any reasonable accommodation. To make matters worse, we were given parking passes by the company we rented through, and they had written our information on the passes with a regular pen. The property management company then placed a notice on our vehicle stating that the information had to be rewritten in Sharpie immediately or our vehicle would be booted or towed. We were simply using the parking passes exactly as they had been provided to us. The way this was handled felt overly aggressive and unwelcoming, especially for visitors from out of town. Rather than focusing on hospitality, it seemed like they were looking for reasons to threaten towing and booting vehicles. We understand that parking rules are important, but there is a huge difference between enforcing policies and treating guests with basic courtesy and common sense. Based on our experience, I would not recommend staying at any property managed by this company

Negative experience: Horrible company that harasses neighbors at midnight, rude staff that drive around not identifying themselves looking creepy around our nice neighborhoods scaring our children.

Fantastic experience: I’ve had a great experience with Waves Association Management. Everyone is very nice, attentive, and easy to communicate with. I appreciate working with their team.

Negative experience: Only can give 1 star... they do not respond to calls or check messages when showing interest in their properties on other sites. Made me go through hoops to get a broker just to VIEW a rental. Then placed an appointment with my broker to be told day of by my broker that she canceled the appointment as it is already rented. But on every site the house is still posted as available. Even on the property management companies site. Worthless

Negative experience: They’re lucky I had to give them 1 star. Unprofessional organization that doesn’t even have the most basic understanding of the rules and restrictions that they’re paid to enforce. I feel bad for anyone buying in one of their properties

Negative experience: Waves association management has not done anything to improve Plantation Park in any way since they were hired by our POA. They refuse to enforce any and all bylaws and are consciously neglecting all the issues brought to their attention over the past two years. They can’t even hire a landscaping company to tend to keeping the entrances and the “kids park” area free of overgrowth. The last landscape crew was here in the fall of 2024. One of the board members who ironically has positively reviewed this company, mows and trims the neighbors yards around her place for no reason other than to maintain the image of her Airbnb property. Our board members are spending all of our money paid in dues to this management company that continues to neglect even the smallest issues. Solar lights stolen/damaged or missing at the entrances for months. The light at the Pompano entrance hangs by its cord, useless to anyone. I was told by Brit Oakes at WAM that there is “no way” to enforce the bylaw stating that all owners are responsible for and required to keep homeowners insurance current. There actually is a way to do that according to the bylaws but for whatever reason they refuse to enforce that bylaw or any other one. There are potholes on Pompano Drive that no one has even bothered to toss rocks into, let alone attempt an actual fix to the problem. The trash and junk in people’s yards is piling up. People aren’t keeping up with their own lawns. Unregistered, incapacitated vehicles are rotting in driveways. For literal years in some cases. If this company continues to ignore or allow these violations then how are we expected to speak highly of them? The bylaws must be enforced for everyone or no one. It truly is that simple. Consequences create change but neglect encourages stagnation and that’s what is happening here. If anyone complains or pushes back we are patronized and being gaslit by responses daring to state in part that “Plantation Park has never looked better” That could not be further from the truth. When our self appointed POA president hired this company to do the job of maintaining this property in accordance with the bylaws but they refuse to do so are they not also completely culpable in the sheer neglect of this property? Do they have no legal responsibility to help us keep our property values from falling? I’d imagine that they would never get away with neglecting the condominiums and/or other properties they are managing. Don’t take my word for it. Just have a drive through here and decide for yourself if you think this property is being managed properly.

Negative experience: I am not a homeowner who contracts out to the Waves Association. I did stay at property that they manage. The pool, in which several beach homes share, is managed by the Waves Association as advertised on the sign. The pool was disgusting. The water was NOT EVEN CLOSE to clear. It had algae in it. I’m not sure it was maintained once in the week we were there. There was a ton of dead bugs and debris floating it in. I would be livid if I was a homeowner there and paid for their services.

Negative experience: Rude, incompetent staff

Negative experience: Several employees failed to respond to multiple contacts over several hours after saying they would. Poor customer service and management company

Positive experience: I am giving a 4star to Waves as a whole, but want to give Bet 5 stars. He is always responsive when I call, text or email; He is always smiling and is really pleasant to work with. I personally think he is overloaded w work, but always finds the time to help me and our community.

Fantastic experience: Bet Fonua is nothing short of excellent. We could not ask for more or have better property managers. We’ve also dealt with Corey extensively and couldn’t be more pleased! Highly recommend!!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I can't say enough good things about Waves Association Management! Since they took over the HOA management at Majestic Manor in 2023, they have truly transformed our community for the better. When they stepped in, our neighborhood was on the brink of chaos, with tensions running high among residents. Fast forward to now, and the drama has nearly vanished! Waves handles difficult situations with such professionalism and grace, often resolving issues behind the scenes without fanning the flames of conflict. Their approach has significantly reduced the noise in our community, allowing us to enjoy our homes in peace. What really sets Waves apart is their clear and consistent communication. They diligently follow state laws and HOA regulations, ensuring that everyone is treated fairly and equitably. It’s refreshing to see a management team that prioritizes transparency and community well-being over taking sides. Moreover, they go above and beyond what our contract requires without asking for additional funds. Their commitment to making our neighborhood better is evident in everything they do. Whether through emails, phone calls, or in-person interactions, the Waves team is always friendly and approachable. I highly recommend Waves Association Management to any community looking for an effective, professional, and genuinely caring management team. They have not only stabilized our community but have also fostered a positive environment where residents can thrive!

Negative experience: Waves send out very little information except when there is a storm coming or when their office is closed. If you ask them anything that make them look bad they are rude with their response. They smile when they take our money !! This is majestic manor (madness) off Hickory. Nothing has been done to upgrade this property in 3 years. The subdivision is only around 4 years old. It looks awful!!

Fantastic experience: Hillary is the best!

Fantastic experience: Jessica and her team at Waves property management saved my subdivision from the brink of financial collapse. My subdivision was a dumpster fire of mismanagement prior to Waves taking over. Our POA President quit after the 2022 annual meeting. Our former secretary was accused of stealing funds. Our books were a mess and our financials were way in the negative. Jessica and her team established order. They had to start from scratch with us. Now, we have a portal for online communication. We have online payment. We have Rules and Regulations. We have a map. We have a list of owners with contact information. We have a way of issuing violations and collecting those funds. We have a board. I have no doubt that some owners in my subdivision have caused stress to the Waves team because you can't make everyone happy. But, Jessica and her team have served us with a grace and professionalism I myself can only hope to muster in my professional career. Most importantly, in one years time, they balanced the budget. I highly recommend them. 5 stars

Fantastic experience: The web site was easy

Fantastic experience: They do a great job are very personable doing our buildings HOA. You could not ask for a better care or treatment. Thank you, Jessica.

Negative experience: Wow isn’t it funny board members who won’t communicate with owners can now have a voice to give you a review. Read the November 11 meeting minutes and it explicitly said to not contact board members but contact our representative at WAVES. We can’t speak to our board so they’re the only recourse to speak to you. They’re always quick to tell you they work for the board only. Very rude in any response if any response at all. I can’t imagine any worse management.

Fantastic experience: We stayed at Island Tower and Waves was very helpful. We had a few lights out, needed an extra car pass, and a few other issues and they were quick and helpful.

Fantastic experience: Jessica and Hugh are wonderful to work with. They have both been in the industry for a while and know what they are doing! If you want things done right, choose Waves.

Fantastic experience: Lori is doing an excellent job.

Fantastic experience: I wanted to thank Waves Association Management for a great experience! Everyone we've worked with from Waves including Jessica, Lori, Bet, Hilary, and many others are always so courteous and responsive! It brings real peace of mind to have an association management company that not only offers professionalism and attention to detail, but truly understands the needs of property owners. Thank you, Waves!

Fantastic experience: Hillary has done a good job for our HOA here at Bay John One. She responses quickly and we have been able to depend on her for assistance.

Fantastic experience: Lori is doing a fantastic job!

Fantastic experience: Waves Association Management is what's right about the Alabama Gulf Coast! A client-focused advocate for their entire management portfolio - they work tirelessly to ensure the investment by all stakeholders, large or small, is maintained and grown by advocating for what's best at each property. Their goal is a thriving and vibrant Gulf Coast for property owners and visitors alike!

Fantastic experience: Waves is a great management company. Lori Simmons’s is a great representative and understands the process. 5 stars for Lori.

Fantastic experience: Extremely friendly and helpful staff. Went above and beyond to meet our needs. I highly recommend and appreciate their professionalism!

Fantastic experience: Hilary and team do a great job!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️Great management company to work with. Highly recommended! Lori is highly motivated and gets the job done without hesitation! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Lori's is a great property manager.

Negative experience: If I could give less than one star I would. Waves association manages Grand Caribbean in Orange Beach. We were told we had to buy a boat parking pass for the Grand Caribbean through them. I had time to mail them a check with completed boat form and receive the boat pass back in the mail before our week long trip with a family of 5 for them to call me 3 days into our trip at Orange beach and tell me it was issued by mistake and our boat would be towed. THREE DAYS we have been here!!! When talking with the owner of Waves Management she preceeded to tell me that she did not have to refund our money but would since it was their mistake but made sure I knew she didn't have to. Would not help us find another place for our boat nor would she cover the cost of it being stored somewhere else. It's not exactly easy to find boat storage after you are already on your vacation then have to tow it around with 3 kids in all this traffic!! I hope it comes back on them 10 fold! An added note Vacasa who booked our vacation did contact waves association about us leaving our boat which is how I got in contact with them. When I talked to an associate at waves management when making arrangements for our boat she stated they were understaffed. Maybe that's why such a horrible mistake was made.

Fantastic experience: As a business professional in the south Baldwin County market. It's been an absolute pleasure to have met Jessica Svenson, and her phenomenal Teammates. Each and every opportunity, I've had, has been extremely professional, transparent, honest, and ultimately to achieve 1 common goal. Thats to make sure they give their managed properties and owners of, the absolute best!!

Fantastic experience: What a great association management company. It is so refreshing to see a company that understands this area and our needs as property owners on the Alabama Gulf Coast. The managers are knowledgeable and also accessible. Lori is always available when I have a question or need assistance. I highly recommend Waves Association Management!

Fantastic experience: It’s always a pleasure to deal with Lori ! Thank you for all you do !

Fantastic experience: Lori and Waves has been very helpful in getting a management team established in our community. Her knowledge and expertise of how things should go has made my job as HOA president much easier!

Fantastic experience: Best management company in lower Alabama!!

Fantastic experience: Great and efficient manager!! always smiling!

Fantastic experience: Lori Simmons with Waves is awesome as?well as their entire staff what incredible people to work with.

Fantastic experience: Excellent Management Company to work with. Excellent Staff which are very professional and provides prompt service to their customers. I would highly recommend them. When l was HOA President at Oyster Bay Village, Lorie did excellent work for the Board.

Fantastic experience: Hilary is fantastic, very responsive and cares about doing a good job.

Fantastic experience: Our Association hired Waves almost three years ago. I have nothing but good thing to say about them. Lori was our representative and she went above and beyond the call of duty to make sure EVERYTHING was done in a timely and appropriate manner!!! I HIGHLY recommend them!

Fantastic experience: Jessica and the entire Waves team are top notch! They took over management of our complex last year and the transition couldn't have been any smoother. Everyone at on staff is true professionals and they are the best in the area. If you are considering making a switch to new company, I would recommend Waves over and over again. We love that they are not involved with rentals and are 100% focused on association management. Night and day difference from the previous company we had. Thank you Angela and Cindy for all of your hard work with our Association.

Negative experience: This company now manages our complex in Gulf Shores. Our contact there is unfortunately very unprofessional, telling me how "you should feel lucky" after I inquired why over a year later, we are still under construction after Hurricane Sally. Bookkeeping is unreliable. I'm not one to leave negative reviews, but the unprofessionalism of this company needs to be addressed by the owners!