Matthew Yancey Insurance & Real Estate, Inc.

Fantastic experience: Matthew Yancey Insurance & Real Estate, Inc. provided an outstanding experience from start to finish. The team was professional, knowledgeable, and always willing to answer questions. They made the entire process smooth and stress-free while keeping me informed every step of the way. Their dedication to excellent customer service and attention to detail truly stand out. Highly recommended for anyone looking for reliable insurance and real estate services!

Fantastic experience: I’ve rented from Matthew for around 2 ish years now, and he has been nothing but kind, fair, and professional the entire time. Any repairs or maintenance issues have always been handled quickly, and the pricing has remained fair even in this crazy economy. Also, shoutout to the amazing maintenance guys we’ve had while living here. They’ve always been great! Overall, it’s been a 10/10 experience. If you’re considering renting from this company, I highly recommend it. Truly can’t say enough good things!

Fantastic experience: Best landlord I’ve ever had.

Fantastic experience: Matt is absolutely amazing I wouldn't go through another company he's always been very helpful never a time I've had an issue that he couldn't fix I see a few negative reviews on here and I just want to let everyone know I've rented from Matt since 2015 and never had any such issues he's always been willing to work with anyone having issues as long as u communicate with him as for deposits I received my deposit back with no problem I think the issue with that is people are just bad renters and slummy people clean the homes leave em the way u rented them and u won't have a problem getting your deposit back.... I would highly recommend him to anyone in the area over any other real estate business.....

Negative experience: We moved out June 16, 2025 and I deep cleaned the house for 2 days and my husband mowed and cleaned up the front yard and took the fridge and baby gate out. Our backyard was flood but we weren't even able to go back there because of snakes! So some wood and patio furniture was left back there. We have had issues with the receptionist when I told him we were planning on moving 3 weeks before we actually found a new house and he told us "you either pay rent in 3 days or get out" (we didn't say we weren't paying rent we were just letting them know we might be moving soon) then when we found a house the next month I called and the receptionist once again would not let me talk to Matthew Yancey said that we weren't getting the deposit back because we didn't give written statement that we were leaving so I wrote one and let them know June 12th we would be out of the house by the 30th. We ended up moving faster then we thought so I let them know on the 21st we were out of the house so they could go ahead and do what they needed. Fast forward to yesterday and I realized it's been 30 days and I haven't heard anything so I check our renters portal to see what was going on and found out it was wiped clean. We had $10 credit where we over paid on rent the month before and it was gone. So I called thinking they sent a check with the deposit and our rent credit. The receptionist once again wouldn't let me talk to the landlord so I said I would call them back tomorrow. Called backed and was met with instant rudeness from the receptionist and told I couldn't talk with Yancey I tried to be calm and I will admit I said things I shouldnt and for that I'm sorry but he just always treats me like crap and I had enough. Anyway the landlord ended up calling me back a few minutes later and said I wasn't getting my deposit back. Matthew Yancey said paint alone was $700. Then said trash removal was $300 and repairs was $300. I never had an issue with him until we moved. He is claiming we trashed the house and he had to haul trash from every room and that we trashed the house before we left. The only trash left was some wood and patio chairs in the backyard because it was so flooded and snake infested we couldn't get back there. The front yard was cleaned and mowed. I spent 2 days deep cleaning the house (and I clean rent houses for money so I know how they are supposed to look before new tenants move in) I understand not getting a full deposit back but we even had money left in our renters account from us overpaying. We lived there for 3 years so I get needing paint but $700 to paint? Then when I started to get upset he said he was going to take me to collections since the damage and paint was more then our deposit!

Fantastic experience: I was very happy with how everything turned out. At first we got denied cause our back ground check. But then our landlord gave us a good reference so they went ahead and gave us a chance so I'm very thankful for that.

Fantastic experience: So far so good.. I applied to one of Matthew’s properties a few months back and due to my current landlord being a pain in the butt to deal with, she refused to answer or return their calls to give a reference. Fast forward to today, we’re pretty much desperate to get out of our apartment complex and into a house. I called Matthew’s office and explained the situation I’m in with my current landlord and how she doesn’t answer the phone (hence why we want to move because she doesn’t answer to fix anything that’s gone wrong) anyway, Matthew and his partner Alonzo were great and very understanding. They didn’t make me pay any application fee’s and used the last one and let me update some information. Upon looking into the situation and finally getting through to our current landlord after finding other ways to get ahold of her, they approved us for a very cute house that is priced way lower than the average 3 bedroom house on the market right now. Because of Matthew and Alonzo, my son gets to have a backyard to play in, I can host the family holidays, I won’t need to worry about my landlord not answering me when something goes wrong and my family will have some peace in a safe neighborhood. Matthew Yancey was our blessing in disguise as a landlord!

Fantastic experience: Wonderful people to do business, and rent from!! Never had one issue the whole time I've rented! Thank you so much!

Fantastic experience: I have been renting from Matthew for almost 3 years now. They have been patient with me and have also been very very quick with getting maintenance to fix things! The office has always communicated effectively and are always friendly any time I come in and have questions. I hate that we have to leave this month due to the army. But this is office has by far been absolutely amazing!

Negative experience: Not a terrible land lord to deal with but HE WILL TAKE YOUR DEPOSIT! Other people complain about the same thing and we cleaned our place as well and it’s the same story with him. “Deep clean this deep clean that and holes on the wall” when we moved in there was already holes. Broken blinds as well and scuffs on paint and worn out doors. The secretary also is a terrible employee. He doesn’t treat the renters right and that’s pretty sad considering we’re the ones that pay his salary. He just tells you to go to court about instead of being a real man and doing what’s right. So just know that your deposit isn’t a deposit. It’s a donation to Matthew Yancey.

Negative experience: My fiancé and I recently moved out of one of Matthew Yancey's rental properties, and unfortunately, we had a disappointing experience with our security deposit. Despite spending days cleaning meticulously—sweeping, mopping, and even replacing blinds—we were surprised to learn that the management company deemed it necessary to deduct the entire $600 deposit for a "deep clean." We had anticipated a deduction for not cleaning the fridge, but this felt excessive. This heavy-handed approach feels exploitative, especially towards young couples like us who trusted in fair treatment. We hoped for better from a management company that purports to prioritize tenant satisfaction. Their promise to "maintain constant communication with our clients, ensuring they are fully informed throughout the entire buying or selling process," feels empty, given that we were only notified about the withholding of our deposit after we inquired. The lack of proactive communication from their end added to our disappointment. We took precautions by documenting the apartment's condition with a video before leaving, and even had my particularly picky mother inspect it. When we requested pictures of the alleged "damage," none were provided, which only compounded our frustration and sense of unfair treatment. As recent graduates starting our careers, this deduction hit us hard and was a big set back. It's disappointing to feel taken advantage of in this way, especially when we made every effort to leave the apartment in good shape. We hope this feedback encourages better transparency and fairness in their deposit handling processes. Future tenants deserve clarity and respect in their dealings with property management, especially during what should be a smooth transition out of a rental property.

Fantastic experience: I rented from them for 6 months back in 2022 and they have been the best so far!! Wonderful people to work with! Anytime something broke they were there quickly to repair it.

Fantastic experience: Best place I’ve ever rented from! Very professional and they always make sure repairs are made in a timely manner. Absolutely in love with my rental, properties are clean and nice.

Fantastic experience: Mathew is the best realtor I have dealt with we rent from him he is awsome

Fantastic experience: Matthew Yancey is an honest, friendly, and easy-to-work-with individual. I highly recommend him as your next realtor. His professionalism and expertise in the field are truly remarkable. With Matthew by your side, you can expect nothing short of an exceptional real estate experience. His dedication to his clients is unparalleled, ensuring that your needs and desires are met with utmost care and attention. Trust me when I say that Matthew Yancey is the realtor you've been searching for. Prepare to be amazed as he guides you through the thrilling journey of buying or selling your home.

Fantastic experience: I haven't rented for a couple years but when I did everyone was so sweet!! They were really helpful and were fast to fix any problems we had.

Fantastic experience: So, my wife and I moved into one of Matthews rental properties back in December. We did have a bit of an issue with some maintenance stuff that got resolved fairly quickly. The biggest thing that I want to commend them on is that our A/C unit went out. We put in a maintenance request through the portal and even though it was a Sunday, we had a technician come out and repair it within a few hours. So far so good with this company and property manager.

Fantastic experience: Was very nice in the office.

Fantastic experience: Great staff. Mr. Yancey is friendly.

Fantastic experience: The people their were very nice and straight forward, love that the place is smokeless in our rental. They made our experience very easy and we loved Sue and Matthew. Thank you again for getting us a place where are kids have the space they need.

Negative experience: Terrible person. Very rude and lies about different things. Very very unprofessional guy and business.

Negative experience: Very very unprofessional! He will probably come on here to the comments to sling lies and make me look bad like he's tried to do to other people's reviews on here but plain and simple slumlord. He doesn't address real Tennant issues and complete lies about getting his complex paint stripped so there is assigned parking. The parking to the building is outrageous and other tenants will park and block you in. Upon calling him, taking pictures/videos as evidence he does nothing and lets problems arise between tenants. He is an outright liar and will not care or do anything to help you all he wants is money. Upon leaving I left left over 500 worth of stuff there and could not get to the apartment to attain my property because I was admitted to the hospital and he ignored calls and mesages for me to attempt to get them.

Fantastic experience: My AC went out over the weekend. I put in a service order and it was taken care of Monday! They were very quick trying to help even messaged on Sunday.

Fantastic experience: VERY quick process. Heard back from Sue in a timely manner! Sue and Matthew are very nice and answered all of our questions. Would 10/10 recommend.

Negative experience: I would not recommend this place they act like they wanna help and don't just signed a lease on Friday over the weekend mom took turn for worse so I decided to move in and take care of her told them that on Monday never touched the rental all weekend never moved in and they said I broke lease agreement and kept everything and I never stepped one foot in the door unprofessional at its finest would recommend another company by far

Negative experience: If I could give this man no stars I would!! He is a complete and absolute slumlord!!!! He doesn't answer any calls or texts or fix any problems. He does not assign property parking and the parking is a huge issue as the parking could block other tenants and cause issues. He also lets other tenants block others in because of parking and doesn't even answer the police to help intervene. He does not address any issues or problems with other tenants leading to bigger problems as they arrise. He does not care about his renters not one bit.

Fantastic experience: Great people! Extremely friendly!

Positive experience: Friendly staff. Decent prices

Positive experience: My experience was great, they are very friendly, respectful. They made us feel like family. I would highly recommend them.

Positive experience: Called prior to get information for a house that I was interested in and the lady on the phone told me that all of the information is on their website and that I would need to apply on there as well. Entered two separate applications since there was going to be two adults living in the home and paid two application fees on July 19th. Waited a couple of days for a response and after hearing nothing from them and the property being listed as off market now on realtor.com, I called them to see what was going on. The lady who answered informed me that the house had a deposit put down the day prior to me applying. I asked her if I would be refunded my application fee because I basically wasted my time and money by applying for a house that was already taken. She said the they do not refund the application fees because it is used to run a background check. If the house was already called for I don’t see how they viewed or ran the background check on my two applications. I feel that the listing should have been taking down as soon as someone else put down a deposit, I shouldn’t have been able to enter and pay for a application of a house that had been spoken for, they should have told me the first time that I called that the house was no longer available, I should have at least gotten a courtesy call after applying ,and that I should be refunded. What a waste of my time and my money. Really doubt that I’ll ever do business with them again. Highly don’t recommend. Update they refunded me for my application fee/ background check fee and stated that they would refund me for my fiancé’s as well it his application wasn’t already ran. His name is Samuel Rodriguez.

Negative experience: They said they had asked me a question when they didnt and they waited to tell me after I put my application fees in. And I asked if I got my money back since they Didnt ask me this question before I put my application in. So they will take your money and call you a liar. I would not go through them BC all they want is your money. Then lie about things.

Negative experience: Messed up company

Fantastic experience: Great folks to rent from.

Fantastic experience: I am a new tenant. I have had an awesome experience dealing with Matthew. He is very professional and friendly when I go in his office. He has been very fair. He has been thorough and let me know my responsibility as a tenant here. I would recommend Matthew to my friends. I wish there were more "Matthews" in this world.

Fantastic experience: Matthew is highly reliable , smart and a resourceful problem solver as a rental property manager. Besides his outstanding business skills, he looks after his clients with the highest of integrity and honesty. Why can't we have more Matthew Yanceys!

Fantastic experience: Great hometown restaurant and Entertainment

Negative experience: At least they could've let you know your not approved.. Apparently if you don't have credit your not worth speaking to. That's the problem how can people fix what's wrong if they tear ya down instead of trying to tell you what to do to make it right. To rent a crappy house that I was going to purchase that smelled like animals urine. And have a painter and carpenter in because ya trim is super rotting. Thanks for helping us. God Bless!

Fantastic experience: Mathew Yancey is one of the best hands down.. Property on point kind and very nice.. I apparently left after having surgery and got sick. I may still owe him 150 I will pay that because I appreciate the fact he took the time and gave me achance at a property when I had no where to turn. Highly recommend him as long as u DNT screw him over.. Not rude not disrespectful and very down to earth.. Thank u Mathew. Will be seeing you soon..

Negative experience: He is very rude when dealing with tenants.

Fantastic experience: After having a terrible experience with another Property Management company, I reached out to Matthew. What I have come to find, is he is one of the best Property Managers in our area. He is very organized and will communicate with you on a regular basis!

Fantastic experience: Matthew and Erin were very friendly knowledgeable and professional. They took care of all my insurance needs Health, Auto and renters.