ELS Properties

Fantastic experience: ELS has top rated places to rent for the over 55 generation. The Well knowledge, maintenance staff have always been pleasant and fixed any issue I had in a timely manner. I must say they fix it right the first time. If you’re looking for a place, give ELS a call. I’m sure they’ll have the perfect place for you too.

Fantastic experience: Great maintenance response speed.

Fantastic experience: Well I always had a good experience with the maintance crew since we have been here. They answer your questions and are respecful. Keep up the good work!!!

Fantastic experience: They came out the next day after I put in the work order. Bob called to inform me he was on the way. When he got here he was verh friendly & showed me how to fix if it happened again & I could fix it or call them back. Bob was also very friendly with my dog.

Positive experience: I'm happy to report they kept to their word and have had the property mowed...it looks so much better. Thanks For the most part they keep the properties mowed but I contacted them about the duplexes on Prairie Dell and would they see if they could get the area around the retention pond mowed because the weeds are 4 foot high and it looks awful. This was 2 weeks ago and it still hasn't been addressed. All their other properties with similar set ups are kept mowed but this one.

Negative experience: If you rent from them just consider your deposit a donation. Normal wear and tear is a myth to them. I was charged for a "stain on the underside of the carpet" along with incidental smudges and some water spots on the wall behind the sink.

Fantastic experience: Friendly staff! Vicky and Jennifer are great to work with. They go above and beyond to make their clients feel part of a family. Would highly recommend!

Negative experience: I spoke with someone at the property before applying and clearly explained our situation: my sister and I would be living together, but I would be solely financially responsible for the apartment. I was told that was fine, although my sister would still need to submit an application. After we applied and paid the required fees, we were told our application was declined because of my sister’s credit score. They acknowledged that my income, financials, and credit would qualify on their own, so I asked whether I could lease the apartment myself and simply have my sister listed as an authorized occupant. They said no because of her credit. I even offered to pay the entire 12 month lease upfront, and they still refused. So essentially, regardless of how financially qualified you are, even if you could pay the entire lease upfront, another adult apparently cannot live with you unless that person also meets the property’s credit requirements, even when they have zero financial responsibility for the lease. What makes this even more frustrating is that I explained this exact situation before we applied and paid the fees and was told it would be fine. This policy makes absolutely no sense to me. If I independently qualify for the apartment and am solely responsible for every dollar of rent, I don’t understand why the credit score of a non-financial occupant should determine whether I can rent the apartment. At a minimum, this policy should have been clearly disclosed before taking our application fees.

Negative experience: ELS was amazing when it was a small family-owned business and ever since it’s gotten larger and more corporate it’s gone downhill fast. The rent charged is not worth the quality of living they’re selling in the neighborhoods they throw up quickly and shoddily. For what they’ve begun charging (which has doubled within the last five years), I’d expect there to be far less issues and more care for their residents.

Positive experience: Very nice retirement community, quiet and kept clean. Maintenance is regular and any issues I have had have been addressed quickly. They have rules you sign and agree too, but they are to look out for everyone here.

Negative experience: I wish I had read the 27+ 1 star reviews they clearly earned. In my experience with them, they only lied to me repeatedly and then ignored me. They acted completely unprofessional and unethical. I guess that's one option of running a company, but I would absolutely not recommend them to anyone.

Fantastic experience: I wanted to take a moment to recognize one of your employees, Deidre, for the incredible customer service and compassion she showed me during a recent phone call. I was calling because I was extremely stressed about my rent situation, and honestly, I expected a quick conversation focused only on policies and numbers. Instead, Deidre treated me like a person. She listened patiently, reassured me that difficult situations can happen, and spoke to me with genuine kindness and respect throughout the entire call. What meant even more to me was that she actually remembered me as a tenant from several years ago. In a world where so many interactions feel rushed and impersonal, that meant more than I can express. It showed me that she truly cares about the people she works with, not just the job she does. She also answered my call just minutes before your office closed. Many people would have rushed to end the conversation, but she never made me feel like I was an inconvenience. She remained professional, patient, understanding, and compassionate from beginning to end. I know it’s easy for excellent customer service to go unnoticed, but I believe employees like Deidre deserve to be recognized. She turned what had been one of the most stressful days I’ve had into one where I actually felt heard and understood. By the end of our conversation, I felt reassured that everything would be okay, I was also able to understand the policies set in place and options available to me. This experience is something I’ll remember for a long time. Please pass along my sincere gratitude to Deidre. She represents ELS Properties exceptionally well, and I hope she receives the recognition she deserves for the humanity and professionalism she brings to her work every day.

Negative experience: Diedra , or however you spell her name is completely rude, unprofessional, and sits on a high horse like she runs everybody's life. You're a property manager, not God. Someone who pays their rent ON TIME, every month. DOES NOT cause problems in the community. But yet she acts like she is everybody's mother.

Negative experience: DO NOT GIVE THESE PEOPLE ANY MONEY! I've been in property management 25+ yrs. My mom & I currently pay $2000 a month in rent plus utilities and car. Have for 5 years. These people decide to deny us on our credit scores for an apartment that rents for $950 in Montgomery City? They took $110 for application fees and immediately denied it. Over a credit score. I mean we got a denial less than 10 minutes after applying yet it takes 1 - 3 days to get a decision i was told. Not 10 minutes. We can clearly cover their rent but they decided no? Sounds like a quick money steal for application fees. I've worked many properties with this problem. We will be talking to the BBB & State officials. There's no reason we should be denied. Our scores are low because of this house we're in with expenses now being higher. They're a crap company who refuses to tell you anything until you pay them and the thieves still lie. We would have been the best tenants you had but your loss.

Negative experience: I have nothing against els other than els will outbid a family looking for a home just so they can rent it for an astronomical amount. There apartments in the Warrenton area are quite pricey too. Just as much as a mortgage.

Negative experience: This review is my personal experience with Deirdre. I am only posting facts and no emotions to remain as professional as I can. From the beginning of the tour, the property manager did not greet us or introduce herself. During the walkthrough, my partner asked about another available property, and she interrupted him and stated, “That’s one of our more upscale properties and you guys barely qualified for THIS one,” in a dismissive and condescending tone. This comment felt inappropriate and unnecessary, especially as prospective tenants. Regardless of qualification status, applicants should be treated respectfully and professionally. The overall interaction made us feel unwelcome and judged. This comment was (1) unprofessional, (2) humiliating, (3) inappropriate to say out loud, (4) potentially a Fair Housing violation. Property managers are trained not to disclose or weaponize qualification status like that. I then decided to reach out to the community and there are multiple others who have had very inappropriate interactions with this person. I chose not to rent from ELS Properties due to this situation and I believe future renters deserve to know.

Negative experience: After cleaning and repairing our apartment. This company tried to charge us $1400 for damaged that existed when we moved in. Instead of sending a bill to our new address they sent us straight to collections. These people are dirty thieves.

Negative experience: Beware, the landlord Dierdre won’t respond to issues, lies about about being able to hang things from the walls and will tell you maintenance paints a fresh coat for each new tenant then when you move out charge you $350 to re-paint and charge for new carpet $250. I have my own video to show how clean and neat I left my apartment and will be taking ELS to small claims court. Money hungry will do anything to keep your deposit. During my time I NEVER got a response to issues I was having. Nobody picks up their animal droppings even though

Positive experience: Got my mom into a great apartment in less than 2 weeks .

Negative experience: People...unless you have a poa even though signing emergency contacts and who does get your deposits after death.....they do not give it to that person...they write it to the one who passed and is unable to cash for obvious reasons ....ha ha what a joke...they just keep it...lovely place...makes a death of a loved one so hard on family even worse...

Negative experience: We were upfront being hesitant on the application process because of my partners credit history. And was told with our income and my good credit we would be good to go and to go ahead and apply. Well... they lied. It was a waste of our time. Our resources, and money. Don't waste yours.

Negative experience: If you want to waste your time and your money please apply, they apparently need the money.

Fantastic experience: We rented a duplex for a year here. Maintenance is awesome, we never had to wait for things to be addressed. It's super quiet here, and everything is taken care of. No mowing, shoveling snow, etc. We were thrilled to find this place, especially for 1250 a month for a brand new place. We also received our full deposit back within a week of the final inspection.

Negative experience: I have nothing good to say about ELS. Nothing. Please never buy a property of theirs.

Negative experience: Customer service is horrible even when honest about dog then was issue after they get money. Nothing over 75 lbs

Negative experience: Staff was rude when I called and inquired about availability. Insisted on me using their website to check for availability and refused to answer any questions I had. Website is constantly out of date with broken links and a lot of missing information. It's really sad how much property they manage with this lack of care Update: Even after the receptionists hung up on me, the office continues to call me as if I wasn't rudely told to go pound sand. When I asked to be put on a no call list, the same receptionists refused. I'm just blocking the number to stop the harassment

Negative experience: This company is deplorable! Their maintenance staff is a complete and utter JOKE! It is my hope that after the lawsuit is settled, this property company FIRES every maintenance person, and the apartment manager! Because NO ONE KNOWS WHAT THEY ARE DOING!

Positive experience: I love how polite ELS staff is and where I live, however I cannot get over how early trash pick up is in an apartment complex. I couldnt believe today it came at 5:40 am. If you live here, you would know that when trash pick up is because it sounds like a war is going on outside. Then 30 mins later and he comes back around to get the other side. Can't sleep in an environment like that, especially when the bedrooms are paper thin. I would also like to add that i've noticed the landscaping team is super nice and respectful of everyone's patio. That's something I appreciate all the time

Fantastic experience: Stay there a lot. I like the people the rooms are always nice and clean. I wish they would maybe add hash browns to there breakfast

Negative experience: Very unhelpful just couldn't recommend them to anyone.

Fantastic experience: Super nice resort. Good manager & staff. Camp host Steve is top notch. Community campfire night. Great turnout.

Fantastic experience: Everything and anything you could wish for! Very nice duplex staff that works well with the 55 and over population in the complex. All personnel are excellent to work with, and very helpful when questions arise. Staff goes above and beyond expectations.

Fantastic experience: Very well managed. Beautiful units. Senior communities have perfect adaptations made. ELS pays attention to details on the upkeep of grounds and buildings. Maintenance orders are responded to the same or next day. I absolutely love renting from ELS Properties for over 6 years.

Fantastic experience: See 2nd review below. I live in Orange Blossom. What a great place to live. Jennifer has been awesome. I especially like that most of the residents abide by the community rules they agreed to when they signed their name to the contract. I would recommend this community to anyone.

Negative experience: the construction crew is rude and likes to block entrance ways

Negative experience: Just wait until you have a refegrator problem .I've been here 6 mo and today was number 7 refurbished ones .The men working here are ok they just do as their told .I've had to pitch a lot of food not nice at the price of groceries today and I'm not on medicad so I have to keep buying food .

Negative experience: Not much to say about them but they do have a couple of spacious 3brm.2bth. potholes for rent in paddock Fields that need to be fixed

Fantastic experience: Very nice place to live

Fantastic experience: Nicely maintained properties. Responsive and knowledgeable staff, very helpful.

Fantastic experience: Apartments were very nice and staff is professional and caring. We never had one problem the entire time we lived there.

Fantastic experience: Great place to live, landlord and management are fantastic.

Fantastic experience: I have lived at The Independence Valley apartments for over two years. I am blessed to have found this place. The manager is very professional and any maintenance is quickly taken care of . They keep the standards of the property very high and I couldn’t ask for a better place to Live.. Great 55 and up community and awesome neighbors too…

Negative experience: This is the absolute worst apartment company to deal with. Poor communication. Didn't check emails whenever prompted to. Too many people working on the same project, poor communication between employees. We paid the deposit to lock in the apartment, and they ended up giving the apartment to someone else without informing that they were doing so. They are a money hungry company! Do not give these people your money! Please go elsewhere!

Fantastic experience: Live here for 6 years

Fantastic experience: I have not lived here long but I am enjoying myself and feel at home. Staff are helpful and Jennifer at the Union office has been pleasant and friendly.

Fantastic experience: I have lived here for about 2 years and am getting ready to relocate. I am sad to leave these apartments because they are so nice. The neighborhood is very quiet and very clean. They are dog friendly and the management (Deirdre) has been amazing.

Fantastic experience: I haven't rented from them yet but I'm working on it. They have nice rentals, and the ladies in the office are nice!!

Fantastic experience: Yes went to see their trailers that was for sale, went and look at it and MHP too, We bought a trailer. It was a little high but we stay to ourselves pretty much.

Fantastic experience: I'm happy here

Fantastic experience: Well I've been approved by these people hopefully they'll do right by me and I'll find somewhere to live

Fantastic experience: Would definitely recommend ELS! Have rented from them for a year and a half now and they are always friendly, understanding, and great with communication. We've never had any issues with the property management and have recommended them to almost all of our friends!! 5 stars!

Fantastic experience: We haven't rented from many places but I have to say that I would recommend ELS Properties to anyone. They have been quick to respond to any questions I have and are very helpful in general. So far we have had zero problems renting with them!

Fantastic experience: Built a beautiful home for my wife and I. Great quality, easy to work with. Outstanding integrity.

Fantastic experience: Good people! Honest and trustworthy!