CSP Management

Fantastic experience: Mike at CSP Management made our application and move-in process incredibly pain-free. He was incredibly responsive and friendly, and made our first experience moving a breeze. We very much appreciate everything that Mike and CSP Management has done for us to make this process easier.

Negative experience: Here is a picture of two separate backyards whose tenants pay the same amount of rent There is no rent reduction for me while they are supposedly trying to fix my backyard while I pay close to 2k a month in rent for an apartment with an unusable backyard

Fantastic experience: We have had great experiences in working with CSP Management leasing our home here in Ithaca. Jeff, Butch and Clint have taken care of items that needed attention in a timely fashion with respect and professionalism. Thank you guys!

Fantastic experience: They have a very responsive management team!

Fantastic experience: I trust CSP with my primary home and rental properties—my most important assets. I feel confident with my investments in their hands for property maintenance and management services.

Fantastic experience: Great management. No complaints from me and they addressed any minor issues in a timely manner. Would recommend for future leasing.

Fantastic experience: I cannot speak highly enough about CSP's exceptional service. They have been prompt and clear in their responses to all of my concerns. Gotta leave a shout out to Steven for running a tight ship! Not only is their communication top notch, but they also have an excellent maintenance team. Whenever I had an issue with my apartment, their crew was there in a flash to fix it. They were knowledgeable, friendly, and efficient, and they always made sure that the job was done right the first time. Overall, my experience with this apartment rental agency was nothing short of fantastic. I highly recommend them to anyone - you can rest assured that you will be well taken care of.

Negative experience: I really didn't like the way I was treated and I didn't take the apartment either

Fantastic experience: CSP Management is the caretaker of my HOA in the Deer Run Community. I can't express how wonderful it is to work with all of the staff. The response to work orders is quick and efficient, and the expertise of the craftsmen is amazing. They have built new steps in front of my home, completely sanded and repainted my front porch. Over the weekend my closet shelf collapsed. I put in a work order, received a call back within hours, and voila, Butch rebuilt the shelf and it is stronger than ever. Thank you CSP staff and Management for making my life richer. I hope your contract is renewed for many years.

Fantastic experience: Bethanie Keem is always attentive and responds quickly to my requests. Thank you so much, Bethanie, for your excellent service!

Fantastic experience: I've had nothing but the best results from C.S.P.'s maintenance crew -- they're smart, competent, good problem solvers, and kind, and they rip through my checklist efficiently. They've helped out here for the past couple of years, and I am very pleased with their service.Highly recommend them.

Negative experience: Beware of self-made word-of-mouth. Until recently this Google rating was 2 stars. I do not want to give it even 1. Only trust low ratings. The locks are left broken for a long, long time. The electricity in the lobby will be out of order for a long time, endangering the lives of the residents. Shame on you for posting your own work! It's so obvious.

Negative experience: There was a malfunction of the security system due to insufficient maintenance. Additionally, I received an unjustified billing upon moving out.

Fantastic experience: My Home Owners Association (HOA) has been managed by CSP for over a year. They are excellent at facilitating our communities' improving our skills in functioning as an HOA, helping us to make our policies more understandable and get clearer contracts with service providers like landscaping and lawn mowing. Their long time experience with many company's in town helps us get quality services. They also provide "handyman/woman services" to us on an hourly rate for which we are responsible. I used this service and paid my bill as agreed and then had a conversation with Bethany. We worked out our agreement going forward that instead of having one person do most of the tasks on my list, I would like to pay more and have people who specialize in each type of repair being done. Going forward we will be communicating clearly. Bethanie is the person with whom I worked this out. She is a careful listener and was able to articulate what I was trying to say. She said, "I'll do my best to remember and you remind me that you are willing to pay more for specialization when it is needed." I feel confident in our working relationship. A-1 service.

Fantastic experience: I am pleased to share my experiences with C.S.P. Management. I live in a townhouse community and they are our property managers. In addition to HOA requests they also provide owner unit repairs. In every instance of communication and work quality and timing they have been A-1. The office staff quickly respond to emails and phone calls. They are friendly, polite and kind. The workmanship is always the best it can be and there is never a mess left behind. I feel very fortunate that they are our help and support.

Negative experience: Had a walkthrough appointment lined up with Mark, who pulled a no-show no-call. Call them if you want your time wasted.

Fantastic experience: I had a number of maintenace concerns dealing with my home and nobody to help me out. Back in April 2023 I signed on with CSP Management. Bethanie schedule a crew for me that were polite and knowledgable to do the work and made all my concerns go away. I am one Happy Camper with Bethanie, the people that did the work (Butch and Jeff) and CSP Management.

Fantastic experience: Wonderful working with Bethanie at CSP! She made sure to let us know that the landscaping company would be returning to Deer Run this week…and they did return today and did a FABULOUS job!! Thank you Bethanie!

Fantastic experience: Great company, especially Beth and Steven! They are always super responsive and reply to my emails and calls quickly.

Fantastic experience: Very professional and helped fix my problems very quickly during my lease terms. I would definitely work with them again; highly recommend them!

Fantastic experience: Very positive experience with the team here, thank you all!

Fantastic experience: Easy to work with. Always available to me. Great company!

Fantastic experience: Solid campus housing management company.

Fantastic experience: C.S.P. Management is the property manager for the HOA community where I live. In my experience, they always responded very promptly to requests. I found them to be thorough, professional, and courteous.

Fantastic experience: I live in an HOA community and have been impressed with CSP as our management company. Bethanie is especially good at keeping lines of communication open. She gives advance notice when work will be done in the neighborhood, etc. and is pleasant to work with.

Fantastic experience: CSP Management is the company we use in the condo neighborhood where I live. The office staff, Bethanie in particular, provides stellar customer service.; Always very responsive and great follow up. I also had some work done by John and he was excellent also. They have been managing our condo association for just about a year, and so far, I am very happy with them. Thank you!

Fantastic experience: I had significant outdoor repair issues resulting in a massive indoor pest infestation. CSP took on the task of being our property management team in my newly adopted condo community just a couple months before I moved in to my new house last April. They did a fantastic and quality job fixing horribly installed roof soffits, siding, and window trim that was letting more than wildlife, but lots of water too. Their repairs were done quickly and professionally- when they were permitted to do so. This has been on my shoulders for nearly a year as the HOA has been continuously indecisive or distracted to get behind of any outdoor repair needs. Bethanie, the CSP maintenance team’s link to the outside world is absolutely fantastic and accommodating. She even came with the maintenance team chief all the way out to my house one day to personally see the issues I was dealing with. Within days these concerns were decidedly remedied and I felt like a year long nightmare was finally over. Having another $20k pest infestation happen again is enough to keep anyone up at night. No more. A huge thank you to Bethanie and her amazing team for fixing all of this the second they got the go ahead- even in the middle of February! I’m truly amazed and deeply grateful.

Positive experience: I have found the staff of CSP to be professional, knowledgeable, thorough, kind, and fair. The office staff are courteous, efficient, effective and knowledgeable as well.

Fantastic experience: Hi Bethanie. Thank you for sending Butch and Robert to inspect/repair my roof. They found evidence of roof damage and electrical heat tape damage that was hazardous. They were thorough conscientious and an absolute pleasure to deal with. I want to let you and CSP Management know how satisfied I am with their customer service attitude and the quality of their workmanship. Their recommendation is to annually inspect the roof to assure the rubber roof surface and repair caulking on the rubber roof surface are not compromised resulting in possible water penetration. Once again, thank you very much. Robert Del Bianco Deer Run Community Ithaca, NY

Negative experience: This is by far one of the worst companies to work with for renting. They are lazy about repairs, left us without an oven for over a month, and generally don't care about their tenants. I beg you to rent from any one else in Ithaca. They are not friendly and you will regret it.

Positive experience: We have been living in the north side near the airport managed by CSP management. I came across some sharp critiques of the management style, a few related to uninformed access to apartments citing water issues etc. Now while there have been intermittent water/gas issues during our stay, the CSP management have been upfront in terms of informing us. They also have been pretty good at addressing any maintenance issues. We did have some initial issues but they were eventually addressed within a reasonable time frame. However we also noticed a profound lack of apartment cleaning effort before new tenants are allowed in. Its a bit weird and outright disingenuous in my view and I am not sure the whole management is aware of this issue!

Fantastic experience: I have rented with several management companies in Ithaca. CSP is far and away the best. I had a great year in a beautiful and safe apartment in Downtown. Everyone is nice, but Carol Ann was so sweet and memorable

Negative experience: WORST AGENCY EVER. AVOID AVOID AVOID. If I could give negative starts below 0 I would!!!!! So many issues with this agency it’s insane. First they said that the bed is queen size and confirmed that twice. When I arrived I saw the bed was not queen but twin size and when I asked the agency to change it initially they said yes and then they said no it’s not possible so they sent someone TO REMOVE MY BED without having a new one Then, when signing the lease, the price was higher than what I had agreed, I noted this immediately and they responded by saying sorry we didn’t know the price had increased!!! Then, I have issues with my windows - they don’t even close well BUT no ofcourse they won’t change them. I also had issues with the shower knob (not getting warm enough) so they sent someone to fix it and guess what - I now have more COLD water. The kitchen tab is also problematic but for that I haven’t received any updates yet (expectable). The highlight is of course the laundry. All the residents have issues with it as the laundry door locks and we are unable to get our stuff multiple times. The agency LIED to me by saying TODAY that they changed the door and they will leave me a key TODAY. Guess what, the door lock is the same, I don’t have a new key and my laundry is again locked there. I’m speechless honestly how they even call themselves an agency I don’t know. Run away if you can

Fantastic experience: On July 31st, the CSP team was particularly remarkable in helping our grad student daughter's recent one-day move from one CSP apartment to another several blocks away. Jordan was quick to solve logistical issues. He and the maintenance staff made the transition much easier than expected. Thank you so much!

Fantastic experience: My apartment was thoroughly clean when I moved in and everything was in great shape. The staff was extremely friendly. One of the best renting experiences I have ever had. I highly recommend them.

Fantastic experience: The staff was delightful, it was the first time I moved into an apartment and didnt have any problems. I would strongs recomend any of there properties. They are in a class of their own.

Fantastic experience: I lived in two of CSP Management's apartments during my time in Ithaca, both in Collegetown. Carol Ann took me around to look at available apartments in my price range that had the amenities I wanted. I didn't have a care at the time, and she very kindly drove me, which I still very much appreciate! The CSP staff are excellent, including the billing people and Jordan. All of my maintenance requests were handled in a timely fashion. One thing I really liked was that they took every request seriously: one grad student neighbor was very rowdy late into the night, and when I complained they held him to the terms of the lease (which specified quiet building hours). It was nice to have them advocate on my behalf. If I were to move back to Ithaca, I would rent again with CSP in a heartbeat.

Fantastic experience: It was a pleasure to work with Jordan

Negative experience: CSP will do anything to steal money from their tenants and avoid doing maintenance. For 4 years straight, CSP failed to do inspections between lease changes, then heaped on arbitrary costs for repairs that they didn't actually make. In addition, CSP was incredibly unresponsive to maintenance requests, and continued requests about serious issues were ignored. If you're looking for a management company that will basically give you two options: get screwed or lawyer up, then this is the company to go with.

Negative experience: I emailed CSP after my maintenance ticket about noisy squirrels in my walls had gone unresolved for two weeks. They then told me they were no longer managing my property. Good thing I didn't pay my rent early. That was the worst offense of my 9-month experience with them, but dealing with them generally felt confrontational because they were rather unresponsive to maintenance requests (they had told me they'd have pest control seal the holes in my eaves 6 months before that but never did) except for ones about water leaks, because that's the one utility they had to pay. They also gave out my personal email address to a prospective purchaser of the property who emailed me to say he was going to visit. Not a huge deal for me, but not professional conduct. Their lease agreement was competently written at least, though the pdf copy they sent me after I signed had every second page upside down, showing they don't care about you that much.

Negative experience: STUDENTS IN ITHACA, STAY AWAY FROM CSP MANAGEMENT csp is the worst leasing company in ithaca. they made us wait two weeks to move into our apartment EVEN THOUGH we had a lease signed a month before move in. they put us up in an apartment with a gas leak, and we couldn't use the stove for an entire weekend because they refused to call someone in to fix it. when i told the guy on the phone it was urgent, he laughed at me. when we finally moved into our building, it was damaged beyond belief after they "cleaned it up." there were holes in one of the bedroom walls, which nearly let in some squirrels. there was no circulation/air filtration, and the buildup of dust and allergens made me sick for an entire winter. they would email all of us to say they were showing the house and never bring anyone by. their pest control is especially horrendous. we had ants when spring rolled around, called CSP TWICE, and they never sent anyone. when i found a dead mouse in our basement and asked them to come lay out fresh bait and check for holes where the mouse cold get in, they refused to come because it "wasn't an emergency." these people are unforgivably rude, and should be ashamed of their entire company.

Negative experience: They are the worst property managers that ever could be. Never rent with them.

Negative experience: Horrifying landlords. Do not EVER rent from them. Let's start with the worst of it. Halfway through out lease they told us they were bulldozing our leased property and we needed to get our stuff out that week. We fought with a lawyer and prevented them from destroying out leased property. Our water pump broke catastrophically after me telling them for (I'm not exaggerating) the 15th time that the pump was going to go. We were told that fixing our pump, that was making the basement a swimming pool, could wait for a few days because I "lied about having no water, it's just on the floor." They poured poisonous chemicals into our well without letting anyone know. (Highly toxic levels of chlorine). We drank some water, not realizing it was an issue, and felt sick. They told us it was not an issue. I looked into it and found out the company who makes the chemicals they pour in put massive labels on the bottle says "DO NOT INGUST." They also "fixed" our well and in the process left fecal matter in it. (No clue how) They refused to fix the problem for months even after the local water test lab found "more bacteria in [our water] than any other water sample they'd ever tested". They constantly did construction work on the property leaving trucks and equipment parked on the leased property without any warning or consent. Overall, I'm dumbfounded as to how they haven't been bankrupt by lawsuits and the most disappointing part of my day is that I can't give them negative stars.

Negative experience: Tried to view one of their rentals, lied about being there to show it, no communication, after 20 mins I was told "oh they could return to the place. Not renting from a company that can't communicate at all. Just think about how this would go if a repair is needed. I expect more from landlords.

Negative experience: You know, there are some things that are difficult to get right, so they're bound to go wrong every now and then and I totes get that. But there are also some things that are incredibly difficult to get wrong and csp managed to utterly **** up every one of them. Would recommend this business to masochists or people who have just received a large inheritance and would like to be cheated out of it.

Negative experience: I must add my complaint about the brutal, dehumanizing treatment I received twice while dealing with CSP. I encountered a person, Carol Ann, with no knowledge or understanding whatsoever of basic human courtesies and ethics. It is almost unbelievable. If you want to get put down, lied to, cheated and mistreated, call CSP. They don't care one bit about you and only care about themselves. They are destructive and predatory in their dealings. How’s that for a business model?

Negative experience: They deserve zero stars. They are by far the worst management company I have ever dealt with. Their customer service is nonexistent and they are crooks when it comes to returning security deposits. I hope landlords will begin to look for other management services.

Negative experience: These are, without question, the sleaziest people in all of Ithaca. Please know that before signing a lease you open yourself up to all sorts of incredible behavior. They entered my apartment while I wasn't home and then lied about it. I only discovered it because they accidentally sent me an email claiming "it looks like you're about to move out, could we let you out of your lease early? We have someone else interested in the space." They charged my wife and I a total of $800 to clean our oven and "repaint" our walls because we had nail sized holes in our walls. They will only conduct a move out walk through after you move out and leave town so that they can charge you for things without your knowledge. These are honestly the least ethical people I've ever dealt with in any professional sense. They will screw you over if you rent at one of their properties. Anything is better than these people.

Negative experience: If I could give zero stars, I would. TERRIBLE management company. There was a bat in my apartment, and it took them 3 days to remove. Also, CSP deducted arbitrarily for "3 bags of trash" when I moved out--the apartment was spotless when I left. I'd rather never speak to them again than argue over the $125 deducted from my security deposit.

Negative experience: Very rude and unwilling to work with you.

Negative experience: CSP was definitely the worst management firm, if you could even call it that. Their customer service was beyond horrendous. We lived in a duplex last year and we were charged multiple times for trash that our neighbors continually left on our porch. We confronted them many times and informed CSP MANY times about the issue, but we still were charged. If you want terrible living conditions, terrible customer service and a terrible over all experience, then go ahead and rent with CSP. But if you are at all a sensible person you'll take my advice and avoid them completely. PLEASE DONT RENT FROM THEM. FOR YOUR OWN SAKE.

Negative experience: These folks are utterly incompetent at doing their jobs. I was locked out of my apartment because the lock broke and they refused to do anything for two days. When I called them the first time, they refused to believe that my lock was in fact broken and told me that I had just lost the key. On a different occasion, I called about a different issue and the office staff clearly lied to me about more than one thing. Best to avoid this company. You will be happier if you have a trusting and honest relationship with your landlord.

Negative experience: I'm not sure whether these guys are incompetent, uncaring, or just bad people, but when I used to live in one of their properties, I found them to be terrible landlords. They did not seem to care at all about maintaining the property, even when some issues may potentially have been life threatening. My advice for anyone reading this, look for someone else to rent from. CSP are a disgrace to the name Property Managers. In Ithaca, you should look for a small time landlord who actually owns their buildings, so that they at least have some incentive to care about your health and safety as a tenant.

Negative experience: By poor to fair, I mean poor. In fact poor may be too generous. The legality of this company's business practices is questionable at best. They have displayed a total disregard for the health, safety and well being of myself and a number of other tenants. Please stay away from this company, they are not business people, they are crooks. They only get away with their behavior because so many students in Ithaca do not know their rights. If you are already living with them when you read this, please read up on your NY tenants rights. If there is an emergency, be prepared for a long drawn out struggle to get them to do anything to help.