1st American Management Co

Negative experience: On day 6 of moving into my new home and calling to report an issue I had a Totally unacceptable first experience with John. They take our HOA payments. I called to report an issue with my water sprinklers not turning on after watching all the other homes around me going off and on all week. The HOA is responsible and has the access to our sprinkler systems. Our homes do not have any way to turn these sprinklers on and off. Instead of receiving a response saying, We will look into it. I listened for over 3 minutes about how this issue has been going on all summer. Please do a better job 1st American Management Company with customers issues. We have empathy for the job you do but we also have a resolution to our issue not excuses. Thank You

Negative experience: Michelle has been inconsistent with what she tells homeowners. She approved a patio expansion for two townhomes in our subdivision but has told multiple others that it was not allowed per our builder and should they expand their patio they will be fined. The builder said that they have nothing to do with this..I have obtained the approval letter from Michelle herself so there is no way out of this.. I have spoken to those in the stand alone homes and there was an amendment regarding their where their fences were allocated. Since then Michelle has approved multiple fences on homes that are outside of those allocations and when others ask she tells them it's not allowed. This is one instance to many that homeowners in the neighborhood have caught onto. Blaming our builder is no longer acceptable when you have an employee who is going directly against what she clearly stated the rules are on multiple occasions..What kind of company is this?

Negative experience: Michelle Bloomfield is little to no help. Our subdivision goes weeks without answers. Email after email and nothing. She’s the 3rd or 4th person I can think of being in charge of our subdivision and the others were just as bad.

Fantastic experience: As an HOA board member, I've been working with Ed from 1st American for almost 3 years now and he has been amazing to work with. He is professional, respectful, and genuinely committed to making our community a great place to live. We couldn’t ask for anyone better.

Fantastic experience: I can't say enough positive things about Michelle Boomfield, who is the property manager of Emerald Crossings in Dyer, IN. She has always been extremely helpful and responsive. She truly listens to residents and is quick to help find solutions. Her professionalism, communication, and willingness to help are greatly appreciated! She goes above and beyond, and nowadays, that kind of work ethic is hard to come by. She's a gem. Thanks, Michelle!

Positive experience: This review is to thank Michelle Bloomfield , Saddle Creek Property Manager for her incredible job she is doing to get issues sorted out easily. This is actually out of my personal experience with her . She is always there when help is needed. Please keep the good work up. Thank you Michelle

Fantastic experience: New company for The Gates of St. John in Indiana. Way better than dealing with the previous management! Nicole got back to us within a day which was unheard before they took over. Her quick approval made it so much easier on moving forward with our improvement!

Fantastic experience: We have lived in The Gates of Saint John for 4 years now, which is managed by this company. The main girl has resigned so for a couple weeks they were playing catch up with all the requests it seems. But out of the 4 or 5 requests or emails we have sent in the last 4 all were answered within a week or less. Out of the 2 ARC requests i submitted one was approved in 2 weeks and under approved less than 1 week. So, to me this is a great management firm, only thing i question is the lights budget lol. But for $420 a year, the land is kept nice, at least by me. And everytime i have a question or request its answered pretty quickly and no run around. There are 2 types of people who move into HOAs, ones who dont understand what they're for, and ones who moved into a HOA because they understand what they are for. So either you hate them, or appreciate them.

Negative experience: Terrible experience with this HOA. They don’t respond to calls or emails, and getting approval for anything (like a fence) is nearly impossible, ’ve been waiting since September 2024 with no response. The town won’t issue permits without their approval, which makes it even worse. When I finally spoke to Nicole Jefferson about a bill, she was extremely rude. You get no support, only QUICK action if you’re late, when they send you to an attorney and threaten you to pay them. If this is your HOA, think twice.

Negative experience: I am not happy with 1st Management. I pay for snow removal. I have not been able to take my trash can out for three weeks because of the snow and ice in my driveway. I am a senior citizen and cannot afford to fall on a snowy, icy driveway hauling a garbage container. They keep going up on our dues and the service keeps getting worse. You don’t mind paying more if the services improve. I called Bridgette days ago about another matter but she never returned my call. And they want more money???

Negative experience: Review for 1st American Property Management: Our experience with 1st American Property Management was extremely disappointing. They consistently did the bare minimum and neglected to fix issues on the property. Communication was frustrating, and promises were rarely followed through on. Working with Tiffany was especially challenging — lots of talk but no action, and often misinformation about what was “legal.” Living under their management was miserable, and we’re beyond relieved to have moved on. I wouldn’t recommend them to anyone looking for a responsive or trustworthy management company.

Negative experience: How long does it take for someone to get in contact with me? I have used the AppFolio. I have sent a text. I have sent more than one email and I also filled out a contact form on the website. I specifically wrote back to Tiffany Tyler’s email thread regarding road payment to which I have yet to receive a response. Am I better off knocking on my neighbor’s door who is on the board? What shame for the simple task I need taken care of. I’m not gonna be happy if I have to come in there in person.

Fantastic experience: As Beachwalk homeowners, we are truly grateful for Ed’s work as our property manager. He is consistently responsive, thoughtful, and always prioritizes what’s best for our community. It’s clear that he genuinely cares about Beachwalk and goes above and beyond to help maintain the welcoming and positive environment that makes this place so special.

Fantastic experience: Ed is in charge of the management company at Beachwalk and he is incredibly helpful and goes above and beyond for homeowners and guests. Recently, he cleaned up some garbage on our property, and he is greatly appreciated. Thank you, Ed!

Fantastic experience: Ed Gomez is a pleasure to work with and has provided excellent communication, organization and willingness to help in all areas. Would recommend to anybody looking.

Fantastic experience: Ed is the man!

Fantastic experience: New homeowners at Beach Walk have found Ed Gomez service to be flawless. He has been very helpful and professional in addressing all requests and questions that have arisen.

Fantastic experience: Ed Gomez did a great job helping us dispose of a mattress and box spring

Negative experience: Horrible can’t even work with customers that are having financial issues so they keep tacking on late fees.

Negative experience: Have contacted him several times with no response no follow through no resolutions. All they wanna do is take your money.

Negative experience: Peter. Bylen..however his name is spelled. Is a rude person. Who do not care about our property. Always have an attitude! He do not need to be in public service. American management do not deserve one star. Too many problems with this company. On May 28th 2025. I ask the manager Miss Jeffries to ask the grounds keepers of the hidden lake property, not to cut the grass on my property, because they cut the grass too low. They are damaging my property when I ask them to stay off my property. They do not respect my request and do not have the decency to treat the property owners who pay for the service. This company is bad news. They are not trying to resolve the problem. So I will take the problem to the courts.

Fantastic experience: So pleased with Ed Gomez and his quick response assisting me with an issue. His helpfulness and problem solving was greatly appreciated.

Fantastic experience: As board President of a NW Indiana homeowners association, I worked with 1st American for 2 years. I thought 1st American did a very solid job for our community. Ed Gomez was our property manager and did a great job as our point person on all management/homeowner interactions. He is super friendly guy, easy to work with and eager to please. All of which contribute to why I enjoyed working with Ed.

Fantastic experience: Ed Gomez has worked at our HOA on behalf of 1st American Management for three years and in my opinion has done an outstanding job for both organizations. Ed consistently demonstrates a proactive approach to problem-solving and a keen eye for detail. His contributions have been invaluable to our HOA’s success. One of Ed's remarkable qualities is his ability to communicate effectively with both homeowners and 1st American’s staff, fostering a cooperative and productive environment. His intuitive understanding of the needs and concerns of our members has been instrumental in maintaining high levels of satisfaction and trust within our community. His approach to homeowners interactions is both professional and personable, ensuring that we feel heard and valued. He handles each situation with a balance of assertiveness and empathy that prevents conflicts and fosters positive resolutions. I’m confident that our HOA with 1st American and Ed will continue to thrive and achieve new heights.

Fantastic experience: Made an offer on a home in Magnolia Meadows. Had some questions as I have never had an HOA. Spoke with Robin at 1st American. Robin was kind and eager to answer my questions. Thank you Robin

Fantastic experience: We purchased in an area managed by 1st Property Managers last year. Ed has been extremely responsive and helpful with any questions we've had. We recently had a situation at our house where apparently some furry friends had a party with our trash while we were out of town. Ed was on top of it immediately in notifying us and taking care of the issue.

Negative experience: Doesn't respond to concerns or keep up the neighborhood at all. Trash in all the ponds and many parts of the sidewalk that are not filled in on the sides leaving massive trenches on each side, to the point I don't let me kids go down those parts of the sidewalk because it's so bad they are going to get really hurt. Also allows the builder not to take care of their houses while giving everyone warnings. Example. The house (builder owned) next to me alone 4 other houses had grass that was well over 3 and half feet tall for the entire summer.

Fantastic experience: SBCA will work well with this company, great employees

Negative experience: I’m so tired of hearing “this is a new subdivision for me so I’m not yet familiar with the covenants, let me look it over tonight and get back to you or you could look”. It’s been months and you still don’t know?? If you were given an additional subdivision then it’s your job to know these things! Also, I feel the people selling the homes should be more knowledgeable in these ridiculous covenants as well. Those rules may help people from making a big financial mistake! I know I’m kicking myself!

Negative experience: Impossible to get questions answered and answered clearly at that. They have no problem reading emails and just completely disregarding them because they themselves have no answers. It’s very frustrating when you have genuine concerns and questions. This is where we live, and pay a large amount of money to live, it is a big deal that concerns are going unanswered.

Negative experience: They are rude and unhelpful. They also do not take care of the properties in any timely matter. They don’t handle your requests with any priority. I don’t care how many neighborhoods they manage. Our neighborhood only cares about ours. If you can’t handle simple authorizations then you need to hire more people so you can manage properly and in a timely matter. Do not move where this company manages the properties.

Fantastic experience: Property Manager Tricia Burns just saw to it that our service request was responded to immediately here in Aberdeen. She is an excellent representative of 1st American’s professionalism.

Fantastic experience: I have the pleasure of workin with Ed G. with 1st American Management. Very professional, friendly and resolves any issues that may arise in a timely manner. Ed is a true asset and we look forward to working with him and 1st American Management for years to come.

Negative experience: agree very unprofessional HOA

Positive experience: I’ve only had trouble with them one time when they misapplied payments and then charged me an assessment for those payments and a late fee. I called them up and they took care of it right away, they are very gracious and very helpful.

Negative experience: Very poor! They find a way to get out of fixing everything. They charge more each year,then do less. I have had two leaks from the outside since 2014. Once again 1st American is miss managing our POA funds.They are cutting down the beautiful woods behind us. We don't own that land! The water Park dose. Three days later ,they are still paying landscape company to illegally vandalize property. Using POA funds for personal gain is illegal. We were told by Robin Russell that a vote was taken to approve this. Were the people made aware that this land does not belong to Summertree? That it is illegal to vandalize property that does not belong to us?that it is a federal offense to use funds from THE POA to do so?

Negative experience: Terrible management company!! The worse HOA I’ve ever had to deal with. Extremely rude property manager.

Fantastic experience: Everyone at 1st American Property that I have dealt with personally has been very professional. They are super easy to work with, and have done whatever they can to make sure you are happy with the experience that you have with them!

Fantastic experience: Friendly and pleasant staff. Easy to work with and professional.

Fantastic experience: Always courteous and helpful!

Fantastic experience: Everyone there is so pleasant and helpful just a joy to work with!!!!

Fantastic experience: The crew at 1st American Management are the best around!

Negative experience: The most unprofessional HOA company in the world. Spoke to a Nicole very rude, ignorant and a liar. I have been requesting mulch around the trees in my front yard since spring. Today she says mulch wasn't in the budget this year...it's part of our HOA I never received anything in the mail or email stating that. I requested that the weeds in the back of our houses needs to be cut down we don't that until October okay we are in October. I personally feel that they are stealing money over there from the HOA dues. For what services we receive we are over paying them. I hope that no one uses this company. Terrible on all levels.

Negative experience: Probably the WORST management company I have ever dealt with. Weeks to respond to emails on issues they just don’t care

Negative experience: Terribly rude and lazy people. You can’t even ask a question getting attitude. You better hope your HOA isn’t managed by these people.

Fantastic experience: Locked down a spot for wedding reception through them!

Fantastic experience: Great to deal with and answer questions

Positive experience: I had a problem with them charging me late fees and not listening to my complaint. I went above the lower level managers and complained to the CEO. My problem was resolved and the late fees were dropped. Our dead subdivision Christmas wreaths and roping was up into February until I had to email them to get them removed. Otherwise everything is currently fine. I live in the Cobblestones, Munster Indiana.

Fantastic experience: Very nice people to deal with. Down to earth people.

Fantastic experience: Very helpful about a noise issue

Negative experience: So far our first experience with the maintenance department, not very pleas.

Fantastic experience: Great staff, answered all my questions

Negative experience: Whenever I have had a question or comment I get I don't know you'll have to figure it out or complete rudeness. Peter Bylen is so rude and condescending. He does not care that the snow plows tore up the lawn basically makes you feel as though if you live in a townhouse you don't deserve quality work.

Fantastic experience: They do a great job

Negative experience: 1st American recently took over management of Shorewood Forest. I called the office seeking help as a resident was in the process of building a structure that violated the covenants and devalued the neighborhood, and they did nothing about it. They did not even visit the property to investigate what was going on. They are clearly playing the Shorewood political game. I thought things would be different with the team on board, but it is more of the same. Also, the manager in charge of our development, Kathy, takes multiple days to respond to an email or phone call. She is rude and disrespectful to the very residents whose dues help fund her salary. The owner is not any better. Bottom line - Do not hire this team to manage your property!!!!

Fantastic experience: I have used this management company for almost 10 years and received excellent service. They have been responsive and pay attention to detail. The accounting is always accurate and completely trust worthy.i highly recomnend.

Negative experience: Poor customer service, high fees, rarely resolve issues

Negative experience: First American Management Company in Valparaiso, Indiana is very unprofessional and unresponsive. Problem solving for a homeowner’s request, concerns or complaints is non-existent. There should not even be the presence of a property management company supposedly representing a housing community because of their lack of willingness to assist on behalf of the homeowner.

Fantastic experience: Nice people and great property management company.

Negative experience: John Marshall threatened homeowners with liens and 18% interest while demanding HOA payments from Village Green Subdivision residents (Lowell, IN). He never provided documentation on expenses; materials purchased, or any receipts. After 8 months, nothing to show for in our subdivision. 1st American Management doesn’t respond to emails or concerned questions. They took the money and ran.

Fantastic experience: I have worked closely with this company on a few different occasions, the staff really cares about their clients and communicates effectively. If you are in a position of needing assistance with your property I would highly recommend them!

Negative experience: The lots/loans from my subdivision were all bought out by this neophyte company. Terrible customer service, zero information on my account and previous payments to the previous account. This has not started off well.

Negative experience: Snow is a 0 rating.

Negative experience: they are "supposed" to be doing grass and snow. I have yet to have to come out for snow unless I call 2-3 times. Why am I paying $100/month for this? Its cheaper to actually hire someone who NEEDS or WANTS to work. Don't even get me started on the lawn cutting. They are the worst. And beware if you have a dog they leave the gate open all the time and leave a big mess! I would not recommend to anyone