Crystal Property Management

Fantastic experience: Great company to work with. They handle all plumbing issues properly and on time

Negative experience: Very disrespectful staff. No customer service skills & if you are denied for an apt wont explain the reason. I think they just take the application fees with no intentions of renting.

Negative experience: I had one of the worst customer service experiences I’ve ever had with this apartment management company. From the very beginning, communication was poor, unprofessional, and extremely frustrating. Emails and calls were either ignored or answered days later, and when someone finally responded, they acted like helping Customers was a burden. This leasing office does not respect people’s time or money. If this is how they treat you before you even move in, imagine how bad it will be after you sign the lease. I would not recommend this property to anyone looking for a smooth or professional leasing experience. Save yourself the stress and look elsewhere. Unfortunately I couldn’t give them A ZERO!!

Negative experience: I had a very disappointing experience with this real estate agency. I paid the application fee, and from the start, the staff were extremely rude and unhelpful. When I politely asked about the possibility of improvements in the apartment, I was treated with a total lack of respect and patience. I expected more professionalism and empathy in customer service. I do not recommend this company.

Fantastic experience: I recently visited Blue Lagoon Apartments for a tour on October 9th and I was very impressed with the experience. The property manager, Daisy, was extremely kind and welcoming. She showed great hospitality, answered all of my questions, and made me feel comfortable throughout the visit. Overall, my experience touring Blue Lagoon Apartments was excellent, thanks to Daisy’s outstanding customer service!

Fantastic experience: Great Experience renting with Crystal Property Management. During my interactions with them, they have been quick to respond and very friendly. You can call and actually get someone on the phone, if not the management company the on site manager is available. The building is well managed and maintained, if there are any issues-requests are handled quickly.

Fantastic experience: My daughter lives at a Crystal property so I am very familiar and visit often. I’ve met her manager and he is always so friendly and helpful when she needs anything! I would definitely live here if I was looking for an apartment.

Fantastic experience: Recently stopped by for a tour at the Courtyard. The manager Chase had a great attitude, was very kind and went above and beyond to tell me about local schools, restaurants and activities as i am new to the area and have a little one.

Fantastic experience: I’ve lived at two different Crystal properties and have nothing but positive things to say! All of the employees are quick to respond.

Fantastic experience: I took a tour of this property The Courtyard Apartments and I loved it, Chase the property manager was very kind and helpful and let me take my time looking at the apartment. I would highly recommend this property and Chase was great to work with.

Fantastic experience: I recently toured the Courtyard Apartments in Hawthorne with the manager Chase. He was extremely knowledgeable about the property, and allowed me to take as long as I needed to view the unit and ask all my questions.

Fantastic experience: I recently applied for an apartment with Crystal Property Management and the process was so easy and convenient! Applying, signing the lease and paying the security deposit - all online - made the process so smooth and seamless. The managers, Chase & Violet, were so friendly and made themselves available to show me the unit when I needed to see it. I called the office and Marlo answered all of my questions quickly. Everyone was so helpful. This is a great way to begin my experience at Courtyard Apartments!

Negative experience: This property management has such a rude agent named Diego. I have complained about him. Told them I wanted a deferent agent and they just completely dismissed it. I would like to add a pic but its not giving me an option

Negative experience: Having to start off by saying I wish I could give no stars is huge. I have so much to write but as of right now, I'm just going to say beware of how terrible of a company they are. After we mentioned to the manager we would be moving out, she told us that no tenant ever gets their full deposit back as they reduce the charges for wear and tear and deep cleaning. I couldn't believe it, especially since we had only been on the property for 6 months. Something occurred in a previous apartment we had been living in (through Crystal Property) which made it uninhabitable and were told we would be getting a refund. 6 months later it felt like pulling teeth to get our refund, then we had to put our 30 days notice that we would be leaving the state and as a retaliation to requesting our refund (that we were 100% entitled to) they tell us we're no longer getting our $1000 deposit back because there was damage to the townhome. This was 100% a retaliation tactic because we were only in the townhome for 6 months and I had personally ensured that we do little to none home decor as we had received news we'd be moving out of state after 3 months of moving in. If there was any damage, it was prior to us moving in and the manager was fully aware and told me not to worry about it as it was going to get taken care of. I trust in God and know he will take care of the actions of these crooks as me and my family did nothing wrong but pay our rent on time and respect and take care of their properties.

Negative experience: Never hire or rent from these people shady

Negative experience: If you’re looking for places you can live with tons of roaches and crickets, this is the right management company you can go to! Property manager is very good, nice, and responsive, but not this management company. I’ve been asking to do something for the crickets for a couple days, but thankfully, they keep ignoring message and do nothing.

Negative experience: Second the reviews about fraudulent application fee. Looks like it’s a money grab and they don’t bother to even start reviewing your application. Someone named Mayra at the Frampton apartments was nice during the tour but why complain you can’t fill the unit and just go mia on a solid candidate? Stay away

Negative experience: It is scammers company .they just charged you 60$ cashier check for credit check. They don’t respond you stay away from this property management. Zero star company

Negative experience: Be aware! They not reliable hopefully you see this before apply. Forget your application fee first. They are fraudulent and don’t give you receipt. They break easily their promises and play games with you. Their apt are very busy and no one takes care of yours requirements. Extremely irresponsible and awful service

Negative experience: The customer service girl so disrespectful she hang the phone in my face while I'm talking to her because I asked her to slow down while she give me information and she called me slow

Fantastic experience: Thanks to the management for helping me move in, clean facility and helpful staff.

Fantastic experience: Ok

Negative experience: High rent for old units that are occupied by people on section 8. Terrible customer service.

Negative experience: I moved into 914 N. Eucalyptus apartment #119 Inglewood Ca, 90302 in November of 2018. I was informed that the previous tenant had lived in the unit for many years but recently was deceased. Due to this untimely demise, the apartment unit had not been renovated. I was asked If I was comfortable occupying the unit immediately and allowing the renovations to occur while I was in the unit. Due to circumstances and a short timeframe, I had no other choice but to agree to the renovations occurring after I moved in. I was told that the carpet, vinyl, bathroom tiles, painting, and glazing the bathroom tub amongst other repairs would be made. Due to constant changes with on-sight management, the promised repairs did not occur. During the one year I was a resident at that property there were four different managers, the last direct management I interacted with was a woman that collected rent in the courtyard area of the complex. The original manager that did my walk-through moved out of the complex leaving me with no clear point of contact to go to for repairs to be completed. Due to this reason, I submitted a 30day notice, I moved out of the unit in November 2019. I submitted the 30day notice to the same woman who collected the rent because there was no on-sight management or return communication from any staff. The apartment was left clean with no remaining items, I was instructed to leave the keys in the mailbox along with a forwarding address. Even though I requested to have someone do a walk-through with me and sign off on the unit, no staff returned any communication. At no time did I receive any contact about the apartment from management. Years later I found this charge on my credit for the apartment repairs as I was applying to purchase a home. I was never provided any breakdown of charges or notice of a charge. Furthermore, the unit was never brought to a standard agreed upon, and any repairs or clean-up that was made should not be charged to me. I did not receive my deposit or any information and it is my belief that the charges are in error or even fraudulent.

Fantastic experience: I loved renting from them. I remember I fell on hard times and they were very flexible with me. I believe the receptionist’s name at the time was either Lisa or Michelle. She was always so sweet to me. I told her I’d be renting from them again and I’m about to do just that.

Negative experience: By far THE WORST property management company I have had the displeasure of residing under. They are not responsive to maintenance requests. And apparently do not pay the bills, as our trash service has not been picked up in 4 days & it is supposed to be 2 times a week! I’m just wondering if we’re paying rent, why aren’t the services being paid for, it is included in our rent!? The response I received from Michelle on my second day of calling was “I have to check with accounts payable, but they are out. I can’t do it right now, I don’t know what to tell you”. Just WOW, how professional. I wonder if the department of public health can help me out?! These are unsanitary living conditions. I can’t even open my front door to let fresh air in, as the trash unit is right outside my door and with it being full and lids not closing it is unbearable .

Negative experience: Worst experience of my life! Do not rent or deal with these people. My apartment at Cherry apartments was a disaster. We had cockroaches and aggressive rats that they didn't fix. The sinks and shower were flooding the entire time I live there. On top of it, the place was never cleaned before I moved in. The locks were broken and none of this stuff was ever fixed. I had stuff stolen out of my garage because of the locks. Then they never did a walk through except after the contractor handy man tore the whole place up. In the end they never gave me back my security deposit after promising they would the same day I moved out. The only thing they ever said was its a business. This does not even begin to tell the whole story. Do yourself a favor and don't deal with them.

Negative experience: I reside at the kornblum location for 2 years and it is terrible my mail have been getting stolen for 3 weeks including my ID & other personal mail as well as , amazon packages , Victoria secret, and business merchandise over $1,000 and I’ve made police reports but there are no cameras in the “ mailroom” the service it terrible no one answers their phones the gate to where the residents park their cars is always broken needs a new on-site manager as well for what we pay it’s not worth it high rent and no upgrades it’s so noisy the walls are so thin you can hear what all you neighbors are doing

Negative experience: I’ve been living in narbonne appartments for 7 years when I call the office for a question a women Carolyn is very rude and disrespectful even though we’ve been paying our rent for 7 years on time. Unbelievable. If she behaves like this with the good tenants I wonder how she behaves with the bad ones. It’s very disappointing.

Fantastic experience: They have a great staff. Friendly and responsive.

Negative experience: Poor quality of Service when they have onsite Manager. My Heater is not working and we don’t have Gas as the property pays for it so it is their duty to repair as we our Tenants.Have to call BBB and complain.

Negative experience: Horrible Management Company. Stay away from this company and don't rent at the Marina Apartment horrible incompetent manager, Yasmine, she evil and it shows by her Tattoos! The owner Paul of the Marina Apartment is evil money hungry!

Negative experience: I wish I could give zero stars. This review is for the Rosewood apartments. My husband just got off the phone with Martin who was extremely unprofessional. The first thing he said to my husband was “you’re on a month to month contract now and you can leave if you don’t like it” What in the world is that?! We have been dealing with a terrible sewage smell for over 6 months. After telling our on site manager and not getting results I called the city. The city came out and said it wasn’t their pipes and that I should contact the manager or health department if they didn’t help. After not receiving any help I called the health department they came out and said there’s clearly a problem , but because they can’t access or see the pipes they can’t help me. I don’t get that either! We called the office to try to get to the bottom of this. The smell is terrible in our unit. We have headaches constantly. My kids are here all day right now and they suffer from allergies. This is UNSANITARY! We are waiting to hear back from Martin who didn’t want to give us his last name. We’re in the middle of a pandemic things are stressful enough the last thing I want is to have to resort to legal advice.

Negative experience: IT DOESNT MATTER HOW NICE THE PROPERTY IS. NOT WORTH IT. THEY HAVE 2 STARS FOR A REASON. extremely disappointed. My roommate and I saw the reviews, but were distracted by how beautiful the apartment was.This (affordable and quite perfect) apartment had been listed for 63 days and it has become clear as to why. Their responses are short, delayed, and contain no proper punctuation. If you have to run in with Kevin you are in even worse hands. He doesn’t seem to have the slightest regard for the time and energy of other people. It doesn’t seem like they want to rent/sell the properties they advertise. They make the tenants and applicants work for them!!!! They definitely take advantage of the property owners. THEY MUST BE STOPPED AND HELD ACCOUNTABLE. It’s a shame that such a beautiful apartment is managed by this company. He dodged our phone calls, emails, and text messages. Kevin's avoidance caused me to reach out to the offices’ receptionist who had been more helpful than anyone throughout the entire week we had been trying to get ahold of him. Michelle took just two minutes of her time to explain exactly why our application was taking so long. And it was something totally avoidable but he insisted on NOT putting in work, reaching out to references, etc. I am so glad that we won’t be living under crystal property management because just by the application process, and the plethora of one star reviews it would have been a nightmare.

Negative experience: I have been renting for about 6 years seems like when something is damaged they always like to do things the cheap way apartments full of mold and chipped paint i will definately be looking for a new place where our money is worth not to mention the rude manager on duty at Lynwood apartments!!

Fantastic experience: Great service deposit was very reasonable they did a great job getting a place together even though now a new management company took over I wished I had Crystal back like I said great experience and they did a great job on getting my place together

Negative experience: Horrible company I had bed bugs and it ruined my 3,000 bed and they never offered to help. They never treated the problem. There were bums in the trash cans daily. The entire building was invested with roaches! The supervisor Wendy hung up in my face once. She’s evil!!

Negative experience: Incredibly unprofessional management. They promise things and don't deliver even simple requests. Wish I could give them a zero star rating.

Fantastic experience: The five stars are for Jasmine and Edwin (property manager's at The Leyden Apartments on Venice and Glenway in Inglewood. Jasmine is amazing and always very helpful. I have witnessed her going above and beyond the call of duty. What I admire about her and her husband is the fact that they respond so quickly to all of my request and keep me informed about timelines. Kudos to Jasmine and Edwin. I'm blessed to have them as managers.

Fantastic experience: Angela and Ricardo are such great managers at Avalon always working to maintain the property in pristine condition and in the office the multi tasking secretary Michelle and so courteous and always does it with a smile if I had a an office I would surely hire her shes always caring somebody give that lady a raise shes bilingual and extremely talented please don't ever change

Fantastic experience: Recently moved into a unit in bellflower, manager was very helpful , very nice community. I'm so happy I moved here, the management company was very attentive.

Fantastic experience: Amazing company run by amazing people. They have helped me with all my problems in a timely manner. This company is not only professional and friendly but they know exactly what they are doing. Thank you Crystal Property Management for EVERYTHING!!! (:

Negative experience: Terrible management, they do not help tenants when the tenants have problem with the landlords, they bypass the situation and wash their hands. They hire lazy landlords that do not do their job efficiently, their reviews speak for themselves! DO NOT MANAGE WITH THEM, Do your research people!

Fantastic experience: I have been a resident at the briarwood apartments for 3 years now and i just recently had an issue with my stove. My supervisor came out THAT DAY to inspect the issue. The following day a vendor came out to repair it and it works as good as new. Just wanted to say thank you to Jo Ann and the people in the office.

Negative experience: They don't even deserve a star. Terrible company. Unprofessional criminals. Do Not rent from them!!!

Fantastic experience: Great people and helpful !

Negative experience: SANDY GET A GRIP OF YOUR COMPANY - called Wendy 3 times this week - she promised some guy Jerron would call me back - that was 3 days ago .... complete incompetence from the entire staff Crystal Property management is a terrible company with tons of employees who literally do not give a #$%^ about trying to sound professional or helping you out. They will lie to you about taking down messages and calling you back - try and ask for a supervisor LMAO - "i bet you she stepped out at the moment" No hot water for a total of a week about 2 months ago - no discount on rent - no explanation or even a simple apology. _ We as tenants had to chase down maintenance and call every day. Asked for a simple small fix last week. (my kitchen drawer broke) Called twice - both times they said they would call back - that was Monday. its now the weekend and no one ever contacted me. The overall building conditions are gross - the main hallway only gets cleaned ANNUALLY - can you imagine the smell from the carpet and the overall vibe - my guests are freaked out until they step into my actual unit -... Thank god I can at least control how clean my own space is ! Do not rent if CRYSTAL PROPERTY MANAGEMENT IS INVOLVED.

Negative experience: Muy mal para mi me moví de apartamento y me llego un bill que les debo $1200.00 aparte de mis $900.00 que se quedaron del depósito para la remodelación y más que dan 15 días para recibir el pago o lo envían a colecciones se me hace un abuso de su parte.

Negative experience: I just want my hot water back . This is ridiculous

Negative experience: I agree with every comment! They have bad customer service! Maybe thats an understatement. When we moved out. I had a zero balance. I didn't owe them anything. Now crystal property is saying I owe them $1115.00 and it has impacted my credit. They will not get one more cent from me!

Negative experience: Very greedy company.. I was very excited to be able to make my rent payments online and I come to find out there is a fee of $55.00 to do this. It is ridiculous.

Negative experience: Took over from swami international and its the worse. 3 months now i have requested stuff to fix...

Negative experience: Trying 2 keep my deposit im getting all back or ill take them 2 court said i owed them 721 which turned out 2 b a LIAR

Negative experience: This company is the worst company in the world please do not rent from them they are a slum lord company with terrible intentions they only want your money if u have any problems they will not help you only place the blame on the next person and hope u leave so they can charge u to fix it and snatch your deposit

Negative experience: This company is terrible ! I went a whole weekend without hot water . The plumbers they had come out didn't install the water heater properly and got a water heater that was way too big for our cabinet. It sticks out 4 inches and the cabniet door doesn't close at all . Had to wait a month for someone to come out to fix cabinets only to say we need a smaller water heater . So now we have tow air for the lazy plumbers to come back and tells us how they don't make a smaller one . But if u Google serach it , you'll find them .

Negative experience: TERRIBLE TERRIBLE TERRIBLE!!! Same here, I was with Swami, then suddenly 3 days into a new month got a notice on my apt, to send my rent to the new co, Crystal and if I sent it to swami, I'd be charged a "late fee!" I moved out, in June, now still being billed from Synergy, because Wendy from Crystal still hasn't updated the records for my OLD apartment. I call everyday and of course no return call, even though they all have my new address! Will contact BBB today

Negative experience: Not surprised there are so many one star reviews... This company recently took over management of my building in downtown long Beach. The entire building lost hot water Saturday night. I contacted them Sunday morning and was told someone would be out first thing Monday. It's now Tuesday night almost 9 pm and STILL NO HOT WATER. If you're counting thats 4 nights now without hot water. I've called their office at least 5 times and nobody had any information as to what is happening. I was told the maintenance person is in a meeting. I was also told someone was here today to fix the issue which is simply not true. I requested a call back for an update on the actual status today and not surprisingly NO CALL BACK! I'll be contacting the owner tomorrow. UPDATE: To clarify the entire building did not have hot water it wasn't just my unit. We didn't get hot water until Thursday morning. 2nd UPDATE: Crystal Property Management is now trying to charge me for utilities I did not agree to pay per my lease agreement. I received no notice, did not agree to pay any additional utilities and received a bill in the mail from Synergy Utility Billing. I've filed a complaint with the BBB If I could give them Zero Stars I would.

Negative experience: This company is just awful. You can't get them to do any work on there property. The office is no help at all they need to be reported for bad management. i'm looking into to that now. They want there rent but do not want to do any repairs on your place. They send workers without calling then when you make an appt. they don't show up.

Negative experience: My husband and father- in- law actually built the 3 units we currently live in. My father-in-law sold the property to Swami Property and then we suddenly was placed under Crystal Property Mng. Since then our rent has went up and I feel like we manage our own problems that occur in our home because they never respond or follow through with coming out to fix anything. Our rent was never suppose to go past $1575. Our rent is now $1600 ..We just came to the conclusion that our attorney needs to get involved. They were very insensitive when I called to explain why we would be late on our rent. It didn't matter to them at all. Total disrespect.

Negative experience: The most unprofessional property management company I’ve ever dealt with. I submitted a substantial amount of information to apply for an apartment and waited over 5 days for any sort of feedback. This is with multiple calls and mesages left daily to to the company asking for an update. Their lack of professionalism in managing the process was baffling. I’d avoid this company at all costs. Considering I was an actual potential cuatomer, it’s hard to imagine how poorly they would treat a tenant that they actually manage.

Negative experience: This company refuses to give receipts when you pay them in person. Instead they photocopy your check on a blank sheet of paper with no company logo and stamp "RECIEVED" on it with the date. This is very ghetto and unprofessional .This company just started managing my unit a few months ago . They gave us 3 days notice so some of the others tenants were not aware of the change so they paid their rent to the previous property management company so all of those funds had to be transferred. Instead of making your check out to them you have to make it out to an address. When I made my first payment to them it took them 6 weeks to cash my check. I recieved a notice on my door yesterday saying that my rent will be an additional $100 a month. I am not surprised. I will continue to stay here as long as I can afford the rent. As tenants collectively we have to stop allowing companys like this and Landlords to force us out of our communities or they will continue to get away with it.

Negative experience: horrible managers poor customer service actually terrible customer service when going to pay the rent they provide no rent receipts..increase on the rent when we are under rent control and it hasnt been 12 months since they last increased our rent just terrible i dislike them a lot

Negative experience: They don’t like to fix nothing but they wanna your rent money they are very unprofessional I’m going to call legal aid on them.

Negative experience: Poor customer service

Negative experience: Something is very fishy about how this company rents apartments. The managers are never available to show units and it took me MONTHS to turn in an application because the managers of three separate buildings were never available to take my app. You have to give $140 to APPLY WITH NO GUARANTEE OF APPROVAL...If you change your mind or want to move to a different unit, you won't get your money back for weeks! This company has rude employees, lack professionalism, and the buildings are in piss poor condition in undisirable neighborhoods. If you don't mind no parking, roaches, and bad customer service, give Crystal Property your hard earned money for their over priced, poorly maintained, small, crappy apts with ghetto managers.

Negative experience: Worst company ever!!!!! I have told them 2 times that my garbage disposal in my sink doesn’t work so the water takes long to go down in one of the sides of the sink and it’s been 2 months and I don’t get a call or a response from the supervisor. Not to mention the bad customer service at the office when you go pay your rent. The girl is always busy and barely pays attention to you while you talk since she has 100 phone calls to answer.

Negative experience: This is such a worrest service by their office. For rental verification they took one week time even after calling multiple times and after sending fax. For final settlement bill also the are not reachable any time. I have stayed in third apartment 2 years but their response is not all acceptable and you can't reach office staff or supervisor. I want to give 0 star actually.

Negative experience: I never write reviews for anything, but it's gotten really bad.Horrible management from day one. My unit was dirty when I moved in! There was pee in the toilets and tub. The place was very dusty too. All the items we had gone over and were promised to be fixed when we moved in were not done before we move in. In fact, it took them months and constant reminders and calls to get them fixed. Everything is constantly breaking and a battle with them. Avoid them and rent anywhere else but with them!!!

Negative experience: Horrible management, they don't fix nothing in the apartment!

Negative experience: I STAY AT AMBER COURT APARTMENT IN BELLFLOWER. IT HAS BEEN A HORRIBLE EXPERIENCE !!! THEY ARE ROACH INFESTED APARTMENTS. MANAGER NEVER IS THERE. CARS ARE ALWAYS PARKED IN MY SPOT. GLAD I'M MOVING OUT. I DIDN'T EVEN LAST A YEAR THERE. THE ROACHES ARE KICKING US OUT !!!!

Negative experience: I lived in their apartment for over 3 years. The day I moved out, when the apartment of empty and clean, I did an inspection with the manager Norma, who told me that the apartment is in great condition with normal wear and tear and my deposit will be returned to me in full. Over 3 weeks after I moved out, I received a letter from Crystal Property Management saying that I owe them over $600 in addition to the deposit. The letter includes no receipts or proof of damage and charges exorbitant prices for imaginary repairs. They also threaten to take me to collections if I don't comply with their fraud. By CA (California Civil Code Section 1950.5) law, the move out inspection is the final word of the management, unless my things were obstructing their view. I tried to call my manager Norma who did the inspection numerous times and left many messages, but she does not pick up or respond. I wrote a letter to them as well as the manager and received no response. Now I have to go to court to defend myself against this fraud. If you want to save yourselves time and move do not, under any circumstances have anything to do with this company.