221 Property Services

Positive experience: Karen and Lisa both have attitudes. They are heartless and condescending if you get on their bad side. And once your on it, you never get off.

Positive experience: I have rented from 221 for 9 years, but the last time I was there I was treated so rudely it almost made me cry. I know I rent from them,but they should treat me with the same respect I give them.

Fantastic experience: As far as property management goes, they are right on top of repairs! We have rented from them for 15 years, and the recent new management has been a 100 percent improvement. Friendly, approachable office staff and professional, honest and personable handymen make renting an enjoyable experience. UPDATE: Under new ownership. The name has changed to Realwise Property Management

Positive experience: Shane the maintenance man is one of the best things about this company! Very friendly and helpful! He's come out twice, and fixed the issues quickly and professionally.

Fantastic experience: Un personal eccelente muy eficientes los recomiendo nos trataron muy bien

Fantastic experience: We are out-of-state investors and 221 has managed our 4 residential properties in Grants Pass for over 15+ years and from a Landlords view they've ALWAYS handled things professionally and done an AAA job! 221's new Owner Rob Chisholm has revived the "whole vibe" by moving all his operations into a new GP location bringing along the seasoned Office Staff of Karen, Jesse, Lisa & Trudy along with the talented Maintenance Team of Weldon, Shane & Josh. In the near future I'll sell CA commercial properties and exchange them for 1031 purchases and look forward to 221 handling everything as our Realtors & Mngmt Co. Being an owner/landlord there are now so many legal aspects with rental property management that the "real smart-move" is to have it overseen by a professional. Hoping this review helps future Tenants looking to rent & Landlords looking for sound advise!

Fantastic experience: 221 has been great to work with. Great staff and communications.

Fantastic experience: I have rented from 221 Property Services for about 2 years now and they are an absolute joy to work with! Any and all of my concerns and issues are taken care of in a very timely manner. All of the staff here are absolutely awesome!! Jesse, Karen, and Lisa are professional and personable and really go out of their way to make sure the tenants are taken care of. We lived in one of their properties and the owner all of a sudden unfortunately was going through some real tough personal stuff and had to sell the house (completely understandable.) The ladies from 221 not only made sure I had very timely notice (more than they needed to) but also helped us find another beautiful home to rent! I mean it when I say for landlords this company is worth their weight in Gold!! Thank You 221 Property Services

Fantastic experience: The staff here is always so helpful and quick to take care of any issues I may have.

Negative experience: I personally had bad experiences with them throughout my entire duration there. I also was required to pay to fix items I did not believe I should have. There are some maintenance I fully understand others. I had to do simply because the house was old and poorly maintained .

Negative experience: If you are a landlord, I highly recommend managing your own properties. They placed tenants in our property who did not have the financial ability to pay the rent, who were evicted, who destroyed our property, held parties at night, and hit and ran our neighbor's building while drunk. Our properties are high end and there was absolutely no excuse for them placing unqualified people in our property, except for the fact that they charged us every time they placed a new tenant. They told us it was just impossible to keep a tenant over a year. Totally untrue! Under my management, I have had tenants who have stayed over 5 years and a minimum of 2 years. Once we took over management of our properties, the current tenants told us what was going on. They didn't even clean between tenants. They had one move out, and the next day, the new one move in. I assumed they were cleaning at night. Nope. No cleaning in between tenants. They did not take care of our property. The landscaping firm they recommended didn't even have the irrigation system working. What a nightmare! So extremely disappointing after Pam presented herself as only managing well kept properties, which ours was until they started managing it. Would have left 0 stars if that was an option. eta: No, Pam, most certainly did NOT brand the wrong company. Also, forgot to include how Karen insisted we allow pets, and then rented to her friend, whose dog urinated all over our decks and ruined them. Dog also pooped in the house and carpet had to be replaced. Disgusting!

Fantastic experience: Very professional fast and friendly and rent ready they get you right in

Fantastic experience: Awesome to work with.

Fantastic experience: I was waiting to leave a review until after I got my security deposit back. I was very excited to get back almost all of it because I kept the place in good shape. 221 was my first experience renting from a property management company and not a private renter and it was a really good experience. They weren’t intrusive at all, they responded to maintenance requests usually same day, and they only ever bugged me to let me know when maintenance was coming to do work on the property. Karen was very helpful and patient with me as I was unfamiliar with the process and she helped make a very stressful situation a lot easier. I would definitely recommend them over other property management places if you are younger. I’m only 20 and this was the only place that would let me rent from them without having a co signer that owned property.

Fantastic experience: This property management is good to rent from. They seem to care and understand that just because I am renting does not negate the fact that this is my home. I dont feel jerked around or bullied like in the past with other Grants Pass property management companies. They respond the quickest I have seen to maintenance requests and do good quality repairs. Also, they are probably the least intrusive on their tenants. They have all the same rules and fines for breaking rules that other property management places have but they aren't all up in my business. Other places I was just as good a tenant and have had a hard time working with them. Definately not the cutthroat business I have seen as with other property management in Grants Pass.

Negative experience: Ripped me off my deposit. Apparently they do this with everyone.

Fantastic experience: Professional, personable and genuine service.

Fantastic experience: Respectful and kind and informative

Fantastic experience: Of course, I will write about what an asset 221 Property Services is to Grants pass for the benefit of those looking for a home and for those who have homes for rent. Over the many years of a business relationship with 221 Property Services, I have been very satisfied with the professional consistent, management of my rental properties. I am able to depend of the expertise of the staff and owner of 221 to manage my properties without a doubt or concern. I believe that the reason that we have such a low turnover is due to the management of 221 Property Services. "Fair, firm and Friendly" is how I see them. Definitely a plus for the community of landlords and tenants. Thanks 221 from the heart.

Fantastic experience: Great company, needed something done next day done!!

Fantastic experience: I have rented from here and had zero issues Very fair company

Negative experience: Not great at all super stuck up and rude.

Positive experience: Very professional atmosphere and staff.

Fantastic experience: I have been with 221 Propery Services for 17 years in a commercial business and have over those years had instances of repairs and maintenance and have been 100 percent satisfied with office help and field representatives. The promptness of response time and attitudes behind it all good!!

Fantastic experience: Amazing people

Negative experience: If it were possible to give 0 I would. I dont care if they are the quickest on maintaining the property. The what I once thought was a pretty amazing staff is so far from the truth and let me just say while they were all dressed up in costume, I definetaly saw the true them!! They are completely unwilling to even rationalize with you. Let me give the issue here: 9/16 Rent is due on the 1st of the month, but by the 4th to avoid a late fee. 9/4/16 is a Sunday, So Monday (closed for the Labor day, but even so most would except the payment due to Sunday being the 4th) my husband goes in before work at about 6:30am gets a money order then drops it in the drop box. We hear NOTHING about a fee until October when the notification is sent via mail and written in big hand written red letters that if we dont pay the LATE FEE, not rent a late fee that they ONLY charged us for because the date of the money order said 9/5/16 which it couldn't even be processed and wasn't until 9/6/16!!! IF we would have marked the date off NO FEE!!! BTW the actual home owner gets NO FEE year end bonuses on the tenants it seems like!!! We should have known they were heartless money hungry business in the first place! The homeowner only wanted to charge $1400 for the property buuuut oh no 221 hikes it up $200 more!!!!!!!! Unfortunately for us we had been looking for an entire year for a place because the market is SO LOW for housing and when the home owner told us he had chosen us we gave notice. so then when finally the contract was drawn up we were sort of left having to pay it! OH and not to mention the language that they use IN OFFICE! I was literally speechless when this woman dressed as an angel, the maintenance manager of 221 came from the back and started her spew of poorly choiced words!! OHHH!! And when someone walked in on the situation they didn't want them to hear the hearless details of the company so do you know what they did??!!?? Called the police to have me removed when THEY raised voices, didn't want to reason just collect bonus money and used language that should not be used to represent a company!! Ha it was funny cause the officer came to talk to me, he COMPLETELY understood where I was coming from, because I was completely calm when he arrived and they were all standing with the tones running at me. Its sad that this is what the world is becoming... in-human. BTW I did talk to the homeowner and even he said the fee was ridiculous & felt he should pay us back for it!!! Now THAT is AWESOME!

Negative experience: RENTERS BEWARE !!!!! this company and all others like it are NOT fair or care about the renters or finding renters home what so ever! their perpuse is to make money off the loaded home owners and the renters barely getting by. Who can afford 35$ per application per adult? I'm a family of 3 adults so that's 105$ for all of us to apply and it's taken a hole year just to save enough for a deposit to be able to move now these leeches want most of it just for one application for one house your not even gaurented to get so when you don't get it and no you will never get the first one you apply for you start it all over again another house another application another 105$ to apply!!! And i thought craigs list was bad for scams ..... but there one of the biggest scammers out there ...... RENTERS BEWARE

Fantastic experience: I was fortunate to rent a wonderful home managed by 221 right on the Rogue River. Coming from out of state, with no rental history and some credit issues, they worked with me to get my son and I into this property. Unfortunately, after living there over five years the owners decided to sell the rental property and we had to move out. Any maintence issue we ever had was handled promptly, even on a holiday weekend. After reading some of the negative reviews I was a bit worried about getting my deposit back. I experienced exactly the opposit. I got back all but $199 which was deducted for carpet cleaning and flea fogging because we had a golden retriever in the house the entire five years. They staff were great to deal with and I would not hesitate to recommend using their service in the furtue. Great company.