Sierra Vista Homes

Fantastic experience: Tina really helped guide us through an untypical sale. There were a few obstacles to the sale of the house with acreage we bought in Bisbee, but Tina was able to help us. She is well-connected and was able to arrange for professionals to do various inspections and evaluations we wanted. The sale was out of town, but Tina met us at the house several times. We will always be thankful for her help in buying our future retirement home.

Fantastic experience: Tina was super helpful during my house search (which took six months). She assisted with all the steps needed to find my perfect home. I would highly recommend her to anyone who needs a realtor in Cochise county. Melanie and Elizabeth helped also with my home purchase. They are a great team to have in your corner!

Fantastic experience: Our realtor was Tina Novak…She always had a smile on our face despite our many questions. We had been looking for a place in Sierra Vista for several years. We had made an offer on one place but due to well and septic issues we withdrew our offer. Tina always had several other options. When an offer on a place was refused she said I think you could get this place. It was a bit challenging as it was a repossession and escrow wasn’t involved but Tina did great through this process keeping us informed all along the way. We’re very pleased with our purchase and Tina’s professionalism and expertise.

Fantastic experience: Ms. Tina was amazing from the start. I wasn’t sure about what I wanted but she quickly found my dream home in an area that we love! Her expertise was tremendous when trying to find not only options but options that fit our lifestyle! She was kind a patient with us while trying to navigate buying in a new state. I would highly recommend her.

Fantastic experience: Great job selling my house Melanie, Sonny & Bella. Will recommend you to my friends! Happy New Year!

Fantastic experience: I had the best experience buying my first house with the help of Sonny and Melanie! I would definitely recommend these amazing people over and over again!

Fantastic experience: Tina was absolutely phenomenal during our house search. She was knowledgeable, patient, and dedicated to finding the perfect home for us. Her expertise and attention to detail made the process smooth and stress-free. We couldn't have asked for a better real estate agent. Highly recommend Tina to anyone looking for their dream home!

Fantastic experience: Had a great experience with Tina when buying our home.

Fantastic experience: Melanie is the best realtor we've worked with. It took months of looking around for a house that fit our parameters and Melanie made it happen almost as if it was magic. We couldn't be happier with our house, Melanie's attention to detail, making sure that the inspections and fixes were done correctly. I wish I could give more than 5 stars because they deserve it.

Fantastic experience: We were 3 adults looking to purchase 1 home to satisfy all our needs and expectations, all within our budget. Melanie's knowledge of the area and attention to our specific needs lead straight to the perfect home! Would definitely recommend Sierra Vista Homes!

Fantastic experience: My experience with Sierra Vista homes has been nothing but amazing. Sonny is a great guy. When we were looking for a home after coming here from Texas we got with another company that wasn’t very kind to us. We got turn down at other places but Sonny saw something in us. And I will forever be thankful for the generosity he has shown my family. Thanks! And God bless you

Fantastic experience: I can't speak highly enough of my experience with Sierra Vista Homes. I met with a couple of realtors before meeting with Sonny and Melanie, but I knew instantly that they were the ones for me. They are honest and hands-on and really helped to take the pressure off of me. I never felt forced to make an offer and when I finally found the "one" and ended up in a bidding war, they walked me through every step of the negotiations. It all worked out and I purchased my home, I would not hesitate to recommend Sierra Vista Homes / Service First Realty. Sonny, Melanie and the whole team are awesome, if you're in the market to purchase a home or sell your home don't hesitate to reach out to them.

Fantastic experience: My husband and I purchased two homes and sold one using Sierra Vista Homes, which Sonny Lee owns. We were blessed all three times to work with fabulous and knowledgeable realtors. Tina Novack , Melanie Crane, and Alexis Moore were truly exceptional. I met them when I moved from Chicago and purchased my first home in Sierra Vista. I was impressed with their level of knowledge and the amount of data they had about the market. It was a no-brainer for me to work with them since I was set on buying in Sierra Vista, and I’m so thankful I did. Tina Novack , Melanie Crane, and Alexis Moore were ALWAYS available for home tours. Their responsiveness was incredible. If they didn’t pick up, they always called back no longer than 5 minutes later.

Fantastic experience: We bought a new home in 2018 with Sonny and Melanie they were very professional throughout the entire process. They kept us informed from start to finish. They took care of any concerns we had quickly and error free. I highly recommend them in helping anyone who wants to by a home.

Fantastic experience: I went through a house change in 2019 and I couldn't have had a better experience. Service First is an amazing team of realtors but the one I really appreciate so much I can't place it all on this comment. Is Tina Novack. She was very professional and very knowledgeable in the realty field more than anyone I've had in the past. She also made my buying process easy and made me feel the most welcome. I cannot recommend her enough and the Service First team. They really live up to their name.

Fantastic experience: Great experience with Melanie. Knows her stuff!

Fantastic experience: Great Customer service is hard to find but alexis was amazing. She was so knowledgeable and very professional answered all my questions to help me make my best choice

Fantastic experience: ALEXIS MOORE IS THE BEST! VERY KNOWLEDGEABLE! VERY CUSTOMER FOCUSED! SHE GOES ABOVE AND BEYOND!

Fantastic experience: I worked with a young lady named alexis.she was absolutely amazing. She went above and beyond to find our family our dream home. I am quite picky and and can be quite demanding at times, but she handled it with ease and was so professional and polite. Thank you so much alexis for everything you did for our family.

Fantastic experience: Awesome company and team of experienced agents!

Fantastic experience: It is rare to find customer service to the level we have received from our real estate agent Tina Novack. She has gone over and above what we expected to make our home search and purchasing experience the best it could be. She kept in regular communication with us over the last two years until we made the decision to buy in Sierra Vista. Her positive attitude, experience and pleasant nature has been comforting and made our journey as effortless as possible! I can’t say enough about Tina Novack and will recommend her to represent anyone looking for real estate. Thank you Tina!

Fantastic experience: Tina helped me purchase a vacant lot in Bisbee, AZ. She went above and beyond to help me, where other agents were unwilling to lift a finger. Highly recommend.

Fantastic experience: A marvelous group of dedicated realtors.

Fantastic experience: I purchased and sold my home with Melanie and Sierra Vista Homes. I must say the honesty, integrity, professionalism and communication was incredible and top notch, I couldn't be happier with the purchase and sale of my home. I highly recommend Melanie and Sierra Vista Homes!!!!

Fantastic experience: Sonny and Melanie are fantastic! I was able to get a home in my price range in a perfect neighborhood for me. I highly recommend them if you need to buy or sell a home.

Fantastic experience: After reading some of the negative reviews I personally didn't see any negative issues that others had. Guess it's just how you look at things. Home selling and buying is a very stressful situation for all and really depends on what the market is at the time. My experience with SVH is that it all went smoothly. I purchased the home through them in 2016 and sold it through them in 2022. Everyone works hard, friendly and communicate well. Highly recommend.

Fantastic experience: Sonny and Melanie are amazing. You will not find a better team than these two. I cannot tell you the number of times they have went out of their way for me and as a member of a veteran’s organization I have seen what they do for Veterans; that is why I chose them. You can find a relator anywhere, especially one that will take your money and leave you waiting or not go the extra mile, but I know beyond a shadow of a doubt they don’t make much money after all they do for their customers, so if you want 1000% effort this is where you need to go. I cannot say enough good words. I am not paid to say this and will not benefit from this review. I bought a house with them, and sold a house with them so I have seen both sides.

Fantastic experience: The house markets in 2021 have been literally nuts. Melanie Crane managed our purchase of a new home masterfully. Her guidance, thoroughness, courtesy, expertise, attention to detail and over-the-top helpfulness were key to our successful purchase of a newly built home. Literally, without guidance like that, we would most likely still be shopping and unsuccessful. In truth, I would recommend her to work with anyone I know as the absolute best agent one could ask for. We are grateful and delighted with the outcome of this process that Melanie facilitated with her skills, through the most difficult market any buyer could encounter. Instead of being out-bid time and again buy monied parties, she managed us into a new home. Thank You Melanie!

Positive experience: Great service

Negative experience: Zero professionalism. I had to walk the realtor through the process and still pay. You would be better off with any other realty company.

Negative experience: There was a misunderstanding on my part that he was the listing agent for a property that I was interested in. Despite offering my apology, this agent acted very arrogant, assuming, and derogatory towards me. He explained multiple times how I was wasting the precious minutes of his valuable time, how he had so much real estate experience then me, and that the property I was interested in was also not worth his time. I will not ever be taking up any more of his time again...ever.

Fantastic experience: First time buying a home is very stressful but Roy and Gail Butler have been so helpful. Very informative and they ALWAYS answer my calls. We are very greatful for them throughout this whole experience.

Negative experience: Gloria is extremely rude. I am looking for a new agent and her service skills are not what I expected nor desire. I will not even work with this agency because of the experience I had with Gloria. Shocking.

Fantastic experience: Never thought that my house would sell in 9 days. Sonny Lee and Melanie are one awesome team. Little was needed from me. I cannot say enough about the experience.

Fantastic experience: Sonny Lee is extremely knowledgeable. He has helped me countless times over the last 20 years. He’s my Go-to guy whenever I have questions or need real estate assistance. My husband and I really enjoy talking to him!!

Fantastic experience: We've had a good experience with Sonny and Melanie. They helped us find our home 4 years ago and then helped us sell it which we were able to come out in the green on it. They always answered all my questions and were very knowledgeable. When it came time to sell our home they had it sold and we closed within 3 months of first listing it.

Negative experience: Realtor wasn't very knowledgeable about the properties she showed me & pushed me to do financing with one particular individual. I like to make my own financial decisions even if I use the institution they recommend. I don't recommend using them at all.

Fantastic experience: Purchased a home in Sierra Vista and had the fortune of working with Sonny Lee and his whole team. Great bunch of people. This was my first time purchasing a home but Sonny and his team made the whole process painless. Sonny made himself available when other realtors wouldn’t even answer their phones. On the rare occasion Sonny couldn’t answer a question, one quick call or text to Melanie back in the office and he would have the answer in no time. Thanks so much to the entire Service First Realty team.

Fantastic experience: Dealt with Sonny many times I feel he's probably one of the most honest realtors in Sierra Vista great attitude

Negative experience: Sonny is all about the money. He will state that he sells so many homes so another one is just "a dime in the bucket". Even if you are pre approved, he may not like you pre approval, show up to your appointment, argue with you, not show you the house, and ultimately lose your business. Oh and by the way his "people" said that the pre approval was good.

Fantastic experience: thank you so much sonny and team you made my house buying simple and easy. and thank you for all the paitence you showed me and explaining everything in detail so i would understand everything that was happening. thank you again

Negative experience: Received poor customer service from an assistant to the Realtor. Then the realtor continued to contact my family after being advised to remove us from distribution list, emails and phone calls which were provided in writing. We were contacted after 8:00 pm on a Sunday which is traceable. Threats to contact a former employer (military) were made, we were insulted and apparently stalked since no personal information was provided to the company other than email and a personal phone number. It makes me wonder if it is his normal business practice to threaten military and/or former military if they do not use his service or recommend his business. I would strongly recommend another company if you would like to receive "service first".

Negative experience: Mr. Lee represented the buyer for the house my wife and I just sold. He came very close to blowing the sale because of the way he treated my wife and I. He wouldn't meet time deadlines and wouldn't communicate with our agent and had a very lazy indifferent attitude. After dealing with him, we were going to relist the house and not allow him to show it in the future. The buyers instead came to us and worked thing out, very nice people. They saved the sale for him, too bad he got half of the commission. My wife and I don't recommend this guy.