Enchantment Realty & Property Management

Negative experience: Disappointing X10. Asked a realtor here for an estimate on what my home in Silver City was worth. She took an uninterested walk through the house, looked at year built and square feet and quoted me a price so low I choked. I home worked other for sale homes in the county, and did a FSBO through Zillow. Had three cash offers within 2 weeks 30% higher than this 'expert' realtor told me I'd get. Plus I didn't have to pay her 3% commission (for doing what exactly). I highly recommend selling your home yourself. It is not hard to do. And you care enough about your home you will make sure potential buyers see it's value. How these people stay in business is beyond me.

Fantastic experience: Can’t say enough good things about Alexa who quickly and efficiently sold my Tyrone home. I live out of state and she easily dealt with all parts of the transaction long distance, gave sound advice and was knowledgeable about the community. Highly recommend Alexa for any real estate needs.

Fantastic experience: Enchantment is the way to go! Not only are the girls in the office awesome, but what a welcoming environment and a easy process! Working with Alexa has always been an excellent experience. 10/10 Recommend!

Fantastic experience: I can't say enough good things about my experience with Alexa as my realtor. From the moment we started the process of selling my house, she was incredibly knowledgeable, professional, and supportive. Alexa guided me through every step, providing valuable insights on how to prepare my home for the market. Her marketing strategy was top-notch, and thanks to her efforts, my house sold within just 48 hours of being listed! I couldn't believe how quickly everything happened. She also negotiated a fantastic price that resulted in a significant for me. If you’re looking for a realtor who will go above and beyond to ensure your success, I highly recommend Alexa. She truly made the home selling experience a positive and profitable one.

Fantastic experience: Enchantment is my go to. Working with Alexa has always been an excellent experience. She is punctual, professional, and highly knowledgeable about the market. Alexa consistently goes above and beyond to address every question and tries to meet every need, making the process so much smoother from start to finish. I have worked with her multiple times, and each experience has been amazing. I would confidently recommend Alexa to anyone looking to buy or sell a home.

Fantastic experience: I can't say enough good things about my experience with Enchantment Realty. From start to finish, their team was professional, knowledgeable, and genuinely invested in helping me find the perfect home. They know the local market inside and out, and their guidance made the entire process feel smooth and stress-free.

Negative experience: If I could give this less than one star I would. Alexa was incredibly deceitful, didn't return texts or calls in a timely manner and completely refused to share pertinent details of my business transaction. I wasted quite a bit of time and later found out she declined to provide documents to me which by law she is required to disclose. Every time I asked questions or expressed any concerns about a specific step in the sale, she shrugged it off and said things like "no big deal". Guess what? Everything I was concerned about happened behind my back until I finally fired her. You have to disclose additional lenders. You cannot schedule builders to start a construction job without negotiating the deal, providing a bid and getting consent from all parties. I called her business partner and told her that Alexa wouldn't contact me, return texts or discuss my concerns and I needed to terminate. Be careful with realtors who say everything is fine and don't have time to discuss what's going on. I regret working with Alexa.

Fantastic experience: Enchantment Realty is the best! They all went over and beyond in helping me sell and purchase my forever home!!!!!!!

Fantastic experience: The realtors and property management personnel have gone above and beyond in every aspect of our dealings. I'm extremely happy with my home purchase and the lovely ladies who held my hand the whole way through.

Fantastic experience: The staff at Enchantment is very helpful and professional

Fantastic experience: Big shout out to the whole team at Enchantment ! They are extremely helpful and professional. They have some of the best realtors in town along with the most up-kept rentals. They make the home buying process a breeze and are very eager to help you every step of the way! Thanks again to Enchantment Realty & Property Management!

Fantastic experience: Very professional and easy to work with!

Negative experience: Was not happy with the services provided. Will not be using a real name in order to protect against retaliation.

Fantastic experience: Marrisa and Linda Rowse are two of the nicest people you will ever meet. They are so understanding and helpful! If I could give 6 stars I would. You can trust that this company will help you 100% through selling your home and all the obstacles that come with it. 👍👍👍

Fantastic experience: I live in Oregon and bought a house remotely in Silver City. My agent, Marissa, went above and beyond to make sure I was informed every step of the way. She was professional, attentive and knowledgeable, and responded quickly to any questions/concerns I had. I highly recommend Marissa!

Fantastic experience: Linda & Marissa Rouse will go above & beyond for you! They are the best! They know what you are wanting & deliver.

Fantastic experience: Awesome please to buy or sell your home. Hardest working brokers in Grant County.

Negative experience: This is not the company you want to trust renting your property to. The only professional I met was the lady at the front desk. I fired them, after refusing to have renters keep up the yard. I asked how many times the residence had been checked in last year and was told it hadn’t due to COVID. They sure got their part of the rent. They left the residence needing the inside painted, due to using the wrong color of white in spots. Back yard had never been cut. Stay away from this group.

Fantastic experience: Great Realtors. Very friendly and professional. See Alexa Trujillo for your best experience.

Negative experience: We were very excited to work with Enchantment because we were recommended by a friend that I met at WNMU. She said they were very friendly, quick, and super helpful with their move to attend/help out at WNMU. Unfortunately for us, this is was not the case. When Merry was calling our references, she was VERY UNPROFESSIONAL as she did not state who who was calling or what for; she simply asked “Do you know so and so?” She also would CUT OFF our references on the phone as they were speaking. She said seemed very COLD and NOT personable speaking to our references. We found out we were denied once one of the applicants called to know the status. Enchantment already knew the answer when our applicant called saying they had other applicants and were going with others more qualified. I am a graduate student at Western New Mexico and my boyfriend is a senior football player at Western New Mexico University. I have a full-time job with 4 years of rental history. His mother wants to help us out during this time and pay for the rent (as she currently does also with no issue) so she also needs to be an applicant. She makes more than enough a month with 20+ years as a home owner. Enchantment had an issue with her paying for us, even after hearing back from our current landlord where there had only ever been one payment late, but we quickly resolved the way we sent the payment. Our current landlord have no complaints about us. All in all, we were denied for being college students even though we are very responsible, respectful, and they would have got the impression from our references. The only people we have ever had at our current rental home in Silver City, were our families once. Enchantment’s LARGEST concern with us and reason for denying us the home, was because we were students in college as they told his mother. Yet, they offered us another home after getting denied one with a slight change in price. That same day we were denied, the home we were was re-listed on the market. If they had concerns over the home we wanted for being college students, they should have addressed that worry directly to us to get to know us a bit more. I wish the company was more honest and straightforward to us. I felt the entire time they were being more difficult and if they knew they didn’t want us because we were college students, they should have said so before we applied (we told them during home tour) I wasted $75 in applications fees. Not professional. I was extremely disappointed in this realty and do not recommend to anyone. For those families who wish to help out their children during college, DO NOT go to Enchantment realty.

Fantastic experience: Alexa made my real estate experience a pleasure through her attention to detail and making it simple for me to complete my transaction.

Negative experience: Karen, or Linda, was very unprofessional in showing me a duplex I was interested in, I felt rushed and not taken seriously, It was suggested to me that I pay a year full in advance due to my inconsistent income, she wasn’t helpful or consistent in keeping me updated on the place and was told to not bother to waste $25 on an application fee, when I called to check-in I spoke with another realtor who was also just as rude and didn’t take the time to help me, it was a disappointing experience and won’t be interested in doing business with Enchantment Realty

Fantastic experience: The owner is awesome and goes above and beyond for her clients

Negative experience: Very unprofessional agent, I'd pass up on entire realty. Since you don't vet your agents to be 1) knowledgeable in the very basics of real estate 2) not being rude to potential clients.

Fantastic experience: Linda was my agent. I happened upon them when I was in town for one day on a job interview. She showed me 6 houses on late notice that day and another 8 when I flew back a few weeks later. I was 1400 miles away and she remained in contact with me they the while home buying and answered any questions I had. She went above and beyond to help me out! They will be my referral real estate company for anyone.

Fantastic experience: LJ Lundy could not have been more professional and helpful in the purchase of my new home.

Fantastic experience: LJ Lunt was a fantastic person to work with when selling my home in Silver City. She was very professional and knowledgeable in all aspects of selling it. When there seemed to be a problem about city water not being on part of my acreage LJ was right on top of it. It took a few hours, and three different offices, but she was able to get it straightened out that city water was on the property. The others in the office were friendly and very helpful when I called and when visiting the office. Kathleen Ladner.

Fantastic experience: LJ Lundy just finished selling the second home for us. She was a true professional and made both sales very easy. It was especially hard for her as we live in Southern California and we did all transactions long distance. I highly recommend LJ if you are in need of a professional realtor.

Fantastic experience: We were clients of Enchantment this year and could not be more pleased with the help, professionalism and results that the entire staff provided. Our business involved selling my deceased brother's property, and from beginning to closing, our agent, L. J., showed that she knew the market which helped us fix an accurate selling price. Since we do not live in the Silver City area, L. J. enabled us to do much of the business electronically. We were beyond satisfied with the personal attention that Enchantment showed us and would recommend highly this realty firm. Tom Kennedy, Racine WI

Fantastic experience: Enchantment Realty is the BEST. LJ Lundy is honest and hard working. She sold our house in 2018 within the time frame she told us it would take, and for the exact amount of money she suggested it was worth. She nailed it. As a former local Realtor, I knew the office and the people I wanted to employ to sell my home. LJ KNOWS her business. Thanks LJ!

Fantastic experience: LJ Lundy was my agent and she did an amazing job and was very patient with me. I began my home search in March and informed her I wasn't sure if I was going to make the investment in a home at best it would be quite a while before I was ready to purchase possible six months. LJ worked with me and was attentive to my needs as if I was making a purchase within the next few weeks. LJ also returned my calls and email very quickly which I truly appreciated. I'd recommend LJ to anyone looking to purchase in the Grant County area.

Fantastic experience: We have used Enchantment Realty property management for 2 years. Their staff is very professional and helpful. We have no complaints.

Fantastic experience: To whom it may concern: I have had Kim/Jim Thomison as my Property Manager in Rental Property located in Silver City, N.M. for over 20 years now and have never been more happy with their administration and management of said property. Any problems that may have arisen, i.e., broken/damaged appliances, housing concerns, etc., of tenants have been resolved promptly and satisfactorily for all concerned, myself included. Their professionalism in all aspects of their charge and agreement with me has been above reproach. I recommend them highly for anyone seeking professional handlers of the administration of their property and effects in their charge. I have had/have other rental properties in Arizona and other states including past International properties and have to say that Kim and Tim Thomison have been the best of the best Property Managers I have been associated with throughout the years in my own endeavors. Alex A. Nagtalon

Fantastic experience: LJ has been very professional. I expect my house to sell soon with her professionalism

Negative experience: The lady that answers phones is very rude, unfortunately she is the link between you and the landlord. If you deal with company expect to be disrespected.

Fantastic experience: Jim Thompson is an outstanding landlord. He his kind and understanding about payments. He is on top of any repairs that need to be done. Renbursements are also given for any upgrades that come out of pocket. I would recommend renting or buying from him.

Negative experience: Called to get information about a house, lady was really rude.