Real Property Management Bay State West

Experiencia fantástica: This was a good experience as someone who does not move often. Guided me thru the process . They provide services to assist you with setting up utilities. Response to any of my many questions was quick. The agent i specifically worked with was great. Thank you Logan.

Experiencia fantástica: I’ll start by thanking Logan Lacroix for all the help he gave me, as well as his patience and kindness; there are few people like him, as he goes the extra mile to provide assistance and guide you through the right steps.

Experiencia fantástica: Matt and his team are great,Any issues quickly resolved

Experiencia positiva: John M is absolutely the BEST maintenance guy I have ever met he truly does get things done fast and nicely! Have no issues with putting in request to get things done and getting them done

Experiencia fantástica: Efficient and responsive to challenges. Thank you!

Experiencia fantástica: Very professional and friendly. Prompt and informative. Thank you Logan!

Experiencia fantástica: Wonderful response time from John! Very polite, professional, and personable. He got the job done! Thanks John!

Experiencia fantástica: Chris was very helpful. He completed everything i requested and was very respectful. It was nice to meet him.

Experiencia fantástica: Always a pleasure dealing with John from maintenance.

Experiencia fantástica: We engaged RPM last year on a multi unit property and Matt and team have done a great job managing it. It has been a tough property and neighborhood, but Matt is slowly bringing it to a good benchmark. We shall recommend RPM for anyone looking for a reliable property management company.

Experiencia fantástica: Thank you t Matt Lacroix Real property Management for your attendance

Experiencia positiva: The employees are very responsive and dependable.

Experiencia fantástica: Logan is very professional and helpful. Management is overall very knowledgeable and works in a timely manner for all needs/requirements.

Experiencia fantástica: So far good experience with them. Had a pipe unexpectedly burst on the first day and they had a plumber there and everything’s good now.

Experiencia fantástica: Out of the apartments in Springfield that I’ve lived in, this management group responds to every request that I have asked for with no hesitation. Great space and location for the price!

Experiencia negativa: If I could give zero stars, I would. From day one, real property management Bay State West has been dishonest, negligent, and openly disrespectful to tenants. “Real” property management should imply professionalism and accountability — this company demonstrates neither. Matt LaCroix is, without question, one of the most unprofessional property managers I have ever dealt with. They will lie to avoid responsibility, delay repairs for months, and only act when forced. Before move-in, we were told the unit included AC units. We arrived on July 1 in peak summer heat only to be told, “We don’t provide those,” forcing us to spend our own money to make the apartment livable. The rodent issue has been even worse. We first reported rodents in early November 2025. Nothing was meaningfully addressed. By February 2026, we were still catching rodents in our unit (with photo evidence). After repeated ignored complaints and only vague responses, my fiancé and I had to purchase traps ourselves and caught multiple rodents. No tenant should have to handle an infestation on their own because management refuses to act. Basic safety requirements were also ignored. We moved in July 2025 and did not have any smoke detectors until January 2026 — only after I contacted code enforcement. When confronted, Matt LaCroix said, “I wish you had submitted a work order,” despite the fact that previous work orders had consistently gone unanswered. It should not take a call to code enforcement for a landlord to comply with housing law. They also illegally charged us pet rent for a service animal — something explicitly protected under law. There is clear favoritism toward tenants who are personal friends of management, while others are dismissed and ignored. Meanwhile, we have had to tolerate neighbors who smoke indoors, blocky our motorcycle in and create an environment that feels unsafe. This company takes what could be a decent property and runs it into the ground through neglect, dishonesty, and blatant disregard for tenant rights. We have tried to be courteous, even offering our fridge (oh yeah, who doesn’t provide a fridge??) that we bought at move in for when we move out, and have been treated with disrespect. Any renter deserves better than this.

Experiencia fantástica: Found a property on Zillow, which led me to engage with this property management company and find a great new home for rent! In particular, Logan was communicative, responsive, and informative. When we suggested arrangements to make it a better for for us, Logan worked with the owner to approve our requests. He went above and beyond to help us out even before we signed and alleviate our concerns by explaining the facts and logistics of how the company handles the move.

Experiencia fantástica: For first time movers it was a very easy and quick process, we had no problems and all of our questions were answered.

Experiencia fantástica: Awesome and very communicative! Matt and Logan were the best!

Experiencia fantástica: I've been living in Real Property Management Bay State West properties for about three consecutive years. They are always attentive to their tenants' needs. In my experience, whenever I have a need, I contact them, and they quickly address it. I really have nothing to complain about; they have always been very responsive. I hope to continue living in their properties for many more years. They are the best!

Experiencia fantástica: Good people

Experiencia fantástica: John is an amazing maintenance guy. He was able to come up with great solutions to every one of the issues we were having. Super nice guy and part of a great team of people.

Experiencia fantástica: Logan who is apart of the Real Property Management Baystate West made our leasing process so easy as he was efficient and prompt. I look forward to living in our new rental! Thank you!

Experiencia positiva: Respond fast to messages, very helpful!

Experiencia fantástica: Great experience, Awesome team.im so grateful for their help in making a transition so easy for myself and family.Thank you Logan and Matt The entire team

Experiencia fantástica: My experience started as a roller coaster ride but Matt has been so supportive and helpful. From the initial contract to current day, no matter what I need he’s very responsive. The property was exactly as described, the maintenance has been perfect, and the lease process was easy. I’m very thankful for the personal touch!

Experiencia fantástica: I am very appreciate of Real Property Management , when it comes to maintenance Logan is super awesome , property management don't waste time and the job gets done promptly ,Great work ,Great Workers and great propertie management service .

Experiencia fantástica: Real Property Management has to be the best Property management company ever. Matt Lacroix is always coming through no matter what!

Experiencia fantástica: Real property handles the property where I live. Always there for our needs. I have to give Logan Property manager of the year for helping me the way he did today. I really appreciate it.

Experiencia fantástica: As an HVAC contractor it is a pleasure to work with a professional property management company

Experiencia fantástica: I’ve had a great experience working with Real Property Management.

Experiencia fantástica: We have had the best experience with this company. They are very knowledgeable. Matt Lacroix follows through on anything that needs to be done and makes sure everything is accomplished correctly.

Experiencia fantástica: Easy to work with. Communicate very well and timely.

Experiencia fantástica: Working with Matt with Real Property Management Bay State West has been exceptional. He took care of everything pertaining to the management of my rental from start to finish - marketing, screening, logistics, rent collection, maintenance requests, etc. His rates are reasonable and he prioritizes exceptional customer service. He always has clear and concise communication, and is always easy to get in touch with. Every encounter with him has been nothing short of responsive, helpful and professional. I highly recommend Matt to anyone looking for property management services!

Experiencia fantástica: Our Property Manager Matt Lacroix has been so helpful to us. He has helped us with two units already. He understood our needs but do to some circumstances we couldn’t stay in our first unit. He understood and made sure we got into another unit. He helped us wholeheartedly and We highly recommend this property management Matt has been simply wonderful to us and we appreciate him for that. We can thank him enough .

Experiencia fantástica: Matt is great to work with. He is responsive, professional and helpful. I highly recommend Real Property Management.

Experiencia fantástica: Certainly! Here’s a review template you can use for your property manager: --- I am thrilled to share my experience with Matt. From the very first interaction, it was clear that they prioritize exceptional service and tenant satisfaction. Communication has been outstanding; any questions or concerns I've had were addressed promptly and thoroughly. Matt’s proactive approach to property maintenance has ensured that my living space is always in top condition, which I greatly appreciate. Moreover, Matt has an impressive knowledge of the local market, providing me with valuable insights that have made my renting experience seamless. I highly recommend Matt to anyone in need of a reliable and attentive property management service. Thank you for making my experience so positive!

Experiencia negativa: Talking to them on the phone all I need to know about them. The altitude gotta go.

Experiencia fantástica: Matt provided exceptional assistance! I urgently needed help with property management for my client, and he promptly delivered, ensuring the job was completed swiftly. His company consistently delivers top-notch service, managing my client's units with excellence and offering him peace of mind. I definitely recommend them 10/10!

Experiencia fantástica: Matt was great to work with, and even provided us with further rentals to show my clients. Very responsive.

Experiencia fantástica: So far they've helped fix some issues and are continuing to help with certain things that the landlord originally didn't fix. That is very important to me and the communication has been very open and easy. I usually don't get that from a property management. I appreciate their help and support as a continue forward with my renting of their property.

Experiencia fantástica: Owner of company offers a personable and friendly approach to conducting business. Proactive at answering questions and offers flexibility, very happy with Property Management Services

Experiencia fantástica: The management has been amazing from day one with quick responses and really going above and beyond to get my family moved in. Maintenance is fast,curtious and reliable. The property is very well maintained. Ive been very satisfied with my experiences thus far with Real property management.

Experiencia fantástica: Great property management company. Understanding and kind people. Always willing to go the extra mile for tenants.

Experiencia fantástica: Great Job Managing my units. Highly recommended

Experiencia fantástica: Excellent management of the rental house

Experiencia negativa: Took months still not get things done yet. Had to reached out multiple times and guess what? I have received no follow through or follow up from the Property Management team when trying to address the issues. Didn't solve the problem within the time they proposed, dragged on for one week after another still no response. I’m just wondering all of the 5 star reviews are they true or not

Experiencia fantástica: The new maintenance guy Mike was and still continues to be awesome & do his job very thoroughly. I couldn’t have asked for a better company to take over for the last owner as nothing was getting done in our apartments and nothing was cared about now things are being taken care of in the same day if not the next and I for one not living off of the government paying my own rent with my own money can say it’s worth it and they are more than fair here with everything including chances and I love the changes that I’m seeing here.

Experiencia fantástica: Matt is great at property management. He has true compassion for his tenants and the property owners. He strives to create the best living environments for all involved.

Experiencia positiva: Person who came over was nice and communicated very well.

Experiencia fantástica: Staff has a lot of knowledge as it relates to property management. Also well versed with creating new leases and finding good tenants. Always willing to help with any project the crops up. I highly recommend Real Property Management.

Experiencia fantástica: I have had a great experience with Real Property Management. As a current tenant I have noticed that if anything needs to be fixed, they come right away. I have appreciated the professionalism and diligence they have shown. I highly recommend!

Experiencia fantástica: I am very happy and satisfied with the management services I'm receiving and the way my property is handled. Matt Lacroix the manager treats it like it's his very own and is always on top of any issues that arise & resolves them in a timely manner. I've had no complaints ever since they took over. I highly recommend this company to anyone that wants to have his/her property managed professionally.

Experiencia fantástica: Great experience

Experiencia fantástica: There was a quick response and the online process was very simple. I definitely recommend.

Experiencia fantástica: Matt, the agent I delt, he's very supportive, paid attention to every details. It was a pleasure to deal with him. Yes, a lot of paperwork, but it makes sense. I'd like to make a business with him when I'll launch a purchase of my own house.

Experiencia fantástica: I work with Matt on a professional level. RPM Bay State West is extremely responsive when contacted and I can only believe that transfers over to their management side when a resident contacts them or needs assistance. If you’re looking for a great place to live, consider one of the properties at RPM Bay State!

Experiencia fantástica: Matt is a good landlord and makes sure any problems are taken care of within good timing.

Experiencia fantástica: Matt is a coconscious and hands on property manager. Facilitating with ease between the owner, tenants and vendors. Matt only wants what is best for his clients!

Experiencia fantástica: Great People to work with and know their stuff!

Experiencia fantástica: Matt LaCroix has been wonderful.

Experiencia fantástica: Matt our management rep is very Knowledgable, Personable, explains everything well. This is our first time using a rental management company and we are extremely pleased with the process

Experiencia fantástica: I hired Matt & Real Property Management Baystate West a few months ago, and I am extremely happy with the company...to date the helped me increase the rent in one of my apartment and are currently fixing things that the pervious property should have done. Matt answered all my questions and provided me with a detailed action plan on what my next steps should be. Not only to grow my rental property portfolio but to produce a positive positive cash flow and reach my goals

Experiencia fantástica: Highly recommend Matt and Real Property Management Bay State West. Matt has been super responsive, flexible, and easy to work with throughout the entire process. Efficient and professional every step of the way!

Experiencia fantástica: I had heard good about being a landlord and I heard some bad. As a new landlord I decided to get some help from a experienced property manager. I decided to go with Matt from Real property Management and I am so glad I did! Matt explained law's and gave great advice helping me to learn more about being a responsible landlord. He screened tenant's and found the ideal tenant for me. I would highly recommend Matt just beginning like me a new landlord or a long time landlord. I can't thank him enough for his time and expertise.. Thankyou Matt. Ms. Ferri

Experiencia fantástica: Matt is literally a Godsend. He helped my daughter and I find somewhere to call home. We had been looking for a place for months, then we saw Real Property Management. He answered the first time we called, and had found our potential apartment before we hung up. He remained patient, kind, and proactive throughout the entire thing! I owe him some cookies. You're the best Matt!

Experiencia fantástica: We worked with Matt and he was very helpful and accurate through the whole process of getting us into our new apartment. I highly recommend him.

Experiencia fantástica: Matt from Real Propert Management is great to work with. His rates are very reasonable and his service is excellent. He is quick to respond to requests and he tries to find ways to save our condo association money. I recommend him highly.

Experiencia fantástica: We partner together to offer the industry's best solutions in Pest Care. Getting to know and work with Matt has been a great experience. Matt's friendly, professional, caring approach and demeanor are just a few reasons that he's awesome to work with. Matt's commitment and dedication to his owners and tenants are exceptional. I'm looking forward to our continued partnership!

Experiencia fantástica: Our Son landed his first job and needed to find an apartment close to work. Being a city kid, he doesn’t yet have his license, making a much more challenging search. Matt Lacroix took extra care to understand Zach, his specific needs and wants to find him a safe place in an unknown city with a relatively easy commute. Since his Mom & I can’t be there to assist due to work commitments, I especially appreciate knowing he was in such good hands starting his next phase in life. Thanks Matt!!

Experiencia fantástica: We did some electrical work for Real Property Management. They were professional, easy to work with, and paid on time. The best type of client!