Lone Eagle Management

Experiencia fantástica: Ron has been one of the most helpful people I’ve encountered. He’s very professional, nice, and helpful. I’m so grateful he’s crossed my path and went out his way to help me. So thankful for him.

Experiencia fantástica: ⭐️⭐️⭐️⭐️⭐️ I can’t say enough wonderful things about Suzanne! From the very beginning, she was incredibly accommodating, patient, and helpful. She made the decision to move so much easier and less stressful. She answered every question I had, and if she didn’t know the answer, she took the time to find it for me. I always felt like I was in good hands and that my questions and concerns truly mattered. The management team was also amazing! They made the paperwork and move-in process incredibly easy and smooth, which made the entire experience even better. I’m so grateful for how welcoming, professional, and supportive everyone was throughout the process. Suzanne and the entire management team made my move a truly positive experience. Highly recommend!

Experiencia negativa: The WORST

Experiencia negativa: I had a very disappointing experience with SUZZANE KWAN as a real estate professional. I found her communication and overall approach to be unprofessional. She frequently spoke negatively about the company she works for and shared gossip, which I found inappropriate and concerning. I also did not find her helpful or supportive during the process. At times, she seemed easily frustrated or annoyed when dealing with questions or concerns. Based on my experience, I would recommend working with a different real estate professional who is more professional, helpful, and respectful toward both clients and the company they represent.

Experiencia fantástica: Lone eagle management company was very professional. They were excellent and assisting me with my pursuit for finding a place to live. All the\nStaff and other professionals knew what they were really doing , and all the information was accurate. I do recommend personally for future housing speculation .

Experiencia fantástica: Very good management company. Very helpful

Experiencia negativa: UPDATE: Ron, the manager, called me this afternoon (March 6) and cussed me out because I left this review. I have never experienced such unprofessionalism and he proved my point... I was with Lone Eagle Management for two years and cannot recommend them. Ron, the manager, is extremely rude (the other negative reviews confirms this). A good service provider has to value customer service and treat each customer with respect, but Ron for whatever reason completely flips if you ask any sort of question or want to discuss anything. I get into specifics below. For starters, in this day and age, transferring money is quick and easy, but they take 3-4 weeks to disburse the rent that they collect from your tenants and apparently there is “nothing” they can do about it. Literally, mailing a check would be faster than whatever Lone Eagle does to disburse the rental funds. My tenants always paid on time on the 1st of each month and I wouldn’t receive their rent into my bank account from Lone Eagle until 3 weeks later, usually between the 21st and 27th of each month. When I asked about this early on, Ron’s response to me was basically go find someone else if you’re not happy about it, we can’t do anything. The rudeness was more irritating than the slowness of their system. A professional and normal explanation would’ve sufficed. I had a quiet two years with my rental property. Lone Eagle had to send a technician out a couple times, but nothing crazy. So the bulk of their services was to collect rent and send it 3 weeks later. I had no major issues until the end of the business relationship a few months ago when I was selling my property and finally needed Lone Eagle to step up and help me with the process. I discovered that they are not transparent with their pricing. They do not give you upfront quotes unless you request multiple times. They will charge you $400-500 for a technician to do the bare minimum and they do not disclose how much time was spent (for example, I later found out that I was charged $100+ for a technician to LOOK FOR PARKING, when the technician could’ve used the attached parking garage for $15). Their cleaning service for my move-out was $375 + tax (which again I had to ask for a quote for them to give me estimate pricing) and I ended up getting my own cleaners for $239.91 (this was a small 2 bed 2 bath condo). I also contested for months a random “Fire Protection Charge” ($341.28) that both Ron and their business manager had no idea about. Long story short, I never got my money back and they still haven't explained the charge. Lastly, when I finally got Ron on the phone last September to discuss some of my concerns, he couldn’t even hide his arrogance and rudeness. I would’ve been totally fine with legitimate explanations of charges and would understand that they were too busy to get back to me on certain things in a timely way, but Ron told me “He doesn’t have time and doesn’t want to deal with this.” He also had no explanation for the “Fire Protection Charge” to my account and sounded annoyed that I even brought it up, like I’m the problem and causing him inconvenience. He agreed to a refund of the “Fire Protection Charge”, which I never received. We agreed to end the business relationship with that phone call and Ron agreed to disburse the remaining balance on my account ($400 reserve amount) + the refund of the Fire Protection Charge. At the end of October, Lone Eagle charged me $266.56 for a reason I have yet to receive an explanation for and they sent me $202.72, which I assume is whatever was left in my account. There is still no explanation or refund to the Fire Protection Charge. Even after closing my accounts for 2 months (they didn't even help collect rent or help return my tenants' security deposit), they still had not returned my account balance. I very rarely leave negative reviews, but Ron’s rudeness and terrible customer service did it for me and I don’t want others to have the same experience. Please consider this review before doing business with Lone Eagle Management.

Experiencia fantástica: I’ve had a wonderful experience working with Lone Eagle Management. The leasing process was smooth, professional, and very well organized from start to finish. Jo and Ron are always responsive, helpful, and willing to answer any questions I have. What really stood out was how easy they made everything, from communication to paperwork. They were transparent, efficient, and made the entire process stress-free. It’s clear they take pride in maintaining their properties and providing a positive experience for their tenants. I would absolutely recommend Lone Eagle Management to anyone looking for a well-managed apartment and a leasing company that is professional, reliable, and easy to work with.

Experiencia fantástica: Lone eagle management has been the best property management group we’ve worked with. We have lived in many states and the organization of documents, their app/website, has been top notch. Our property manager Treva is very responsive and technicians are sent out promptly for any issue. All parties involved in the company are kind, attentive and never make you feel like a burden with maintenance requests or questions. We move often but I wish Lone Eagle was an option everywhere we go.

Experiencia negativa: If I could’ve give cero stars I would, I have been back and forward with the office trying to get my lease release from a property that the poorly manage , paid almost 6 thousand bucks just to move in with my 6 month pregnant wife , just to move out of the property due too sanitation issues 2 months later and today is the day that I haven’t get my lease release nor security deposit . Note ( I will be proceeding legally against your office ).

Experiencia negativa: I am writing this honest review to express my extreme dissatisfaction with the services provided by your property management company. Your repeated failure to perform even the most basic management duties has resulted in serious safety risks to tenants and substantial financial losses to me as an investor. Tenant complaints are routinely ignored or handled with unacceptable delays. Issues that should have been addressed immediately were allowed to escalate into far more serious problems due to your negligence. A particularly alarming example is the failure to repair and maintain the building elevator, which was left inoperable for extended periods. This is not merely poor service—it is a serious safety hazard that put tenants’ lives at risk. In addition, essential maintenance tasks are consistently neglected. Dumpsters are not cleaned or serviced on a monthly basis as required, creating unsanitary and unacceptable living conditions. These are fundamental responsibilities of a property management company, yet they are repeatedly ignored. From an ownership and investment standpoint, your mismanagement has directly caused me to lose return on investment across my rental portfolio under your care. Vacancies, tenant dissatisfaction, deferred maintenance, and lack of oversight have all contributed to measurable financial damage. Instead of protecting and enhancing the value of my properties, your company has done the opposite. Your operations appear sloppy, disorganized, and unprofessional. Communication is poor, documentation is lacking, and follow-through is virtually nonexistent. It is not an exaggeration to describe the overall conduct as ignorant of basic property management standards and responsibilities. I absolutely do not recommend your company. On the contrary, I strongly caution any current or prospective property owner or investor to think twice before utilizing your services, as doing so may jeopardize both tenant safety and their investment. I expect accountability for these failures and a serious reassessment of how your company operates.

Experiencia negativa: Terrible Property Management Experience – Avoid at All Costs I hired this property management company to protect and grow my investment. Instead, they completely destroyed it. The property was poorly maintained, basic issues were ignored, and problems were allowed to pile up. As a direct result of their negligence and lack of oversight, every tenant eventually left. What should have been a stable, income-producing property turned into a loss because of their failure to do their job. Communication was weak, follow-through was nonexistent, and there was no sense of accountability. A property manager’s main responsibility is to maintain the asset and keep tenants satisfied. They failed on both fronts. Because of their poor management, I have suffered significant financial loss and lost confidence in the investment altogether. I would never recommend this company to any investor, property owner, or anyone looking for reliable property management. Hiring them was a costly mistake.

Experiencia fantástica: Lone Eagle has helped me tremendously! They are fast, courteous and knowledgeable in every aspect of running my rental property!

Experiencia fantástica: Lone Eagle Management has made our move into our move into our new apartment painless and stress free. They’re extremely responsive and kind people who care deeply for their tenants comfort. 10/10

Experiencia negativa: My experience with real estate agent Suzanne Kwan was very negative. In my opinion, her communication was unprofessional, and I often felt she was not transparent about the properties or the process. I also felt uncomfortable with some of the comments she made about the company and people she works with. Based on my experience, I do not recommend working with her, and I hope the owner takes this review seriously.

Experiencia negativa: Your response to people shows your quality! I don't steal anyone's money so I feel pretty good about myself!! RUN AWAY from Ron and his management before they cause you any headache! A company with totally bogus operations. They managed our property for 5 months and during that period we have only received less than 3 months worth rent from them. They have never paid or send us details on what they did with the rest of OUR money. We replaced them with a new managent company about a month ago and they are still not sending the breakdown of what they did with our rent (free for all to guess) and NOT TRANSFERRING THE RENTER DEPOSIT to our new management company to this date. Ron is totally untrustworthy and not worthy of anyone's business. He thinks he is too important to do his job for the money he receives. All those transparency about sharing what goes in/out with their online platform, a total lie. We never receive an account in 5 months we had to deal with Ron and his team. What will you write under my comment, Ron? As I imagine you will not like my honest comment, either :) Here is what I have for you. I hope you get what you deserve in your life sooner or later.

Experiencia negativa: Building management has repeatedly failed to address serious issues, including ongoing electrical irregularities (cross wiring issue) that have affected my unit for several years (4 yrs exact). Despite multiple reports and documented evidence, no meaningful follow-up or resolution has occurred. This has been one of the most disappointing and frustrating experiences I’ve had with a property management company (look at prior bad reviews, it speaks for itself). in-reply to lone eagle management 10/08/2025 @ 3:36 pm - You're more worried about reviews than fixing the problem in front of us

Experiencia fantástica: We have been working with Lone Eagle management for two years now, and they have been exceptional. They have been extraordinarily helpful and patient, both in solving problems for tenants, and occasionally dealing with difficult tenants. Ron always offers constructive and helpful advice, and execution is unfailingly professional and courteous.

Experiencia negativa: Hahaha, just as I said he denies it.. You are for sure consistent Ron! So glad we are no longer working with you, we now know what a good management service can be. We actually receive our rent, and on time no kidding. Really, it is not a rocket science :) -10 Stars is what Ron deserves if possible to give. And the team he assigned to us at any step were mediocre as well. Disaster from the time they posted the property (they used old listing verbiage which was inaccurate. They did that after we sat and told them all the details of the house when she had pretended to write them down but didn't use any single one of them). We never received a breakdown of where the money went. And they paid the rent always late, never once on time or not at all, still waiting on the last two rents. All has proof with written emails but Ron will deny the same. After dealing with this company as a property manager for our place, it's clear all they work for is themselves. I am convinced many of the post owners are their friends and it doesn't reflect their real working principles and values. The attitude is "my time is too valuable for you", and they promise all the things prior to getting the contract but "you will get no payments in time, no account details or we will cause damage to your property by not dispatching emergency action and make you pay" attitude. So glad we are nearly done with Ron and his management, disrespectful they have been at best once we signed the contract with them. And Rom, do keep in mind, you are running other people's property to make money, not your own, do respect them as you should do. Yes Ron, you may be surprised to hear that it is not your own property to do whatever, and whenever you pleased to do so! You are bound by your contract just as much as we all are.

Experiencia fantástica: Very attentive service oriented property manager! Highly recommend to everyone!

Experiencia negativa: This is an exceedingly unprofessional property management company. On numberous occasions they have yelled at us, hung up on us, exhibited unprofessional and unacceptable sarcasm and outright refused to do their job. We have mutually agreed to part ways as they refuse to properly manage the property and don't like being called out on that front. They have tried to spend our money frivolously, not responded to us or the tenants in a timely manner, and most recently caused damages to our finished basement by ignoring a tenant request to see to a broken sump pump. If you have anything other than a flop house I would strongly wncou are you to steer clear of Lone Eagle Management.

Experiencia fantástica: Lone Eagle Management has been the best management company to work with. We've worked with our fair share, and by far the attention to detail, quick follow up, and thoroughness in which they do business can't be overstated. Treva and her team do an excellent job, making sure we feel heard and that our concerns are put to rest. Ron even took the time to give me a call to chat about our home and what we can expect next. If you're thinking about using them, do it. It is a worthwhile investment and your tenants will appreciate the great service. It can be hard to find companies where they really care about you, but this local family owned one really does.

Experiencia fantástica: I cannot say enough great things about Lone Eagle Management! From day one, they have been incredibly responsive, professional, and truly dedicated to ensuring my property is well taken care of. When I found myself in a situation, Ron immediately stepped in, providing the support and expertise I needed. He made me feel confident throughout the entire process, handling everything seamlessly. Knowing that my property is in such capable hands has given me complete piece of mind. This team goes above and beyond, always making themselves available and addressing concerns promptly. I highly recommend them to anyone looking for a reliable and trustworthy property management company!

Experiencia fantástica: The Team at Lone Eagle has done an exceptional job dealing with my tenants and managing my property. I could not find better service and management anywhere else. By keeping me updated on any issues at the property to making my tenants feel comfortable that any problems they may have will be handled right away. Lone Eagle makes me a better landlord by providing me the best management team to run my building.

Experiencia fantástica: Lone Eagle has been an outstanding property management company to work with. They helped me find two high-quality tenants quickly and have consistently provided top-notch service. Their responsiveness to any requests or concerns is immediate, and they truly go above and beyond to ensure everything runs smoothly. Beyond their professionalism, they are simply great people who genuinely care about their clients. I highly recommend Lone Eagle to any property owner looking for reliable and trustworthy management!

Experiencia fantástica: We were referred to Lone Eagle Management by a tenent of a future purchase. We could not be more satisfied! They are truly a professional and reliable team. They have the professionalism and, at the same time, the old-school work ethic. We couldn’t be more satisfied trusting the whole team with our investments.

Experiencia fantástica: While in between property management companies, I realized how much work it is to manage my handful of units. It goes beyond rent collection and fielding maintenance calls. There is strategy and operational expertise that are needed to succeed at being an amazing and effective Property Manager. Ron and his team have the experience, resources, and scale to help any property owner, regardless of how many units, to reduce the stress of management. The reality of having to deal with multiple tenants, municipalities, maintenance techs, etc. is overwhelming. Ron and his team are tuned in from day 1 to alleviate the management headaches. I've been working with Lone Eagle for almost a year and their service is top notch. If you need a property management firm, give them a call and see for yourself. My tenants also have positive experiences working with Ron and his team to get their concerns met timely.

Experiencia fantástica: Ron and the team at Lone Eagle are incredible. They have handled every issue in our rental professionally and in a timely manger. Their service staff are very friendly and work fast to fix any issues you have.

Experiencia fantástica: The Ron’s and Jo have been a breeze to work with. Their dedication and willingness to put the client first in this industry is a testament to their character. I wouldn’t work with anyone else.

Experiencia fantástica: I wanna say dealing with whomever representing The Owner, was very pleasing. The issue was resolved, and I can honestly give that 5 STARS.

Experiencia fantástica: Always listening and doing.

Experiencia negativa: This management company is the worst what management company talks about tenants not paying their rent when it's a lie.and real reason is that they don't do anything to fix problems in the apartment if I could show pictures and texts I would..

Experiencia fantástica: As a tenant, I'm very pleased with Lone Eagle, who recently took over the management of our building. Ron and his team are incredibly kind, respond quickly, and resolve any issues promptly. They are highly organized and have an effective system in place, which has greatly improved my living experience since they took over. Highly recommend their management services.

Experiencia fantástica: As owners, entrusting our properties to Lone Eagle Management has made management highly rewarding. From the outset, their communication has been prompt and professional. Whether by phone, email, or text, they are always available to address inquiries and provide timely updates. Their responsiveness has instilled confidence and peace of mind. We highly recommend their services to any property owner seeking a trustworthy and competent partner.

Experiencia fantástica: Lone Eagle Management sets a benchmark for excellence in condo management. Their unwavering commitment to communication, proactive maintenance, community engagement, financial transparency, and responsive staff make them a standout choice for any condominium community. As a owner, I can confidently attest to the quality of their services and the positive impact they have on the overall living experience.

Experiencia negativa: They start a job and they don't finish sometimes. I have being waiting for more than 35 days for them to complete a job they started on my daughter's room, roof leaking for more than one year and The answer is always we working on it. I have to continue calling the city inspectors in order for them to do any type a job.

Experiencia fantástica: I had a great experience with Lone eagle management company, thanks to the professionalism exhibited by Ron Jr and Ron Sr. Their attention to detail and commitment to excellent service truly stood out. Treva's efficiency in handling maintenance requests ensured that any issues were promptly addressed. I highly recommend their services to anyone seeking reliable property management company.

Experiencia fantástica: It is indeed a pleasure to say that Lone Eagle Management Company is #1!!! Living out of state and managing my property on my own was a horrible experience! I can honestly say that from the first time I called Lone Eagle Management they have kept every situation worry free and I don’t feel hesitant to trust them with anything concerning my property. Ron you guys have become family to my daughter and I. We appreciate EVERYTHING you’ve done for us!!!! All for a reasonable fee life has changed for us!! We love Lone Eagle and will always advertise your business!

Experiencia fantástica: Led by Jo and Ronn, Loan Eagle Management has done an exceptional job managing my apartment complex. They demonstrate remarkable professionalism in their work. Jo stands out with her keen attention to detail, excellent communication, and unmatched patience(I could only imagine). Similarly, Ronn SR, enriched with his vast knowledge of property and facilities management, is always prepared to answer any specific questions regarding maintenance/renovations etc. This dynamic team makes dealing with Loan Eagle Management a pleasure. Their proficiency and dedication to their work makes them an optimal recommendation for anyone in need of comprehensive and reliable property management services.

Experiencia fantástica: It is always a pleasure working with Jo and Ron DeBiasse! The phone is answered anytime you call to address a problem or any question. With my recent experience to coordinate an emergency repair, Jo and Ron worked with me after hours, got in touch with other parties involved and kept me in the loop the entire time. Thank you so much for your personal attention to all the details !

Experiencia fantástica: Great staff , helpful , and always prompt with their reply

Experiencia fantástica: Exceptional attentiveness, care, accuracy, and professionalism! This is our 4th year with Lone Eagle Management as our property managers. We remain impressed and grateful for their impeccable service. They are timely with their notifications, updates, and responses; and, they consistently demonstrate care and candor. We highly recommend this company! Super grateful for all their support.

Experiencia fantástica: Hands down the best property management experienceI've had in my 34 year old renter life. Personable staff promptly respondng to issues and then fixing them correctly the first time so that they don't repeat? Sign me up for the rest of my renting life. They're a breath of fresh air.

Experiencia fantástica: Very thorough and clear communication! They are easy to get in touch with and always pleasant. Much better than the previous mgmt company!

Experiencia fantástica: The responsiveness of this group is exceptional. Not only do they handle concerns quickly and efficiently, they are some of the nicest people you’ll work with. They will keep you updated and informed every step of the way, which honestly is such a huge deal for a tenant. I would highly recommend them and their service!

Experiencia fantástica: I have been a tenant of Lone Eagle Management for 20 years. I have a solo private practice in clinical psychology. I rate them with great enthusiasm five stars. They are caring, courteous, respectful, and very responsible in managing our property. Their personal touch goes way beyond what would be expected from a property manager. You can rely on Lone Eagle Management to run your property the way it should ! Thank You , Dr S

Experiencia fantástica: Jo is always approachable, personable, empathetic and great to work with.

Experiencia fantástica: I have been a client of Lone Eagle’s for almost a decade now. as a condo owner I have had my fair share of issues no different from others, since I live remotely there were times I felt I should have sold the property and moved on, but I got through it every time with the help from Lone Eagle team Jo, Ron and Ron Jr. Their professionalism, expertise and attention to detail made it all possible for me to continue to own my property worry free. They are like family members that I can count on when needed. — Christina G.

Experiencia fantástica: Ron and his team are amazing! The respond to any issues quickly and are professional. I did not have a property manager before and it has made my life much easier.

Experiencia fantástica: I'm very happy with our property management company - Lone Eagle Management. They are responsive, deliver good results and didn't raise their fees for many years!

Experiencia fantástica: Jo is very attentive and addresses any problems quickly and efficiently. They address any snow removal very quickly due to I'm a nurse and they know I need to get to work early

Experiencia fantástica: Lone Eagle Management excel in every way. They are professional at every turn, whether dealing with a crisis or a simple request. They are extremely knowledgable, responsive, reliable and trustworthy. I highly recommend them and will continue to use them to oversee my properties.

Experiencia fantástica: Jo and the team at Lone Eagle are absolutely amazing. Always resourceful and ready to help. They make it all so much easier for tenants and owners.

Experiencia fantástica: Lone Eagle is not just a management company, they treat their tenants like family. There professionalism combined with caring is exceptional.

Experiencia fantástica: As a Board member of a condominium complex, I appreciate that they are available 24/7 with management personnel answering the phone as opposed to an answering machine during business hours. After hours, they return your call with minimal wait time. When major projects are happening on site, there is always someone overseeing the work. I like the fact that Lone Eagle hires professionals that are a good fit for our complex. For the 28 years I have lived here, the plumbers, electricians and landscapers have remained the same and have excellent work ethics. Ron Sr., Ron Jr. and Jo are a pleasure to work with. I highly recommend Lone Eagle.

Experiencia fantástica: Lone Eagle has been great for Time Equities' business for quite some time now. They have been pro active about letting us know if a window pane was cracked on a weekend, to getting a plumber out to stop a leak before the tenant called us. They are truly great partners when helping us manage our assets.

Experiencia fantástica: Lone Eagle Management has been nothing, but helpful, responsive, and professional. Any issues that come up with our property, someone comes to assist within minutes and get the problem solved. Ever since moving in we could not have been more happy with everyone involved. Would 10 out 10 recommend.

Experiencia fantástica: Lone Eagle Management has been nothing, but helpful, responsive, and professional. If there are any issues that come up with our property, someone comes to assist within minutes to address our concerns. Ron Sr, Ron Jr and Jo are a delight to work with.

Experiencia fantástica: It starts with the DeBiasse family touch and professionalism from top to bottom as property managers and great human beings. I've been a tenant of one of their Madison two bedroom properties for 8 years + and value the family 1st personal touch, follow up, and attention to detail their management team provides. Communication is key and transparency with responsiveness is very important as a tenant. The DeBiasse's (Jo, Ron Sr. and Ron Jr.) have all played a key role in delivering that experience from year 1 to present day. Too often folks that rent walk in blind to the tenant /property manager relationship. For most it's a leap of faith with the hope that when adversity hits, or repairs are needed, the landlord or property management team is willing to listen to the concerns, steps up, and delivers in a timely manner. In other situations, it's with hope that empathy and understanding is felt for unique circumstances. That scenario is something I never have to worry about thanks to Lone Eagle Management and the valued family/team there. I have nothing but gratitude for their first class management team and appreciate the mutual respect we have for each other.

Experiencia fantástica: Eagle Management has been nothing but professional since our relationship started in February 2020. Any issues that have risen have been quickly resolved by the management company. They have treated us with nothing but respect in every situation thus far. Overall, this management company has provided us with excellent service.

Experiencia fantástica: Great company to deal with. Prompt in getting any problem that occurs taken care of. Would highly recommend them to manage your property. Reliable and responsible.

Experiencia fantástica: I have a building in West Orange for medical practice. Lone Eagle Management has helped my building in the last a few years. It’s service is top notch. The manager is always available, 24 x 7. I strongly recommend Lone Eagle Management to all building owners for managing their buildings.

Experiencia fantástica: This is a fine company.