REMS Inc

Experiencia fantástica: I have loved living and renting here I have 8 years here autumn is amazing and when I call maintenance they are super fast (:

Experiencia fantástica: Thank you for always being fast and efficient! I would recommend Rems to anyone looking for a place to rent!!

Experiencia fantástica: I have gone through multiple property management companies and this one is by far the best! Autumn is always very friendly gets back to my calls very quick and I have had no issues with them. I definitely recommend!

Experiencia negativa: No recomiendo este lugar para rentar no devuelven el deposito y aparte de eso tienen plagas de cucarachas en unos apartamentos en provo no. Cumplen con el contrato y te quieren hacer responsable por daños qué otros. Isieron y se lo cobran de el deposito no conocen la honestidad llamas y no te.responden Lamentablemente.NO ALQUILEN AHI te devitan de más en el pago tambien.

Experiencia negativa: Worst property management I've ever delt with! As someone who rented with 3 property managements before buying a house, they are the worst they don't care about tenants at all! they rent out the units with unwashed or unchanged carpets knowing its been years since they changed them even tho you can still smell the pet piss, damage visible holes are on the walls just patched over and outdated appliances and etrical outlets, damaged base boreds, flooding toilets that sewage leeks to your bathtub when your showering that you still have to pay for even tho the landlord said he'd cover it, not only that but at 1708 S 500 Orem utah you have a old dude named Eric who trashes your living space (car and front porch) even tho there's a whole apartment complex (cherry hill) next door that is basically a college dorm throwing trash on his side and he blames you for it! And when you complain to rems they do nothing! They also charge for maintenance by the way and they don't have a gym, pool, or weekly lawn maintenance such a low life move!

Experiencia fantástica: Have had an amazing experience with Rems they have an outstanding customer service from working with Autumn,Ruffa,and Braxton. I have lived in the Springville location for over 4 yrs and they have all helped with things I have addressed in a timely manner and have gone over and beyond every time!! Keep up the good work. Highly recommend REMS to my close friends and family.

Experiencia fantástica: I recommend REMS when looking for a place. They lady who helped me made the process so smooth and easy for me to move in. Every time I have a concern they are always quick to respond and take care of everything. Thank you for being so awesome!!!

Experiencia fantástica: Thanks for your help, I appreciate your prompt attention.

Experiencia negativa: I am a current renter of REMs. I have lived in my apartment for the past 6 months and have caused no issues. We were removed as a resident on their portal, meaning we cannot pay rent. I have emailed and called them multiple times. It has been 4 days and I still haven’t been able to pay rent! They have emailed me back once asking for my address when I left it in my original email. Update: After enough phone calls I was able to talk to someone and the situation was figured out.

Experiencia fantástica: It was so nice getting to know Braxton and he is so good and quick with everything he took care of and I think that Rems is lucky to have him working with him.

Experiencia fantástica: Muy buen trabajo , muy limpio y muy rápido gracias

Experiencia fantástica: Braxton is a great maintenance guy. He goes above and beyond to make sure the job is done properly. He was able to fix my water heater and make sure it was working properly. I appreciate his knowledge and experience, and his willingness to take the time to do a good job.

Experiencia fantástica: I have worked with Brad and his team for the past 15 years. They’re awesome and I highly recommend them!

Experiencia fantástica: I recently had the pleasure & privilege of working with Autumn & Jena, and I cannot praise them enough!! I was struck by their professionalism, knowledge, and commitment to providing outstanding service. They were prompt in responding to my inquiries, always keeping me informed every step of the way. Very easy to communicate. Their clear, concise explanations made the leasing process smooth and easy. I have had a great experience working with REMS and would definitely recommend them to anyone.

Experiencia fantástica: Rems had been great! Everything from maintenence inquires to payments have been simple and taken care of quickly and efficiently!

Experiencia fantástica: Best customer service I’ve ever received! They are very personable, and the maintenance guy is awesome comes quick and fixes what needs to be fixed in a timely manner.

Experiencia fantástica: We have been tenants with REMS for a long time and they have been nothing but amazing! The maintenance staff is so quick and friendly, and dealing with autumn and Jenna has been great!

Experiencia fantástica: Buenos

Experiencia fantástica: Thank you for helping us find a great place to live , and all your help with the application!!!

Experiencia fantástica: They are super friendly helpful and they take section 8 and have good places and how genuine they are to help

Experiencia negativa: The only reason I am leaving 1 star is because 0 stars is not an option. Absolutely horrible company. Takes days to hear a response back. They are always very short with you and treat you like an annoyance. They took a generous amount of money out of our deposit even though we fulfilled all exit requirements and our landlord promised us the full amount back. Avoid at all costs. Horrible experience.

Experiencia fantástica: Excelente lugar la señorita es una persona maravillosa y atenta todo el personal se porto increíblemente bien.

Experiencia negativa: Office staff was not available their doors were locked during business hours

Experiencia negativa: We've leased office spaces in Provo from REMS for several years now. The spaces are in an awesome location and the building itself is alright for Provo, but the responsiveness and helpfulness of REMS is awful. If you can, avoid using REMS as your property manager if you're looking to lease in Provo. They are extremely difficult to get a hold of. Maintenance requests and issues take a long time to get resolved. We had a recent issue with a broken A/C unit in the building and they had us call their maintenance people. Maintenance told us that they aren't responsible for A/C and said they would leave a message for someone else to take care of it. 4 days later and we still haven't had anyone reach out about the issue.

Experiencia negativa: DO NOT RENT FROM THIS COMPANY!!! I detailed everything broke in the home before I moved in and they're still trying to charge me for things that were broke before I ever rented. We're a clean family, but I hired a cleaner just in case and they wrote me a letter stating it was left "very dirty" This company just scams people out of money. Not to mention, VERY hard to get a hold of. Not only are they wanting to keep my $1,265 deposit but they want to charge me an additional $2,150. Renters please beware!

Experiencia negativa: We rented a townhome through REMS. From the very beginning, REMS was very difficult to get a hold of. For example, it took them over 9 months to come and get the key lock box of the front door after reaching out to them several times. They never returned calls, texts, or emails in a timely manner. We recently left our townhome and waited over 30 days for our deposit to be returned. Upon receiving our security deposit, the company deducted a ridiculous amount for cleaning and repairs, which is completely illegal because they missed the 30 day timeline. They deducted money for things that they did not do. For example, they charged $300 to replace rocks in the landscaping, which NEVER happened. They charged over $400 to fill in nail holes, which we did before we moved. REMS is shady and dishonest.

Experiencia negativa: If their is a negative I’ll give them a -3000 this is the worst rental place they try to cheat you and lie about things, they never respond to tenants

Experiencia negativa: Absolutely the worst management company I have ever worked with. No maintenance, very hard to get ahold of, not in their office during posted hours, payment portal went down multiple times so we could not pay rent when we tried, did not abide by the contract, and were rude and obnoxious.

Experiencia negativa: So disappointed with REMS. After purchasing a property with 3 units, REMS aggressively went after a valued tenant for a mixup on their end. They threatened to evict the tenants who decided to leave after years of being a solid paying tenant. They were completely unprofessional with the tenants and cost us thousands of dollars as the property sat empty for over a year after that.

Experiencia fantástica: I've had an over 17 year relationship with REMS. Always professional and trustworthy. Together we had had to deal with some of the difficult situations that come with leasing turnover, but they make it about as painless for me as I could ever expect. Highly recommend. I have directed other owners to REMS who continue to thank me.

Experiencia negativa: I don't EVEN want to get into the details, but they have to be the most unresponsive, disingenuous company I have ever done any business with. I feel bad I have to even leave one star. They managed a property I rented, never answered calls, their online payment system never worked, they never fixed ANYTHING, then took no responsibility when the actual owner charged me for a dead lawn. They would not come repair the sprinklers, and the neighbors all told me the lawn had been dead for years. This is the only bad rental experience of my life.

Experiencia negativa: REMS is a TERRIBLE! company. Our lease was directly with our landlord. We lived there 4.5 years, paying monthly rent early or on-time before they moved out-of-state and hired REMS to manage the property. After four or so months, we were left with a note on our door (I was at home in that area of the house and never heard a knock or someone ring the doorbell), addressed to John Lund, the America First President and CEO, who's signature was on our monthly cashier's check, telling him to pay an additional $560 or move out in 3 days. After calling their office multiple times, leaving several messages, and writing a few emails to find out why we would owe $560, they had no answer! A week or so later they decided we owed water, sewage, and garbage for the past 4 months. It was in our lease that the landlord would pay all three, and we had not otherwise received written notification (as required by law) that would change or signed a new lease with REMS. It also quickly became apparent they did not have a copy or did not look at our lease, as they did not know our names or what was or was not included in the lease. I asked to see the bills to prove the total, and as one can imagine, water, sewage, and garbage per month for less than 800 sq ft. came nowhere near $140! They lied about correspondence, which I have the emails to prove and statements from our neighbors, and they also wrote us up and threatened to fine us for not taking care of the lawns and garden, which, again, stated in our lease was the landlord's responsibility. REMS became so ridiculous and difficult to contact and work with that with my husband having left in the interim for an out-of-state internship, my visiting 71 year old mother, two children under 5, and I moved our belongings out and into a storage unit. Landlords, they chased away quiet tenants who caused no damage to the home (the landlord's ex-husband who originally rented the place to us did our walk-through and was so impressed with the cleanliness of the place he gave us back the full refundable portion of our deposit), paid early or on-time every month for 5 years, and even shampooed the carpets on the way out as gratitude for living there, despite how we departed. It took 4 months, and actually 2 or 3 weeks of correspondents with the company and involving a letter from our attorney for us to decide that moving 5 years of our lives would be better than dealing with REMS. We learned from our neighbors who kept in touch that from July to October they had already had two different tenants in that property, one of which the police had busted down the front door to arrest. Renters, you have been warned.

Experiencia negativa: Scammed me out of money asking me to apply even tho I showed them the kind of credit I had. Told me to apply and said there’s a good chance. So I did, and after 90 dollars they told me, jk we can’t. Uh, ok. Just wish you would have said that when you saw the credit in the first place and not stolen my money.

Experiencia negativa: Don’t use this company Horrible customer service...

Experiencia negativa: REMS was a breath of fresh air at first. Our previous property manager had not been to the unit for years and years prior. He did not care about the condition of the unit and when I voiced my concerns he told me if I was not happy with the condition he would let us out of our recently signed lease. Given the rental climate at the time we had no choice but to stay and did many, many repairs and cleaning at our own expense. When REMS took over, I was excited because they sent someone out the next day when we needed a repair and they seemed to be more on the ball with things. Our second month with REMS we got a knock on the door and we’re handed an eviction notice because we hadn’t paid rent, only we had. I pulled up my bank statement right there and showed her, she went back to the office and removed the late fee and I chalked it up to a mistake and wasn’t concerned about it, until it happened again the next month and I learned that this is regular occurrence for renters from REMS. Then when it came time for us to move out, I voiced my concerns about the condition of the property, and my fear about not getting our deposit back, even though much of the damages had happened before we had moved in. I was assured that we wouldn’t be charged for anything, and they had requested a detailed damage list from our move in because they had no records from the previous management company. I was as thorough as I could be with the list. We moved out, paid someone to come clean the unit and left it in far better shape than it was when we moved in. After not hearing anything about the deposit for 30 days, I emailed REMS and was told that the damages done to the unit were greater than our deposit, so not only did they not have any intention on giving us our deposit back, but they threatened small claims court to get an additional $2500. I provided photos, spoke with an attorney who told me that because there was no due diligence on the property manager to record damages, no judge would side with them. I didn’t hear anything back from them for 3 weeks (it had already been 51 day’s since we moved out) so I emailed them. Four days later I got a response that no charges would be charged to us and we should get our refund check soon. After another week I emailed again asking for an update, and she told me a check was being sent to us for $740. This was $460 less than our deposit. Upon further emails I was told that the house was left filthy and they had to pay someone to professionally clean it. She sent me pictures of the things they cleaned. All of the dirt, was clearly caused by maintenance during the repair process. Some of the charges were completely ridiculous. They charged us for cleaning a “filthy” washer and dryer, even though the unit didn’t have one. They charged us for cleaning “moldy food” from the freezer, but the picture of the freezer that they sent us had dirty ice in there after they had repaired the ice maker that the previous property manager refused to repair after years of it not working. They realized that the unit they had inherited needed a lot of work, and that they couldn’t legally charge us for it so they charged us for what they could, even though it shouldn’t have been our responsibility to pay for cleaning up after maintenance. They took full advantage of us. In a climate where rentals are hard to come by, it sickens me that companies like this have the upper hand. Hard working, honest families are left desperate for housing and have to turn to companies like this, and are taken advantage of.

Experiencia negativa: Please go anywhere else but REMS inc! They are horrible. A true nightmare. We rented the apartments in Orem, Utah. Trying to contact Managment is extremely frustrating. They do a horrible job at getting back to you after leaving messages asking for help. They treat you poorly when you do get a hold of them. They at times ignore your calls/emails or texts. My husband gave up dealing with them because he was so overwhelmed by frustration and we had signed a contract and couldn’t move out. When we left the apartment they tried to charge us over $1,000 on damages that we never made. When we asked for Proof they sent us pictures of a completely different apartment. When we pointed it out they apologized and sent us pictures of damages for another apartment that wasn’t ours once again. They are so disorganized! We pointed it out again and the lady we were dealing with apologized and finally sent us pictures of our apartment... They weren’t able to back up the charges they were initially asking for so they lowered them. The charges were still absurd so we disputed them. They finally said that the apartment was left so dirty that they would not return our deposit ($750) and that we still owed about $62 but, just to resolve everything, they would “let it go”. My husband and I were so taken aback from how horrible their treatment was that we just said okay, take the deposit, thank you for “forgetting the outstanding balance of $62) and please don’t contact us ever again. We have kept the email exchanges as proof in case anything came up in the future (they also would not allow us to discuss any charges by phone so everything was done by email. Any questions we had, any disputes we would make.... it took us 2 months to get anywhere. They took so long to get back to us!) Now, 3 months later or so, we are getting a bill for over $1,000 from a collectors company saying that we will be sent to collections if we do not pay REMS inc. how much longer can this nightmare last!? Please don’t have any dealings with them!

Experiencia negativa: If I could give zero starts I would. I rented an apartment from them for about 2.5 years- with the first year being on a joint lease. During the first year rems was decent however never got back to us in a timely manner or followed through with anything. Then, as I contacted them saying I’ll be on a single lease and would like to sign for another year, I was told in writing they’d send a lease over however I never received it. This left open a lot of uncertainty on my end as I never knew if I would be kicked out or could stay, rent would go up, new lease terms, etc. On top of that, being on a joint lease before, I was responsible for paying my (former) roommate’s half of the deposit when they moved out as we both paid upon signing the joint lease (in person), but again, I never signed a new lease or new deposit. When moving in, we never had an in-person inspection, only a check off sheet. In two and a half years, I never had a maintenance problem or had to contact them for any apartment issues whatsoever. I spent over two days cleaning the (very old) apartment and even scrubbed the ceilings knowing it’s so old and looked dirty. Now, upon moving out I was told I would get my deposit back minus the carpet cleaning fee. But out of a $700 deposit, I only received $103 and no explanation. It was a small and very old apartment with normal aged wear and tear, so I have a hard time believing carpet cleaning costs $600. The deposit also came back more than 30 days after I had to vacate. They are never in office, extremely hard to get a straight answer from, and not transparent. I even found a replacement for leaving and they were not transparent about the new renting price and terms. I also asked for a reference letter saying I was never late on payments as I will need a letter for my next place (given I’ve been at rems property for over two years), and was told it would be emailed within a week. But after three written attempts and a cc’d email request, I still never received it. When you call it seems their office is always closed or people only work certain days and hours. As long as you send rent out several days before it’s due and don’t need any maintenance, they leave you alone when you rent. However- the move out process has been a nightmare and feels like a giant scam. Rems has multiple properties but I’d stay far away from the entire company.

Experiencia negativa: I lived and worked overseas and own 6 units in provo, ut. I contacted REMS off the internet, and signed a contract with them and used them for about four years. In general, everything was fine until I came back to Utah to visit the properties. One of my properties had a rusted out van with a ripped tarp over it. When I inquired to REMS they said they sent someone by and nothing was there. This was the same day I saw it. I drove by again and told them it was still there. On another property there were five cars parked in the driveway, one on bricks. I asked REMS to go by and check, and it turned out that the tenant (a single person) had passed away and there were now multiple families occupying the house with no signed lease. I drove by the house several times and each time, there were several people on the lawn smoking, when the lease specifically said no smoking allowed. I cancelled my contract with REMS over the summer after all this happened. When I contacted REMS to ask for the move out or in surveys in order to handle the return of a departing tenant's security deposit, they responded that the tenant "never turned one in." In general, the people I dealt with at REMS were pleasant, but I felt very disappointed the property was not kept up to basic standards while I was away.

Experiencia negativa: REMS is an interesting place. I’m not saying to avoid them, but just something to pay attention to. We walked through the apartment and it was great, seemed well kept. Between then and when we moved in it had irreparable water damage that REMS new about and didn’t tell us. Yes, we should have walked through the day before we signed to check, but they should definitely be bound by ethics on their end. We moved in, they won’t fix the mold, they won’t test or check for mold, they say it’s not there even though the smell is blatant.

Experiencia fantástica: I am a bit confused at the negative comments. I have two rental properties handled by REMS. Both with long term tenants. I periodically get a bill for a replacement or repair so I know they are being kept up. I have told REMS I want my properties kept in first class condition, and they have done so. Perhaps not all landlords are a consciencious as I am. I know one of my renters personally, and I have told them to let me know if they are ever not taken care of by REMS. They have never contacted me seeking my help so I conclude they are happy with the response time from REMS. Also, my properties have a strong HOA. That may be part of what is keeping my rentals clean and safe both inside and out. Sure, I've had some minor problems with REMS, but a little comminuciation has worked things out. No company is perfect, but so far REMS has substantially met my expectations, along with those of my tenants.

Experiencia fantástica: REMS is great! When they make a mistake they are prompt and thorough about fixing it. Monty is especially friendly and helpful if you have the pleasure of working with him! These guys have a lot going on and never seem to let anything slip through the cracks!

Experiencia negativa: THEY WILL DO EVERYTHING NOT TO HELP YOU

Experiencia negativa: This place has pulled a bait and switch on us twice. The first time we were signed a lease for an apartment only to find out we were getting a different apartment in much worse condition. Didn’t sign. Two months later they post another one for a certain price and have us come in to sign and then raise the price $150. And then raise it another $100 after we point out what they had just done. Super frustrating when you’re looking and looking and calling to ask for information only to lied to. Just be upfront and no one wastes their time!

Experiencia negativa: Update: Sadly, I would not recommend REMS anymore to anyone. After trusting them and believing what they told us about the upkeep of our property, we found out that the home we owned had been destroyed by the tenant. After the tenant had been evicted, REMS told us that the home would be rent-able again right away. Once we saw the home, we found that was not true. It cost us $30,000+ to repair the home to a descent and livable condition again. I am so disappointed in the dishonesty of this professional company. Old review: We are owners of a property and after having a negative experience with another management company in the first 3 weeks, we moved over to try out REMS to manage our property. We've used them for two and a half years now. Several months ago, I was asked for permission to go ahead with a repair at a certain price. I gave the okay and when I got the price in our monthly statement later, it was nearly double what I'd been told. But because I didn't have the name and details of who called me in the beginning, I got stuck with the bill. I talked with the Maintenance dept at length about the problem and I'm happy to report that the they have stepped up to the plate and the next several repairs that came along, they kept me well informed all through the process and sent me good documentation. Nobody's perfect but I REALLY appreciate that they worked so hard to improve on a problem when I brought it to their attention. I do heartily recommend anyone who is willing to accept criticism and improve!!

Experiencia negativa: Worst rental company I've ever worked with. Never responds to maintenance (our water heater went out in January and we had to call our apartment owner because REMS wouldn't help us). They hardly respond to emails and haven't responded to voicemails (even though it says you'll get a response in 24 hours). They lied about our deposit and stole our money. They have $300 fees for pretty much everything ($300 to sign a contract? C'mon). No professionalism whatsoever. Will never rent from them again and regret our 11 months in their apartment.

Experiencia negativa: Cant choose zero stars they dont even deserve a rating system at all. The worst company to try to deal with they dont respond or take care of any problems. All they do is ignore the problems and brush it off like nothing happened unless it is involving the building managers which they are completely out of line and abuse their "power" as a building manager.

Experiencia positiva: Got me apartment here, quick and easy

Experiencia negativa: Terrible company! Hated dealing with them even for the most simple things. They are terrible at responding to anything. Terribly ran company. Avoid if at all possible. Autumn is a real winner.

Experiencia negativa: Poor service. Rude associates on the phone who don't listen. These guys charge a lot and then deliver poor service.

Experiencia negativa: I'm a tenant in an apartment that they manage. They are very hands off, which can be nice, until you need to get a hold of them for any reason. Getting something fixed took many repeated phone calls, and their office doesn't have many open hours, with no way to get a hold of someone when the office is closed. If you have an issue to be resolved, plan on calling every couple days to remind them to get it done.

Experiencia negativa: My husband and I moved into a brand new town home managed by rems inc. We lived there for one year without having to deal with rems inc. but when it came time to move out, we got ripped off!!! Mind you it was two adults living in a newly built town home for one year. When we moved out, we deep cleaned everything--walls, baseboards, light fixtures, blinds, pulled the fridge out from the wall and cleaned, EVERYTHING!! We even did some paint touch ups when we moved in from the normal construction misshaps. But to our surprise, we were charged a cleaning fee in addition to the carpet cleaning fee. Wonder what they cleaned?! When we questioned it, they said they had to replace a light bulb in the kitchen--it had to match all the others, there was a shelf loose--not that we were aware of the whole time we lived there, there were some paint chips on a closet door--not to our knowledge as we had done touch up painting previous and before we left. It sounds like it is the standard from rems inc to have a $200 fee in addition to the carpet cleaning fee when moving out. We asked to meet them for the inspection but they said "there is no way we can do that with every tenant". Isn't that their business? Isn't that what they do? Watch out for rems inc!! Crooks!!

Experiencia negativa: I moved in with the expectation that they were very nice and easy to work with. I fixed things in the home without even notifying rems. Additionally, we had a water main leak in our home and required them to tear up our kitchen floor and front yard for an entire week (all this documented). I went through the home repainted, replaced carpet and cleaned all other carpets...even spent 4 hrs cleaning the oven. All these things were not accomplished when I moved in. Rems is now not picking items and not willing to give my deposit back. This company was great to work with up until it was time to move out...I would strongly suggest you look at alternate resources when renting. I will be taking rems to court and discussing two items: 1) we had a major safety issue in our front yard where the ground had sunk causing a major safety issue that they never addressed and my kids repeatedly were injured in. 2) my kitchen and front yard were torn up and it took them way too long to fix it. When they did fix it, they didn't even reinstall the tile so we had dirt everywhere. I will not be a person to be taken advantage of. I go above and beyond and do things without bothering others cause that's how I was raised.

Experiencia negativa: This place will PILLAGE you on your security deposit! 5 star ratings are fake.

Experiencia negativa: Apathetic towards tenants concerns and complaints. Maintenance takes forever to get resolved and nobody seem to care about communication with their tenants. It is a pain to get a hold of anybody when needed and staff isn't very friendly. We were supposed to have our kitchen floor replaced a year and a half ago and it is still waiting for repair.

Experiencia negativa: REMS will "Nickel and Dime" you for everything from clearly stated fees, to avoiding any home repairs that a "Property Management" company should typically take care of. Something breaks from normal wear and tear? Your fault. Expect to pay for it. Need help from them? Offices are perpetually closed, and they don't return your voicemails. Go anywhere else.

Experiencia fantástica: I work for a mortgage company and needed information for HOA dues being paid current and then also a HOA certification completed which I got back the same day I requested it. It was a great experience actually. Camilla Soifua was the Admin that helped me get this information so we can move forward with the refinance of our borrower. Thank you so much!

Experiencia fantástica: I had an emergency after 10pm and was worried that it would not be addressed until the morning. I have kids in the home and a furnace not working in the middle of winter was worrisome. To my surprise David responded quickly by calling me and then showed up at my house shortly after. I know that it inconvenienced him to come out that late, but you would have never known. He is always helpful and willing to do what ever needs to be done. Thank David. I also wanted to comment about the staff as a whole. This past weekend another tenant who is known as a hoarder needed help. In passing I saw the mess when the REMS staff first showed up. There was only a path to walk through the living room. When I returned not only was the living room completely gutted, but they were on hands and knees scrubbing the kitchen floor. I could not stomach being there for a second and was was amazed that the REMS staff was in there that long. It's nice to know that there are still good people out there, especially this season. Never saw that before, I tip my hat to this company.

Experiencia positiva: I have been a tenant for 2 years in a property that is managed by Rems Inc. We have had no real problems with them and enjoy our apartment. They respond to our maintenance request and are always willing to talk.

Experiencia negativa: Their good rating is because they told people to post 5 star ratings. See the rest of the ratings are mostly 1 star? It's for a reason. Find someone better. They seemed nice and helpful at first but I quickly realized they don't hold their employees responsible for what they tell you. They found me great tenants but I didn't get the first month's rent so I called a couple times and they blamed it on an account set up issue and I'd get the money on the next set of payments. That money never came and then someone else told me they gave the tenants free rent without my approval. I was not so upset about this but more annoyed at being lied to several times. I sent a letter saying I was ending my management relationship with them. The president (Brad) told me to call him to discuss and I thought he would look for a solution. Instead he told me they had the right to do whatever they wanted and to never call his company again. It felt a bit like the old joke "You can't fire me! I quit!" Don't worry Brad, I won't call your company again and I'll tell everyone who will listen to not call either.

Experiencia fantástica: Needed help getting a condo questionnaire filled out and Camilla was incredibly quick to respond and help. Easiest HOA company I've ever worked with. Smart, friendly and fast. I really hope we have to work with them again.

Experiencia fantástica: Always responsive with maintenance requests -- and the maintenance guys always knew what they were doing and were happy to take a minute to explain the problem and solution.

Experiencia negativa: They have never once returned a phone call or called back after they said they would. They consistently lose important documentation including, but not limited to, our rental agreement, after which they tried to tell us our rent was higher than the contract amount. Getting any sort of help or information from them is worse than pulling out my own teeth. I have never in my life had to deal with a more incompetent and disorganized group of individuals, especially the leasing coordinator, "Autumn". My experience over the last twelve months with them has been excruciatingly similar to dragging my face across a cheese grater. A few times I have called them with various problem and had them tell me it would be resolved within the hour or so, but then when it isn't resolved by the next day, I call them back only to have them tell me that they didn't actually do anything last time I talked to them, but "this time they will make sure it gets done". Today they called me, and angrily demanded that I explain to them the situation with the previous renters' contract, and whether or not the previous renters had undergone background checks and credit checks. I don't know, REMS, it isn't my job to perform credit checks or background checks.

Experiencia negativa: I decided that the best review would be the following... four months after my six month contract with REMS, they sent me an email asking if I would recommend them to any friends. I clicked no, and then it prompted me to write about how they could improve future, potential customer's experiences. So, in hoping that it definitely gets read by the company asking the questions, I will post my response here: Nothing. I hated the experience I had with your terrible company. Strangely, most companies exist to make a profit BY WAY of positive customer approval. I have no idea how REMS is still a functional business. I have heard nothing but negative things about you, and I will make sure that anyone who asks me about my experience as a former customer will hear likewise. Let me tell you just a few things that you can do to make sure that you don't continue on with a traditional, Provo-slumlord reputation. First of all, fire your maintenance man. I don't remember his name now, but for a business who hires a repair guy to not only fix the problems (extremely unsatisfactorily) but to also deal (and thats ALL he did; he DEALT) personally with your clients, you have chosen poorly. He is a terrible people person. He is rude, inconsiderate, standoffish, confrontational (are you getting the idea???) I would change him... I don't like rude people in my home. I especially don't trust a rude person to come into my home amongst all my earthly possessions and "fix" things while I am gone. Finding paint on my possessions was certainly not a positive experience. Secondly, I would recommend that you have some competent person be in charge of the books, as we were really quite robbed upon moving out. I will say that you were incredibly efficient at inspecting my apartment upon termination of our contract... We dropped our key off at 8 pm before the deadline (your office was closed, but we just put the key in the mail slot per instructions posted on the door) and then when we finally received the receipt for our security deposit, all the extravagant charges were dated the same day we dropped the key off! I am impressed that somehow you knew we had returned the key after your offices were closed, and then inspected the apartment that same night! All silliness aside, of our $600 safety deposit, we redeemed less than a third. Much less. That being said, it only took a few phone calls, and a couple of emails threatening legal action if I didn't receive at least an explanation of the bogus charges. Interesting how just a phone call or two can get the better of a crook. Thanks for the a few hundred dollars more. More than a month later. That kind of money really goes a long way when you are a starving college student. I could really go on, but unfortunately, I know (based on previous experience) that you have either stopped reading by now, or more likely, this will forever remain in some online database, unread by anyone with influence. So, I will do you the favor of making my customer service experience public and available to the potential customers. Have a good one!

Experiencia fantástica: I was in a REMS property about 4 years ago now, and at the time they were awesome. Low impact and reasonable. I've hated property management companies in the past, but I actually remember liking REMS quite a bit. You can trust them in my opinion.

Experiencia negativa: Our apartment was sold half way through our contract and REMs began managing it and it was a joke. First they stopped paying for our cable and internet when it was materially in our signed contract that they would be paid for. Second, we were lied to about the move out process and they tried to change our contract terms in order to charge us for the full months rent. It took them a while to respond or do anything to assist us. Third, they never asked us about extending our lease or gave us a written warning that our rent was increase which is against the law. Fourth, we had ants and when we asked them to come and take care of it they responded; "We will only come out if more than one tenant complains." They never reached out to the other units and never responded. Avoid REMS, if you are looking to rent make sure that the property is not managed by REMS.

Experiencia fantástica: REMS does a great job with our HOA. We switched to them about 6 months ago and glad we did. They keep up with all necessary violation letters we request go out. I also LOVE the fact they let us know when the warning/fine has been issued. Keep up the great work REMS!!!

Experiencia negativa: $199 fee to rent though REMS, Really! When I ask the leasing agent what this is for specifically, she tells me that it is an Initiation fee. That doesn't tell me what it is for and I have never heard of a fee for this amount from anyone ever before. Is this normal because it seems very high and with no justification unnecessary? Who spends $200 for something with no explanation?

Experiencia fantástica: I wish to compliment REMS. I appreciate your good attitude and professionalism. It is a pleasure to be able to talk to someone about a concern and get a timely response. I feel REMS staff is competent, polite and responsive; they even gave me a cell number to call on a Saturday.

Experiencia fantástica: I am currently an officer in the US Army and stationed out of Utah so I use REMS for my property management needs because they are remarkably easy to work with, which has been an enormous relief after working with our previous property manager. There are several specific things that I've appreciated. I am always able to get hold of someone whenever I need to. REMS always returns calls or emails very quickly. They are easy for the tenant to contact too. REMS takes care of maintenance issues very fast and gives very detailed, precise invoices for work done. We get monthly statements and they always get consent before doing costly repairs. Their price as a property management company is very reasonable and REMS costs for maintenance has always been very reasonable. It really has been a pleasure working with REMS. They are my first choice if we decide to rent our home again and they will be my first recommendation to anyone else considering becoming a landlord.

Experiencia fantástica: I recently hired REMS to do some repairs on our rental property and just wanted to say how great a job their workers did. Everything was completed to my satisfaction. I went to inspect the property after a long hard day at work half expecting to have to clean up after them and much to my amazement, the place was exactly the opposite. They cleaned up after themselves and you would have never known they were there other than the fact I had a NEW fan in the kitchen, the hole in the ceiling was covered and patched just like I requested, the fan in the bathroom was replaced and the electrical is now working again. REMS did an amazing job.

Experiencia fantástica: REMS did a great job. They helped rent my student condo in Provo. The Girls are happy, I'm happy, and it's working out great. REMS is the best.

Experiencia fantástica: I rented some space from REMS for the past year and they were wonderful to work with throughout the lease. Their maintenance guys completely remodeled my space and did a great job with the new paint, doors, and carpet. If I did need a different space configuration I would still be renting from them.

Experiencia fantástica: It was great doing business with REMS Inc. They made it very easy for me to rent out my condominium. I will recommend them to anyone that wants to hire a property management company.

Experiencia negativa: Terrible management company... At least if you are a tenant (rather than a property owner). Soon after moving in we found it was infested with COCKROACHES. Our fridge & freezer went out July 1, we filed a service request the next day; it took them 30 days to get us a new one. Calling the office is pointless as they are impossible to get a hold of. Overall, renting with them was an extremely bad experience. I write to warn, not complain. Do yourself a favor; don't be sucked in by the cheap price. It is simply not worth it.

Experiencia fantástica: REMS is a great company, absolutely 5 star quality. We rent a 2000 square foot office in Orem and have been there 6 months. We really appreciate how great REMS is at getting things done for us. And we really appreciate the work their maintenance team provides. They do a good job.

Experiencia negativa: Worst apartment management company that I have ever had. Rems works hand in hand with a maintenance company called "All-Pro" and they have very poor service. Monte at All-Pro is very disrespectful, and does not keep well documented details of the maintenance his crew performs. He will argue for days with you when you try to ask details about the overcharges for maintenance work. Go ahead and fill out a check-in sheet, and Rems will be sure to lose it so Monte can avoid having anything fixed when you move in, but he will be sure to come do work later on and charge you for it. Rems owner, Brad, puts up a front that he is there to help and mediate things to make sure things are "fair", but don't plan on him being much help. Get ready to lose a lot of your deposit. If Brad and Monte want to run their businesses under dishonesty and a lack of integrity... fine.... but don't make the mistake of renting an apartment that they manage.

Experiencia fantástica: Shout out to REMS! They have been managing our property for the past 4 years. Recently, after one of their quarterly inspections I was informed about the possibility of a roof leak based on condition of the shingles. REMS helped secure some bids and we got one from our favorite roofer too. After the work was completed REMS sent someone back out to inspect the job to make sure it was complete ad problem solved at no charge to me. Got copies of pictures and written report as well. Their follow up throughout the process was refreshing to say the least. I wish every property management team would take a lesson from REMS. Very best.

Experiencia fantástica: Just wanted to drop a review on the excellent service I had by REMS a couple months ago in June 2013 from a truly WOW moment. Their techs came and cleaned out the dryer vent which was very clogged. They tested my dryer to see if it worked better and said it worked fine. I’ll try it out with a load too, but I am sure it is great. REMS got here so quickly and has always been so prompt and it’s been really nice to work with them.

Experiencia fantástica: REMS is fantastic. We are tenants in one of their properties. We really enjoy working with them to resolve issues that arise and the fantastic job they do. They are always willing to help out!

Experiencia fantástica: Just wanted to say what a wonderful job REMS does! They are delightful to work with and clearly know what they're doing. Whenever I contact them they are cheerful and happy and professional and willing to help!

Experiencia fantástica: REMS always has a prompt response to an issue in my apartment. I have rented from REMS for a long while and just wanted to thank their maintenance crew for the repair work they do. They come in and do a very professional and nice job. They are considerate of me and the apartment, and they spend the time to do an outstanding job!! I am always impressed and grateful when they clean up everything before they leave. I am very grateful for REMS great service and they way they treat their tenants. Makes me want to renew my contract when it comes up.

Experiencia fantástica: I wanted to thank REMS and everyone who was involved with getting the repairs completed in my condo. I know it was a large task and I am very appreciative of all the hard work! REMS was nice enough to come out late on a Saturday night to see the beginning of what would be a huge leak and repair job. After a few very warm days the leak became very bad but luckily REMS responded very quickly to remove the snow and ice along with all the destroyed sheet rock and carpet inside. They even installed blowers to help dry out the excess water. After the roofers fixed the problem on the roof, REMS was very timely in getting the sheet rock replaced and doing the texturing & painting, making the room look like it never had an issue! They truly made my life easy by being completed when they said they would- the carpet people were able to breeze right on in after them. Thanks again for being so prompt, professional, and timely!

Experiencia fantástica: REM's professionalism and promptness are just outstanding! They respond on the irrelevant matters if tenants complain and avoid personalizing issues without tenants. It is always such a pleasure doing business with them.

Experiencia fantástica: I am a homeowner in a 150 unit Salt Lake area homeowner association REMS has been managing for more than a year. They take care of everything promptly and respond to any request so quickly. It is always refreshing to know that there are people you can count on to follow through with getting the job done.

Experiencia fantástica: Wonderful, excellent, all of the above! They are really great when it comes to maintenance and responding to problems and issues. My lengthy experience with them has been nothing but positive.

Experiencia negativa: The people u want to talk to are never there. They keep getting new staff that don't know anything.