DPMG Prime

Experiencia negativa: 0/5! I'd give 1 star but Google would delete this! RUN from this company: DPMG Prime and its parent company, Dymaxion Group. I had to summarize this bc I had too much to even for the character limits here but TLDR: Do NOT rent from them and please encourage city officials to investigate these jokers. In just my first 2.5 months as a tenant: Move-in: Reaching anyone to rent took over a month. I did a virtual tour, signed digitally from out of state, and paid the deposit. I then heard nothing for weeks. Three days before move-in I finally reached John "JP" Smith, who berated me and falsely accused me of skipping steps, I had screenshots proving otherwise. He hung up rudely, and Steve called back to say the unit might not be cleaned in time. I explained I was three states away with a U-Haul and pets; he offered to let me move in uncleaned, and I refused. He insisted it had just been cleaned, but at move-in it was filthy: no toilet seat, no kitchen cabinet door, broken lights and bathroom cabinets, thick dust everywhere, ceiling collapsing in bathroom with massive ceiling/roof leak, and a cat urine smell so strong it burned my throat. The bathroom ceiling was actively leaking in multiple spots and caving in. There are large unsealed gaps between walls, and the exposed brick wall has missing chunks that expose the unit to the outside. Maintenance failures: No mailbox key or move-in checklist for over a month, meaning I could not access my mail for over a month. Heat/cool unit doesn't work and the filter needs replacing; the outlet it was plugged into is burnt and melted. Windows smell of mildew/mold, blinds broken at movein. The bathroom ceiling leak continued over a month after repeated reports to Steve, roofers came but never repaired the drywall, which still hangs loose and sat soaking wet for months so possibly moldy. Kitchen and bathroom sinks both leak; hot water barely lasts in the shower and never gets very hot; kitchen sink is a cold-water dribble at best. A/C units are "backordered" with no repair date, no replacement, and no new filter, during a summer heatwave on the 4th floor of a 100-year-old building. Cat pee smell in the bathroom persists even after I spent $120 of my own money on enzyme treatment. No kitchen cabinet door after 2.5 months. Ceiling has water-damage stains, and two large gaps along the east wall let mass amounts of loose brick, ceiling debris, and dust fall onto my furniture whenever it's windy. Building/safety issues: Office and property manager are nearly impossible to reach; their listed office address may be wrong or misleading. The building's second fire egress door was broken for over 1.5 months, trapping tenants inside- multiple residents reported this to code enforcement. The front door's emergency key for EMS/Fire Rescue was wrong; a tenant had to file with code enforcement to get it fixed. Lansing city arborists once asked tenants how to contact the company because they couldn't reach them either. Hallways and stairwells have filthy, stained carpet, dead bugs, trash, and crumbs, and smell of dog urine throughout. Cars in the parking lot were broken into twice in two months. Trash is constantly littered in and around the building - a blanket, soiled underwear, and a pile of shoes sat by the front door for over a month even after being reported. The back dumpster constantly overflows with mattresses, chairs, and needles, taking over parking spaces, with no action from DPMG Prime. Laundry: Coin-op washers/dryers in the basement are filthy and often broken. When it rains, they sit in inches of water with electrical wiring dripping from waves of water leaking through the brick. The laundry room has bugs, mold, and trash, and broken A/C units and fridges are now being stored there too. Rent is $1,100/mo for studio. You're required to use their building internet but must buy your own router, and service is spotty at best. You must sign a 2-year lease or pay hundreds more per month, and their auto-pay system charges a $100 late fee even 30 seconds after the deadline. Roaches and ants

Experiencia negativa: I would not recommend DPMG Prime, and I would strongly advise that you look elsewhere. I am currently near the end of my tenancy with this company and have already submitted my notice to vacate and move elsewhere. I’ll attach screenshots from the lease I signed, which I feel are pertinent to share (considering the application fee prior to seeing the lease is $50 nonrefundable) along with some screenshots of the service requests filed with the city near the end of my tenancy. I want to especially note that my relationship with the property manager, John "J.P." Smith, was notably poor from the beginning of the lease, where, on my very move-in day, he used an expletive to refer to my property that I had placed in the lobby temporarily before moving it up to my apartment on the 3rd floor. His demeanor and attitude throughout the lease remained defensive, passive-aggressive, deceptive, unaccountable, unresponsive, and manipulative. During an in-person code inspection of my unit, he stated—in response to me asking whether I could speak to a supervisor—that, as the property manager, there was no one above him I could speak to. John also flat-out refused to apologize for his shortcomings on multiple occasions. To date, he has never apologized to me once for anything, which I feel is very notable and telling. His behavior throughout the lease was, in total, nothing short of deplorable. If you're going to rent with them—again, I would strongly advise not to—my advice would be to ask many questions before signing the lease, thoroughly inspect the condition of the apartment prior to moving in and signing the lease (be sure to get promised repairs in writing), and do not agree to a 2-year lease, which I think is far too risky to do with this company; I would insist on a standard 12-month lease. Specifically noting the lease duration, I had to press John to allow me to only sign a 12-month lease. He told me over the phone that they use a 2-year lease to attract and retain professionals. Looking back, I believe that was a dishonest and manipulative statement. I think the truth is that they’re trying to “trap” tenants. Anyhow, once it became apparent to John that I wasn’t willing to budge on the 12-month lease term, he attempted to increase the monthly rent along with the security deposit. I refused to give in to this, and he eventually allowed me to rent the apartment at the advertised price with the original security deposit that we had agreed to ($925—one month’s rent). Moral of the story: do not cave in to any increased prices when you insist on a 12-month lease. Lastly, even setting aside the very poor customer service and overall experience, there were hidden fees (see photos) that increased the cost of my studio apartment to $1,029/mo. In total, my studio apartment was 350–400 square feet, I’d estimate. Looking back, $1,029/month is far too steep. The apartment I’m going to be moving to is roughly the same size (perhaps larger) for $705 + electric. Also, note that the "ventless" washer and dryer combos they have in the units do not work well. When I moved in, John told me that he hadn't heard any complaints when I asked how well they worked. The bottom line is that, whichever way you split it, I would avoid this company. I stayed at the Holmes Street School Apartments, located at 1030 S Holmes St in Lansing, MI.

Experiencia negativa: Watched them replace all of my neighbors with mold and mildew. Ignored all maintenance requests even after the ceiling started to collapse. DPMG Prime should be banned from the state. Photo is of the unit next to mine with a collapsed ceiling full of mold, mildew, squirrels, birds, and I'm pretty sure I've heard a cat hunting up there too.

Experiencia fantástica: I lived at the 855 building about 8 months from 2025-2026. I had to move out due to a job change, but this was one of the best places I have lived so far. The apartment was clean, modern, and the neighborhood was great. In particular, both John and Sarah, the property managers, were outstanding. Whenever any issues came up, they responded quickly and were always very kind and helpful. If it hadn’t been for an out-of-state move, I would have definitely renewed my lease here. I highly recommend this place and DPMG Prime.

Experiencia negativa: If I could give this company zero stars I would. Landlords will never respond to your messages unless it has something to do with your rent payment. My car got marked for human trafficking and i asked if they had any footage of the incident since my car was parked directly in front of our building where the camera is. No response and come to find out, the camera is entirely fake. Another issue was ants flooding out of my wall at the baseboard from my neighbors unit, zero response from management, again. So save yourself from giving this hellscape of a company any money.

Experiencia fantástica: I lived in two different DPMG apartments over the past few years, most recently REO Gateway, and had a great experience! Maintenance was always timely when I needed it (which was rarely), and John and Sarah were helpful with any application, touring, and day-to-day resident needs. I rarely leave Google reviews, but as a resident, I felt safe and that I was getting pretty good value for my rent.

Experiencia negativa: If I could leave no stars, I would. When I moved into my DPMG Prime apartment on Harwick Drive, they were not done cleaning hours after they said they would be. The building was poorly maintained, a chest freezer was left full and unplugged in the laundry room for MONTHS. The entire building reeled from rotting meat. The apartment itself was a cheap flip, where the vinyl plank floors were cut without being measured properly, and any time an upstairs neighbor drained their kitchen sink, mine would backup with black chunks of slime. And then about a year into living there, my apartment flooded. Four times. I woke up to water seeing through the cracks in the floor. Half of my belongings were ruined. I came home about a week later to about 4 inches of standing water in my apartment, my dog was terrified. I called maintenance multiple times, and apparently the best they could do was give me a dehumidifier. Obviously I couldn’t continue to live in an apartment growing mold from the constant flooding, so I moved all of my sopping wet belongings out and they had the audacity to not return my security deposit because it “took more than 2 hours to clean”! I bet it did! Considering I had to manually remove THOUSANDS of gallons of water to be able to move my things out. Overall, it was a terrible experience and they still owe me money that I’ll never see.

Experiencia fantástica: I love living here! (At 108 s Hosmer) I got one of the larger apartments on the fourth floor. I have an entire wall of windows that I put suncatchers in…. rainbows all summer long. From the bedroom while laying in bed, all you can see is blue skies and clouds on the nice days. AKA- I’m living cloud princess dreams. There’s exposed brick, nice updated fixtures, and my shower came with a basic curtain and rod which was a life saver the day I moved in without a curtain. Staff is friendly and responsive - thanks a ton!

Experiencia fantástica: I love these apartments. I have rented here for 2 years and have always been helped promptly with any questions or concerns I ever had. The staff and management are wonderful and so kind. What a wonderful place to call home.

Experiencia negativa: As soon as I signed my lease Steve lost my number. I had bugs everywhere in my apartment and he just ignored me. I will be avoiding them in the future.

Experiencia fantástica: One of my favorite landlords I have ever had. Awesome Communication and transparency

Experiencia fantástica: Ideal landlord. I have zero complaints from the application process, to moving in, to any service or maintenance request. Communication is perfect

Experiencia negativa: Steve canceled my showing with him with almost no notice. I had to rearrange my whole day to go to this showing, and I had asked if there were other people looking at the apartment so more heads up would’ve been nice. Steve is so unprofessional

Experiencia negativa: I applied for one of their houses a while ago managed by Steve. It took him so long to get back to me that I had to go with my second choice. For how expensive their applications are you think they would respect your time more.

Experiencia negativa: My experience with DPMG Prime has been a nightmare. I have been sick constantly due to severe mold infestation in my apartment. A professional mold test showed Level 5 (Very High) contamination, yet management acts like it doesn’t matter. Despite repeated pleas, my landlord ignored me for weeks, refusing to address the mold or relocate me. To make matters worse: They entered my apartment without any notice or permission, violating my privacy and tenant rights. Dangerous electrical outlets were sparking for weeks, and they did not fix it until my place almost caught on fire. Maintenance requests were routinely canceled without explanation or falsely marked as completed, with no real repairs done. The apartment has rotting subfloor and toxic mold that has severely impacted my health. DPMG Prime’s total disregard for tenant safety and health is unacceptable. If you care about your wellbeing, avoid this company at all costs.

Experiencia negativa: Steve is really good about getting back to you if your apartment is currently flooding, but otherwise you’re on your own maintenance wise. Also good luck getting him to respond to a call after you apply. He’s really good at getting back to you before you put your money in though.

Experiencia fantástica: John with DPMG Prime has been amazing to work with as a property manager! He has responded to any concerns I've had very quickly to get them resolved -- really goes above and beyond. I absolutely love the property I rent from DPMG and wouldn't hesitate to recommend them to anyone looking!!

Experiencia fantástica: John was highly helpful in my apartment search, top notch service!

Experiencia fantástica: I’ve had a great experience working with John at DMPG Prime. He is very friendly, helpful, and communicative. I’ve rented from a number of different places in the Lansing area but have found DMPG to be the most reasonable and trustworthy - which is hard to find! I’ve rented two properties of theirs now, and have loved the spaces and all the included amenities. I’ve had very minimal maintenance issues during my time with them, and everything is handled very timely.

Experiencia fantástica: I personally had a great experience with this company. Never had any issues and the communication between myself and the employees was always good. Unfortunately my lease was transferred to a new company.

Experiencia negativa: This is 1-star review because I was unable to give a 0-star review. I've never had a worse property management experience. I can't speak to the entire company but I can speak about one specific, unprofessional, hostile property manager who works for the company. Based on those experiences, I would never do business with DPMG again. If the company finds this person's attitude, work ethic, and behavior acceptable then it's just as deplorable as said employee.

Experiencia fantástica: Nice land lord

Experiencia fantástica: While I did not end up leasing with DPMG, my apartment search process was helped immensely by John who was very responsive to questions and setting up tours for units that might fit my needs. I never felt pressured to make a decision that wasn’t fully right for me.

Experiencia fantástica: I've had no problems super fast responses from my property Manager John. The few times I've needed help, maintenance and the manager were nice and responsive.

Experiencia fantástica: There was some issue moving into my unit initially, but John wasted no time or effort to make things fair and right. It is unfortunate that I must part ways with my apartment at 1030 S Holmes due unforeseen circumstances. It was a beautiful historical elementary school that was beautifully transformed into a modern studio apartment with new appliances. I was well taken care of when I was a resident, and will not hesitate to resign again. The neighborhood was relatively quiet and the tenants all operated in different parts of the day, and everyone was nice. I will miss this place. Thank you again, John. I hope for nothing but good luck and success for you my guy, until next time

Experiencia fantástica: I have had some rough experiences with property management companies before, but my interactions with dpmg were always positive. John was my property manager, and I never felt pressured or like he was annoyed when I reached out to him. He was personable, patient, and always responded quickly to my questions with the relevant information. I reached out a lot, but John always was respectful with me, which I really appreciated.

Experiencia fantástica: I moved into my studio a few months ago and have been extremely grateful for REO Gateways’ property manager, John! He’s managed to tackle each and every request of mine not including his timely responses. John truly cares about his residents and bends over backwards to make sure we are happy!

Experiencia positiva: Robin contacted me about the property I inquired about and was very helpful. There’s only 4 stars since there’s no property available for my needs right now. She’s a busy gal and is doing her best.

Experiencia fantástica: I’m very lucky to have John as a building manager here at Holmes St Apartments. He came to my rescue when my building key got jammed in the door the evening before I left for a road trip! I reached out after 9pm and filed a maintenance request, and also told him about the urgency of getting it back. And to my surprise, he personally came and retrieved it for me. I am really grateful and appreciate the quick action to help. I know he would’ve handled it appropriately even if he couldn’t come out himself, that’s definitely the kind of manager he is. Having confidence in your maintenance team is super important and definitely a priority here. Thank you again! :)

Experiencia fantástica: I just moved back to the Lansing area and this is my first time renting from DPMG. I rented from a lot of other people around Lansing when I was still in college and DPMG has been the best by far. I never really leave reviews on Google, but looking at these other reviews I felt the need to say something. The application process for my apartment was very standard, and I really appreciated being able to look at a few different places in one day. The property manager, Steve, has been easy to reach and prompt to respond, which is more than I can say about some other places I've rented from. DPMG also replaced a whole door already for me (damaged by a previous tenant). So I would have to say their maintenance is on top of it too. I've been here for two months. No complaints.

Experiencia fantástica: Great management! Very helpful!

Experiencia negativa: This business has an F from the Better Business Bureau for not responding to complaints. They also hide where their office is and one of the 5-star Google reviews is in fact from the Principal of the company himself. Ask yourself - what kind of company doesn't respond to tenants? Why would they hide where their office is? I will edit this to post photos of the conditions of my apartment upon move-in when I move out. Just avoid this place - whoever you are, you deserve better. If you do live in one of their properties, BBB and Michigan LARA lookup are your best friends.

Experiencia negativa: Steve the “manager” of my property only communicates through text messaging. Disrespectful attitude and lack of empathy for human beings. They don’t fix anything. Fees for anything are outrageous and if something happens in your life they simply don’t care. Excited to be done!

Experiencia negativa: This is the worst company I’ve rented from - zero communication AT ALL . They do not care. I had a TREE fall on my house and come through my roof all the way into my bedroom ceiling it took two weeks before they did anything . NOBODY has called or told Me what’s happening instead so many companies have been showing up all day and evening to see all around my house and climb on my roof . Nobody knows what’s going on nobody knows who’s in charge . This morning I wake up to a team of tree removal people hacking down the tree above my bedroom and babies and AGAIN nobody called to tell me this would be happening . This is horrible and unprofessional and down right dangerous . They do not care one single bit about their tenants . It’s took them 3 damn days to even respond KINDA after I submitted a work order with a picture of a tree in my bedroom . And here we are two weeks later and without warning .. nice wake up call to the tree removal people . They didn’t even know we were home .the tree is feet away from my bedroom window..Close this place down . Do NOT rent from these people

Experiencia negativa: Very disappointed with my experience living in one of their properties. Management is impossible to get ahold of after you sign the lease so don't even bother filling out maintenance requests. Was without internet for days which is included in the lease and they would not help me so I had to spend hours on the phone jumping through hoops to even figure out who the internet provider was in the first place. Smoke alarm in a vacant apartment beeped for days and caused me to lose sleep and they wouldn't do anything about it. Our furnace filter for the building is caked in dust which I was assured would be taken care of when I happened to catch the manager outside. Surprise surprise it still hasn't been done. To make matters even worse, they don't even have the right address for their office so not only can you not get ahold of them on the phone, you also cannot go see them in person! If you like paying 3x the value of what an apartment should be worth and receive absolutely no help from management when you need it, DPMG Prime is for you!

Experiencia negativa: AWFUL renting houses not up to code and let my house get PINK TAGGED. They expect you to pay rent for a house that is not up to code and hasn't been for over half a year They made me sign a lease for a house that was not up to code and they don't have a license to rent. These people are not to be trusted 128 Astor Ave Lansing Michigan 48910 Managed by DPMG PRIME has been PINK TAGGED since September 9th 2022 OVER 230 days and RED TAGGED since January 11th over 106 DAYS!!!! It has been RED TAGGED well over 1/4 year PINK TAGGED well over HALF A YEAR!!!!!

Experiencia fantástica: Great apartments at reasonable prices

Experiencia negativa: I would give zero stars if I could. God sees all. I rented from them. Used to be LHM Thanks to this company I am very I'll fighting for my life. They keep changing their name thinking their business will prosper. There is a reason they are not enlisted with the BBB.

Experiencia negativa: The house itself was okay. Landlord(s) are impossible to get a hold of, the phone number listed just has an automated voice message and no way to talk to a human. Took forever to get my deposit back.

Experiencia negativa: I would never and I mean never rent a property from DPMG ever again. If you like to wait weeks for maintenance requests and just being totally ignored by your landlord, then this might be the place for you. I’m counting down the days until I move out of my this place. Even my neighbors have complained. Just don’t waste your money go somewhere else.

Experiencia positiva: Update-After a bit of patience and persistence on my part Ashley provided me with the information and assistance I needed. She was very helpful once she was able to clear her schedule a bit of other pressing matters. I do hope this is the path to a mutually beneficial experience. I am hoping that I don't have similar experiences with this company - although I seem to be off to a bumpy start. They are "extremely" difficult to get in touch with. Anyone have any suggestions how to reach a live person and not have to leave a voice message, text, or email which go unanswered?

Experiencia negativa: RUN! RUN VERY FAR AWAY FROM THIS COMPANY!!!! I don’t leave many reviews, but I feel like a really need to worn people away from a lot of wasted time using this fraudulent company. I am a landlord that used this company to manage my houses for the last 4 years. We switched May1, 2022 because of the extremely poor customer service and the upcharging on repairs. As of today, almost 3 months since the switch, I am owed almosy $6000 in tenant deposits, owner deposits, and prepaid rent paid by my tenants back in April/May. I have called, texted, emailed, filed with the BBB, filed a complaint with the Attorney General’s office, and messaged the owner on Linked-In, to no avail. I was continually told “it can take up to 90 days to close out the accounts and disperse the monies!” That’s TOTALLY UNACCEPTABLE business practice. Now we are almost at the 90 day mark and I’m STILL waiting on almost $6000. Makes me wonder if they are having cash flow problems? Or are they just inept at their jobs? Or are they being punitive because I switched to a different company? Or perhaps all three!!! My next call is to my attorney - I don’t like having to do it, but enough is enough! This will be just one of many reviews I leave for this company all over the internet. SERIOUSLY! Don’t use their services! You will regret it! And as a side note, BBB has given them an “F” rating because they never respond to complaints. And if you look up the history of the owner, you’ll find some shady deals that happened with this company in the past. I wish I had known all of this before we started 4 years ago.

Experiencia negativa: I found a beautiful apartment on their website and decided to apply before looking. Firstly the app fee is $55 dollars which is slightly outrageous but because they had quite a few different spaces I liked and seemed professional I went for it. After calling and receiving multiple voicemails, I sent a message on Facebook to view the place. They called me back a couple days later and we scheduled for the next day. Deandre met me there and was new and kind. He was very friendly and I enjoyed the apartment. we talked and he said he would send over a lease which he did. Once I received the lease though NO ONE answered any texts, calls or messages. I had questions that still remain unanswered, I would have loved to rent the apartment but the lack of communication was tremendously disappointing.

Experiencia negativa: They will not accept your calls about repairs. They will leave those calls unanswered for months if not a year. They will charge you against what the lease states without providing prior notice. They will double your rent without prior notice. This business uses very unethical practices. Forces people to do things out of their lease under duress. Whether it be pandemic or lack of a new place to live. They will exploit it and use it to double the rent. I am at the rental office right now and they are currently trying to wait out the clock without seeing both me and my husband. They do not want to answer why they are charging rent at an advanced rate against with the lease States. Do not run from these people they're absolute slumlords. This is my opinion after dealing with them.

Experiencia negativa: I had filled out the application and paid the application fee to schedule a showing. Day of the showing the realtor never responded to my multiple messages. I have called, emailed, left voicemails, and messages and haven’t heard anything in over a week. I’m not sure what’s going on but it feels like they’re just collecting your personal information and application fees and then ghosting you.

Experiencia negativa: THEY DO NOT ANSWER THE PHONE OR EVEN GET BACK WITH YOU I’VE BEEN SENDING EMAILS, TEXTS, VOICEMAILS, Everything possible for weeks, I was interested in some of there properties and it’s impossible to get ahold of anyone

Experiencia negativa: Never answer the phone or return my calls. I drove to the address showing on google maps and there was an empty building. Not sure if this a real agency

Experiencia negativa: Ever been completely ignored by your "property management" company? Well, you will be. There are multiple people within, and they don't care about you. Ever tried to offer to install something to your rental property that would help you and them, and they don't respond for two years? No? Well, you will with DPMG. Don't worry, expect they'll find a reason to take your deposit too, based on the complete lack of anything else they do. Cheers to the weird moneybags owner (land overlord?), your employees are bad and you are worse.

Experiencia fantástica: The best properly management company I have patronized. They are understanding and generously fair. I appreciate them very much.

Experiencia negativa: Never called back

Experiencia fantástica: Rachyl was so dilegant in locating us a home! She was attentive and helpful throughout our rental time. Very professional and polite! I continue to recommend her to friends and family looking to rent.

Experiencia fantástica: As a tenant of one of their business office spaces, I can attest to DPMG Prime's prompt and professional service! Not that there are many issues, but if anything does come up, they're great to work with and super quick to help! I also love the online portal provided to tenants to make our rent payments directly online. Our Hive shared office space managed by DPMG is a great concept and we're 100% satisfied with our dealings with this management company!

Experiencia fantástica: I'm thankful for DPMG Prime for creating a space / situation where I was able to jump off into finding my own office space. Then was able to grow into a bigger space. They've spoiled me for any future business space places. I hope to be able to work with them for a long time. Thank you.

Experiencia fantástica: I’ve known the associates of DPMG Prime for many years. They are extremely professional. They take pride in the quality of their work. And have have set goals of providing the ultimate service to their clients.

Experiencia fantástica: I started a business not too long ago. They were quick to find a location for me to set up shop. They made it very easy and made sure I got a quality shop with everything I needed. I appreciate everything they did for me and would highly recommend going through them for whatever your needs are.

Experiencia fantástica: Their workspace looks and feels amazing. Would recommend!

Experiencia negativa: The apartment itself and the price are nice. However, management is impossible to get ahold of once you sign a lease. I’ve been trying to contact them out about the lack of hot water for MONTHS. I can’t even shower when I’d like because of it. And part of the rent I pay is for hot water. Just sickening.

Experiencia fantástica: Rachel and the maintenance team are absolutely phenomenal. Any issues I have are resolved within 24 hours. Best landlords I have ever worked with!! Thank you Rachel!

Experiencia negativa: Don't rent from these people!! Terrible and unprofessional!!

Experiencia negativa: Painful. I am the owner of a property under contract. DPMG Prime actually messed up, abandoned my property and then refused to speak to me. An abandonment notice is on the door, the yard is wild. Both the manager and owner ignore my calls, emails and FB messages. I live far away and I feel helpless. The Better Business Bureau has contacted DPMG with my complaint. No reply yet. I have filed a formal ethics complaint with the Greater Association of Realtors, I am contacting LARA through our convent lawyer. The agent manager wanted to buy my home, took it off the market, attempted to buy it, then abandoned it. She said that she'd had many personal family problems, then refused to answer any attempt to contact her. I do not know why. She had been so adamant that she was good at her job. The same with the CEO. Feeling embarrassed and ashamed and not responding to people is not part of the professionalism. I am a middle aged nun living far away and DPMG have abandoned my old family home, deciding it wasn't worth their time to even see-out the end of their contract. They know that nuns do not have money and that it would hurt the convent to sue them. I am shocked by the lack of professionalism and almost PERSONAL callousness of DPMG Prime. This is very bad business as well as heartbreaking. As I write this, I am still under contract with them. Until the contract is complete, no other company can take me on as a client. My old beautiful home sits abandoned and decaying as it's under contract to a company who just decided that they didn't feel like fulfilling their contract. Unprofessional and, oddly, cruel. Not to mention the potential loss of 100s of 1000s of dollars. Failure is one thing; abandonment is anotherI truly hope that they find the strength and morality to run a good property management business someday, or that they realise the importance of professional and personal ethics, rather than hurt other people.

Experiencia negativa: In general not a huge fan of any landlord, so I may be biased. When I viewed the house I was told it had central air. This was also in the listing online. This house was built in 1890 so I very much doubted it, but I took their word for it. Bad move. Since then I have tried numerous times to renegotiate my lease terms since I have taken on the additional cost of a window unit/fans and the reduced efficiency of these compared to central air. The washer and dryer aren’t worth what they could be scrapped for and often snag and tear my clothes. I submitted a request and they sent someone who cleaned the lint duct, which should’ve been done before I moved in. I won’t begin to mention the other cleaning that should’ve occurred before I moved in. Then they told me washer and dryer are the tenants responsibility though my lease clearly states otherwise. They are unresponsive and not understanding. This is a house I have to live in, not your side hustle. Do better.

Experiencia negativa: Impossible to get in touch with. I said I’d call back on an apartment and when I tried to call, they ignored all my calls and emails instead of just telling me they gave the lease to someone else. That’s so unprofessional.

Experiencia fantástica: They helped me and my roommates find a WONDERFUL place in Lansing. Emallee helped us and really knows the area well, she told us about all the amazing restaurants and shops in the area when we moved there from Virginia. If I could give more stars I would!

Experiencia negativa: No response to emails or calls about maintenance issues. Informed via letter that our lease wouldn't be renewed with barely a month's notice - legal, yes, but not kind or fair, especially in the current market. Just found out that they've listed our place for rent at a 33% markup per month.

Experiencia negativa: I’ve requested to view numerous apartments for over a month. I’ve called three-four times a week and only one realtor has responded in that whole time, saying that they refuse to show us the properties. They said two adults couldn’t live in the properties we were interested in because they were too small despite the fact that my roommate and I are a couple and other landlords in our area have showed us smaller spaces. Absolutely appalling I wish I could give less stars.

Experiencia negativa: Do computers run this place?? Honestly they suck, don’t waste your time with these people they will never return your calls

Experiencia fantástica: Rachyl was very responsive and willing to help with any questions we had on our search to find a rental property!

Experiencia negativa: They don't return phone calls. They don't answer emails I will never have take care of property again.

Experiencia fantástica: As a tenant I’m very impressed with the professionalism and their quickness to deploy maintenance!