Oak Harbor Real Estate & Property Management

Experiencia negativa: Keep calling and leaving messages for the last week, but not one return call. I have applied at 2 different places, paid the application fees twice and just get a text several days later saying the property is already rented.

Experiencia negativa: *Military Families* Do not work with this property management, especially if you’re military. Overcharge, add thousands of dollars worth of fees without explanation. Impossible to get ahold of, zero communication and a very rude and condescending lady named Donna. We were told we were first in line for a house, reached out multiple times for two weeks, told us we were in the screening process multiple times for the house. 2 weeks later call again for an update, tell us the house has been off the market for over a week and they have no idea what happened or why we didn’t get it like we were supposed to. Basically told us to get over it, we asked to speak with the male reviewer who decides about the tenants and was told “I can reach out but he probably won’t get back to you”. Never once did they reach out with updates, always us calling them, have to call atleast 6 times before they answer. DO NOT DO IT.

Experiencia fantástica: They have been great a couple of appliances have failed and no problems or issues they have been wonderful.

Experiencia negativa: Horribly unprofessional. Not a single person in that office has a clue what's going on. Zero communication. Complete amateur hour. Stay away from these clowns

Experiencia negativa: Anybody that would sign with these people you are just begging for trouble for the love of God read the least they're trying to push on you and you'll understand !!!

Experiencia negativa: I needed a rental... they didn't have one

Experiencia negativa: ***Military Families!!!*** If you are thinking of moving into the town homes by the Oak Harbor High school don’t! Terrible all around. Management never responds and move in and move out experience was a nightmare. Will take all of your money.

Experiencia negativa: So they sent out this email right, and said if I gave them a 5 star review they would take $50 off my next rent payment (I rent and they manage that rental place). So I did that, and then I waited months and months, and that $50 was never taken off, never got like a $50 gift card, nothing. So here it is, the 1 star review. We used to be managed by Windermere who I really enjoyed, then the owners went with these people. They seem to be a lot more into harassing people about their rent? They’re a lot more impersonal when it comes to putting out information, and when your lease agreement is like 4 months from being up for renewal, expect like 6 noticed in the mail, and then whatever they put on your door.

Experiencia fantástica: They have great customer service! Very trustworthy!!!

Experiencia fantástica: Oak Harbor Property Management team has been outstanding for my rental needs. They are a family run business who take the time to answer questions and provide services fast and efficiently. They took all the stress out of my Real Estate needs. Highly recommend for renters and homeowners!

Experiencia negativa: Crooks!!! These people WILL KEEP your security deposit regardless if the house was dirty when you moved in. Then won’t send you detailed invoices. Seems very FRAUDULENT they definitely should be investigated. BRIAN WASINGER is the owner. When we rent our house out we definitely WILL NOT be using them. If they are stealing money on the tenants side you know they are scamming on the owner side of things too! If you are an owner of a property they manage I would definitely change company’s.

Experiencia negativa: I’ve never been more frustrated with a property management company. When I moved in, the building was absolutely filthy — dust, grime, and neglected common areas. It was clear they didn’t care about the condition of the place or their tenants. I still tried to make the best of it. Fast forward to move-out: I spent hours cleaning the unit from top to bottom — scrubbing everything, making sure it was spotless. And what do I get? They kept my security deposit without giving me any legitimate reason. no breakdown, just silence and money taken. This company is unprofessional and clearly has no problem scamming tenants out of their deposits. Do yourself a favor and rent literally anywhere else. I regret ever signing with them.

Experiencia negativa: Worst experience ever, unprofessional they only care about themselves! House was extremely dirty when moved in, when moving out cleaned the house top to bottom never received deposit back!

Experiencia negativa: Upon taking possession of the apartment, I encountered several unresolved maintenance issues. The floorboards were unprofessionally and unevenly repainted. The carpet was lifting at the foyer transition bar, with no transition bar installed between the bedroom and living room, and additional separation at other seams. The linoleum flooring was peeling near the kitchen cabinets. Interior bedroom doors and trim were left unpainted and mismatched from the rest of the room. The lawn had not been maintained prior to my move-in. I had to mow the yard within two days of arrival. An electric mower was left behind by the previous tenant, but no batteries were provided, requiring me to spend $200 to make it usable. As active duty military, I’ve relocated frequently and lived in multiple rental properties over the past 15 years. This is by far the least well-maintained unit I have ever taken possession of. Whether these issues stem from the property owner or the management company is unclear, but as a property owner myself, I would expect these matters to be addressed before any tenant move-in. Many of these concerns could have been resolved ahead of time if a proper quality check had been conducted prior to move-in and the issues remedied accordingly.

Experiencia negativa: **Worst rental experience over decades of renting** I am one of the best renters available in the market. No smoking or bad habits, minimal wear on the living area as a single occupant, excellent credit score. They charged a hefty admin fee (free money -- $400) and hit me with everything they could at move out (free home improvement -- $1,300). If they treat me this poorly, what do you think they'll do to you? Keep in mind that they offer $20 for a 5-star review *prior to move out*. The only positive reviews here appear to be property owners and people who fell for this tactic. Extremely money hungry and bad members of the community. You can see my move out photos. Looks nice, right? To them, apparently looks like a massive opportunity to cash out. --- my experience --- Rental provided to me in poor condition. They forgot to provide the code for key access and I had to wait at agreed move in date and time for them to respond to my text (no one at the office). Trash in the recycling and yard waste containers. Personal effects in the interior. Horrendous smell in a bedroom closet (that I spent hours cleaning to remove). Slow kitchen drain that I fixed with warm water. They did slowly address maintenance issues. Had gale force winds that loosened a fence section and they took about three weeks to fix it after my request. Enough time for the neighbor to find it annoying -- we chatted about it. I left the rental in better condition than I received it. Cleaned for hours interior and exterior all the way up to move out. Moved out my personal belongings a month in advance. Had a professional carpet cleaning. I even paid it forward by leaving an expensive electric lawnmower and some helpful tools for the next tenant. I had verbal confirmation from their staff that leaving these tools was fine. They apparently charged me for removal of curtains (that they had there originally), removal of personal belongings (that they had there originally or I had verbal approval to leave), added doorstops that never existed (free home improvement!), upgrade to toilet (perfect working condition already -- free home improvement!), replacing lightbulbs (that I already carefully replaced!), lawn care (free home improvement!), exterior window cleaning for windows (that didn't need it). Despite my paying out of pocket for the professional carpet cleaning, they took the entire hefty security deposit, leaving me net negative on the move out. Not to mention doing whatever with the expensive lawnmower instead of paying it forward to the next tenant.

Experiencia negativa: Edit: They decided to let me out of my lease and do the right thing with no penalties I am very greatful that we didnt have to settle in court. I can say that this is a nice a quiet apartment building I have been here 2 years and never had any issues with noise. Online rent pay is really nice and easy to use when you make maintenance request make sure to call and email them as well as do it in the portal I only had one issue with it taking months for them to get the bad outlet in my bedroom fixed since then all outlets in the unit were replaced. The garbage is an issue it often gets strewn all over the parking lot and there are rats so don't leave your garbage on the porch before you take it out. We will see if I have to update the review once it comes to getting my deposit back. Removed 2 stars because I was charged for replacing blinds when it was marked on my move in sheet that the blinds were never replaced when I moved in. I was also charged for exterior window cleaning when they had literally just did the exterior windows the week I moved out I will be discussing this with my lawyer I have the voicemail saying when they were coming do they charge everyone for that? I spent 3.5 hrs deep cleaning the apartment and was charged 260 for cleaning it was seriously spotless I didn't even hang anything on the walls except pin nails....

Experiencia fantástica: We are very pleased with Oak Harbor Real Estate & Property Management's ability to oversee and manage our rental property. No complaints from our tenants mean no complaints from us!

Experiencia fantástica: Helpful and responsive with maintenance issues. No problems so far with our lease. App is easy to use for paying rent.

Experiencia fantástica: They are very invested in each tenant so my husband and I never felt forgotten. Very friendly great service.

Experiencia fantástica: The staff are great people to work with.

Experiencia fantástica: Very helpful in finding our rental. Made the entire process very easy

Experiencia fantástica: Great place

Experiencia negativa: Never gave us move in info for the door code. Took well over a month to get the deposit back. Charged us for "exterior window washing" even though we were only there for 3 months. Charged us for removing the front door mats when they were already there upon move in.

Experiencia fantástica: Oak Harbor Real Estate and Property Management is by far the best property management I’ve ever had. They made the entire process of looking for an apartment very easy and every part of the process was very convenient. The online portal for their tenants was very easy to operate and everytime I reached out to the staff, they responded very quickly. Always ready to assist in any way that I needed. I highly recommend them to anyone who is looking for a new place to call home.

Experiencia fantástica: Professional company, friendly and prompt

Experiencia fantástica: Made it very easy for me and my family to find a house to rent last minute after coming off a deployment and moving from Florida. I'm very thankful a company like this took the time to help me in every aspect of our move. I can't say thank you enough to this team of professionals

Experiencia negativa: *New Applicants Beware* As a renter/tenant of 10+ years and traveling healthcare worker, I have been through many encounters and many property management agencies and I would highly advise against bothering with this agency. My first issue and red flag was their poor communication. Trying to set up showings through website is hit or miss and getting anyone on the phone is almost impossible as well. Just expect to leave a message they’ll get to you when they get to you. Second red flag was when finally getting someone from the office on the line and inquiring about a property, they told me they had an applicant but the person who applied was a quote on quote “bubble applicant” meaning they applied and met criteria but they were waiting to see who else applied in case there were better options. So again, be advised you may give these people your money, meet criteria and they will still wait to see if someone better comes along and keep you waiting as well. Which brings me to my main issue… as a veteran renter I know the importance of being transparent when applying especially if you’re credit is not ideal- mine admittedly is not having around a 580 and my husband around a 650. I called BEFORE applying asked about the credit policy and what they are looking for and let them know in advance that ours was not ideal. They specifically told us “we work with people” and can always do a thorough look through rental history and just do higher deposit in the event of lower credit but we have specific things that are automatically denied(all rental related- it’s an actual part of the agreement on the application) However this is not the case as we still were denied having very close and over the 600 credit score they advise you to have and having NO poor rental history. They denied us at over 600 minimum credit score BEFORE they even reached out to any reference or our current management company that we’ve been with for over 5 years! They also say if you have questions about denial to call and ask- don’t do it. The man in the office will definitely just gas light you and ask “if you even know what your credit score is” when yes you do and that’s why you called to be transparent before applying. Overall, if you’re looking for a company who is actually taking the money you pay to fully vet you and decide if you are a good renter and going to be a good addition to the community -don’t go here. They are not doing that, don’t be fooled by them saying they’re willing to work with you, and honestly if you’re not well above the criteria don’t bother. It is definitely more a money grab than them actually doing the work to vet good tenants and potential community members. We had spoken with Lisa, Linda, and Mike. Scheduled a showing, jumped through hoops, paid extra to apply for our cat, and they still denied us without even verify past rental history, and did not even tell us we were denied until 3 minutes AFTER we drove the hour to the island to view the property. Highly unprofessional and cannot be trusted to give accurate information or stick to the information they provide.

Experiencia fantástica: This team was great to work with. As an owner, they helped us find reliable and affordable subcontractors and then found us great tenants in less than a day! We are thrilled with their service and support.

Experiencia negativa: You will never get your full deposit back. They charged us over $100 for "Exterior Window Washing." Their landscaper was the one who was throwing grass up on the side of the house. $88 to remove a shower curtain. It took over a month to receive the deposit back once they were done helping themselves to it!

Experiencia fantástica: We've used Brian and Donna to purchase a house and they manage our rental property. We wouldn't consider using anyone else for our future needs. They showed us many homes before we finally bought and they didn't try to over-sell any of the properties we saw - just an honest evaluation. My rental property is minimal stress thanks to their excellent management and keeping me informed of needed repairs.

Experiencia fantástica: John was wonderful! He has helped us so much and is the sweetest person!!

Experiencia fantástica: When I needed assistance, the Owner of Oak Harbor Property Management went over and beyond to help me. He was at my house within thirty minutes. I truly appreciate the time he took out of his day!

Experiencia negativa: THE WORST property management place on this island.

Experiencia negativa: Terrible communication making them unreliable to even setup viewing appointments and kept us from wanting to rent with them. We were moving from out of state and tried various times to setup virtual showings. Most of the time they were randomly canceled or no one showed up to the online meeting. After we finally had a virtual showing and like the property we had unclear information given to us about allowing pets. Saying they would talk to the owners to verify and I spent $50 to at least apply to hopefully hold the home while we wait for confirmation. I never heard from them again.

Experiencia negativa: Military beware. All islanders BEWARE. Don't trust these people with renting your home. Very poor communication with us, and apparently the tenants because it took so long for them to address problems that only snowballed, on more than one occasion, resulting in more stress and problems for us, and I'm sure our tenants as well. If you are moving, PCSing, or just want someone reliable to manage your rental or income properties, they will drop the ball every single time. Whidbey does not have many options for rental management companies, but this is one I recommend staying far away from.

Experiencia negativa: Crooks. Very unresponsive, Donna is never in her office and when she is she never calls back. Application scam.

Experiencia fantástica: I have enjoyed renting from Oak Harbor Property Management! They are responsive when I have maintenance issues and have always been polite in phone interactions.

Experiencia negativa: Garbage. All they do is harass the people who live in Wagon Wheel Mobile Park.

Experiencia fantástica: Thank you to Brian and the maintenance staff for saving Thanksgiving. Our oven went out and he made sure to connect my family in a timely manner and delivered a loaner till the new one arrives. We very much appreciate you.

Experiencia fantástica: Great folks to work with!

Experiencia fantástica: They are very accommodating. House was clean and process was fast. Thank you Oak Harbor Property Management Team!

Experiencia fantástica: Very professional and prompt. Move in process was great.

Experiencia negativa: ATTENTION MILITARY FAMILIES! Avoid these people. They are crooks. They took over for the old rental company my family rented from, otherwise I wouldn't have even dealt with them. My family and I lived at a property for over 2 years and paid over 700$ in cleaning before moving out to ensure we got most of our deposit back. We try to leave places better than when we arrived at them. So we were expecting to get at least most of our 1850 deposit back. They charged 1500 for PAINTING (aka normal wear and tear) and an additional 400+ for issues that were brought up prior to us moving out. Two issues that were already there when we moved in with the previous rental company. Another issue was brought up to an associate doing a virtual walk through for the next tenants. This individual told my wife it would be no problem. Suprise! They charged us anyway. Good luck getting ahold of them to solve any issues you have too. Extremely unhelpful on that subject. You will always get the run around and told to talk to someone else. Rent went up too. Hundreds of dollars, which is why we decided not to renew our lease. They will rob you blind. When I was deployed they tried to strong arm my then pregnant wife into signing a new lease because she had power of attorney. Like most of the reviews on here I agree they are shady. I'm willing to bet most of the "good reviews" are created by their own company to balance out their already bad rating. Your best bet is to try to get base housing, use ANY OTHER company, or live off island. Definitely avoid these people at all cost. Take this as yet another warning to add to the others on here. I plan to talk to the housing office on base to warn incoming sailors about these people. It's that bad.

Experiencia negativa: Avoid this property management and save your money. False advertising and the manager/owner is shady!!!

Experiencia negativa: Horrible service and non-responsive. Avoid!

Experiencia fantástica: Great

Experiencia negativa: If you’re in the military or part of a military family avoid this place at all cost. He will screw u out of money any way he can. Pay special attention to his leases, he doesn’t follow them himself but will make sure u do. Again AVOID AT ALL COST.

Experiencia negativa: Military beware, they extort military and treat you like it inconvenient that you have to live in the property while you pay rent. They will try and charge you for maintenance you filled out needed to be done when you leave, in 3 years went from 1900 to 2550 rent. Make mistakes in their lease and still expect you to follow it anyway. Don't expect a safety deposit back it's 200 bucks just for cleaning outside your windows, and will repaint the entire house anyway?! Mil fam stay far far far away.

Experiencia negativa: Property manager never got back to me. I had to text her and call several times and she never communicated the decision of the owner. I had to go into the website to realize the house we wanted to rent was off market.

Experiencia fantástica: Great communication and pays on time every time.

Experiencia fantástica: The team at Oak Harbor Property Management are professional and responsive toward landlord and tenant needs, they are a joy to work with! We highly recommend them, Dr. Edward Drum and Rita Bartell Drum

Experiencia negativa: We signed a lease on a trailer for rent through this company and got railroaded from the get. The roof was leaking in multiple spots and coming into the light fixture. There were outlets that did not work due to water damage the home was absolutely filthy, I mean a good two inches of dirt in the floor vents. Ants and rats. It was mortifying, we refused to stay there and demanded out of the lease, at first they said we would still be required to pay rent the whole year even if we chose to leave, I called the fire marshal and health department and we were finally given the option to vacate and terminate the lease but of course the hell doesn't end there, we've been waiting over two weeks for our deposit back and they keep giving me the run around. SAVE YOUR FAMILY THE TRAMA STAY AWAY FROM THIS COMPANY. They have no morals, it's all about what fine line they can walk with the laws in place.

Experiencia fantástica: So helpful & friendly

Experiencia fantástica: My wife and I have used OHRE for buying, selling, and renting homes for 7 years and have always been happy with the service.

Experiencia negativa: If I could give them no stars I would. Anna was right on the mark saying the owner, Brian was terrible at communication, that is unless you needed something then he got right back to you. There was a point where the locking mechanism fell out of my door and I couldnt secure my house. I was a single female living alone. He did not come to fix it for 2 days, okay fine it was a holiday weekend, but then he came and took the locking mechanism, left a huge hole in my door making it very obvious the house was insecure and left it that way for 2 days. Also never told me he was doing this. I reached out to him to say um hey I feel unsafe and he got back to me at about 12 in the morning on a work day to answer back. I was cordial desite this very clear negligence of safety. He quick fixed it (oh and surprise it broke again a couple months later). Upon moving out the place was spotless(we did forget a couple items in the shed for which I do not dispute being charged over whatsoever), but he charged us 100 dollars for mismatched bulbs. Yep 100 dollars for brand new lightbulbs we put in because they glowed a slightly different color than the ones he neglected to tell us the brand of. He also charged 250 for interior cleaning which I know was blowing smoke because that place was cleaned the same day we had the carpets cleaned. I wouldnt rent from him if someone paid for me to live at one of his properties ever again.

Experiencia fantástica: Donna and Brian have been wonderful in helping us buy our dream home and list our current home. They showed us a lot of houses before we found the current one. They were wonderfully patient and listened to our needs and desires. When it came to listing our house, they were very prompt to get in up on the market and under contract quickly. We could not be happier with this team. They are professional, honest and truly care about their clients.

Experiencia negativa: terrible communication. only get back to you when they need something, but if they have a problem or it benefits them they can answer right away. Issues with my rental that were not fixed in a timely manner, random "liability" charges added to rent, and honestly rude service.

Experiencia negativa: Very disappointed with this property management all around. When I went to view an apartment, Donna told me that there was no pending applications. I put in my application right away, my boyfriend put his in that night. I never heard any updates so after 3 days, I emailed asking for an update. I never heard anything back for another couple days, when I finally got the reply on June 14 from Brian, it said that they offered the place to another applicant and once they sign the lease, our application will be processed. I asked Brian when we would receive the refund for our application. He said that my application was processed on June 12. I sent him screen shot of this email showing that my application wasn't yet processed on June 14. I used to work in property management and I feel this is a very poorly ran business. I hope others have a better experience than us.

Experiencia fantástica: We had the pleasure of renting through Brian for three years. During that time, we were treated extremely well and I can’t come up with a single complaint. Initially, my rental started as a super-last minute / mid-deployment transfer....Brian bent over backwards to get me in the house we wanted in a timely fashion, and worked with me to ensure I could move in immediately upon PCS’ing. Similarly, my move-out was sprung on me with five days of total notice. Brian worked diligently to ensure our crummy situation turned into a win for both parties. Renting from an individual, versus a large company, was a great experience for my wife and I. Can confidently recommend Brian to anyone PCS’ing to Oak Harbor! -Andrew

Experiencia fantástica: Donna went out of her way to help us get into a home. We had to sell ours first and we went with another local realtor who treated us like we were there for her. I'm not going to slander anyone by giving a name but let me just say this, with the old broker, she was non-responsive to our needs and was rude to us. We were pending on our house with an upcoming closing date and she was too busy to show us houses or did not get our offer submitted in time so we often lost the house we wanted or was talked out of it by her. According to her, we can just rent a place, no problem right? Anyway, after that nightmare, Donna and Brian have been the total opposite. They are responsive, kind, accommodating and have an understanding of our needs. They also know what they are doing. I highly recommend them.

Experiencia negativa: This is the worst landlord you could possibly have. When you submit a maintenance request you don't get a professional to come fix the problem. When you go to move out he charges you for problems in the house that were previously there before you moved in. This guy is a crook and I recommend all military to steer away from him and his company. He is just out to steal your money.