Main Street Management Group

Experiencia fantástica: My experience with Joanne blank with Main Street management was absolutely fantastic. She was knowledgeable, informative, and helped me through my situation. She was kind and polite.

Experiencia negativa: Buyer, beware. I would recommend choosing any other management company but this one. Closed for lunch for an extended period of time; takes at least 2 days to get back in touch with you. Or better yet they never get back in touch with you! Clearly there are better options. Research them bypass this one. I heard from other neighbors that the property manager that was assigned to the neighborhood was Mia for whatever period of time the person covering was less than responsive. This is a continual problem with this company. If you can't communicate and you're paying their salaries and they're not available at lunch and they take days to get back in touch with you or never, then why would you ever engage this company. Get on your board, find a new company or better yet get on the board in your current neighborhood and eliminate this company!

Experiencia negativa: We will be sure to never purchase a home with an HOA ever again, nor a management company such as this. We have had the worst experience here in Mooresville and would never recommend this agency to anyone.

Experiencia positiva: We signed with Main Street 1 year ago and things haven't been perfect, but we've seen a big improvement from our previous management firm. The biggest challenge has been turnover in our primary manager contact but each new manager has been very professional and responsive. They also manage the adjacent property to ours which comes in handy as we partner with that HOA on some projects. Overall, we're happy with their service.

Experiencia fantástica: I think we may have landed on a good management company for our community. Stacy Selkis is responsive and acts quickly to resolve issues. Thanks Stacy!

Experiencia negativa: I agree with the previous 1 star reviews that cite lack of transparency in how concerns are communicated to the board, overall lack of communication and unwillingness to review common area property concerns in person so they are properly addressed. This company recently started working with our HOA board and they are even worse than the last. The previous company at least showed an interest in homeowners’ concerns by responding with the board’s plans to address the issues and they could also provide documentation of previous maintenance when requested. Neither of these have been provided after 3 months of requests to Main Street. Unfortunately, they’ll probably respond to this public 1 star review faster than my reasonable private requests for updates and information. Update: Well, they did call me the same day as my original review, but it was only to ask me to remove the review — not to apologize, provide help or address my concerns. To be clear, this review is not about the HOA board or its decisions. It's about Main Street Management’s property management staff, which has been consistently unprofessional, unresponsive, and difficult to work with. There have been several ongoing operational issues that I'll list here to better illustrate my original points: - Two property managers in less than six months, with no communication to residents about the changes. - Residents being directed to the wrong manager for weeks because office staff appeared to be uninformed of the transition to a new property manager. - No responses to my emails requesting to attend an open board meeting. Getting hung up on by property manager when following up on unanswered emails about requests. - Property managers refusing to provide board's direct email after acknowledging that one exists. Why are Main Street property managers actively blocking communication with the board? - Main Street sending vendors to homes without notice of when work will be performed. - Homeowners still not receiving vendors' assessments related to Main Street's vendor reviews of home common areas. - Main Street still being unable to provide common-area maintenance records that the previous management company says were transferred to them. - Weeks of unanswered emails and voicemails regarding ongoing common area issues that affect property values. I hope my review will save other communities from similar experiences and will also validate the negative experiences others have expressed towards the company.

Experiencia negativa: Calling this company a "management group" is extremely misleading. Main Street Management Group has neglected the "common area" (that they own) in my neighborhood for over two decades. We used to have a community basketball court, but it's been allowed to crumble into dilapidation. There is rampant kudzu that is encroaching on everybody's property, and they refuse to do anything about it.

Experiencia fantástica: I have decades of experience of direct dealing with property management companies. Unfortunately, for so many, the service quality bar is set pretty low. And then there’s Main Street! “RESPONSIVE” - Organized, Consummate Professionals, setting the customer service bar far above of the pack. A well deserved, special shoutout for Jennifer Cordell in the Cornelius, NC office. She’s the best! (Thank you, Jen.)

Experiencia negativa: Our neighborhood has gone through multiple community managers in a short time, creating a lack of continuity, information, and basic follow-through. Main Street advertises values like integrity, respect, teamwork, and community — but we have experienced the exact opposite. Communication is consistently poor, and there have been several instances where they denied receiving messages or claimed communication that never actually happened. Other reviews report the same patterns. They rarely visit the community as promised, and ongoing issues like unkept yards, irrigation problems, and general compliance concerns go unresolved despite repeated requests and being highlighted at meetings. Enforcement is inconsistent at best and nonexistent at worst. Meetings are poorly run, updates are minimal to nonexistent, and their so-called “vendor database” has offered little to no practical help. Despite this, they increased their fees by nearly 50% without adding any new services. It genuinely feels like we’re paying significantly more for significantly less. Based on my experience, Main Street fails to live up to the values they promote and falls far short of what a community deserves from its management company.

Experiencia fantástica: She got back to me right away and explained everything so clearly. I left the conversation feeling listened to and confident my concerns were fully taken care of.

Experiencia fantástica: Very satisfied with the HOA service, I contacted Brittany multiple times for various things, responses to my queries were fast and issues were understood and resolved to my satisfaction. Highly recommended.

Experiencia negativa: Friday afternoon at 1:45 and no body is answering emils because ALL out goofing off !!

Experiencia negativa: I would give them NO stars if I could. I’ve lived in a community that they manage (and I use that term very loosely) for 15 plus years. They have a long history of never calling back if you have a concern. Recently I had a question that was not answered by our agent. So I called the owner, Kelly. She proceeded to tell me that I was the problem and NEVER took responsibility for her agents NOT returning my calls. This terrible customer service obviously comes from the top and trickles down. NO accountability!! I’ve read some of their reviews & they state similar experiences-unresponsive and little to no follow up & then try they make excuses….i was at a conference, etc. RUN from this group!! We are NOT new to HOA communities. We have been a part of one at our beach community for over 30 years. We have served multiple times in the Board. We have NEVER had an issue with that HOA. They return calls and follow up. Unlike Main Street UPDATE: Absolutely NOT the truth and you know it!! NO ONE, including YOURSELF returned my calls. If I was given this information when I originally called your office this past winter NONE of this discord would have occurred. End of discussion. Keep falling back on your pat answer of “we’ve been serving this community for years & that proves we have done our job” Yeah right!! That’s so lame!

Experiencia negativa: I’ve called about five or six times and left multiple emails and they don’t reply back. I’m going to talk to my HOA about switching companies even KELLY. The manager won’t return my messages.

Experiencia negativa: Our experience thus far has been unacceptable and may constitute a breach of habitability standards. We secured this rental property through this company while relocating from out of state. We notified the company of a persistent odor and a complete failure of the air conditioning system more than two weeks ago. Despite this, no effective action has been taken to remedy either issue. We are now actively engaging with our assigned representative, as well as local code enforcement and the health department, due to conditions that have rendered this property uninhabitable — including interior temperatures reaching 99 degrees Fahrenheit and a pervasive ammonia-like odor. Notably, the company marked our maintenance request as ‘completed’ without performing any actual repairs or mitigation. This five-bedroom home is clearly unfit for occupancy under these circumstances. Our original maintenance request was submitted on July 11th; today is July 28th, and the conditions persist without resolution. Given this experience, I strongly caution others against renting or doing business with this company, as they have demonstrated disregard for even the most basic obligations to maintain safe and habitable living conditions.

Experiencia fantástica: I work for Waste Connections and have had the pleasure of working with Michele W. at Main Street Management Group. Michele has been fantastic—kind, professional, and an exceptional communicator. She is always prompt in her responses, making it easy to collaborate and find solutions quickly. What stands out most about Michele is her patience and understanding. She listens, considers all angles, and works with integrity to ensure the best outcomes for the communities she serves. On top of that, the team at Main Street is genuinely fun to work with, making every interaction a positive experience! I truly appreciate the partnership we have and highly recommend working with Michele and the team at Main Street Management Group for your property management needs!

Experiencia fantástica: Excellent customer service from the Main Street Management company. They have been a pleasure to work with! They have helped me getting my accounts all straight. Helped reserving the clubhouse where I live and even getting me signed in to the APP on my phone. Kelly is so informative and has a great staff working for her: Natalie and Jennifer. Way to go team! Thank you all!

Experiencia fantástica: Always responsive and helpful. Office staff is friendly and my calls actually get returned! Kayley is the best! Any issues I have always get cared for.

Experiencia fantástica: Main Street Management Group just took over our development. Natalie has been amazing with helping to make the transition very smooth! I reserved our clubhouse through the old property management company; however, the new property management company took over before I actually used the facility. This was a learning curve for both of us. Natalie figured out the process. She found the money that I had already paid and she has made sure that I’m all set for my event! She answers the phone and responds to messages in a timely manner! I’m already excited about having them as our new property management company!

Experiencia negativa: D from Main Steet, who oversees Alexander Chase does not respond to emails from home owner’s insurance, or do anything to resolve issues. Dishonest.

Experiencia fantástica: Great management company - responsive to all of our (HOA) requests and very personable. its great to use a local company focused on our needs vs a large national company. Highly recommend the team at MSM group. Kelly and Diana are amazing.

Experiencia fantástica: I needed some help with website navigation. Natalie, at Main Street, was extremely helpful, professional and determined to make sure I was able to access my account. She put my mind at ease and was a pleasure to work with. She is an asset to the company and its clients.

Experiencia fantástica: Main Street Management has been an outstanding partner for our HOA. Their commitment to open communication and accessibility has made a significant impact on our community. They have been responsive to the needs and concerns of our residents and have implemented effective solutions to improve community living. Their experience and attention to detail have streamlined our operations and enhanced the overall quality of life for our residents. Main Street Management has proven to be a highly capable and dedicated HOA management group that has made a positive difference in our community

Experiencia fantástica: I have been thoroughly impressed with Main Street Management as our HOA management group. They have consistently demonstrated a high level of professionalism and expertise in managing our community. Their financial management and budgeting skills have helped improve our community's financial health, and their proactive approach to maintenance and vendor management has ensured that our neighborhood is well-maintained. Main Street Management has shown a genuine dedication to serving our community, and I highly recommend them to any HOA looking for reliable and effective management.

Experiencia fantástica: Great company, great people - I highly recommend working with them.

Experiencia fantástica: Main Street Management is hands down the best property management company I have ever had the privilege of working with. As a vendor I appreciate their prompt payment for services provided. Their staff is proficient and professional and very knowledgeable of their properties. I would highly recommend their property management services! I also want to give a shout out to Kelly and Diana for their special friendship!

Experiencia fantástica: Great team of people to work with. They care about your property and your quality of life. Quick to respond. Lee is a pleasure to work with.

Experiencia fantástica: Several months ago our homeowners’ association hired Main Street Management to replace our former HOA management company. Our Board has been pleased with our new relationship with Kelly Hawkins and the smooth transition to Main Street. Kelly has a wealth of knowledge regarding HOA matters and has been very responsive in addressing questions or concerns during the transition period. Main Street’s financial reporting system is thorough, timely, and transparent – a welcome change from our former service company’s financial reports. If you are searching for a highly qualified HOA management company, I highly recommend Kelly and Main Street Management. Myron Caldwell

Experiencia negativa: Sub-par service and performance. Inaccurate billing. Lack of customer service. Unfortunately they took over in my neighborhood. I've experienced their poor service before at other residences. In 3 decades of owing houses and the 11 properties I've owned, this company ranks below any other HOA Property Management Company I've experienced. It's a shame, because the employees seem nice enough ( f you can ever reach one) and capable only to be handcuffed by terrible management and ownership.

Experiencia fantástica: Michele at Main Street Management Group is highly professional and responsive to our needs. We greatly appreciate her support and guidance as we get acclimated with Shavender's Bluff!

Experiencia fantástica: Our HOA Management Group, as well as the Board at St. Phillips Square, are wonderful. Main Street Mgt. Group listens to suggestions, and they act on them for the homeowners. It has been a pleasure to work with Kelly Hawkins and Michele Wilson. Many thanks.

Experiencia fantástica: Main Street has provided our community with excellent , fast response and courtesy service. Would highly recommend their company.

Experiencia fantástica: I may be biased however I literally joined the HOA board in my community mainly because I lowkey despise HOAs - which the existing board at the time welcomed for another perspective. Go figure, huh? Given that, while our experience with Main Street has been short, Kelly and Lee have been fantastic in comparison to our previous HOA company. They are willing to provide suggestions, hold people accountable and work with us about virtually anything we present as a risk, blocker or something that needs to get done. Looking forward to a continued partnership here and they have seemingly changed my perspectives on HOAs for the better.

Experiencia negativa: Not much good you can say

Experiencia fantástica: As we approach our second anniversary, I wanted to send a quick note of praise to Matt Platarote and Kelly Hawkins for their ongoing professionalism, knowledge, and guidance for our HOA. Not only has this been key during our transition, but also as ongoing partners to help continue to support making our community the wonderful place to live that it is. It's important to take time to compliment and acknowledge. We appreciate you both as well as the entire Main Street Management Group!

Experiencia fantástica: Kelly and Matt are the best! I have worked with 3 other property management companies over the years between 2 properties; hands down they are top notch. They are easy to reach, return phone calls, regularly visit our community, have great ideas for our community to save money and improve. Their website for owners and the HOA Board is easy to use and very up to date. I would give them a 10 star review if I could! Joanne Bocach HOA President Villas at Harborside

Experiencia negativa: Thank you for your response. As you know, my review was (is) based on my interactions with your staff between Oct 2019 through present. Your response "I did ask the manager to show me the email you felt was an abrupt response to your emailed ARC request, but it was not worded as you describe" is calling me a liar. Your company deserves the one star - again based on the lack of customer service and organization not the ARC.

Experiencia negativa: Slow to respond and not very helpful when they do. Good luck if your HOA contracts them.

Experiencia fantástica: Main Street Management Group is the management company for my home in the Glenwyck subdivision in Huntersville, NC. During their time as the Glenwyck community management, they have shown that they truly care about the community, including the upkeep of the landscaping and common areas. As a homeowner, who desires to be part of a nice looking community, I very much appreciate their attention to detail and upkeep within the neighborhood. All of my communications with Main Street, and mostly with the Community Manager, Diana Bonneau, have spotlighted their professionalism, responsiveness, and clear and concise communication. I truly appreciate Main Street Management Group’s work and recommend their management services.

Experiencia fantástica: Late in 2020 our HOA Board switched to Main Street after horrible experiences with two other property management companies. Since then we have been extremely impressed with every aspect and every interaction with MSMG! It has been a true partnership and Kelly and her team have made life so much easier for both the Board of Directors and the community! We have received many great reviews from homeowners about their interactions with the MSMG office which is completely opposite of what we experienced with the two previous companies. We even receive "heads-up" notices about potential issues that have not even occurred such as potential delays with the US mail that could impact the receipt of due so that we can be prepared. It is this type of communication and partnership that sets Main Street apart from those "other guys" that claim to be property management companies! As the HOA president I wish I had found MSMG a few years ago as they have allowed the Board to focus on projects, planning, etc. instead of having to manage the day-to-day administrative tasks.

Experiencia negativa: This company is a joke, avoid them at all costs they are very unprofessional. (2) In response to the managements remarks of late fees. They are not actually fees, this is an HOA management company that doesn’t adhere to the laws of the state. My dues were not paid as a result of this HOA and management company failing to provide an approval of a new yearly budget and distribute it amongst the homeowners. For clarification HOA’S must provide a yearly budget as to what your dues are allocated towards.

Experiencia fantástica: Great customer service and personal attention to my situations.

Experiencia fantástica: Great company overall. Love them like they are family and treat me with the same respect and love. Great service. Highly recommended to my friends and family members. Humble and homey feel. Love the person to person communication.

Experiencia fantástica: Friendly and professional service! Answered questions to the best of their abilities. All staff members work as a team. I appreciate the personal service instead of having to go through the troubles of automated operators!

Experiencia fantástica: Very responsive and professional with maintenance of my unit. Helped with responses and expediting with water & City Maintenance. Went above and beyond.

Experiencia fantástica: Very professional management company! They respond to issues in a quick and timely manner. They’re overall great people to deal with and I’d recommend them to anyone who needs an HOA management company.

Experiencia fantástica: Main Street Management is great. Very hands on. Someone always answers the phone and everyone is very helpful. And the owner is amazing!

Experiencia positiva: Very friendly office staff! Efficiently handled my issue.

Experiencia negativa: Updating review Company takes a long time to respond to calls and emails. Fails to consistently mail invoices and is unaware of actions taken by contractors. A simple "why were my property markers dug up?" Took one week and 2 phone calls to learn they didn't know. Their partnership with the board is also questionable failing provide reasonable guidance and ignoring NC HOA laws. Previously HOA approved projects maybe changed at the HOA's expense. A fight over garbage can screenings previously approved at many homes that are now not compliant illustrates this point well. I'm actively avoiding new homes utilizing Main Street such as Pointe Regatta.

Experiencia fantástica: I put in a request for service & information, they got back to me within hours with a timeline & the information I needed. Never worked with an HOA so responsive. Thank u!

Experiencia negativa: I would give less than 1 star, if I could. We have owned a condo at Portside for nearly 28 years. Main Street management is the latest company to 'manage' the property but provides no management. We received a $1,500.00 invoice for work that we were completely unaware of. We didn't receive a phone call or email explanation, just a bill. We had no knowledge of the scope of the work and had no opportunity for discussion. Main Street cannot even provide the prime function of their job, which is to communicate. We are the customer and were treated very poorly. We have no idea of the before or after photos or description. Beware, if this company manages your property.

Experiencia negativa: Very rude owner! Terrible management skills!! Doesn't even deserve one star! Would not recommend!!!!!

Experiencia negativa: Extremely rude receptionist experience. I had called a few times asking for information I needed in a timely manner. Instead of communicating with me what was going on, she immediately got defensive, short, and rude with me when I was simply asking what was going on. Even after I stated she was being rude, she said she had many people to take calls from or get back with and attempted to brush me off being further rude. She then hung up on me. I expect professionalism from companies like this. If there is a high call volume, she either needs help or they need a new receptionist that can handle the stress.

Experiencia fantástica: By far the best, most responsive HOA I have ever dealt with and being a realtor, I deal with a lot. Andrew Epperson has been amazing. He answers my emails very, very quickly and has been incredibly helpful. I wish they were my HOA!

Experiencia fantástica: Main Street Customer Service is Top Shelf! My firm manages over 150 properties and we haev to deal with HOA firms daily no HOA firm comes close to Main Streets Responsiveness. Andrew manages our community in Cornelius and is ALWAYS immediately responsive to my needs as a homeowner VS email after email to other HOA management firms that if luck i get a response back in a week to 10 days! I highly recommend this firm based on their high quality customer service!

Experiencia fantástica: Wonderful people They treat you like family.

Experiencia fantástica: I have been on and off our HOA Board for over 12 years. We have had 3 HOA Property Management companies during that time. For the last 6 years we have used Main Street Managers. I can say without reservation that Main Street is the best. They are simply total PROs. The service is always prompt and professional. They handle the sticky situations very well with respect and common sense. The financial reporting is completely transparent. They are great at advising the Board on a wide range of matters. Managing HOAs is a difficult business, but Main Street handles it day in and day out and keeps things on the right track. If you are looking for a someone to manage your HOA, look no further than Main Street as they are total professionals.

Experiencia negativa: This has by far been the worst management group we have ever had to deal with. Would not recommend!

Experiencia fantástica: I have worked with every management company in the area and have never found one as responsive and helpful as Main Street Management. Chip Hawkins had been absolutely incredible in helping me with questions and gathering information. Main Street Management is a shining star among the dreadful property management companies scattered throughout this region.