Haven Properties

Well.... maybe if you paid your rent it would have been a better experience for you. Try that because then you'll have a much better experience.

Thank you for the nice words....we appreciate it....

Thank you for the nice words

I'll let Jessica know... thanks for the nice words....

Daniel....

Our company generally doesn't make an appointment with a prospective new tenant because of the past history of them not showing up at the appointment time and not even calling to advise us of their change of mind.

As a result of this situation...? What we have done for almost the last 8 years or so is schedule "showing times" throughout the week. These are Dates/Times that one of the people in our company will be there for anyone interested in the home/apartment.

These Dates/Times are posted on our website and if you click the link below you'll see that - https://www.havenrents.com/showing-dated. We generally will stay there for about 15-20 minutes and then we will leave and go on to the next showing. If you missed that Date and Time you can always go to our website and find the next scheduled showing.

While we encourage folks to fill out an application, we don't require it "prior to a showing".

Now if you want to give me a call to further discuss your circumstances you can easily. 916.203.1260.

I hope this helps.

Thank you Cher...

Thanks for the nice review - we'll pass the word on to the Alex at OK....

Thanks... we appreciate it....

You know... it's too bad some Landlords/Property Managers can't leave a bad review when a tenant moves out... but in this case... I'll give it a shot.

First of all, no landlord/property manager starts their day trying to irritate or do wrong to someone paying rent.

In this case the home Mista Paul lived in had some "structural" issues that required a major fix. Our company did not choose the construction company... the owners did. We did however give the tenant plenty of notice that work had to be done.

In fairness to Mista Paul, it was a disruption, but it was not caused by us, the property manager.

If you didn't know folks, a property manager can only do what an owner gives them authority to do. We use the "prudent investor" standard in running our business and we advise an owner to make repairs and upkeep to protect their investment.

We had managed this home for several years and never a problem until Mista Paul moved in. So he's irritated about the inconvenience and tries to sue us and of course he loses and that's why he's upset...

This is in spite of the fact that we went to bat for this tenant and tried to get him some credits from the owner and in fact we did get them a credit of $750.00 for the 'inconvenience"... but I guess it just wasn't enough, so he took us to court.

It's amazing to me, that he waits until today to make a complaint here and give us a poor review when this all occurred last September 2024.

Must be a slow day for Mista Paul and when you're a miserable person and unhappy, folks like him want to "spread the joy" you know what I mean...?

This review is bogus and unfounded because the Owner is/was in control and all we did was communicate to him what the Owners were doing to fix the problem and Mista Paul knew that.

Best of luck Mista Paul....

Hey Jacky.... I just got off the phone with our accounting department. Your front door was kicked in we think by someone you probably knew. We charged you $200 for the frame and lock. That was in 2022...

However, when you moved out, we had to clean it and re-paint, along with replacing 3 window blinds that should have lasted longer than the 1 year you lived there.

Since you’ve moved out 2 years ago, hopefully you've learned a few lessons... one of which is, you should have renter's insurance that might have covered the so-called “break in”.

For those folks that might read this review be aware this apartment complex has Locked/closed entry gates with fob entry keys used to access both the front and back gates.

In addition, since we've managed that building starting in December 2018, you're the only one making this kind of assertion.

That’s probably because this location is in a very nice part of Mid-Town Sacramento.

We value and appreciate the folks that rent from us but our conclusion regarding your review is this is a bogus review from someone having a bad day that decided to write up a review 2 years after they have moved out.

We do, however, wish you the best of luck in the future

thanks for the nice review... we appreciate it....

I'll let Sean our maintenance manager and the Appliance people as well... thanks

To start with we don't make any money off of "application fees"... we send the entire amount to an agency that runs the credit, verifies the applicants information and does a great job of stopping us from placing a bad prospective tenant that only pays rent on time once and that is when they move in.

You don't say which property you applied for but our credit qualifications are shown on each listing. We will not run your credit unless you've seen the rental and want to move forward.

If you want to DM me, I'll be happy to look into your situation and if we haven't run your credit, you will get a refund but it might take a day two to clear the ACH system.

Again, we don't make a dime on "application fees"... I hope this helps....

Evalee.... thanks for the nice words... I'll be sure and let Sean our maintenance guy know what you had to say... we appreciate your review....

Thanks Chelsey.... I'll let them know.. they will appreciate it....

The Reviewer, Mr. Matsuda owns a Duplex where he lived in one side and hired us to manage the other.
The complaint of a tenant breaking their lease was because of a “family emergency” in another area they needed to move to. They moved out on January 4, 2023 & new tenant moved in on March 27th. The former tenant’s default is in a collection company.

The Handyman complaint…? Our vendor is a Licensed Gen. Contractor. There’s a picture of the proposal the contractor gave him below. He cites costs of light bulbs in a 4 pack at Home Depot for less than $4.00 but if you just go online they cost over $3.00 each. In addition, the contractor has to go purchase them, bring them to the site and of course “screw in” the bulbs. You have to pay for their time. The charge alone from our plumber American River Plumbing to install a new Wax Seal in a toilet is $125.00 Mr. Matsuda sent an email to me complaining about the Contractors estimate to haul away trash that he said consisted of a couple of boxes and a trash bag…

see the pictures of what was really there along with the estimate from the contractor

https://bit.ly/romobid

https://bit.ly/lakenatomatrash

It’s ironic because Mr. Matsuda “requested” this particular contractor.
Our Property Management agreement between us provides any repair item over $300 we need to get his approval & why he was sent that estimate. Instead of asking for another bid, he railed at me for not knowing what’s going on and sending him a vendor that was trying to rip him off.

He then questioned me about the vacant unit status. I wasn’t sure at the time, but after speaking with Taylor in my office I found out he was fully aware.

She had spoken to him the previous Thursday, April 18th. We had applicants but they changed their mind.

With over 450 managed units in the area folks at our office report to me when there is a problem. He wanted answers right then I couldn’t give him at which point he just started yelling at me again and hung up the phone.

The fence he installed violated Sacramento County ordinances. He built it without even speaking to me about it. Seeing it after he installed it, I knew it didn’t add any value or utility the way he had it configured and constructed. Furthermore, it didn’t add any privacy for the unit in question.

Finally, he has been consistently informed all the way and would speak with Taylor on a weekly basis. This review in my opinion is unwarranted and unfair, but we wish him well in his future.

This reviewer likes to give out lots of 1 stars... must have had a bad day... who knows why people do this... that was my original response and then this person comes on here with such bogus charges.

How about you show us the video because now that we know who your are talking about, this person has never submitted a rental application.

Our showing agent wrote down our website on a piece of paper and we have a copy of that.

And you know when ever someone doesn't get their way, it's tiresome when they try and use the "race card" which is disgusting.

Thank you for the nice review....

Diana.... thanks for the nice words about Taylor and Ofelia... I guess they're going to ask for a raise now...

Good luck on your next move...

Thanks again...

Hi there Miss Sophia...
Excuse me but I just checked with the others here in the office and we're not sure which number you called and for what purpose.

We do have a "menu system", Ext 10 for showings, Ext 11 for Leasing, Ext 12 maintenance and Ext 13 for Accounting.

Now if we are on the phone, you have to leave a voice mail so we can get back to you. Ever since the days of Covid we are not all in the office at the same time. As I write this response to you, 3 of us are here.

Now If you want to call me you could have used the number associated with the "google business page" that you accessed.

916.203.1260 - you can call me if you'd like and maybe I can help. While I know it's frustrating because we are consumers too and we have to make calls and go through the same voice mail prompts like you did.

I hope this helps.

Thanks for the nice words...

Mr. Maurice...

I'm sorry to read this unfair review so I'm going to have to clarify a few things and let folks that read these reviews hear our side of the story.

When you originally moved in, you filled out your "move in - move out" form that you also signed that stated all blinds and screens were acceptable and there were no comments from you that there were any issues with them.

The property you were renting through us is not owned by us because we are a "property management" company and do not own this building.

So when you moved out we deducted from your security deposit for prorated rent you still owed, carpet cleaning that is part of the Lease terms that you signed, house cleaning and the blinds/screens that were not "normal wear and tear".

We've also records that you paid your rent very late the 1st 2 months you rented this apartment.

Other than you were a great tenant.

Best of luck to you.

Hi Jessica...

Hey on this particular property the owner has hired his own landscape company and when I've driven by the grass in green and mowed front and back. Not sure how much you expect an owner to maintain the landscaping but your point is unfair.

Regarding the missed appointment, I'll take the blame for that but in my defense I did send an email note that I was not available at that time after all but you didn't get notified.

We're sorry about that and if you're still interested, we'd like to show this home if you haven't found one already.

Excuse me but we are at the office now, 12:29PM on Tuesday, July 18th 29 minutes after you posted this. I guess you're having a bad day...? We are in and out of the office constantly.


Our rental viewing schedule at the properties we have available are shown on our website under the menu tab "showing dates".

We haven't made an appointment with a single prospective tenant for years and if you came to the office without making an appointment for some reason..? Then that's on you not us and therefore this review is out of line. We’re easy to get a hold of.

The reason why we don’t make viewing appointments with prospective tenants is we've been stood up so many times in the past we have decided to schedule a time/date when we will be there and anyone who wants to see it can at that time.

If they can't make that date/time, then the next day on the schedule is available.

But hey... I guess some people have nothing better to do, but this review is bogus without substance and to quote him/her/they "100% cannot be trusted or believed in any way. RUN AWAY FROM THIS" Review

Thanks for the nice words....

I love it when someone comes on here to complain but never uses their real name so we can address these issues that come up from time to time.

In this case this person doesn't say what "was falling apart"... and if he/she was in fact a tenant of ours they all know that we have an "online" portal system that not only can they pay their rent, they can also put in a "service request" which is pretty much the standard in the industry these days.

What many tenants fail to realize is that a Property Management company is an "agent" for the Owner. Some times an owner isn't going to allow us to fix something right away they deem "non essential".

Since this person wasn't specific in their complaint we have no idea what the issue is/was.

We don't like to make people angry at us but if they were to take a minute to realize that sometimes they might have unreasonable expectations. We don't know since this person is just ranting without specifics.

Excuse me... but it looks like you've "edited" your review and we now pretty much suspect that we know who you are because of the handle "dough boy Caprice".

Folks... This person has been a tenant for about 10 years. Over that period of time, he has not always followed the rules when it comes to various issues regarding his lease rights and "obligations".

For example.... While we have allowed a dog, these folks don't regularly pick up the dog poo which is part of a "pet addendum".... They also put in an above ground pool over the backyard grass and ruined the new sod so bad that the owner decided to put in a concrete pad.

We find out later they put that pool back up again. It happened when we get a monster water bill from the water district because they billed the owner when they filled it.

If it wasn't for "rent control" protections we would have given them a "termination" notice long ago.

In any case this is a bogus review from a "disgruntled" tenant in our opinion.

Other than that.. ? These are great tenants.

Wow... thanks for the nice note... We never want to have a rental we manage not look good... and we work hard to screen prospective tenants to make sure they can qualify for the rent they are paying... We also have rules they have to follow to maintain the property as well... Thanks again...

Hi there... we get multiple applications sometimes and we're sorry you didn't get yours processed because we had others.

I just spoke with Taylor and she told you we are re-funding your application fee since we never used to run the credit.

Look for it in the next few days... call Taylor at 916.990.0770 x 10 if you have any questions.

Thanks for the nice words....

Chenoa...

We're sorry to see you write this review... I was informed by Taylor the lady that processes applications that yours was incomplete. You failed to provide a valid Sec 8 voucher.

Since we had other applications that were completely filled out and included supporting documentation..., we elected to go with one of them and approved their application.

We wish the best of luck in your search. Our advice would be for you to have all of your supporting documentation ready to submit in any new applications for rent you may pursue.

We love Ofelia too....

Mr. Koziarek... excuse me but I don't see you as being a current tenant of ours. You've never been a tenant of ours.

Now if you're upset for some reason we don't know about...? How about giving us the benefit of the doubt and ask us to fix it.

Instead you come on here with a 1 Star Review with a single statement we're not willing to fulfill customers requests...?

How about clueing us all in what your complaint is...

Thanks

Excuse me, but this is just a bogus review and undeserved coming from this person who lied about us never calling back.

This person along with another made an application along with 10 others to rent a unit. Ali, our showing agent remembers these people.

She even took extra time and answered their phone calls AFTER HOURS to help them with filling out the "online application" and explained the process.

Ali also notified them later that it had been rented to others and we will be sending back their application fees.

When I was notified of this phony review, I asked Ali to contact these people whereupon they hung up on her.

We know it's frustrating these days for people looking to rent because of the short supply homes/apartments for rent. It's been like this for a few years now.

However prospective renters should not just come on a social site to spew a bogus review because they didn't get the unit and also lie about our service.

We wish them luck in their search for a home.

Thank you...

I'm sorry that the relationship we had didn't work out but this owner has expectations that can't be met.

First of all, these young men were well qualified. The owner is apparently unaware of the Fair Housing Laws that you can not discriminate based upon a room mate familial circumstance. They all had great credit and had 3 times the income and were paying $1,675 per month.

She fails to mention we started working for her in Sept. 2020 after she had placed a tenant in the unit herself with "no written rental agreement" at only $1,000 per month & with no security deposit. When she realized she made a mistake she reached out to us and we were able to get that person out at the end of 2020.

Keep in mind we were not paid a dime for that period until we finally rented the unit.

The unit was not rent ready. We did the necessary things to get it up to a level that would attract qualified tenants. Based upon the condition of the unit this was the best she could get.

After we parted ways, we find out she harassed the Tenants to the point that they decided to move out after living there for only 2.5 months.

Part of the job of being a Property Manager is to know the market and to pay attention to Fair Housing laws. The code enforcement notice she mentions resulted because she didn't want to have a landscape maintenance included. Further it was also after we parted ways and were no longer involved.

We wish Sandy well, but this review is totally outrageous and uncalled for.

You know I love it when we have some person throwing out a bad review that is not even a tenant of ours or is using a fake name because when we get complaints like this from a tenant it's usually something related to non-payment of rent.

In this case who knows... this person never rented from us... and we've had a couple like this. I guess some people have nothing better to do...

Thank you for your note...

Jessica... let's just say that you and us are not a good fit.

We wish you the best in your search for a new home.

Make it a Great Day...!

Mr. Nathan... I was there the day you came into the office.

We're sorry the hassle you went through, but we had a new person handling that particular account and didn't understand the software and how to use it even though she had some training. So the wrong rental amount was in the system, not once but twice.

Basically we made a mistake and we're sorry for that.

Now regards the refund, you did get it back. However, the day you came in the book keeper was out and we couldn't issue it right then. We did the next day.

I know it's frustrating finding a home in the Sacramento Area and most of the time we get multiple applications and an enormous amount of phone calls. I have asked the folks that work that part of our service to send a quick text back instead of making a phone call. Believe it or not when we've attempted to return a call back people don't always answer the phone so we like text much better.

We hope you found a place to live and I'm sure you would have been a great tenant. Even though you were irritated big time you respectfully maintained your cool when you came into the office... so we appreciated that. Again we're sorry and we hope the best for you.

Make it a Great Day...

Thanks for the compliment... we appreciate it...

I'd like people to know that Mr. Godwin was a tenant we inherited when the current owner took it over through a purchase. He moved out January of 2019 and I guess had to post this review but we have our side of the story too.

For the information of anyone reading his 1 star review, let the record show that at the time he moved out the following conditions existed and should be noted:

There was Back Rent he owed
We had to replace blinds on the apartment windows
We even had to replace a bedroom door he destroyed.

Other than that he was a great tenant.

Thanks for the compliment

Barbara... you know while I hate to have someone unhappy with our service, you don't say why you think we're unprofessional.

If we have to give you a notice to pay the rent or some other type of infraction that is in your lease, is it unprofessional for us to take this action....? Or is this more about paying the ACH fee when you pay your rent online...?

I've looked over your online "tenant portal" with us and see that we've taken care of an A/C issue a year ago. Nothing else was noted since you've been there for almost 3 years.

I understand you've made a service request for the same thing last Friday, June 22nd. We got your voice mail late after hours on Friday around 7 PM when we checked in this morning on June 25th.

The Maintenance Emergency number is given out prior to you being able to leave a voice mail. FYI we don't check the maintenance line over the weekend but do respond to a maintenance emergency if we're called.

I don't know how much more we could have done and don't know why nor do I appreciate you coming on here making a claim like this to hurt our business.

Maybe you can help me...?

Hi Terrie... I saw your comments and thought you deserved a response.

This is just the way the market is right now. It is sad that this is occurring because you're not the 1st person to experience this.

Owners are demanding we get the best qualified candidates and with so many people showing up it just can't be a 1st come deal anymore. Before we run credit, generally we do look at the application to see if they even qualify based on the income they've stated.

What I suggest you do if you are still looking is get all of your information together that we asked for in the application. Get pay check stubs, bank statements and rent references (that include name/address/phone). I would also pull all three of your credit reports so you know exactly what Property Managers/Owners see and if there's a ding on it, you can dispute it with the credit agency.

I'd also have a letter explaining what happened regarding that ding ready to go. Our applications pretty much spell out what our scoring criteria is.

Many times we get incomplete applications so we have to move on to the next one because every day a property is vacant the landlord is coming out of pocket.

I'm not sure which one you were going to apply for but, in one case we had 3 applications for a 3 bedroom Duplex in Rancho Cordova. All three were pretty good, but one was a little better than the others. However we did let the others know that we had 2 more coming up within a couple weeks that were in the same neighborhood.

I know a lot of folks that rent think Landlords are evil and greedy. The folks we represent as their Property Manager....? Just about all of them are families that have invested in these rentals for their long term future. They care about their investment, how it's maintained and managed. Most of them have added improvements and updates as well.

And would you believe...? We've approved some applications only to find out the folks applying changed their minds or in some cases never get back to us. There are some out there making multiple applications and picking the best place they can get and if two or more places they applied to approve them at the same time, then guess what...? THEY CAN CHOOSE which one they want.

This issue is going to be around for a while because the economy generally is good here and if there's blame to go around ask the politicians in Sacramento County and the State why they make it so difficult and expensive to build anything. That's why the prices have gone up so much and the results are this situation you are going through like many others.

I hope this helps some and explains why this is happening.

If you'd like more information, please email me at: [email protected] I'll do what I can to help.

Today is June 25, 2018 - You can see my original reply from us to this bad review... but as of today this person has never replied to give us more information... .which makes you wonder

Mr/Ms DL...

I love it when some one comes on here to complain about service but won't leave a real name. We manage approximately 400 units through out the greater Sacramento area.

Do you really think we go out of our way to make people mad at us...?

We don't like it when one of our tenants is unhappy because of slow service. We also make a point that when you put in a work request if a vendor we hire to make a repair doesn't make contact to let us know. If you sent a request for an update to the wrong person why is that "horrible service"...?

Maybe your expectations of what we were supposed to do for you wrong... Hard for me to tell.

I'd like more information: [email protected]

Sorry Derek... you don't say what upset you... however after talking with the staff in the office it seems you complained a lot about your neighbors... I don't know if that had anything to do with it.

However after reviewing all of your online requests it seems you were complaining about the neighbors parking their unregistered cars, spitting on the area in front of your unit and trash generally around the property. You also mentioned someone turned off the "community water heater" located in the Laundry room.

These things were out of our control, don't you think...?

That Apartment complex has had a history and it took us over a year after we took over to clean it up.

For example your unit was actually boarded up for months until we got a handle on the homeless and derelict problem in that neighborhood.

We can't be there 24/7 and we're sorry that others there didn't measure up. Since we can't be there 24/7 it really comes down to a "he said-she said".

Once we got that apartment complex running half way decent the owner thought it was a good time to unload it because you don't seem to realize how much money that family put into this 4 plex you live in. Thankfully for them, the prices have come up and they got their money out. I think the new owner sadly is in for more of the same.

Hopefully for you the new owner will be able to meet your expectations. We did the best we could and we're sorry you feel the way you do.

As we argued on Yelp... maybe I should have posted the pictures of the unit you left that was filthy...?