Atalaya Property Management

Experiencia negativa: Very rude people and will not help homeowners within the Eastport community. They don't even know that they are supposed to handle the overall property pool keys. The only thing they are concerned with is getting the HOA dues. Not nice people

Experiencia negativa: Extremely Disappointing Experience as a Waterway Landing Homeowner As a homeowner at Waterway Landing, my experience with Atalaya Property Management has been extremely frustrating. Communication has been consistently poor, and instead of listening to homeowners and working toward a solution, every interaction seems to result in the same incorrect rebuttal being repeated. Most recently, the gate access was changed, and now neither my fob nor the provided code works. As a property owner, being unable to reliably access my own community is unacceptable. What makes the situation worse is the lack of genuine assistance. Rather than listening to the actual problem and helping resolve it, the response has felt dismissive and repetitive. Homeowners pay for professional property management and should reasonably expect accurate communication, functional access to their property, and a management company willing to listen when there is a problem. Unfortunately, that has not been my experience with Atalaya. A simple issue should not require repeated communication only to receive the same incorrect response. Waterway Landing homeowners deserve better communication, accountability, and customer service from the company entrusted to manage our community.

Experiencia negativa: Highly unprofessional and refuse to respond to owners questions. I have left numerous messages and emails and NOT 1 RESPONSE! THEN AFTER reluctantly paying a huge assessment for a project that noone in Eastport Community wants, they cant even give us a Start date but demand the money upfront by June 15th or start making payments PLUS INTEREST for a No Bid Contract given to one of the Community Board Members family who owns an Asphalt company. Usual protocol requires 3 bids but nope, $2 million dollars

Experiencia fantástica: AMBER is amazing! She is truly the glue that holds Atalaya Property Management together. If you are looking to speak with someone here who is respectful, professional and gets things done- she’s the best! Thank you AMBER!

Experiencia negativa: Attempting to intimidate homeowners while failing to follow basic due diligence standards is a severe overstep. You have a clear fiduciary duty to this community, yet your actions suggest you believe the homeowners work for you. Please be advised that I will be formally moving for the Board of Directors to terminate your services and seek management that understands their role and responsibilities. I will also be seeking removal of the Board of Directors as well.

Experiencia negativa: This company is extremely disappointing. This company is not customer focused at all. They are extremely unresponsive. I have emails to prove this as in the very beginning of my conversations with them I had to push an entire year and get one answer. I still have one individual that I have sent emails to asking for help and I do not get any responses. I did get one response at the very beginning, but it took one year to get an answer.

Experiencia negativa: Residences living here for years, was a very welcoming and friendly community. Atalaya office, for some unknown reason, last few months, constantly sending complaint letters and don't respond to legal request.

Experiencia negativa: Unfortunately, my experience with this management company has been disappointing. The staff consistently comes across as dismissive and unapproachable, often making interactions feel tense or uncomfortable. Rather than being helpful or solution-oriented, they give the impression that assisting homeowners and their realtors is a burden. I truly hope they reconsider how they engage with the people they serve, as a more respectful and supportive approach would make a significant difference.

Experiencia fantástica: I highly recommend this company, wonderful service very friendly and professional employees.

Experiencia negativa: Not good at all. Rude office employees.

Experiencia fantástica: I too live at GGV. I have had other companies in other locations and 2 here. Atalaya and their entire staff are so amazing to work with. I was President of our Board and signed to bring them in as our management company. So much knowledge and trust me when I say… they are so patient. Matthew is amazing. Big shout out also to Tracy the owner of the company. Just not enough good can be said about the entire staff. Thank you all!!

Experiencia fantástica: I am on the Board at Golf Glenn Villa Building A. I have live in 3 different communities with 3 different Management companies. I have to say that by far Atalaya, Matthew McPhail and his team are the best to work with and have also them represent us. I realize that they have multiple properties and yet seem to be right there when needed. Especially Matt. I just wanted to give kudos to all especially Matt to his owner and their team

Experiencia negativa: Had a condo in Fairway Oaks. Later moved because of the poor management by Atalaya. They never enforced any of the bylaws. Parking was always an issue, patios were junky, landscaping around our condo looked terrible and they never did one thing to correct the problems.

Experiencia negativa: Incompetent and rude.

Experiencia negativa: It is a property management company. Don't need to say any thing else. They are all the same. The people are nice when you talk to them about an issue.but they don't respond I talked the two years ago about some rotting wood outside my condo back door they said they would look into it . They were painting our building at the time.so I thought it would be a good time to replace it. That was two years ago. Nothing has happened

Experiencia negativa: If you are looking for a company that is condescending, poor communication skills and demonstrate an advesarial towards their customers than this is the organization for you. The owner even stood in front of a group of property owners and boasted about firing former employees - how unprofessional!!!

Experiencia fantástica: This is one of the best Association Mamagement companies in the area and are extremely professional, highly knowledgeable about the industry, well organized and sincerely care about their associations.

Experiencia fantástica: Good people

Experiencia fantástica: Friendly, welcoming staff who were very helpful as we were getting set up in our new condo.

Experiencia negativa: The only good thing this company did for our condo complex was decide to sever their contract with us. Rude, rude, rude and rude is all I can say about these people. They treat homeowners and tenants like dirt while doing nothing to keep a property maintained. If you are considering a property manager by them, you need to reconsider.

Experiencia fantástica: They work with me and I work with them so we can all have a Better Quality of Life in North Myrtle Beach, SC

Experiencia negativa: There are inadequate boundaries regarding whom is supposed to be working for whom. Property management should never be run like a gulag. Would be far more pleasant, efficient and less costly if it were owner managed.

Experiencia negativa: This is without a doubt the worst, most unprofessional, greedy and self absorbed organization I have ever dealt with in my entire life! This company is so unprofessional and is completely unwilling to communicate effectively with customers or be of any help at all! If you are considering buying/renting a property and Atalaya is the HOA Management company... RUN HARD in the other direction! Don't put yourself through this nightmare!

Experiencia negativa: I have owned a property managed by this outfit for 6 years now. I have had more communications about the lack of cleaning in my building than I care to list. They appear to have no intention of permanently remedying a recurring problem while collecting our management fees and apparently paying a non-performing vendor. I have reported several discrepancies such as the cleaning, gutters that are full of leaves, mud, and debris, all to no avail. They temporarily fixed the cleaning for a few months, but guess what? It’s not being done again! Guess what they told me this time? “They’re supposed to come every other week!” The gutters? Still full and now there’s plants growing in them! Atalaya is recalcitrant about responding in writing with a specific solution, which is usually a sign that they don’t intend to fix the problem. I blame our board for continuing to pay people who are secretive, obstructive, dismissive, and therefore completely unprofessional. I am tired of cleaning my own building while they collect my money each month. They need to be removed as our managers immediately, and we need to audit our books to find out how many vendors are being paid for not doing their jobs. Something is very wrong here, and I have posted the timeline of photos to prove it! As they say, a picture is worth a thousand words. Now let’s see if Lisa Watts will tell me to “call her to discuss it” like I have seen over and over again in these reviews. Unbelievable!! #AtalayaHasToGo

Experiencia fantástica: Helpful

Experiencia negativa: the absolute WORST!! Everything they say about the joke of a business is TRUE!! Waterway Landing HOA, Atalaya Property management have been a complete nightmare. if you are looking to own a condo, and live in peace... this isn't the place!! RUN! pending law suits, sink holes, made it almost impossible to sell my place and get out of there!! one potential buyer BACKED OUT of purchase because they were so rude and hard to deal with.

Experiencia negativa: Horrible management. They sent out a drug attic worker to come and try to tow cars in the whole neighborhood. They didn’t offer any solutions on where to park cars and the lady Allison said we could never have visitors at our house.

Experiencia negativa: I would not not waste my time with these idiots and certainly not my property! Rude, unresponsive, have absolute no customer skills and can Not understand,THEY WORK FOR US, THE OWNER! We pay their salaries!!!!

Experiencia negativa: The company is a joke it took almost 2 years to get a entrance light to our townhome fixed also raised the HOA by $40 a month for landscaping that was the poorest I've ever seen over grown bushes to where we couldn't use our sidewalk poor building maintenance the tries to say we missed a monthly payment when we have proof all months were paid he is nothing but a crook anyone that deals with him I'm sorry he is rude doesn't respond to any emails and this is in there Berkshire Windsor Park townhomes he should be terminated by anyone using him

Experiencia negativa: Absolutely the worst HOA managed company I’ve ever dealt with. The property manager is useless. Will not respond 90% of the time. This place is a joke. They are not there to help you. Trust me on that. They do not maintain the property. They put out fires after a problem happens. After it’s already caused damage to a property. Coincidentally that they refuse to take responsibility for. I’ll never ever buy or live in a property managed by this Jack leg company again.

Experiencia negativa: Of the 32 reviews that i can see 19 are 1 or 2 stars. One that is 5 stars should be 1 star if you read what the person wrote.

Experiencia negativa: The people that run this office are the ABSOLUTE WORST. They are rude and eed to all be Fored!!!Starting with the 2 ladies who act like they are members of the royal family to Jimmy who is the most arrogant person I have dealt with in a long time. I hope all 3 own this business because if they don't who ever keeps them employed there should reevaluate. They all need to understand that they WORK FOR US ..THE OWNERS NOT THE OTHER WAY AROUND. They act like we are their employees. It is ABSOLUTELY BIZARRE the way they treat people.

Experiencia fantástica: Very helpful and friendly.

Experiencia negativa: Last year they did not properly maintain or clean these stairwells or the halls to our unit. We had spiders hanging from the ceilings everywhere and in cracks and down the stairs and hornets nests are basically common to see and duck from when you're going into your unit. We again have hornets nests this year and I myself am spraying them because my tenant is allergic and I can't take that kind of chance. I'm just not very impressed

Experiencia negativa: Just poor in everything they do. Rates in Eastport raised 100% without any notice to residents. Just like they do it everywhere. Their best work is done in the dark. Do not trust them.

Experiencia fantástica: Just contacted Todd Watts at Atalaya Property Management which I think is related to the owner, Lisa Watts, as a Realtor, I was calling on behalf of my Client who owns a Unit at Watermark to see if I could assist her in getting HOA information. He was the RUDIST, MOST MEAN person I have ever encountered and told me in a very ugly way that the only way he would give me any information is if I gave him part of my real estate commission. He went on to say that he is "very tired of giving real estate people FREE INFORMATION and not getting paid for it". I did not ask for this! I will definitely make note of this PERSON's terrible Attitude and LET EVERYONE I KNOW ABOUT MY EXPERIENCE. So sorry there are MISERABLE People in the World that by LAW OF ATTRACTION call in all this NEGATIVE Behavior. THANk YOU TODD for reminding me to BE NICER going forward. Felt led to share this with the WORLD.

Experiencia negativa: They don't show up

Experiencia fantástica: Good service and great people to work with!!!

Experiencia fantástica: We worked with Atalaya for about 5 years and they were always helpful and professional.

Experiencia negativa: I would never own a property managed by this company. It doesn't matter what you call for, they have a bad attitude and are very unhelpful.

Experiencia negativa: I have no opinion on Atalaya itself but I have issues with their manager, Jimmy Nevarez. He is the most arrogant, unresponsive and unhelpful person I have ever dealt with. This man works in a customer service role but you would never know it by the way he treats people. He will not work with you but instead he tries to dictate what is going to happen. He is a poor representative for Atalaya and the HOA at Spinnaker Bay in Little River. I hope I never have to contact or work with Jimbo again.

Experiencia fantástica: The BEST of the Best!!! Highly recommend

Experiencia fantástica: I’m very impressed with the professional service and responsiveness of the team at atalaya property management, they are absolutely the best to work with.

Experiencia fantástica: One of the best companies to work with. Great communication and easy going, and professional! Love Atalaya a fantastic local company.

Experiencia fantástica: They do a fantastic job navigating the sometimes unpleasant business of dealing with tenant and HOA membership issues while still handling the day to day functions associated with this line of work. I would highly recommend this company to any properties looking for a management company!!

Experiencia fantástica: We are so happy to have been able to work with this company. My family has received very quick and professional responses each time we’ve needed contact from them. Lisa is a joy to work with and has the best advice and suggestions for anything you may need to ask her. I highly suggest you work with them! Their office staff is extremely professional and kind. We’ve loved them!

Experiencia negativa: Hands down worst property management company I have ever seen. The employees are rude and unprofessional. They act as if it is a privilege you have to obtain to speak to them. The useless, unprofessional employees will go as far as walking away and closing their doors on you in mid conversation. HORRIBLE SERVICE !!

Experiencia negativa: I saw another review that said to "Run, don't walk away from this company." and I couldn't agree more. Them being the middle man between tenants/owners and HOA board is ridiculous. Any time there is an issue Todd Watts is the one that you are call and he is more clueless than a blind squirrel. Never dealt with such idiotic people. SMH

Experiencia negativa: Not hated never hated

Experiencia negativa: They had a contracting company come in and rip up floors, cut out ceilings and condo have not had subfloors or ceilings replaced. This was done over 3 months ago. Condo is completely unusable. Very unresponsive to calls. They don’t care and have no clue how to manage properly. Run, don’t walk away from this company. Gave one star because I had to. Actually it should be minus 100 stars.

Experiencia negativa: This is the worst management company I have ever seen. They completely ignore you. Good luck if you need anything from them. You can call. You can email. However, you will not get a response. SO unprofessional.

Experiencia negativa: If I could give zero or negative stars I would. Although we didn't get to vote on this last time, you can bet at the next meeting that I will have more to say.

Experiencia negativa: I'm contacting my attorney! No Response from these people!

Experiencia negativa: The ABSOLUTE WORST Management company EVER! The Board of Directors for Buck Creek who has had them for several years needs to change. They are rude, heartless and dismissive. They have managed our HOA for the entire time (19yrs) that I owned the property. The grounds and common areas are well maintained but their customer service skills are HORRIBLE! I've never missed my HOA payment in 19 years and any encounter I have had with them, I was treated like a 2nd class citizen. The board of Directors who hired them are a bunch of old timers that don't care and could care less of how they treat people.

Experiencia negativa: We had Atalaya property mange our condo for years and without a doubt we could not of had a more horrible and horrific experience with another company. Do not return phone calls, misadvise the board, and tell homeowners what they want to hear and not truth.

Experiencia fantástica: Great service & people.

Experiencia fantástica: Our team are FSA has worked with Atalaya Property Management on serveral jobs/properties that they manage and are great to work with. Treva Wells, Jimmy Nevarez, and Patrick Watts especially are easy to work with and always professional and responsive.

Experiencia negativa: I am extremely disappointed with Atalaya property Management. There lack of communication with the elected HOA Board members is unacceptable. Atalaya is acting like they are dictators of our community. Trying to perform major construction with the location not being told to Property owners. I have tried to contact Atalaya ( Bill Finch ) multiple times with no response.

Experiencia fantástica: Great loyal service for any HOA