PQuail Realty & Property Management

Experiencia fantástica: This property management team was fantastic to work with. Any issues that I had during my rental were handled swiftly and with great courtesy. They were very accommodating to my needs even with my incredibly busy schedule and prompt and polite with all communication. I would definitely recommend this company to others.

Experiencia fantástica: I highly recommend working with Pam & her team to find a rental, they are a great group. The whole process was a breeze from lease signing to the move out process. I had unexpected life circumstances that caused me to end my lease early, Pam was extremely understanding and made the process as easy as possible and did not add any extra stress to my plate. Thank you Pam, it was a pleasure to cross paths with you!

Experiencia fantástica: PQuail Realty & Property Management has been really good to me! I have been blessed with all of their help.

Experiencia fantástica: I’ve been extremely happy with pquail. I have multiple properties managed by pquail and they so a wonderful job applying resources when needed, finding tenants and keeping my Rentals rented and always Been there in many various situations.

Experiencia fantástica: I have owned rental property in ABQ for over 16 years. As an out of state owner I can tell you that good management is the key to maintaining a healthy cash flow and quality tenants in your rental property. Pam has been a terrific manager and does a fantastic job vetting prospective tenants. I highly recommend PQUAIL to anyone looking for management whether local to ABQ metro area or out of the city/state.

Experiencia fantástica: Pam and Maureen are very amazing people. They are willing to give you a chance at life that most aren’t willing to give. They are very friendly and easy to deal and work with. I appreciate them very much. Sergio

Experiencia fantástica: I’ve had the pleasure of renting through Pam for nearly three years. When the homeowner of my previous residence decided to sell, Pam acted quickly and helped me secure a new property without any disruption. The transition was smooth, and I encountered no issues during the move. Pam and her team are consistently professional, adhere to all regulations, and provide outstanding service to their tenants. I truly appreciate their support and hope to continue working with them for many years to come.

Experiencia negativa: I have rented houses for over 40 years and this company has been the worse one I have ever rented from. They will find any little thing to over charge you for. If I had know that this was the type of company I would have NEVER moved in one of their houses.. Between the management and the owner of the house, I went through so many “head games” that made it very stressful to live there. They will get theirs in the end, my God promises me that.

Experiencia negativa: I realize these reviews don’t do much… in the end people will move into whatever they can find when they need it because I was that person. That’s what these companies bank off of. I’ve been my own property manager for 13 years on my own investment properties and handled every situation under the book. I know when to appreciate good tenants and value them. I had a feeling this would be another typical property manager that would find any reason to charge for something. I wasn’t wrong. And had I not called them out and had pictures, videos and witnesses of damage that was already there, I have no doubt I would have been charged for all of it. I wasn’t at all surprised to see a $265 charge for a small hole in a screen, and a broken towel rod and toilet seat that are older than I am at 39 and already broken. Not shocked at all. What is disturbing is that out of the almost 4 years I lived there this was the first summer I had a working AC. The first time it went out my kids and I lived in the heat for 68 days in the summer. They had “forgotten” or “oh he hasn’t called you yet?” Which was weird after repeated phone calls and emails from myself. The next summer.. same thing. I was told by the man “the whole system needs replaced but they probably won’t do it unless it goes out again” surprise.. it went out again. Took 5 months to get someone to come replace it and finally have a house with livable contusions. Should I have made a fuss? Yes.. but I liked where I lived and wasn’t in a position to move. Doesn’t make their actions right. Karma is far greater than I am though. So overall.. Also you are charged $10/month for a cheap $5-$10 air filter that you receive every 3 months. And you are required to change it. So you pay $30 for a crappy filter and get to do the labor yourself. Also I received only one after the AC was replaced and asked to provide the measurements. Still was charged every month for it of course. The screen rip was more than likely from having to rig up a portable AC in the window to attempt to all cram into one room to stay cool for months every year. But then again it may have already been there and it was one of the things I didn’t notice. If you want somewhere where they nickle and dime you for everything, let maintenance issues sit with not a care in the world to children living in a house that’s 90+ degrees and you want them to take a magnifying glass to the house at move out but don’t seem to care about what it’s like at move in.. go with Pquail. As a landlord I would and could never do that to my tenants. This is a shining example of why I refuse to use a property manager for my properties because I want my tenants treated like humans and not charged for tiny little things just to make a buck. Everyone was super kind and nice until they didn’t want to be.. that is the scariest business of all.. can’t admit when you are wrong.

Experiencia fantástica: I had the best experience working with Maureen and Pam regarding a rental. Lovely ladies to work with and they gifted me the most thoughtful move in basket ❤️ I do recommend their services and think you should to.

Experiencia fantástica: PQuail Realty and Property Management is an excellent choice for both tenants and homeowners in the Rio Rancho area. I've had the pleasure of experiencing their services on both ends, and I cannot recommend them highly enough. Ten years ago, I rented a two-bedroom house from Pam/PQuail in Rio Rancho. The location in the quiet neighborhood was perfect for someone looking for peace and space. The house was very well-maintained and clean. But what stood out most was the level of service I received. Any questions or maintenance requests were handled immediately, making the experience smooth and stress-free. Seven years ago, I needed a realtor. And I knew who I wanted for the job: Pam. She is incredibly knowledgeable, attentive, and patient. Throughout the whole buying process, she truly had my best interests at heart and was never pushy or insistent. Seven years after the purchase, she's also selling the property for me, and I can't imagine going to anyone else. I have a friend that needed a rental in a hurry, and he was grateful for Pam's prompt response. They handled his tenant application efficiently, and he was moving in within a week. I can honestly say that, as a tenant or a seller/buyer, you cannot do better than Pam and the team at PQuail Realty and Property Management.

Experiencia negativa: So upon reading the comments my experience with Pam seems about right. She called us about a tour and asked to call her back(didn’t give timefriend or business hours) we called the next day about 8:30 or so. We left a VM stating it was about a property tour and we were returning her call and to call us. She calls back within 10 Mins and when we tell her we’re wanting to do a tour she rudely interrupted us and said “I’m in a bathrobe call after 10am” such a dumb statement to make. First off why the hell you calling me back to tell to call during business hours Pam? How about you listen to the damn voicemail people leave you and simply call us back when it’s convenient for you like we stated. Needless to say we didn’t call back. The rating on this company fits Pam. Do yourself a favor and don’t bother using this company.

Experiencia fantástica: Pam and Maureen are awesome , they are so kind and helpful . We moved from Texas to New Mexico stayed for 6 months then my husband's job got transferred resulting in us having to break the lease , they were understanding and kind . This has been a great experience for our family renting with PQuail ! I am sad to leave them !

Experiencia negativa: Upon moving out myself plus 3 family members cleaned the home very diligently for 2 days. Just as clean if not cleaner than it was when I moved in. I Took photos prior to and upon move out. It was not in my lease that I needed to hire a professional cleaning company or have the carpets professionally shampooed. Yet 1/3 of my deposit was taken out to pay for a professional cleaning service. I disputed the charge with Pquail with the form that was provided. When I took it in to the office I was told " the house was left filthy". I was then shown pictures on her computer of very nit-picky stuff that I do not believe warranted a $430 deduction from my deposit. I always kept a clean home and was even told on multiple occasions during yearly inspections I have one of the cleanest houses they have seen. As a former Firefighter of 11years integrity is very important to me. I know what it means to be thorough and detail oriented when it comes to cleanliness.

Experiencia fantástica: I was helping my mom find a place to live/rent and she and her staff were recommended to us by a friend! Pam and her staff have done an amazing job meeting our expectations when things needed to be taken care of in a timely manner! Thank you for all that you do!

Experiencia fantástica: Pam and her team have been amazing! I highly recommend them to manage your rental properties. They are thoughtful, and thorough, and, I feel I am in the best of hands at all times!

Experiencia negativa: They called my mortgage Co. without my permission.I had NO signed listing contract with them what so ever. I only contacted them for some information regarding pricing and homes in my area

Experiencia fantástica: An excellent company who are a pleasure to work with and just solid genuine people. I wish more places was like them! -- UPDATE -- I have now worked with PQuail realty (as a tenet) for 2 years and my opinion of them is only higher than before. Good people, good work ethic...honest and balanced in their approach to everything. Not only would I go through them again to rent, I would hire their services if I had property or needed real estate help! They are not only knowledgeable, but well founded...a rare gem!

Experiencia fantástica: The staff of very helpful and friendly. Pam has helped me twice now in a huge way helping my family and myself get into a home. She is super easy to work with and has some great locations available. I will recommend PQuail Realty to my family and friends and anyone who is looking for a home

Experiencia fantástica: Called several agents in the area and got a prompt and helpful call back from Pquail. really appreciated it! Can't say the same about the other agencies...

Experiencia fantástica: Friendly and helpful

Experiencia negativa: Pam and Michelle were very rude and generally disinterested about my inquiries on vacant land they had for sale. Upon finding out they had another lot I wanted to look at I actually dreaded to call them back a third time after finding out another property had been spoken for. Bad customer service and bad attitudes from both women. Won’t be doing business with them anytime soon.

Experiencia negativa: Very rude customer service...hung up on me when I said I have cats. Pam is fightin for her life in these reviews hahahahaha please read them before you rent here! You'll get a good laugh.

Experiencia fantástica: I have been renting from PQuail for over 7 years at two different properties and have had experienced nothing but the best! Maintenance requests are always done in a timely manner and any and all communication I have ever had between any of the staff has always been top notch!!! No matter the hour of the day Pam and her staff make sure that my needs are taken care of!! They treat you like family and not just another client. I would highly recommend them for any and all things realty related !

Experiencia negativa: I am very upset with Pquail and Pam…. I gave my 30 day notice and was told upon moving out that she did not have time to do a walk through… I just received my deposit and was charged for cleaning. That house was cleaned from top to bottom… I feel she just wanted to keep that money. I have pictures and videos of how the house was left before I turned in the keys. I tried to get a hold of her and of course no response… Don’t waste your time with this company…

Experiencia fantástica: Friendly always moving people on office. Works out the kinks on challenging renters.

Experiencia negativa: Will not do business with this company ever again.

Experiencia negativa: I had a decent experience with the overall Property Management, I would like to specifically thank Michelle for all of her hard work, professionalism, and accurate communication. However, I DO NOT RECOMMEND the property manager Pam, she refuses to contact you back whether that be via email or via TEXT, makes inaccurate assumptions about tenants and their occupants that COMPLTELY VIOLTAES fair housing, major repairs are not taken seriously and are not FIXED prior to move in and/or within 7 days (this is also a violation of property management duties which would entitle me to terminate the lease due to Pam's lack of follow up), lease dates were inaccurate, no notices of increased rent ( I had to ask for the legal notice to be sent to me AFTER my lease had already expired), major lease changes without my knowledge (which is also illegal, NOT TO MENTION the lease has GRAMATICAL ERRORS!!!), and to top it off at the time of move out I provided the receipts for carpet cleaning and the maid that I PAID for came in and Pam STILL charged me for a 3rd party maid( $350!! ). This is by far, the worst customer service I have ever received from a management company and I work for one of the BIGGEST property management company in the country and I have background and knowledge of how this industry works. And THIS IS NOT HOW YOU DO BUSINESS.

Experiencia fantástica: P Quail Realty is a great property management company, it is easy to get a hold of someone in the office, and they quickly respond to emails. Everyone is very professional, helpful, and understanding. They are all very knowledgeable about the property management process. Lynn, Michelle, and Pam went above and beyond to help me, and I genuinely appreciate them all! I would highly recommend P Quail Realty. They gave me 5 ⭐treatment.

Experiencia fantástica: Easy to work with never had any problems with them

Experiencia fantástica: I have experienced the best two and a half years with this company! Their knowledgeable and I would recommend them to anyone.

Experiencia fantástica: I have been in one of their rentals for 8 years, never have i had a problem. Work order's get acknowledged next business day , and fixed within a short time. I love this company

Experiencia negativa: Very unprofessional and communication is horrible . I contacted them since End of Jan. 2021 . They respond only via text and don't even have the courtesy to call . Just look below how she responds without seeing proof of my self employment , again VERY UNPROFESSIONAL. BEWARE DON'T DEAL WITH THESE PEOPLE . There are many places that will consider unemployment as income ! I should of read reviews before wasting time on money on trash company

Experiencia fantástica: PQuail Realty has managed one of my properties for a few years now. Always professional, prompt on repairs, great customer service and very knowledgeable of the rental market. Highly recommended

Experiencia negativa: The absolute worst option in Abq. Do NOT rent from PQuail. Horribly unprofessional and MANIPULATING. I have many longwinded complaints from renting with them for nearly 2 years, but I will just highlight some major issues: • Leaking hole in my roof was never fixed, despite the maintenance request stating completion • The owner of my complex, Bruce Winchell, was incredibly unprofessional and would regularly come through my gate (sometimes with other people) and knock on my door unannounced. He would never give notice before coming to do repairs, to mention his “repairs” were cheap and inadequate. • Pam was extremely difficult to get ahold of by phone, and ultimately decided to text instead, which is highly unprofessional. She never gave me straight answers about anything, which leads to the most manipulating thing she did. When I moved out, PQuail mailed my deposit to my VACANT apartment, even though they had already put a lock box on the door. They knew I had moved and they knew I had no mailbox at said address. The deposit was then forwarded to me TWO MONTHS after I moved out. But that’s not all. They took most of my deposit to fix damages that CAME WITH THE APARTMENT. These were documented by me upon moving in. I then realized that the reason they sent the deposit to my old address was so that they could prove they sent it out before 30 days of evacuation, because otherwise, by law, they would have to refund the full amount. I hardly received a portion of my deposit and I did no damage to the apartment. • Upon moving in, I was illegally charged two months rent on top of a deposit and application fee. It cost me over $1400 to move into a studio apartment in a trashy part of town, owned by a slumlord. These people do not care about you. They just want money. Overall, these people were awful to deal with. Way more stress than the property was worth. I was a quiet tenant and always paid on time and in the end I was hugely taken advantage of for no reason other than greedy, stingy people. Edit: Pam, I do have proof of both the documented property damage and the “completed” maintenance request. However, it is not worth my time to deal with anyone from this company again. All anyone has to do is read your responses to these reviews to know what kind of business this is, lol.

Experiencia negativa: Renee M used to live off of Indian School Rd. By the montezuma Elementary. I do not recommend this rental agency many reasons down from customer service from management to lack of clear explanation returned rental deposit paperwork....I feel that with the recent reviews posted here it's just a matter of time that the Better Business Bureau or NM housing Authority steps in.

Experiencia negativa: These people remind me more of Donald Trump than anyone I’ve ever dealt with. (If you know you know.) Maintenance requests were handled promptly, was consistently treated like dirt and as if I was in 4th grade with the meanest teacher. It’s not just Pam who is this way.

Experiencia negativa: Do not ever rent a home from these people. I ended up in a house that had been neglected by the owner, and had all kinds of issues (overflowing toilet, leak in skylight, mice in between floors due to probable holes in deck, off track/broken closet doors). Some were repaired, some were not. The morning I turned in the keys, I removed every weed. They still took 500$ out of my security deposit for weeds, and cleaning a pond (cleaning the pond was never specified in the lease. To me, that is a professional's job and should have been specified), repairs (after I'd moved but still had the lease, someone came in and broke a towel rod which I reported), and missing light bulbs/doors back on track (as mentioned above, I reported the doors). Also, they were very rude and condescending most of the time. Stay away!

Experiencia fantástica: Two years as a tenant without any problems. Repair requests were handled promptly.

Experiencia negativa: It gets worse with Pam Quail. After yelling at me yesterday when I caught her in a lie she made an appointment to go to the property to inspect claims she had made of damage. I was informed by the tenant that she had left 5 minutes before the scheduled appointment time. I was also informed by the tenant that all of the damages asserted by Ms Quail were of her own fabrication. The tenant never felt that they were issues that the owner was responsible for. Ms. Quail had asserted that damages due to a 'flood' had existing prior to the tenant taking occupancy of the house. The tenant admitted that a clean out had backed up while they were in the house. Ms Quail stated that there was major damage. Inspection showed that there was minor staining on the baseboards. Ms Quail also stated that there was buckling on the floor. The floor is a floating laminate floor on a concrete slab. There was barely a noticeable flex in the floor at the location indicated. This is not something unusual for installations of this type. This can be as a result of an irregularity in the concrete as well as a change in temperature or humidity in the residence. Clearly Ms Quail was trying to take advantage of an absentee owner to extort exuberant concessions during a sale. While Ms Quail was acting as a property manager for the home owner she entered into a contract with the tenant to act as a buyers agent thereby conflicting herself. This shows a complete ethical lapse. Does not keep the commitments they make. Very subjective with the truth. Caught Pam in 3 lies the first day I had anything to do with her. When I confronted her about it she yelled at the top of her voice. Caught her in an ethically compromising position. I will be filing a complaint. Be very leery if you use them, but I wouldn't bother. Go find someone honest to deal with.

Experiencia negativa: Wouldn't use quail to sell a doghouse. Pam Quail is not only a liar but also a petty child who screams on the phone when She gets caught in one of her routine lies. She makes appointments that she doesn't keep, she falsifies documents to take advantage of a remote owner. I will not only be filing a complaint with the board of realtor but also be filing a lien on the property for a no show fee. Only a fool would have anything to do with this morally corrupt petulant child or her company

Experiencia negativa: Called inquiring about a rental property. They’re website is out of date and property was already rented continued to ask what I was looking for. I Added I was looking for a 2 br home pet friendly they asked for breed once and once I said pitbull all she said was oh no ma’am no. And ended the call. That was not helpful whatsoever. Didn’t mention other properties or anything what was the point of asking all this and wasting my time? HORRIBLE SERVICE over the phone I can only imagine they’re services towards tenants

Experiencia negativa: Terrible service from Pam, no communication, rarely a statement of my account and hidden fees. I can never get ahold of her and my tenants rarely can as well. Usually, she has her people (who are very pleasant) call me back. She’s been MIA since we’ve signed our agreement. We’ve taken to handling the maintenance ourselves since she does not handle situations timely. This means we are paying her just to collect the rent. Look elsewhere. Please, please pay attention to the below reviews...notice the common denominator and how there is no customer service in Pam’s response, and no accountability either...if that’s not a clue... ***November 9 PQuail has shorted me on my owner payment for the second month in a row! Ugh ***January 10 Had to file a complaint with the Board of Realtors and the BBB for Pams unprofessional and unethical behavior. She has since met with me, admitted her employee Michelle had messed up my account and stated Michelle ‘wouldn’t be with (her) much longer.’ Pam apologized, assuring me that she is excellent in other aspects of her job and tried to keep me as her client. Then, she requested I remove move my review and official complaints and when I told her I didn’t intend to, this is how she responded to the BBB: ‘This owner is new, she would not access her portal nor would she return calls . We have documentation and logs. Her discrepancies came when she offered her tenant the alarm system in the home then after they sent us the money and she was paid out ($500) she reniged on it and that is where it all stems from. When my bookkeeper found it she was informed . Within 24 hours of the discrepancy we sent her another $500 and closed out her account.... Her husband is still with us. Pam’ What Pam fails to mention in her response is that she did not inform me a portal existed until several months into our contract. Then she refused to answer my calls, texts and emails when I told her she was incompetent and until I filed formal complaints. We did not ’renig,’ she made promises to my Tenants she couldn’t keep and expected us to take the fall for them. Even her husband/‘maintenance’ person was disappointed with her behavior and pleaded with her to correct it. And for the record, my husbands property is only listed with her currently because he values written contracts...something Pam could learn from. Again, even her response shows her lack of professionalism and customer service skills. The Board of Realtors should disassociate themselves with such a person. Shes willing to badmouth a current client, such class! Take note, you’ve been warned about Pam and PQuail. And Pam, we have our documentation and audio recordings also.

Experiencia negativa: Over promised, under delivered, under communicated. I take responsibility for not doing my due diligence on the company, however the overall service was awful and a waste of money, we had communication issues and late payments. I own a home in Downtown Albuquerque with a casita in the back. We originally reached out, met with a member of their team which he told us he could have the place rented for 1700 per month, we signed with them and they charged us a 200 dollar marketing fee, no big deal. The gentlemen we signed with then ghosted us, and P Qual didn't bother to contact us, when we contacted them, they had said that member no longer worked there and apologized for not reaching out, and they could actually market the property for 1200 instead. Within 4 weeks we had tenants. Things were good, tenants paid on time, until I moved out of state, I was managing the back unit on my own, and it became difficult due to PQuail's bad communication practices, every time I would contact them, I was speaking to someone different, and talked to me like I was such a inconvenience to them. When the tenants would put in a work request I tried having someone ready to fix what ever issue, however it would take PQuail 3-4 days to figure out a time. I had issues with payments, one month they had just removed me from direct deposit, and I had to call for them to deposit my money. The following month, I had the same issue, so I called them, I spoke to someone who informed me they had mailed me a check to the property they managed for me, this wouldn't be a issues however I live out of state, the lady I was with on the phone made it sound like it was my fault, and that I needed to wait until the check was returned to them for them to pay me, luckily the issue was resolved before my mortgage payment was due. When my tenants from the back unit moved I had asked PQuail to access the casita and give me a quote on how much I should rent it for and their reply was "I wouldn't quite frankly the casita scares me". When the tenants moved out, they took a very long time to do the move out inspection, and they told me it would take up to 45 days to put together a report, which they never provided. I recently received a email from them with a invoice from a work order that I never approved, when I asked about it, they said they were not sure why they didn't run it by me, but I was still responsible for the bill, and the tenants deposit did not cover that work order. I flew in to town to look at the house, I found some discrepancies that should have been charged to the tenants, the main one being one of my closets was missing it's doors! To add to all of this, the gas company shut off the gas because it was never transferred back to me. Over all the service was bad, and I wouldn't recommend this company, especially if you will be out of state, you might as well manage it your self.

Experiencia fantástica: They had been running my properties for years super friendly crew to work with. Looking forward to do business with them forever. Keep up the good work Pquail realty. Will definitely recommend to all the owners out there.

Experiencia fantástica: Pam does an amazing job getting my property ready to rent. Her ability to get things done is excellent!

Experiencia negativa: Very poor customer service. They lack accountability and are easily defensive when asked to provide basic assistance, or when asked simple questions.

Experiencia negativa: Communication sucks no one gets back to you with solutions, customer service is super unprofessional it’s always your fault they never take responsibility for simply doing what they promised to do

Experiencia fantástica: There team are so helpful and so sweet

Experiencia fantástica: Man you got these people all wrong I rent from michelle and she is awsome I pay my rent on time and when I need things fixed they get done the same day I have nothing bad to say awsome company thank you all for doing such a good job A+ company

Experiencia fantástica: Very knowledgeable employee. Employee had a lot to help my husband and I with. She sat and talked to us about many different options. Thank you for the wonderful customer service.

Experiencia negativa: Customer service needs improvement as miscommunication is a common error within this company. There needs to be better management principles instilled ; the reviews and ratings are not a coincidence.

Experiencia negativa: Their office address listed on google and their website is nonexistent. I was also never given a phone call back for a property I inquired about after calling several times and leaving messages with Pam and other office staff. Very unprofessional. After going to an open house that smelled like marijuana and meeting the poorly dressed representative, I’ll be taking my business elsewhere. Response to Owner: If you are at your office 9-5 everyday, why is it that none of you can answer phone calls or return emails or calls? Like I said, very unprofessional. Also, one of you told me I had to attend your Open House for a property I was interested in before applying for it. Other people were there and one of your representatives was there. I will post a picture of the handout I was given with the PQuail heading if I need to. Like I said, I’m taking my business elsewhere and am very happy I did.

Experiencia negativa: Unresponsive and oblivious to their own incompetency. Obviously they aren't working on addressing the shortcomings that earned them their two star rating. Look elsewhere for your property needs!

Experiencia negativa: Much needed improvement with communication and customer service, and that's putting it lightly. Partly my fault for signing on with a 2-star company. Well, lesson learned. Cheap isn't always good. Do your research people! In response to your last comment, I'm not too sure what my condo has to do with anything. Learn to accept constructive criticism, it's part of business.

Experiencia fantástica: Great job! I’ve always had professional friendly service and will continue to use for all my real estate needs.

Experiencia negativa: Pam Thank you for showing your true colors and your true customer service to everyone on google reviews. 300+ holes in 5 walls is not normal use, it is destruction. But in your world it is normal use, but in everyone else it is destruction of property in sum greater than the deposit that we were entitled to. Also Rio Rancho has a leash law for dogs, but in your world it was OK for the renter to let the dogs run loose and cause issues for the owners to get into their own driveway. It was also OK for the change locks without the owners permission, boyfriend to move in without a rent increase, but be added to lease. It was also OK for the renter to take the smoke alarms off the ceiling and pull all the wires out of the ceiling. This is in addition to you not enforcing the lease at all and allowing the renter to do what ever they wanted. Along with the renter stating they were not going to abide by the lease. I can easily turn this into a 10 page post.

Experiencia negativa: Where to start…. I will give them this. They were EXTREMELY quick in finding me tenants which I do appreciate. Now for the rest of my year with them. First flag: My tenants moved in during the month of September, October came along and the team sent me a text asking who I wanted to use to change over the swamp cooler. My issue with this is that I do not have a swamp cooler and the text showed me that they send out mass messages and do not bother to just do a quick glance at my paperwork. Next: communication. This is the WORST communication I’ve had with any company. Don’t try to call, no one there can help, they cannot answer your question and tell you they’ll call you right back. Now, when they say “right back” they mean within 72 hours. It’s always Pam that calls you back, I feel bad that she has to do everything even when they are called a “team”. The communication was so bad that when I told them I didn’t want to renew the lease with the tenants I had Sara and Sarah and Michelle and Pam all call me or email me unsure of what I was doing. One of the girls told me I confused them saying I wanted to sell my house. Not sure how this was relevant to my email stating the lease would end and so would my business with them, but nonetheless it was “confusing” for the team. I was so fed up I went into my lease and found my tenant’s email address and contacted her myself to make sure she knew I was not going to renew so that she had time to find a new place. Turns out she did NOT know that I wasn’t going to renew. However, she was VERY nice and her and I kept in contact the remainder of the lease agreement since PQuail didn’t know how to be the go between. Lastly, I was bothered with not getting any type of information on how to end the lease and my business with them. I called many times and nothing more than a note from Michelle saying “Pam will call you”. Now, going back to the fact that the tenant and I became friends she told me everything. My tenant called one day to see when the final walk through would be so that she could get her deposit back and Michelle’s response to her was, “we don’t know yet, we are trying to get the owner off our backs”. I was not a fan of her bad mouthing me to my tenant. Especially since she was acting as if I’m unreasonably rushing for answers…. I gave PQuail a 6 month notice that the lease would end and not be renewed, and my tenant gave them a 6 week notice that she would be terminating the lease early. All in all, this was a hassle, unorganized, and stressful. I thought I was paying them to de-stress my life. One more thing, I asked for them to explain my deposit and how it was used and why I was less $100. It has been weeks and the reply I initially got was, “We’ll send the check out once we send out the tenant’s”. So, I guess I’ll never know. I'm assuming it's their monthly fee for September, but that's just a guess.

Experiencia fantástica: Great services , nice people .

Experiencia negativa: If they can't double check their spelling on the return address, I wouldn't trust them with my property.

Experiencia negativa: No good! Pam is unkind, inconsiderate, unprofessional, an overall bad person. Be cautious with this company. If at all possible look around before making your final decision!! Advice given from one hard working, honest person to the next.

Experiencia negativa: This company has looked for any reason to evict my ex-wife and kid from the place they live. It's a crap hole, but she wanted to live there. The owner has a place in the back of the property and has harassed her for anything they do. It is their job to keep the owner happy, but it is also they job to act like professionals and not bullies towards the tenants.

Experiencia negativa: Pam was supposed to meet us at a property slightly after hours, at 1730. This was per arrangement by her from a previous return call request. We arrived at the property early, but Pam never showed. We never received a call or any type of notification. I even called and left a message to find out if something had changed, but had to leave a message. Never even got a return call for explanation the following day. Very disappointing customer service.