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Experiencia negativa: I had a very poor experience with this property management company. In my experience, management was very unresponsive. Multiple requests were ignored until I had to email the whole company with more serious language before getting a response. They promised to check the property twice a year and provide reports, but they only did that once in three year. I also asked them to contact the gardener directly, and they said they would, but it never happened. They provided the wrong password to the lockbox, and when I emailed them about it, the response I got just a happy face, which felt very unprofessional given the situation. I also told them multiple times that I needed to review and discuss the itemized deduction list before anything was sent to the tenants, especially because only one key was returned. They sent it to the tenants anyway. Overall, my experience was that their service quality was poor, communication was weak, and there seemed to be very little internal coordination.

Experiencia negativa: Honest Review of: - Formerly Pinnacle - Lately JDRS Property Management - Now '-'?! I rented a house managed by JDRS Property Management from March 2022 to June 2025, and while the house itself is great and we love it, and the landlord is kind, JDRS failed miserably in its management duties. Here’s my experience to warn and help future landlords and renters. On the first day of our move in, we were given only one key to enter through the backyard door, with no main door key, no garage fob, no mailbox keys, no community key fob, and no backyard electricity. Even worse, a three-seated sofa that should have been removed before our move-in per our agreement was still there. The house was not clean— we filled a vacuum tank with dirt, and the windows were filthy(See attached picture). JDRS provided a 91-page contract, with a 63-page lease extension. This convoluted agreement was used to avoid responsibility, like when our refrigerator stopped dispensing ice, they claimed it wasn’t their duty to repair it according to the contract. Some times, I received important mails intended for the landlord, and while they promised to pick it up and transfer them, it took weeks. Despite our love for the house and thorough cleaning—including corners and the tops of doors—we replaced the air filter a day before moving out on June 30, 2025, and documented everything with pictures. Yet, JDRS still charged us $640 for the air filter and other cleaning. Shockingly, they also billed the landlord $2,765 for the move-out clean. I disputed this, but they shifted the burden to the landlord to waive the charge. Their repair request platform is a plus, with quick responses most of the time. However, repair management is a failure. When part of the irrigation system stopped working and the panel showed a "NO AC" error, I submitted a request. They replaced the panel, but the error persisted after their visit. They returned, and though the "NO AC" error disappeared, one part of the auto-irrigation system still didn’t work. The worker claimed they only fixed the "NO AC" issue, not the irrigation. After a third request, JDRS suggested we manually irrigate the garden, dismissing further assistance. Beware of JDRS’s poor management and unfair charges. Check their agreements carefully and document everything.

Experiencia fantástica: Great company, made the application process very streamlined. Always able to get ahold of someone if there’s an issue- everyone is super responsive and they actually care about you as a human being, you don’t get the feeling that you’re just another tenant here. Everyone is amazing, especially Joy and Jessica. Definitely recommend. Their properties are great and it’s a breeze being a tenant. Thank you for everything!!

Experiencia negativa: Do not rent from here!!!! Pinnacle STOLE 300$ from my deposit for leaving the apartment dirty but actually on my first day there were cob webs on almost every corner, hairs in the shower and crumbs in the fridge. It was DISGUSTING and FILTHY!! I hired a professional cleaner on my last day to deep clean yet they had the audacity to still bill me. Thieves. STAY AWAY!!!

Experiencia negativa: BEWARE FORMER PINNACLE TENANTS I am a former resident of one of Pinnacle's properties. My Coachella bracelet got wrongly delivered to this property today. Yes, when I moved out last year I asked USPS to forward all my mail to my new address. But still my bracelet got delivered to Pinnacle's property/my former place today. I called Pinnacle today to see if they would be kind enough to hold for me to pick up or if I could pay for them to mail to my new address. The woman on the phone who I spoke to was unable to give me an answer the first time I called and said she would call me back. That woman at Pinnacle (she did not leave her name) then left a voicemail and said "the tenant will not provide any mail." In the voicemail she left she did not affirmatively say whether my mail will be returned to the sender or if it will be tossed. The woman only said their tenant would either toss the mail or return to the sender. After hearing this voicemail, I called this woman back and said if they were not going to allow me to pick up my mail, they needed to return to the sender. Again, the woman said it would either be tossed by their tenant or returned to sender. Seeing she was not giving me a definite answer I of course became upset which obviously triggered her and she ended up hanging up on me. I think anyone would be upset in this situation where they are not told what is going to happen to their valuable mail. So my suggestion to Pinnacle is to better train the woman who I spoke to today on being nice to callers and not hanging up on them. And to have a better protocol about situations like this because as a former resident of one of your properties I am highly upset and worried about any other mail of mine that might be accidentally delivered to your property in the future. I would hate to have to go through something like this again. Lastly, I already informed Golden Gate about this issue and also called the Riverside Police Department. The Riverside Police Department said to give it a couple of days and if my mail is not returned to the sender I can file a police report for theft.

Experiencia negativa: Stay away from this company. Good luck.

Experiencia negativa: Worst property management company. If I could give zero i would.

Experiencia negativa: DO NOT rent from pinnacle. They do not care about the tenants at all. To start, when I moved in the washing machine was moldy and it took them MONTHS to fix it. They sent multiple people who didn't even know they needed a new part before they finally ordered it and fixed it. Then when it was time to move out, they acted completely oblivious to any California tenant laws. They tried canceling my pre-move out inspection and did not provide an itemized list of damages they're legally required to provide. I gave them every opportunity to do it properly but they just said "we don't do that". It took over 2 months to get my deposit check since they sent it to the wrong address even after I provided the correct address when returning the keys. They tried deducting almost $700, with a super vague list of reasons, all of which were not allowed since no list was provided before moving out. Their reason was "It's up to the owner, not us". I had to threaten them with small claims court just to get my full deposit back. If you decide to rent from them just make sure you know your rights as a tenant cause they will try every trick in the book to get as much money as they can.

Experiencia negativa: This agent is horrible. Don’t rent from them. It is completely waste of your time. I scheduled a tour with them on one of the properties. I accepted their appointment time and there was no one on the property. No one picked up my phone calls and replied my email. They asked my ID copy before scheduling my appointment. I am afraid that I am in the risk of ID theft.

Experiencia negativa: Really bad management

Experiencia negativa: There are a few employees at management company that are unprofessional and inexperienced in communicating with the tenants and customers. I would advise to not rent through this company unless you want problems. The repair man Jack is very kind and hard working . However they have a sub contractor to repair major issues, named Jesus. He is rude and very short with tenants. Desiree, avoid her if you can. Not polite to say the least, nor experienced in managing properties.

Experiencia fantástica: My family and I are pleased with Pinnacle Property Management so far after almost about 2 years. They are readily available to answer questions. Whether its through phone call or email, replies are prompt. Maintenance staff has always been kind, informative and quick to respond. Haven't had issues or major concerns that Pinnacle could not solve. Thank you!! -Haik

Experiencia negativa: I requested to apply for a property on Joshua Tree way within a few hours of the posting on 6/16 through Zillow. I received an email the next day saying the tours would be self tours which you must do before applying. I submitted our paperwork right away and waited for further instructions. I receive an email stating they will no longer do self tours as an agent needs to be present and the next available date is Tuesday, which I responded and accepted immediately. I receive a call today 6/20 saying they are canceling my tour because they received too many applications. I ask how that could be if applications are only accepted after the tour and all self tours had been canceled. She said they were accepting applications through their website. I said, even though your email said I needed to view it first and there was no information about applying through the website? She said they were in fact accepting applications through the website and did have tours over the weekend. She then tells me that there are other properties coming up and to check their website. How insensitive! I try to argue that they are discriminating against Zillow applicants since they were accepting applications on their website when they're emailing Zillow applicants that they have to view the property first. We requested to apply within hours of posting and followed their direction only to be told that they would not accept our application. We were willing to provide up to 6 months rent upfront even though we have excellent credit, stable jobs and healthy bank accounts. We just really wanted to secure this place. This agency is far from professional as they claim to be. It's their responsibility as an agent to provide the best service to their client the landlord and they have failed them. They are disorganized and insensitive to think referring me to their website would help the situation. Their client could have had 6 months rent upfront in their pocket if this agency did a better job managing their listings and maintaining consistent communication. I have never had such a terrible experience with an agency like this. Two hours after cancelling and the listing is still on zillow.

Experiencia fantástica: a very attentive company, very friendly and professional staff, they attend quickly when you have a problem or a repair in the house and best of all is that they have a portal to pay the rent which makes it easier and faster for us and the locations of the houses are in good areas.

Experiencia positiva: Communication is sometimes slow but the property manager I've been assigned to is great.

Experiencia fantástica: So grateful and satisfied with the communication and all the help we got from Alexia! When we were not chosen for the first property, she stuck with us for a month and helped us get into a rental we love. Perfect timing as we are expecting a baby and definitely need more space. It was truly a stress free experience... esp during this crazy market!

Experiencia fantástica: Very nice and accommodating team. They have our backs when dealing with the HOA and have been very responsive to our messages. They have a very human touch and don't make you feel like Just another renter in their portfolio.

Experiencia fantástica: Great service, anything you need they are there to help you and they do it in a fast and professional way. Amazing team!

Experiencia fantástica: A wonderful property service, I have dealt with them for many years and they have always been so kind and helpful and I hold them in the highest regard . I recommend them to all tenants and landlords and I thank them for the help they have been to me personally over the years.

Experiencia fantástica: I have been renting a home from pinnacle for 2 years now . It has been a good experience so far no problems . Very attentive when something needs to be repaired. I like that they have a portal to pay rent makes it easy and fast . Everyone from this property management has been nice and professional.

Experiencia fantástica: Friendly and quick service. If you need something repaired in your unit easy-to-use app portal. They respond in one or two days. Also easy-to-use online app portal for paying your monthly rent.

Experiencia negativa: My small (12 unit) apartment complex used to be owned by a man named Al, 2 years later pinnacle property has taken over. With this change came increased rent with severely reduced quality of living. The floors are no longer washed regularly, no one maintains the ground and picks up the trash, and changing a lightbulb in the laundry room took 5 months to fix. Previous to this change in ownership cleanliness of the grounds was completed without having to ask it to be done and fixes to the property hardly took over a week. This company also has refused to have a secured locked front gate (as it was when I originally moved in) but now that someone (who did not live on the property) was shot and died on the property it seems to be "important" even though almost a month later it still has not change. I wish it was easy to up and move as I would leave immediately if I was prepared. I have been dealing with this for a year now. I would never recommend anyone to give this company money.

Experiencia fantástica: Great services. Never had any problems with them. Staff always helpful

Experiencia fantástica: As a tenant of three years with Pinnacle, I keep a good relationship with my property manager. She's always helpful and understanding. Thank you :-)

Experiencia fantástica: They were able to help us with a difficult tenant eviction situation and resolve the issue in an amicable way for both parties. Definitely recommend for landlords to use Pinnacle for property management

Experiencia fantástica: Just signed a rental lease with them. Everything from inquires to application, they have been very professional. Special thanks to the agent who has been helping me, she's nice. I hope it goes well in the future. Will update my experience soon

Experiencia fantástica: My tenant did not pay rent for 14 month since Covid happened. We did everything we can to get them to pay with no result. We found Joy from a video she post and had a meeting with her. She was very kind sharing all information that she had and made us understand what we need to do. We end up asking her help to deal with this trouble tenant. She keep us in the loop for everything she does and help us for the rent relief. Our tenant was not willing to work with us, but Pinnacle Property made them fill out info and yesterday was the day we finally get the rent owe to us for the pass months. I really want to say thank you. so many sleepless nights, so much stress. Finally, we can breath a little. We have decide to hiring them taking over the other two houses we have for rent. It is not easy to be landlord in California, we almost want to gave up as it is so unfair and so difficult. I am happy that I found someone whom know what she is doing and made this happen.

Experiencia fantástica: I’m an owner of two houses. I bought them to rent out for some steady monthly income. But I’m constantly out of town so I cannot deal with tenants requests all the time. They can be very demanding sometimes. One day with an AC issue the other day with a clogged toilet. They don’t bother finding the best and cheapest handyman to fix for my houses. Ever since I contracted with Pinnacle, actually an agent friend recommended them to me, they’ve been dealing with these problems for me. They make sure that tenants pay on time, they deal with these work orders, they also send a breakdown of all my incomes and expenses right after I get my monthly payments. Although sometimes work orders are not done fast, I’d like other homeowners out there to know that I feel a burden off my shoulder after I let Pinnacle take care of my houses. If you don’t mind paying for some management fees, go for it.

Experiencia negativa: I found a few properties on Rent.com and inquired about them through email, got no reply !! Called the listed phone number and automatically got transferred to a cell phone that did not answer !! I left several VM and no-one called back!! A few days later I called the number again and a lady answered the phone, Hi, I'm inquiring about this address for rent.... immediately she replies its rented, I replied; do you have anything else in the area, she replied no and was ready to get off the phone. Just stick to not answering the phone, probably will save you a few bad reviews to come.

Experiencia negativa: It seems as though they have eyes watching your property and have a "gotcha mentally" toward tenants. And we have only been here 2 weeks. So far it's been a horrible experience from not having mail keys on day one and being told to "go get one from the post office if you want your mail (Desiree)" to house not being cleaned when we moved in to questioning my needs for repairs. So unprofessional. Tenants stay clear and property owners find polite and professional property managers that are welcoming and friendly. We rent because we choose to. I should have done my due diligence on them before entering an agreement.

Experiencia fantástica: I have been dealing with my Property Manager for around 12 months now and Pinnacle International Property for a bit over 2 years, it is like talking to a wise old friend. He provides good, honest advice and utilizes the good range of resources Pinnacle International Property California have when I am needing information, work done, trades or market advice. My Property Manager (and Pinnacle California) strive to ensure that I am getting competitive quotes for work and really do work with me. I live a long way from my property and rely on feedback or advice being accurate and truthful information.

Experiencia negativa: I spoke to someone early Morning that was really nice and explained everything I needed to do to apply for the Property. Once I applied I received a email from Stephanie R. Stating what I needed to do to proceed. I was a bit confused because I had just uploaded pictures of everything so I called Stephanie R, She had a really bad attitude from the start. I did nothing to her I had a Couple of Questions she was very rude and nasty for no reason. I felt very disrespected so I just asked for a refund right away. If these home owners knew you company was treating people like this I’m sure they would not use your service. I’m sorry but she need a different job.

Experiencia negativa: Where to begin, We moved into a property on 7/15 We were told that the property has been inspected and everything is ready to move in. This is where the problems start. We arrive to the unit the back door and front door are damaged, looks like someone tried to break in. The screens on every single window was busted. The floors are coming up and are not sticking to the floor anymore. A/C unit is broken. Bathroom door broken. They gave us a checklist to send to them about the damages we seen when moving in to get them repaired. We don't get a response back. We send them another email about the same issues. No email response back. this is on 7/18 now. They finally get back to us, and tell us the repair man will be getting there on Monday 7/20 to be sure someone is home, a roommate took the day off work to be there for the repair man, and the repair man never showed up! we called and called and called and no one got back to us. My roommate lost a day of work for nothing!!!. It took them 2 and a half weeks to get the screens replaced. 2 and a half weeks to get the A/C fixed. We still haven not gotten our door repaired to this day and its been almost a month. You literally have to be on top of them to do their job. They get annoyed when you call them and want an update, but its like YOU NEVER TELL US ANYTHING YOU LEAVE US IN THE DARK, AND EXPECT US TO SIT HERE UNTIL YOU GET BACK TO US? DON'T BELIEVE ANYTHING THIS PROPERTY MANAGEMENT TELLS YOU, THEIR JUST TRYING TO SELL THEIR PROPERTY TO YOU, AND WHEN YOU HAVE ISSUES WITH REPAIRS OR SOMETHING IN THE UNIT IT TAKES THEM MONTHS TO GET BACK TO YOU, OR YOU WONT GET RESPONSE UNTIL YOU PUT THE PRESSURE ON THEM. I spoke to Milkayla at the office, she said a work order was never placed for our unit, and the property owners didn’t know the back door was damaged. It’s not a few scratches, it’s knife marks to the door, and you can see inside our unit because of how badly the door took a beating from whatever they used to try to get into the unit. It’s been 30 days since we reported the back door, and no repairs have been made. It’s always “we need to get approval from the owners. How would they get that approval if no one has told them for the last 30 days, and we’ve sent many, many emails about it since the day we moved in. Now the wooden floor boards are warping and coming up off the floor. This is going to be a nightmare trying to get them to fix it.

Experiencia fantástica: I have used Joy Mao and her team to rent my property for 7 years. They did awesome job: screen good tenants based on their experience, find reasonable handymen and well and quickly communicate with landlords etc. very professional. Highly recommend them if you want to find PM company

Experiencia negativa: The customer service is not great. They are difficult to get in contact with and let large problems like water leaks linger for days. I would look elsewhere for a property management company if i were an owner.

Experiencia fantástica: Pinnacle Property Management is a great company.  If you need someone to manage your property, this is the one.  Joy and Dean has been managing our properties for 6 years, we are very satisfied with their service.  They have helped me with many major or small issue in my houses. I will recommend them to everyone whom had enough headache from dealing with tenant.

Experiencia fantástica: I have been working with Pinnacle as a property owner for three years now.And we are looking forward to many more.My experience with this company has been top-notch.They took away all of our headaches and keep us in every step of the way.

Experiencia fantástica: WE could not be more pleased with our experience in working with Pinnacle over the last year. They are extremely efficient in working with their applications and help us go through the whole process. It is not easy for the first-time renter to find an honest company to get us into our first home. I would recommend them based upon how hands-on and responsive they are in the unique needs of all the individuals they service

Experiencia fantástica: They are extremely efficient in working with their applications and help us go through the whole process. It is not easy for the first-time renter to find an honest company to get us into our first home. I would recommend them based upon how hands-on and responsive they are in the unique needs of all the individuals they service.

Experiencia fantástica: Pinnacle was recommended to us by our friend, they have 5 houses with them and speak very highly about them, at the time we have problem with our tenant and they were behind on rent. After we transfer our problem tenant to them, they were able to push the tenant into an agreement to make their rent payment on time, they handle all my headache. They answered all of my questions. I think this is the best Pm company you can find.

Experiencia fantástica: I hired Pinnacle International Property service for my property in Irvine and Santa Ana since 2016. The company is very efficient in every aspect that I need. They lease my property out within 3 weeks. And tenant has been on time paying rent and have very little repair request, they do inspection regularly and is very easy to be communicated with. I already recommend them to couple of my friends and will continue use them years to come.

Experiencia fantástica: Great service! Friendly people, kind and patient. They make everything easier for you!

Experiencia fantástica: Very nice & helpful girls.

Experiencia fantástica: Thank you Desiree for all your help. My family and I greatly appreciate everything. Happy holidays!

Experiencia fantástica: Great service, very helpful and scheduling was super easy. Thank you Denise for all your help.

Experiencia fantástica: phenomenal service and very professional

Experiencia negativa: Worse property management that I have ever dealt with! They are trying to keep $1,000 of my security deposit for pre existing damages from before I moved in!

Experiencia negativa: Very poor experience with this company. Found a listing that I was really interested in and ready to sign for upon viewing. I confirmed a viewing on Saturday morning only for the agent to be a no show after I arrived 15 min ahead of schedule and waited 20 min. Called in and explained this to the office (in Chino, CA) and she was not interested at best. Rescheduled the viewing only to have the agent cancel again the next day. All in all, a very unprofessional and poorly managed business from my experience.

Experiencia negativa: Very unprofessional, rude, and unorganized. Consider elsewhere.